eBay - Merchandise Not Received

I bought a laser machine from Ebay in July 2011 for $22195.00. However, the seller never sent me the laser, he told me that the owner of the laser was on vacation. After much insisting, he told me that the owner had sold the laser to someone else and that he doesn't have the laser. He won't pay me refund either. What shall I do?

I ordered an item; a 2001 Chevrolet Venture Fuel Pump (Item # E3372M, 200564444254) through eBay on May 2011, for a total amount of $99.00 which I never received a pump neither a reimbursement. I contacted eBay in various occasion, however, I was informed that I need to get in contact with the company. In this case, Evalero1. I wrote to Evalero1 and they did not send the fuel pump or reimburse my money.

I never received the item. I contacted the seller. The seller admitted that the item was never shipped to me. But the seller couldn't refund my money. eBay closed the case and didn't refund the money. I lost the money for the item and I do not have the item.

For the last year or more, I had been buying Walmart gift cards on eBay. I purchase prices varied from $10 up to $2000 or more; although the average purchase was about $460 for a $500 gift card. I had to file "item not received" claims on a high percentage of these because the sellers turned out to be scammers who never shipped anything and never responded to messages I sent.

A couple of weeks ago, I received an email from eBay's Trust and Safety department telling me that my account was at risk of having eBay buyer protection removed because of a high volume of cases filed against sellers. I immediately called eBay and was eventually transferred to the Trust and Safety department. I spoke with a representative who reviewed my account and was very apologetic that I had been put through this. She said that she noted on my account that my cases were legitimate and decisions have always been 100% in my favor. She also said that she sent an email to the resolution center and that our call was being recorded. She reassured me that my account would never be restricted; I could continue buying gift cards and that if anything did happen, I could just call in and they'd get it straightened out.

About a week later, I received an email from eBay telling me that I was no longer covered by buyer protection. I have called eBay twice since then and representatives from both the Trust and Safety department and resolution center keep telling me that my purchases are no longer covered, even though one of their own told me that I could keep buying and be covered. I could live with that but for the fact that I have almost $3000 in gift card purchases outstanding, some of which I need to file on and time is running out, but they won't let me.

I calmly told them that this is a breach of contract and fraud. They are willing to let scammers get away with defrauding buyers like me who spend thousands on eBay every year. I have been a member in good standing for over 11 years. I am in the PayPal Top Customer program, too.

The bottom line is that, I just want my purchases I made before they removed buyer protection to be covered. I'm done with buying on eBay after this. I'd never shop there without buyer protection.

I don't know whether I should contact the BBB, the State Attorney General of California (and possibly the SAG of Utah, since that's where the departments in question are located), the San Jose Police Department, a lawyer, etc.

On July 17th, I purchased some parts from Pershing Automotive on eBay, LH Cab Corner part #390307336582 and RH Cab Corner part #390307336164, for $68.82 and paid with a Visa credit card which they immediately billed. I was told that the parts were in stock and would be shipped in a couple of days. I called on July 28th to see where my parts were and was told that they would call me back. They didn't, and I called on July 29th and was told they were shipping them that day, July 29th. On August 4th, I emailed and their response was that I needed to call and I did once again, and I was told that someone would call me back, which didn't happen. On August 5th, I called them back and was told they didn't have the parts but they might have them in a few days. I asked the girl to cancel my order and reimburse my credit card, and she said she would and it could take 4 days to show on my account.

On August 17th, (12 days later) after seeing that my account was not being reimbursed, I called to find out where my refund was. I was told someone would call me back, which didn't happen. I called back on the 18th and talked to a girl named Jessica. She told me she had tried to call me the day before, but she did not. I only have a cell phone and it is attached to my hip. The phone never rang that day and there were no voicemails from anyone. She told me that I had to drop my complaint on eBay before she would refund my money. I told her I wasn't dropping the complaint until I was reimbursed. She said, "Okay" and told me that my card would be reimbursed and it would show up within 4 days.

I called again on August 24th because my account hadn't been reimbursed and asked for Jessica but she wouldn't answer her phone, and I was told she would call me back, which she didn't. I called on August 25th and asked for Jessica and was told she wasn't available. I called right back and used a different name and she took my call. When I asked her where my money was she said I wasn't getting a refund until I dropped my complaint on eBay. I once again told her I was dropping nothing until I was reimbursed. Then I said to her that she had outright lied to me and she said, yes she had.

During that proceeding week, I had accidentally closed the complaint on eBay. She said that she looked and it was closed so she would refund my card. Once again she lied and my credit card to this date (9-3-2011, 7 weeks) has not been reimbursed.

I purchased an item on July 5 and paid immediately using Paypal. Being in Canada, we are used to packages taking as much as a month to arrive, even from the U.S.

The seller sent me a message on July 25th asking for feedback. I checked the tracking number and it just said that seller advised they were going to ship, but no shipment was recorded. I sent an email back to seller on August 12th advising that the package had not arrived. Seller responded on August 14th saying that they would have to go to post office to follow up. I have heard nothing since then. I did not know about the 45-day deadline to open a file, and the 45 days was up on August 15. I now feel that the seller manipulated me to go beyond the 45 days so he is off unscathed and it would seem like he has not stolen $110 from me. I also noted that there are 4 other complaints have been lodged against this seller in the past week so, it's just like he decided to fold up shop and stopped shipping. That's downright theft!

The seller was paid $727 - but we never received the item! He is no longer an Ebay registered user. The $727 is lost. That was money needed at Christmas and to make credit card payment - which is now late.

I never received the item. eBay tells me I purchased the item outside of eBay and they are not responsible for my loss. They say that someone stole Edward T's account. They knew about it and took care of him, but not any of the buyers. I want my money back. I don't care what they say. I bought the item thru eBay and Square Trade. This is just another way they get out of holding their end of the deal. They only protect the seller, not the buyer.

I found out what the problem was. Ebay refuses to give law enforcement contact information about Ebayers even if they commit a crime. The FBI may be able to get the information but the Pekin PD could not. This means I am out the money. How many others are there like me? Ebay tells me, too bad -- you should have bought our insurance. What? So they are harboring crooks and unless you pay more money you will be taken and that is a shame. This Ebayer continues to operate and Ebay refuses to suspend his Powerseller account.

My son was devastated. This was his first summer job work experience and he was very proud that he did not spend his paychecks and diligently saved for this first big purchase. The seller had great ratings and credibility according to Ebay. My son was going to use this for his college classes. $700.00 is a lot of money to lose; especially for a teenager. I would like to show him the consumer does have some rights and recourse and that we should fight for what is right and punish those that are corrupt and do wrong!

Rene was selling a package of 8 books on ebay. I won the auction. She contacted me by email told to send her a postal money order for the agreed amount plus postage. I did as told and informed her when I sent the money order. This was on Sept. 27. I have not heard from her since.

I purchased a French Horn from a seller on Ebay and never received it. Purchase price was $1,100. This seller claimed that he had moved and not to use the address on Ebay to send payment to. Now Ebay claims that they have no responsibility for my loss. I did purchase from this seller before and everything went fine. I'm out $1100.00 and Ebay claims no responsibility for it.

Well, I was upset. It has been excuse after excuse -- she tells me she has 30 days to ship. I filed a complaint with ebay, they contacted her and she tells them that she doesn't want to use the Square Trade and ebay closes the case. Now I am out $211. I paid for something I can not seem to get.

Purchased a computer video card, paid $113.00 through PayPal. Seller disappeared, PayPal giving crook too much time to run, before they do anything, eBay refuses to do anything till 30 days passes. Money out of my disability check. PayPal may come through and get my money back, but am very upset they wait and give the extra time to a crook. By 4-98-04 if the Seller does not resolve issue, PayPal will 'try' to get my money back.

Ebay and Paypal protection services are a scam and the goverment and better business services should force them to stop their claims.

I was the Highest Bidder on. Sent money through paypal, $325.00 using a visa that my grandmother gave me permission to use. I never recieved the pentium III processor and never got a reply from the seller.

The processor was supposed to be a christmas gift for me, financed by my grandmother. I feel like an idiot because my family is asking if I have recieved the processor and I keep telling them it hasn't arrived. I really don't want to tell them because I want to avoid the "I told you so" attitude from them, I'm sorry that I ever trusted Ebay.

Purchased an item Ebay. The seller turned to be a scam artist. Sent check for $1551, certified mail. Recipient got the check on March 31, cleared Bank America National T/S on March 3 with two endorsed signatures.

Did Chase write a certified check for $1,551 to a total stranger? No, Antonio did, so how does he think Chase is at fault? Antonio is basically out of luck through his own negligence.

On Feb. 10, 2001 payment was made of $274.50 to cover the cost of a printer, a USB cable and shipping. Mr. Shekmar (the seller, in Wilkes-Bare, PA) acknowledge that he received the money and would ship the items on Monday the 12 of Feb. On the 16th he said he was called away and would ship on the 17th. On the 23rd he said he would be back on March 1st and would ship. On March 2nd I asked for a refund.

I went through the process of filing a fraud claim via ebay and was informed that I had to wait 30 days before filing an insurance claim. On the 29 day ebay informed me that since I hadn't filed the insurance claim within 30 days I was not intitled to any insurance and they were closing the case. It stated in a few places on ebay that I had up to 90 days to file for an insurance claim. It seems that I not only got ripped off by Mr. Shekmer but also Ebay. I might also add that Mr.Shekmer has gotten three more negative feedbacks on ebay making it a total of 5.