eCost.com

I bought some software from eCost.com to help inventory my stamp albums, and the downloads I bought wasn't working right. I emailed them from all the troubleshoot they gave me and none of them had my account info, and they've written that they do not have any information about what I bought. So I emailed the main address and said I would like a refund. I never heard anything from and then about three weeks passed. I didn't receive the CD's I bought for a back up. I never got them. I called my bank to file for fraud. They can't get a reply from them too. The package finally arrived. I called them back and asked if I should open it. They told me no and to just send it back, which I took to the post office and did just that. I don't know what else to do. I've been saving up for this for a long time just to get nothing!

Last year, they charged me $39.99 for a trial membership (which I successfully disputed with my credit card company). Somehow figured I wanted the stupid membership again--even though I told them both by email and phone that I was not interested in their service and then they charged my credit card again without so much as an email.

Now despite two different calls to into their customer service (and I use that term lightly) promising me a cancellation, I have heard nothing.

I didn't know UPS doesn't ship on Saturdays, which was when I was hoping to pick up the TV I ordered to eCost. I called UPS to change the delivery address, so I'd get it at work. UPS informed me that eCost set up the delivery so that only eCost could change the address. I called eCost and I was informed by Lynn that it's their policy not to change the address. I asked to speak to a manager about the issue. Lynn said that she would escalate it, and she will also get an email to me by EOD to let me know of the outcome. I received no such email. I called the next day my from work, and I was informed by Jay that the package was being delivered to my house.

I wish eCost would let recipients change their address with UPS or be willing to change it for them. I also wish they would follow up as promised. I never plan to order from them again. Since I didn't know whether or not to work from home so that I could be there, I went to work. I will now have to either work from home on Monday, if I can with such short notice, or spend an extra $20 on a cab getting the TV from the nearest UPS pick up location to my house.

On November 29, I placed an order for two Media Players from their on-line advertisement. On December 9th, they issued a shipping order. Within this order, the original item was canceled and a substitute item was shipped. On December 16, I received their shipment and found out that the substituted item was for a European system (PAL) not a US system (NTYSC). On December 18, I spoke with an agent (Lyra) about the wrong item and she initiated a simultaneous replacement order and their Return Authorization process.

Today (January 3), I received their RA number and detailed instruction on how to return the mistaken units. There was no statement on the replacement order so I called them. First spoke with Ellen, then Gabriel and then finally Jay, one of their supervisors. They refused to send a replacement order before the return process was complete. I explained that I did no wrong and they substituted an unsuitable item. They offered "faster processing" of their RA process but would not consider sending a replacement item, unless I started a fresh order. I did not want to commit any additional money to these people.

Their customer service are poor, they miss all of their own time deadlines and only respond if you press them. I believe their substitution of an unsuitable replacement was fraud. They continue to be unresponsive and make the time to speak with someone in authority very difficult. They will make any type of promise, as long as you end the call. I was told a replacement order was not an issue while the RA process was completed, but they did not process it on December 18 when they assured me that they would do so. I have escalated my PayPal query into a full dispute and I just want to be sure I receive my refund. Use caution with this supplier, they are not ethical or responsive to your needs.

I ordered a 40" television from eCost.com. After the order was made they indicated it was on backorder. So I asked for a specific delivery date and I received an email that I canceled the television. I called eCost and they indicated they made a mistake and they canceled the order. This was the first time I made an order with eCost. Eventually they said they sold the item too cheap and they were not going to deliver. This company does not seem reputable and I would recommend not buying from them. Luckily, I did not suffer an economic loss.

I purchased recertified TV from Ecost and it came defective. The TV has purple and distorted lines throughout picture. I called Ecost and was told that I needed to directly contact Vizio for repair. Vizio took information and set up repair for one week later but called and cancelled. The reason for the cancellation was explained that Ecost purchased the TV from Walmart and that Ecost was responsible. Upon calling Ecost back, they directed me to another website to fill out another form. I told Ecost I wanted a full refund and they keep giving me the run around. Also note that the TV is 107 lbs with stand and would really be a huge headache trying to return because it was delivered in a box in which I had to tear to open and was not original box, just blank cardboard box.

I purchased a 22" element HD flat screen TV on 6/9/2010. I called on 6/14/2010 to tell them 2 things: (1) video cord was not in the box; and (2) when I turned the TV on, the picture shows on screen and the screen instantly goes black but the sound continues. I was told to call the warranty company. I called. The warranty company's answering machine said to leave name, phone number, serial number, and model number, and someone will get back to you in 24 hours. No call was received. I called the company back. I was told to give them a few days. No call was received.

I called the company back. I was told I could get it fixed on my own. Or, I could purchase another and send the defected one back and wait for the process to get refund. I do not have funds to use like this. I live in an apartment (limited storage area). I did not keep the packaging because I had purchased element brand previously and had no problem. It was not indicated that the TV was refurbished. Now I still have a bad TV and the warranty company refused my claim and refunded the warranty fee. I think this is so unfair. They should replace this bad TV with a good one. I will use the packaging to return the bad.

After purchasing 3 monitors, one came without a base. I called the company multiple times to ask for them to send. I finally disputed the charge, and they responded 3 months later and sent the base. I set up the monitor, plugged it in and it was dead. Called eCOST and they said, "Too bad for you, it's beyond the 90-day warranty."

I ordered a TV monitor which broke during shipping. They said I can pick a new one from the available ones, for only a few dollars more. It was broken. They sent me 2 RMAs to return, and sent me a 3rd. It it missing an entire row of pixels. I've had enough, and they will not send me an RMA. They sent me to another company, who said there is nothing they can do. eCost says there is nothing they can do, since I am over my 30 day period. I went on vacation. I think eCost is broke. The first two TVs I received have cracked screens. The third one was missing a row of pixels.

Upon receipt of my Bluetooth, it was defective in that no one could hear me speak. This is a known issue with this particular model of Motorola, but eCost.com did not want to return my money for the $20 item. I called 3 different times, waited for email, and still haven't received "authorization" to get my money back as they only want to replace it. This is just not good customer service.

I tried to buy a monitor from Ecost and under the price of this specific monitor it said free shipping for Premium Club members. So I joined the Premium Club for $39.95 and during the process I was informed that I was entitled to five instances of free shipping. After my membership went through I tried to buy the monitor but there was a shipping cost included. I called customer service for help and was told that free shipping was only for merchandise less than ten pounds as per the "terms of agreement". I asked why free shipping was advertized next to the price if it was not true.

At this point the customer service rep refused to listen to anything I had to say and started robotically and repeatedly said that I should have read the entire terms of agreement. I was very exasperated by this conversation and asked to speak to a supervisor who could at least give me an explanation. I was told I could not speak to anyone else but her because she was the supervisor. I finally asked why the company would resort to such deception to get me to join the Premium Club. She told me that's just the way they do business. At that point I hung up. I have bought merchandise from Ecost before and had gotten some pretty good deals and I have to say that the Premium Club looks like it offers some real bargains. But, I resent being deceived into joining.

After cooling off I called Ecost back and told them I wanted to cancel my order for the Premium Club membership. I had not used it and made the purchase just 25 minutes before. I said I had changed my mind. The person on the other end of the phone said that she could not cancel the membership until my recurring renewal came up in one year. My blood pressure started going up again then the rep said that she would forward the request to some other department and I would hear one way or another within 24 hours. Several hours later I received an email saying that the purchase was cancelled due to problems with the transaction. As I said before I have been satisfied with the purchases I made from Ecost in the past but after this experience I am afraid to do business with them again.

In 2006, I bought a laptop from ecost.com that had a $150 rebate. I submitted the rebate and then again called many times and tried to talk to someone and got put on terminal hold, hung-up on. Also, I never got a copy of the extended warranty from ecost.com (eventually I tracked down the servicing company and got a copy from them). I filed a complaint with the Attorney General's Office in the Commonwealth of PA. Ecost.com lied repeatedly to the AG's Office. Four years later, still no warranty. I never relieved $150 rebate. I wasted many hours.

I received a TV that was more than 3 years old, discontinued, and in very poor condition. It does not include factory packing, manual, cables, or all parts. eCost has charged over $300 and did not reveal the poor condition of the product, lack of original packing and materials, missing parts, and damage to the TV stand and encasement. I phoned eCost.com upon opening of the outer box and examining the contents. I was told by Ed that they were aware that the TV is old, outdated, discontinued and missing packing and parts. I was told that I should expect this of their products.

I offered three options for rectification of issue, but all were denied. I offered to have the TV replaced with a newer unit of proper age and condition, in proper working order, and including all factory supplied parts, manuals, cables, and packing, it was denied by eCost.com. I offered to have some money refunded to me to bring the transaction to a reasonable cost for the product supplied, again, denied by eCost.com.

I also offered to have eCost pick up the unit at their cost and return for full refund, again, denied by eCost.com. eCost told me that they would not accept a return, and they do not offer refunds. I could ship it back at my expense, and I would be charged a 20% restocking fee and eCost.com would then evaluate and decide what to do at that point. eCost.com is a company that is practicing theft and fraud. I of course have reported this to my bank. Beware of eCost.com

I received a TV that was more than 3 years old, discontinued, and in very poor condition. It does not include factory packing, manual, cables, or all parts. eCost has charged over $300 and did not reveal the poor condition of the product, lack of original packing and materials, missing parts, and damage to TV stand and encasement.

I phoned eCost.com upon opening of the outer box and examining the contents. I was told by ** that they were aware that the TV is old, outdated, discontinued and missing packing and parts. I was told that I should expect this of there products. I offered three options for rectification of issue, but all were denied. I offered to have the TV replaced with a newer unit of proper age and condition, in proper working order, and including all factory supplied parts, manuals, cables, and packing. It was denied by eCost.com.

I offered to have some money refunded to me to bring the transaction to a reasonable cost for the product supplied and again it was denied by eCost.com. I also offered to have eCost pick up the unit at their cost and return for full refund, which was again denied by eCost.com.

eCost told me that they would not accept a return and they do not offer refunds. I could ship it back at my expense and I would be charged a 20% restocking fee and eCost.com would then evaluate and decide what to do at that point.

eCost.com is a company that is practicing theft and fraud. I of course, have reported this to my bank. Beware of eCost.com

In November 2009, I purchased a digital photo frame for my wife as a Christmas present. I paid $52.99 not including shipping and handling charges. As an extra precaution, I purchased a warranty for $9.99. On Christmas day, my wife attempted to turn it on to load her pictures and it did not work. It did not turn on at all. When we had received the box it was shipped in, there was nothing at all wrong with the box. No damage and the product was not damaged either. So the fact that it did not work was not a result of shipping and handling. When I contacted eCost.com, they told me to contact the manufacturer and request a replacement. When the manufacturer finally called me back, they told me to tell eCost.com to either replace the unit or give me a refund.

When I called eCost.com and told them what the manufacturer had told me, they said they would not replace it and they would not give me a refund because I purchased the warranty. They told me I would have to file a claim with Square Trade, the warranty company and Square Trade would have to either repair the item or give me a refund. I stated that the item never worked and the customer service person with eCost.com told me the best thing to do was to file a claim on the warranty. I did send the item back according to the instructions I received from Square Trade Warranty. They have told me I will receive a refund for the item, but only for the cost of the item and not the warranty or shipping and handling charges. I have not received the refund yet but I am willing to wait a little longer. It was supposed to be credited back to my credit card account through Paypal, which I used to purchase it.

Hopefully, I will receive the refund. My issue and my belief but I cannot prove it. I believe eCost knew the unit did not work when they sent it to me. They specifically sent me a non-operational unit because I had purchased the warranty and they knew I could collect on the warranty. Another words, they really are not out anything but I am. I am out $9.99 plus the shipping and handling charges when I purchased the unit. It really did not cost eCost.com anything because I believe the unit never worked in the first place. I believe if you look into their practices of selling the warranties, it would be interesting to see how many times claims are made on the items sold. eCost and Square Trade are unjustly enriched by selling the warranties and the shipping charges on items they know will never work when they are shipped out.

This is a very deceptive practice. Am I out a lot of money? No. But eCost and Square Trade can make a lot of money this way by getting rid of items that never worked to begin with when they shipped them to their customers. Do you have a case? Tough call! Is it a class action case? May take a lot of work to investigate but based upon all the complaints this company has against them on the internet, I think there may be something to my claim. Where there is smoke, there is fire!

This company has sent a few items, through daily eBay specials to me, and everything worked smoothly. I decided to purchase a Platinum Membership in order to get better pricing and shipping. The very first time I tried to used it, I was unable to purchase anything that was on sale at that very moment, nothing. Being a Platinum member was a curse! I emailed to cancel my Platinum Membership. They emailed me back and said, no way! I then emailed them and made a suggestion that I thought it would be to their benefit to forward my emails to the CEO, President, or Director of Sales. They emailed me back and said that my emails had been forwarded to the proper department, and I would hear back from someone within 48-72 hours. Well, it's two weeks later, there was no response, no ability to actually purchase items. They entice you with buy price, with no intentions of you ever figuring a way to actually get the product into your shopping Cart, so you can purchase it.

eCost, I believe is a scam. The prices are not reality, and don't be fooled that you can actually purchase many of the special items. They seem to be there strictly to entice you. Do yourself a favor and don't waste your time with this company. And whatever you do, do not buy the Platinum Membership, it makes it almost impossible to purchase anything from this eCost trick. I founded an audio video specialty store in 1969, and ran it with integrity for 40 years. I am embarrassed that this company is in Texas, my home state, and where my business has been. eCost, for a lousy $39 Platinum membership will get more free advertising from me than they could ever possibly buy. The only problem is that the millions of people I am able to reach out to will only hear about my negative experience, and eCost's lack of follow-up. Yes, I love to promote companies, with Twitter, and Facebook, and Digg, and Delicious, and MySpace, and Yahoo, and Bing, and Google. I am so happy I only had one complaint with the Better Business Bureau over my 40 years in retail. I am certain that with the power of social networking, eCost, has probably cost themselves more than the $39 they refused to refund me. Sorry eCost.com, but trust me, you will not need any help bringing your company to its knees. You already have the structure set up to self implode. R.I.P.

eCOST made me so crazy that I started a website. Purchase Attempt #1 and #2. I made a purchase at eCOST.com in early December of 2009. It turned out so badly that I had to assume that it was an accident. I purchased a digital video camera and it was shipped about 4 days later. Utilizing the tracking number, I kept an eye on the status of my shipment. After two days, the status indicated that my item was damaged and being held at a UPS facility because it was damaged. I let it sit for a few days thinking that eCOST would be contacting me to resolve the problem. Not to be the case.

I began a process that included many hours on the phone and my computer making phone calls and sending emails to the numerous addresses available on their site. I did not receive any response. One day, I beat the odds and actually got a live person from eCOST.com. I explained to him my dilemma that I needed this digital camera for an event in the beginning of January and how it was stuck in a UPS facility. He explained to me that it was damaged and their was nothing he could do about it until UPS sent it back to eCOST. I asked him how long it would take and he could not give me a date. I asked if their was anything I could do to expedite the process and he said, "No".

I finally asked that since it was not my fault that it was damaged, if they could send me a different camera in place of the first. He said "No". After about 45 minutes on the phone, I finally convinced him to contact the UPS facility to attempt to find out more information. He came back with the revelation that it was not damaged, but lost. All I had to do was have UPS send eCOST a letter that it was lost an eCOST would provide a refund. I didn't want a refund, but the digital video camera. Not to happen. I had to place another order for an identical camera and pay for expedited shipping to get it to my home in time.

After about another 15-20 minutes on the phone, he agreed to contact UPS and have them send eCOST, the letter and they would reverse the original charge on my digital video camera. I would like to say that once they received the letter, they would have applied the refund to my credit card. Not to happen either. I had to wait until the second bone-headed move on my part when I attempted to order something else from eCOST before the refund would be applied.

On New Year's Eve, I had some time on my hands and two or three re-certified HP Notepad Computer were being sold on the eCOST Platinum Countdown for $97 randomly between 3PM and 6PM PST. A link on the top of the page takes you to a page showing a list of eCOST Premium items sold from the latest being first. It also indicates the exact time it was sold. The prices are amazing. I began what turned out to be an incredible waste of time that included hitting "refresh" on my computer every 5 seconds or so for 3 hours when the HP Notepad was to be available on eCOST.com. I was watching a show on TV while doing this, so it doesn't sound as ridiculous as it sounds. (It was still ridiculous, but it was like playing the lottery)

After 3 hours, no HP Notepad ever came up on eCOST and I was **. (Clicking the refresh button every 5 seconds for 3 hours sounded completely ridiculous at this time) I spent an additional 45 minutes just to verify that it did not appear on the "Just Sold" page. Didn't happen. I even checked eCOST.com the next day and guess what? Didn't appear.

It was then that I began to investigate eCOST.com. I began to find hundreds if not thousands of complaints online about eCOST and other ** off customers that felt they were lied to, mislead, cheated, ignored or worse. I again attempted the monumental task of contacting eCOST without any success. I searched their website and used every email address that I could find and copied each on my email. I explained that if my email did not belong to their department, it would behoove them to pass it along to the correct department or person. I told them they were dealing with a ** off (and embarrassed) customer.

After repeating my emails for over a week, I finally received a phone call from a Sales Manager from eCOST. He explained to me that he wanted to fix the problem and would have an associate contact me. He also let me know that he would expedite my refund for my digital video camera that I ordered in early December and still didn't receive a refund for. (What a guy) A week later, I finally received a phone call from "the associate" and he was going to fix it for me. He explained to me that he was more than willing to offer what amounted to a 7% discount off the regular price to fix my problem. (And make me go away) I told him that this was not satisfactory since that because of their false advertising, I spent a huge amount of time attempting to purchase that HP Netbook for $97 on eCOST.com. He told me that he could not sell it to me at that price. I told him I would think about it and get back to him the next day. I did check my bank account and low and behold, the refund appeared from eCOST.

I arrived at home after work that evening and the final straw that broke the dumb, computer-refreshing, slow-learning, camel's back. I received a Platinum Premium email from eCOST that a number of re-certified HP Notepads were being sold that day for $79 on eCOST.com. Wasted a huge amount of my time and never received any satisfaction. eCOST continues to provide poor service and commits false advertising.

I purchased a brand new WidowPC Core 2 Gaming System, Part No. VSNC WGMI-2G3110 from ECOST.com on 11/30/09, which was supposed to come with a 1-year warranty. When I got the computer, there was very little printed info of any kind in the box, considering that this is a brand new computer. There wasn't even a set-up or a product manual in the box. More importantly, there wasn't any warranty info in the box, so I emailed Ecost to ask about the warranty. After about a week's time, I emailed them a second time, since I got no reply to my first email. I didn't get a reply to my second email either, other than the standard reply that says you'll hear from them within 12-24 hours. Right!

I eventually received a very brief email from Ecost that instructed me to call Visionman to get the warranty. That was it! Just call Visionsman, there was no explanation as to how I was going to get Visionman to provide me with a one year parts and labor warranty for a computer that was sold to me by Ecost. Visionman Computers has a website with a Customer Service email link. I tried to email, but struck out there as well. After you go through the process of clicking the email link, writing a message and then clicking the "send" button, nothing happens. I tried several times on two different browsers. It simply doesn't go through. I have had some minor glitches with the Visionman computer since I received it, but I am not seeking to return the computer.

The problems I had were directly attributed to the fact that the computer didn't come with any sort of manual. All of the other computers I have ever bought from Ecost came with a manual and the warranty info, even, as in one instance, I had to wait for months to receive it. Not this one however! There was simply nothing in the box. What annoys me the most is that I have purchased quite a few items from Ecost, and while I may not be their biggest customer, I expected to get better customer service from this company. My general experience has been poor when it comes to trying to speak to anyone at Ecost's customer service number and only fair when it comes to getting anyone to comprehend and then accurately answer an email.

Still, this was the first time that I didn't receive any sort of reply to an important question regarding something I bought from them. I work in a print media field where I have a great deal of influence with people who need to find reliable sources from which to purchase computers and related peripherals. Until now, I have strongly suggested Ecost.com to many of my clients. I doubt that I can continue to do that in the future, since it is obvious that I was being ignored in my attempt to get a printed, 1-year warranty for my computer from them. I'd be pretty embarrassed if this happened to someone I recommended to Ecost.

If the warranty was supposed to come from Visionman, which was not stated on Ecost's website, then I think Ecost could have at least been more helpful in trying to obtain the warranty for me since I obviously can't contact anyone at Visionman. But, regardless of who was supposed to provide the warranty, I think it is a very poor practice to ignore a customer who has been buying their products for the last few years and who has also been promoting their company to others in my field of work. I posted this matter here. I discovered that many other people have had issues with Ecost. Like everyone else, I got a phone message from Linda ** from Ecost a few days ago, due to my other posting.

Linda stated that she had directed someone at Ecost to get and send me a manual and a warranty card for the Visionman computer. She left her phone number, if I wanted to call her back. I haven't called her, mainly due to the postings I read from others who said that they had great difficulties trying to reach her at that phone number. I'm already aggravated enough. I don't need to add to it. I want the warranty that was supposed to come with the computer, and if there was supposed to be an operating manual in the box, I'd like that as well. I have no idea how long it is going to take Ecost to follow through on sending me either item. Their track record shows that they are extremely slow to follow through on promises made to their customers.

If they fail to send me the manual and warranty card within 10 working days from Linda's phone call, I intend to report Ecost to the BBB here in Connecticut as well as in California where their home office is located. I will also submit a complaint letter to my state's Consumer Protection agency and to the office of our Attorney General, who takes a very dim view of matters such as this. I think it is pretty sad that anyone should have to go through this much aggravation just to get good customer service these days. Ecost needs to wake up and revamp their approach to customer service while they still have customers left to serve. I am just astounded at the postings I have read online from unhappy Ecost customers. I had no idea that things were quite this bad.

I bought my son an Xbox 360 for Christmas. I received it in a timely manner and I let my son try it out early and lo and behold, a red light came on. I called Microsoft to find out what the error code was and they said it had to be fixed through Microsoft (which would cost me more money) or I should send it back to the company that I bought it from.

I called eCost and they said, "No problem. Wait for a return authorization label which would come within 72 hours and return the Xbox for a full refund." I then had to call numerous times to get the label but I finally got it. I shipped the package back and called when they received it to see when I would receive my refund as now our Christmas is ruined and I need the money to go buy my son a working Xbox. eCost then goes and ships the original defective Xbox back saying it was missing the label. If it was missing the label, how could they put another label on it and ship it back to me? My label was still on the box with another one placed on top of mine. We refused the package and back it goes.

In the meantime, I keep calling eCost and get absolutely nowhere with their customer service. I find Linda ***'s number online (supposedly, she is the only one there who can help people. Her cell number is 310-, office number is 800- ext xxxx). She has been giving us the runaround also. She said the package was lost but we gave her the tracking number and guess what, it isn't lost. I returned a defective product and want my money back so that I can purchase a working Xbox for my son. I would like to try and make his New Year happier since Christmas was ruined. Do not order from this company. They will take your money and sell you defective products and never refund your money.

Ordered something from ecost.com for a present. Ordered on Nov. 30th and received it a couple of weeks later. My daughter received the same gift for Christmas from a friend. called ecost.com today to return, they told me they dont accept returns. I asked them if they could accept the item and in exchange just credit my account for future purchases. they said no, and all sales were final. how can they do this knowing that there will be exchanges and refunds after Christmas time? The cost was $87.

Two days later, shipment arrived, I refused it as instructed, and two more days later, UPS tracking showed me that it had arrived back at their warehouse. I phoned eCost again to inquire about the refund and was told that, as soon as the warehouse notified them that the item had been returned, my refund would be processed (the UPS tracking was apparently not sufficient). Another week passed, I phoned again. This time, my refund was in the works and would definitely appear in my PayPal account within a few days. Another week, another phone call. This time, my refund was in the works and would definitely appear in my PayPal account within 7 to 10 business days.

Red flag time. I said that I would hold off filing a dispute at PayPal if eCost would send me this promise in writing. They complied (of course, the 7-10 business days started from the time of this email, not from when they had actually received the item back, 2 weeks earlier).

So, now one full month after the item was safely back in their hands, I filed a PayPal dispute. I was immediately phoned by an eCost rep who said, "Did you file a dispute with PayPal?" I said that I had, and he said that my filing the dispute was the reason I hadn't received my refund. As though that weren't absurd enough - that the dispute I had JUST filed was the reason they had not refunded my money during the entire previous month - he told me that they would not process my refund unless I cancelled the PayPal dispute.

BIG RED FLAG TIME. I flatly refused to be bullied into giving up this only leverage I had, and went immediately to PayPal to escalate my "dispute" to a "claim." Lo and behold, there appeared my refund.

In a nutshell, I would buy electronics out of the back of a stranger's pickup truck before I would buy from eCost. If I had not had PayPal's buyer protection (which they tried to bluff me into surrendering), I have no question that they would have simply stolen my money.

very simply put, purchased a "refurbished" 27" television. took it out of the box and realized the casing has scratches, this didnt bother me, I've actually worked as a technician refurbishing computers, and have a firm understanding of what to expect. what was unnacceptable was the gash in the screen. i called immediatly to report the damage. i was told to "take pictures and email them to someone" I ignored this request and took the unit to my job to be shipped and demanded an "RA" number. unfortunatly after reading all the complaints i dont believe i will get the unit back in time to give as a gift for the holidays, i dont believe i will be doing business with them ever again, the "platinum" membership is a waste.

i ordered a tv on line from the company. the picture and the description was for a viewsonic 32" widescreen lcd hdtv part number 43232881. i was sent a video kit with camera. i called the company and was told no returns on online orders. i did not order this video kit which is actually cables to plug into your computer to stream online video (i assume from the box).

I ordered a product online. A little over an hour later I realized that I ordered the wrong model. I called them to cancel the order and they told me they would send an email to the warehouse but there was no guarantee the order could get cancelled. I asked them why they could not cancel it and they would not give me a direct answer. I told the guy to email me with the confirmation that it was cancelled and he answered vaguely and told me to call back later to check.

Three hours later I received an email telling me that the order was ready to be shipped and I called them again. Got the same run around, told me that the warehouse had not responded to them. I asked them for a phone number for the warehouse so I could call them and they refused to give it to me. I asked to speak to a manager and they kept telling me that the manager was busy on a call. I told them I would wait until they were off and finally they got me to another sales person who "claimed" he was a floor manager but not the manager of the person I spoke to earlier. I soon found out that he was not a manager either.

I purchased anti virus software that was advertised as FREE after the rebate of $40. When I received it I went online to print the rebate and get my money back and to my surprise NOW theyw ere selling the same item for $20 with a $20 rebate. I emailed them and got replies that had to relevence to the issue. I called them several times..one person I spoke to told me she would send me the rebate form for the $40...never did.

another told me that I could send it in for $20 rebate and acted like I was crazy! I asked to return the item and they ignored me. I bought an IPOD as well and it doesn't work. forget any service from this company. I will add that I did purchase several netbooks from them that were reconditioned and a very good price. they came directly from HP and several of my friends have as well. that product is excellent but I'm sure it has nothing to do with Ecost. they are a reseller and obviously do not care about how they lie in their advertising.

also the rebate conditions are almost impossible to meet if you read throught the terms. my complaint with them is FALSE ADVERTISING and NO SERVICE and being LIED to by the service reps. I lost the $40 for the software and the $60 for the ipod.

I like many others was lured into the platinum membership with adds that showed really great deals, only to find out that the hot items were always "sold out" and the so called deals are the same price or higher than any place else, all they did was scam 40 bucks out of me and like most internet sites it is a total waste of time for me as one individual to try to get any satisfaction other than venting here, fortunately most people will research better than we have first.

We bought two 27"tv's for 575.00 both have the same issue.They were christmas gifts for our kids.We thought we were getting a good deal but little did we know we bought 2 lemon's.I would sign up for a class action lawsuit.

I have brought this up Ecost by contacting them on the phone and on Facebook and they refuse to give a refund. I have spent $39.95 (and many others) to have the privilege joining this club to pay more for what they offer non members. This seems ripe for a refund or perhaps a class action lawsuit.

I place my order on 9-23-09, called to cancel order on 9-23-09, I was told they could not cancel order, they told me to refuse the item when it arrives I did that, and I have not received a refund. They could not cancel my order but it took them 3 weeks to ship it. ????

I refused the item Oct. 21 and I have not gotten a refund. I have called, send e-mails even wrote them a letter. AND NO RESPONSE. BUYERS BEWARE-- Ecost.com is a RIP OFF!!!!!!!!!!!!!!!!

We ordered an xbox 360 pro and when we got it in the mail, it did not work. They refused to take it back and exchange for one that did work, instead they wanted us to send it to the manufacturer to be repaired at our expense. They refused to honor a sale with a product that works. It is not like we had it for a few weeks, we had it out of the box long enough to plug it up to see if it did work or not. I have never seen a retailer who would not automatically replace a bad product from the beginning.

After receiving numerous emails with the "Hot Deals" from ecost. I signed up with the platinum account for $39 per year. I soon found that all the "hot deals" were always sold out before I had a chance to purchase anything. I tried to cancel the account and there is no way to do it on their site. I called within hours after opening the account and got a run around. They will automatically charge my credit card $39 unless I can find a way to cancel the account.

Ordered a 24" refurbished Samsung TV from eCost. The unit has deep scratches on all surfaces including the stand. The TV case is cracked as if it was dropped on the corner. I called customer service for a return authorization. They refused and said I must email a supervisor which I did. I have received no response from the supervisor after numberpus emails. Thus, according to their poilicy they will not allow unauthorized returns, but will not communicate to authorize the return.

On 06/19, I placed an order ** for Tissot Men's Titanium Multifunction Watch T65.7.588. The very next day, I received a voice mail asking to call eCost credit card processing department. Once I did, it was discovered that the order was already processed and sent to the warehouse. The order was in the "sent to warehouse" state until 06/29/2009. During that time, I called eCost several times to find out why the order was still not shipped and was being told every time that they are forwarding my request to their "resolution specialist".

Finally, on 06/29/2009, I requested order cancellation. About 2 hours later, I received an email notification that my order has been shipped with UPS tracking number **. Upon tracing the number, I discovered that the package with this number was sent out on 06/19/2009 from Hollywood, FL and was returned to them on 06/25/2009. My call to eCost received the usual forward to "resolution specialist". Thinking that I canceled the order anyway, I did not go any further until I discovered that my credit card was charged $409.98 on 07/02/2009.

Calling eCost, I received the reply that the refund will be issued 3 days after it was received back to the warehouse. When I said that it was received by the warehouse 5 days before the card was charged, I was told that, in that case, I will receive the refund in 5-10 business days. It is obvious to me, that I will not reach any resolution by dealing with eCost customer service as, sitting in India, not only they are unable to assist anyone, but, reading from the script, they are also unwilling to do anything else.

At this time, the only recourse I have is to file a charge dispute with my credit card company.

We are a small PC repair shop. We order parts from most online PC stores. We decided to try eCost and order a Samsung refurbished LCD monitor, a Logitech wireless keyboard/mouse/speaker set and other accessories like routers and Wireless N PCMCIA cards etc. The Logitech box had everything in it but nothing was in the plastic protection wrap (bubble wrap). The UPC were cut out of the box and when we opened it, we found dog hairs and human hairs all over and the plastic was all marred up on everything due to not being in the plastic protection.

All this was in the bottom of the box like somebody opened it and unwrapped it and then put it all back in there, meanwhile cutting out all the UPC off the box. The box looks like it has been in a basement of a smoker's home (all yellowed and worn). Now we go to the monitor which was purchased for a customer who actually prepaid for it. Same thing, not packaged correctly and the frame is all marred up and scratched and looks 10 years old. We turn it on and man, it's terrible - defective; broken lines all over the place, half the picture gone, turning on and off. Man, what a mess!

We then called eCost and we were informed that we must call Samsung to get a case number. Huh? So we called, Samsung is amazed of course. We talked them into it. We called eCost back and they told me it will be about a week and they will then send me the results of their findings. Huh? We have contacted our bank and will physically in person, file a complaint. The bank will take action to get the money back if need be. We then called again and asked for a manager to no avail of course. One of the most tragic online experiences ** has ever had. Buyer beware!

I spent 2 months being promised over and over again that I would get my money back on a cancelled order. Each time I was told that they needed to confirm that the order was actually cancelled and that they needed additional time to confirm that the products were back in their inventory. A distributor that can't track their own internal inventory?? I wouldn't get off the phone on the last call until I had the money returned to my pay pal account. This was after staying on hold for over 55 minutes while they made excuse after excuse that management was busy on other calls and couldn't take my call! I have filed a complaint with Pay-Pal as well. Bad..Bad business!

Kept getting the ecost.com emails about red-hot specials for Platinum members, so I signed up for the membership; however, the website wouldn't let me log into the Platinum membership area. And, I got charged twice for the membership; and, an order I placed was summarily canceled for no good reason. I called ecost.com to cancel my Platinum membership, but they refused to cancel it, although they did refund one of the two charges that they had posted to my credit card for the membership. Ecost.com is a ripoff of the first magnitude, and the various States Attorneys General should file lawsuits to stop Ecost.com's unethical and illegal activity.

I ordered a Samsung T240HD 24 1080p LCD HDTV which was shipped by eCost to me on their Web Order # E8577007. When received, the only contents was the monitor itself. No other accessories. Surprise! Missing were

User Manual,

VGA Cable,

DVI Cable,

Power Cable,

Audio Cable,

Support Disk,

Wireless Remote Control

When I contacted Customer Service at eCost, I was told to contact Samsung at 800-726-7864 and Samsung would send to me all of the above accessories at no cost.

On calling Samsung, Samsung said that they do not provide any accessories for refurbished monitors.

Furthermore, I find out that eCost only provides a sixty days warranty on this monitor. For approximately $35 more I could have purchased a NEW monitor with ALL accessories and a three years warranty from a reputable web reseller!

I strongly believe that eCost has not been straightforward and been fraudulent to get and keep the sale. They can not be reached as I am kept on perpetual hold when telphoning the Customer Service manager at the telephone number given to me by eCost's customer service person (1 hour, then I quit).

I have asked to stop payment to this fraudulent company, refund my money, and they can send a call tag to get their monitor returned to them.

Meanwhile I am complaining to the Chamber of Commerce and Better Business Bureau in Plano, TX (where eCost is located), and initiating a law-suit against them in Georgia.

eCost is truly a case of BUYER, BEWARE!!!

Wasted almost $300 on getting an incomplete and unusable product!

Subscription to the Platinum Club which promises low priced merchandise is a scam. I ordered the membership but found it is impossible to purchase these 'deals'.

Working with computers I created a script that would check the offers every five minutes. When I checked the log, the deal which I had missed (a Krupps coffee maker) was replaced by another deal I missed (Sony Laptop). The time between the log entries was 13 seconds (3:12:29pm and 3:12:42pm CDT).

The web site also showed that the deal on the laptop (the one I missed in that 13 second span) expired at 3:00:18pm.

I have left the log running, and anyone interested in prosecuting them for fraud can have all the logs. I doubt anyone has ever been able to order any of these items.

I have NEVER had a more MISERABLE and FRUSTRATING online shopping experience in the 12 years I have been shopping with internet retailers. On March 9, 2009 I ordered a Westinghouse 26 LCD TV from ECost.com. I THOUGHT it was an AMAZING deal so I also bought the Square Trade Extended Warranty as well. When I got the TV and went to set it up I disvovered that it had NO base with it for the TV to sit on. The screws for the base were in the bag with the remote control and the booklet, but NO BASE.

I immediately called the Customer Service number. It took several days, a few emails and 2 more phone calls but I received a base in the mail, FINALLY. I was thrilled, I took it out of the box and discovered it was the WRONG BASE and could NOT be used! Once again I called ECost.com and was once again told they would forward my complaint on to a resolution Specialist.

4 days later I get an email stating that I needed to return the ENTIRE TV and repurchase another one. WHAT THE HECK???? ALL I NEEDED was a BASE for my TV. Today was the LAST STRAW for me. I was placed on hold for 15 minutes and then I spoke with someone who CLAIMED to be a supervisor who talked to me like I was a criminal or something. She REFUSED to help me, and told me that I would have to do it THEIR way or NO WAY and I would be stuck with a TV that is balancing on my dresser without a base stand. I simply can NOT afford to pay for another TV and shipping and allow ECost.com to hold onto over $600 of my hard earned money while I wait to be refunded for the TV without the stand.

I have spoken to customer service reps on 5 seperate occassions and each time I was treated as if I had done something wrong. I have worked in Customer Service for many years and if I EVER talked to a customer the way I have been talked to I would have been fired immediately. Apparently they do NOT CARE about their customers OR the crappy products they are selling to consumers!!!! This has been a NIGHTMARE, and I intend to blog about this on EVERY, SINGLE consumer rip off and complaint site I can find. I am BEYOND IRATE at this point, and STILL almost a month WITHOUT A RESOLUTION!!!!!!!!!!

Part #: SMSC SCMX10C SLV REF, Apperaently they have an agreement with UOS (which is the only method they offer for shipment) and some how my order never made it to me. I called and called ecost and they told me to wait a couple more days, my last call was on Friday march 6th, I spoke with an CSA and a supervisor, they even contacted UPS, since they claimed they were the ones that messed up the order.

They informed me that i have 2 options, 1. order the item and pay for it again, wait until the other item return to their warehouse and they will refund me the money 10 days after that. 2. wait until the item came back to their warehouse and another 10 more days they will refund my money.

the problem is that the items they placed online are limited, specially for a certain price. after all this i have no camera and their is no garanty that i will get the item after i get my money back.

I dont have a product and they have my money for almost a month. on top of that I dont have the garanty of getting the camera

I ordered a laptop on January 20 and as soon as i received it i noticed the mousepad wanst working. Called ecost and was told i could get refunded but at that point i didnt want a refund i wanted an exchange. Looked up on the site and could not find anything i wanted in exchange so i called back and sai d go ahead give me the refund. Thats when i was told that they do not do refunds and that I could only exchange it for something of equal value or higher.

Emailed the better business bureau about the matter and they opened a case where Ecost's customer relations person (i'm guessing thats her title) named Linda P posted a message on the complaint for me to call her ASAP on monday february the 16th. I called her that monday and left 2 voicemails, called her the day after and left another voicemail. Did the same the day after that and left another voicemail. I have yet to hear anything from her or anyone at ecost to this point. I am trying to dispute the whole thing through my credit card company as we speak. Anyone has any suggestions?

Horrible, horrible, horrible!!! I ordered an internal hard drive for my computer. I paid the extra money to have it shipped 2 day mail. I needed the part by Tues. b/c my son does his high school online and couldn't fall behind which is why I paid for the 2 day shipping!!! Order was placed on Friday and now it is Wed. and still not hard drive. I've made multiple calls, sent multiple emails to cancel the order and they wont b/c it is transit! Their site shows it is still sitting in the stupid warehouse! They say I'll get it Thurs (tomorrow), but I highly doubt it!

Go to your local Best Buy or OfficeDepot, whatever. You might pay a few dollars more, but at least you'll have your part without paying for shipping THAT DOESN'T WORK!!!!

Stay away from these bozos! Don't learn your lesson the hard way like I did! Again, the money you think you will save will be lost in how long it takes to get your stuff.

p.s. After further investigation, I see that what others ordered didn't work or was the wrong thing! Now I'm scared to death if I do get my hard drive it will be the wrong one or won't work at all!!!!

My son cannot do his school work and is now falling behind!

I'm mad as hell!

I purchased about 6 items from ecost.com on 01/16/2009. ecost processed my order and 2 days later, I got an email from ecost saying they have shipped my order but have canceled 2 items from the list of items (including the kodak camera that I have a complaint about) as that item is not in stock. i called ecost customer service and pointed them to their website which still said that the item was in stock and asked about why is there a discrepancy. the customer representative did not tell me any reason why but pointed me to their terms and conditions page which talked about the pricing policy in case of the actual price variation than listed. The privacy policy did not talk any thing about the item being displayed on their website as in stock and ecost cancelling the order.

I called the customer serivice again the next day and the customer representative acknowledged that the item was available and that they could ship it to me. He processed my order. When I received the items (including the Kodak caemra), the camera was not the brand new caemra but was a factory re-conditioned one which was not as advertised on their website. I called the customer representative again and told her this story and she gave me an email id to contact and said this email id belonged to the resolution specialits and that this would be taken care of. I wrote back to the email id that was provided to me.

I called the customer service again and they said they are still working on the case. A day Later, i received an email from ecost stating that I will be provided with the shipping lable and that I can send the item back but never did they mention anything about sending me the correct item. So I called the customer service again and the represnetative told me that she can place another oder for the same price as before with no shipping charge and that once they receive the item I will send back, they will take the charges off from my credit card. then she put me on hold to ensure that they can ship the item, but when she came back she told me that they cannot gurantee that the new item shipped will be a brand new camera and it could be the factory reconditioned one.

Upon listening to this, I asked her not to go any further and expressed my regret for shopping with ecost at the first place. I specifically asked her not to process the new order. Few minutes later I got an email from ecost saying that they are ready to ship the new order and they charged my credit card with the current price of the camera as displayed on their website with shipping charges. All the customer representatives were extremely impolite and were not at all ready to understand the situation and help me

I bought this camera so I can gift it. Now I cannot gift this camera. There was a lot of mental trauma involved and my security is threatned as they charged my credit card with the amount for the last transaction without my concent. This is identity theft according to me

I received an Email from eCost for free shipping and placed order number E8408412. I placed the order for a few items and noticed the order had included Platinum Club Premium Membership for $39.95. I did not want this service nor did I want to order it. I contacted customer service on November 30, 2008 by email and they replied that they could not refund the cost of that membership. I again contacted them by telephone on December 6, 2008 and requested a refund they told me they could cancel my membership but not refund the cost. The cost of shipping was a lot less than membership and they did not give the consumer the choice to receive this. They are deceiving the customer online.

Receive emails about special deals that are enver available. Was not given the choice to pay shipping or pay for the club membership and it was not described in the original email, probalby mouse print, that my bi-focals will not work on.

Ordered a holiday gift on 12/22/08 but still have not received it. It's now 1/6/09 at 4:45pm est and still no delivery! I called ECost & they said I had to fax something to them stating I didn't receive the item. If they look at the tracking number they could tell that it was not delivered! Last month was the same thing, it took almost 15 days to deliver a bluetooth! Hmmm...big package huh? When I order from Amazon, it's at my door in 2-3 days and it's usually free shipping with them!

I'm being billed for somthing that I never received! The mail-in rebate expires on 1/10/09 for the item & I still haven't even received the item to send in the rebate, they want the top of the box! Hence, lost the rebate too!

I also visited the physical address listed on their website, at 118 Brea Canyon Road, City of Industry, CA 91789, and the actual company there said they had never heard of eCost.com. Hey, considering the number of complaints I have found out about eCost.com (Hindsight is 20/20!), all of the same nature, maybe PayPal and eCost.com are in cahoots. I have also filed a complaint with the Postal Inspector and with the Federal Trade Commission, and all I want is a REFUND!

I don't have money or time to waste on fraud.

My laptop was supposed to come with a recovery disk and I called ecost about it and they said I would have to contact dell so I did and they told me I needed the previous owners name or address and they would be happy to assist me in this matter so I called ecost back and told them I wanted a refund because there were two keys not working on my laptop in which I ordered from them if they ok a return that they would charge me a 20% restocking fee and the online warranty and return policy does not show up on the page until after you have made your purchase this is very deceptive trading and needs to be put to a stop.

I am in the process of trying to get them to work with me on this matter, this was almost 400.00 that I could have put on something else instead of giving it away to ecost for a piece of junk.

I ordered a product for 2nd day delivery and it was sent ground. I ordered 2nd day beacause I was leaving that address in 4 days. They delivered after 7 days and would not redeliver or offer refund. The customer service was friendly on the phone but offered no assistants.

I am constantly bombarded with eCOST's sale email's because I purchased something from them in 2004. They have something called Countdown bargains which are only available for limited amounts of time (supposedly.) They also have a Platinum Countdown membership that you can join for $39.99 which only gives members access to the great deals, like Dell laptops for $99 or Nintendo Wii Consoles for $99. I have tried in the past to take advantage of some of their regular bargains upon immediately receiving of their email, only to find the item not available at that price any more. It is, however, available at a much higher price.

There is no way of me logging into their site than AS SOON AS I receive their email, so I have to assume that this is bait and switch. Today I thought that I'd try the Platinum Plan to see if it really works. I paid the $39.99 on my credit card last night and immediately had sign-in problems today. After 2 phone calls, we got that straightened out, right up to the hour the 2 items that I was watching for might come up for red hot prices. I watched and refreshed my computer every 30 seconds.

Other items that WEREN'T EVER listed became unavailable! I never even had a chance to buy them before they were gone! The $99 Dell laptap, GONE, also a $99 Dyson vacuum, both offered on the same email as the 2 items that I wanted to purchase. I didn't even have an option to TRY to buy them at the sale price! Of course I called and was told that maybe my computer was too slow (cable hook-up) and the guy who I spoke with earlier refused to pick up his phone or call me back after 3 messages. I requested a refund for my $39.99, but... we'll see. ECOST.com is a ripoff of the biggest kind!

I don't know if I will be refunded my $39.99 Platinum Countdown membership fee. But this company has no proof if they EVER sell these items at those prices. I doubt they do. They need to be stopped!

I PAID FOR PRIORITY OVERNIGHT FREIGHT BUT THE ITEM WAS SHIPPED ECONOMY 2DAY. THE WEB PAGE ADVERTISED 6 PER CARTON, I RECEIVED A SINGLE FOR THAT PRICE

MY COPIER WAS DOWN FOR AN ADDITIONAL 4 DAYS.

The website the day I purchased this item the cost was $58.30, however when i got the 2nd confirmation the price went to $59.00 they say it was always the higher price. As you can see I spent $9.50 for shipping. This is a small package and should not take 15 days to ship for this amount of money. When the sales representative was selling me the item they told me not to up grade the shipping because $9.50 will get it to me in 3-5 days. Now when I called they told me I should have looked on the site that tere is fine print on some page that I still have not found.

I have asked for a refund and been given the run around. I have spent a long time on hold just to get to a manager and still got the run around. I am calling from work and got in trouble for the call. My bank account has already been charged and the money has been transfered to eCost.com

My order seemed to be just fine. In fact, I sent an email stating this and one other small or minor problem: A missing monitor cable which turned out to be $50 at the local computer store. I never heard back after my first email. I even called their company, and the Representative (Joey) said we will contact you. What kind of service is that? I never did get a call back. I am not waiting for eCOST.com's call back before I can enjoy my new monitor. On top of this all, after I bought the monitor cable so I can use my computer, I find out the wireless keyboard, mouse and speaker combination is missing the connector for ps2/usb. This is a problem because only the mouse works! Now I have two problems with my original order. This will be the first and last time I buy from their website.

Will have to buy a monitor cable and a USB/PS2 adapter online or at local store. I endure the cost of paying for gasoline plus taxes--or shipping if bought online. I will spend an additional $100 to get all my equipment running. eCOST.com--what a joke!

I am out $193. I think businesses should have to let you know their policies at the time of purchase.

I had joined the eCOST.com Platinum Club Membership in July 2006 for a year. On July 25, 2007, I received an email notifying my renewal for next year. I immediately called the customer service to cancel the membership renewal on the same day. Though the customer representative had honored my cancel request, my credit card was still charged $39.95 on July 27, 2007.

I called again yesterday (Aug.2, 2007)to confirm my cancellation and to make sure that the company would credit back the charge. I was then told by another customer representative that they would not credit back the charge. I have gone back to their website (www.ecost.com) to check the Platinum Club Membership rule and I could not find any policy regarding renewal and refund. That is, the renewal is automatic and that refund will not be honored.

134.81 plus postage and multiple hours.

I'm out $30!

Loss of time and loss of $100.00 rebate.

ecost.com has some unique rebatable items that are difficult or impossible to receive.

Many of their items require the rebate to be sent either 10 days or 14 days from the invoice receipt - meaning if you place an order at night on 12/13/04 and it is sent UPS or whatever (requiring a 7-10 day delivery time) by the time you get the items you have VERY little (if any) TIME TO SEND IN THE REBATE.

Also each shipment although qualifying for free shipping is charged a $6.95 handling fee.

The

rebate offers I received each required the ORIGINAL invoice - assuring that only 1 rebate per order (and handling fee) could be redeemeed.

ecost personnel NEVER call you back and you are put on hold for inordinate amounts of time. (Hire more people ecost idiots!).

The rebate items are the items ecost makes out on to cover the cost of their rebatable deals.

Basically we have rebatable items that are extremely hard to redeem in order to cpver their discounted costs on other items.

A 19 Gem LCD monitor (supposedly new) APPEARED TO BE AN OPEN CARTON (NOT factory sealed) and looked to appear NOT factory packed.

BE CAUTIOUS of this rip-off outfit.