I ordered Comcast internet and was told by the installer that as part of the Comcast service, I was given a 30-day free trial membership. I was told I had 30 days to cancel. Within 10 days, Gamehouse.com had debited $19.99 from my checking account. As I had just paid taxes and other bills, the charge overdrew my checking account. No one at Comcast or Gamepro customer service took any responsibility. I wonder how many people who have signed up for Comcast found out too late that they are being charged for a "free trial period" not based on the day your internet service actually started but rather the day you ordered service either online or by phone. Scam!
Consumer Complaints & Reviews
Gamehouse.com is taking money out of my checking account every month. I have purchased games in the past but not for months and months. They have taken out $7.41 every month for five months without authorization from me. Why are companies allowed to do this and get away with it? Because of this, I have had to cancel many services with very well known companies - Onstar, AT&T, DirecTV and Comcast. I am tired of these people scamming me out of money.
I joined the fun pass club when I purchased a game. I cancelled it before the trial period online. They kept taking out fees of $19.95 from my checking account. I cancelled in January 2011 but I was still billed until July 2011. So, I spoke with a chat person. This was on July 21, 2011. I printed out my chat page and on July 22, 2011. They charged my account again. They also continue to bill my account monthly for $6.95, which I never signed up for. I used to use this service but have not purchased a game since before April 2011. In the same conversation on July 21, 2011, I ask for this to be discontinued again.
I do not have the time to play the games anymore and have several that I have already purchased. I feel that since I have already been billed, I deserve a credit for the $6.95 billed from April 2011 through today, March of 2012. That's a year of payments with no games purchased. The account number used to bill me was 12 months minimum, ** NY. That is what is on my bank statement when the bill is charged to my account. I cancelled this online and even with an online chat person. It should have been stopped last year. Please take care of this ASAP.
I purchased a game with Gamehouse on 7/22/11 with the option of canceling my subscription at anytime or pay $19.99 within a month. After less than a week, I canceled my account. Shortly thereafter on 7/29/11, Gamehouse debited my account for $19.99. I called my bank and notified them that this was an error. I didn't owe Gamehouse anything; I canceled my subscription. My bank credited my account and contacted Gamehouse.
Gamehouse then claimed that I authorized them to debit my account and gave them my information I provided when I signed up with. I wasn't aware of this until about 2 weeks later. I called my bank and they told me what Gamehouse did and they told me to notify them. To make a very long story short, Gamehouse has lied to me three times. First, they told me that they didn't get the money; then they told me that I didn't cancel within a week; and then they said I should have called them when they charged me. All lies and excuses. I called them 3 times and I called my bank 5 times. Gamehouse stole $20.00 from me.
I have been a longtime game purchaser with Real Arcade since 2004 and have purchased over 30 games from them. Recently, they merged with Gamehouse not even considering the customers. The games that I have had with Real Arcade, Gamehouse does not carry it for you to keep or they never had the game before merging with Real Arcade, so customers like myself are losing games by the dozen.
When you call Real Arcade or Gamehouse about it, they told me "too bad". So I'm continuing to lose money on games that I purchased through them as I'm losing money like crazy. I asked for credit and they said "no" and like I said earlier, some of them told me "too bad" and hang up after being on the phone or in the chat room with them trying to re-download the games that you purchased. I would like to receive a credit for the ones that I lost because they are not cheap yet they do not care; they won't help you as they hang up on you for you to disconnect in the chat without saying bye. It is not right at all.
On Feb. 18, 2010 I called because I lost some games I bought from you. At this moment I am missing my game named "Zuma." Also, I have been trying to down loading "Bejeweled 3" and I could not. Please help me.
I am not a gamehouse.com member and I wouldn't even consider it. I played the Pogo games and constantly, every day, hour after hour, Gamehouse sponsors the spammers that come into the games offering thousands of free tokens and gems to the players who pay to play. Buying, and they offer them as free which is not, and getting caught results in the Pogo player losing their account. New players are the real gullible ones.
I have spoken to a representative at Gamehouse and they denied that it is going on. However, on the spammer's website at the bottom of the page, it tells you who is producing the fraudulent website. I truly believe that there are thousands of complaints I see on the web about Gamehouse. They are thieves, liars, frauds, and hypocrites. Gamehouse sponsored spammers are pig and Gamehouse is their pigsty.
I love to play games on my computer. I have purchased games from gamehouse. My concern is the free games they offer everyday. These games never play. They start then stop on their on and sometime when you download a game it never comes up to play. My purchased games does the same thing sometime. I just want gamehouse to make good of this and fix the problem. I know I am not the only one that has a complaint. I have friends and family members that have the same problems with gamehouse. Please help.
I bought Super Jigsaw Pets in 2007 from them. Then few days ago, I bought Jigsaw Holiday, but when I downloaded it, they locked my Jigsaw Pets, they told me they did not have record of me purchasing it. They ask for proof of purchase, order number, etc. I told them it has been 3 years ago and it is not possible for me to go back three years. They said they will refund me for the Holiday Puzzle, but my Jigsaw Pets that I bought, which I have used over and over for three years, is gone. They stole it from me, locked it and threw away the key so to speak. Gamehouse is a cheater. They steal even from good and loyal customers like me. Do not do business with this company, they will steal your money. This company is a thief.
On 4/23, I purchased the Super Collapse game from GameHouse. I received an order confirmation number, downloaded and installed the game. I cannot register it. Every time I try to register, I receive the message, "You do not have registration privileges." I sent an e-mail on 7/1. No reply. On 8/3, I called customer support. I got Sam ** in India, who rudely advised me that they had no record of my purchase and would not activate the game or refund my money. I sent another e-mail on 8/3. No reply. This company is a scammer. I paid $19.95 for a product that can't be used.
This site has billed me in error $19.95 a month for an annual membership. I had numerous over-billing for one game in particular Super Lerrer Linker, which I have attempted to purchase and/or win 13 times! No refunding is allowed and they send me tainted e-mails claiming that I have 12 free games, then an error message appears saying that the game I have requested is not available.
I have contacted my bank and we are tracking the withdrawals which now occur almost daily. Closing my checking account is not possible at this time.
My son purchased two games from them. After having them for almost a year, I couldn't download them. I called tech support and spoke to three different technicians. I finally got it fixed. It lasted about 24 hours. My firewall was disabled, leaving my computer unprotected. My son reinstalled the firewall. He somehow managed to get the games back, but again they couldn't be downloaded. I called them and was told they couldn't fix the problem and refused to refund the money. I want something done. Nothing physical or economical, just annoyance at foreigners who are not trained and only know how to apologize for the inconvenience.
I bought 26 Game House games totaling about $240.00 over 3 years. They all installed and played properly until Game House merged with Real Arcade. Early 2010, all Game House games which install automatically popping up a white window with a yellow rubber duck and other symbols have stopped working. When I try to play the game, the next window pops up stating that an internet connection is required - to close the window, manually connect to the internet and try again. None of the other tabs or links works in that window when I click to play in trial mode or when I click to try to enter registration info.
I emailed tech support several times and followed their exact instructions each time, but only got the same results, unable to play games with no option but to close game window. After the company merger, I noticed new Real Arcade folders auto-installed on my hard drive that were never there before and that I did not authorize. I uninstalled all $240.00 of Game House games and closed my subscription account of several years. I found most of the same games at iWin.com, but I have to re-purchase them all for full access. All of the other games and programs (old and new) continue to work properly on my computer only the Game House games fail to work after the Game House/Real Arcade company merger.
Since Gamehouse took over, I am unable to play the games I bought. I have been a customer for most of the years they have been in business. All it get when I go to the website is: "Page not found - connection failure Oops! This link appears to be broken.Suggestions: Reload this page later. Search on Google."
Was a member of Real arcade for many years. GameHouse took over Real and nowafter my PC crashed and had to be Formatted and reloaded. I have 17 games at $9.99 each that cannot be reloaded (they are No longer available) and 5 more games that are corrupted downloads. Checked the internet and found days of complaints on problems from this merger and the customer service so I am deffinately not the only one with problems. On top of that they are pushing Google chrome during each download.
22 games at $9.99 each that I paid at least in good faith.Some I paid full price for. That is more than $220. wasted. The loss of my favorite games and Hours of attempted download time that failed.
A customer service that seems to think our loss doesn't matter at all. The constant agrivation and anger caused have effected my nerves and my heart condition. i am disabled and rely on my games and I feel very cheated. Hoping to find enough angry customers to start legal action against them.
