GainSaver.com

First, let me say that if you are a stickler for customer service as I am, you might not want to order from this company and if you do, I hope you don't go through the same experience that some of us have.

Now, I ordered a PowerMac G5 (M9455LL) from GainSaver in early March 2012, to add to my workstation and to my surprise, after setting everything up, I turned the Mac on. After the system booted up, I started checking things out and I went to open the DVD drive, for an installation when all I heard was a clicking sound (the drive did not open). Okay, went back to the basics and restarted the Mac with just the keyboard and mouse hooked up, yet again, the DVD drive did not open. From that point, I went online from the Mac, no problem there, until I started to scroll down the page using the mouse (not working). At this point, I contacted GainSaver via the website on another PC, with the info of what was going on and waited for a response from them via a contact number I left them.

After waiting all day for someone to contact me, I called just before the end of business and was directed to send the Mac back to them with the RMA at my expense (WTH). I did advise the rude lady that the unit was not working when I received it and I have to pay for it to get back to you (Okay). I returned the unit and requested an upgrade to a newer and faster Mac (MA356LL). After waiting another week plus for the new MacPro, I was ready for something new, running Photoshop and Lightroom. I got home and opened the main box and then the Mac box. My girlfriend held the box while I pulled the MacPro out and we saw that the bottom part of the Mac was badly damaged.

Needless to say, I was lived with disappointment and anger. So, I immediately called GainSaver about the issue and was told by the woman (same), who answered that I needed to contact the customer service (no name). I turned right around and called customer service from the number listed, which was the same number by the way and after getting another run around on that end, I tried to contact customer service via its direct number (busy).

The next day, I sent an email service request in via the website asking for someone to call me about the problem and that I was not happy with having to return another item that they say that is checked 100% back to them at my expense (not happening). Needless to say, I have not heard anything from the company nor its reps and I have a broken MacPro at my desk that looks terrible.

If anyone is considering using GainSaver, my best advice is to cross your fingers that your order goes through without a hitch, and may heaven help you if it doesn't. On 10/17/2011, I ordered a 13" Macbook and purchased the extended three year warranty for an extra $150. Right out of the box, I noticed a crack on the underside of the machine leading to a screw, suggesting that it simply had been tightened too much. Over the next two months, the crack continued to grow.

On 12/15/2011, I placed my first customer service order and was told to ship the damaged machine back (at my own expense, of course) and they would send a replacement. Flash forward to today, I just filed my tenth customer service request having been told for the third time that a manager would call me back (they didn't call the first two times). I've been told at different points that a requisite replacement part is out of stock, only to have another representative tell me they did indeed have the part and my order was being entered "as we speak". The next morning I woke to an email confirming the part was indeed out of stock.

I'm a college student on a budget who paid extra for the assurance that comes with a warranty. Not two months later, I'm looking at a new semester of classes about to start and I still don't have a replacement for my pre-damaged computer. My hope is that engaging them in a public forum will finally get something accomplished. I'm tired of the excuses.

As a side note, once GainSaver saw my negative review, I was told they would refund my money and would no longer be conducting business with me. The manager of sales, Steve H, was extremely rude and would not answer any questions. When I asked him "What is the point of offering a 3 year extended warranty on a product when you can't even insure the product for 3 months?" He told me that he would not answer any questions, and if I wanted to, I could enter another service request online (which is very hard to do when I now no longer have a computer).

I'm fed up with GainSaver. I purchased a computer from another seller. The next day, Steve H. contacted me to say they did have a computer for me after all. However, since I already ordered another computer, I would not be refunded for the cost of my warranty. There are a lot of options out there. GainSaver is a scam, avoid it and be safe.

First, they shipped the laptop with missing screws etc. Then, after about 10 hours of use, it crashed and never recovered. I then personally drove the laptop to their 'offices' since I live in the area. I dropped it off for repair since I bought a warranty. They sent me an automated note that I can have a store credit or a refund. I sent the response asking for the refund, only to then have them send me a few pictures of some random crap they had in the warehouse. And they claimed that I returned the equipment all damaged voiding their warranty. They are liars and cheats.

Everything I have read on this site mirrors my experience with GainSaver. I ordered a Mac with iSight for an older friend of mine so she could video chat with her grandchildren. I received an iMac without a video camera and was told it was my mistake, I ordered the wrong thing. I was told they would exchange it, but I would have to pay for shipping for their mistake. I ordered another one explicitly stating again I needed iSight and again they sent another computer without a cam.

Steve was my contact the entire time and was incredibly unhelpful and rude. I was stuck with store credit which I reluctantly used for a monitor that cost more than my credit ordered on January 4th, and 3 weeks later I haven't received a thing. There was no email, no notice of backorder, nothing.

I called and Steve answered with his usual bluff and **. He said that they had yet to receive any monitors and that their inventory was not in real time even though the site says they are in stock. He told me it might be another week or two until they would get some in. I decided after reading everyone else's complaints that is was not worth getting more in the hole with these people and cancelled the entire order and I am now out about 200 bucks. Do not do business with GainSaver. They are crooked as they come.

The order number is ** and the product I ordered is Color LaserJet 9500n Printer - Hewlett Packard C8546AR#ABA. I placed the order on the 7th of September 2010. Till date, I have not received the order neither have I been informed of the reason why my order has delayed. I sent a mail on the 11th, 13th and 18th of October and got no response from them. I called three weeks ago and was told the order was being prepared for shipment and that was never done. I called today (18th November 2010) and they didn't give me any answer. I was told to submit a customer request which I have done on three occasions prior without any response.

My daughter ordered Apple iMac Desktop. Gainsaver pulled "bait & switch" sending older model with lower GHz Intel Core. I contacted Customer Server, spoke with Steve ** who noted 15% restocking fee (roughly $144.45 on original $963 purchase) would be charged, despite the fact error was 100% Gainsaver's. Based on research, company's history is replete with examples of fraudulently filling orders with damaged or incorrect computer assets. Then when customers attempt to correct the order issues, Gainsavers charges additional shipping and 15% restock fees for their shipping errors. Despite the shipping error being completely Gainsavers, they "stick" customers with added charges.

When discussing issue and mitigation next steps with Steve ******, Sales Manager (i.e. Owner) he stated is was company policy and hung-up on me. I call back and illicit similar response, rude and hang-up. Per PublicData and online research, fraud appears to be common approach at Gainsaver. I strongly recommend not doing business with this person!

My Mac client had this experience with Gainsaver: "1/8/10 they acknowledge my first order, cost $1300.87; delivered the following week 1/15/10. 3/3/10 call customer service to report problems, left message for "Steve"; no response. 6/18/10, in response to earlier request for service due to multiple failures received return authorization for 1st order from Gainsaver; shipped to them 6/29. 7/7/10 receive notice as follows: GainSaver Store Credit or Credit to Card Issued - CR-2070; invitation to reorder or request replacement in body of message

7/7 - 7/9 there was some confusion apparent at Gainsaver as to whether or not they could replace. I had been told no replacement on phone, then replacement appeared in message from Gainsaver, then cancellation of replacement, then another replacement. 7/15 second/replacement order received; upon opening and turning on discovered screen would not illuminate. 7/17 return authorization requested; authorization received 7/19, shipped 7/20. 7/28 Gainsaver sends note receipt of returned item, acknowledges receipt of request for refund; sends note next day: Dear Customer, Thank you for your request for a refund. We are more than happy to issue a refund. You should receive a refund within 24-48hrs. Thanks for the business, GainSaver.

8/6 after several phone requests send second online request for refund, per instructions of Steve. Acknowledged and agreed via electronic response same day. 8/10, Steve says, wait until Friday (8/13), I complain that this has gone on too long, ask to speak with next level, to which he says he is the next level. When I say it feels as if he's cutting me loose, he says he is and invites me to "have your lawyer serve me". Believe it or not this is the nutshell version. There are other employees involved (I have names), but it seems clear the Steve ** is calling the shots. I think it needless to say that I am totally discouraged in my dealings with Gainsaver. "No computer, no refund, told to "have your lawyer serve me" (which is now in the works) by Steve at Gainsaver.