e-cig.com

I had a bad experience with this company. Everything they sent me didn't work properly. They wouldn't charge and they sent me three. Still not working. I asked for refund for the VIP membership and was told no refunds. Also, they would stop free stuff, cancel membership, and not refund. Buyer, beware! Choose Chantix, it really works and you really quit.

I ordered e-liquid, the 50ml size. I wanted 0 mg nicotine and low 6 mg, hoping to eventually do without nicotine. When ordering they asked me how I want it labeled, code or logo. Both have the nicotine levels and expiration dates on them. I ordered two 50ml bottles each, so a total of four bottles. But what I received were four bottles of something labeled general, that was all there was. I have no idea which is which.

I chatted with the website and they told me if they labeled the product it would be held up in customs. They said I could taste it and tell which had the nicotine (I don't think so!). This made me wonder if something wasn't right. I called customs and explained the situation and lo and behold, nicotine is not regulated. So it appears China is putting the whammy on the good ole USofA again. I let e-cig.com know I would not order from them again and would not recommend anyone to use their product.

I ordered e-cig all in one. After 4 days, one of the tips wouldn't charge and would flash. The atomizer started smoking by itself. I contacted e-cig online chat. I was told what to try. I also realized that the AC charger was missing from original order. They told me that they would credit me $15.00 and I could re-order tip. I told them no. I wasn't going to pay shipping on a defective and missing item. I sent back the defective tip. The only one that I can talk to is Vanni. That person only gave me the runaround about re ordering. I contacted someone else during day. They gave me the "supervisor's" e-mail. Well, it has been 4 days and 2 request. I still haven't heard from them. Do not order from this company. They do not stand by their product

Ordered an eGo starter kit and the kit arrived after over a week. Then the first atomizer fried during the first tank of eLliquid. The second atomizer failed after 2 weeks of use. The company will not pay any shipping and insists on me sending the item to them and letting them look at it before sending me one back. It will be 3 weeks without the use of the item which I am trying to use to quit smoking. This is terrible customer service. My girlfriend purchased a kit from smoketip.com and had a defective battery which they immediately sent her a new battery postage paid and she sent the old one back in the same packaging.

I saw an ad to sample e cigarette for $4.95. I sent the money and received the product. Then to my amazement, my checking account was charged $109.90 by ecig saying thank you for your order. I called and was told that I had 14 days and if I did not return the item, I had to pay.

I was in shock! I have noticed that other e cigarette companies are offering similar offers. In yesterday's Sunday Parade magazine, there is one that gives 30 days trial. The ad does not mention what happens after the 30 days at all.

I am a senior citizen. The $109.90 was my money for grocery shopping and food. I am on a fixed income. This is a tremendous hardship. I have been feeling ill ever since this happened. It is so upsetting for my nerves!

I went in to see if they had filters for my fifty one E Cig, ( for stopping smoking). They did not so I spoke to a girl about the various e-cigs they had in their store. I asked a few questions about how long have they had the product in and would they have the packages of filters for me to keep buying. Otherwise, it is a waste of money to buy that brand of e-cig (and out of work and on crutches from a surgery I for sure do not have the extra money). The cashier told me they had carried this e-cig for about a year, sold a few and they would have the filters for someone to buy for awhile. So I bought the e-cig that charged on my computer. I got home it did not even light up to red or anything like it was charging.

After a couple of hours, I called the store and asked if these e-cigs were suppose to light up while charging. She did not know and so I told her I would be down for an exchange or refund. She told me they do not do exchanges or refunds. I was appalled and shocked. I had bought this product only a couple of hours ago. I asked who I needed to talk to. She said to call back the next day. I did and I was told to come back and they would exchange it this time. (Well they better or put a garbage can this side of their counter with big sign and ask people to throw money in it when they walk in). I got the second e-cig and it did not charge at all. I called them again they said they would have to talk to the owner or manager.

And they do not do exchanges or refunds. My caregiver went down for me after I was told okay. They checked one out. It seems to charge come get it. This one finally charged but it only worked for about 9-10 days maybe. So I called them again and told them we need to fix this problem so I had a product that actually worked for awhile. It was on a weekend and I was told by one of the girls, the owner did not like to be bothered on weekends. We would have to wait until Monday so I politely agreed to this. She took my name and number again and I was told they would call me Monday and let me know how the owner was going to address these issues.

No one called so I called them Monday late afternoon and I was told they needed to get back with me the next day. Tuesday, I just drove down there to take care of the problem with my caregiver. The cashier was polite but she did not know a lot of information about their products to help me with resolving my issues. For sure if the first e-cig I bought had that many issues I needed to do a different product. I really did not want to deal with this store anymore after the first couple of occurrences but I do not have money to throw away either. The cashier was emotional about the fact the owner did not do meetings with them on new products or products in general so they knew what to tell the consumers.

Then I was told the owner would be down shortly. I saw an Indian man walked and talked to her quietly, looked at me then walked out and drove off. I asked if this was her owner and she said yes. I asked "Um, what? Why didn't he speak with me then?" She was upset and said the manager would be there shortly to talk with me. The manager came in. Gabriela, she seemed nice but acted like they were doing me a favor and giving me the extra box of 0 nic filters to go with the free smoke kit. The filters were $20 and the new smoke free kit was $40. I finally decided to purchase, as they said it had been around for awhile and that the smoke free had great customer service if problems occurred. I spend a hour and half in there store trying to get things resolved, on crutches.

When I got home I realized they had not done me any favors at all that I paid for everything I had at this point. So they come off like they are trying to make up for some of their customer service and terrible products but that was a scam. Now the smoke free kit is not working after a few days but we will see what happens with their customer service which is separate from this store. Thank goodness. I know Gabriela (the manager told me many others had spoke of turning this owner in for occurrences like this). Never in my life have I heard of buying a product and being told I need to throw my money away if it doesn't work from the get go.

Ordered two 30ml bottles on their buy one get one free offer. Also, I ordered empty 30 ml bottles to refill. They sent entirely wrong order--wrong flavor and nicotine levels. It's useless. And they did not ship any of my 30 ml refill bottles. I sent several emails and also several on-line chats with Chelsea, and every indication was we don't believe you. Reason: because their shipping department says they feel they sent the right stuff. They asked me to take photos and I did. I showed the flavors they sent, showed the nicotine levels they sent, and showed they sent 8 ml bottles not the 30 ml bottles of liquid I paid for.

They still kept dancing around about it and kept asking me to recheck again, all the time ending the conversation with, "Well, our shipping department feels they sent the right items." What they feel they sent and what they actually shipped is two different things. But guess what, they're not going to do anything about it. Another company will get my business. All E-Cig.com had to do was rectify the order accurately. I would have shipped the other wrong items back to them. They choose not to. Buyer, beware.

Everything worked for less than 3 months then broke. I contacted customer care. They said I can ship it back and they'll fix it or send new one. I just received package back without the new box I originally sent it in. Plus they didn't send back the second atomizer I had purchased. Sent back the one in kit and the new one they both didn't work as well as the batteries burnt out. Insult to injury they sent back all broken parts nothing works. Their customer service is rarely ever online. Today I can't even access the site.

Besides that I had joined their affiliate program which is a joke I sold a package over $100 they only gave me a $4.00 credit.

On January 28, 2009, I sent you a complaint on E-Cig. I had paid for an order that hadnt been sent. They finally did send me some of the order but not all. I have been emailing them continuously since. Once, I was able to find the online support open, as it usually is offline. I chatted with a Jack and he agreed to send me a package if I bought a package. I agreed as it was a loss but still I felt I would get some back.

So I paid for a package and only received one. I immediately sent requests and didnt get any help. I have received responses but they only say they sent the whole order. But as I had three orders, I dont know what order they refer to as they dont say. I have sent a request as recently as April 5, 2009 with copies of emails including the chat I had. What to do? As they sent me a partial order, some items are worthless without the other item I paid for.

And as they charged me for two deliveries and only sent one on that order number, together with the items I cant use and the items I didnt receive, I am out of $88.75.

on jan 14, i ordered 163.50 worth of sttuff, and shipping. not rec'd. sent email within 7 days--no response. called a nevada phone number--no answer. website says no shipping from jan. 22nd to feb 5. for china new year. i dont know if i have an order or not coming.