ftd.com

I ordered flowers for Mother's Day on 5/10/12, but I received an email on 5/11/12 stating that the order could not be filled because there wasn't a florist in my recipient's area. In the same email I was offered a $10 coupon on a different order and told to call customer service if I had any questions. I chose to order flowers from another company instead. I noticed two weeks later that the charge from FTD (for flowers that did not exist) hadn't been removed from my credit card. I submitted an online inquiry, but I did not hear back within 24 hours (as their automatically generated email stated was their goal). So I called customer service.

I was told that the reason the refund hadn't been issued was because FTD had sent me an email stating that I needed to call customer service first. I'll reiterate that the email only offered a $10 coupon code and an invitation to call FTD if I had questions. I certainly assumed that since they couldn't fulfill my order, they wouldn't charge my card for these goods. I don't know what would have happened if I hadn't been paying close attention to my credit card statement. I am pretty annoyed that they would try to pull a stunt like this. It's the first and last time I'll do business with this company.

On Saturday, 5/12, I ordered flowers for Mother's Day. I picked what was available to deliver on Mother's Day. Some time later, on Saturday, I received an email to reschedule delivery, but did not see it until the next day. I tried Sunday and Monday to get through on the phone, could not get through at all. The emails I sent were never responded to beyond the automated "we received your email."

Finally, on Tuesday, I got through to customer service. A man I could almost not understand said what I picked was not available. Bait and switch. So, in the end I asked for a replacement at a similar price and he assured me they would be delivered on 5/16. They were not. So I called customer service again. At this point, I find out that they charged me for the second order. They claim to have refunded me but they have not. I specifically asked on Tuesday if this was going to be charged and they said no. To top it off, I was promised delivery on 5/16 and they now told me it would be 5/22.

This company pulls bait and switch. They claim to give refunds that were never given. They make unauthorized charges to credit cards. They should be shut down.

On Monday, 5/7/12, I purchased Mother's Day flowers from ftd.com to be delivered on Saturday, 5/12-Sunday, 5/13 (Mother's Day). The total bill came out to $66.93. Ftd.com even charged me an additional $1.99 on top of the $20 service charge to have the flowers delivered on those dates. On Sunday (5/13) evening (5 p.m.) when I spoke to my mother, I was informed that the flowers were never delivered to her. I called ftd.com on Sunday, 5/13, to find out what happened to the order. I was told that the florist couldn't be reached but that they will call me back the next day at 5:30 p.m. I never received a phone call back on Monday, 5/14, as promised. I called ftd.com again on Tuesday, 5/15, and was told by Kathy that they still were not able to get in contact with the florist. Now, it's 4 days later (Thursday, 5/17) and I did not get any email/return phone call from ftd.com stating why the flowers never got delivered to my mother on Mother's Day nor did I get a refund.

My daughter-in-law ordered me flowers for Mother's Day. She ordered them about a week before Mother's Day. Mother's Day came and went and no flowers. My husband called FTD.com on the Monday and first was told they could not find the order. The person who helped him could barely speak English. Finally after 45 minutes on the phone, he said that he found the order and it would be sent out on Tuesday some time. My husband asked him how his mother would like to get Mother's Day flowers two days late and he replied, "I don't understand the question." My husband asked for a supervisor and after 45 minutes, one came to the phone. Their response was "We will give you $10 off." My husband told her that the flowers were for Mother's Day and that is why we wanted them on Mother's Day. I will never recommend FTD to anyone in the future and I will surely tell everyone how incompetent they are.

I noticed when I pulled the pot of miniature rose plant out of the box that the leaves just did not look healthy. Some were dropping off already and have continued to do it. It was plenty moist when I took it out of the box, maybe even too much. So I didn't add any water to it. Some of the leaves have turned yellow, and it was just delivered 4 days ago, on the 10th or 11th of May. I haven't told my daughter anything, because she will feel bad. But I do think she deserves her money back. Her name is Deborah in Davies, Florida.

I ordered flowers for my mom on Monday morning before Mother's Day and chose Friday delivery to ensure that she would get them on time. I know that Mother's Day is a busy time so I thought I would make it easier on everybody and choose Friday delivery. I called my mom in the evening on Mother's Day and asked her how pretty her flowers were and she had never gotten them! I called customer service and they were so unhelpful. Not only did they barely speak English, but they lied to me about the delivery saying that their computers said that it had been delivered. I looked at my UPS tracking and UPS never received the order! A second day of calling their customer service left my husband and I on hold off and on for an hour and a half. I don't even know what the flowers might have looked like, but this company is horrendous. Never ever use them!

I received a basket, which is very nice, but the box was not packed so the flowers were loose and upside down with dirt falling out of pots. The Calla Lily is okay, just bent over from being upside down, but the Lavender is dead. The box top was barely close with one piece of tape. I am very disappointed with your product and its packaging. It certainly is not what I would have expected from FTD. I know my son who sent it to me would be very upset because he certainly did not get his money's worth.

Mother's day flowers - I received Peruvian Lilies on Sunday (they were supposed to be delivered on Saturday). The 14 stems are way too little for the vase enclosed. Even though I followed the directions for care completely, today (Monday), the flowers look wilted and puny. Some buds are still not open. What a ripoff. I hate to tell my son he wasted his money. He deserves a refund!

My Mother's Day flowers were left in the sun in the driveway! We were away overnight, so you can only imagine what the tulips looked like! I feel that my son should be reimbursed or new flowers delivered when I am home (it only takes a phone call to know a good time to deliver). I will be sure to tell my son and my friends never to order from this incompetent company again.

My flowers were left on my doorstep in the sun, in 90 degrees. As they were opened in water, the tips are all brown, look like they were burned. They are ugly and I'm sure my daughters would be so sad to see what you gave me for mother's day. I will tell them to never use your service again.

They were left in the sun and were wilted. The stem of the roses were 3 inches long, not a satisfactory arrangement.

The flowers and plants were of inferior quality. I could have purchased better from Wal-Mart or any grocery store for $5.99 to $12.99. They were left on my front doorstep for 2 days. This doesn't say much for their delivery service. And I was home all the time! Don't order here, unless you want to get ripped off!

My son ordered me a dozen roses for Mother's Day, and they were delivered on 5/9/2011. Upon opening the box, four of the rose stems were curved over at the flower and would not stand straight, only drooping over. Another rose had the stem cut and was only 6 inches long and too short to put in the vase. The rest of the stem was just laying in the box. I am very disappointed and will ask my son to never use FTD.com again. Additionally, they were delivered by UPS and obviously been in their truck all day until they were delivered at 6:30 pm. He will pick up the roses next year to avoid this awful service.

I am extremely concerned about my experience on the FTD.com website. I got a coupon in the mail for 25% off Mother's Day flowers. I went on the website and ordered 3 orders for our mothers and grandmother. There was no place to enter the 25% discount code. If this wasn't bad enough, I then got a seriously horrible shock. I thought the total of my order was $129. I went to pay by Paypal and it comes back charging me $215. When I looked - it appeared that for each order -- FTD tacked on a Services charge that was almost more than what I ordered. Yet these numbers were never available to me until after I paid. When I went back and looked at what was advertised, there is no fine print or text about service charges. There is also nothing on their page to register a complaint or contact them. Thanks for bringing this to light so others don't get ripped off too - we will never use them again.

My son sent flowers to be delivered on Friday, April 6 for Easter. The flowers arrived on Monday, April 9 half dead and the box was open. He and I are very disappointed. I do not want new flowers but I do want you to credit my son's card the full amount. Half dead flowers and three days late is unacceptable.

For Valentine's Day, my husband ordered a very nice floral arrangement online from FTD.com the day before to ensure delivery the next day. It did not arrive at my workplace until the late afternoon, the day after Valentine's Day. What did arrive was a floral arrangement that was not what he ordered. He paid $108.06, $86.99 for the arrangement plus tax/delivery charges. The differences between the two arrangements was extreme and the discount of 30% does not begin to justify what was received and the poor delivery. There are similar complaints online for FTD. Is there some other recourse we consumers can take to try to get the refund due to us? This is so unjust to so many people and FTD is literally getting away with highway robbery with online purchases from their website.

You have to read this before you buy from FTD! I ordered online a $79 flower vase and a $26 teddy bear Godiva chocolates on Feb. 6, 2012 to be delivered by Feb. 14, 2012 (Valentine's Day). The order did not arrive by Feb. 14, 2012. I called FTD on Feb. 14 and could not get through, so I emailed. I called next day again to cancel by phone. I still did not get through. I sent another email terminating my account. I received a call from FTD customer service on Feb. 16 asking me if I still wanted the order delivered (flowers only because the teddy bear was sold out).

I said I wanted the order cancelled and my account closed. On Feb. 22 at 3 p.m. my wife calls me saying she got the flowers delivered! The shipping label said it was shipped Feb. 15, 2012! That certainly made sense as the arriving flowers were completely dead. I called FTD to find out what on earth are these people doing running a business this way and that I do not want my CC charged! Their response was that I could not cancel this order because it was already delivered and of course they were sorry for any inconvenience this could have caused. Give me a break! I am waiting to see FTD go bankrupt soon.

I ordered a nice bouquet of flowers for my wife for Valentine's day which happened to be our 25th Wedding Anniversary. I ordered on the 9th which was plenty of time for delivery on the 14th. I paid $19.99 for the delivery and received a UPS tracking number on the 13th. On the 14th, I checked the UPS site and the flowers had only left Florida (I live in Wisconsin) on the afternoon of the 13th. The UPS site stated the expected delivery was the 15th, the day after our anniversary.

I called FTD and was told by a recording that they had a high volume of calls, so I could call back or hold. I elected to file a complaint on their web site. I called UPS and was told there was nothing they could do. They only picked it up the afternoon before and it did not arrive in their station until 10:15, well after all the drivers had left for their routes that day. I went to the local florist and paid excessively for an equally nice bouquet on short notice. We left the house at 6:30 p.m. that night for dinner and ended up having a nice anniversary anyway.

The next day, I had an email stating the flowers had been delivered so I phoned my wife and asked her. She said no one knocked on the door but she checked the porch and the box of flowers was there. The flowers were frozen and we ended up throwing them out because as soon as they warmed up, they all started to wilt, badly. I never received a call or response based on my online complaint but I did receive a second delivery confirmation notice, this one saying it was completed as scheduled on your requested date.

I called FTD again and complained about the delivery and to dispute the on time and on schedule their email told me. She offered me a 10% off which was about $9, and then she offered to refund the shipping, which was $19.99. I told her the flowers were ruined and the $10-$20 refund was not going to cut it. She offered to resend the flowers, which was pointless since the day had come and gone. I told her I didn't need $10, $20 or the whole refund. I just wanted her to know that I would never use their service again and I will make sure that everyone I know knows that they are taking a risk ordering flowers from FTD.

I ordered flowers for my dad to my mom to be delivered to the business we work at. I gave FDT my office phone number and extension. On my receipt, it said that the flowers will be delivered no later than 5pm. I am sitting here at 5:50, on hold on the phone with FTD for the last 55 minutes. I don't know the local floweriest that's delivering the flowers and I can't reach FTD. I'm so frustrated that I'm ready to cry. I know it's the holiday season, but FTD should be more prepared for this, they go through this every year! It's not an excuse when they're business depend on these holiday seasons. If they can not handle the business, they should not take my order and put me through this. Okay, finally got through to them. They told me that the reason that the flowers were not delivered was because "they don't have a floweriest in my area! "When were they going to tell me that!

Then they said that they are willing to give me a refund. A fat lot of good that's going to be. They take whatever orders they want, and when they can't deliver; they just refund the money! They have nothing to lose! What about the customers. They were promised a product on a very special day, they wait all day for it, try to call to find out what's going on; wait on the phone for an hour and be told 'sorry, we'll give you your money back.' Never-mind the frustration, the stress, the emotional turmoil, the time to take other measures. FTD doesn't take it seriously, because there's nothing to loose in just giving the money back, because they didn't put anything in it to start out with. they don't have to be responsible, we as customers do, because we are stupid enough to put our trust in them.

I ordered the flowers on the 13th and am now getting an email from them that they can't fulfill the order today due to heavy volume! They've lost a customer for life.

FTD.com continues to constantly send me solicitation emails, despite the fact that I've used their unsubscribe feature, and sent them messages at least ten times. It is unscrupulous, and misleading of them to offer this feature, if they're just going to completely ignore it. They've annoyed me to the point that I will now go out of my way to not purchase from them, or from any company that uses their service.

FTD charged my BillMeLater account fraudulently. I had ordered from FTD in the past, with the last order in August 2011. However, in November 2011, FTD charged my BillMeLater account; they turned around and posted a partial credit for the charge. I have spent the last 4 months, calling and emailing FTD, to have the charge removed.

In one conversation, with FTD, I was told to dispute the charge because they would not credit it, because they had not charged the account. I filed numerous disputes with BillMeLater, who advised me that due to FTD submitting a partial credit, the matter was considered closed to them. In the months, I have spent disputing, calling, and emailing; BillMeLater has charged me every month interest and penalties.

I have yet to get even one email response from FTD. I have even logged into my account, printed my order history, and mailed all of this along with the BillMeLater statement, to FTD. And still nothing has been done.

I had purchased flowers for my mother just before Christmas (2011). She never received the flowers, yet I was charged $70.00. My mother had received flowers from a friend of hers in West Virginia. FTD insists that these were the flowers I had sent. I tried several times to rectify the situation by phone and email but only received emails stating that the flowers from her friend in West Virginia had been delivered. I am out $70.00 and these smug thieves are laughing.

I ordered flowers on 12/14/11 to be delivered on 12/22/11. Upon checking UPS tracking, I discovered that they were 'unable to locate' the address listed on the order. This address was, is correct. No attempt was made by either UPS or FTD to follow through with this delivery or offer me a refund. After sending a complaint e-mail to FTD, I received a pathetic apology from their customer service department, assuring me that my 'future orders' will be fulfilled. My 'future orders'? Never again!

Nowhere in their e-mail did they indicate that they were willing to refund my money. I am now disputing this with my credit card issuer, who also appears less than willing to refund the amount paid. I am furious with FTD for their shoddy service and arranging these deliveries with local florists who then use UPS, another totally incompetent business, to make such deliveries.

I ordered flowers in 2009, and I started getting fraudulent charges of $12 per month, from some outfit at 800.826.1885, possibly in CT, that doesn't like to answer the phone working under a name of "Complete Savings" or possibly "Webloyalty". The best I can tell is, the only thing loyal about them is their unethical marketing, fraudulently charging your credit card, and never sending you any correspondence, or product.

Still working with FTD.com and "Complete Savings" to get a refund for $12 charges per month, dating back to 2009 (yes, I'm embarrassed that I haven't tracked down the unknown charges, until now). This is another sneaky unethical tactic that "Complete Savings" uses, small charge per months with no clear indication of what the charge is. By they way, don't bother trying to reach them by phone. Office hours end at 11 PM M-F. What a rip off. This kind of activity should be prosecuted and stopped.

On 08 May 2009, I placed an order online for an arrangement of flowers from FTD florist company. Unfortunately, I do not recall the amount charged to my checking account at the time because it was over two and a half years ago. However, just tonight, my husband looked at our checking account and noticed that a company called "Complete Savings," who is affiliated with FTD, has been charging my bank account for $12.00 per month for the past two and a half years without my knowing consent. Roughly, FTD has given Complete Savings the right to withdraw at least $336.00 thus far. My husband called and spoke to a rep named Yolanda at 1-800-826-1885 who is based in Connecticut. Apparently, the rep told us that when we click on a link to submit your email, you automatically get charged $12.00 dollars a month.

I ordered flowers for a close friend's funeral 1 day early. Website boasts same day delivery, so I asked for delivery early next morning. I received confirmation via email that the flowers had been delivered so my daughter called my friend's family, there were no flowers from our family at the funeral.

I called FTD and got the run-around from someone who needs CSR training. I was put on hold then finally, hung up on. I emailed them and told them I expect a credit back to my account. Checked with the family one day after the funeral, no flower was ever delivered. Over 48 hours later, I received an email stating the flowers were not delivered. Then I called the company and spoke to several people who were extremely condescending. I asked them to credit my account and I was given the run-around.

I hung up and called my credit card company to request that they reverse the charges. I will never buy from FTD again. Ten years ago, I ordered flowers for my mother and the flowers were not delivered, so I called the florist and was told I would have to pick them up and deliver the flowers myself. I won't be cheated by FTD again and I hope you won't be either.

Don't buy from FTD. After reading online complaints about them, I wish I've learned the first time.

I placed order #** on 7/3. There was an advertised delivery of 'next day'. I specified a Monday delivery on 7/5. This would be for the viewing. I received a delivery confirmation for Tuesday, 7/6 at 11:30am. I see no need to explain the disappointment and embarrassment of your service. Credit my account.

I ordered some flowers for my mom this Mother's Day. Imagine my chagrin and anger when they never arrived. When my order had not been delivered over 24 hours after the requested delivery date, I emailed the customer service contact on the FTD website. The email I received told me to wait another 48 hours for processing of my complaint. After I had still not been contacted for two days, I emailed again. Another 24 hours passed, and I finally called the telephone hotline.

The representative I spoke to was not only difficult to understand because of her extremely thick accent and quick-speaking manner, she was flippant and unhelpful in regards to all my complaints. No matter what I said, she kept repeating the same two phrases again and again, "We apologize for the delay," and "The flowers should be delivered soon," was all I could get her to say. When I specifically stated that I wanted a refund of my money, or at the very least a coupon for a free future purchase, she basically told me to 'have a nice day' and hung up on me.

The flowers were finally delivered to my mother, but only after it had been well over a week from the time I originally ordered, with no real explanation for their tardiness. To top it all off and add insult to injury, the flowers sent barely matched the bouquet I ordered off the website, at a percentage of about 50% correctness.

I am utterly and completely dissatisfied with the service of their website and company, and will never patronize them again. I have more than half an inclination to contact the Better Business Bureau to at least warn them about these shoddy and deceitful business practices.

I expected better from such a well-known name in the flower business, and this why I want to make sure other consumers find out about how they really act. This company could not have gotten more things wrong with the overall experience had they been trying deliberately. I was foiled at every step of the process, and remain highly disgruntled even some time later. I would have probably let it go, but they continue to send me emails several times a week about their specials, even though I have 'unsubscribed' from their newsletters twice. Then, today, they had the nerve to send me a guilt-trip notice, asking why I hadn't filled out their customer satisfaction survey. Well, I filled it out all right, and I let them know exactly how I feel about them!

For shame, FTD! You ruined Mother's Day. I hope you go bankrupt.

My husband sent me a dish garden plant for my birthday on Sept 21st. By Sept 28th, one plant was dead and another looked like it was dying. I called FTD and reported the problem. They said that they would contact the local florist who made the delivery and I would hear from them in 3 days. No one contacted me. I called back. I was on hold for 20 minutes and no one ever answered my call. I disputed the charge on AmEx, but now AmEx says that FTD said that I never registered the complaint. Our phone records in our IT system are only kept for 60 days. So, I am out $74.87 and FTD does not care at all. I asked to please just have the florist exchange them for a healthy plant and they refused.

I ordered flowers through an FTD florist. The flowers were to be delivered to two people in Mexico. I ordered two bouquets, with a total just over $200 USD. I ordered on April 28, 2009 and still have not been delivered! I have called multiple times and continually get their phone service which takes a message. No return call has ever occurred. While the number on the website, all you will get is the answering service. I would like to either still have the flowers delivered or a refund. At a minimum, this person could at least return a phone call. I chose them because they indicated they deliver in Mexico. I will never use any FTD again!

I ordered flowers on 5/6/09 that order stated that the delivery would be received by 5/7/09. It is 5/12/09 and customer service has still not resolved this matter and I am extremly upset. FTD has done nothing to try to resolve this other then telling me to call back. They have not even switched the florist which would be a very easy task.

I had forgotten that it was Mother's Day back in Canada last Sunday, and so Saturday afternoon I searched through FTD for a florist that would deliver on Sunday. Took me a while, because a lot of the listings didn't specify delivery availability until check-out (which I went through several times).

Finally I found one that advertised same day delivery, 7 days a week, as long as orders were in before noon of that day. Well, this was the day before, so hurray for me, right? I gave them my mother-in-law's phone number as a contact. By 6pm that evening (EDT) they call to say they cannot deliver until Monday.

Sunday morning I tried calling them 3 times (they claim to have a 24hr number, but the answering machine conveniently doesn't work). This was 9am in the UK, so 4am their time. Finally I send an email marked urgent, and request both a delivery and read receipt - got the former, but not the latter, as you can choose not to acknowledge receipt. In the email I cancelled my order, specifying that I only paid their ridiculous surcharge for delivery because it was going to be delivered on Sunday. I could have paid half the price from half a dozen other local florists, both for the flowers and delivery, if i wanted delivery on Monday. I also sent a formal complaint to FTD online.

Now it is Tuesday, my mother tells me the flowers were delivered yesterday, and I have not heard a peep about my cancellation or complaint. They may be hoping that I will just go away and forget about it, but they are wrong. I didn't get what I paid for, and I even asked for it to be cancelled beforehand. I want a full refund!

Moreover, having grown up in Santa Rosa, a town of app. 150,000, I know the explanation is nonsense. In addition to not notifying me following the May 8 failed delivery (I only learned about this by calling FTD), they nonetheless charged my credit card! After affirmatively calling FTD about this, they agreed to refund. Please alert people to this shoddy operation. Thanks.

x to facilitate this order.

They never once called me or emailed me regarding the delivery of this order. They never said Sorry or offered any kind of compensation. I wanted these flowers for my daughter as she is a college student going through a emergency surgery all on her own and because I could be there to support her I wanted to know I was thinking about her while she was in the hospital. All FTD did was make an stressful situation worse!

Mental stress at a time when I least needed it. Loss of my time, calling and emailing them trying to track down this order

th delivery. My housekeeper emptied the trash that had the email confirmation I printed and I have 'history kill' software on my PC so there is no record of the email confirmation after I printed it out.

Valentines day presents that get to someone one week late make you out to be someone who does not care at all on the actual date and like an incompetant when it finally arrives and you explain that the Florist is covering their butt by lying to you that it's all 'your fault'.

that was charged on my card.

Ftd's customer service is poorly lacking with their vendor florist in Baker City OR. And felt other people who order through them should know of their deceptive practices of their vendors. And I wanted to give kudos to Discover for understanding my situation and immediately reversing the charges, and disputing the the charges that were filed on my card.

of what she says she'll do.

Ordered Laura Ashley Bouquet - flowers in a Laura Ashley pitcher. Flowers delivered in cheap, generic, A gift for you from FTD vase - nothing related to Laura Ashley received. Advised FTD as soon as I became aware (10 days later when I visted recipient). First they promised florist would deliver item paid for - but then refused to do anything - referred me to their Substitution policy and fact that more than 7 days had elapsed.

How can they charge for a Laura Ashley bouquet that has nothing at all to do with Laura Ashley? This was not a substitution of lilies for roses - it clearly violated the entire intent of the order. Unfortunately, [they] are unable to help with this order. [They] have a 7 day policy to mend any issues that occured with a particular order. [They] also do approve substitutions for similar items, specifically during holiday times....

Paid for item not received. Mother's Day gift was poor embarrassing and unacceptable substitution for item ordered.

I ordered flowers from FTD and they told me that I clicked on a link and entered my email was authorization for Reservation Rewards, which is some how affiliated with FTD, to charge my credit card account around 10 dollars for over a year, approximately 15 months.

10 dollars a month for 15 months or 150 dollars.

I ordered flowers for mothers day, got a confirmation of the order. Then 2 days AFTER mothers day, I get an EMAIL saying that they received MY request to cancel the order. I never cancelled the order! They didn't fulfull the order and send me an email? I called them up and they said Sorry and said, Well we refunded your money. I didn't want a refund, I wanted a simple flower delivery to my mother on mothers day. Then they offered $10 off. $10 off? They do one thing - deliver flowers on special occassions. Once the occassion has passed, it DOESN'T COUNT!

Last Mother's Day, 2007. I ordered a floral arrangement through FTD.com. The screen immediately before the final stage of my order submission asked if I wanted to receive a $20. discount to be applied to my current order. All I needed to do was enroll for a free membership in their Reservation Reward program to receive the $20. discount. Keep in mind that they already have my credit card # since I was in the final stage of my order submisssion.

Well, the terms and conditions (was a huge document of legalese). Well, I never was discounted the $20. and until this day I've been charged $10. a month. I've demanded my bank to refuse the charges (CitiBank) and they say they will but the next month comes around and it's still there. They've ripped me off $120. ($10. for 12 months) and continue. And our banks offer little to no help at all. Many of these membership based programs only have email addresses and they never respond to your inquiry.

Well, I've already lost $120. and I suppose I could close out my checking account, but that presents another host of problems since I do much of bill paying on-line. But it's getting hard to trust doing business on-line with all these scammers out there. And it seems there's no policing or little awareness of laws governing against these illegal practices.

I ordered flowers in the $100 range for a funeral. I checked to make sure the flowers were delivered 03/07/2008 and got no response. I have been inquiring for over a week now to see if the flowers ever got to the funeral. I DO NOT want to have to ASK my friend whose mother died. That is tacky. I have gotten NO response via e-mail except a generic no-reply message saying they are diligently working on my problem. I have been on hold on 2 different occasions for a total of over 1 1/2 hours.... They billed my credit card directly over 2 weeks ago. My order number is FND538178.

What this did was create a charge to my credit card, and I cannot use the card until this is cleared up. This clearly has harmed me because you can't DO OVER something as important to my friend that I didn't care about her mother, or her feelings. I am angry that I have simply asked for confirmation of my order and if delivery DID take place (which I doubt). I want replacement, apology, and SOMETHING!

In September, 2007, I purchased an FTD flower delivery to my home via website. The order was easy to place, billing was correct, and the beautiful flowers arrived as described and on time. But after placing my order, I was directed to a webpage for WLI Reservation Rewards. The popup window and accompanying webpage said that by signing up with WLI, I would receive 10% off my next order. If there was fine print about paying to join WLI, it was too small to read or intentionally presented in a confusing manner. The bottom line is this: I never entered my credit card information, yet somehow WLI has billed me $10/month twice. Obviously, FTD finds it fair and appropriate to forward their customers credit card information and give WLI unfettered access to their funds by tricking them into authorizing this dubious union. I wanted FTD to give me at least $20 in products from FTD or a check for the same amount. They would not. They called to apologize and give me WLI's phone number, but otherwise said "tough luck." I will never buy from FTD again.

I told them I would file my complaint with consumer affairs and the better business bureau. I will also post my complaint about their practices on every relevant website and blog I can find. I also pointed out to them the exact clauses that their practices violate in their own security and privacy statement.

I have a $10 monthly charge to my credit card without my known authorization. I'm sure I'm not the only one....

I ordered flowers for Valentines Day. I was asured the flowers would be delivered on Feb. 14th 2007. They were not delivered on that day and I have not been able to contact FTD by phone. I was very disappointed that I was unable to get her the flowers on Feb. 14th, Valentines Day. I don't know if and when they will show up but the purpose has been defeated. I want a full refund. I paid for Valentines Day Flowers and chocolate. I paid $85.98. I want a full refund.

This past Valentine's Day was a near disaster for my girlfriend and I, thanks to FTD. Here are some examples of their "professional" and "courteous" conduct.

1) Valentine's morning, they call my girlfriend and tell her that FTD is calling, and that they have a surprise bouquet for her (thanks for ruining the surprise) and they need to know how to get to her address. I placed this order a week in advance, and not once was I contacted with questions about my order. FTD, instead, chose to wake up my girlfriend on Valentines and ask her. Thanks

2) After 20 minutes of explaining to the delivery person how to reach her apartment (at this point, the pleasantness of my surprise has long worn off), the florist calls back to specify what time would be convenient for HIM. He then proceeds to threaten that if no one is home at the time, then my girl friend won't get her flowers (that I spent $100 on, but that's a separate issue)

3) My girlfriend, a college student, had no choice but to leave for class, already pretty upset. When she returned from class, she found my $100 bouquet of roses on its side on the doormat in front of her apartment.

A perfect ending to the FTD fiasco. I trusted a well-recognized name to do their jobs and simply deliver a bouquet of over-priced flowers to my girlfriend on Valentines. Had I paid less or used a less well-known delivery company, I wouldn't complain and accept that I got what I paid for. But this doesn't seem to be the case.

I've written them asking for some sort of explanation, but have yet to receive any sort of reply.