Fredericks of Hollywood

I placed an order with Fredericks of Hollywood on January 28, 2012. They were offering free ground shipping with a purchase of $95 or more. I paid $10.95 for expedited shipping. When I returned one of the items, my refund was not what I expected. The refund I received I knew would be deducted for using the shipping label they provide you for the return. I was confused on why I received $22 less than what the item was worth.

When I called to question the amount of my refund received, the customer service representative placed me on hold and then came back with this explanation. He stated that the reason the refund was so much lower than the item was because I was also charged for an original shipping charge (as my order dropped to below the amount required for the free shipping, even though I had already received the items). When I said that I didn't know that nor did I see that anywhere, he told me it is in small print in the catalog that the free shipping is subject to be revoked with a return if your order drops below the amount required.

Now, I have looked high and low in every catalog I have of theirs as well as their consumer website and cannot find one trace of this "small print" he said was out there. So, not only did I have to pay $10.95 for expedited shipping, I also had to pay $7.95 for the return as well as $15.95 for my original order. When all was said and done, I ended up paying $34.85 in shipping charges.

All I want is the $15.95 credited to my credit card, as I don't believe that taking advantage of a loyal customer for years this way is honorable consumer relations. I cannot believe that they would charge me shipping for an order already received when I have done so much business with this company for over 15 years.

I went to go shopping at your store in Sanford, Florida. I'm in a wheelchair and I could not get through the isles. That is not good for customers that are disabled. I would like for someone to please get back with me or I will have to call ADA about this problem. I would really like to start to shop at your store. Thank you.

This is in regards to an HR representative falsifying my records in order to alienate me from employment. It has really bothered me that this happened and though it has been some months since then, I feel it should be brought to someone's attention that this action has taken place.

My name is Marcus and I worked in the call center in Phx. I had resigned with the intent of rehiring and this was known by all employees and management. Yet the HR department head has said that I didn't like my job. But why wouldn't I? I just feel that because she personally did not like me, she shouldn't be able to lie and give false information. I was not fired and was a great agent with outstanding attendance and leading sales. This might not mean anything to anyone else but it should. Thank you for your time.

I received a bill on my credit card for $79.99. I didn't order anything, so I called the phone number to see what the bill was for. Apparently, I had joined some type of club in 2009. I never signed up for a club that charges $79.99 a year. I argued with the lady on the phone that I didn't sign up but she insisted that I did. I told her that she needs to remove the charge. She said that all she could do is send a form that I need to fill out to get my money back. As a result, I lost $79.99. This company also has my credit card number that they apparently can use at will.

I found a fraudulent charge of $79.99 on my Discover card. It said: SEM* Frederick's Duets 800-475-1942 MN. I have not made a purchase with this company in almost 2 years and certainly did not authorize this transaction. It is some sort of membership. I called the 800 number and the operator said I will see a refund in 3-5 days. I also called my credit card company and they said they will initiate an investigation. Looking on the internet, I see that I am just one of the many consumers who are being stuck with this fraudulent charge.

You guys are all ignorant. There is no such thing as glamour in me' for Fredericks of Hollywood. Whatever happened is something due on the internet scam and not FOH. I have never even heard of such a thing and I have been shopping in the stores and online for well over 5 years now with no problem. FOH provides the best products and amazing customer service. Get your facts straight first before trying to put down a company's name.

I was enrolled against my will for a duet's coupon program of some sort with Fredrick's of Hollywood for $79.99 on April 6th of 2010. Someone in the organization used my credit card info to do so against my will. After much resistance they did refund my money. No credible explanation or apologies. I had not given consent to sign up.

This did not happen upon ordering on the phone or computer. They just chose to do so because they felt like it. Is this not credit card fraud? Is this not identity theft? It seams that with all the complaints about the very same thing that happened to me there would be some kind of class action suit that would stop these white collar criminals from taking advantage of good people.

Below is a copy of a letter I sent to them. The issue is unauthorized charge on credit card. The representative said it was a membership we had the previous year and this was untrue as we never purchased any kind of membership.

I am writing this letter to you because I couldn't find the information on who to direct a complaint to. On March 8, 2009 my boyfriend received a credit card statement with a charge for $79.99 for a Fredrick's Glamour membership services. I guess it is a promotion Fredrick's is running. The issue I am concerned about is the credit card charge was not authorized and we did not purchase this so-called membership.

I called the telephone number that was on the credit card statement to discuss this issue and when the voice mail answers it automatically redirects the customer to go to membershipstop.com. It was very hard to understand the company name that I had called and I was unsure if I had dialed the correct number; and in verifying the number I did in fact dial correctly. That makes me wonder if there are that many people cancelling memberships where a company sets its voice mail to direct the customers automatically to a website to cancel memberships.

The following day I contacted this company and explained to her we did not purchase this item. She mentioned to me that the membership charge was carried over from 2009. We never purchased a membership of any kind in 2009. Another issue I am concerned with is if this is another company contracted with your company (Fredrick of Hollywood), then how did they get our credit card information? Why isn't there information on a corporate location to direct a reasonable complaint to? My boyfriend will not allow me to buy products from you again. The consequences are fees from the bank for use of card. Wondering if someone is giving the card number out? If the company that is selling these memberships is a contracted company, then how did they get the credit card information?

I was told by their "membership service" rep that she chould not remove the charge, argued that I had accepted it (without being able to show me evidence), and that I would be mailed a form. I've placed a dispute on the charge with the credit card and await their form. This company's business practice is unethical and is basically committing theft. I'm out 79.99 for something I do not want or will ever use and my peace and confidence in the security of my credit card being protected is a bit unnerved.

I made a purchase via phone from Fredericks of Hollywood in 2007. I recently found out that I have been charged an annual fee of $79.99 to my credit card for a membership program called "Glamour in Me". I was never told of this fee or that I would be enrolled in this program. Apparently, by placing an order, that is your "Agreement" to be charged $80 annually for a "service" that provides absolutely no service at all. This is an absolute rip-off and should not be allowed to continue. I found out that this is not a fee charged directly by FOH, but through an organization with which they partner. Regardless of that fact, this ruins my trust with FOH, and unfortunately, Fredericks of Hollywood has lost a customer due to their partnership with the unethical and scamming organization that they call "Glamour in Me" or "Membership Services". I will tell everyone I know not to do business with Fredericks of Hollywood due to this partnership. I have also opened a dispute with my Credit Card company to deny this charge and reimburse me in the amount of $79.99.

I bought a pair of Gladiator sandals with a 4" heel from FOH back in January 2009. It's not like I rushed to wear them, so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Three weeks later, I put them on again; and I noticed that one heel was wobbling and thought it was in the heel from being too skinny. So I took them off, looked at it, and didn't see anything. Within about 20 minutes, the entire heel came apart from the rest of the shoe. I called FOH, and they told me "Tough luck; you only have 3 months to do a return, period. No exceptions."

I am furious, not only because the shoes actually have an assembly flaw, according to the shoe rep guy, but also because FOH sent me a whole size too big. Boy, do they look ugly on me! I had to spend $18 to get the one shoe fixed, and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, not staples.

It's only a matter of time before I have to spend another $18 for the other shoe, so I had hoped FOH would then take them back and send me the correct size as well or return my money! They refused to do either!

I made a purchase online at Fredericks of Hollywood in 2007. I was unaware that if I made a purchase online that I would automatically be enrolled in the Duets program and paying $69.99 a year. There was nothing that asks you if you want to enroll it just does it without your consent, which is clearly unethical. I expect to be refunded a total of $209.97. My credit card was charged on 02/14/2007, 02/15/2008, and 02/13/2009 for something I was not even aware of. I look forward to seeing a full refund within 14 days.

charged me for program that I did not authorize -- 'glamour in me'

charged my credit card with no consent