Complain about a product or service

ecig.com

Jacquie of Sacramento CA writes (9/19/01):
I had ordered $63.76 worth of cigarettes which is 4 cartons. I ordered them on the 2nd of Sept. and had not received them by the 14th. I tried calling them and just got a recording telling me to leave my name and number, they would contact me. Sent them several e-mails and they returned those telling me my order had been delivered.

I have yet to receive a call or anything concerning my order. I never received anything from them and I just want to find out why and talk to them on the phone. They don't have a number in which to reach a person to talk to live.

By me not getting this order I am out $63.76 and don't know if the order was stolen or lost.

We received this response from ecig:

To whom it may concern,

Below is our email response to the customer and our vendor. We have been in contact with this customer and her order was delivered by United States Postal Service.

Thank you,

Michele - Customer Service Representative

ECIG.COM (http://www.ecig.com)

Michele,
I do not know what to do now. Do you guys want to pay to have this merchandise re-shipped? It wasn't insured because it was under $300, and there was no signature required because it wasn't over $100, but we still have confirmation that it was delivered. I asked Don what we should do and he said if you weren't willing to have the re-ship come out of your commission, then have the customer challenge the charge with her credit card company. Matt

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