eBay

The seller, ashnnate, listed a used 20 GB 4th generation iPod. In the listing, seller claimed device was working flawlessly. After winning the auction, device arrived and would not function. After communication with the seller, ashnnate, the only thing the seller would do is reiterate that it once worked. I asked what he might be willing to do, including return, refund, partial refund, etc., but his only response was that I "do the right thing" and keep it and have Apple repair it.

I have submitted a claim to eBay and am awaiting resolution, as the seller, ashnnate, persists in his unwillingness to meet even the simplest seller obligation and I am now convinced that his listing was fraudulent. I do not seek legal recourse, as the cost of the item was only $43. Negative feedback was left and I urge all eBay buyers who encounter a listing from this seller, ashnnate, to look elsewhere for a legitimate and satisfying transaction on eBay.

I sold a refurbished HTC Evo on eBay. The buyer wanted their money back because the battery would not hold a charge. I got the request the last day they could get their refund. When I saw the refund request, the buyer said that they could not contact me. This was proven by eBay to be a lie. I went to Paypal and refunded the amount the next day. All I got was a thank you response letter from eBay about my speedy response. No information about the buyer returning my phone. I was expecting to re-list the phone to pay for fees and try to make something out of the phone. The buyer will not respond to my eBay "contact buyer" messages and the buyer's Yahoo email had been canceled. EBay customer support told me I should have refunded the phone till I received the phone. I believe that Paypal should give my refund back! It's time to quit eBay and Paypal.

We purchased an $800 chocolate fountain from Chefice through eBay using PayPal. When we received the fountain several days after it was promised, it was poorly packaged (it was in pieces with a few pieces of broken styrofoam around it in its carrying case, which had merely been taped around the edges and labeled), dented, and when we tried it out, it didn't work. We contacted the seller through eBay and he agreed to refund our money when he received the item. We shipped it back (at our expense of $47, packaged just as we had received it), but did not receive our refund. When we filed a dispute with eBay, they stated that the seller reported that the item was damaged in the return shipping and that we would not receive a refund. Not only are we out the $800 for the fountain and $47 shipping, but since this was for a catering event, we had to pay over $500 more to rent a fountain. This is nothing but outright fraud! What appears to have happened is that the seller planned to collect the money from shipping insurance; however, we didn't spend the extra money to insure an already broken product. I'll never do business with eBay again. Apparently, their buyer protection is nothing more than false advertising!

The honorable transaction was deceptive. I ordered a SAAB Stone Chip Paint paint from an eBay seller (item no.: **) on 03/25/12. I was given the wrong paint so emails were sent back and forth to correct the situation. The individual gave multiple excuses and insisted that he was sending the correct paint. But he was actually sending bogus email responses to allow for the 45-day complaint expiration to run out; hence, not honoring his word, saving himself from sending me the correct paint, and blocking me from leaving a bad negative feedback on his seller score.

I started as a buyer. Last year, I thought to try selling. I live in the country and people found out and they wanted me to buy and sell for them. One of my sellers had bought a buffalo rug and changed his mind and decided to sell. I listed and gave a good picture of it. The ad stated "buffalo rug, hide crafts". Description: Good buffalo hide 5' x 41/2', has some holes, few stiff spots, great for whatever. No Reserve. $175.00 plus shipping $20.00. One bid came in, but they lived in France. I have never shipped out of the country, and told the buyer I could not ship because shipping would be more than $20.00. Buyer said he would pay for shipping. I talked to the seller, he said okay.

The postal clerk helped me wrap it to ship to France. This rug was sold on 3/26/12 and shipped on 3/28/12. On 5/4/12, I received an e-mail from eBay buyer wanted a full refund of $239.00. I explained that the buyer asked no questions and the ad was correct. Buyer stated it had holes, stiff spots, was not tanned and had an odor. Postal clerk who helped me wrap it knows there was no odor, other than the regular smell of a hide. I am waiting to see what is going to happen. My buyers and sellers, and I are waiting and may decide to stop our eBay account. What else can I do?

Sellers who do not have items but rely on a third party structure - There are more and more "sellers" that do not have items being sold. The items listed come from a third party being ordered through Amazon.com and other.coms. I've had this happen twice recently and another a year or so. I do research for price and these type "sellers" use a mix of wrong pictures, oops, not in stock on low bids, price games, shipping games, etc. The third party is a pyramid scam selling a dream. Not all of the participants are so crafty. I work with a couple of guys "going to retire" if they can get their business booming. They're looking for people to teach the business. I'm not kidding, I think they've played out though. I'm a big fan of eBay. I don't want to deal with this **. This stuff should be listed differently as an agent or something, so it can be filtered out. Some things are irreplaceable on eBay; this stuff is. Thank you and good luck. These people are wasting my time.

I had purchased mobile from eBay. Within one month, it malfunctioned and was giving hell of trouble. I reported this matter to eBay. eBbay responded that they are not responsible and told me to contact the vendor directly. I contacted vendor and he told me to send the mobile to his place (Kolkata, Mr. Prabhu ** from Sales India). I thought I will try nearest mobile care center as it was in warranty. When I visited the mobile care, I was shocked by hearing that the mobile is China made and not genuine and "we" are not giving warranty / services for such a mobile. So I had to send this mobile to the vendor's place. After sending the mobile, vendor had confirmed that he had received the same with battery and will send back to me whenever it will be repaired. I had sent this mobile 10 months before but still he didn't sent it back to me. Even now he is not lifting the mobile or replying to mail.

eBay and these people had cheated me. I bought this mobile by my hard-earned money and they looted. Ebay is so irresponsible. They don't have any care for the customer. And eBay vendor Sales India is so pathetic. I don't know whether I will get my mobile back or not. I think never. Please, beware any electronic Item from Ebay and think twice. The product was not genuine and after receiving my mobile, they didn't sent it back to me. Also confirm that the product is genuine and warranty is available all over India, not at vendor place.

I have been buying from eBay for a few years (100%) now and only sold a couple of items. Then I decided to clean my closet, well, the bags I purchased through eBay and PayPal. By the way, they say they only sell authentic. So I listed these bags, and well, the person who purchased one of them said it was fake. So a refund will be issued.

Now please tell me if you purchase it on eBay, shouldn't you be able to resell? Well, they won't reinstate my account. They also claimed that my account is linked to a suspended seller, and they won't tell me who and when. This is not good business. And of course, now that eBay suspended my account, so did PayPal, which was again saying it was only due to the fact that eBay suspended it and they are owned by eBay. Now, I ask you, does this seem fair? I am applying for a refund from the original sellers, after all, I am a victim of fraud myself. So I guess I'll see if they will honor it.

Purchased jewelry listed as fixed price and not auction, and the item was not as described. This is just one of several occasions where I have been cheated on eBay and I am wondering after reading some of the other complaints, why this company is still allowed to profit from mail and consumer fraud. These are blatant occurrences and even after I filed a complaint with PayPal, I still did not receive a refund until I contacted the Better Business Bureau in the state where this particular seller stated they had a physical address.

PayPal refused to consider my complaint and demanded I return the item at my expense. Why should I be required to throw good money after bad? I had contacted the seller in question and offered to package the item at my expense, but the misrepresentation of the item was intentional on their part and I told them I was more than happy to return the item but that I would not spend additional money on a bad transaction. The seller jerked me around until the Better Business Bureau got directly involved and I was asked by NY Consumer Affairs to submit a complaint to their fraud division as well, but again it all stems back to eBay and its lack of policy enforcement to avoid this type of activity.

I have curtailed my purchasing from this venue and will ultimately find other more trustworthy sites who will welcome my business, but that doesn't make up for all the financial losses I suffered while trying to deal with eBay or PayPal. I suggest to anyone reading this to re-think where they are purchasing things and whether or not they can't purchase the same items through another online vendor. I have found Amazon.com to have a far better guarantee than eBay or PayPal and Abebooks.com has far better book values and pricing than Half.com. Look around and even if you have to pay a little more, it's not worth it having to deal with an unethical company in the long run?

eBay was supposed to be fun, but I can honestly live without the headaches I experience for the most part when dealing with their sellers or their affiliates. Buyers can go anywhere to buy. eBay makes its money off its sellers regardless of whether they sell anything or not. There are other and better options. But I would still like to see someone take eBay to task someday. This is not a company which operates to the good of the marketplace and is a detriment to anyone engaging in mail order/online sales.

Robbed by Mr. Zak ** on eBay, user ID in eBay, ** - I bought an iPad 2 on eBay in a scheme in December 2011 and paid $434, but received a post regarding the incompetence of the seller to complete the deal on the aforesaid terms and conditions and also, that the refund will be processed by February 17th, 2012. Till then, already 45 days had passed and eBay didn't help in the matter. I am still trying to catch a hold of this seller whose phone no is **, but he has been non-traceable for the last one month. I need urgent help.

Just for the record, eBay does not just screw over sellers. They treat buyers like dirt, too. Normally, I do not use eBay nor do I recommend it to anyone. I have never sold anything on eBay. A few years ago, I created an eBay account for the sole purpose of purchasing a rechargeable battery which I could not find elsewhere. I did not bid on it. I just placed an order for it and paid for it. The seller shipped it to me and it worked fine. Not long after, I received an e-mail from eBay notifying me that my account had been suspended for the following reason: "Your account was suspended under the Abusing eBay' section of the eBay User Agreement. This section states that eBay may suspend a user's account if we think that the user is creating problems (legal or otherwise) or acting inconsistently with the letter or spirit of our policies."

When I contacted them, they would not tell me what had happened or why they had accused me of "abusing eBay." They wanted me to send them a copy of my driver's license and a utility bill to "prove" my identity. I asked them why they didn't just send me something in the mail to determine whether I was myself. They refused. I also refused to provide them with the information they requested. I believe that their request was a breach of privacy and that they could use the information to steal my identity. I asked them why they waste time harassing innocent people who make one small $45 purchase when there is rampant fraud on eBay. They did not reply and were adamant about their position. So I told them that eBay was one of the most dishonest, fraudulent companies of all times and that they had lost me forever as a customer.

They did not care about my business because they make their money from all of the fraudulent sellers on eBay. They do not make any money off of someone like me who just occasionally buys something through the site. They also don't make as much money on honest sellers. I have often wondered whether eBay drives all of the honest buyers and sellers off of their site so that they can make more money through fraudulent activity. Unlike many of the people posting complaints here, I didn't really lose anything. But eBay lost a customer. I never had my account reinstated. And neither I, nor any of my family or friends, ever bought or sold anything on eBay after I got suspended.

I was bidding on an item and was told that I was the highest bidder. I was told 4 hours later after the bid was over to bid higher because I was outbid. eBay took the message from me to the seller to ask to look into it. So I told the seller what happened and they quit selling on eBay. I believe that eBay was in concert with the person who won. I was getting info until the end.

Ebay is now charging a final value fee on shipping charges. It's 9% of the charge, which is the same rate they charge a seller on a sale. So they are now receiving 18% of the sale: closing cost of item + shipping charge. My complaint is how they can charge a final value on shipping when shipping is a charge/cost made to send the item to its buyer. There is no value on shipping. I believe this to be theft by deception and would like to be refunded the amount I have paid + other damages if warranted.

I bought sneakers for my son. They were listed as the wrong size. I contacted the seller to get the address to return and I never got it. I had to go through my trash to get it. The seller talked to me like I was an idiot and called me a "psycho **". I retaliated with profanity because I had had enough, but the damage was already done. The seller filed a violation complaint against me. He didn't tell them what he said to me. The negative feedback that I left for him, which he greatly deserved, wasn't put on. Therefore, the seller, who doesn't practice good business and got his merchandise back so he could resell it and treated me inhumanely, is the victor!

I am out $8.20 and he has 100% feedback and his merchandise. I got the cost and shipping back when I opened a dispute, but that was it. This has happened to me a lot over the years. I buy a lot on eBay. I filed a complaint with the BBB, trying to get seller to be responsible for paying back return shipping. It should be a policy. The seller gets their merchandise back and the buyer gets cheated out of hard earned money.

Ebay responded to the BBB complaint. He failed to mention that when you buy something from a store and return it, the store has their merchandise back so they can resell it! Where is the justice here? eBay is like a mail order catalog: if the customer isn't satisfied, the catalog company pays to have their item returned. Am I the only one this has happened to? I don't think so. There are millions of buyers on eBay and all sellers need to pay back return shipping!

The video camera I bought did not work, and an error code came up when I turned it on. They sold it to me this way. I am disabled and do not make a lot of money. I was going to use this to take videos of my kids, and I get screwed by another uncaring seller and eBay company. The seller was BargainsBargains. Stay away.

Through eBay, I bought 4 tablets from a seller **. Two were the wrong color, 1 had no charger (which she eventually sent), and 1 was defective with no 4gb memory card! Despite me and eBay writing her, she refuses to acknowledge. This was my 8yo daughter's Christmas present! I have laid a complaint with the Chinese government, to no avail. What other action can I take?

I put a large bid on a Gibson guitar (item number 180837098123) and waited to put another bid on it before the auction closed. I also wanted to put a bid on another guitar the seller had listed, but eBay blocked my bid saying the seller was blocking my bid. I contacted eBay and the agent said there was no seller block against me. He suggested I clean my cache and cookies, which I did, and it seemed to work. I went back to the original item and placed a bid with half a minute to go. My bid was again blocked. I sent the seller two messages. I called eBay and got another unhelpful agent that said I was blocked. I told her I sent two messages to the seller and she told me I couldn't because I was blocked; but they didn't say they were blocked when I sent them and I also sent a message while I was on the phone with the agent.

I told the agent what the first agent said. She told me, "He told you what you wanted to hear." What? I asked for a manager. She put me on hold and then got back to me and said there was no manager available and could I leave a number for a call back. I did not have time for that as I was going out. I believe there is collusion between some eBay employees and some bidders, especially when it comes to rare instruments on eBay. This is not the first time I've had problems getting a last minute bid in; it's happened in different ways several times in the past, but this is the last straw. I'm thinking of taking this to my congressman. I hate to bother him with a trivial matter, but it involves an item over ten thousand dollars and if there is collusion going on, it should be exposed—it's a crime. I'm contemplating a lawsuit if there I have any grounds for one.

I bought an item on eBay. It wasn't what the seller stated. It had damage that was not on the listing, so I returned it. The seller refused a refund. I opened a dispute through eBay. They had the seller re-send the item which I refused since it was damaged. They denied any refund because I refused the package. Was I supposed to accept it knowing it was damaged? And then deny the appeal the next business day. I am out of $1,029.00. They would not call me back or speak with me about this issue before closing the case. The same person who closed the case also handled the appeal? What kind of appeal is that?

Recently, my eBay buyer protection plan was removed by eBay, because they feel that I opened too many cases. However, the cases that I opened are legitimate cases, where the brand name items that I bought, was either fake or not as described. All the cases that I opened were resolved, and I continue to maintain a 100% feedback from the sellers and buyers who purchased items from me. Two months ago, I bought something from eBay, but never received the item, because eBay removed the item that I bought, the day after I paid for it.

Because my buyer protection was removed, I wasn't able to open a case. By the time that I was able to speak to a supervisor, it had passed the time that I was allowed to open a case. EBay obviously received a commission for this sale, but they don't want to help me get my money back. I need help to see if someone would help me to sue eBay.

I purchased a t-shirt on eBay/neatandnice_merchandise1 on my credit card for $24.79 total. I received item with a Wal-Mart packing/receipt with a total showing $8.71. The order number on the ticket is: ** loc. **, item # 0001191977583 (just my size by Hanes watercolor graphic), price: $7, shipping & handling: $0.97 and sales tax: $0.74, which leaves a difference of the total I paid $24.79 to the total on packing ticket of $8.71. I was overcharged $16.08. Please help me understand how this can happen. Plus how can I receive a refund of the difference? I have contacted eBay with no help/assistance. Thank you for your time in advance.

Seller listed this item on eBay. What was shown was the monitor brochure. Except that the brochure does not have brochure on it. Price listed was $39.00. I thought I was buying a monitor not a brochure. This seller obviously is dishonest. Who would pay $39.00 for a piece of paper? Maybe I can't get my money back, but this person should be exposed for their dishonesty and taking advantage of buyers.

I have no idea what happened. I've been on eBay as a buyer since 2007. Tonight, I attempted to list my first item. I went through the process of listing my aquarium for sale. I forgot to put a reserve on it and tried to edit the field. When I couldn't, I called customer service for help. As the girl was helping me, the account was automatically suspended.

I tried 3 times to find out why and all I was told was that I was a security risk, they have the right to close accounts and not do business with people like me, and 2 of them hung up on me. I have no idea why. My feedback is 100%. They refused to let me speak with a supervisor. It's degrading, humiliating and embarrassing. I have not ever done anything wrong on eBay and have never attempted to sell anything before.

I ordered a product from them over eBay. The item costs $50 plus shipping. Due to problems with my address it was apparently shipped twice and not delivered. I even went to the post office to pick it up one time, but they were not able to locate the package. I have had these problems with the post office in the past (my address is not easy to find) and so instead of having it shipped a third time (I have paid for each shipping cost), I have requested a refund of the product.

The seller, EpicOutfit, has abused me over email and harassed me, including calling me a **, saying I do not know how to read. They mocked me and said that the feedback period on eBay and on PayPal is over and now I have no recourse to pursue getting this refund. I have all of the conversation between us and can send you the transcripts. I would like some advice on how to proceed. All I want is a refund of the product cost, as they currently have the product and have my money. However, they are unwilling to do so. I have included our recent correspondence.

I'm new to eBay. I listed few items on eBay, then I received several phishing emails from eBay. One day I found out my account was suspended. Then all my listing were canceled out by eBay. All my access have been blocked, except accessing my billing statement. I contacted eBay customer service to find out what was going on with my account. The rep stated that I'm a minor, which I'm not. I even faxed in my personal info to confirm that I'm not a minor. My account still got suspended.

Today I was billed automatic out of my Paypal account for $135.25. eBay still stated that I'm a minor and yet still drafted my account. I didn't do any business with eBay since my suspension. Before that, I listed items that eBay canceled out and suspended my account. I can't change anything in eBay due to suspension. I demand my funds be returned.

I received a magnetic tool kit but I am not satisfied. I tried to use it but one by one all parts were broken.

On December 20th, I placed a bid on a Rosetta stone language program. eBay removed the item for an unknown reason after the bid was completed and paid for through PayPal. I received the item and it was in very poor condition, heavily used, missing essential items and a broken set of headphones. I followed eBay's directions to resolve the matter and after a few issues concerning the correct tracking number, I was assured that the refund would be issued on Jan 20th. I received no further correspondence from eBay.

When I contacted eBay to inquire about the status of the refund on Feb 18th, I was told that the account was closed and the refund would not be issued because of the tracking number issue that was resolved a month prior. I was told that the information was not updated in their notes and the new tracking number was not given. I reiterated that the whole purpose of the call was to resolve any issues that were holding up the refund, why wouldn't I provide the necessary information?

A supervisor stated that she would put in a request to listen to the phone conversation from Jan 20th to ascertain if the new number was given, but after two months of hassle from them, I have little faith that their ineptitude will miraculously improve. I don't have the language program or my $340 but I will escalate this issue to the BBB and hopefully warn enough people about their questionable practices to make them feel it many times over.

Today I was informed by PayPal that my damage claim dispute against the purchaser was resolved and that I lost the claim. The PayPal agent informed me that what I stated is exactly what the buyer stated as the reason for returning the item. (If you tell PayPal a lie, they will believe you) But I don't operate that way, I disclose the truth because I'm an honest citizen. The item in description is a vintage coat that was sold undamaged other than the small tear that I disclosed in the eBay auction for $525.00. The buyer opened a case against me, stating the coat had more damage than was stated in the eBay ad (untrue statement). The damage he stated in his dispute was that there were grease stains in several areas of the coat. (Of course PayPal believes only the buyer!)

The coat that I sent the buyer after payment didn't have grease stains in any areas of the coat, but the coat I received back from the buyer has been intentionally vandalized with grease stains that I can hardly believe the buyer actually did maliciously with his own hands. I believe the damage that is done cannot be reversed and I need to take it to the dry cleaners to get their opinion. I can prove through the photos, I took of the coat before it was posted and the photos of the coat I received back from the buyer after he won his dispute. I also have those unaltered photos on my camera memory stick and iPhone. PayPal said they would not accept photos for proof of the damage because they could be altered but they use words from someone either in writing or verbally as proof of damages. So it's a dispute that according to PayPal will always favor the buyer because they take the buyers word over the seller which is not fair and totally wrong.

I also have additional information/documentation in regards to this case, and do believe it is proof that this buyer used his purchasing of this coat as a retaliatory act of vandalism against me from a previous transaction. But in a conversation I had on 2/4/12, with a PayPal agent that agent reversed the payment to my account in my favor do to a previous transaction between myself and the buyer that occurred on 12/31/11. At this time, I thought the transaction was resolved after which the agent reversed the payment to my account. But as I found out today I'm responsible for the negative $540.00 PayPal account and a damaged coat. How could that be?

The agent that reversed the decision on 2/4/12 did act upon making that decision herself without any consultation from a PayPal supervisor, at that time I was awarded the reversal of the funds to my account based on her decision, so once the funds were reversed I decided to move the money to my checking account. Now that it states that my PayPal account is a negative $540.00 and I'm almost sure it will be sent to the PayPal collections department for retrieval if I don't pay it back.

At this point, I want to do what's right and take accountability but on the other hand, I feel I shouldn't be held responsible (Hostage) for the damages that have been inflicted on my property. My feelings of anger at this moment are with buyer who did the damages, PayPal and eBay for allowing this buyer to remain held unaccountable for his criminal act of vandalism. But the buyer is being rewarded for his behavior. When talking with the PayPal agent supervisor I informed/offered him of a remedy to this correct this situation. The remedy was to stand by his PayPal agent grounds of the reversal of payment to seller on 2/4 and it would be over with but no he was sticking by his decision that the buyer won the dispute and PayPal was not going to lose anything in this transaction, but me the customer.

I'm so mad now that all I want to do is go ahead and release the $540.00 back to PayPal and be done with it. Then close both PayPal and eBay accounts and never use their services again. I have spent numerous hours documenting this dispute with PayPal about this buyer and PayPal responsibility to help the seller when someone vandalizes your personal belongings but it seems as the seller loses every time and the buyer is rewarded for his/hers criminal behavior.

I cancelled an item on eBay with ** back on Dec. 9, 2010. I was told by seller which I have proof that I will be refunded. I never was refunded and PayPal paid seller and bill me later, continues to bill me. I have no item and refuse to pay for something I don't have. I called eBay who told me to call PayPal who told me to call bill me later who then told me to email sell. I did it all over 15 times and it's just a circle I'm going around and not one company with assist me at all in this matter. I'm being bill $35.00 late fees also. I refuse to pay and I need your help with this matter. This seller should not be aloud on eBay at all and nobody is doing anything. There sending me to collections and I'm getting late fees on top of the $214.00 regular charge for receiving nothing.

I purchased Hilton timeshare on July 5th 2011. I paid on the 7th. It is now well into the 8th month and still nothing. I complained to eBay, but they have a rule that they don't except complaints after 45 days. Redweeks4less, IA Vacations and their title company Propertyrelief have been selling about 25 to 50 of these per week and there is no way to comment on how the transaction went on eBay. I've been to the worthless BBB and will now go to the AG of Tennessee. The place is located in Sevierville, TN 37864. At the very least, eBay must lengthen the time you are allowed to provide feedback on sellers to protect unsuspecting buyers. I would never buy from eBay again.

eBay sucks. I listed two authentic Louis Vuitton Bags. The listing was almost ending and eBay speedily removed my listing during the final hour. I feel that I was scammed. I paid for a service in which the listing should have run its course. Instead the listing was removed, they robbed me, period.