eBay

Back in prehistoric times, bosses worried that workers were using the office Internet connection to look at pornography. After that it was Amazon.com. Now it's eBay and the other auction sites.

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Walk through any office around 8:30 a.m. and everyone's logged on and ready for another day. Only thing is, instead of reading the CEO's latest rantings, they're buying antique waffle irons on eBay and selling some left-over parts from that old Studebaker out in the back yard.

The whole thing works more or less on the honor system, which is pretty much how speed limits work. Our suspicion has been that if you held up a radar gun, you'd find a lot of people speeding -- and a lot of others (or maybe the same ones) not coming through with the merch.

Here are a few of the more recent complaints we've received:

Mieczyslaw of Danbury CT (09/19/08)
His send me broken computer as a new produkt on the Ebay. After i return the item his never refund my money for over 10 month.

Dominic of N-D-D-L-Paix, OTHER September 17, 2008

Dominic of N-D-D-L-Paix OTHER (09/17/08)
eBay restricted my account. I did everything they wanted to get it back. They still don't want to give it back to me. I am trying to contact them but it seems that the is no way you can get a customer's support from them. Now it's been more than a week since I'm trying to contact them. They don't want to help me. They don't even want to respond to me.

-Financial lost -Frustration / anger

Bethany of Oakland, CA September 11, 2008

Bethany of Oakland CA (09/11/08)
A buyer clicked the Buy It Now button on 5 of our items, then told us she would only pay for 4 of them but expected all 5 of them to be shipped. Of course we said no, so she told us she wouldn't pay for any of the items. We filed the Unpaid Item Disputes, to which she responded only to say she wasn't going to pay. She received 5 Unpaid Item Strikes and left us negative feedback.

We appealed to eBay over the negative feedback since the fault was all the buyer's and she hadn't truly participated in the Unpaid Item Dispute. eBay's response: her Unpaid Item Strikes have been repealed. No mention about the abuse of the feedback system. We have asked several times why the Strikes were repealed, given that she didn't pay and had no good reason not to pay. eBay insists they can't tell us, since member accounts are private. Nor will they tell us why eBay made this decision in direct violation of their stated rules in both the User Agreement and Unpaid Items Policy. They also continue to drag their feet on responding to the inappropriate feedback situation.

It's bad enough we can't trust buyers to honor their commitments. If we can't trust eBay to enforce their own rules, there's no point in staying with eBay.

Guy of Las Vegas, NV September 3, 2008

Guy of Las Vegas NV (09/03/08)
My ability to purchase anything has been declined because you keep saying that i'm giving you the wrong password. I have always used the same password yet you insist that I'm giving you the wrong one.

Ernie of Costa Mesa, CA August 30, 2008

Ernie of Costa Mesa CA (08/30/08)
Ebay suspended my account for association with another account - no relation. I have no say in the matter! Now they require a copy of my driver's license, bank statement and SS# to reinstate my account! Are they kidding? Who's in charge of that company? I've read many horror stories about them victimizing sellers but this outrageous! Where's the class action lawsuit - sign me up.

Kelly of Moclips, WA August 24, 2008

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