eBay

I have recently purchased a Wespro 7 inch tablet PC, with 3g from a ** (eBay). I was assured that the product will support all Huwaei USB modem devices for operating the internet, although I tested all the Huwaei devices of various network providers in Srinagar, but the assurances turned out to be a mere hog wash. Moreover, the product that was delivered to me was a Chinese, substandard material, and the battery pack is very disappointing. It could not withstand a single hour at normal room temperature (the literature displayed a backup of at least three hours). Now, it is requested that my money be refunded at the earliest time possible, and a sound penalty be imposed to cover the loss of time and money, which I incurred, as I belong to a middle class family. I hope an immediate action will be taken in this regard, and my plea will be addressed with fair priority, and benevolent approach, in line with the justified norms.

IALS posted on eBay, advertising a new "Fuzia" Crate and Barrel sofa, which allegedly is priced at $1,799. It arrived, and was defective, with the wood frame smashing into the back of my legs, and not seeming new. I contacted them the next day, and was told they would take it back, and refund my money. I got strung along, until it was too late to file a direct complaint with eBay. Now, Kevin Walker basically did a 180, refusing to do anything for me. So, I contacted Crate and Barrel to do further research, and after reviewing my photos, told me it was actually a "Nines Apartment Sofa", and the original retail price is $899. I have the emails from C&B, along with photos and other documents.

I bought a laptop computer on eBay. I paid for it using PayPal. Purchase was on 01/31/12. Next day, I receive an email from eBay/PayPal stating my package has been mailed with a tracking number attached. Says it was mailed USPS priority mail which is max 3 day delivery. I paid the seller an additional $30 for this. I waited 4 days and no package. I went to my local post office gave them the tracking number. They checked and said the number didn't exist. At this point, I'm quite ** off. Excuse my language folks but I am not going to pretend to be happy. I've been scammed, lied to, jerked around and in my opinion, ripped off. I work very hard for my money and I will not stand for other people playing games with it.

The lady on the phone from your eBay team just came out that a reason was I entered a non-UK address that was not correct to do so for the return address of the item. So if it was not allowed to be put as a return address why did eBay allow me to submit it? Why did no messages come up to inform me that it had to be a UK address? Why did eBay not contact me to say this and ask me to put in a UK address as I have over 10 different ones of home, friends, family that I would be able to use while I am out of the country for the item to be returned to on my behalf! Why was nothing mentioned to me?

Then I asked, well could I provide you an address now for the return of the item? And her answer was no and the decision had been made and could not be changed! I then said to myself so eBay is providing this seller with a full refund and allowing them to keep the item too?

Is eBay actively encouraging fraud and helping and aiding the customers to be able to do this? Refunding the money but also allowing them to keep the item without my permission? Is this legal? Well, I am in the middle of contacting legal aids about this matter and the local media and various web forums around the world to ask and express my concerns about the way eBay has dealt with me today! I am not going to keep quiet or back down till the right decision has been made.

The lady on the phone said it's now up to the buyer to decide if they want to return the item or not as the decision has been made eBay cannot make them return the item! This was getting more and more interesting and shocking at the same time to be hearing this! All she mentioned I could do was try and contact the buyer and ask them to return the item and that was it!

I am shocked on so many levels here. Something has to be done about this and acted upon straight away as at the moment from a seller who has been with eBay for many years now sold a lot of items on eBay and bought too with feedback of 1333 at the time of writing to be without an item and 229 less in my bank account, so totaling nearly 500 by not doing anything wrong, providing all the information and details within the case and working with the buyer to help them it's unbelievable.

I am giving eBay 72 hours to get back in contact with me from a senior official within the company not someone from the standard complaints office to get back in contact with me about this complaint and big issue and form of resolution, or I will be taking this further with the legal resources I am open to use. As an act of fraud between yourself and the buyer actively aiding and helping them has been committed and this will be dealt with to as much of a severe degree as I can possibly file against yourself as I am holding the eBay as a company solely responsible for this matter.

I'm completely disappointed with a seller. I bought an iPhone 3G, and I received one that last 1 and a half weeks. Suddenly, the battery shut down, and was no longer accepting any charge at all. I returned the mobile phone, and after almost 1 month, I received another one, a used one which is damaged and already opened, with a crack on the upper corner. WiFi is not working either, with a gray iPhone logo, which means there is a probability that the plaque inside has been corrupted or damaged. In other words, I received a completely damaged phone, and paid for a new one. The vendor did not give me a refund, or change my phone, and i could not open a claim at eBay, because that passed the 45 days they requested, but that is because the vendor took so long to send me the second phone. That was extremely upsetting, disrespectful, and dishonest. The vendor's name is **. This is the worst business in my entire life. Now, I have a broken phone, and there is nothing I can do about it.

I sold an item to an international customer (Turkey) who did not have an address formatted in such a way that the USPS computer would take it. The local mailing center owner called in a friend originally from Turkey in order to reformat the address. USPS was the only shipping option that PayPal (an eBay company) offered. Two days later, the buyer started a claim indicating he had not received the item. This was one day after I provided proof of shipping. Shipping covered 6,000 plus miles so I was surprised when PayPal deducted the money from my account siding with the claim started by the buyer. USPS international shipping does not provide proof of shipment come to find out and the buyer did not pick up the item at the last point of checking my claim with the USPS.

Now, I am out an item and I have a collection account on my report from PayPal. PayPal claims no liability in providing me with a shipping option that resulted in my loss. They also support any international claim indicating no receipt of item even if its ten minutes after one posts proof of shipping. PayPal refused to accept USPS provided information that the buyer's address was not able to be delivered to. I provided PayPal with USPS paperwork indicating that the item was at the buyer's local postal center and merely required pickup. They refused to accept this as a "delivered item" as it did not get to the buyers address, after they offered the method of shipping and provided a mail-formed address.

This is my third instance where I feel ripped off by PayPal (an eBay company). As there are no checks and balances in their system and as they refuse to take action or even acknowledge their own mistakes. I would like to request that the department of Consumer Affairs forces them to either close down or offer nonbiased payment options such as Google checkout. I would also like to have this annoyance removed from my credit report as I am not the irresponsible one in this case. In another matter, eBay is forcing what they call catalog listings. I tried to sell a custom manufactured item and was forced to take "their catalog listing" of the item. Their listing provided incorrect information on the items description and capabilities. This was a bad situation waiting to happen as any buyer would have felt that the item would have been mis-advertised. Thankfully it did not sell.

Please step in and set this crooked empire known as eBay straight. I feel that they are enjoying more profits via ripping off Americans and curbing their rules as they go in order to maximize this revenue stream.

I have tried on three different occasions to get legal help from the website BidOnMyCase.com. I have received a total of one reply as of this writing. According to the television ad, I was under the impression that there were a host of lawyers that could help with everything from divorce, to probate, to wills. I know that lawyers do have fees, and I was willing to pay for the legal help, but evidently the lawyers just put their name out there for free advertising, BidOnMyCase.com is a big deceptive website that needs to be thoroughly investigated.

Within one week, I had a buyer claim a sale was "lost" and a buyer claim a brand new coat was "a used rag". The "lost" parcel was one day late of the ETA and it was the middle of Christmas. The irrational, hostile seller refused to give it a couple of more days and refused to discuss. Hence, the new $150 perfume I mailed to her she was able to keep and not pay for.

When I posted numerous photos, photos of the coat from a clothing shop site and numerous other evidences show the coat was pristine and looked exactly as it was supposed to. I was still told I had to refund the customer. They failed to return the coat as promised and then left extremely nasty feedback. Despite the fact that I have excellent feedback and have been selling for some 3 years, eBay told me I had no recourse.

There is zero support for sellers. You are being stolen from right and left by unethical customers and are not able to find any sort of appropriate resolution. Their representative lectured me on how everyone loves eBay and told me that my claim the coat was unworn, was "my opinion" (as opposed to a fact, which it was and it was provable).

I placed an auction listing for a jacket that had two dirt marks on it. I fully disclosed this in the auction listing, as well as provided photos of the dirt. The buyer made an offer on the jacket and I accepted it. I sent it out the next day, free shipping, and the buyer reported to eBay that there were several stains on the jacket. I requested that the buyer submit a photo of the jacket showing the stains he claimed were not disclosed and he said he didn't have to and demanded a refund. I escalated the claim to eBay Resolution and within minutes, they came back in favor of the buyer.

eBay used to be a reputable company that cared not only for the buyer but the seller. They have however become more "Pro Buyer" than Seller over the years and thus despite the "contract" being between buyer and seller, eBay clearly favors the buyer. I have since removed all of my items for sale on eBay and will vehemently discourage as many people as I come in contact with to stay away from eBay. Very unethical business practices!

Ebay.com sent various emails saying I had a listing, a sale, then an invoice, then a payment that was made, but all were just a spoof that started from their website. They explained that if emails sent to my email box weren't noted in my "messages", they were spoofs. None were in my eBay messages. So, the eBay site is totally compromised and the sellers really better beware. Thanks to eBay's total lack of security, I'm out $480.

Seller lied about where item was originally purchased and product was not as described. I contacted eBay and spoke to their resolutions department. They refused to issue a refund. Their "eBay Buyer Protection" is a bunch of baloney.

I've been a member of eBay for 11 years; both as a buyer and a seller. But this episode has infuriated me. I will definitely be winding down my eBay activities after this incident. As a seller, fees are high and they charge you on the final value as well as the shipping and then PayPal charges you again! It's just not worth the time or hassle anymore to buy or to sell on eBay.

I bought an IPhone 4S last 11/20/2011 intended as a surprise gift for my wife for Christmas. The phone was described as brand-new and would work with Sprint. I never opened the box nor activated the phone, as if I did, my wife would know about the gift as her current would need to be swapped to the iPhone.

The day came to open the gifts, and she liked it initially but thought it was too much. So we decided to re-sell it for the exact same price and again without verifying the phone's eligibility. We sold it, and the new owner tried to activate it and was told the phone was already active with a different name and phone number. In good faith, I refunded her the full amount and she mailed me back the iPhone.

I got in touch with eBay and was told they can't help me as the eBay purchaser protection lapsed 2 days prior my call and that they only cover up to 45 days from original purchase and I called 2 days too late. I contacted the seller and tried to resolve it that way. Back and forth email with the seller, he admitted that he knowingly sold me a bad phone and was hoping I would be able to fix it. And everything is black and white on the eBay email messages, and eBay looked at all the correspondence and have seen all the evidence in front of them in black and white but still adamantly held their ground and said that there is nothing they can do.

I was jut trying to do good with my wife and provide for her, and with no malice intention on my part, I got stuck with a dead phone and $539.99 bill over my head that could have been easily used to provide for my kids' needs. And no one seems to be able to help me, not eBay, not PayPal, not Citibank, no one. I am in a pickle with no resolution in sight. To make it worst, in the seller's last email, he was asking me to mail him back the phone and he will give me the refund. I was advised not to do so, as I don't have any guarantee that I will either get the refund or the phone, ever again.

I sold a DVD to a buyer and received payment on 12 Dec '11. DVD was mailed on 13 Dec '11 and provided buyer with tracking number. Buyer notified me of non receipt and I contacted local Postmaster. A tracer was placed in package and Postmaster in Clayton, NC contacted who advised item had not been received at that post office. Records indicated package was received and processed through Columbia, SC center on 17 Dec '11. Even though I had met all of eBay's requirements, they took the money out of my PayPal account and reimbursed the buyer, who elected not to buy insurance.

I called customer service (or should I say non-customer service). They didn't care that I had done what I was suppose to do. They advised me that it was my responsibility to deliver the item to the buyer and when I asked to speak to a supervisor I was refused and told they "weren't going to waste a supervisor's time with this." I stated I would wait for hell to freeze to talk to a supervisor. They finally put me through to Matt, whose attitude and service suck even worse. He refused to assist me more or less telling me tough, it was my responsibility to deliver. I should have insured the package. I couldn't talk to a manager and the manager would not reverse the decision and would not return my call and I could not be put on hold to wait for him.

Yesterday, I checked and noticed that the buyer had finally received the DVD that morning. When I called eBay, I got the same treatment. They verified receipt of DVD but would taken no action to return my money. It was over six weeks and they could do nothing about it. They would not contact the buyer, would not let me talk to a supervisor, would not put me on hold and the supervisor would reverse the decision, and would more than likely not call me back. This apparently is a company that is only interested in ripping off their sellers to make living, enjoys screwing the seller and offers no protection or service to the seller when the seller has done everything right and can prove it.

You cannot contact anyone or any office at eBay other than customer support because the phones are either disconnected or no one answers. There is a total lack of concern for the seller and customer support. Their attitude is "We've made our money off of you so don't bother us." They seem to condone having the seller ripped off and apparently strongly support lies, thievery and having fun turning the screws on the seller who is the ones that lists items resulting in their paychecks. This is not good business and appears to be supported from the top down in eBay.

I have been an eBay seller/buyer for many years now and I have sold over $9000 since 2008. I have had numerous problems over the years with their corporation and the customer service is basically non-existent. I called their offices three times yesterday and the last time at 10:28 P.M. EST and spoken with Jake and then Marvin ** a supervisor.

Apparently, the whereabouts of the call center and the mailing address for eBay is a big secret and they will not disclose that information. This morning, I filed formal complaints about eBay with the BBB as well s the Attorney Generals office and am meeting with a lawyer to pursue a class-action suit against their company for fraudulent activity, violating of constitutional rights, extortion and blatant thievery by their corporation. The deck is stacked against the sellers on eBay and I am the one that is their true customer and paying them the listing and selling fees!

As a seller, I cannot leave bad or negative feedback for any buyer yet they can leave it for me. Does this sound one-sided to you? All I got from Marvin ** (their customer service supervisor) was that I could block a buyer if I want. Well, you must have a problem with them before you know what to do with this and until you do, then you don't know and have no way of knowing because eBay does not allow feedback that is anything but positive for a buyer. I have had buyers that outbid everyone on several items and then just never pay. Oh well, it's too bad for me. Nothing happens to them! They just keep bidding on other items. I know it because I have checked. You cannot even warn other sellers.

I recently listed 21 items for sale and all have been sold and the monies are in my PayPal account. I sold over $450 in merchandise and on Monday, January 23th 2012, when I went to gain access to my funds via PayPal I was denied access. I had no idea why.

I called PayPal and they connected me to eBay and I was told that I had a bad rating for C&H charges. I don't understand this at all. I have a 5-star rating (full-sized stars) with the exception of a few where a small piece of the star is missing. No one ever wrote me to notify the change in my rating and Marvin tells me that I could have seen it on the eBay announcement board. By law, an announcement board isn't good enough and you need to contact me directly which they never did. If someone had told me that they would be holding my funds for 21 days as a form of punishment, because someone says I overcharged them a few cents on s & h then I would not have listed my items.

I would rather donate them to charity and get a receipt and write off the very high-end stuff I sell for a fraction of what I paid and get a receipt and write it off on my taxes. Their corporation is no longer worth doing business with. Everyone that purchased from me has their merchandise and they have my money and I have nothing. Does this sound ethical to you? I asked why I was not given the opportunity to dispute this and would like to know who said it? Again, a big secret and it is for my protection. How are they protecting me by holding my funds for almost a month and not giving them to me?

I will be closing my account as soon as these transaction are complete and will never do business with this corporation again purely on your lack of principles and blatant thievery. What they are doing is unconstitutional, illegal and blatant extortion.

As far as the shipping and handling charges go, I tried explaining that their system is set up so that only the cost of the postage is printed on the label when they print it. Nowhere does it show the cost of signature request or insurance and that adds up. Often times, I write it on the package itself but who knows if people actually believe me. I have also gone to the post office as I feel I overpay quite a bit when I do it through Paypal. If you take the time to actually review my account, you will see that I refund in the case of overpayments.

I am out-of-pocket to ship all the time. Marvin advised not to charge S & H to resolve this problem. So basically, people want things that cost me over $400 for $35 and it is a heavy leather coat and now I need to spend almost $15 to ship it for free? Maybe that makes sense to them but not to me. I have no idea of knowing how much it is going to cost to ship and it is a guess as I don't know where the buyer will reside or how much they will be purchasing (sometimes they group) or God forbid, they live in Canada!

I list in my listing the cost of s & h charges. If someone does not want to pay them, they shouldnt bid. I am not forcing anyone to bid or buy. I also clearly state that the cost of shipping does include insurance. Marvin said that I should put that in my listing (I do and always have). Just because some buyer says something that does not mean it is true and not given someone the right to dispute something is by definition insanity.

I now have to have this on my record for twelve months and I cannot dispute it and it will not be reviewed. Does that sound like they are protecting me or good customer service? I wish I had a nickel for every time a listing closed and then people message me that they want the shipping cheaper. I just don't get it. It is in the listing, please don't bid if you don't like the terms. Now I have a bad record. I have no control over what is charged by me for s & h.

During the month of January, I sold a couple of Items, on Ebay Australia. I was alarmed at the fees charged, as I had a little more to sell, so I contacted eBay. This was fine, but prompted me to read the Final Value Fees on the Ebay site specifically.

7.90%

To qualify for the cap of $49.95 listings must meet the Private Seller Eligibility Criteria above.

I know Its a bit hard to follow with copy and paste, so have provided the link but to my way of thinking. This led me to believe that If I met all criteria and sold less than 30 Items. In a month, the total final value fees, would be capped at $49.95.

I have since sold a couple more Items, believing that I would be capped at this amount and left enough In PayPal, to pay this amount. I have recently received an Invoice for an amount of around $80. I contacted eBay and explained my point of view that I meet all criteria, and therefore, I should. be capped at the amount stated on their web site.

eBay have replied and have tried to tell me that the capping only applies to Individual Items. For this to be true, each and every Item would have to be In excess of $500.00 value, which makes this ridiculous for a private seller, who may only sell small things occasionally, which I believe is meant to be the whole point of this capping to save private sellers a few dollars. Looking further down are the final value fees for Motor Vehicles and other larger items if you look at the fees charged for those Items. It appears that private sellers are heavily charged. In comparison, if what eBay is stating is true.

They make no mention of the capping, only applying to individual Items and in fact, the way it looks, it looks like it is capped over the total of up to 30 Items In a single month. I am currently arguing, with eBay Australia and have voiced my distaste at how they manipulate the rules to suit themselves. I have told them as far as I am concerned, they will only get the $49.95 and I have removed automatic payment from the options, so they cannot access my PayPal account and simply take the money at least until I sort out if they are right, or If I am.

But I would be really interested in how others, interpret, this fee structure, and specifically, how the capping, applies. Thank you for any help or advice.

eBay has moved me to a substandard seller, due to 1 buyer. This individual bought 4 items at one time, and I had a difficult time getting payment. I filed a claim against her, due to her not responding to my many emails, and I wanted my fees back and to re-list item. The buyer paid on the 8th day, and left 4 negative feedbacks against me. My auctions called for $4.00 in shipping and handling for each item, but even though she was a hassle. I sent all four items for $4.00. Here, feedback and low ratings were complaints about shipping to high, and I took too long to send them to her, lack of communication.

She covered all 4 areas of DSR ratings. According to the tracking number posted on eBay, it was sent the day of payment, and she got the coins 2 days later. I disputed her feedback, as this affected my DSR rating with eBay, and their response is that it is her opinion. Even though, when I called to dispute, the person agreed that it was wrong, but they could not change it and they stand. This buyer has done the same thing to several buyers, according to the feedback left on her. By the way, which goes against eBay policy to leave negative feedback on a seller. Now, they are holding my payments, as if I were a new seller, and my positive feedback is 99.4% positive feedback.

My listings are bumped to the bottom with less visibility, and I can't participate of their free listing days. I have no complaints filed. So when I called, they tell me how I can improve my DSR. I am so tired of their canned speeches about how I need to improve my service, all because of 1 person. I think not! eBay has lost any type of customer service, and protects the buyer more than the seller. The buyer can leave any comment about the seller, but the seller can only leave positive feedback on a buyer. If you check the positive box, and leave the negative feedback to warn other sellers, you get a violation notice as I got. What is up with them taking a percentage of the postage fee? I don't see one of their employees helping me pack, wrap, or send out the products. Their lame excuse is that people are selling low, and making it up on the postage. So, they just change on all ends now not to lose money. It's hard to believe that. eBay is a big greedy company, and I am looking for a new source, to sell my many items I used to sell on eBay. Shame on eBay!

Bought a 2001 Aztek. Paid $3450. Seller was located in Ohio. Seller kept delaying the actual pick up of the car until after the 30-day VPP offered by eBay expired. Seller said he was going out of town for weeks and the car had developed a problem that he was fixing. On the day the seller was to be back in town, I flew up to OH to pick up the car and it wasn't drivable. The car is still in OH two months after I paid the money. The seller gave me an old title which had a lien on it. No new title has been issued to me, bill of sale has forged signature and erroneous amount paid.

I have corresponded with eBay fraud and the latest delay is that they say in order to qualify for the no title/bogus title/old title with lien, I must first have the car in my possession to qualify for eBay's VPP. They won't even process my VPP reimbursement until I get the car delivered, which would cost a ton of money. When I pointed out that their website clearly states that buyers should not take delivery of a car without the title, they have stopped corresponding with me and won't process my Vehicle Purchase Protection. Contacted my local police, nothing. Contacted the FBI, nothing. Checked out the case that sued in small claims in California and discovered that in Texas the judge threw out the unconscionability argument (Richards vs. EBay in Beaumont, Texas on July 8, 2010).

It is unfortunate, but eBay no longer backs the seller for any reason. I recently had a partial return of a group of items I sold, and I am unable to refund the amount for a single item. I was told I have to refund the entire amount or I can send them the amount through a private send money transaction. However, both of these methods is a win for anyone but me. If I send the money through a separate transaction eBay keeps their fees and the other option is obvious. I could go on with about 25 different bad experiences. Ruby Lane looks better every day! Looking for the next new site to give eBay more of a challenge.

Having been a member of eBay for nearly 5 years and participated with their activities for over 12 years, I've seen numerous changes on how they've mishandled a wide variety of instances for both buyers and sellers. While employing the latest dubious initiations to obscure with monies from any and all entities involved there-in, this latest ongoing practice really takes the cake.

For 7 months running, eBay continues to over-bill on items that have not been sold totaling over $2700.00. Each month they bill me as a store. Standard fees should be $44.00 per month. So when I'm billed for $235.00 - $405.00, I automatically review eBay invoice, comparing the who's, when's, what's, and where's of what was allegedly sold to accrue such an unverified amount. With checking sales records on my eBay account to PayPal's transaction number, I then contact eBay with questions with these regarding issues. For every month, eBay randomly chooses items, not sold, and state that indeed these supposed items had been sold, thus to add validity towards the billing amount. Although there are no records of the alleged sales as well as verified by eBay's sub company of PayPal, they (eBay) insist, even with no record of the sales what-so-ever...eBay continued to bill me.

Once a month I have to endure this debate with eBay of overbilling on items that have not sold, with eBay's insistence to continue to bill me anyway regardless of the facts and records. Ebay....what a "rip off"!

I have been selling on eBay for 5 years and a lot of people think it is a point system why eBay holds funds, it isn't that at all. I finally found out the truth, eBay itself is now holding funds till the buyer receives the item only if you have a star rating under 100. Upon getting over 100, they will then start to release your funds immediately, which is ridiculous! I found after selling 4-5 items and you have put the tracking number in and such or prove to them that you have delivered the items, they will release the funds immediately, but still this new system is honestly taking advantage of the sellers. Honestly, they have turned to always be for the buyer not the seller in the last 3 years.

As well, they are now charging 9% for the final fee and another percentage, about 9% for the shipping cost in what we have calculated. To us, this is stealing. We understand the final fee, but the percentage is also way too high. You can't make any money in all reality if you are selling on eBay as a 3rd party and charge 20%. I am now having to charge 30-35%, which I feel is way too high. I do not see how they can charge a fee for the shipping cost. I would like to know how that is allowed? We don't charge customers 9% in our shop for having stuff shipped, we charge only what it costs to ship.

I see now why I like Rubylane better, they have never changed. eBay has gotten way out of hand with their fees! Yeah, you can say I am more than angry, especially having 100% feedback in the last 5 years!

eBay does not explain enough in my opinion. I recently started selling and have been having to go through h*ll to receive my money. It has been pending in PayPal forever and I don't understand why it's not even the full amount pending. Am I doing something wrong? I wouldn't know I can't research everyday all day to find out clues to help me. Will I ever get my money the ppl sent me? I have 3 children under 5. I can't just stay on the phone with them. If I don't get my money within the next two weeks, I'm done selling on eBay!

We purchased a carport on eBay from a legitimate company. I have called them with no avail. Here is the info that I have on them. We purchased this in May of 2011. Please call for full details. I also have pictures of the damaged carport.

The promo on the eBay India website titled 'For Him' & 'For Her' disseminates gender bias. It propagates a message that women are only beauty conscious. It labels women as mere 'consumer' with no brains for 'techy/intellectual' stuff. We request you to kindly remove the discriminating content.

These ideologies infiltrate into the minds of people with greater influence and adds up to 'gender casting', 'Gender bias' influence men also to think of women as only mere products for sexual appeal. The 'general intellect' is carried away by attractive offers and fail to think of the male chauvinistic representation in such advertisements and promos. We from M.A.S.E.S 'Movement Against Sexual Exploitation and Sexism' strongly condemn this promo and request it to be removed immediately.

Note: Though the link goes to a common page, the content & picture in the home page is definitely degrading women. It portrays women as mere consumers of lifestyle products. It looks as if it is celebrates manliness/technical intelligence of men while doing so it, also labeling women as consumers of products of lifestyle & sexual appeal. This can not be encouraged on a website like eBay which has millions of clicks & viewership.

I am outraged that I listed a handful of items and sold 1 hat for $25 and have to pay you guys $81.50 and fees. How do you except us to make any money if you are taking three times the amount? That's not good business. I'm going back to Craigslist which is free. Now I remember why I left u guys before. What a ripoff.

I left legitimate poor feedback for a seller on eBay that said, "Do not recommend. Bad experience. Poor communicator." The seller, BeyondStickers, called in and complained and had the feedback taken off her profile. I kept putting the well-deserved feedback back on her profile. It is wrong and unfair to disallow any member to give honest feedback. I have every right to practice freedom of speech and there was no profanity in my statements. The seller got the remark taken off her profile again and even called my home twice despite my very strong response to not disturb me and disrespect my privacy. After a few more attempts to provide the same feedback, eBay closed my account, all due to a feedback dispute! I was going to stop using eBay anyway but I had wanted to make enough money to cover what I still owed them.

I sold 3 Victorian garden lampposts on eBay as "collection only" due to their size and weight. A buyer who lived 4 hours away emailed me asking if she could bid on my auction as her son is a long distance courier driver & he could collect them the following week as he had a delivery nearby. I agreed.

Two weeks had passed when she emailed me saying that her son was still waiting for a delivery nearby, but to prove she was genuine, she would pay via PayPal (which she did) another week passed & she emailed me to say her son had lost his job & would be able to collect. I offered to relist them on her behalf & if they sell, I would forward her the amount they sell for regardless of what the price reached. She agreed to this so I relisted them for her & when they sold, I paid her the full sale amount via PayPal. Two hours later, she filed an item not received with PayPal.

PayPal suspended my account. When I rang them to inform them that she requested I sell them for her on her behalf they just requested the proof of postage. I asked them to check my emails (all through eBay) to confirm what had happened & also to check my PayPal so they could see the transaction that I paid her, again they asked for proof of postage. As I could not supply this they then refunded her the full amount & let her keep the full amount when it was relisted.

I was suspended for leaving FB on a seller who had a dirty mouth. EBay has a policy against that. This seller wouldn't stop sending me dirty email. I left negative feedback and then got suspended. EBay said I filed some disputes on sellers who ripped me off and left NFB. I was told we should work it out with seller first. I tried. EBay said they can't leave NFB and shouldn't file disputes. If no NFB, then they need to take that off their feedback options. I was unfairly suspended and they still have $87.89 of my money. I will be filing a civil suit. Do my home work and see if I can get a class action suit going. They said they sent me warning emails. That's a total lie. These people lie a lot. I was unfairly suspended for using options in feedback they offer.

I sold some Lego figures on eBay recently to a lady in Portugal and later that day I received an email from PayPal telling me not to ship the items. Then the paid monies were put on hold. This went on for 10 days. In the mean time the buyer kept pestering me. I was then told by PayPal that the buyer had not resolved the problem with PayPal and that I could cancel the transaction after the 10-day period which I then did.

I received 5 lots of negative feedback from this buyer which then took my seller standards below average and I have been suspended from eBay. I have telephone eBay several times only to be told I need another department. Then the phone was put down on me, and after a forty-minute conversation with them they told me there was nothing they could do it was my fault. I'm a genuine seller who did not ship an item because PayPal told me not toand I get penalized for this. I am currently waiting to hear from the manager at which I won't hold my breath. Why is everything in favor of the buyer and the seller is just fobbed off?

I sold on eBay and I really am tired of their overall no support for the seller and their feedback star system. They allow buyers to lie on their feedback and then have the gut to say, "Oh, the feedback is just an opinion, if it is just an opinion, why do they use it to judge you or tell you that you are below standard and put the money in your PayPal account on hold." Something needs to be done and their rules need to be looked at by someone.

eBay claimed that I was over their standard point system of maximum of 3 for long delivery time for shipping. They placed a limit on my account and said every month they would evaluate. I shipped everything within 72 hours, most within 48 hours. Every month, the representative stated yes you improved, it should be removed, but wasn't.

The following month, I discovered that eBay raised the score of 4 (maximum of 3) to 7 within two months for late shipping! I contacted them regarding where is this negative higher score coming from, and they stated they could not explain it. They stated hey have a secret internal rating system they used that I have no access to it, and that is how it is calculated. So, no evidence and clearly are lying. I told them every single sale has positive feedback even some claiming fast shipping, so where is this negative point system coming from?

Every time I complained, the point system continued to rise, then the latest was each category of standards was raised to go over the maximum number to suspend my account. I had complained that they then withheld my monies through PayPal when I sold an item and would not release until the person received it, and then an extra three days! Almost a two week period of holding monies without paying interest! They (PayPal) refused to pay interest on my money. On top of that, something is wrong that they make you wait three days to transfer money to your account on regular transactions without paying interest. Further, they also double charge on shipping costs. eBay charges a fee on the total costs of items sold which includes the shipping costs, and then PayPal also charges their fee on the total costs again, including the shipping charges. This makes one pay twice on shipping costs, and I told eBay this.

Clearly, this is what happens, retaliation. Then I receive an email after asking why it continues limitations, then they completely suspended my account, claiming you have late delivery, you did not improve and were rude and hung up on me. Further, they claimed an item misrepresentation which was prior to this limitation and they even claimed my ad was fine when I spoke to them, and then I even returned the buyer's money, and they still are using that there's an item misrepresentation non-improvement when there was no further complaint! Clearly, they are holding people's monies and not paying interest on purpose and retaliating when you complain.

I order an item from eBay. The seller is located in China. They sent the wrong item. On eBay webpage, there is a way on how to refund. They said to contact the seller first, so I did. The seller said, "send the item, we will refund the money and shipping cost," so I did. I had waited because post office said shipping will take 15-20 days.

On the 15th day after I shipped, I sent email to seller to ask if the package arrived or not. He didn't respond. So I waited a couple days more. He didn't respond. I sent email again and again. Finally, I tried to open a dispute in resolution center but eBay said I have to open a dispute within 45 days from payment. Now, it past 55 days away so I cannot open it.

I ordered item on 11/13/2011. I got my item on 11/29/2011. The seller and I sent email each other to return the item by 12/08/2011 and I sent the item on 12/08/2011 to Los Angeles post office 900049998. I had waited for 15 days. I sent emails to ask if the package arrived or not. He didn't respond and I waited a couple days more. On the eBay policy, seller has to respond within 7 days. But I didn't get a response so I contact to eBay to resolve my case. But they said they couldn't do anything because I have to open a dispute within 45 days. I spent 45 days to wait for a response.

My point is if eBay said, "Open a dispute first and contact to seller," I have no reason to miss a dispute day limit. The only thing I did is doing what eBay said. So eBay has responsibility to pay me a cost what I paid; $64.95 + shipping cost of $14.97 and my time and effort. Also, remove "contact to seller first" to prevent like my case.

I purchased from an eBay vendor, paid via PayPal in November 2011. I never received anything other than confirmations from eBay to my email address they had on file. When I went to check today on lack of merchandise shipment, I found eBay had removed the vendor as a "registered" vendor and was simply displaying an "error" page when I clicked on the specific link they provided earlier to check on order details. Also, the transaction no longer showed up on my eBay transactions list, despite me having paid for the item and "won" the item at that price.

I could not file a dispute with eBay because they had removed the vendor and all traces of the order from any webpage I could access, and thus their webpage would not process a dispute request. I phoned eBay's Reemy who said they "do not email" buyers when a vendor is found fraudulent or otherwise bad. They simply stick a message in your eBay "inbox" in case you think to look there one day. In my case, I accessed that while on the phone with Reemy; there was no Dec. 7 message that she referred to, only a Dec. 2 and Dec. 9 message. As I was telling her this on the phone, the Dec. 9 message disappeared, still leaving no Dec. 7 message. Then the screen refreshed and suddenly I had a message dated Dec. 7! Bizarre and I told her so.

I complained that eBay emails my known address with everything they wish me to know about and to solicit feedback, etc., and they should certainly alert buyers to a bad vendor so we can initiate a resolution for reimbursement. She said this was not eBay policy.

I had to call in again to "Roy" in order to get them to make the missing merchandise order "reappear" so that I could process a dispute resolution request for reimbursement. He made the item reappear and told me I will have to wait another 7 days for the vendor, who they already know is bad, to possibly respond about my request. I asked him why eBay doesn't notify buyers about security matters like this, rather than simply bury a "message" in an eBay-only "inbox" and he just referred to eBay "policy."

I don't know where eBay is located, but I have a complaint against them falsely advertising protection to buyers. On ebay.com, they plainly state, "Do not accept requests for orders outside of eBay," and yet, I had a recent seller ask me to pay off the website, but eBay allowed the seller to open an unpaid item case when I even sent them his message, saying for me to pay outside of eBay. The seller plainly said he doesn't accept payments via PayPal or eBay checkout and I called them about his message, but they still let him open the case. When a seller is committing a violation, they should have no right to open a case. It would be like letting a thief go, "Oh well, this person didn't let me in their house, so I had to break in" or "I want to sue this person because they wouldn't let me come in their house."

My point is the way eBay handles that policy would be like letting a suspect put action on a victim they committed a crime against. Do you see how messed up that is? eBay is allowing a seller to open a case when asking you to pay outside the network. That is false advertisement to buyers that and let sellers open the case when they see the proof of it in the eBay mailbox.

I have bought and sold on eBay and used Paypal for years. Recently I had two products removed saying they was list wrong. OK no problem, hey I can make a mistake, so I re-listed in the recommend area, paying again to do so. Now the problem is that after I rechecked all my products, and yes I had a lot on there. I noticed that it had the same products I was selling that it had been removed. the same products were being offered on the main pages.

So I contacted eBay and after talking to several people, 12 to be exact, I was getting the run around every time. Nothing was ever accomplished, I was not allowed to list there but over 2,700 of the same other products were. No I am not keen on suing but something should be done with this. Why is there a double standard?

I purchased a 2002 F350 from Texas Diesel Group, aka KKS Auto Sales. It was advertised as fully restored and serviced. The tires were over sized, and there were spacers installed between the wheels so the tires wouldn't rub together. Very unsafe, especially pulling a trailer. Creditable tire dealers won't touch it. The engine was advertised as very strong and smooth. Two injectors are bad. One front hub cap is for a 2 wheel drive. Can't switch to 4WD or back unless you remove that hub cap. Power steering pump had been leaking for a long time. A beautiful piece of junk.

I shipped three DVDs to a buyer. The buyer said the items were shipped to the wrong address, which is impossible on my part (the seller), since I shipped the items to the confirmed eBay/PayPal address on file. The buyer then left three negative feedbacks, because he provided me with the wrong address! eBay has the nerve to say "too bad", and won't remove the feedback. It is utterly disgusting. Twelve years on eBay with 100% positive feedback, and over 500 transactions, and this is the ** treatment they give me.

My street address was refused by ebay's new invoicing. I would not think of it as a problem but I have had many packages sent to that address by ebay before. When I started with ebay, you sometimes had to have a confirmed address in PayPal which I have. I contacted ebay to resolve this problem and was told that they are using an United States Postal Service data base to check all address. Well, I live in an area (Northern Arizona) that has no street delivery of mail. My street address along with one fourth of the people who live here do not have a street address list in this data base. I was told it was not their problem that the USPS was all they were going to use and that I would have to contact USPS to have them put my street address in their data base.

Don't sell on EBay, trust me it's not worth it! You remember the scams by email? Sometimes over your phone? Will these people who scam are now on EBay. I didn't know this here until recent. So what happened to me? I have bought and sold some items, without a problem. One of my items was sold. For some reason I had a bad feeling about this buyer, I guess you could call it. After payment, I shipped the item by UPS, and request a signature for delivery. Well two days after the item arrived to the buyer. The buyer contacts me and tells me he never got the item. First he kept saying please verify the address where you sent this item? Will I looked at my records, and went to PayPal, and what do you know? The buyer changed his address, he has three different addresses.

The one for PayPal, EBay, and one he sends to you by email. I followed the address before shipping on PayPal. I called EBay and got nowhere! Of course he files a complaint saying he wants his money refunded ASAP! He never got the item. The item was shipped to his place of work. I looked up the address, and I called the Business. When a male answered I asked for the buyer by name, the man on the phone said, he is not in today. Really? But yet the buyer claims he has no idea where I got this address and why the item was shipped there. I did talk to EBay this is not worth the time. Do Craigslist or something else! So my PayPal account is in the negative, so I am refunding this scammers money.

I will not ever sell anything or buy anything from EBay again. One of my best friends has a huge company on EBay. He is also leaving EBay for another website. In 2011 he was scammed out of his item he sold and money FOUR times. These buyers know they can get away with this. So not only will you be out the money of the item, but the item as well. I learned the hard way! I told the buyer I am going to return his money. Because I want nothing more to do with EBay or PayPal. So just be careful, just know you have been warned by me and others! That if you want to get ripped off, head over to EBay!

There should be a negative star rating. I wonder what laws eBay needs to abide by? There decision on a dispute is absolutely ridiculous. They don't listen to anything the seller has to say in a dispute. Basically, a dishonest buyer can purchase your item, break it and claim it's defective. eBay keeps the money to list the item, the buyer gets a refund and the seller gets back damaged merchandise. Now, they have buyer protection in place, but nothing for the seller. I didn't realize how unfair eBay was as this was my first sale. It will also be my last sell and purchase with them. I look forward to the day that there out of business.

I've sold items on and off on eBay for years, but will be deleting my account once my current sales have gone through. This week an item was deleted for apparent breach of eBay's rules about using brand names, as I had used the name of a famous dress designer in one of my listing titles (this used to be completely acceptable as a means of guiding buyers to items they'd like when searching). Most galling was the fact that this was a charity auction, with 100% of the proceeds going to charity and a number of bids already placed. I realize that this was likely due to someone choosing to use the 'Report item' function; eBay seems to feel the need to pander to the lowest common denominator as the listing made clear what the item was and was not.

No buyer with an ounce of common sense could misunderstand what they were bidding on. I re-listed the item but to do so was forced to go through a patronizing ten-step 'exam' on eBay policies! Add to that the fact that sellers are automatically treated as criminals and barred from leaving anything but positive feedback, and the whole system is a farce. My husband no longer uses eBay having had his account suspended. They also suspended his Paypal account and refused to give him the money contained within it until a set deadline had passed. How is this legal?!

Engelhard bars and one buyer inconsistent versions of acid testing the bar claimed it was a fake. Despite a clear "no refund on the sale," I would have issued one; but I was concerned about the acid test damaging the bar. That bar was one of four I bought on EBay on 9/30/2011. The same complaint that buyer had I had as a buy. I opened a case on October 17 and it was closed on November 4 in favor of the seller. I was told I need to show the bars were authentic and only the cost of the item could be refunded. The burden of proof was on me. I went to a dealer and the bars were authentic and I had no choice but to keep them, despite requesting a refund within the seller time frame. Last night (12/27) I was told by the manager of the resolution center Dustin that the case had been decided in favor of the buyer in less than 3 days. Case opened on 12/24 and ended 12/27.

This buyer did not have to offer authentication. The buyer would receive cost and shipping. EBay dismissed my concerns about damage to the bar stating I could appeal when this case was closed. Last night I was told the complete opposite of what I was told in October. I lost several hundred dollars because I had to keep those bars in October. Now I am going to lose time and shipping cost issuing a full refund. EBay resolution center's lack of consistency and transparency are breathing grounds for discrimination which I feel occurred in this case. I would like to take further action against EBay because I am sure this is the tip of the iceberg.

This is the worst experience I ever had. I sold an item, a playstation 3 320 gb system. Here's where the problems started. ** sends the mail, initially pays and decides he wants insurance after paying 3$77.76. Then he says, "I'm gonna pay $382.00 tomorrow morning December 23rd." He pays using using the invoice for $377.76 and then this:" I wanna pay for the item but the total cost is at $377.26. Can you change it to $382 so I can get the insurance? Thank you."

I issue him refund so he could pay the 382 on the invoice and provide him with the shipping information so he could get the insurance which was in the delivering stages and insurance was added.

Then, "its okay, I don't need the insurance. I already paid for the item so everything is all good."- gemini6978. Now he knows he was refunded the money so he could pay the 382 to get the insurance; he does not want the insurance because he knows my item was already shipped. He also called the shipping company and found out on December 24th the order was processed which means it cannot be cancelled.

"Send me an invoice for the amount of $377.76. That's what I'm gonna pay for the item. I don't need the insurance. Sorry about the confusion."- gemini6978 This is what he sent me next, followed by this:

- gemini6978

"I just got off the phone with best buy. They sent an electronic label to your email.Once the item arrives to me I need you to forward that email to me so I can print it out and then send the item back like I been trying to tell you in about 100 emails now. I keep saying I'm gonna send it back and don't know any other way I can prove it to you. You have all my info and make sure to give me that email when I let you know when it gets here. I need to let ebay and paypal know also like I've told you. It only took me 1 minute to call best buy. I don't know why you didn't." - gemini6978

This is a lie; I called Best Buy and they never heard of them. They told me you were conned. The item was delivered to him today; he never contacted me like he said he would.

With all this evidence, ebay protected the buyer when I had proof of fraud. He used ebay and found out he was not obligated to pay me if he could dook you in an initial refund and not pay the 382.00 he promised. Ebay said I could not leave negative feedback; you only could leave positive feedback when fraud was committed. Paypal, which they own, will not let you file a payment not fufilled dispute when evidence is delivered that you were conned. They let the buyer take advantage of you. This makes no sense. They have these lawyers and emails. Their law team should look over things and they have the right to overturn if the opposite happens. They only protect the buyer; the seller has no rights. In this detailed report, I plan on hiring an investigation for business ethics surrounding paypal fraud. Evidence proves fraud but says nothing I could do because I never filed a claim initially.

I have copied this and plan on giving this to channel 7, eyewitness news 7, on your side and write to the president of the USA to fine ebay and paypal for allowing people to do this. If they could reverse fees for buyers, the same should be the case for sellers when fraud is detected. Top complaints: I was told you must leave positive feedback when fraud was committed; no protection for sellers just for buyers. Meanwhile sellers are charged all the fees. A new fee has been instituted. Final value fee on shipping, Get this, they charged me final value fee on shipping and were refusing to give it back to me when they knew fraud happened until I threatened to sue them for wrongful entry fee. Ebay and paypal have proven they protect buyers.

I did not know about the refund thing; the buyer asked so he could pay for insurance with the bill and they protect him and left me high and dry. So when fraud is committed, they tell the person who committed fraud "it's okay you're not obligated" because he initiated a refund that he requested so he could pay the bill with insurance. They can reverse fees the other way but sellers are left behind. I want this rule listed on ebay and paypal so sellers could be protected. This issuing a refund clause means they side with buyer at all times even though he committed fraud clearly and you could see in the fine print.

Without question, eBay treats buyers differently than how it treats sellers. Even though sellers provide the great majority of eBay's income, sellers are discriminated against daily. Even when the seller is obviously right, he or she is often not even given the basic due process or the right to respond to a complaint, and in my case, knowing anything about the complaint.

How is it that the buyer's perspective is automatically registered as part of the seller's record without any verification of whether or not it is even accurate? In my situation, I could not even find out the reason for the rating or who made the accusation. Nor did I have a due process of providing my side of the situation.

Again, the buyer was automatically viewed as being right, while I did not even get the opportunity to express my side of what happened. How can that be fair in a country that is founded on everyone having right to a due process? Isn't it part of our constitution that someone who is accused of doing something wrong has the right to face their accuser and certainly has the right to present their side of the issue? EBay obviously feels that it is above the basic rights presented to all Americans, even though it operates openly within the American business culture.

I have been with ebay for 11 years and I have always had 99-100% feedback but this year for unknown reason they have limited me to only sell 25% and holding my money for 21 days. They are not doing good at answering my complaint and not willing to help me in anyway. So I am done with ebay. Now I am selling on YouTube channel. Name ***1

I got a new Samsung Galaxy Ace phone which I recently sold on eBay. I shipped the item out with tracking and proof of delivery. Still, the buyer filed for a chargeback. eBay has since refunded the buyer the full amount and did not credit my listing fees nor final value fees back to me. I have now lost both phone and money. I have contacted eBay support. The one who replied was from eBay Hong Kong. When asked to appeal for the case, she asked me to contact eBay USA. How am I to contact eBay USA when I clearly used the contact form and am always directed to the Hong Kong side? And the Hong Kong side said that they cannot do anything to help me. Then why have an office in Hong Kong? Uh.

Anyway, so I tried to call eBay but the number can't be contacted at all. I have no idea why. Is it because it's only toll-free in USA or what? The number is 866 5403229. I asked Hong Kong eBay how to call because the number won't work. She gave me the same number. I think the customer service officers in Hong Kong and Singapore are retarded, cheap labor. They always say they can't help and I cannot ** reach USA. I doubt I am gonna get my money back. This has taught me a lesson. I will never sell on eBay again. Instead, I will buy with a credit card from eBay and frequently file chargeback so I can item free from eBay.

EBay just keeps getting worse and never sides with the seller. They have changed the final value fees that they charge a seller a few times, and now when they are calculating the final value fee that the seller pays to eBay for an item that sells, they are also including the shipping charges to that final value fee that the seller is paying to them. It doesn't matter if the seller lists the item with free shipping or the winning bidder is paying the shipping cost, the seller is now paying a final value fee to eBay for the shipping costs. And if insurance is included on that package, the seller is also paying a final value fee on that as well! eBay is profiting from seller's shipping and handling expenses!

If you have a problem (seller or bidder) and need to contact eBay about something, they have made it almost impossible to find the right links to do so. Then if you are lucky enough to find the link to contact them by email, all you get is a reply email stating that your message was not read and a phone number to call regarding your issue. Their canned response also states that you should not reply to that email because it will not be read either! This is for any issue other than if you as the buyer want to file a dispute for an item that was not as described or did not receive or if you as the seller wish to open a dispute for non-payment of an item.

If you have any other issue that you wish to contact eBay about and you contact then as per the link to email them (and that option is not always there), you just get a basic form reply telling you to call them with your issue. If a person is hard of hearing and/or is not comfortable on the phone, that is not a viable solution. And if you do call and get a person to talk to, well good luck understanding them! And if the account is in your spouse's name but you handle everything, they won't even speak to you about any issue you have.

After you have left a seller positive feedback the seller can apparently simply go to the section to respond to the winning bidders feedback and lie about you and tell other sellers to avoid selling to you and warn them to add your user id to their blocked bidders list and you can't do anything about that either! Anymore, if you try to list a piece of solid gold jewelry that does qualify as Fine Jewelry (as per their descriptions), you just keep getting a page stating that you need to change the category that you want to list it in and you must list it in with Fashion Jewelry when the item does qualify (as per their guidelines) to be listed in the Fine Jewelry Section - thus the real possibility of limiting the amount of people who will actually see your listing.

I sold a printer and fortunately for me, I insured the package when shipping it to the winning bidder. The winning bidder claimed that it arrived damaged and requested a refund. I told them that I would be happy to refund their money (in full) - simply return the package to me. Instead the buyer filed a complaint against me and eBay decided that I needed to refund the entire cost that the winning bidder paid for the item yet they did not have to prove that it was damaged or return the item that they claimed arrived damaged. The insurance covered the amount of the item itself but I was out the shipping and insurance cost of that item and I never got any proof that the item did arrive damaged and could not be used.

For all I know that buyer simply said that it arrived broken, got all of their money back and now have a printer in perfect working condition! eBay used to require the buyer to return the item to the seller and they would be entitled to a full refund but apparently they don't even require the buyer to prove that the item was broken, damaged or to return it to the seller anymore. I'm just fortunate that I at least paid for insurance on the package since the insurance did reimburse me for the winning bid on the item and eBay automatically took the money out of my account to refund the buyer for the cost of the printer as well as the shipping and insurance cost and the buyer got to keep the supposedly broken printer without having to prove that it was damaged or broken.

Quite a while back, I listed a new external hard drive on eBay. A few weeks after, the seller left me a 5 star feedback and they claimed that the hard drive did not work and never worked. The buyer did return the item to me, but it was very obvious that the unit had been tampered with and taken apart. I even took pictures of the unit but eBay and Paypal sided with the buyer and refunded their money to them despite the fact that I could prove that they tampered with and took the hard drive apart.

Apparently eBay is just looking out for themselves and the buyers. I realize that there may be some unscrupulous sellers on eBay, but there may very well be some very unscrupulous buyers on eBay as well and who is looking out for the sellers in those instances? There was one instance where a buyer left me negative feedback and then filed a claim against me stating that they never received their package- but only after I contacted them (after seeing the feedback) to ask them to please check with their local post office since the delivery confirmation number stated that the package was in fact delivered to them. The buyer refused to do so - told me it was my problem claim that I lied about it being shipped, that they never received the package and that I needed to refund their money.

Despite the fact that the delivery confirmation number showed the package as being delivered to them, I could not file an insurance claim for a lost package since the confirmation number showed it as being delivered and the fact that they refused to even contact their local post office to see if the person that delivered their package left it outside for them (claiming that there is no way it could have been left outside or stolen). I was going to refund their money anyway (in good faith - hoping that they were being honest). However, the buyer had filed a claim against me instead and I needed to respond to the dispute through eBay so I did.

I responded to the dispute as per eBay's rules giving the delivery confirmation number and that according to the delivery confirmation number it was in fact the delivered to the buyer. eBay did side with me (as the seller) and eBay closed the case in my favor this time. Despite this one instance, eBay does not protect the rights of the sellers in any way, shape or form! I now warn others to avoid using eBay to sell items (at all costs) and will not be doing so any longer.

I, just this week, received notice that my selling account has been suspended. I have spent two whole days trying to get the situation resolved. The only fact that eBay will tell me is that my account and my son's are linked to a suspended account.

That account belongs to his ex-wife who divorced him over three years ago and in the divorce decree, was awarded full ownership of the eBay business. I was able to speak with an account manager, Ann, who gave me a reference number and told me that the only way that I could appeal my case is through a response e-mail to the suspension notice. She assured me that eBay did not and would not remove active listings (my son had about 100 with bidders) but instead would not allow further listings. This was absolutely false!

After speaking with her, I e-mailed my case back to eBay. This morning when I got up, I found an automatic response telling me to contact the same number that I had spoken with last night. Upon calling, I again stated my case. That my son could fax them a copy of the divorce decree stating that he no longer had any attachment to his ex's business. She told me that my case had already been reviewed, that I could not speak with an account manager, and that I have no recourse at all because of my association with my son's ex. She then proceeded to hang up on me!

Does that not sound like discrimination? How ethical is it that an accused does not even get a chance to prove his innocence? EBay assured me that I could still purchase items on their site. Are you kidding me? They have ruined my son's life and our holidays and they are sure that we would want to participate in their ethical business? I have found all kinds of sites on the internet who will set up new legitimate eBay accounts so you can get by eBay's nonsense. But who would want to give them more money for being treated with such little respect and consideration?!

Another good seller "booted" from selling on eBay. I have been a faithful member of eBay since 2003. I used eBay to supplement my income for years. I have contributed in making eBay what it is today. That being said, I have recently been restricted from selling on eBay for life. Their statement on why I was booted? I received 4 bad ratings of communication in one year, not bad feedback mind you. I have sold hundreds of items in that one year. What kind of policy is this? This is stringent policy is completely ridiculous and simply an unfounded act. When I asked eBay to explain exactly what I have done, they said that they cannot divest that information, yet they had me go through 3 operators and each one made me verify all of my private information, which in itself took about 45 minutes before they told me goodbye forever.

I asked if there was anything that I could do to rectify this situation and out of the 10 times that I called them, I was told thank you for your years of faithfulness, but you cannot sell anymore. When asked to talk to a supervisor, each time the supervisor was in a meeting. This business practice is the most ignorant business practice that I have ever seen. I recommend that everyone avoid eBay at all cost because there is no willingness for rectification for anyone eBays part. They told me that I was given numerous chances. I said can you explain what chances that I was given. They could not provide the information. How ridiculous. So after paying eBay all their outrageous fees for all these years, they decided to get rid of me. It's a very sad day. No more eBay. Do not buy on eBay. Do not sell on eBay.

I contacted eBay because they had to verify my identity. They asked a few question for the identity process at which time I was told I did not answer the question right. I was told to fax a copy of my I.D and a utility bill. Now, eBay has said, they do not accept copies of these items for verification. I am now told by eBay, I can never have an account because they only do verification phone. Once I was told, I could never open an account again, the eBay operator than hung up the phone.

Ebay is a rip off! They have a fee for just about everything and anything. Charging a final valuation fee on shipping costs has to be illegal. I believe this fee started after Whitman lost her political run in California, but I can't be 100% positive. Regardless, charging a fee on shipping costs is low down scummy! Everyone should file a complaint with your state's attorney general then stop using eBay and Paypal. One bright attorney should step up to the plate and begin a class action law suit. Ebay needs to be stopped. And think before buying HP products. Meg Whitman now runs the company.

I bought a car off of eBay Motors. It was advertised as in good condition and in fine running order. It was a lemon. It has needed over $3000 work and is still not running. It had engine trouble, a cracked windshield, broken glove box door, the 4 wheel drive is not working and there is a Volkswagen catalytic converter welded in place where a much larger one is needed.

I have yet to fix that but the estimate is over $1500 for that alone. It had been in 2 fender benders and required $1500 body work too! eBay's "We've got you covered" buyers protection small print is that they do not have you or me covered. Paypal failed me when I filed a complaint that I did not receive the merchandise as described.

Don't buy a car off of eBay! E-bay refused to help. Paypal refused to help. I'm stuck with a car that still is not on the road 3 months now and worst of all, this seller is still out there on eBay, selling other cars to unsuspecting buyers. I filled out a survey sent to me by eBay about how did I like buying a car on eBay Motors. When I filed it, I got a notice from eBay Motors that "They had enough surveys and would not need mine so you will never read off the bad nightmare experiences with eBay. Don't trust eBay's or PayPal's policies, especially when purchasing big ticket items!

I sold a silver coin to someone who gave me a positive review one week after I sold it. Three weeks later, he claimed he never received coin. I had a receipt for postal shipment and the buyer's 5-star rating for the transaction. Ebay adjudicated, taking the money out of my Paypal accounting and refunding the crook. Ebay sides with buyers who are crooks. Ebay is very unfair to vendors.

Please, help us understand why people still choose to buy on eBay. Are people that out of touch, that they do not care about what happens to their neighbors, so as long as they get something free, they will use any kind of scam, and become part of it to obtain it? eBay is the most fraudulent online entity. We have gathered so much data on eBay since 2002, and it's incomprehensible to believe, that people still have not taken eBay to court. This is a simple and very clear cut case. eBay has always thrived on the misfortune of sellers and buyers, by using their own policies to protect their fraudulent ways. Here are examples:

11. Bottom line, eBay's platform is a fraudulent entity, starting with their customer support, that forces members to provide all their private data to verify their accounts, but agents refuse to give out their IDs during the time of call. Agents provide false information (names, ID, locations, etc.), and often time do not record the data of complaint being reported to eBay.

Yes, we have experienced all of the above, during our relation with eBay and PayPal, which is now an eBay company. Please people, it's time to come together and take on this monster that has terrorized the planet, for the past decade. This cancer is now being spread to the rest of the planet with your help. Do not allow this to continue, and think of all the people that have believed this lie, only to find themselves filing for bankruptcy, while eBay's CEO gets a fat paycheck.

This is an outrage if you allow this to continue, it shows very little character on your part, to be this weak to allow this to have gotten this far. Dear sir Pierre Omidyar, eBay creator, for someone who is supposed to be from Hindu background, you are just a disgrace to our Hindu's beliefs. Where is your karma? You sold out for a few lies fed to you by some Harvard thieves, to provide them with a paycheck on behalf of others' misfortunes. Shame on you, but every saint has his/her day, and your day is coming!

We lost money and merchandise. eBay forces to refund payment, while lying/fake/buyer keeps the item, then eBay profits from fake sales, and assumes no responsibility.

I found Tiger Direct through eBay Stores and purchased 3 monitors recently. The most recent failure is my 27" LG monitor for which I had an extended warranty. I reported this before October 26th and it took about 10 days to get a return authorization. I returned it November 4th. LG called and said it could not be fixed, and that they would send another monitor. It's now December 6th and I still have not received a replacement. Tiger Direct has not returned phone calls. The account manager, Steve **, has done nothing but refer this matter to his superiors and has not answered recent emails. I called and spoke with Lubom's manager, George, who was going to follow up and I have not heard back from him. My most recent email will be sent to **@TigerDirect.com.

I'll follow up with the Better Business Bureau soon to see what they say. I have a second Acer Monitor from Tiger Dirrect that failed during warranty and was sent back for repair. After 4 weeks, I received my old monitor back and was told that nothing was wrong with it. After about 2 more months, it had the same intermittent failure except now it was out of warranty and I lost out again. Now, I'm stuck with another bad monitor purchased through Tiger Direct.

EBay has decided to give a buyer a full refund without returning the merchandise. I have been selling on their site since 2000. There have been several situations where they have issued refund but only after the merchandise was returned. Now I have another one involving $4,150.00 that the buyer destroyed and now they want to refund this one as well. Now I don't even know if I will get the broken item back. This situation calls for legal action and I do not know how to proceed. I will be happy to supply any and all details if needed but it will take some time that I don't have right now to give full details.

I can tell you that I spent approximately 7 hours getting paperwork together to prove my solid case to eBay but they do not care because I am a seller. It really is all about the buyer. They decided on my case in less time than it would have taken to review the documentation that I faxed. All in vain, of course, because again I am a seller. Looks like I am going to loose $4,150.00 with nothing to show for it. The bad part is he filed a claim with the shipper and appears he is going to make money on the whole deal.

The claim was filed for a cellphone that someone did not receive in Russia. I provided the customs declarations form as proof of shipment which USPS claims only got as far as NY. Ebay refunded the Buyer $291.00 and now I owe Ebay $291.00. Buyer did not pay for insurance or delivery confirmation on item. Ebay has those options as additional services available to the Buyer. However they are not mandatory. I believe it's the Buyer's responsibility to pay for those services. This Buyer also has numerous 'negative' feedback he left for others stating they never received item or received item damaged. I believe Ebay should back seller.

I've been selling on eBay for some time and apparently this is unlucky year 13. The lengths eBay will go to abuse their sellers while holding the buyers in pristine fashion is disgusting. I just sold an item to a buyer that went conveniently "missing". Though I had proof of shipment receipt, buyer demanded full refund via the resolution center. After getting her refund that I gave in good faith, even though my auctions state that I do not give refunds, she promptly turned around and rated me snidely. Upon taking it up with eBay, I spoke to three people! All who had the same difficult accent and contradicted what the website's rules claimed.

In the end, I lost both the "missing" item and the money refunded, and was just left with catty feedback to show for it. Nice! I've finally had it with eBay. Maybe someday they will actually remember that sellers make the site go 'round too.

I made an offer on an item, in the beginning of November. The vendor of the item emailed that the original buyer defaulted, and he would accept my offer. He insisted that he could not send an invoice, because of eBay/PayPal policies. The same item has reappeared for sale, on a different website in the same city on 11-29-11. The dimensions are the same: the photos have the same background. Despite emails in the eBay system supporting my sale, eBay will do nothing. I have waited nearly a month for an invoice, only to see the same item for sale, at a higher price, from a duplicate account.

I've had my eBay account since 2007 with 100% feedback. I needed some money and I listed my Meito fine porcelain plates for really nothing. I have listed 20 plates that would go for 5-15 dollars a piece for only 23 dollars for all 20 of them. This buyer that bid on them and won the auction for 33 dollars also sent a memo that I need to double box and wrap them right because he just bought some that were mostly broken. I noticed that eBay was holding the money and did not let me take it out. I called them, told them that I have a good feedback and that I needed the money. They proceeded to tell me that after the buyer gets the plates and if I printed out the shipping label on their account they're going to release the money. I printed out the shipping label. I boxed out the items and shipped them out. I even went to the post office and asked them to stamp everything fragile and they did so with their red stamp. I even used tons of newspaper to make sure that nothing was moving and it was wrapped okay.

After a couple of days, I received a message from the buyer telling me that the plates I sent were mostly broken, that it's the worst job he's has ever seen and that he wants all his money back including the shipping or he'd get a hold of eBay. I told him that the wrapping was right and that I would not return his money because I made sure that was wrapped properly. Not to forget that when PayPal did not want to give me the money, I asked them that if I send it, what guarantee do I have that the item will get there and the guy will not claim that they're broken since he left that message after he won the bid. I ended opening a case with eBay which got escalated and in his message to eBay, the buyer was straight up lying to customer support that he had made me an offer to keep some of the plates and just returned what was broken which was a complete lie.

I called eBay customer support and they told me that they're going to read the emails between me and the buyer and make out a decision. Because of me accusing the buyer that he is lying and that he had done this in the past, he wrote eBay in his complain how the last case he had with the lady who sent him broken plates and she even offered to give him like $20 back not to put a negative feedback but he was tired of it and gave her a negative one anyways. You can tell from all his stories that this buyer had done exactly the same thing to other people. After he has seen that I didn't want to have nothing to do with it, he even proceeded to write and say that he was going to keep the non-broken ones and returned the bad ones which I told him, no way! I was hoping after talking to customer service that they're going to realize what a scam artist this guy is and that they're going to rule in my favor. I knew that just reading the messages between me and the buyer, you can tell that he was full of lies, and there was something fishy going on.

To my surprise, few weeks later, eBay sent me a message that they found in the buyer's favor and after they received the tracking information that he returned the plates that they're going to issue a full refund. That is the most messed up thing I've ever heard! Me as a buyer, I am out of the plates, out of the shipping money, and now I don't even know what this guy is sending back if anything. So I am in a lose situation here. Even if supposedly some of the plates would have end up broken by any chance, I sold this guy plates that are worth hundreds of dollars more that he paid for. I only charged the guy a little over $1 per piece and these plates are worth $5-$15 apiece. I am so done in selling stuff on eBay. I was buying, selling and you think that with an account from 2007, they would treat me better but I guess they scammed me too! I know that they were able to see all the lies the guys was telling trough all his messages but I guess that I was his next victim.

I am the seller (100% positive feedback) in this instance, and to what follows, eBay Resolution Center ruled in the buyer's favor.

I, as well as millions of eBay users, use various buzzwords to attract notice from a maximum of viewers. No bogus claims of "authentic', "real" or "genuine" Coach anywhere on my listing. As an aside, I also used "British" as a way of referencing shade. Does this mean I tried to pass them off as British-made, too? Inexplicably, eBay said that that lone, isolated and solitary word "Coach" amounts to a full-blown description by me that the boots were authentic Coach.

The title of a listing is not exclusive of the detailed description within that listing, and I cannot imagine anyone making a purchase based solely on the information contained in a listing's title and nothing more. Apparently, she did, having neither read the description nor taken the time to even ask questions in case the maker of the item was ever in doubt. No telling what I would have actually purchased over all these years if I'd read no farther than the title! I've fielded thousands of listings over the years, from furniture, to perfume, automobiles to jewelry; nearly every listing contains catch words or phrases to pique interest. It is what is contained in the description, I feel, that informs the decision to buy or not to buy. Tellingly, most of my positive feedback postings, pointedly and intentionally, give credence to my thoroughly accurate and completely honest detailed descriptions.

So how can I not believe that no human mind considered the actual listing information when such a stretch of imagination is glaringly apparent? Compared with other's issues here in this forum, my monetary gripe is small. What is huge is my sense of justice. I've heard for years that eBay unjustly skews rulings in favor of buyers, and now I feel the unjust sting. But, of course, without happy and satisfied buyers, eBay wouldn't exist! And the sellers? I guess we're all lumped together as bottom dwellers, duping poor, "honest" buyers. The payback for our lot is having to cope with those who are supported by eBay in hurling baseless claims and patently false accusations. Most insulting is when justification for doing so is rendered as the truth by eBay's "advanced" technology.

Ebay/Paypal is holding my money for 21 days based on four shipping time star ratings below average. I have been on Ebay since 2002 with 577 transactions and only two negative feedback. All of my other ratings are stellar. I am not allowed any redress (i.e., they will not check to see if the four people received their item within the time I indicated).

I believe this is illegal. I do not have access to my money and they are collecting interest that I should be collecting.

I purchased an item on eBay, Estee Lauder House of Fragrance 11-piece Collection, on November 13, 2011. I was told to expect a delivery date of November 17. On November 20, I inquired about my item only to be told that the item was delivered and that there was delivery confirmation to prove it. Well, I never received the item and no one seems to know where it is.

The item is too big to fit in my mailbox. I was here all day on November 17 and no one ever came to my door. I spoke to the carrier on the 20th and she does not remember delivering a package to me. I also spoke to my neighbors and they do not have my package. This is not the kind of neighborhood where it is safe to leave a package on the door. I order a lot of packages from eBay and this is the first time this has happened to me.

In the past, the carrier always leaves a notice if the item is too big or if it is small enough, they will put it into my mailbox. I have received several items since from eBay without any problems. I have called the postal service every other day since the incident and I have received exactly one phone call from them, I am promised a follow-up phone call yet no one ever calls me back. Today I was told that since it has been several months (what?), there probably won't be any kind of follow-up at all.

I sold an ATV on eBay, but the buyer never paid, and eBay charged me $67 for seller fees. I requested that my account be closed, and they won't allow me to close the account, because they say I owe them $67, and they refuse to remove my credit card information. I will be charged seller fees for something I didn't get paid for, and because the funds were not transferred to my account, I will be charged overdraft fees as well.

I recently opened up an auction to sell an Xbox 360 on eBay. I had it won by an individual, and I sent them the system after prompt payment. They claimed the system was not in very good condition as I indicated, and I advised that I would refund their money and shipping costs over the top just to keep them satisfied and happy about their inconvenience. They mailed me the same box back, but inside the contents were not the same. The hard drive was missing. The console was not the same, as indicated by the serial number which does not match the previous serial number on my Xbox Live Account. I told the buyer that they sent me the wrong system and no hard drive. They claim they sent the correct things.

I mailed back the system, but in the meantime, they complained to eBay and got a full refund of the purchase price. I now owe $185 to eBay and I don't even have the console anymore! I promptly called eBay and they said over the phone that they couldn't do anything, and it would be better if I just filed an email and written response on their website. I filed the claim stating how I have proof that they mailed me the wrong system, and the hard drive was missing, and I don't even have the console anymore, that it was shipped back to the buyer!

They denied my appeal!

The buyer told me I should have just done what eBay told me, and has admitted to sending the wrong system through email on eBay. The buyer offer to send me the wrong system back without the hard drive, what nerve! They also said that they do not have the hard drive. What am I supposed to do at this point? I find it appalling that eBay was this incompetent to steal my funds and give them to a delinquent buyer taking advantage of the system and general ethics! The buyer is a blatant thief, and eBay supported their actions! I am outraged and disgusted by this situation.

I've been selling on eBay for over 10 years now. I have a rating of 1421 and 100% feedback as a seller and a buyer. Recently, I sold something "as is, broken, needs repair". The guy bid on the thing $500 within 10 minutes of me listing it. When he got it, he complained that there were too many parts missing, so he filed a "not as described" claim. Of course, eBay ** on the sellers more often than not and ruled in his favor. Two cases, back to back, like this. One guy said I didn't box the item like it should have been and it arrived broken up. He too filed a $200 claim, so I am in the red $700.00 by eBay! Nice knowing you!

I just started designing jewelry and I was buying my sterling silver, gemstones and pearls from eBay. Anyway, after buying the materials for my jewelry for over two years from these foreign sellers on eBay, thinking that I have been purchasing genuine sterling silver, authentic pearls and gemstones, I decided to have these items tested for their purity and authentication due to the growing number of fraud complaints on eBay.

Well, I took most of my purchases to a jewelry and they tested the .925 sterling silver, which turned out to be way below .925 and over half was plated silver with plastic and or glass gemstones. The pearls turned out to be plastic. My jewelry torched a few to show me and they started smoking and smelled of burnt plastic. He stated that real pearls don't burn. Several gemstones were plastic or glass and dyed.

So now, I am completely distraught over this because I started making jewelry with this stuff and it's **! Most of these purchases were over a few months ago, so there is nothing I can do. I have wasted thousands of dollars on fake sterling silver, pearls and gemstones--most from foreigners--but some here in the U.S. as well. Please be careful when purchasing anything from eBay. Sounds like they are allowing this fraud to continue even after thousands of complaints because they want to make money and nothing else matters to them! I have complained a few times and have yet to receive a response from eBay!

eBay restricted me from buying/bidding for 90 days while I have $104 in eBay back that I wont be able to use either. I've called and appealed to them. They are not fair to use their buyer rating system they use against buyer are not fair either. They said my rating is 48%. They calculated my buying experience based on the number of cases/claims of fake Louis Vuitton that people sold me, that I've opened, and the no. of honest negative feedback that I've left others after the transaction transpired.

I've spent more than $20,000 in buying Louis Vuitton from eBay with roughly 50% were fake/counterfeit, with 50% of these I have to open my case through eBay to get my money back. I don't get any benefits or hype to return fake Louis Vuitton back to the sellers, because they cost me from $7.99-$40 to ship them back with signature and insurance. Not to mention that, it also a waste of my time to drive back and forth to the post office. It also costs me money to pay my credit card interests while I'm awaiting for eBay to finalize their decision or the seller to refund me. Fake items are one thing, but there are cases where the descriptions are not as described, where seller said, "excellent, nearly new" Louis Vuitton hand but when I received them there are ink stain saturated inside and crack on either piping of the leather.

I have left honest negative feedback to sellers who refuse to refund me money or selling fake. eBay encourage me to leave feedback but use it against me to restrict me from buying. Basically it's just as if to tell me to leave positive feedback for fake Louis Vuitton. In some cases, I agreed to revise the feedback after the seller handle my case in my satisfaction.

Lastly, I have $104 in my eBay buck that was an incentive to motivate me from buying on eBay, that will be lost or forfeit by eBay because my account is suspended for 90 days (til 3/18/2012 will be lifted) and next eBay buck payout is 1/3/2012. How fair is this?

I am one of the sellers that the account was got restricted just recently.

I have been with eBay since July 2005, mostly as a buyer. I just became a seller since September 2010. The items I sold including designing handbags, shoes, and clothing. For more than a year selling on eBay, I only had 2 neutrals feedback, none negative feedback and the rest of my feedback are positive. I have over 250 positive feedback since I started selling last year. I paid my fee on time.

Recently, I received a notice that eBay restricted my account. From that email eBay instructed me to reply if I want to appeal. I did reply. The next day, I received another email (automate responder- I could not reply) telling me to go through the link to get the phone number and the PIN so that I could call and talk to someone. Well, I did follow through the link, got the phone number, called and talked to a customer representative. I asked the same question that why my account was restricted. Here is what he said... "Look like your account was restricted indefinitely, but if you want to appeal, you have to reply to the email they sent you because I could not answer to your question... Where do I go from here? I replied to their very first email. They responded by telling me to call. I called and now the representative said he could not answer my question and told me to reply to the first email again?

Am I stupid to go around and around and around with their game?

I feel this is very unprofessional and unethical. It's not how people are doing business. I am very frustrated. All I want to know is why they restricted my account and they keep going around and around without giving me a straight answer to my question. I pay my due on time everytime, so why don't I deserve to know. I just don't understand. Obviously, they want to hide something or don't care about their sellers while still collecting their money. Very unfair.

I had to open a case against a seller that charged me expedited shipping and then was weeks late in shipping the item I purchased. I asked for a refund on shipping charges only since this was a gross mishandling of a customer. This was reasonable considering that I paid promptly and for the expedited shipping and the seller did not follow through with the selling arrangement for which I was charged. eBay reprimanded me, the consumer, who did not do anything wrong and decided in the seller's favor. They are having random customer service representatives who make decisions on cases they do not even understand. This is even more of an abuse of the consumer. Further, when I called eBay customer service, they left me on hold for over 20 minutes. Each time I talked to someone and never came back until I had to hang up. They grossly abuse individuals that are trying to resolve the issues.

eBay suspended my account following a question and answer session with an employee. The employee told me I could not answer the question which she mumbled asking if I knew some street name. After suspending me, I asked if I can appeal and that this is nonsense. She said I can fax over my passport copy and bank statement to eBay and it should be okay. After several times of faxing my information to them as they said they never received it, they said they had already made up a decision to suspend me for good and faxing was of no use.

I have $280 pending in my PayPal account for my sale and it is just lying there. eBay never created issues for me when buying products and when I want to sell, it's like an iron wall. The representative keeps telling me they are the bearer of bad news and keep repeating themselves without telling me what I did. eBay is pathetic and it ruined my chances of selling things online which could have made me good money. I want to sue them. Please help.

I had started an online petition to make today, 11-11-11 "Close Your eBay Account Day." Today, I signed into my eBay account and clicked "Close My Account." The window that opened said, "We can't close your account at this time because: You currently have a credit balance." Confused, I went to my account and was shocked to discover that there was indeed a $0.01 credit but my previous invoice was $0.95 which I paid and this was the only transaction I've had (note the date above, June through November).

I immediately called their Customer Service Department and the man on the phone had no idea where this penny credit came from. After putting me on hold to find out what's going on, he said my $0.95 payment had not yet cleared, but once it does (in two to three days), that mysterious one cent should go away.

It is my firm belief that eBay saw my petition and knew that I was going to close my account today. They decided to have a little fun of their own by deliberately planting this $0.01 credit into my account to make it impossible for me to close it. I cannot close my account; I will need to wait one month to receive a refund, and when that happens, what's to stop them from doing it again and again?

I purchased a car from a dealer on eBay. The dealers name was prestige-motors1. You shouldn't buy cars from this dealer. This was what happened:

According to the dealer, the car had no problems. I won the auction. About a week later, I got the car. Obviously, there were some problems. My local Lexus dealer said the wheel bearing is bad, transmission mount is bad, battery is bad, and parking brake lever is bad. It was about $1900 repair. I tried to get the dealer to paid some of the repair. Guess what happened? Anyway, I left a negative feedback on this dealer. Next thing I know I have non-payer notice from eBay. What? I paid him three days after.

Now this is what happened with eBay. I am far more upset with eBay than this dealer. I called eBay and explained to them that I paid for the item right after I won. eBay said there isn't much they can do about it because there isn't a way for them to verify my claim. So I offered them that I have US bank to US bank wire transfer information, shipper's receipt, and communication with the seller admitting about the car is with me. The eBay representative said all those information are "illegitimate" and can't be verified. Okay, you don't have to take my word for it. Let them give you the information to you so you can verify them. But she kept saying they are illegitimate and can't be verified. I told her to ask any lawyer, they can tell you how to. She basically hung up on me.

I called again. I got another so-called specialist. She preached to me how bank-to-bank wire transfer is not an approved method of payment for about 20 minutes. She told me to read the policy about payment methods. Apparently she didn't read it herself or lied because bank-to-bank wire is approved method of payment for autos, real estate and large equipment purchases. The big problem with this was that the dealer was able to get his negative feedback removed by simply lying to eBay and eBay will do nothing to fix it. I called eBay about six times and some e-mails but all same response. They rejected any evidence to prove that I have paid this dealer.

I didn't know buying car on eBay had such shabby procedure. Someone can simply lie about getting paid for that car and take your money. eBay's buyer protection would mean nothing. You could be out of thousands of dollars. And eBay will treat you like a "dead beat". I am just glad this guy sent the car first and said I didn't pay because I could have lost almost $16,000 dollars and I would have no way of getting it back!

If you want to a buy a car on eBay, you better hope everything will go right because eBay will be your enemy and not a friend if something goes wrong!

I called eBay customer support regarding help on how to use their website, and the buy now feature was not working. The man I spoke with this Monday, November 7th, 2011 told me to delete my auction and relist it as buy it now type of auction. As he was taking me step by step as to how to delete the auction, he told me to select whatever reason I think applies best to me in deleting the auction. My buyers could see the buy it now price but could not push the buy now button, so I had a few people ready to buy my item as soon as it was relisted as buy it now. I went ahead and followed all the instructions from the representative. I cancelled the original auction and had it re-listed, and within a few minutes, I had a customer buy my item for the set price.

A day later after selling my item, I noticed another eBay user paying for my item, an amount that was the last bid on the auction that I cancelled as per the advice of the eBay customer representative. As it turned out, the closed auction wasn't really closed but was sold to the last bidder for a minuscule amount. I tried explaining to the bidder that the auction was closed but he wasn't having it and ended up giving me a negative feedback since I refused to give my item away for practically free. My score went down from being 100% to 50% which is a huge difference, making you an eBay outcast momentarily.

I called eBay for help for the third time now in a matter of two days. After being hung up on several times by "accident", I spoke to a very competent representative named Sean, who was able to competently look into the issue with great understanding of what has happened. After making some detailed notes, Sean was going to transfer me to a department called "Trust and Safety" department, assuring me that since I followed the directions of an eBay representative on Monday and did everything that was told to me, it was only plausible that the negative feedback would be reversed. Since help desk representative should be accountable for the advice they give. Unfortunately, that department was closed and Sean promised to call me back the next day, which he did this afternoon, 11/10/2011.

After transferring me to the so-called Trust and Safety department, I had the displeasure of speaking to a representative who would only give out his name as Nathan. Nate, as he initially called himself, as combative from the very beginning, putting me on hold and then stating that he hates being the bearer of bad news cannot help me. Stating that everything was my fault, even though I followed the instructions of a representative from eBay, he says that I should have known better and there's nothing he can do for me. I pleaded with Nate, asking how this is fair. I called for help, followed all the instructions, and now, I had to pay the consequences because of an incompetent representative. Nate stubbornly repeated himself over and over, cutting me off at every attempt that I tried to make to plead sense into him.

He said that there was nothing he can do for me no matter what I said. I asked to speak to a supervisor, and he refused to accommodate my request, saying that he was the final say and that there was no one else above him in the entire company of eBay. I pleaded with him to escalate the issue so that someone who was willing to help could take a look. He stubbornly and rudely repeated himself, going around in circles and repeating the same thing over and over, saying that everything was my fault and that I had no choice but to accept his ruling. After pleading with him to talk to his superior or to have him escalate the issue, he rudely replied that he is going to hang up on me now, and he did.

I had a user ID and a password that had functioned a week or so ago. When I went to use it again, I was put through a series of denials and made to type up box after box of letters and even when I reinvented user ID and password, I was still told that they were incorrect even though I'd followed their criteria for password and user ID composition. I'm thoroughly disgusted with them especially their continued rejection of password after password.

I will be doing business with other merchants. The hell with them. Why is it so blinking difficult to do something when you are following their rules and jumping through their hoops.

Recently, eBay sent a solicitation email, to purchase used Apple iPhones. I had a 3GS 32GB that was in absolutely perfect condition and was considering upgrading to a 4S. Clicked their link in the email and was taken to a page, where I answered some questions about my phone's condition and printed the FedEx shipping label to send the phone to eBay for a purchase price of $155.71.

Today, I received a response indicating that my phone was not in the condition I described, and the reason specified was "Item shows multiple signs of heavy wear: deep scratches, scuffs, pitting, or other cosmetic disfigurement. However none of said wear in any way inhibits normal function of the item.The housing of the unit has sustained significant visible wear or cracking. "

The phone was in a case with a screen protector installed from the minute I purchased it. There was nothing wrong with the unit, and certainly nothing as described in the previous quote. I sent the phone back in the original box, with all documentation, SIM card removal tool, charger cable, and even put the factory screen protector back on. They did, however, make a counter offer of $75.17. Insulting!

I called the 800 number and spoke with a rep from AllTech Wholesale, who placed me on hold, and then stated that she could raise their counter offer to $114. I promptly told her to send my phone back, and that it had better be in the same condition it was, when I shipped it to them. What a total scam! I never expected this type of behavior from eBay. I now, no longer trust eBay, and will certainly not respond to any future offers they make.

I am a seller on eBay and have been for years now. I am really fed up with the customer support that eBay has to offer. It is completely terrible. The worst I've experienced in my life and that's saying a lot since I really have had some terrible service. Since I have been a member for so long, you would think they would treat me better since I am more prone to giving them negative feedback.

Firstly, as a seller, eBay provides absolutely no security and buyers usually abuse their feedback. But personally, I had my account put on restriction because I was selling too many items. They proceeded to ask for proofs of merchandise. If you have a regular account, not a company account, how can you provide proof of merchandise? They are basically slandering their own motto which states that they are the place where you can sell old items and earn a little extra money. Who keeps receipts for items you bought for family members or your children years ago? What if it were a gift? It's simply impossible for home sellers to provide proofs of merchandise, period.

Not only were they harassing me by putting my account on restriction but for over two months, I called in every day to resolve whatever issue they had with me. Countless times would they tell me that they would call me back or send me an email to address my concerns but I never received a response? They always tell me that the department I was trying to get a hold of had no phone support and they didn't know their email address for me to contact them. It sounds hard to believe that they don't know how to get a hold of one of their own departments, don't you think? Two and a half months later, I called back in and spoke with a phone representative and they finally slightly lifted the restriction. Instead of the previous items, I was allowed to list as many as I want. I was allowed to list 5 items. 5 items couldn't even pay for gas money. As a seller since 2007, do you think that they would treat me with a little more respect then only giving me 5 items?

When I threatened them that I would cancel my account completely, only then did I receive a response and after leaving a long detailed message, the only part they responded with was that they do this to all their sellers. Does that make sense to you? We are bringing in all this money for them and they are treating us like ****. If it weren't for us, then they wouldn't be as successful as they are now. I felt I needed to voice my opinion because I understand that there are people who cheat eBay and do them wrong but for me to be a member for that long and to have excellent feedback, there's got to be something wrong with the eBay company.

I have been an eBay seller for 2 years. I have had 100% positive feedback and 70 sales. I closed my store down a month ago because the eBay fees were more than what I was selling monthly. eBay charged me an extra $22.00 for listings after I closed my store.

I called eBay customer service and they told me that they would remove those fees. They did not. Now my account is blocked so I cannot make any purchases on eBay. All for $22.00! I just spent an hour on the phone with them (eBay) and was sent to 3 departments and they basically told me tough luck! So now I am out $22.00 and I have a suspended account which I do not deserve! Also, the 3 CSR's I spoke with, barely spoke English. Not cool.

Ebay continues to cut off my legal businesses on eBay and they always refuse to give me a reason. I never break any of the policies on eBay or PayPal. I continue to follow their daily changing and updating of policies that they hold you to the next day, add policies and ban you next day. I have a right to sell on eBay. If they do not wish to allow me to sell, they must give me a reason. Ebay is my only source of income and is my career. Ebay claims to be a vending site that allows you to sell through them. They also claim not to be an auction house/site. They claim to be both many times or will claim to be neither; whatever helps their defense. You can't be both. You cannot be an auction site and than charge fees and cuts.

The United States must be responsible for allowing such pillaging of the people. The United States must monitor corporations that only hurt the people and continue to be a fraudulent company and monopoly. Oversee eBay and make them comply to ethical and legal business terms or ban them from the United States and allow another company worthy of the people's use to rise above the monopoly eBay has over the USA.

I bought a iPhone 4S for $710.00 on eBay from Samuel ** on 10-29-11. It arrived on 11-2-11, I went to activate it and was told by Sprint that the person who sold it to me, needed to deactivate it. So I called the store were it was bought, spoke to a person and told me that Mr. ** has a 2 year contract on that phone. He also stated that when he cancels the phone and he does not pay the termination fees, the phone becomes useless to the owner and becomes a paperweight. Therefore no one can activate it.

I purchased a soccer shirt, described as "100% authentic, not fake". On pretty much any site on the net, if I saw that then I would run a mile! However, as it was eBay, I thought if anything goes wrong then I am sure I'll be able to get a refund fairly easily. The photos looked good as well.

So I got the shirt and it looked good. The printing on the back looked a bit odd but not enough to bother me. Little did I know that my slight doubt about that was justified. I wore the shirt one night and washed it the next day on a light wash like I do with all my shirts. It comes out of the wash and the name and number printing on the back was completely destroyed. The printing turned out to be fake as no printing I have come across in my 20 years of buying soccer shirts has ever come off in the wash.

I contacted the seller and he responded by telling me that I obviously knew nothing about these shirts because I should never wash them. I mean, really? An item of clothing that you can never wash? Not to mention the hundreds of soccer shirts that I own that have been through thousands of washes anyway. So at that point, I was actually laughing, thinking, "I'll get in contact with eBay and have a refund of this joker before tomorrow." How wrong was I?

Firstly, contacting eBay is made pretty tedious and difficult to begin with. Eventually, I "opened a case" with customer support. The seller eventually responds with the same sort of ** as before so I see an option "escalate the case" which lets you put it in the hands of eBay's "trusted" customer support. Again, I was thinking, "Ah, here we go. An impartial human being who surely possesses some common sense can now look at my situation, and my refund will be on the way soon."

2 days later, eBay decided in favor of the seller stating that because I washed the item, I would not be receiving a refund. Now, I am sorry but this is an item of clothing we are talking about. If it is a well made fake then how am I meant to know until something like that happens? It's like "To ** with your policies here, just look at the context of my situation and it's pretty damned obvious that I am entitled to a refund."

Another thing is that if I had purchased the item in a shop, or even in an official online shop and done the exact same thing then I would have been instantly issued a refund, and I am certain of that. So why should it be different here? So, I'm out of pocket $160 and some little ** in China is up the same amount. "eBay buyer protection", lol, that is a laugh.

I listed football tickets on Ebay. They were purchased and the buyer paid me via PayPal. However, I was unable to claim the payment because it had gone to a different email address (not mine, and it was apparently populated into my EBay listing by their software). PayPal told me that Ebay had to fix this and they transferred me to Ebay. The woman I spoke to was extremely rude, kept putting me on hold in mid-sentence, accused me of being uncooperative and finally transferred me to their German customer support line. I called PayPal back and got a better representative, who told me that the buyer got tired of trying to get his payment accepted and he canceled payment, leaving me with unsold tickets. Ebay actually charged me to relist the item when this was their fault.

I have $250 in tickets that were sold that are now unsold. I have $7 in fees to Ebay for nothing. I'm out four hours of my time trying to resolve this. I have a monstrous headache, courtesy of Ebay customer "support."

I bought a counterfeit LV purse. I determined it was fake. I followed all procedures including contacting seller, etc. and then eBay finally told me they could do nothing to help me resolve it and that they had been in favor of the seller. How could this be? I paid $550.00 for a verified "fake" bag

I was selling mp3 players just like the same thing all top eBay sellers are selling on eBay. My account got suspended without a chance to discuss! I called customer service for answers, and she talked to me with a bad attitude! I never experienced a bad service like eBay's!

For 3 days now I was trying to get help from a human being, instead I got more than a dozen of helpless programmed monkeys somewhere in another part of the world that knew less than me about resolving my issue at hand. They were excellent however at putting me on hold to investigate probably wedged undies and dryness in their nose, as well as wasting more than 6 combined hours of my time; none for them. They won't transfer me to anyone that can help, and they offer help which they cannot provide because they are completely helpless (they said if they transfer me they'll get written up and lose their jobs) so it's easier just to hang up and disconnect. Yuck!

Hey, if there is an attorney that wants to handle the eBay customer service misuse, perhaps a class action suit (they take millions and provide crap without any responsibility) please, I'll be happy to go along. eBay makes me sick right about now.

This seller ** is on eBay. They do not package products well and they do not answer e-mails. I received this product empty and leaking through the mail. I did not open it, I refused the package unopened. I was waiting for a replacement and after 2 weeks, I tried to contact the seller. I got no help neither from the seller nor from eBay.

Be warned of this seller. Also, eBay protection plan does not cover everything. I lost $39.88. eBay sided with the seller.

UPS damaged my item and returned it to the seller stating that I refused it. There was no delivery attempt ever made and in fact, UPS refunded the seller for the damage. I, however, paid for the shipping and the seller took the eBay fees out of my refund. So I ended up paying for shipping and fees on an item I never received. eBay sided with the seller and claimed I had no buyer protection. I paid with PayPal and have no negative feedback from 12 years of using eBay. I will never use eBay or PayPal again. What a ripoff they have become!

I've been having a problem with one particular Seller name Flouria **. I had spent $2773 on a 4.5 Carat diamond ring. When I purchased the ring on September 8, 2011, the return policy was 7 days. When I received the ring on September 12, 2011, around 2pm, I had emailed her and said the ring was too big and wanted a refund and she said "it was fine".

On September 13, 2011 at 9:30am I went to the post office to send the ring back to her under a highly secure delivery called "lock and keys". Lock and keys are delivered by hand and will not be delivered with regular mail. I had paid over $30.00 for the package with over $4,000 worth of insurance, more than what the ring is worth.

When she received the ring on September 15, 2011, she had personally emailed me and said that I have given her a completely different ring. I denied this and opened a claim with PayPal to get my money back. Flouria now had changed her story and said I gave her the correct ring back but replaced the center stone.

She claims that I had replaced a 0.8oct stone to a 0.3oct stone. Flouria was given 10 days to get reports from both jewelers and a police report documenting that the stone was replaced. After 10 days, she had failed to do this and PayPal sided with me. Flouria appealed the decision and PayPal gave her another 10 days to provide the information and again failed to give the information and PayPal again sided with me.

Flouria appealed it the 3rd time and she had finally produced paperwork from the police and the jeweler indicating the center stone was replaced. Please keep in mind, I had the ring for less than a day, she had the ring for almost 3o days, she is claiming the 0.8oct stone was replaced in a few hours. I had the ring, a 0.3oct stone which is about 1/3 the original size. There is no way a ring that small can sit in the original setting without having a jeweler redo the entire setting. There is no jeweler that can redo an entire setting in just a few hours.

Because two defects weren't revealed on eBay's website, but could easily be repaired with a wrench and the correct parts, the seller of a vehicle I purchased through eBay motors agreed in writing to provide (1) a new front plastic bumper and (2) a center console armrest for the vehicle. The seller told me I should receive the parts in a few days.

A month later, after a few calls to the seller, I received the bumper and was told I'd receive the armrest in about 4 weeks. When I hadn't received the armrest in that period, I complained with no avail to the seller. When I tried to post a bad rating of the seller on eBay, they said it was past the 60 limit for me to post. When I complained to eBay about this, they sent me into a seven stop administrative circle.

During this period I also foolishly made another purchase on eBay where the seller promised to ship the product 5 to 6 weeks after the sale. On the 7th week, I asked the seller where my goods are using eBay's message system. That system said I should receive a response in 2 to 3 days. After 4 days with no response, I went to file a complaint on eBay about the seller. eBay told me I was SOL, a 45-day limit had been reached

Both these sellers played eBay's system and lied to me to prevent bad reviews on eBay and to avoid any action by eBay. I informed eBay about both and they did nothing. Be wise, do not use eBay as eBay does not play as advertised. They allow thieves to work freely and their systems provide the thieves the delay discovery of their theft.

I had purchased something on eBay, and after I paid for it, I had forgotten about it. A few months later, I had remembered it. Realizing that I still haven't received it, I tried submitting a message to the seller, and a complaint to eBay that I have not received my item. EBay says that my statute to complain had expired. I have since still tried getting the seller, but have not been able to send a message to them. I want either the item, or my money back. EBay seems to have this elusive way about them, that they take no accountability, and they make it extremely difficult if not impossible to contact them with precise issues. They have become complacent, and irresponsible to people who use their site. I am filing this complaint, on the basis of their statute of limitation, and the fact they cannot be reached, even though they have an area to 'contact them'! As I have said, I either want my money back or the item I paid for!

I purchased a dress from a seller that had high rating/feedback. Upon receiving the item, it was far from what was displayed on their website. It was a pathetic attempt of attempting to replicate an elegant looking dress. Pretty sure, that closely resembled wire fraud. The pathetic attempt of the elegant dress should have been displayed, not the original designer dress. The first thing I did was contact the seller. Of course, the seller sits on their high horse knowing fully well that eBay and Paypal policies protect their fraudulent sellers (if fraudulent sellers didn't exist, neither would eBay).

Naturally, the seller stated that no one else has had any issues with the quality of the dresses that they have sent (from feedback) and that maybe it's because the dress didn't fit that I wanted to return it. How dare he mock my figure when it's clearly the dress that they have sent? I sent photos as proof that the dress does fit and that the seller has sold something of much cheaper quality and complete different style shown on the website. Of course at this stage, the seller knew I wanted a refund and I was shocked to hear that the seller said that they'd pay for the return shipping to them. It made me feel at ease that I was with an honest seller.

Little did I know, as soon as I got a quotation of $48 to send the dress back with insurance, I told the seller the total cost they would have to refund. Then the penny dropped. It appeared that the seller didn't even read a thing I wrote in my previous interactions and only noticed things that had dollar signs next to it! Only then did the seller disagreed and said the whole "it's eBay policy that buyer pays for return shipping". How about eBay's policy that a seller sends what they're presenting/displaying on their page and not a cheap pathetic attempt of it? And then the usual remarks of "sorry for the inconvenience/I don't mean to make you angry/I will refund if you pay for shipping".

I never threatened to leave negative feedback on the seller's wall, I just left it without warning or threats. Buyers have a right to see how dishonest this seller is, that's the whole point of feedback. As soon as this happened, the seller tried to bribe me into removing the feedback, saying that I could keep the dress and that they would refund me the majority of the money for the dress. Like I even want the dress? I wanted the dress that was shown on the website, not the crappy trying hard version sent to me. I then realized why and how this seller has positive feedback. Most of the buyers must have been bribed into taking the negative feedback off. How is eBay allowing these scam artists to do this? Justice and honesty in this world just doesn't exist anymore. eBay and Paypal do not care so long as they get some financial benefit from other people's misery.

I contacted eBay and of course, they regurgitated the same rubbish whilst continuing to allow fraudulent activities to occur on their website. I hate their generic emails that say junk like "We take fraud very seriously", "I am confident that I've helped you with your concern". No eBay, you don't take fraud seriously as there are so many of these fraudulent sellers on your site. Furthermore, I'm still being told to pay for the return shipping for an item I wouldn't have bought if it was displayed properly. So, no. You haven't helped me with my concerns. eBay loves dishonest sellers that scam buyers.

Contacting Paypal and conveying your disbelief at their poorly constructed buyer protection program doesn't go down well either. Asking them to change it so that fraudulent sellers don't get the good end of the bargain is apparently too much to ask. I was basically told that there's nothing I can do except continue to be ripped off by dishonest sellers. It's nice to see what the world is coming to.

eBay Inc. Shipping was paid $25.71 for a shipping label. I was charged for two labels. Only one label was used. I have been trying to get a credit since 9/12/11. It does show a double charge on my PayPal acct. They won't help. I have spoken to 8 different people in who knows what country. I still got no refund. All I get are lies and excuses. Please help.

First and last experience with eBay was with FAVI Entertainment for a TV. I bought a TV with my debit card, which I'm told is allowed by the ad and after the transaction, it says that Paypal is processing the payment. I never gave Paypal the authorization to do anything with my money ever. I got the TV after a week and it's defective. They want me to exchange it and I sent it back. I told them I want a refund and that I'm not taking the chance on their product again, with the company being so far away and shipping taking a week each trip.

I was told I'll get a full refund when the TV gets there. 4 days after, the TV has already been to factory and I've been reassured a few times that I'll receive a full refund. I got an email saying that my package was shipped. Wow! So I emailed them again and they told me they'll stop the package and not to worry, they'll issue me a full refund when the TV gets turned around. 3 days later, I complained again. I got told I'll receive a full refund that night. That night came and I got an email from Paypal support saying I have a refund. Wow! I don't even have an account with Paypal. I complained again and got told that if I don't have an account, I'll get the money from Paypal within 7 days. I'm totally dumbfounded and I know I'll never even visit eBay again with intent to buy. Ever! I still don't have my refund.

On 8/24/2011, there was an amount of $68.00 charged to my debit card from eBay Inc. and I have never purchased anything from eBay. Again on 9/24/2011, an amount of $83.35 was charged and I still have purchased nothing from eBay.

After 14-years of using eBay with 100% Positive Feedback & outstanding service to everyone I deal with according to their regular phone help employees as recently as two weeks ago, I was permanently suspended & blocked because I've fought fraud on that site by it's bad members in the Sports Card area for free. Sounds crazy, right? CRAZY BUT TRUE!

So I've been made obsolete. Yet this still is the exact thing the eBay founder promotes in his "Mission Statement" still posted on eBay how we need to help fight fraud for each other. Ha!

Instead of being honorable & sending me an explanation, they just suspended me FOREVER with lame excuses that regular employees, still to this day, are not aware of.

I made a transaction on eBay and the seller sold me an item that wasn't as advertised. They told me to send it back for a refund and I did. I heard nothing from them since so I opened a resolution dispute with eBay. I then wanted to add an update stating that I heard nothing back from the seller, but it defaults to closing the case. I did not close the case. I was updating it.

Please assist me in resolving this.

Howard **

EBay also suspended my account due to another account that was linked to mine which I have no idea of. They first of course asked for copies of my driver's license, credit card billing statements, and sources of my inventory, yet they still said that this other account was mine or a family member's. Ridiculous! By the way, ever since I started using Paymate instead of PayPal, they have been giving me a hard time.

I bought a computer external hard drive from a seller on eBay for $33.99 on Aug. 13, 2011. After a few days, I found out that eBay deprived the seller of user privileges and canceled the listing of the item I bought. Afraid that the hard drive would not be delivered to me, I filed a claim for refund. The seller responded by alleging that the hard drive had already been shipped and provided a tracking number. When the package the seller sent arrived, I found out that it contained a Chinese coin instead of a hard drive. When I informed eBay of the deception, instead of being outraged, eBay required me to ship the coin via UPS or FEDEX back to the seller in CHINA. I informed eBay that shipping the coin via UPS would cost $89.67 and via FEDEX, $63.18. Because my claim for refund was only $33.99, I sent eBay 3 emails, asking it to reconsider its decision. On Sept. 16, 2011, I got its answer. I was told I would not get a refund and that I could keep the coin.

I bought a Western Digital 3TB external hard drive on eBay from a seller located in China on Aug. 13, 2011. eBay removed the seller from its list of registered users. Afraid that I might not get the item I paid for, I filed a claim under eBay's Buyer Protection Guaranty.

In response to my claim, the seller alleged that he had shipped the item to me. When I received the package, it contained a Chinese coin, not a computer external drive. eBay, instead of treating the act of the seller as an attempt to deceive, considered it as a mistake on the part of the seller and required me to ship the coin back to China at my expense. The cost of shipping the coin to China was high (UPS-$89.67, FEDEX-$63.18, and USPS $29.95). My claim for refund was only $33.99.

I sent three emails to eBay, informing them of these facts and requested a reconsideration of their decision. I did not get a reply.

The seller told me the first item was lost in mail and he would resend. He didn't and by the time I realized, it was past the 45 days that you have to make a complaint through eBay, which isn't posted anywhere until you look for it once you deal with a horrible seller. I live on the opposite side of the continent, on an island, so mail doesn't always cross boarders within 45 days. Also, I can't get my money back but now can't leave negative feedback to warn others of this thief because you only have 30 days to leave feedback. Does this make sense to anyone? I have to leave negative feedback then make a complaint, and what if its rectified? That person that has poor feedback for no reason. eBay obviously needs to hire a business consultant who is over the age of 12 to figure out the simplicities of how businesses should work. eBay is the only place where "the customer is always right" has no merit at all!

I'm an eBay buyer from New York. I bought OneTouch can opener from an eBay seller located in Hong Kong. The eBay seller took 32 days to mail me the package and he also mailed me the package 13 days later after I paid him for the package. The can opener was not working; maybe it was fake. He asked me to pay him by PayPal in order to avoid extra charges and eBay refused to reimburse me because the transaction was not done through eBay even though it was an eBay product.

I wish I could give a negative 5 stars! When you make purchases, eBay advertises "eBay bonus bucks" that you can use toward future purchases. You have a limited time to use these bucks. I tried three times to use the bucks and each time, it failed. I tried my netbook, my home desktop and my desktop at work and it still gives me an error message. I also used Explorer, Mozilla Firefox, and Google Chrome, cleared my cookies and tried repeatedly to apply these bonus bucks to my account.

I called to let eBay know and they reinstated my bucks. Once again, I received an error message. I tried again and with no luck, called back again. I expressed my growing frustration with eBay doing things like this and the rep said he would send me a coupon. I got the email but he didn't send the coupon. I tried to use my bucks again and they didn't work. He said win or make a "buy it now" purchase and call me back so I can get into your account and we'll make the purchase together.

On the phone an hour now, they keep giving me the same answer; that they'll re-issue my bonus bucks and there's nothing they can do now because it's system generated. I asked if they would just do the credit on my account so I could pay for the item I won (now, I owe someone $50) and Austin refused. He was beyond annoying by telling me "I understand", "there's nothing I can do", "I'm sorry". Really? If you were sorry, you would stop making false claims and just do the credit so I can finish and never return to eBay!

I had an eBay account for years. During all the time I had the account, I followed every rule and policy. They have recently decided to suspend my account because my adult son's eBay account has a balance due. The accounts are in no way linked. I am not responsible for his debt, and I am frustrated that eBay is holding my account hostage to collect on his debt. The only way they will lift the suspension is if my son's debt is paid. That is a debt that is entirely unrelated to me.

I do not have access to his account, nor have I ever used it. The accounts are completely separate. I want eBay to use legitimate means to collect the debt from my son, and not bully me. Despite numerous calls and disputing their false accusation that the accounts are linked, they refused to accept it. I am fed-up with being manhandled based on false accusations and assumptions. I want them to release my account immediately.

The eBay buyer protection program implies that shopping with eBay is risk free. This is not true. If something is damaged in shipping, it a real hassle. Neither the buyer or the seller is responsible, and it ends up that both lose. Prior to the eBay buyer protection being so prominently displayed, sellers made it clear that buyers needed insurance. PayPal was designed, so as to highlight the purchase of insurance. It should be highlighted.

On approximately August 1st, I sent a request to have my account closed and the credit refunded. But now, they are holding on to my money and I would like to launch a class action suit.

I never had an eBay account before. However, my account was just suspended, while having 100%, claiming that I have some other account linked somewhere. When I called in to have it taken care of, they said they have proof that the other account is mine or a family members'. However, due to privacy policies, they won't tell me what this so-called proof they have. I now have a fraud/identity block on my bank and credit card companies due to this. I even had to contact an attorney about this. And I am currently working on what can be done.

I won an auction for Adobe software and immediately paid so the item would ship. The next day, eBay sent me an email indicating that they had removed the item from the auction because they believed it might be counterfeit. eBay removed all record of my purchase including the amount paid, the item # and the seller's identification name.

I opened a complaint and also communicated with the seller, who said he would provide a 100% refund once I returned the item. I returned the software to the mailing address on the package I received, ensuring that I used delivery confirmation.

The package was delivered to the seller 1 week ago and I have yet to either receive a full rebate of $117.50, or any further communications from the seller. The eBay complaint site also "determined" that they would not provide a refund, although their actions were the cause of this entire situation. And then eBay closed my complaint. I want a full refund.

I paid for an item. The seller provided me with customs number as a proof that the item was sent through USPS, but I did not receive the item.

I bought an item from eBay on the 25th of July 2011. The seller sent the tracking number. I was tracking it every single day.

On the 27th of July 2011, the tracking number was showing that the package was delivered at 1:24 PM. But I still have not received anything yet.

I don't know if the carrier left it by the door and someone took it or she delivered it to the wrong address. Anyway, it's not clear. And the item cost me about $178.

On May 17, 2011, I purchased an item from this company through eBay. The seller above was paid for the item and his delivery date was no later than June 2, 2011.

To date, I have received no response from the seller, no item nor refund. The transaction that appeared on my account is in the amount of $485. The transaction no. is 79R598493L104604U and the eBay item no. is 170639733830. I have his email account along with his eBay and Facebook account. The package arrived in New York post office but was lost; he told me he filed a case with Canada Post.

He seems to have quite a number of sells on eBay from the past and therefore I trusted him regarding my refund. He claimed he was on vacation for two weeks, so I gave him time to get his refund from Canada Post. But I wasn't fully aware of the 45 days eBay protection policy. I have sent them emails and tried to communicate with them, but all attempts have failed.

At this point, I am asking Consumer Affairs to intercede on my behalf to at least get me a refund.

I called eBay customer service because there was restrictions placed on my account because they linked it with someone elses account. I called to get this taken care of because I've never had another account and thought it was a computer error. After being transferred 3 times then hung up on because there was "nothing more the representative could do". I called back and spoke to another representative who said it could be fixed easily in another department. I spoke to the another representative, gave them all my information and they stated that the other account was mine. I verified my information and they stated it seemed to be an account "I" opened because of a "like" email address and same name.

I asked for the other accounts email address and phone # ect so I can try to contact this other person or give information to police and they refused. I asked for MY current email address and phone number username ect and they gave it to me after verifying my first and last name. The representative then stated that the other account is mine and I had to pay the balance before the issue will be fixed. Then, when I asked about the account information, he said they couldn't give me any information on the other account because it wasn't mine! Tell me how this makes sense?! They say it's mine and I need to pay, but then say I can't have any of the other accounts information because it's not mine. I don't understand. I've been a 100% ebayer since the beginning and now they want to give me the run around on their error. The representatives were very rude and called me a liar. I'm very upset, I've never been treated too badly by a company. I will never use eBay again, better to stick with Craigslist where at least you get to talk to someone who wont get you with extra fees and withhold your payments for a month.

I purchased a puppy. The advertisement stated that I was purchasing an AKC pure breed Shih Tzu. Prior to driving two hours to pick up the puppy, I spoke with Jeanette on the phone just to confirm. I needed a pure breed Shih Tzu due to my daughter's allergies. Now I found out after my vet visits that we don't have a Shih Tzu and the dog sheds. My daughter became ill within 7 days of having this dog.

It's a shame that they not only sell a dog that's clearly not what they claim. They don't care that they are endangering a Child's life.

I had ordered two watches from this company on eBay and paid it with my credit card using Paypal back on December 1, 2010. The item number is ** brown cuff watch, and ** black cuff watch. I never received either items and they were paid. I have tried to contact them several times with no response. I did receive a notice from the kayandsay's on January stating that the items were never sent and was their fault. I replied to them to send the items anyway but I never received refund. Now, they are not responding to me at all.

I feel this company is a fraud. I contacted eBay but they were unable to help and I called my credit card company to put a fraud in and on the time spent, they were unable to help. Client also emailed and told me not to give her a bad rating on this matter.

On May 30, 2011, I purchased an item from this company through eBay. The seller above was paid for the item and his delivery date was no later than June 10, 2011. To date, I have received no response from the seller, no item nor refund. PayPal opened a case for 20 days, but then closed it after 20 days with no response from seller either. The transaction appeared on my account as "PayPal Danielle Di" in the amount of $22.99. The transaction no. is 89K5764BC869863D, the eBay item no. is 220729477786 and the PayPal case no. is PP-001-349-268-502. I could not escalate this to a claim because the case was closed the same day I was notified by PayPal. The phone number for the buyer is a fax number because they will not list their telephone. I have sent them emails and tried to communicate with them, but all attempts have failed. At this point, I am asking Consumer Affairs to intercede on my behalf to at least get me a refund. The item was to be given to my father, who turned 94 and wanted to add it to his collection.

I will await your response. Thank you.

I called eBay customer service after filing for a refund on an item that the seller never sent (who also cut off all communication). Kevin said, "We have policies... You have to wait... It doesn't matter that you will be out of the country and won't have internet access..." He didn't care; say "sorry" -- nothing. This is the last time I will ever buy anything on eBay.

I bought a Rado watch through eBay on the last week of April. I paid 587.80 dollars for it. It's supposed to be original. But, when I went to the Rado store in Puerto Rico because it stopped working, they checked it out and told me that the watch isn't an original; it's a replica. The Rado store gave me a letter saying and confirming that the watch isn't original.

after numerous purchases this past month; 3 I had problems. Seller did shill bidding/ebay confirmed it but no recourse. Seller shipped item NWT but bracelet would not even close and asked for refund. Instead seller keeps my money and ships me one w/out permission that is not with tag. Other seller sends a completey scratched up jewelry item that is described as NWT; would not reimburse ship fees. I have pictures. I was told to leave honest Feedback for these sellers.

They permanently suspended my account without giving me an explanation.

If a dishonest seller defrauds an honest buyer out of money and eBay collect fees from the dishonest seller's transaction, does that sort of make eBay an accessory to fraud? If eBay truly care about the buyer then why not reimburse what the buyer paid instead of fattening their bank accounts and instituting a biased rating system that is clearly making all sellers look like frauds.

If I deserve a negative and low dsr's so be it, but I'll be ** if I am going to sit back and do nothing and be rated low for a transaction that allows no defense. If a buyer believes that there may be deception in the description or charges too much for shipping, then why buy it? It has the potential to remove all the proven good sellers because eBay allows them to purchase then complain in the form of a biased rating system. Makes more sense to me that the potential dishonest listing should be reported not purchased unless of course the buyer is a fraud themselves.

I'm sure many buyers have been taken by fraudulent and dishonest sellers but I'm not one of them and I don't appreciate being treated like one!

I have bought an Item to Blue Penn LLC from E-bay and have never receive the Item. The seller has sent the item to an old address even after an e-mail was sent before shipping!!! I want my money BACK!!!

I received a discount voucher and made a purchase online relying on this discount. Before the deal was made I confirmed with them that the voucher was valid even when buying from a listing located in the UK. I made the deal and when I got to checkout they refused to honor the coupon. I wrote with their representative who wrote me that the item I ordered wasn't included in the voucher. I proved it was and then he said it's because the seller is from the UK. I wrote him that this was also incorrect as I was told that it didn't make a difference as noted above. At this stage he returned to the previous claim that the item isn't included even though he himself sent me a link that it was.

the ebay user ** went into my ebay accont without my say so & made it looked like i bought the ebay item that the ebay user had online.

I bought used item from an eBay seller. They sent the parcel on Dec-07-2010 via USPS (label /receipt number: **). But the above parcel is still not received. I cannot speak English fluently, so I am unable to talk to USPS customer service. Where is my item?

I bought the iPhone 5 32GB from eBay and I paid the total amount of $310. This included postage and handling. Today I have received an email from Email, saying that this item has been removed from our list. I have trusted an Internationally recognized Company (Ebay), not the seller as we never directly deal with the seller. My Item ref:*********, it is an iPhone 5 32GB. I have missed other items which I needed to buy because they sold this item to me for $310.00. Now after paying for it, eBay says they have removed this item from the list. What should I do in such situation?

I was on Craigslist and came across a Nissan Altima for $2995. I replied offering $2800. Sargent Steven ****** accepted and said eBay would be emailing me. He said that's who would be doing our transaction to ensure my money and he was on a base in Fort Bliss, Texas and was being deployed on March 22 and couldn't use the phones for personal using so that was the purpose of the cheap sale. When (so called) eBay emailed me, I read and looked over it, even had eBay's copyright on it. After I sent my money, within hours I got another email wanting more money because a confusion occurred and someone else sent money. To ensure my sale, I need to send more and the car will be mine. I actually found the fake Steve **** cell number and called him. After he realized it was me, I can't get him to answer again using the email of ****. Can you help me? Thank you. Kim

Ebay sends out email notifications that you can list items at any starting price for free until a certain date. This is the 3rd time that I have received these types of emails and when I listed the item, I am charged for it. I have to call several times and complain that I will report eBay for charging fees when it is supposed to be free. I always get the same answer from every representative, which is, "There is a glitch in our system and we are working on it". I still have to call back again to speak to billing to have the fees removed and they act like they are doing me a personal favor. If I don't call, my credit card is charged when they advertised it would be free. They are lying to and cheating the public.

Look at this device, ** or simply head to eBay and search for item number **. The device can cause death as there is no protection when the case is opened. No interlock and no divider to protect small fingers/hands from lethal high-voltage. This device and small wet hands would be a recipe for disaster. There's no way it's UL approved. You have a responsibility to have eBay remove this item.

I bought a used suit on Ebay. It was described as being in excellent condition. Upon receipt and seeing that the pants were worn out, I sent the following message:

"Dear boutiquemensclothing, I just got this suit yesterday and unfortunately the pants are worn out and shiny. I can not use it. Can I please return it for a refund?" Their response: "Thank you for contacting us. Honestly, we checked the suit carefully before we ship it to you and we don't find and worn spot on the pants. The black color is normally lightly shiny after used and pressed. However, we are sure that the suit is in excellent condition as we was mentioned with many more years to go. Please understand that the suit that you purchased is not in like new or mint condition that show no sign of previous wear. It's just excellent. So, it may show normal sign of previous wear. Also, We believe that you read all our policy before bid because we state clearly that we don't have return policy. Please let us know if you have farther question."

My response back to them: "Dear boutiquemensclothing, your return policy states: "However, we may make a mistake. If your item has any problems, please contact us. We will resolve all problems fairly." You made a mistake-you said the suit is in excellent condition. The jacket is in excellent condition, but the pants are worn thin and very shiny. It is not in excellent condition. You should have written that it is heavily worn and very shiny."

I then opened a case and explained that I cannot use the pants as they are worn out. The seller then emailed me that I never sent him proof and that "We are eBay suit seller about 9 years. We had many buyers purchased item from us just want to fit on it. If item don't fit or they don't like it, They ask to return for refund. "

The case was decided in favor of the seller with the following comments from eBay: "Based on information provided in the case, the item you received matched the seller's description but you no longer wanted the item. eBay Buyer Protection doesn't cover situations where an item is accurately described." They made this decision without asking me for pictures or if I sent the item back. It would seem that they were buying what the seller told me "We had many buyers purchased item from us just want to fit on it. "

I appealed the decision asking them if they were prophets that they knew that the reason I was asking for a refund was because I just didn't want the item. Their lovely response: "To avoid this frustrating situation in the future, I would encourage you to inspect the listing completely before placing a bid or making a purchase. Bidding is meant to be fun, but remember that each bid you place enters you into a binding contract. It is very important to fully understand the entire listing before committing to buy."

If I had never bought anything on eBay, I would have been able to relate to the above comment; However, I have bought and sold several hundred items on eBay and never filed a case other than one time when an overseas seller didn't deliver the items purchased. I have bought about 15 used suits on eBay and even though they are sometimes in unsatisfactory condition, I never complained to eBay.

It is very insulting for them to take the seller's word for it. It is disgraceful for them to tell me that I should remember that although bidding is meant to be fun I should take it more seriously. I am very surprised and would love to see a class action lawsuit filed against them.

I online purchased a dehumidifier listed as 'New/Other' for $82.00. The Maytag dehumidifier worked for 5 days, then quit. I contacted the seller, who said he took returns, but then refused. The dehumidifier that was listed was actually 7 years old. The seller even sent me the purchase receipt. But he refused the return even though he said he accepted them. Then, eBay backed the seller of the seven year old dehumidifier . Fraud! The seller stated that I didn't want it. I wanted and needed a dehumidifier but that works. Still, eBay sided with the seller. I will buy nothing more from eBay.

eBay recently added a new listing policy-- the Duplicate Listing. eBay announced on Tuesday that beginning October 26, a new Duplicate Listing policy will be enforced to prevent search results from being dominated by multiple duplicate listings of the same item from the same seller. The item offered in a seller's fixed-price listing must be significantly different in buyer benefit and value from items offered in their other fixed-price listings. In short, sellers may have one fixed-price listing per identical item. Multiples of an item must be sold in a single multi-quantity fixed-price listing.

Sellers who continue to create duplicate listings for identical items may be subject to a range of additional actions including listing cancellation, loss of fees, limits on account privileges, loss of seller status, and account suspension, says Dinesh **, VP of Seller & Buyer Experience. While this new policy sounds great theoretically, eBay does not have enough people to monitor all their listings as well as removing all prohibited listings. Action seems never has been taken against giant sellers. It is unfair to both eBay buyers and sellers.

I have been selling on eBay for quite some years and now, with this DSR (Detail Seller Ratings) which is a secret to the seller and the buyer can rate you anyway they want without an ability of the seller to rebuttal, they are penalizing any seller who gets a low DSR in any category. I was selling 10 items a week and now, because of this restriction, they have been limited to just 10 a month. What caused this was I had some problems with some of my buyers. One buyer purchased 3 items from me at once and the auto-combined shipping was not programmed right and he got hit full charge.

So instead of saying something, which I would have refunded the extra money, he just hit me with 3 bad DSRs on shipping charge. Once it was done, I could not contact the buyer to reverse it. The reason I know who hit me with the low DSRs is because I am a low volume seller and can see a movement when someone hits me with a low rating. Another complained about the shipping charge, so I just sent him an invoice deleting the shipping charge. Of course, I did not list it as free shipping so once again, eBay allowed him to hit me with a low DSR on the shipping charge. Then, there was a buyer who was going to pick up his merchandise. When he got there to pick it up, he chose not to want it. I refunded him the money right away. The next day, he sent me a Paypal invoice for more money (for his time and gas). When I did not give him this money he demanded, he hit me with a negative to include a low shipping cost DSR, even though there was no shipping involved and it was a local pickup.

I believe they have since changed this policy not to allow for DSR ratings on shipping when it concerns local pickup, but yet it does not help me. Ebay allowed it and condoned the behavior. I spoke to a rep and they said it was within eBay's policies to allow buyers to do that and there was nothing they could do. So we know they allow for extortion. But somehow we, as sellers, can live with that by trying our best not to fall into a trap. Also, the percentage of buyers who do this is very small in numbers, so odds are in our favor for the most part. I look at it this way, 1 in 6 years is a good odd. I got hit with another negative from a buyer who wanted to return a damaged item after 45 days in his possession. This included yet another low DSR on my shipping charge.

What I find hypocritical on this one is both eBay and Paypal will not get involve after 45 days of a transaction closing, because too much time had past. But they will allow for extortion, once again, by allowing the buyer to place a negative mark on your selling abilities. Again, no help from eBay. Anyway, my problem is I am in compliance with everything except for my shipping charge DSR. That one is over the limit by 3 and has restricted me from doing further business (except 10 items a month) on the site. According to eBay, I have to wait until the next evaluation period which gets that shipping cost DSR in line. This is 12 months away.

I bought a tablet PC from a Chinese seller (I was only looking for a North American seller, but he appeared there). The item arrived on time, but it did not have a US power plug. And it did not have any manual whatsoever. So I used a worldwide power converter, but the unit never switched on.

I took it to Best Buy to ensure it was not my mistake. They declared that it was an "unchargeable" unit. Then I returned the product. My mistake was that I did not realize that I did not get the tracking number until I came back home. The number on the receipt was some Customs number. However, it has been one and a half month, and the seller kept on telling me, "Dear friend, we have not received it."

I opened a case and begged eBay to keep it open till I get my refund, but to no avail. It was closed. I then made an appeal. As of today, my case says that eBay is reviewing my case and will get back to me by Dec. 28 (Please note that it is now Jan. 12). And there is no link on eBay where I can talk to a real person.

eBay buyer protection is worthless. I am down $200 for a defective product. The seller now has my money and probably his product too. eBay is not responding back to me at all. So much for the protection.

I have been selling on Ebay for years and sometimes after listing an item, it would not appear for a long time. There have been times that I have tried to contact them by telephone, but to no avail. It seems impossible to speak to a live person at Ebay by phone. I believe this is intentional.

I purchased a used phone through eBay from a person named rossbaer40 since December 17, 2010. I was supposed to receive it between the 22-23 of December and I'm still waiting. As for eBay, they're not much of help. As a matter of fact, they hadn't helped at all.

I bid on and won an item on an eBay auction listing. I have been working with the seller to try and have them accept this item in return for a full refund. They have not been honest in admitting that they sold me an item that was not as described. So, it has been decided by eBay to favor in the side of the seller. I can't even resell this item in the condition that they were described to me when I bought them. I am looking for eBay to have the seller accept this item and fully refund my purchase price including the cost of shipping, as I will have to pay out of pocket to ship them back to the seller. The item is a pair of leather motorcycle chaps.

I fulfilled my part of the contract. I placed an order, paid it in full, complied with eBay directives. In return, the seller did not ship the items and could not supply valid tracking information or proof of shipment.

By stalling and paying a fraction of the balance, but calling it 'refund', the seller was supported in this scam by loopholes in eBay policy and inept service representatives. eBay did not fulfill their half of this agreement, which is resolution of issues and buyer protection. There are major loopholes in eBay policy easily exploited by ethically challenged sellers. I've lost a considerable amount of money due to eBay's policies and poorly trained personnel, and have dated electronic documentation. Yes, I checked feedback and seller rating before buying, even emailed with a few questions to check out their response. I placed an order; 7 amber items with a company based in Lithuania, which never arrived.

I wrote this 47 days after order "shipped." Seller sent polite emails reassuring the order was en route and again, provided tracking numbers. When I replied a digit might be wrong because I couldn't find any record of them on the USPO site, the seller said he was able to access the documentation, then forwarded the number again along with dates documenting its departure from Lithuania and arrival in the USA along with a link to a Lithuanian carrier's site, but no record there either. Forty-five days later after I opened a dispute, seller sent refund for one necklace at $61.00, and responded to eBay caseworker by saying he'd refunded the payment.

He did this on the night of the 44th day. The eBay case was closed because he said he'd refunded my money and supplied a PayPal Unique Transaction number. Basically, he refunded $61.00 and made a profit of $413.00, because: (1) 45 days had now passed (by the time I received the email, checked the amount at PayPal, and got in touch with a human at eBay) so a new case can't be opened; (2) eBay interprets the partial refund as meaning he'd refunded the entire $474.00, the case was declared resolved and 'could not be reopened' because the decision is final. (3) eBay representatives insist there is no way to refund my money because eBay policy 'does not cover deviations like this'.

The system says deadline has passed, resolution was accomplished by a refund, case closed. They also said that I needed to file a case for every item in a transaction, even though the necklaces were purchased as a 'lot', listed on one PayPal invoice, paid for in one payment, shipped in one box under one tracking number. There is nothing in eBay policy stating that every item in a lot purchase must be entered individually. So I had entered only the first item, thinking that since all items had the same transaction number, all would be included. The eBay representatives seemed unable to comprehend what was going on, even with all correspondence before them.

Seven times in a row, various eBay representatives regurgitated patronizing remarks, instructed me to open a case, then ignored my response that eBay programming software won't allow me to do this. My loss was the direct result of eBay allowing the seller to drag out the process past 45 days by appearing to comply eBay programming that would not allow me to follow their instructions, and their total inability to deal with this glitch. Long wait periods over an hour were common for chat or live conversation.

Some representatives do not listen, but simply repeat instructions. For example, ignoring my comments that I've already attempted to do this, but eBay programming wouldn't allow me to reopen or dispute the case. The typical response to this problem was: "Well, then there's nothing else we can do, sorry. Have a wonderful holiday, Ms. **." As of today, 12/29/10, I've put a stop payment to PayPal on my account for the $413.00 and the issue is now in dispute.

I am a registered Ebay buyer for 2 years now. I recently lost a case where the seller sold me a fake violin for $7000. Ebay has made "false final decision" in my case. When I appealed with new information, Ebay has never gotten back to me. It has been almost one and a half month now and keeps on ignoring me. I have tried to contact them by Ebay Live Help a number of times, email and even telephone. But every time, I receive the same answer: "Ebay will get back to you within 48 hours", which of course they never do.

Therefore, I would not suggest anyone using Ebay as they are there just to make their money. They do not care about scams as long as they get their commission. I would love to find a rich sponsor so I could take things much further and sue them for it. Who ever reads this, please pass this message on so the world would know their real reputation!

I paid by online $2400.00 for 2002 Toyota Camry on October 31, 2010 by Western Union to the above address for the eBay finance agent. They sent confirmation (eBay M.V.P.P Case ID **) and their shipping schedule on November 02, 2010 at 8:00. Seller address: Rita **, **, Pensacola FL 32534.

They did not send the item and any email information after they took my money. All of them (seller and eBay agent) do not response to my email.

I sold a pair of earrings on eBay to a seller. I charged a handling fee for the item, in addition to shipping, because it required a special trip to pick up the items. I had to insure the package, and I bought packing materials. The buyer was disgruntled about the amount, despite seeing it when he bid on the item, and contacted me and very rudely demanded that I lower my shipping costs. I decided to be nice and took off $5, but he was not satisfied. He wanted me to send diamonds through the post office, which is not a shipping method I offer. I refused, and he threatened negative feedback (against eBay policy), and threatened to not pay (also against eBay policy).

I told him that if he did not pay I would report him and he paid for the item. I sent the item to him, and he disputed the sale upon receiving it. In his dispute he lied about the cost of shipping and the condition of the item saying that it was used when it was still in the original packaging. He then used another one of my current sales to harass me through email, and threatened me that I should do what he wanted "or else". When I responded to him that I had received his dispute, and would offer him a refund (despite clearly stating that I do not accept returns) minus the cost of original shipping, he called me names and refused.

I escalated the case to eBay to resolve, and asked him to stop contacting me. He replied back that he would not stop contacting me, until I did what he wanted. I stopped responding to his emails, but he kept writing. Eventually, I reported him to eBay via their chat system. After more than two hours, they basically said tough **, and that I would have to appeal the case, if they found in his favor. I filed three separate complaints through their online forms, saying that this man was continuing to harass me via email. I received no response to my harassment complaint, but did receive a response that they had found in the buyers favor, and that they were issuing him a refund.

They gave him my home address. It is completely unsafe to do when a seller has a registered harassment complaint against a buyer! eBay finally got back to me more than a week after my complaints, and gave me a phone number to call them. The person on the phone had no idea what she was talking about, and barely spoke English. She refused to let me speak to a manager. Then, she transferred me to another line, where I waited on hold for literally one hour, before completely giving up.The next day, I had an email response from one of their agents and started to feel hopeful. Until after I replied back, I received another email from them suggesting that I use their chat system to resolve my problem. I have now filed a complaint with the Better Business Bureau.

This ordeal has cost me $16 in shipping, plus the cost of the materials to ship the item, and the time to do so properly. It cost me approximately $3 in PayPal fees (which the buyer imposed on me without my permission), and 3 hours of my time at work talking/waiting on hold for eBay. I also lost the sale of the item which was $50.

Using eBay online chat, I tried to fix my account but eBay is/was unwilling to help! My ex-wife and I created an account but when she left, she changed all the passwords and security questions but the email address used was mine. When I told eBay about the problem, she said "Your only option is to open a new account with a new email address" which I explained I only have one email address . So I asked if they could reset all my passwords so I could use the site, again she said, "I'm sorry, your only option is to open a new account with a different email address." I simply wanted to use the sight but was told that if you don't want to follow our advice, there's nothing we can do for you! So now I'm blocked from using eBay!

I bought an item on eBay in October. The item was not what right. After contacting the seller 4 times, he only refunded my money after I gave him enough info to fire his employee, so I left a negative feedback on him, which in turn caused him to send me 48 emails, 2 of which were threatening in nature. I contacted eBay's trust and safety.

They said that they took care of it. Now, 2 months later, not only did they not take care of the issue, but they allowed the seller to post his feedback page, my personal and business info. I have no idea how he got the info, but it's there, along with a slanderous remark. I had to close my business web site for my safety. I am fearful of this guy having my personal info.

I put a bid on a Ralph Lauren polo long-sleeve shirt. I never received it. I went to Ebay resolution center. What a joke they said I received the Cherokee shirt which I did. They tell us we must go to fraud agencies, they said we were not the winning bidder not so why would I pay for a shirt that I did not win. They took my money but crooks are not at fault, it is Ebay. I have sold cosmetics on Ebay for two years and have a great score. No complaints. If I do not receive my returned money, I will take action. There are things you can do. Write to IC3.gov, Better Business Bureau, FBI, Federal Trade commission. It is clear Ebay no longer is a watchdog on their company.

I (a small time buyer) won an iPhone 3G that was listed in "MINT Condition w/accessories". A week later I did receive a very clean looking iPhone but it was missing the power and USB cords. The seller (sharingtimelesstreasures) "Shari" (400 positive feedbacks with a 100% rating) was notified immediately. Shari apologized for the over site and promised to send them right away. 4 days later Shari sent me a message through eBay asking for my address because eBay had accidentally deleted it.

I was expecting the missing pieces to have arrived overnight but apparently the seller was in no hurry. When the power and USB cords did arrive I was appalled! The seller had sent me extremely old, worn and dirty accessories. I guess "MINT Condition" doesn't mean what it used to. I filed a complaint with eBay stating that I had bid, won and paid for items that were not equal to what had been described and offered to send them pictures of the items that the seller had sent.

Without ever contacting me directly, I received a notice that eBay had sided with the seller. Since the phone was a gift I had to go out and purchase replacement parts for $35. To make matters worse the seller is basically trying to bribe me by saying that if I will send the dirty, gross, worn and damaged parts back and leave positive feedback for him/her then they will reimburse me $19 and give me "positive buyer feedack". Uh no thank you! I paid immediately and held up my end of the bargain and evidently eBay could have cared less.

I'm sure if I send the accessories back to the seller then some other unfortunate and unsuspecting buyer will wind up receiving them. I'll eat the $35 bucks just to have the opportunity to tell the eBay world that this seller is a fraud. Maybe he/she has done this same scam/bribe to other buyers and that is how they have managed to get a 100% rating. People change and if this person ever earned their 100% rating then they have compromised their business ethic and eBay is enabling it!

I had a horrendous experience with www.ebay.in. I had purchased a laptop charger as a replacement for my dear VAIO. The charger arrived before the time and I was happy that the service is good. The real ordeal started there. Within the first two hours, the charger started emitting foul smell as if something is burning. I immediately contacted eBay, who turned me to the seller. The seller said that it's the initial insulation which is burning and there is nothing to worry about it.

So I kept using it. In the next two days, nothing happened. On the third day, the charger suddenly made a big noise and stopped working. Smoke started coming out of it. It had burnt internally. So I raised a complaint with eBay for a replacement since it was under warranty and the warranry clearly covered short circuit and burns caused due to it.

The customer care never bothered contacting me to find out the exact reason of what happened. Instead, they contacted the vendor who simply said that it is customer who has misused it; hence, no replacement can be given. The eBay folks closed the complaint and put the blame on me. They later refused even to hear to me. They simply removed the complaint option for my account. This is one really disgusting and useless company.

I have purchased over 1200 items on eBay. In one day, they changed my opinion of eBay from good to bad. I purchased a used Dell computer. It was not as represented. I filed a complaint. eBay told me to send it back and I would get a refund. I did by UPS. UPS issued a Proof of Delivery. I submitted the tracking number and the proof of delivery. eBay then denied the refund even though the misrepresented item had been returned to the seller. Lucky for me, I used the American Express Card to pay for this. I have disputed this charge with AX and have every confidence that with the proof of delivery returned to AX, I will get a refund.

I finally got through eBay. eBay would not tell me why they denied the refund and that AX would support their action. I have been a member since 1977 and that is not the AX way. If you dispute the item, send it back and have proof of mailing, AX takes care of their client. Thank God, I always use the American Express card for all payments on PayPal. I am rather surprised that PayPal/eBay would tell people that AX would not treat their clients fairly based on the evidence submitted but just because they are PayPal. Shame on eBay.

The seller refused to ship item after being paid. The seller tries to cancel the transaction. Ebay canceled the transaction and refuses to release any information regarding the company which is completely hidden. Ebay said they will escalate the issue and get back in touch with me. Ebay did absolutely nothing. Paypal credited the account. The seller (Dynasty Jewelery) tries to bribe me outside of the Ebay system to get me to change my feedback. Ebay then has the nerve to remove my negative feedback. What a bunch of crooks.

I purchased a set of DVDs from an international seller on EBay in early October. EBay provided an estimated delivery date that extended into early December. I had no problem with waiting that long if the item was delivered as promised. That's where things began to go wrong. The item was not delivered and EBay removed any references to the transaction after 45 days had passed which was before the estimated delivery date. Since then, the seller has bumped out the estimated delivery date another 2 months extending this transaction over a period of more than 4 months.

There is no means to recovery my costs because EBay only allows you to file a dispute within 45 days and no means to flag this seller as a rip off artist because the 45 days has passed so, if you want to rip people off on EBay with no accountability, simply put an expected delivery timeframe outside of 45 days and there is nothing EBay will do to stop you. They sponsor these rip off artists all the time with no means for the seller to file a complaint or leave feedback. EBay will not help you. PayPal will not help you. They instead allow this scam to go on and not do anything about it. Oh, by the way, I'll be selling things now on EBay with an estimated delivery timeframe of 65 days. What a way to scam people and get free money sponsored by eBay, your way to **** over other people.

We are selling on eBay for over 7 years as **. We are a top power-seller with over 15.000 perfect feedback. We are selling rare gemstones and never had any problems. We ship all our items with registered airmail and they usually arrive very quickly. Most of our buyers are in the USA. In October, a woman purchased 14 items from us with a value of almost $700. She contacted us some time later, saying the parcel has not arrived. We forwarded her the registration number which in some cases, but not all, is used in the US postal system as tracking number. After one month we started an official post office investigation to track down the parcel. We could already confirm that it was on a flight from Bangkok to the USA and arrived in New York. We could not track it further as the post office said they need time as it is a manual process to track it down.

The customer opened an eBay claim, saying the tracking number we sent her was fake and we are a fraud seller. eBay, without contacting us, without looking at the proof of shipment and the post office investigation refunded the seller and then threatened us to reimburse them now (almost $700) or they will suspend our account. We had informed our eBay account supervisor, who gave us right, that we indeed have sent the parcel (he had checked himself with Thai post office). He had informed the management; still, there was nothing he could do. He told us even if he knows it is not our fault, we should accept the loss of the parcel, pay eBay the reimbursement fees and in future send it maybe with another shipping method!

We have appealed the process with eBay and eBay promised to get back with us within 24 to 48 hours, but they did not care. We tried to contact eBay on the live help chat, but there they stopped even giving answers. Moreover, eBay recorded now on our account 14 violations, so that we are loosing the 20% seller discount for outstanding service. We pay every month $1500 in eBay fees. I had contacted a person who is post man at the US post office. He told me (I have the chat protocol) that since January in the US registered parcels from abroad are not treated anymore as registered parcels, meaning they can be delivered without having received a signature. We very much think that this is the case. We have all emails on file, the answer from our eBay top supervisor, the chat protocol, where eBay refused to give us an answer, all proof that we had sent the parcel, and proof we started a post office investigation. eBay doesn't care. They told us:

"I know that this is not your fault, but this is also not buyer's fault that he didn't receive the item. As for eBay, we are only doing this to protect buyer's interest since buyer purchased this item since October. My another suggestion is if the shipping service is not very reliable, you might want to try using other shipping providers/services, at least for more expensive items.

Top seller account manager Afre, 7 years on eBay, a top gold power-seller with 15.000 perfect feedback, and paying monthly $1500 in feesthis is how eBay is treating a customer? Where is the justice? We decided we will not pay eBay the $700 of the refund they have given to the customer, will inform the press, will not pay our eBay fees this month and we will let eBay suspend our account. We live in Thailand and it is already very difficult for us to make a living. eBay sales have dropped a lot the last year, even if we have better and cheaper products.$700 is a lot of money for us. It is the salary of 3 staff. We cannot afford it to just lose the money and the stones, having to pay as punishment every month $300 more as we lost our 20 % discount. eBay wants us to refund the money or suspend our account. We are a small company and we all live from it; thus eBay is endangering our existence. eBay admits it's not our fault but they still punish us with taking away 20% fee discount, which is $300 a month. Can you help us?

Ebay should be made to answer their customers. There are so many legitimate complaints all over the internet and no one can get any satisfaction. If you need customer service, that's too bad because you're not going to get to even ask a real person a question. It seriously affects sellers who can get no response to questions they have for customer service.

I sold an item on eBay for $210. It was an electronic VoIP item that I accepted a buy-it-now price for and I got paid for it. I was very surprised to see that the buyer paid $210.00 for my VoIP electronic device, but I only got $203.61. Then I found out about PayPal fees, which put me at the very highest fee scale which is $0.30 (excessive of course!) plus another 2.9% of the the transfer! It is insane to think that a company as reputable as PayPal would have such outrageous fees, which come on top of the eBay fees, which is another bunch too that I don't know yet. So far, I've paid eBay $0.30 cents for having two additional pictures of my item when I listed it. It was great at first to believe that I saved a bunch of money on fees as I was supposedly taking advantage of a "limited time offer" of eBay that says that I will pay no fees for my listing, when I'm actually losing money thanks to eBay and PayPal's excessive and outrageous fees!

And what happens when you try to contact their legal department to file a formal complaint about their ridiculous fees? Nothing, absolutely nothing because nobody has any way of reaching the giant's (I'm referring to eBay) legal department, which I'm sure they have one, if they didn't, they wouldn't be able to get away with ripping people off legally by charging fees for every little thing. I can live with paying a few cents to eBay for listing my item and letting me keep the fair remuneration for my work of selling it on their site, that part is fair, what is not fair is that eBay and PayPal have only one owner and that owner is keeping an average of 11% of the money that is used on every eBay transaction, which when you add it up, turns out to be millions a day. That is definitely not fair because buyers and sellers are the ones keeping eBay alive and all we're getting is a shut door when we try to file a complaint.

Obviously, the fees are not negotiable and taken out automatically by PayPal, which in turns it's the same eBay. I hope our voices can be heard somewhere and I hope there's something we can do to have eBay lower their humongous profits and give us sellers and buyers a break. I've only sold two items on eBay and I'm regretting every time I did as I got taken by eBay and PayPal twice already. I wish we had a good competitor to eBay with reasonable fees so I can post my items there instead of making eBay's pockets fatter.

I purchased a Callaway golf club on eBay on November 26, 2010. It was listed as new and received apparently new. When I swung the club, the head flew off after hitting the second ball. The item was entered on eBay by a company named Rock Bottom Golf, who has a disclaimer that all sales are final. I realize things happen but there should be some kind of easy straightforward recourse for settling these problems. I am 78 years old and thinking that I would be doing a lot of online shopping in the future, but now I think not.

I order'd a Crown Royal holder that had a lighted cap on it and paid $76 plus $4 shipping. I got the cap, alright. It looks like it was made in China and cheap made crap to boot. I e-mailed this Scott ***, asked him where the bottle holder was and he said this not included and if I had a problem with that, too bad if I was too stupid to realize what I was ordering, so be it.

After calling me stupid-- I am not a stupid person. I am 73 years old and this was the first time ordering from the internet and it will be the last. He also said, "As stupid as you are, it is a wonder you are not asking for the bottle of Crown Royal too." I complained to PayPal and to Scott ***. Now, I am asking you to help me. All I want is what I ordered or my money back. What good is a bottle cap without the bottle holder that was shown in the picture. I have an open case, #PP-001-138-452-192 with PayPal. They said they would talk to Scott *** but he is so rude and nasty to me.

The only means to contact eBay is through their online tech line. I am sure I have a trite question. I searched their question-answer forums; however, my question was not found. I spoke with my Internet service provider, no issues on their end nor mine. They gave me eBay phone number, **, it was not helpful due to no one to connect to. On 11/25/2010, I logged on eBay chat line at 10:30 a.m.

I waited and waited, no reply. I logged off sometime later, frustrated. On 11/28/2010, I logged on again then logged off frustrated again.

I used to be an eBay power-seller with monthly sales of 23-25.000 GBP, profits around 3000 GBP/month, and 99.6% positive from over 1300 feedbacks. I put my whole investments into that business. I moved to Romania before giving birth and I was running the business from there. I have a friend in UK that was posting the items I was selling. In July 2010 I have visited UK for one week, so I have accessed the eBay account from another computer there. Two days later my account was suspended and all my listings removed.

I have called and explained for over two weeks that I was the person accessing the account and listing the products. I told them to check my account history to verify that for almost a year I was selling the same stuff, but I had no help. Because of my listings being removed (80-100 listings where active at that time), PayPal suspended my account and returned all my funds to customers, even to the ones I had sent the products to. I have e-mailed PayPal more then 10 times and each time I was told to contact them by phone because they can't answer by e-mail. When I was calling them, they where saying that they'll send me an e-mail about it. I have received e-mail from customer service persons that couldn't even spell or understand English. I have them saved all for who wants to see how professional they really are.

I only have managed to recover 50 GBP from over 1000 I was having in my account at the time. I lost absolutely everything and it ruined my business. At the moment, I was forced to sell my car in order to literally survive.

This is just an ongoing saga with these losers. They are currently advertising a "100 free listings" until January of 2011. What they fail to tell you is that if you are not a "power seller" or have 100 feedbacks or a list of other "must haves," which is ridiculous, a seller can only list 10 items within a 30-day time frame. That is clearly false advertising as on their site there is no mention of that. It is very deceptive, if you ask me.

My complaint is small compared to others I have read, but using them, and losing with them adds up. The complaints all add up and show the criminal and unethical tactics used by eBay. Their purpose is clear. They do not have integrity. They are after the almighty dollar, over and above fairness to buyers, so I just feel everyone should expose them, and others learn and stop supporting these crimes.

After bidding on, and winning a supposed "professional" gemological refractometer from Airflow142000, Dongliang **, al known as, Robert 8*, ** Torrance, CA 90503, described as new, never been used, includes a 2 year warranty, and then receiving something else other than what was pictured altogether, an old, broken down, loose battery compartment, all around non-functioning refractometer, without the 2 year warranty. I requested for my money back. The seller said no shipping charges would be refunded on his sales page. Realizing this and the audacity of this fraudulent sale/auction, I filed a complaint with eBay, and later followed up and sent eBay a copy of my shipping/request for all costs email to seller Airflow14200.

My email to the seller said that, "the Item was shipped from Postnet today, shipped via USPS Priority, with tracking number 9101969010386700077275. The shipping costs were $9.76. eBay doesn't allow me to send you a copy of the receipt. Please let me know how I can get a copy of it to you. I am asking that all shipping, to and from you, be returned to me as well. When the wrong item is sent, or an item is not as described, inducing higher bids, it is wrong and unfair to charge the buyer/customer any fees. That would make the buyer/customer a victim.

Please return all my costs relating to this faulty sale". I received no response to this email from the seller, and upon receipt of tracking delivery information by eBay, they sent me an email saying, "thanks for shipping your item back to the seller. According to tracking information, the item you returned has been delivered. The seller will send you a full refund of $79.95 by Nov 18, 2010. The refund includes the purchase price plus original shipping. When you receive your refund, please close this case in the Resolution Center. You can view the details of this case in the Resolution Center".

eBay does not acknowledge my email or discussion regarding my loss, in return ofmy shipping cost loss, and lacks concern any kind fo this type of fraud, and loss to customers on their auction site. Why would they? If Ebay loses the criminal seller, how are they going to make their percentage of any of their criminal sales? There was no reprimand for these fraudulent actions and sale. This seller, Airflow142000, has not had interrupted service on eBay of any kind or length, or any other reprimand for this so very clear fraud! He is free to turn around, and try to sell the returned garbage to someone else now.

eBay is just as big of a criminal, as the fraudulent sellers they support, when they do not ensure their buyers' safety, and refuse to properly handle fraudulent sellers. How fair is it to fraudulently lead someone into believing they are buying a product, by falsifying information to induce your bid or purchase, not produce the item, and then leave you holding a loss for return shipping in any amount? It adds up! Okay, so I am an idiot for using eBay, but you don't have to be. Here is why I am. This is not the first time this has happened to me. I used to purchase gemstones through eBay. Many came to be, and tested out as glass, or something other than what they were described, which descriptions are made to induce higher bids, like claiming a fluorite gemstone was Paraiba Tourmaline.

The bids are hundreds of dollars in difference to value, and shipping is $10.00 to $18.00 to return a gemstone overseas, where most gemstones come from. I have closed my eBay account before for two years, because of this constant loss in shipping, until I recently received an email from eBay stating that they will guarantee shipping costs will be returned in future orders. The wording was just enough to get you sparked up, or believing them, a manipulation of words to reel you in, but omitting that they will only get shipping paid to the seller returned, and did not detail that your return shipping costs will not be requested or required to be returned by the seller.

I hope these complaints get out, and people take heed. If we, as consumers, use these fraudulent companies, they succeed and we continue to fail more, and more, and more. If we wake up, put our foot down, stop using eBay and other fraudulent Internet selling sites, until they work to earn their income, protect the buyers and sellers properly, they will have to change their dirty methods. This is my last eBay adventure ever. They cannot be trusted over their greed and manipulative emails. This was a $9.76 loss (providing I really get my money back from the seller), but aside from this, in the past, I have lost approximately $370.00 in return shipping costs in several fraudulent sales on eBay. When I realized that, I stopped using them. I am an idiot for believing in them, and that lousy email of theirs. Fraudulent sellers should instantly be banned, stopped, and prevented from continuing. What is eBay thinking? Of that almighty dollar? Guess what, it is yours. They essentially help these fraudulent sellers steal it from you, and they are okay with that. Are you?

I have been selling off and on with eBay for the better part of 10 years. I have never had an issue with them or any of my customers. If a problem arose, we were able to figure something out to fix it quickly. This time, I sold a Nintendo Wii package to a customer in Miami. Now I have sold gaming systems before and never shipped with tracking and every one of them showed up without a problem. Evidently, this package never reached this customer. We emailed back and forth during the wait and it still never showed. I again did not use tracking, but did take out insurance. The customer eventually requested a refund, which I refused. I would be out that money and out the item; because I had proof of shipping, I fulfilled my agreement. She opened up a case with eBay.

eBay alerted me to the open case and asked me to respond. I did so, telling them the story and explained I had proof of shipment and proof of insurance. Without even asking any question nor requesting the proof, they refunded the customer. I had already withdrawn the money from PayPal so it resulted in a negative balance. I called a supervisor and again, they ruled in favor of the buyer. Now I had proof of shipment and this customer had no proof that the package didn't reach her. I have now read that eBay regularly screws sellers over, always supporting the buyer. What do they care? They got their fees out of you so giving back your share isn't a problem for them. Now I'll be losing my eBay account and PayPal account that I have had for 10 years because of this one incident. Sellers mean nothing but a means to get money to eBay.

On September 14 2010, I won an auction on eBay for a set of Scion 17" alloy rims. When I received them, I gave them a visual inspection and believed they were okay to use. Due to a lack of money at the time, I didn't attempt to use them (have tires installed) until October 25th.

At that time, the tire shop discovered all four rims were bent, having a large amount of run-out. I contacted the seller, Oscar ***** (eBay ID **) and received no reply. On Oct 28th, I opened a dispute case with eBay Customer Support and was told they sided with the seller and I had no relief. I was asking, at the time, for a replacement set of good wheels or a full refund. The rims, although used, were described by the seller as "Like new, 9.7 on a scale from 1 to 10". The following is an exact quote from the sellers description: "These have been inspected by a professional on a wheel balancer, have been found to be straight and true, with no bends or cracks, other than minor scratches as shown on the pictures."

Obviously, there is a major difference between the described condition and the true usability of the rims. The seller either deliberately lied or was intentionally misled by an employee. It is not possible for the rims to have been damaged in shipping or by the tire shop without noticeable scarring or damage to the rim. Only being 'curbed' or other damage while installed on a vehicle could cause such bending. On 30 Oct, I appealed the decision by eBay's 'Customer Support', but never received a reply other than the form message that said they would contact me with a decision in 48 to 72 hours.

Ebay's Buyer Protection is worthless if the seller is not honest. I bid on an item listed as "fully functional" but the seller ** also said that she did not have the means to test it and see if it was working. It arrived without parts inside. Ebay's resolution center decided that she was not liable for it being fully functional, despite that listing, because she had said she could not test it. Then, she emailed me saying to return it for a refund but after I sent it back, she appealed it--I am out the cost of return shipping too. Ebay only works if folks are honest and it is dishonest of Ebay to proudly portray itself as having any real buyer protection when it does not protect you from dishonest sellers.

I sold a PDA (pocket computer) to a buyer in Russia on 10/1/2010. The buyer used "buy it now" & chose USPS International Priority Mail. The delivery estimate for shipping to Russia (provided by eBay) was 11/26 - 12/01. On 10/3, I delivered the item to my local post office. I then provided the buyer with a tracking number for the item. There was no further contact from the buyer, until 11/05 when he sent me a message asking "where is my item?". Before I could even reply to his message, he filed a complaint against me & initiated a case in eBay's Resolution Center requesting a full refund.

I checked the item's tracking number & it showed that the item left the US on 10/7 & was currently in transit to its destination in Russia. More than a month had passed, which seems a little long, but I guess shipping something to Russia can take a long time. So I double-checked the "delivery estimate" that eBay provided to the buyer & at the time the item was sold, it was 11/26 - 12/01.

So I told the buyer to check the tracking number, & to look at the delivery estimate. It was only 11/06 so there were still 3 weeks left until the delivery could be considered late & be eligible for a refund, according to eBay's "Buyer Protection Program. " I also told the buyer that I would contact USPS by phone just to make sure there were no problems.

The USPS representative I spoke with said there was no problem, & that it's quite common for a package going to Russia to take 2 months or more. I explained all of this to the buyer. I sent 3 responses to him in the Resolution Center. The buyer never responded to me since he initiated the case. The whole point of opening a case in the Resolution Center is to provide a format in which buyer & seller communicate with each other in order to resolve any problems with a purchase.

After receiving no response from the buyer, I "escalated" the case to eBay customer support. By doing that, I gave eBay permission to review my case & make a judgement in favor or me or the buyer. I explained my case clearly, & pointed out that I wasn't at fault. I didn't violate any part of the rules contained in eBay's "Buyer Protection Program". The delivery estimate wouldn't expire for another 3 weeks, so I wasn't obligated to refund the buyer's payment at that time. If I would have refunded his money at that time, it was still possible that he would receive the item within the following 3 weeks.

It seemed like a clear-cut case to me. So after thoroughly explaining my case, I submitted my request to escalate the case to eBay customer support for them to review & make a judgement. 30 minutes after I submitted the request, I received a judgement from eBay. The judgement was in favor of the buyer, & $174 was immediately withdrawn from my bank account. I was quite shocked, so I immediately appealed this decision. I explained the case again, & begged them to please review the case again, & more thoroughly. Being frustrated, I decided to call eBay customer support to explain my case & to be able to deal with a representative from eBay. So I called their customer support number with the PIN# provided for my case. The PIN# is provided to ensure that I would speak to a representative quickly.

I was placed on hold for an estimated time of 5 minutes. 65 minutes later, I was finally able to speak to a human. He identified himself as Michael. He wouldn't provide any other information, such as his last name, extension, employee ID number, position at eBay, etc. He was the most rude gentleman I've ever dealt with. When he first started speaking, he admitted that he hadn't had time to review my appeal yet. So I explained my case verbally & when I finished, I asked him how it was possible that the judgement was made against me, since I didn't seem to be violating any eBay terms & conditions or any part of the eBay Buyer Protection Program.

His only response was that "it's taken way too long for the item to be delivered" even though eBay's own delivery estimate wouldn't expire for 3 more weeks! I repeated the delivery estimate numerous times to him, & his reply was "it's been too long already" & "you should've used a faster shipping method". The buyer was aware that I was using USPS International Priority Mail before he purchased the item from me; he agreed to that shipping method when he purchased the item. "Michael" refused to explain any further why/how he made a judgement in favor of the buyer in my case. He refused to respond to any of my inquiries & requests for an explanation. He threatened to disconnect my call after every question I asked him.

I asked to speak to his supervisor or anyone else that could be of any more help to me. He refused. Then after a few more attempts from me to reason with him, he disconnected the call. I have 377 sales on eBay with 100% positive feedback, & I've been a member since 2002, but I was treated like a thief & had the phone hung up in my face. It seems that eBay's Buyer Protection Program doesn't provide any protection or rights to the seller. It also seems like eBay doesn't even follow their own rules contained in that Protection Program. So now I've lost $174 & a lucky buyer in Russia will probably receive the item for free before the eBay delivery estimate expires 3 weeks from now. It's unacceptable to me, but it seems like I have no recourse.

We sold a sell phone on eBay and the phone was in perfect condition as described. I provided the documentation that proved the phone did work as described. My son had only used the phone for about two months. The phone needed a repair and we had purchased an extended warranty to repair it. While the phone was being repaired, my son purchased a different phone and decided to sell his old phone when the item returned from "Square Trade." The phone had a brand new LCD put on it for which I have the paperwork and was call tested for three days before "Square Trade" sent it back. It was a virtually brand new phone. We listed it on eBay and the buyer who purchased it said the phone could not be activated.

I called the carrier, Verizon and they said there should be no problem activating the phone. I relayed this to the buyer and told her to try again. She contacted me again to tell me the phone could not be activated. I called Verizon again and discovered that she had activated the phone. When I informed her that Verizon had told me she indeed had activated the phone she then changed her reason for wanting a refund to say the phone did not work.The buyer contacted eBay and asked for a refund so eBay froze our PayPal account and ruled in favor of the buyer.

When we received the phone back, it was in perfect working order, as described. In the listing, we included that we would not accept refunds since cell phones can be part of scams. The buyer had 0 feedback with eBay and we have nine years buying and selling with eBay with perfect feedback. We lost time and shipping costs because of eBay's decision. How can eBay freeze your account? We completed our obligations and sold a phone as described just as we have been doing on eBay for nine years. We feel that eBay's decision to rule in favor of a 0 buyer who misrepresented their reason for a refund at our expense is completely wrong and we should be compensated for their error.

Attention all eBay sellers $300,000 attachment to your bank account! This is an email sent to eBay on 11/1/2010 with no response so far. You have again changed your requirements for selling. You now require that you have unlimited access to my bank account through Paypal. This will not do. You cannot have unlimited access to my personal funds; that is stupid and I will never agree to that. If you would like me to sell on eBay ever again, you need to change this. As you must be aware if you don't okay automatic payment, my items are rejected and will not upload. It's hard enough already to use eBay for selling. It just gets hard and harder every year and the more we complain the less eBay cares.

So many people we know will never use eBay because of these dumb rules for sellers. You know that turbo lister tells you how much to charge for shipping and the price often time is less than it actually costs! What about not having enough to cover shipping? This in turn makes it impossible to list these items at all. It's about time you sent my concern's to John Donahue, the president of eBay and not responded from what your screen tells you to say (copy and paste). Please don't send me a prepared answer, I am so sick of them. This is what happened to my account automatically: status cancelled on Oct 31, 2010; Bill term initiated date Oct 31, 2010; Billing limit $300,000.00 USD (per month) billing limit three hundred thousand dollars. You've got to be kidding and I am not laughing! You will find this in your profile at Paypal under automatic payments. If you need to, write me.

After being scammed by a power-seller on ebay.com, I filed a complaint with the resolution center that immediately became a total waste of time as the seller could do no wrong, even though the evidence and phony tracking number for an item not received proved my case. So, after 7 years shopping on eBay, I'm outta there. No more money from me on this phony has-been website. I'd say the time is ripe for a replacement website to fill the void of the old eBay. I lost my money and never received the item that this clown of a power-seller did not sent to me. I'm now looking into other alternatives, maybe with the Postal Inspector.

eBay does not allow sellers to leave negative feedback for buyers; Yet, they do not intervene when buyers leave inaccurate or wrongful negative feedback for sellers. My account was placed on limited restriction because of wrongful negative feedback left by 2 buyers. I had written to eBay customer support to engage in mediation in the matter, since the buyer was new to ebay and clearly did not understand the consequences of leaving negative feedback. After evidence which I have, that demonstrates a trend of improving feedbacks and seller performance, eBay sent me a message indicating that my account has been indefinitely suspended.

I emailed eBay to explain the circumstances and ask for human intervention, since the majority of the "monitoring" is performed by their computers that do not take into account legitimate reasons or circumstances of these types of matters. I have received no response. I was sent a generic response at the time my account was shut down, with no prior notice; nor is there anyone I can contact to speak with. I have a preponderance of evidence that shows my account was in good standing, despite eBay's lack of changing my account status.

In 4-09 I began selling a few items on eBay ranging from hair care products to hand crafted picture frames. In 6-09 I listed some handcrafted jewelry from Peru. After the second of these items were sold, I was blocked from eBay. During the next several hours I was on the phone with eBay. Customer service could not tell me why the block. Within hours I discovered the block was because of an accusation from one Michael ** of the fraud investigation team. After several hours I became suspicions of the identity of the person that made the accusation, Captain Eduardo ** of the Peruvian National Police.

I was supplied with a phone number and an email address of this captain. The phone number was a non working number in Lima Peru and the email address had a domain name with Google. I was later able to enlist the aid of the American Embassy in Lima. The senior counsel of the embassy discovered through records there was never a person of this name in the force, and there was no investigation concerning this matter. Michael was informed of this information but refused to allow me access to my store. Many attempts were made with the eBay CS to no avail. Eventually, I had to pay $5,000 to have my case heard by an arbitrator in Chicago and the arbitrator ruled eBay could do as they pleased because of the user agreement in place.

However, the arbitrator did not allow for employee misconduct that has taken place. Michael error when he accepted information from this spoof email as factual, which is a violation of eBay's policy. It clearly states eBay will investigate and cooperate with authorities "when it receives request from a verified" source of law enforcement. At this point Michael should not have acted in any way on my account. The complaint came from a Google mail account. The Peruvian National Police informed the American Embassy, all correspondence would be from a domain of pnp.gob. I would like to be able to find a source that would allow me national attention about this situation

Well, I was bidding on a item on eBay and I was winning the bid and so when I went to bed at 4:00am. On Monday, there was only an hour left so I got up at 8:00am, it said there was 23 hours left which I should have won but did not win. Not only that, but the seller had said it would end on the 1st of November but it did not end until the 2nd of November. I know I was ripped off cause I began bidding on the 27th of October 2010. Which means it would have ended on the 1st of November, not the 2nd day of November 2010. Please tell me what I can do so I can get something in return.

I bought cello case $649 from seller China through eBay.

Seller wrote in return policy: return 7 days with money back. Which lead me think that is regular return. But it is not. It is impossible to return to China.

I opened eBay complaint case due to item significantly not as described. Weight is 10 pounds, not described 3 kg, 2 inch narrow than 4/4 size, not as described 4/4. I told eBay customer service that item is impossible to return because of USPS rejected oversize parcel. FedEx, UPS charge $ 744 shipping fee. eBay customer service did not help. They just asked me to return. Pay $744 to get refund $649? Ridiculous! eBay is big public company. They handle many international orders. They should warn me by words before I place order. If I know there is huge return shipping, I will not buy it. Seller is music instrument exporter. They should write down at return policy that return from USA will be rejected by USPS. Other courier charge huge cost. eBay and seller made mistakes. They should take their consequence to pay return shipping. eBay customer service provide me unworkable solution and warn me they will close case automatically within 10 days.

I bought cello case $649 from Seller China through eBay.Buyer. The seller is Music instrument exporter; ChinaSeller wrote in return policy: return 7 days with money back, which leads me think that is regular return. But it is not. It is impossible to return to China. I open eBay complaint case due to item significantly not as described. Weight is 10 pounds, not as described 3 kg, 2 inch narrow than 4/4 size, not as described 4/4. I told eBay customer service that item is impossible to return because of USPS rejecting oversize parcel. Fedex, UPS charge $ 744 shipping fee. eBay customer service did not help.

They just asked me to return, to pay $744 to get refund $649? This is ridiculous! eBay is a big public company. They handle many international orders. They should warn me by words before I place order. If I know there is huge return shipping , I will not buy it. Seller is music instrument exporter . They should write down at return policy that return from USA will be rejected by USPS. Other couriers charge huge cost. eBay and seller made mistakes. They should take their consequence to pay return shipping. eBay customer service provided me with unworkable solution and warn me they will close case automatically within 10 days.

I ordered something through eBay. I was supposed to receive it in the beginning of October. I called & they told me to call this day, but they would never help me with anything. About 2 weeks or so, they they told me to file a dispute & told me to wait 7 days, In less that 7 days, they told me I can't get my refund because it says that the tracking number was there. I know the tracking number was there but I never received anything. I wasn't given any notice saying I got it.

I have 2 complaints. First, the eBay seller Unloadtillnow, also known as Charles **, sent me the wrong item during the exchange. He was abusive. He called me a liar. He told me to shut up and accused me of fraud and lying to eBay to have his account frozen. I never contacted eBay to have his account frozen. I was civil to him. In short, I received the correct item. I was contacted by eBay to leave feedback, which I did do. eBay wanted me to contact the seller. That is like asking the victim to stay with the perp. eBay was not responsive to my negative feedback of the seller style of problem solving. eBay wanted me to lie about the seller abuse.

I just sold and bought vehicles on EBay. CARFAX reported only one owner on the car I sold to prospective buyers. I was the second owner. CARFAX reported no damage to the vehicle I bought. After receiving the car, it was obvious that the vehicle had damage to the rear lift gate (door) that had been repaired. CARFAX does not report any repairs or previous problems with vehicles. CARFAX is a waste of your time and money. It's a big rip off. Do not rely on a CARFAX report to determine if you are buying a previously damaged vehicle or a lemon. Pay a hundred dollars and have the vehicle inspected by an independent inspector.

Purchased house foreclosure advertised on eBay for $4000. Followed the directions stipulated by eBay and got nothing. The house was real but not owed by James ** of media jet as advertised on eBay. I complained to eBay customer service and CEO Donahue numerous times by phone and letter but was ignored as if nothing was wrong. They protected the perpetrator and permitted him to steal my money. Re-loss of $4000 that was nearly all the money to my name but taken without any consequence while maintaining sanction by eBay.

In February I sold a product on EBay , however the buyer changed his mind and sent me the product back .Tough EBay charged me the fee as I have had sold the product . I contact them several times and every time that I did so, the customer service representative told me I was going to have the credit back on my account. Tough it never happened. I also had a 100% score and I just had 1 negative feedback and they dropped my score to 85%.

I ordered a textbook on half.com (eBay). The book was sold as "very good" condition, but when I received it, the first 2 pages of chapter 1 were missing. This makes the book "unsellable" on eBay by their policy. I tried to resolve the situation with the seller. I told them I wanted a replacement book in the condition they advertised. The person denied the condition and refuses to help.

I've been submitting requests for help from eBay since October 6th, but all I get are automatic responses that tell me they'll resolve the situation within 72 hours. That's a long 72 hours. It takes an act of God to try to find a contact # to call them. All I want is the $90 textbook I paid for. The case # eBay gave me was KMM33807599V34576L0KM. Please help me with this situation. Thank you!

I won and purchased an item that was listed as new with tags. However, when I received it, the handbag had this overpowering stench of cheap perfume. Not only did the handbag stunk of cheap perfume outside the handbag, the inside of the handbag smelled just as bad. It appeared the seller was trying to coverup another smell (maybe a cigarette smell), but it stunk up my whole room.

As I continued to inspect the handbag, I noticed that the handbag had no tags (as seller posted at auction time). I also notice that the gold plating on the handles were wearing off (indicating that the handbag was not new). Another indication that the handbag was not new was there was a tear at the end of one of the leather straps (after a few uses the leather strap would break off). This handbag was used not new.

I sent a message to the seller about my disappointment of having purchased a used and smelly handbag. She did not reply and she indicated before the final of the auction that she did not accept returns. Well, I filed a complaint with eBay against this seller. Not only did this seller intentionally post a used item as new w/tags, she used a fake account to up the price (I did a little investigating and won't go into details about how I discovered she was using a fake account to increase the price).

Anyway, eBay informed me that the found the seller guilty and seller informed eBay she would refund all my money. Well, I sent back the package using signature confirmation (costing me $7.70 of my own personal money to return an item that was deceitfully posted). The seller received and signed for the package but she has failed to refund my money. I have sent numerous emails to eBay but they have ignored my complaints. I also spent over 3 hours waiting to get through eBay Customer Service via telephone. When I did finally get through, Customer Service said that I needed to contact the resolution center customer service via e-mail!

Can you believe that? I did what she said but my e-mails have been ignored and not returned. What I can't fathom is that eBay is advertising on their website about the buying protection that they offer all eBay buyers! Liars! Since I was not getting any results from eBay, I decided to file a complaint with PayPal. Well, PayPal cancelled my complaint due to the fact that my complaint against this seller is still open with eBay. I was livid! I emphasized to PayPal that I was not getting any response from eBay about a resolution to getting my refund. Do you think PayPal cared? Of course not!

eBay owns PayPal, so why should they go out of their way to assist me? Now this evil seller has my hard earned money and the used and smelly handbag that I sent bag. Just a note: Beware of seller Natalia2858. She is evil, mentally unstable, a liar, deceptive and unscrupulous. This evil witch is money hungry so don't buy from her!

As for eBay, I'll find a way to get my money back. I plan to go to the Federal Trade Commission to file a complaint against eBay and PayPal. My advice to everyone: Don't buy from eBay. eBay offers nothing but false promises. Also, they have the worst Customer Service that I have ever dealt with. I would love to see eBay fall off the face of this planet. The day eBay fails, I will be a day of celebration for all those who were ** by eBay and it's evil sellers.

Years ago, sellers of EBay would offer buyers the option to make payment by check, money order, or credit card. When PayPal came into the picture, it was optional to use PayPal, but a buyer could still use a personal check, or money order. Now, EBay does not give an option, which I don't think that they should be able to do legally. Why cannot something be done to prohibit EBay from forcing buyers to use PayPal?

Ebay has charged more fees than I have made in profits. When I try to contact them, I cant get through to anyone, and my email complaints are never answered. They now have a hold on my bank card and will not release it, or allow me to close my account. The only contact they offer is online. A phone number is not given. Only Paypal will transfer a call to Ebay where no one actually answers the phone, at least not during the hour and fifteen minutes I sat on hold being told to wait for the next available. It was my understanding that I would not be charged insertion fees unless my items sold.

I sold my iPhone on eBay. My buyer purchased 2 iPhones and tried to back out of my sale. eBay forced them to proceed. 11 days after they got my phone they claimed it was damaged and filed a case. eBay refunded their money and I never received the phone back. eBay's customer support requires a 45+ minute wait each time I try to call and get help and they have yet to help me.

I listed an item number ** as Nikon camera. I changed some information as directed on eBay but at some point, I selected the wrong button and re-listed the item. Now eBay is charging me twice even though I explained my mistake. It's very annoying that I spent 1 hour and 23 minutes on the phone for a five-minute conversation! It cost $7.45 and my time of one hour and twenty-three minutes.

I listed a genuine authentic Chi flat iron and was flagged by Ebay's Vero department as okay. I did use an alternative photo snagged off the web since I didn't have a camera. As requested, I contacted the Farouk and subsequently via my cell and text was able to obtain verification for my genuine Chi flat iron. I was allowed to relist using my own photo, which I did. Low and behold, they ended my auction for the second time.

After two weeks with the Farouk representative and much back and forth with Ebay, they finally gave me a reinstatement. Once again, everything was zipping along fine with a fair amount of bids. Two days before the end of my third auction of the very same now twice verified genuine authentic Chi, they again ended my auction stating that I was subject to verification by their Vero department. At this point through countless attempts to communicate with Ebay, I am livid at the way I have been treated. Their customer support is lousy and mostly automated stercoraceous garbage. They say you can contact them via phone, email, or chat. Chat usually takes several hours for anyone to answer and with no results in resolution, email is automated and worthless, the phone number listed tells you to go to their website.

As a service to people selling, Ebay does everything it can to prevent a legitimate sale of a legitimate item over and over. I had three months of wasted time, high blood pressure, mental anguish, and loss of sale.

Just a follow-up to previous postings. The eBay PowerSellers, PayPal, etc., are all stacked against the person trying to sell items on eBay. I am going to the eBay ProStore to service my website. Hopefully, they will not be as bad a disappointment as the eBay parent company. If there ever was a class action suit against eBay and the PayPal interaction, I would love to sign up.

I had sold an electric piano to this buyer for local pick up only. When he went to pick it up, he found some minor damage to it that I was not aware of and did not want it. I refunded him his money that same day. The next day he sent me an invoice through Paypal for even more money or I would receive a negative feedback.

When I refused to his blackmail, he left a negative feedback calling me slimy. This is where everyone can see. I called EBay on this matter to remove such a slanderous email caused by blackmail and they said to me they would not do it because they felt there were no company violations made on behalf of the buyer. Basically what they said was that you can extort money from people on Ebay by threatening bad feedback and slanderous remarks and if you do not pay that person then Ebay stands behind them because their company policies seem to allow for such illegal behavior.

I have tried unsuccessfully to call in to eBay or do live chat to alert them to this. I have been on hold for over an hour and it is stuck on 14 in queue with 16 minute wait time forever and there is no way to contact them about security issues - all they have set up for is for a buyer or seller and item, etc. People who pay for items on eBay using PayPal must be made aware of this. There is a major breach of security.

After I sign on from eBay to PayPal to pay for an item, after payment I am on an eBay page. However, if I pull up PayPal it takes me to my list of payments made/received - signed into PayPal. The PayPal door needs to be logged off and secured after payment is made. I can't believe EBay and PayPal are not aware of this breach in security. Now it is 11 in queue with 14 minutes to go, but I am still submitting this. If they are so busy it takes over an hour to get to a customer service person, I highly doubt this major item would go anywhere. Maybe they will pay attention through this avenue.

They must be made aware of this. This isn't the first time I am identified this problem. It did the same thing a few weeks ago. I also tried calling in - got the same thing - would be over an hour wait. And since eBay owns PayPal, it doesn't make sense to call PayPal instead of eBay. Sorry eBay, I had to get this message out, and figured this would be the fastest and most effective way of doing so since I cannot get through to you in a reasonable amount of time. Over an hour is not.

eBay offered a $20 credit to your eBay bucks account if you signed up for billpay, which I did. I never received the credit so I tried to contact eBay. This is an impossible task! I tried their live chat line and it said that there was a one and a half to two-hour wait time. There is no email that you can send to reach them. I tried the phone and was on hold for 47 minutes before hanging. Even if I got the $20, it would have been eaten up with cell phone minute charges. eBay has absolutely no customer service. I will never again try to take advantage of one of their bogus offers and am strongly considering switching totally to Amazon.com, where at least you can send an email regarding a complaint and get a response. I would rather it be in two days than go through the ** with eBay.

I joined PayPal because almost every seller at eBay required it. I was given a $10,000 limit. I had reached not even halfway that amount and was one day told by PayPal that they required "verification" from me or I couldn't purchase anything else. What? They wanted the details of my bank account. I refused and was told, after several emails, that I was a questionable purchaser. My rating at eBay was 100%. I canceled the credit card that was registered at PayPal and yet PayPal will not let me close my account because the credit card is involved in a transaction! What the ** is going on? Why does eBay/PayPal get away with this? How can this be legal?

I posted an iPad and a cellphone on eBay.The iPad sold for $740 and the phone for $530. Another bidder was upset and put $740 in to my PayPal account and I returned his funds. He then he posted it again and I called eBay and PayPal on three way. I thought it was taken care of.

I shipped the phone and the iPad. PayPal held my funds until every one got their item. eBay took $399 out of my bank account because they counted the bidders that won and did not pay with the bidders that did win as well as the bidder that was refunded. The bidder that won the phone put in a dispute three weeks after she got her phone and PayPal refunded her saying buyers have 45 days to return an item. Now that is crazy. Then they put my funds on hold for 180 days. Then the person who never even won anything that transaction was canceled and they sent him $680 out of my account. It's like I just gave away an iPad. eBay took $399. Between the two buyers, she got $530. He got $680. I got $165. Stuck in PayPal. I gave a buyer an iPad for free. I lost a lot of money because they do not want to hear the seller say anything.

My account was suspended for being linked to an already suspended account. What happened was my roommates account was suspended and because we have the same address that makes us linked. If I understand correctly, my roommate has a grievance over his sellers fees and because of that they have suspended his household and anyone who knows him.

When I emailed about this, they rudely addressed the letter to the person who is suspended, insinuating I am lying about who I am even though I have had my account much longer than my roommates. eBay says they will "consider" reinstating my account once the blamed party pays up. I guess they expect the consumers to be their personal collection agents. These policies of theirs must be stopped.

Well, I work as a freelance graphic designer and my clients pay through PayPal so my work has ground to a halt since I can't use PayPal or shop on eBay.

Here is the description of the seller of the guitar my son bought on EBay, Taylor 2001 314-CE LTD. Made in the USA. Rare! With Taylor embossed hard shell case. Madagascar rosewood, ebony fingerboard, mother of pearl ltd edition inlays. Amazing sounding and looking guitar. It has that beautiful bell like sound and great sustain Taylors are famous for. But something extra in the sound I just can't explain, but it's wonderful! I have never seen one like it. Comes with the Fishman electronic system, which most players prefer. Comes from a smoke free, pet free studio. Never gigged with, just used for recording. Extremely light nicks and scratches, but nothing that would show up on camera. The case alone is now worth about $200. Comes with key and Taylor truss rod tool. No reserve. Notice the light nicks and scratches.

I paid $1100 bucks and the thing came with a 2 inch long gouge/crack in the top and with the trim coming off the neck by the nut. EBay refused appeal to their so called buyer protection plan which is really a big seller protection plan - now we as honest people have to have the thing fixed and then advertise it giving the truth - why not just keep it? Because this 'sweetest sounding guitar in the world aside from being cracked sounds terrible compared even to a cheaper model made by the same manufacturer.

Back in December 2009, I purchased a netbook from a Hong Kong dealer off eBay. The item was defective, I returned it. I have attempted to reach them several times and have not received my refund. I have emails to prove my contact.

A bid was placed on an item on eBay. eBay shows the top $ amount the bidder is willing to pay for the item. Ten seconds before the item ended, someone placed a bid just under my top bid which drove my winning price up. eBay tells all bidders they must bid not less than my top dollar amount. But this was not a serious bid as the bidder could plainly see that he did not enter the minimum amount eBay called for. He/she had no chance of winning only the opportunity to ensure that I would have to pay more for the item.

There is nothing to keep the seller from doing this to drive the amount of the money he receives up. He can see that by bidding less than eBay says he must to meet my max. bid (which he can see). He is assured that he can force me to pay more for the item. This seems unethical and should be illegal. eBay should not have accepted that bid as it was seriously under the amount they dictated the bid had to be to beat what I was willing to pay. Transaction took place Tuesday evening, 9/21/10.

eBay is the absolute worst company in the entire planet. No other company can come close to their level of incompetence. They are extremely difficult to deal with. After suspending my account numerous times, due to my "link" to a suspended user in Omaha, NE (I have lived in NJ my whole life). I am done with them forever. They tried to add this person's fees to my account, and after being suspended, the innocent dealers are at a loss with their sales for the items that I had purchased. Then you have to waste your time on hold on the phone, or forever for a live "chat" person. eBay will never see me again. It's Amazon, iOffer or Ubid.com for me. The sellers lost their sales, due to eBay's ridiculous policies.

I sold an item on eBay back in April of 2009. I was charged the usual seller's fee of $34. I paid the fee using a debit card that I had registered online. Months later, I began to get calls from GE money about an exorbitant bill on my PayPal credit card; I had never activated a PayPal credit card. PayPal claimed I owed hundreds in debt for a charge from eBay. It took four hours on the phone between PayPal and eBay, being passed from one customer service rep. to another, before it was established that this was, in fact, an act of fraud. Ebay charged a card that I never activated.

I settled the charge with eBay again, over the phone, giving them my debit card number. PayPal filed the other charge as fraud and I canceled the card (that never should have existed in the first place). Two months later, in Sept, 2010, I begin to get calls from a strange number that keeps hanging up on me. I finally called the number back to find it is a collection agency; they never left a message or even attempted to let the phone ring long enough for me to get it. They claimed they were collecting $34 for eBay.

This is now the third time I am asked for this money. I was enraged! This was also the second time a debt collector had threatened my credit. In the meantime, I am in the middle of purchasing a home, and eBay is messing up my credit standing, keeping me out of a home!

I just gave the new collector my bank information again. I am very concerned that this is an attempt to completely rob me of my money.Of course, eBay is nowhere to be found in this. You can't effectively call or email them because they'll pass you to every customer service person in the world, then refuse to actually fix your problem.

I have a strong feeling that my credit will again be attacked for this same $34. I don't know why they have targeted me, but it is infuriating and has seriously hurt my ability to purchase a home. The constant attacks on my credit have kept me from getting an appropriate mortgage and purchasing my new home.

I was looking for a sapphire ring and decided to try eBay for the first time. I signed up, created my account, and provided my Mastercard info to PayPal. Then I bid on an item and eventually won the bid. It turns out you have to pay via PayPal and the only 2 ways this is possible is either to let them into your bank account (very unwise, based on everything I've read about PayPal and their shoddy business practices) or sign up for a PayPal credit card (with plenty of charges attached).

So basically unless you are willing to let PayPal ***** you, you can't use eBay for anything. So my first and last experience with eBay was a disaster and I'll certainly recommend that everyone I know and interact with stay well clear of this site, no matter how popular it might seem. The whole PayPal angle is really shady and seems reminiscent of the worst of the Russian mafia. Shame on the USA for tolerating such a bad business and shame on eBay for making it the only payment mechanism available.

Procedurally eBay establishes the auction window such as payment option bases, e.g., Credit cards. PayPal or other. Generally the Or Other, is by the seller where he states up front the payment device, or preference. I have concluded about 150 transactions using PayPal. However, starting last year, after I've chosen PayPal, a new window appears occasionally, in which I must engage an imposed process by a second party. Since, these instances did not conform to the regular eBay process, I entered complaint with the seller and usually it was agreed that a money would be okay, or eBay cancelled the transactions.

Last week, 9/2/10, I won the auction and committed to pay to the seller's preference. PayPal Now begins the nightmare. As I was a proceeding with the normal format. Suddenly the format changed, and finding myself with a secondary party. Last week, the 2nd party was Channel Adviser and introducing additional terms, one to plant cookies in order to track my purchases preferences. I communicated with the seller and eBay that I would not follow the imposed procedure.

I Googled if Channel Advisor had a connection with eBay and it popped up with an actual window. I concluded that Channel Adviser is a silent partner and a new revenue scheme for eBay, tracking buyers outside purchases. When I had a business student's introduction to the law of contracts, the action becomes void when the rules are changed. I am 2 months away from 80, and have a solid credit history. The consequences are stress from the hounding and a solid credit history. My single request that you flag the issue to the general public. Thank you.

As I am reading some feedback on a seller named **, there is a derogatory and vulgar language being used on feedback profiles that eBay refuses to remove. I am shocked that eBay finds this acceptable. Please look into it. Thank you.

Andre ** bid on an amp that I had placed for auction, and paid for it on August 8th. My eBay page states that I will ship orders within five days. I packaged and shipped the amp on August 13th. There were several communications from Andre ** asking when and how the amp would be shipped, and one letter dated August 12th, asking if the amp could be hooked up to his three way speakers. I spoke to the buyer by phone on the 13th of August at 3:23 P.M. I advised him that the amp had been shipped via parcel post.

On the 24th Andre ** had not received the amp, and he demanded a refund. I reminded him that I had shipped the amp on the 13th, within the time frame my eBay page outlines. I provided him with a tracking number and information from the post office indicating that package was still in transit. I communicated that I was surprised that delivery was taking so long, but clearly it was out of my hands. Andre ** wrote back that he did not want the amp, and that if he received it he would return it to me. In spite of being able to see from the post office tracking information that the package had been shipped on the 13th, he insisted that I was not telling the truth.

Andre **opened a case with the eBay Resolution Center on the 24th; Case # **. The Resolution Center urged me to respond by August 31st. The next day, without allowing me time to respond to the case, eBay issued a refund to Andre **for the amount of $62.95. If a resolution representative had reviewed the communications between Andre ** and me, they would have seen that the amp was in transit, and that any delay in receipt was not caused by me. The amp was delivered to the customer on the 27th of August. Because of eBay's rapid refund to Andre **, in spite of evidence that the order was in transit and due for delivery within a short time, my PayPal account was debited for $65.08. A fee of $2.13 cents was charged. I have not seen a fee for this type of transaction in the past.

In summary: Andre ** is now in possession of the amp he ordered, as well as a full refund. I, on the other hand, have no amp and $65.08 less in my PayPal account. EBay's decision to side with the buyer and completely disregard my rights as a seller indicates a low level of professionalism. It is inconceivable to me that eBay would refund money to Andre ** without closely examining the details of the case, and without first insuring that my amp was returned to me. This is a clear of case of a buyer changing his mind after an auction. EBay's actions indicate that they are willing to side with fickle buyers, and unwilling to support their sellers. The eBay commitment to good service should not be one sided. I want my merchandise returned to me in the condition in which it was shipped, and the amount of $65.08 credited to my PayPal account.

eBay should be investigated by the Attorney General or some other outside investigation agency. eBay allows certain sellers to sell fake and inauthentic Items in spite of evidence to the contrary. I purchased several pieces of jewelry listed as ".925 Sterling Silver." After I received the items, I realized they were not Sterling Silver.

I put in a "dispute" and was refunded my money. But eBay still allows this seller to sell these same inauthentic jewelry items, listing them as .925 Sterling Silver, when in fact they are not.

Ebay allows sellers to sell counterfeit merchandise. I purchased one Dooney & Bourke, and one Brahmin bag, both obvious counterfeits. I notified Ebay and after a long hassle where I was made the bad person, I got my money back. The crooks that sold me the fakes were allowed to send me nasty emails and continue business as usual. I informed Ebay that it was illegal to sell counterfeit merchandise in the US and that they need to investigate. Nothing happened. After I got my money back, I deleted my account. I will never be cheated again. Ebay should be investigated and prosecuted for allowing illegal business on their site. Ebay knows these people are selling fakes and allows this to continue despite saying otherwise on their site.

On August 16, 2009, I sent $600 via Paypal to All Ohio Antiques for an antique English barely twist chair ebay item 300338173567. I was notified in early October 2009 that the chair was shipped. It never arrived and in subsequent emails, All Ohio Antiques claimed that they were tracing it. They have not responded to my repeated email inquiries since January 2010. They are currently an active eBay seller with many transactions. Complaints to both eBay and Paypal have not resolved situation since they both said they have no control over seller behavior. Ashley ** is listed as the recipient of the Paypal funds sent to All Ohio Antiques. Whether this is an actual individual or a fictitious name, I don't know.

Due to customer service issues with eBay and their allowing a seller to sell products stating they are in Washington but actually in Bulgaria, I tried to close my account. eBay has a rule that they keep your account open for weeks/months to ensure account is current. They know the account is current but keep it open without my consent. Unless they can prove I owe money, which I do not, I want it closed now.

eBay allows a dishonest seller only because of the revenue they bring in. eBay is allowing a seller to charge high shipping stating they are in Washington State but are actually in Bulgaria. eBay was provided feedback multiple times by many users but does nothing. Buyers are charged high shipping due to international shipping, but say they are domestic in addition to long wait times for delivery.

My PayPal was hacked and $1000 was stolen from my bank account to purchase an item off of eBay. The seller who is allegedly a Top Seller refuses to answer emails from PayPal to verify the theft. Like I wanted an iPhone 4 shipped to Hanoi. Ultimately, I will get my money back but because Piedodo will not cooperate with the fraud investigation, it will take up to 10 business days to get my money back. I am out over $1000 for a while. Granted I will get it back, but if this guy would only cooperate with the authorities I could have it resolved sooner. Perhaps he is also involved in the theft.

I did not receive my product. I have been trying since July 19th to get my $868.77 and then keep putting me off. I have been trying to resolve this for almost a month and now they say because of an error I may have to wait an additional 30-45 days for my refund.

I am a seller on eBay with a great track record. I had someone leave a neutral feedback for an item stating that it was out of stock. I assumed they left it for the wrong seller. I have proof (tracking number) that the item was shipped within 24 hours of purchase and that it was delivered within seven days by UPS ground. I contacted the buyer several times and sent a feedback revision form. No response has been received. I finally made it through to a live person at eBay. After giving them the story and providing the proof that the item was delivered, they stated that it would take a court order to change the neutral feedback. This is insane, I don't see how this makes eBay a safer place to buy and sell. I will be closing my seller account, eBay does not deserve the over $1,500 a month in fees that I have been paying. This damages my business reputation severely. I am no longer a top rated seller, resulting in less discounts and less sales.

I have been a loyal eBay seller/buyer since eBay first started. Now, I'm having trouble with just about every other sale I have. First, it started with a buyer claiming he didn't receive a hat I shipped him. eBay refunded his money out of my account. Then, I got an email from the buyer saying he liked the hat (the one he claimed he didn't receive). So, the buyer had the hat and his money back. Then, I shipped a large box with many Breyer horses in it. USPS said it would take about 10 days for the box to arrive as it was sent First Class.

Well, I emailed the buyer and told her the box was shipped and how long the USPS said it would take for her to receive it. Two days later, she left me a negative feedback saying I was a thief and stole her money and lied about shipping the horses. She filed a complaint with eBay and they found in her favor after a while. Well, I put the tracking number in the USPS tracking and there it was, day and time that the box was delivered. I was on the phone with eBay several times. I finally got someone with some brains who agreed that the box was received by the buyer, and I was refunded my money back.

Less than a month after that, I sold a phone and the seller sent me an email claiming the phone was damaged and didn't work (I was using it right up until the day before I shipped it out). She wanted her money back. I was on a plane from VA to CA at the time she sent the email. By the time I arrived in CA, she had already filed a complaint saying the item didn't work and that she sent me an email and I didn't respond. I told her and eBay that the phone was insured and that the buyer should file a claim with the USPS. The buyer had already started the claim process on line. I faxed her the copies of the insurance receipt.

eBay found for the buyer and held over $300 out of my account. They told me the seller is the person who is supposed to put the claim in and that the buyer had to ship the phone back to me. They told me I was to refund the money within three days of receiving the phone. I spoke with the USPS and was told a claim had already been put in for that receipt and that they issued a refund already. They also told me that the person receiving a damaged item is the person to put in the claim.

They do not want the damaged item shipped back to the shipper. They also told me they were having problems with claims because eBay was giving people the wrong info on filing insurance claims. It has been over a month now and I still do not have my money that eBay is holding. And I still have no phone. The reason being is that when you file a claim with the USPS, you have to turn the damaged item over to them. So, the buyer has her money from the USPS claim. The USPS has the phone and eBay has my money. Within this same time I was dealing with this with eBay, I had a claim against me filed on PayPal (owned by eBay) by a lady who claimed she didn't receive an item I shipped to her. I have it in all my auctions that I only ship to the US.

Well, this lady from Germany was the high bidder on my item, and I found this out after the auction ended. She emailed to ask what shipping would be to Germany. I told her I do not ship out of the US. She said she was willing to pay whatever the shipping was. So, I looked it up and the cheapest to Germany was $13 for a small envelope. I told her and she paid me through PayPal. I shipped the item through the USPS. I was told there was no delivery confirmation outside of the US, but that the customs number on the receipt could be tracked. But it wasn't always 100% once it left the US.

I shipped the item and held onto the receipt. So, when the claim was filed with PayPal, I went to the USPS site and put in the customs number. It showed the item was in NY and on its way. I sent this information to PayPal and the buyer. Even though it showed just where the item was, and that it was in transit, PayPal held the money from my account. I called and asked them why they were holding my money. I was told because the buyer put in a claim, that I couldn't get my money until I could prove the item was delivered. I received two different emails from the buyer on two different days telling me she received the item. These went through PayPal's claim process site. Still, my money was being held.

After three calls to PayPal, they finally released my money. Now the real kicker and why I will no longer use PayPal or eBay or recommend them to anyone is that eBay got a hold of my debit card number from a purchase I made using my debit card on PayPal. And they helped themselves to my bank account. It put my account in an overdraft and they were never authorized to use that debit card or bank account. I had to close my bank account and open another one and get a new debit card.

There were many forms to fill out and the bank went after eBay. I was told by the bank I wasn't the first person who had a problem with eBay or PayPal getting into their accounts and taking money. I don't know what happened to the eBay of years gone by. I guess they have gotten so big that they don't care about their customers. If it wasn't for the sellers, there would be no eBay. Well, this is one seller who will no longer use eBay or PayPal. Be careful if you continue to use either of these companies, as they will rip you off left and right.

Ebay has a promotion called "Daily Deal". The Daily Deal offers products at reduced price and free shipping. Item Number 370410895631 and the Nike iPod Nano armband was $3.99 each and free shipping. Now Ebay also has this really annoying policy of allowing sellers to use what is called "3Pcheckouts". That means I am forced to use and pay through their checkout and can't use Paypal directly. This seller's "3p checkout" charged an additional $2.98 in shipping fees. Even though Ebay's ad says free shipping but no matter what I did, the minimum price was $2.99 in shipping fees. Over 1300 people bought the same item I did too. I am not talking about a couple of people here.

I purchased two and paid $13.96 instead of $7.98 as advertised. I will never buy another Ebay Daily Deal because I am being forced to use those ** checkouts instead of Paypal. Why can't Ebay just let buyers pay with Paypal?

I purchased concert tickets from this individual on eBay on May 23, 2010. The concert date was Friday, July 16, 2010. I went to the concert on Friday. They scanned the tickets and said that they didn't work and that I would need to go to the ticket box office to get them reprinted. When I went to the box office, they looked up the tickets and said that everything on them had been altered and they were fraudulent tickets. I had them make me a copy of the fake tickets they gave me. I was not able to use the tickets purchased by the vendor and had to buy another set of tickets. We were almost unable to get tickets all together.

On January 2, 2010, I won an auction listing on eBay for Microsoft Windows 7 Professional (32-bit) and paid $152.50 to the following eBay seller: Randy J B. Blackburn Rd, Friedens, PA 15541-7305. The listing was falsely advertised as a legitimate unopened box of the Microsoft OS. I received what appeared to be an authentic software DVD from Microsoft with the proper security features, however, he sent Original Equipment Manufacturer (OEM) software (i.e., restricted for sale only with a new computer) in a cardboard CD mailer with the product key handwritten on the paper CD jacket. I installed the software as an upgrade over an existing Windows XP professional installation on a new computer that I had purchased a month earlier.

I used the "Windows AnyTime Upgrade" method of upgrading to Windows 7 Professional. The installation was completed successfully and the product key was accepted. However, to my dismay much later, the operating system was improperly licensed following the install because the product I was sold was OEM software and for use only with another computer, not mine. The system ran fine for months until the Microsoft Windows Update feature automatically installed Microsoft Update #KB971033 months after I purchased the OS from Mr. ***. Microsoft began checking for validation of the operating system which is why it ran fine until then. Following the update, the operating system continued to fail validation with several Windows 7 features disabled until the system is properly licensed. There are about 1 in 5 installs failing in the world due to a number of issues (http://***).

I informed the eBay seller of the problem, requesting either a refund of the full purchase price following my return the DVD or to send a valid product key. After some resistance and unwillingness to cooperate, he offered to send a windows 7 Ultimate DVD with a new product key and a written claim that it is unused by anyone and should solve the problem. I returned the original software DVD to him and received another OEM software release DVD of Windows 7 Ultimate and a photocopy of the official licensing document provided by Microsoft. I performed the upgrade to Windows 7 Ultimate. Since the original Windows 7 Professional license was invalid, the upgrade to Windows 7 Ultimate was also rendered invalid.

The only way to properly license the operating system is to go online at Microsoft.com to purchase a Genuine Microsoft Software product key. The cost of a valid Windows 7 Professional license using this method is $150 (which would have been covered by the proceeds from a refund had the seller agreed to my refund request. However, because he falsely advertised the original sale, then misled me to upgrade to Microsoft's top-of-the-line Windows 7 product, assuring me that the upgrade and new product key would solve the problem, now the cost to license Windows 7 Ultimate is $200, exceeding the amount of any refund and thus costing me more money, time and aggravation.

When I confronted the Mr. B. regarding the inconvenience he has caused through his lack of integrity and character to fix the problem, finally he agreed to a full refund using Paypal (the original payment method) following my return of both software DVDs. He has had possession of the DVDs for over 1 month, my money for over 7 months making, and continues to make empty promises that he intends to issue the refund, although I have yet to see a credit to my paypal account.

Please beware, Mr. B. is a scamming low-life with nothing better to do than prey on others by falsely advertising, selling counterfeit or OEM software and then stealing money from others to live on. eBay members beware and do not do any business with this scammer! Loss of money, time and impacts to the computer affected. Lack of a valid Windows 7 license results in certain features being disabled. This is my personal and business computer that I depend on as a professional. Not having certain automatic updates from Microsoft subjects the computer to unnecessary risk.

We have now spent well over two working days trying to file a complaint with eBay's rotating, back-to-square-one, help page. I entered the "item not as represented" button, clicked on the item # button which in turn sent me back to the list of "Questions to ask".....ad nauseum. Have tried every combination possible with the same results. Have contacted a very obstreperous seller who refuses to consider even a partial return of the good-faith deposit! Traveled eight hours and 600+ miles (round trip) to pick up the item. It was not as presented. Made two calls to seller, several e-mails. eBay has been no help at all.

I bought a 2 carat engagement ring set off at eBay last year from Dales Diamond Store and have had to send it back twice to get it fixed. Each time they come back, it's worse. Both rings come back in different sizes. The centre diamond setting is crooked and there are gaps in between the diamonds on both bands. I even paid to get the rings resized at a local jeweler who evaluated the set and said they couldn't straighten the centre diamond setting as there were cracks in it. I keep sending them an email to rectify the matter but they are quite rude to me.

I've asked for the manager to call me, and they keep avoiding the question. I'm at my wits' end. I want perfect rings but feel like they are taking advantage of the situation as I am from Australia and paid a lower price through the auction bid on eBay. Postage costs me $100 AUS from here so that is $200 I have spent all up in postage which they said they would refund and have not. They emailed me and told me if I wanted a better quality set but I am to pay $200 US for a better set that they would rebuild.

I feel like it's just a big scam to get more money! I have spent that in postage which they haven't refunded and I have now told them to upgrade for free or give me my money back but they won't. One of their emails came back said that I can get what I paid for. Regardless if they put the item up for auction on eBay, the item should be of good quality. What does an overseas buyer have to do to get what they want? I have asked for a refund or even an exchange but they keep avoiding those questions too. There are other people who live in America who have had the same problem via eBay. Something needs to be done about this to ensure that happy customers keep returning, not outing their business. I know for sure, I will not be buying from America again. Sorry.

I won a bid on eBay & the seller did not send out the goods to me. The seller did not give me my money back, so I gave them a bad feedback & filed a case to get my money back. The seller has a bad feedback for not sending out goods before. EBay said it would take 10 days for me to get my money back. About 3 days later the seller had re-listed the good that I had paid for without giving me my money back, so I reported this to eBay & was told I would have to wait 10 days & the seller could relist the good. I do not see how eBay can let someone do this.

I setup an account to sell item, paid for what was necessary to sell book. EBay shut my account down with no reasonable answer & no means of contacting anybody. I tried to purchase an item from eBay and was blocked out. I can't buy or sell any items. No reason why?

The seller clothingsourcelimited is a fraud. I won an item (**) from them and when I went to pay, they had increased the shipping fee. When I protested and lowered is some, but still higher than listed. When I protested again, they sold the item to another bidder! Ebay is taking no action against this seller. Just got a lot of guff from the chat line and no action! Watch out clothingsourceunlimited is a **.

ebay & paypal are letting buyers control everything. They seem to do nothing to stop chargeback scammers, in fact they seem to help them. Do these companies have anyone who governs them, they seem do do just as they please. Ebay send to waffle and policys in there replys and paypal are quite frankly a are a joke. We pay these people each month. what rights do we have over them

My last item was a dress, which from the time I paid for, it took the seller 5 days before she even shipped. There were no notifications/emails about a delay. Dress arrived, which I really liked, but based off of all other transactions and my paying for the shipping, gave her a negative rating on shipping.

This arrived after the 30 days allowed to complain to ebay, with me contacting ebay every few days. Did not hear anything from ebay. This atv was junk!!It stalls, pours gas out of the carbuerator, backfires, stalls, and will NOT go into 4 wheel drive. I contacted Nathan from 4seasonspowersports and he lied and did nothing. Ebay did nothing! I have paid another $1,467.09 in repairs and still the atv runs like crap. They switched the odomoter on it. The dealership i took it to said there is no way this atv has such little miles for the amount of damage on it. I thought this was a felony?!! So far iam not having any luck with the police , attorney general or prosecuting attorney either.

Ebay not only collects big money from each powersport this company sells but they get paid another $100.00 for removing each negative feedback left by each victim.I was not even allowed to post my negative feedback!
Had i been able to read these feedbacks i definitely would NOT have bought their crap! This is supposed to be left there for the protection of the comsumer. With so many complaints from all sorts of people , you would think ebay would not let them sell anymore on their site but NOOOO...its all about the money!

This is fraud and deceipt and needs stopped. Ebay is giving this criminal a license to steal and thus far it has been all legal. As far as i"am concerned EBAY are theives too!!!

if you are interested, go to these websites and type in 4seasonspowersports or brunospowersports or google those names and see just how many victims there are, dating back as far as 08'! Thanks for your time!!!!

I won an eBay auction for a docking station which cost $200 new for $20 which was the starting price. I was so happy to get a good deal. I paid the same day I won the auction using PayPal. The seller did not respond at all, even not to several emails I sent. Only when I opened a complaint case with eBay he sent a lame excuse that he couldn't ship the item. I'm convinced the seller was making up a story because he didn't get enough out of the item. eBay didn't do anything to serve justice. Here the original lame email from eBay:

"Dear Hubert, Thank you for contacting eBay in regard to item #330430197968. I understand it can be very frustrating to have to open case in the Resolution Center to get a problem resolved, but I appreciate your willingness to work to resolve this situation. We understand you wanted the item and still haven't received it. When the case was opened, we did our best to communicate with the seller to try to get them to get the item to you. In the end, they couldn't get it to you in time. We had to fall back on the refund as we have no way of physically "forcing" the seller to send you the item. Ideally, we would have loved to get you your item. I hope that a refund will suffice given the circumstance. One great thing about eBay is that there are nearly 100 million active users and I?m hopeful and confident that you will be able to find the same or a very similar item for around the same price.

"In addition, we encourage you to leave the seller appropriate Feedback.

Don't worry about getting negative Feedback from the seller because sellers can only leave positive Feedback for buyers or no Feedback at all. Finally, please make sure that the email address on your eBay account is added and confirmed on your PayPal account to ensure you receive your refund quickly. Here are the steps to confirm your email address with your PayPal account: 1. Log into your PayPal account at paypal.com 2. Hover over the "Profile" link under the "My Account" tab 3. Click on "Add or Edit Email" from the drop-down menu 4. Select your email address and click "Confirm" 5. Check your personal email for an email from PayPal 6. Open the email and follow the instructions to confirm your email address. Thank you for being a valuable member of the eBay community! We truly appreciate you on our site. Sincerely, Levi L eBay Customer Support

Additional message: Thanks for nothing, eBay! I had a good deal on my hand and you let the seller get away with this? Shame on you! Never buy from eBay! They don't care about consumer rights! They just refund the money and they think that makes everything good. Please make this case known so other people know what eBay is really worth! Thanks!

Yes, I won an item the other day. I paid $13.50 for a Nintendo DS game. They said it takes 5-6 days to get this. I feel like I got ripped off. I am giving these people until the 12th to receive this okay. But I did ask customer service about this item and they are not responsible about this, but they should reassure a person that their item is on. It's not, they didn't. I feel like I got ripped off. I tried to contact the seller. Nothing, no reply. I reported it, nothing. No one steals off of me, they're in trouble. I don't care who they are really, but not notifying the buyer and no item yet, that's **. A nice way to put it.

They give buyers my shipped items and their money back. Paypal does not accept an official hand stamped US Post Office receipt as proof I shipped the items. One buyer actually left feedback saying how nice the item was just to rub it in. I would like to encourage all buyers that are having items shipped via First Class Mail to them to immediately always claim to Paypal that you didn't receive your item. Most of the time, you'll get your money back and get to keep the item when it arrives if it hasn't already. The uproar will hopefully force them to stop the ludicrous policy of not accepting an official Post Office Receipt as proof of seller's shipment. This will allow many more sellers to offer less expensive items both domestically and especially internationally. That inflexible ridiculous policy is just one of the many reasons you are not seeing quality collectibles offered on eBay by trustworthy low volume sellers anymore.

eBay is allowing scammers from (especially China) to operate freely on eBay list where they are dumping rubbish metal and cadmium which is a carcinogen listed as solid 14k gold plus genuine gems. I have been reporting and complaining to eBay for over two years with minimal results, but which caused the expulsion of about 200 sellers, but eBay still allows dozens daily to scam the public in the huge amounts of millions of dollars. I also try to warn the buyers that they were robbed and they should get their money back and most do, but the *** at PayPal restrict me to only three emails a day. So most victims have to suffer the losses.

I have a list of over 200 sellers, who in my opinion are members of the Chinese crime syndicate, who are still peddling their crap on us with impunity even after dozens of complaints from me about each and every scamming seller. A fresh item is a seller listed as Shanshanlai, dumping rubbish rings listed as "14K Solid Gold sparkling white diamond aureate ring, 100% 14k Solid Gold 100% Satisfaction Guarantee. Brand New and Handmade by Master Jewellers, Item is fine polished, Metal, Solid 14k Yellow Gold (14K Stamped). In violation of international law against stamping metal 14k...."You" (sic) can easily be resized by your local jeweler. Main stone: ruby 2.65ct red, very good clarity and color. Accent stone: Diamonds carat 0.22 round brilliant clarity SI-1, Color: G-H-I. Estimated retail value $2999. Price? Buy it now: $18.88 with free shipping."

Now this *** has already sold 11 rings and I am unable to reach the buyers because eBay and PayPal will not allow me access to the victims. I reported this seller to eBay but it may take up to 14k days before any action is taken. I have helped hundreds of buyers to recover their losses, but again the nice people at eBay and PayPal do not appreciate my efforts. Perhaps, it may interfere with their bloated profit margin.

"Hi, I`m sorry to have to tell you this but i made a mistake with this trumpet. I've gotten a few emails telling me I sold it too cheap and offering me more that what I sold it for. I'm going to have to cancel this sale and send you a full refund. I sell for a living full time and good items are so hard to find. I have to get as much as I can. I hope you understand and I'm very sorry about this. Ken. **.

The seller re listed the item at three hundred dollars more than the original listing and it appears today, sold the item for $200 more. I made numerous attempts to get eBay to stop the re listing, not allow the seller to profit from breaking the rules, and just plain enforce their own policy in the face of blatant violation, but to no effect. For all the many responses I received from customer service promising action, they didn't take down the sellers re listing or take any action to ensure a properly entered transaction was enforced.

Apparently, anything goes at eBay and rules, policy, honest dealing, and enforcement of the most basic standards necessary to ensure a viable market place just don't exist there. Their response? Give the seller negative feedback. I'm through with them. Between the misrepresented worthless junk in their listings, never-ending fees, and eBay refusing to enforce their own most basic rules. There's no fun in it, let alone profit.

I lost the value of the item, which may (or may not) have been a few hundred more than I paid. But mostly, I feel cheated and abused by a dishonest marketplace that promises fairness in their stated policies but allows those policies to be broken with impunity by "Power Sellers".

I purchased a Red and black contemporary sofa from LA furniture via eBay! I called prior to purchase to confirm the red was primary red rather than some off color. I paid 1895 dollars for the sofa. While waiting for the sofa I painted my living room, two of the walls, primary red.

When the sofa arrived I was horrified to discover that the color was reddish orange and immediately contacted the seller who admitted fault. He said he "called the warehouse and asked about the color rather than actually checking it himself". He promised to 'make it right' and I waited. The next day my husband and I went to move one of the pieces of this section to another arrangement. When he went to push the sofa he was stabbed in the finger by a nail that had come through the leather from the inside of the sofa. We discovered that it had torn the sofa and shredded the back of the cushion that rested against that part of the back. I called Oleg at LA furniture again and told him about the defect and the damage done by the defect. One of his managers actually accused me of having stuck the nail inside the sofa because I didn't like the color. Again Oleg assured me that he would contact the manufacturer and 'make it right'.

Having exhausted my patience I contacted eBay buyer protection. The first thing I received there was a note telling me that if I chose to return the sofa for a refund that I was responsible for the freight shipping (495 dollars worth). So returning the sofa meant I was automatically out $500! I think that outrageous. Did I feel protected? No! Can anyone afford to just toss out $500? I doubt it!

Even if they sent a replacement that means I spent $2400 for the sofa, not the amount I agreed to pay in the first place. So sending it back wasn't an option. So I waited, and waited, and waited. After a few days, I received a $200 refund from LA Furniture. So, apparently the difference in price between a new high quality leather sofa (correct color) and a torn leather sofa with a shredded cushion and that is the wrong color is $200!

Naturally I went on and left negative feedback! I stated in my feedback the eBay buyer protection would not help! Guess what? Ebay, who had waited days to even give me that sham of a refund, immediately removed my feedback because apparently you are not supposed to tell people that eBay's buyer protection won't protect them.That's a secret and eBay makes sure it stays that way!

Now the hole is about as big as a quarter. It tears if anyone sits on it ,so I will have to pay to have it repaired or it will get bigger still. The cushion will have to be remade. From calls I've made it is going to cost between $200-350 to repair. So, for 1900 + dollars I will, after considerable legwork, have a repaired leather sofa that is the wrong color and will have to repaint my living room to keep it from clashing at the cost of over 200 more dollars.

Total cost? Well, over $2000. End result, a firm belief that Ebay will protect their scamming sellers because that's who pays them. They will even become an accomplice to the fraud if you try to warn others from being conned! And LA furniture thinks that if you send them money, they can send you any defective piece they happen to have lying around even if it's the wrong color, and you're stuck with it. And since they get away with it and eBay removes any warning placed by buyers, they will continue to do so. But don't you worry, they'll pay eBay the required listing fees! And we all know that those fees are what eBay really cares about!

My eBay account was suspended on the 28/03/2010, over item number 260567435485, which I had emailed the seller and agreed to pay for the item on the 1st of April when I usually get paid. I had received no response from the seller all car-parts.com, so I assumed that this arrangement that I had made was okay. However I log onto my account today and found that my account had been suspended and that I could no longer make a payment for the item to resolve the issue of my account being suspended.

I was a bit annoyed after having emailed the seller and trying to organize when I could make the payment for the item and having recieved no response from this seller, then to find that I can no longer use my account and also can no longer purchase the required item, which will now cost me well over $1000 to purchase the item somewhere else, which I can't really afford being a single mum and me needing this part to fix my car so that it could be used again.

I purchased a Fisher Price easy link system with Disney characters. While the base works, it needs character keys to operate. The three Disney keys do not work, as Disney and Fisher Price did not renew their contract. I purchased a Wiggles key, same problem only it took a month to quit operating. I contacted eBay as I noticed that sellers are still offering the keys and some start at $50. The response from eBay was that unless the items are on a US government recall list, they are legal to sell on eBay. eBay hopes that the sellers would tell their buyers about the items functionality but they are not required to do so. Check out items before buying anything on eBay. Talk about taking no responsibility. I am out about $25 in total.

When it comes to international shipping, eBay punishes good USA sellers and rewards bad foreign buyers/customers. I sell vintage accessories under $20 on eBay, Power Seller, 100% Positive Feedback. My biggest and most recurring problem has been international customers, who falsely claim non-receipt and/or file Paypal charge back. This happens about 4-5 times a year and I've lost money each time. Why? Because the proof of delivery solely rests on the seller, no help from eBay/PayPal...even if the buyer/customer is bad, with a history of falsely claiming non-receipt.

First, I must explain I ship the USPS 1st class mail international, the cheapest way for both seller and buyer/customer...I mean, who wants to pay $25-$35 for shipping USPS Priority/Express/UPS/FedEx for items under $20? Even if it has delivery tracking number? It doesn't make sense to pay more on shipping than the actual item.

The first time I've had a bad experience with an eBayer from outside the USA, it was a customer from Italy. He e-mailed me, "I'm gonna make trouble for you with eBay if you don't send me again. " Threatening negative feedback is a common tactic to extract money (or items) from USA Sellers, I later learned.

According to eBay/PayPal, I had 2 choices. 1) Talk to the customer and work out an arrangement solution..haaha 2) Give him his money back, unless I had delivery tracking number to prove the Italian customer received the item to his address in Italy. I shipped it USPS 1st class mail international (standard international shipping; no delivery tracking), so I could not provide proof. I had more of the same items for sale, so I told the customer I'll re-ship the item to him. And after doing so, just out of curiosity, I looked at his feedback....he bought similar vintage accessories from other USA Sellers.

So, I contacted 3 of the USA Sellers on his feedback, and yes, they told me the same thing...It happened to them as well - the Italian eBayer told them he didn't get his item, so they either gave him his money back or re-shipped the item to him....that ** knew he could get away with extracting free stuff from USA eBayers. So he did it again and again and again. And last I checked, he's still an active member of eBay, with a 100% positive feedback (because nobody can leave negative feed backs to customers....negative feed backs can only be left for sellers).

So this kind of thing happened again and again with eBay buyers/customers from Brazil, Latvia, Argentina, and Italy, and Croatia, and Turkey. And I've lost money each time, because there was no proof of delivery shipping USPS 1st class mail international (trust me, a receipt from the USA Post Office saying you paid $5.95 postage shipping to Brazil, does not mean a thing to eBay/PayPal, because it only shows you shipped the item; it doesn't show the eBay customer received the item). Frustration, frustration, frustation. You have proof from a USA government agency that you mailed out the item, but eBay/Paypal says no; that's not evidence because it doesn't prove the international eBay customer got it in Brazil, Latvia, Italy, or where ever).

Nowadays, though, eBay/Paypal will automatically deduct/take money from you (your PayPal account), immediately after a non-receipt/chargeback is filed from an eBay customer......Even if you have proof of delivery with a tracking number.

This just happened recently. An eBay customer from Turkey bought an item from me for about $165.00. Now, this item was over $100. So, $35 USPS Express Shipping was required. The eBay customer received the item on 2-27-10 to his address in Turkey. And I have the delivery tracking number as proof and additional paperwork. He filed a credit card chargeback via eBay/Paypal and, I've submitted all the paperwork proof of delivery, but that doesn't matter to eBay/PayPal.

The $200 I received from the eBay customer is on "temporary hold" on my Paypal account, meaning I can't use it, pending further investigation of the chargeback. And additionally, PayPal took out an extra $10 fee to "fight" the chargeback on "my behalf." Now, that's a laugh.

So be warned, if you're a Seller on eBay, and a buyer claims non-receipt of item or files chargeback, they (they-meaning eBay and PayPal who are the same one company) will take your money from you to cover the Buyer, but not you-the seller. So if you're a seller, be ready to be ** on a daily basis.

I stopped selling on eBay.

EBay's return policy is that despite the condition of merchandise you are sold, you have to pay to ship it back. Recently, I bought a dry mount press which seller said in item description he would ship out in 2 days. Three weeks later, no press. I had sent seller at least 4 emails and never got an answer. Filed a complaint.

A week later, box arrives damaged. Press had been put into a flimsy cardboard box and broke though the box. Emailed seller and told them it had arrived damaged and I wanted to return it. Seller offered to pay for return shipping, but asked me to open it first to make sure it was damaged. When I sent him an email to confirm, he would handle return charges, he hemmed and hawed, then begged me to open it, saying it could not be damaged. It was. And because I opened it, I could not refuse the package and had to pay for shipping back. It would have cost $80 to ship it priority so I shipped it parcel post. Because i didn't have a tracking label (which you only get if you ship it priority,or use UPS), eBay decided against me. If merchandise is defective, buyer should not have to pay for the cost of return shipping, $240.00.

EBay has limited my account, not allowing me to sell because I no longer use PayPal. PayPal has closed my account and kept my $7000 because they did not like my credit report as stated in an email. I did over $15000 in business through both of the companies in February and now nothing. I now have no business. I had a legitimate business with positive feedback and now all is gone because of a "credit report". I definitely want an attorney to sue both companies. Anti-trust issues for sure and consumer fraud.

I purchased an item through eBay from Home & Fine Arts, which is also known as Hot Antiques. It was a gold food server with wood carvings, black marble top, and three paintings in the front three drawers. Item number is 1802232937. I was making payments through PayPal on the item, since it was $1200 and I didn't have all of the money. When I completed my payments in October 2009, I asked Allen, the owner, when he would send me the item. When I received a response a couple of days later, he said it was missing from the warehouse and that he would order me another one.

About a week later, he said he received the same item in and would send it to me. Well, he sent me a totally different server which is just plain gold color with no details and old-looking knobs. So I immediately called him and asked him about it. He said he would get the correct one in shortly and send it to me and pick this one up.

I have been calling and calling them for months now, and nothing. I talked to Susan, and she said she had no idea when the one I wanted would come. Then they ignored my calls or if Allen answered, he put me on hold then the phone hung up or they said they would call me back because they have to talk to Allen. And they never bothered.

My last call and also email sent to them yesterday, March 10, was asking them just to pick this wrong server up which is still sitting in my living room all wrapped up in cardboard and just to issue me a refund for the $1200 I paid through PayPal. But again, no response. Susan had offered me a discount of $200 if I just keep this one, but I honestly do not like it and just want my money back. She said it would be too much money for them to pick this wrong server up. I told her it was not my fault they sent me the wrong one and I should not have to be the one to just accept the wrong item and I should not be forced to keep it.

Then she said she needed to talk to Allen, but she kept telling me Allen was not in and she hadn't talked to him, so she didn't know when he would be back. Mimi is Allen's sister. Obviously, Susan nor Allen had ordered the right server, because yesterday, she told me that she was calling the manufacturer to see if they can send the one I want if they still have any. She wanted me to give her time, but I told her I have given everyone time and I got the runaround. They just wanted me to be quiet and keep the wrong server and keep the $1200.

I had to even go as far as to dial *67 before my number when I called them in order to make my number private, so they would answer not knowing it was me. Sofia said she would talk to Allen to try to help me. Again, I never heard back from her. Anna said she didn't want to get involved and would not give me Allen's last name. I have talked to Susan, Mimi, Sofia, Anna, and Allen so many times from this place, and no one has helped me. It only takes 5 minutes for someone to request a pick up and then just log on to PayPal to issue my refund. They just kept ignoring me or giving me the runaround. Please help me!

I have bought off EBay for 10 years now, and have never had a problem. Last year, I decided to start selling on EBay. At first, I didn't really pay much attention to "Insertion Fees", "Final Value Fees", etc. I just ended an auction where I listed 40 Items in 1 Day. EBay was having a 50% off "Auction Style Insertion Fees", so I wanted to list as many things as possible. I worked for 12 hours that day. My listings have all ended, and I realized that between EBay's Fees, i.e., Insertion Fee, Final Value Fee, and PayPal's Fee (I didn't even realize before that PayPal charged me every time someone sent me a payment for something they had won.

Their Fee depends on the Total Amount Sent), that I had been Charged 25% of my Total Sales. This was under a 50% off day. If it had been under a regular bidding day I would have been charged even more. Also, to keep my Insertion Fees low, I started almost all my bids at .99 I don't understand how people make money off EBay this way with all the fees and charges. I might as well go ahead and open my own store. I will no longer be an EBay Seller, and I will no longer use PayPal.

This is a cautionary tale into how eBay treats their customers. eBay appears to be facilitating identify theft against their customers by setting up fraudulent user accounts on their site. Current eBay customers have their names and addresses used to set up a fraudulent account. eBay sets up the account but makes no effort to contact the true eBay customer. The fraudulent user sells items, incurs selling costs then leaves it to eBay to collect the selling cost from the identify theft victim. Once this identify theft occurs you, the legitimate eBay customer have to fight your way through eBay's customer service chain to try and fix a problem eBay created.

This is a description of my encounter with eBay. On 26 February 2010, I received a letter from I.C. System Inc., a collection agency. I immediately called the collection agency and after a lengthy somewhat heated discussion, they said the bill was for a software purchase. The only software I purchased from eBay was paid via a PayPal electronic transfer on Nov 16, 2009. PayPal shows the final transaction on Nov. 20, 2009.

I've never had to deal with a collection agency. After this one encounter, I can understand why the Federal Government had to implement controls on collection agencies. After my discussion with the collection agency I contacted PayPal who referred me to eBay. In my discussion with a series of eBay representatives, I was told there was another account that was using my Name and Address. They provided the account name to me and I was able to look up the account on eBay and found that the account was suspended. However, the account holder had apparently managed to sell one item, XP Professional software. This is the same type of software I had purchased two weeks earlier.

The software was supposed to arrive with some type of hardware to meet Microsoft reseller requirements. The software arrived by itself. I assume this is a violation of Microsoft's reseller policy and probably something that has been reported on eBay in the past.

Back to the story, it appears that the company or individual I purchased my software from on eBay used my name and address to set up an account and sell software on eBay. They probably took my information on the shipping address I provided them when I purchased my software. Just to get the software, I had to initiate eBay's complaint resolution process due to the lack of contact from the company and the late delivery. The individual I supposedly order the software from lived in WI while the software actually came from China. In fact, I was worried when the software arrived from China but this isn't where eBay said the seller resided on their web site. Probably that poor seller listed on the website was also a victim of identity theft.

eBay should not have set up a second account with my name and address but they did. They were even nice enough to let the individual who set up the fraudulent account have a different e-mail address so I would never know the account existed. eBay should have caught that my name and address were already associated with a different account with a different e-mail address during the account set up process. A simple e-mail to my legitimate eBay account or my legitimate e-mail address or a letter to my home address would have kept the fraudulent account from being opened. I believe this is the practice of many companies when a change is made to an account. In my discussion with eBay, they claimed they had security in place but I think it was only to protect eBay not their customers.

Anyway back to my story, I got passed from service rep to service rep, each one promising to get back to me or "personally" fix the problem. No eBay rep ever got back to me and no one has fixed this problem so far. When I told my wife I was waiting for a phone call, she patted me on the shoulder and told me "good luck with that". I should have listened to her. Finally, one service rep told me to formally submit a complaint via eBay's complaint webpage. I did that and was told they would get back to me in 24-36 hours with the latest being 72 hours. So five days later, I'm still waiting for a response from eBay. Time to call again, I call and I'm told they will fix the problem. Well that didn't happen. Instead, I receive an e-mail that told me I had to work through eBay's "Live Help". So I did that only to find out that the "Live Help" rep didn't seem to have any record of my complaint.

So, still no problem resolution and no response from eBay. Maybe I'll get a response, maybe I won't. Moral of the story, don't expect any help from eBay if they cause a problem that you have to fix. It is hard to put into an e-mail the totality of the phone calls and the "Keystone cops" customer support I received from eBay. I'm just putting this information in this system as a warning to folks to be careful in their dealings with eBay.

I've already contacted the three major credit companies to see if any other accounts were opened, I filed a identify theft report with my local police department. I filed a complaint with the Federal Trade Commission. I filled a complaint with the local BBB in San Jose. I even wrote the president of eBay yesterday. But I probably won't get much back.

So, all is said. And guess what, I was able to fix my computer without the software I ordered from eBay. The software is still sitting in the basement wrapped up in plastic. Hours of my time wasted from the collection agency, PayPal and eBay. Letters were written to a collection company and eBay. A request for my credit report was sent from the three major credit card companies. Primarily, this has been my time and worry. The amount of the charge is small. The treatment provided to me by eBay is probably indicative of their treatment to other customers.

I have received an email from eBay stating my account has been suspended for abusing eBay. I did create an account but I have not used it to buy or sell anything. This email indicated to me that the account has been compromised. Ebay has refused to follow through on my calls. I have now had contact with 8 different people over 6 days. I have been verbally promised a response in 24-48 hours and have not been. Below are notes of my contact with eBay. The Dates are accurate, times are approx.:

Wednesday 3/3/2010 approx 14:43: I spoke with Shane who stated he cannot help but forwarded information to dept "that can help. " He also stated that I will hear from them in 24-48 hours by email or phone.

Thurs 3/4/2010: I got support satisfaction survey from eBay which I answered appropriately.Saturday 3/6/2010 11:39: I called support again, spoke with Mackenzie who actually transferred me to a real person in account security. I got Keith or Keive, not sure which is accurate. He investigated and transferred me to "Safe Harbor" dept. I was not transferred but Keith acted as a go-between for communication. Upon asking for physical address for legal dept., I was transferred to the "Safe Harbor" dept with Jason. Once again, I was told that it will be 24-48 hours.

I have no idea whether or not my credit card and/or identity has been stolen. I also don't know if someone is using my good name and ruining it.

I sell stuffed animals on eBay. I am listed as Power Seller and Top Rated Seller with a 100% perfect feedback account of 1,327. I had a woman, with only 3 feedback scores, do a Buy-It-Now on a single animal as well as a set. I was sure she made a mistake so before sending an invoice I asked if she realized what she did, then she said no. I told her to cancel her orders. After she did, she placed another order for another set. Her cancellation of bids didn't show so I called eBay and asked them what to do. I didn't want a new buyer to listed as a non-payer. I was told the seller has to do the cancellation and the buyer has to agree.

I filled out the form and she did the agreement form on two of the auctions. eBay refunded my selling commissions. She finally paid for one set. She also had her address messed up and PayPal wouldn't let me print a shipping label. I told her to correct her address, she claimed she did it, but I still couldn't print the label. I called PayPal and was told to use the post office to ship it. I did and got a delivery confirmation that the package was delivered 2 days later.

Two weeks later, she sent me a nasty email: "Hi Ruth! This is Nelda and I am emailing you to let you know that I never received my order and to please process my refund to my account because this has taken way too long and it was not what you have advertised and I am not interested to do business with you any more. I have ordered from someone else and I will also let eBay know about it."

I told her the tracking number of the package and told her that it was delivered. I told her to print the confirmation and ask her mail delivery person what happened to it. She then told me: "I really don't see why you have to write so rudely since all I am doing is asking you a question, and it was not a pleasure doing business with you. Goodbye! You are a very nasty and arrogant person. So unfortunate to have done deals with you and I will post his on eBay as well.Good bye! Keep my money cause you obviously need it more than I do!" She doesn't sound intelligent.

She went to eBay and gave me 3 negative feedback scores, feedback on the 2 sales that I was nice enough to cancel for her and the sale that I worked so hard to get to her! I called eBay today and was told that since I canceled the sales, not the buyer, she can leave feedback on a sale that didn't push through, even though an eBay employee told me a buyer can't cancel a sale, only the seller can.

She put me through to the resolution department. I was on the phone for over an hour while this person told me that the person that told me to cancel the sales was wrong, there is nothing that can be done, the 3 negative feedback scores stay on my previous 100% perfect feedback acct of 1329 before her 3 negative ones.

All the eBay employees are very limited English-speaking people, talking very fast and very hard to understand, after the long drawn out process of their know-it-all computer that doesn't know any thing. eBay used to be so friendly and easy to work with. How they can let a person with 3 feedback ruin my perfect feedback is beyond my comprehension! My perfect record is damaged and I can't revise the positive feedback I gave her earlier. If she didn't receive the package why didn't she ask PayPal for a refund?

I bought a water testing meter from a vender on eBay and when I got it, I realized it was junk. Inferior in design and construction, incapable of performing as stated. That was the beginning of my education. The seller, A "power seller", complained to eBay about the feedback and got them to remove my negative feedback even after the seller refused to reply about my defective merchandise complaint!

This seller is still selling defective, substandard water meters because the overwhelming majority of folks who buy one of those defective meters have no way of testing it and are assuming that it works! It is my belief that eBay is much more concerned with keeping their big sellers happy than they are about little buyers. The "buyer's protection plan" is actually a "seller's protection plan". I've been an eBay buyer and seller (very small) for years and I have seen it change over the years to how it is now. I no longer buy from eBay. I nearly lost a tank of breeder fish worth over a thousand dollars. eBay didn't care at all.

Ebay gave out my contact info for no reason. Someone merely asked them for it. *** from California phoned my home in the middle of the night asking about an item I had for sale. Unconscionable and unforgivable. Scared the crap out of my wife and woke up the baby.

I ordered four books for my child and charged them to my credit card on 1/14/10. The card was charged on 1/15/10. All books were supposed to arrive between 1/27 and 2/8/10. Three of the books were received. The other book was not received. I tried to contact the company by e-mail and by phone (impossible by phone). I was directed by eBay to go to half.com. There, I was asked to contract the seller by email, which I did two times.

I still have not gotten the book. Half.com menu will not allow me to file a claim for the book or money return. The book was needed in a timely manner, so now I have had to buy another book and am out of the $48.55 for the book ordered from half.com along with the cost of purchasing the book from the bookstore ($65). I have purchased other things from eBay and other books from half.com which resulted in an agreeable transaction.

"eBay Buyer Protection" should be "eBay Buyer Beware". They will not cover any items under $250 that the post office says it has delivered! So, understand that you, the buyer, not the seller, are assuming the risk for items under $250. Some "Buyer Protection." eBay has no real "Buyer Protection", more like seller protection. eBay's "Buyer Protection" is misleading small buyers in the worse way. The post office "tracking" is just a gotcha when it comes down to it. Of course the USPS will say they delivered it if they lost it at the final stage. It's just their word against the buyers. And the buyer loses every time under eBay's "Buyer Protection" for items under $250. As for items over $250? Should I trust eBay? That's a joke, right? I lost $37 that I paid for a camera part that never arrived.

How does it feel to be ripped off by an Ebay seller, then find that such is supported by Ebay's brain dead policies? My story is about one of the monoliths of online business called Ebay. You know, that little company that is now operating in 30 countries. This little tale is indeed a warning to others that use them and what type of response one can expect when problems arise.

Mine is over the attempted purchase of a car on Ebay Motors. In December, I won an auction for a car in New York with what turned out to be a thief by the name of Anthony D. I made a $300 deposit to secure the deal, then set up an Escrow, and sent the funds off to California to secure the deal. Booked a truck and paid $700 in shipping costs to get the car to Fort Lauderdale and that is where the ** hit the fan.

He admitted to the trucking company that the car would not start, which he, of course, has neglected to mention in his listing, e-mails and phone call with me. Well, not surprisingly, the company refused to accept a car that does not start on its own. He gets back to me saying that he can't ship the car due to this, so I tell him that he has to fix it because he did not disclose that simple but very critical issue in his contract.

Instead, he simply refuses to ship rather than fix the problem and subsequently to date has refused to respond to every message sent to him. I even relented so as to not lose all the time I had invested in this deal, to offer to pay for the repairs, not something I should have to do but it appeared to be the lesser of the two evils, and to that offer, I got a dead silence!

If you have any familiarity with Ebay, you will be aware that their site is loaded with all the statements of buyer protection, hence, I think that it should be no problem to get this deposit refunded which the little thief had stolen from me. It was bad enough that by this time I have a good 40 hours invested in this project, now, I have a jerk that thinks he should get paid $300 for being a liar. I submitted all the documents to Ebay, as requested. However, they refused my claim just this week.

To say the least, I was quite shocked since I have a mountain of evidence like contracts, documents, payments etc that show I have fulfilled my end of the contract in spades. Guess why Ebay told me I was out of luck. I was refused because I do not live in the mighty United States of America. So what this completely brain dead policy says is that it is perfectly okay that they harbor thieves as long as they only steal from foreigners! Now, of course you have to dig deep to find this policy. It is hardly something that one would discover under normal investigation especially since I thought I was dealing with a company of some repute rather than a corporate **. FYI, I have used Ebay for over six years with sixty five transactions and 100% rating and this is the response I get for being a long term customer that has fed thousands of dollars through his account at Ebay.

The final communication from them said that they are sorry that I am frustrated, to which I replied that if they had a capacity to understand the English language, they might realize I am not frustrated at all. What I am is furious that I found out the company that is supposed to be protecting me as a good member has policies that harbor thieves with impunity. I am utterly amazed at this policy coming from a company that operates in 30 countries. You would not think that they would need to have the concept of Globalization explained to them and how all customers should receive equal levels of service and protection regardless to where they happen to reside.

What this say is that if you don't live in the U.S, then, you are indeed a second class customer and they could care less if one of our good thieves gives you a screwing over. I have long observed that many sellers on Ebay give the impression that all the dishonest people reside outside of the USA, and that everyone within the borders is an honest Joe. Needless to say, I find the concept more than a little bit ridiculous and if you reside outside the USA, I am certain you have experienced this as well.

Well the final summary is rather simple for me. I have found out the hard way that Ebay has in fact zero integrity and most certainly, protection that is suspect at best and in general is not to be trusted any further than you can throw them. This little event has indeed raised facts that I was not aware of over these many years of use. Needless to say, the damage is huge and quite irreparable now that I know the real score.

As I told them, you can ** me out of $300, but that is nothing compare to what I will cost them as I move my business to other online companies that don't have the corporate morals of a **. To me, this is a black and white issue, no gray area here. If your policies support thieves and people with zero integrity that break their contracts, then you are just as bad. In fact, Ebay is worse since it is providing the facility for such crooked members to operate in.

When they support members in such activities as this, there is no question in my mind that this Anthony D. has and will continue to fraud others through this medium. It is certainly not something I expected or will tolerate in those that I feed. It still utterly amazes me how such a large global corporation can be so completely clueless when it comes with such offensive policies that fly in the face of what any honest ethical organization should represent.

Let's be aware that what I was doing was not weird or unusual. It is not exactly uncommon for someone from outside the US to go looking for cars there. This one was a collector's item, hence, the most available selection of such units is in the US. But all foreign buyers must be aware that they are just lemmings being led to the slaughter in the eyes of the brilliant policy makers behind Ebay!

I have purchased several items on eBay from one seller. Prior to purchase, I had correspondence with the seller. The seller indicated the shipping expense would be free, plus buy one item and get the second item free. I purchased six items for total of $11.94. The seller has added a charge of $29.94 to the statement; plus there was no discount provided to get free items.

I have called eBay 3 times and each time I called, there were no documentation by eBay. I called to file purchase/billing compliant. The last two times eBay has sent me an email confirming call but no information has been documented. The same seller has an item I'm willing to purchase for (Price: $7.99 - free shipping). I have offered eBay and the seller, if I purchase one addition, I would not expect any free items but request previous order be included with new item for shipping.

eBay or the seller has not adjusted the account. I have asked customer service for American contact. Per guideline, no corporate office is available to accept calls or complaints. Other challenge is the seller is in Hong Kong. I requested eBay to assist in potential language barrier but the response from eBay: they can not assist with concerns. I received an email today from seller, shipping is free but selling price of merchandise would now be $5.00 more per item (free shipping but selling price is increases 200%+).

On January 13, 2010, I bought an Acrobat 9 through eBay and paid through PayPal. When the item arrived, I tried to load it onto my computer but couldn't. I tried it on other computers with the same result--the item is defective. I found that the item was shipped from China,and I have emailed the seller several times but have not received a response. I contacted both eBay and Paypal without any resolution to the problem. I have mailed the item back to the seller with a request for the $79.99 that I paid them.

Please could you give me your opinion of something that affects thousands of people in this country? I have just bought something listed on the UK eBay site, only to find it is a non-working fake. Ebay will not help with a refund from the seller, as a few days after I bought the item eBay realized the seller was committing fraud, and threw him off the site. I can just about understand that, and realize that I must take some responsibility, but what really annoys me is this. Ebay knows that a fraud has been committed, and they know that they profited from it in the form of listing fees, final value fees and Paypal payment fees, all of which came out of the money I sent for the fake item.

Ebay refuses to repay to me the money they "earned" from the fraudulent transaction. Is that fair? To me, it looks like they are making a profit from an illegal act, which must itself be illegal. I am just one person who has lost 43 pounds on this transaction. Ebay earned about 5 pounds from my misfortune. However, this sort of fraud goes on all the time, so eBay's earnings from illegal transactions could well amount to hundreds of thousands in the UK and millions worldwide. This huge and powerful company that is growing exponentially, cares only for its profits. It seems to have no qualms about profiting from fraud.

Well, well what do we have here? EBay has already cornered the market by becoming the powerhouse selling machine. Then they bought PayPal and require that you only use PayPal to receive payment(s) when selling on eBay. But there's more. EBay is now the best at "lying"! EBay has purposely misinformed its members by stating that their "purchased" items are only covered when they use PayPal through eBay. But this is not true. When you use PayPal, it is already a "protected" purchase.

It also is always secure, period! EBay has found a way to make more money. In this struggling economy, they already charge fees for selling on their website, but they also charge again once your item is sold. On top of that, now if you pay for an item on eBay using PayPal, they will hold your payment from the seller for 21 days. During this 21 days, they receive $1.00 per person (millions of people) using eBay. Yes, you read that right! EBay will receive an additional $1.00 x millions per 21 days they hold your funds. So let's do the calculations: $1.00 x 10 million people= $10,000,000.00 every 21 days!

At a time when Haiti, New Orleans, Red Cross and numerous other nations, states, companies and people in general need money and help, eBay has found a way to get more money for themselves. Can you imagine a seller allowing you to borrow an item they sold you for 21 days! Wow, I would take advantage of that, too. Then I would send the item back to the seller, since I've already used the item for 20 days so that the seller wouldn't get paid, then get my monies refunded, and finally, leave negative feedback for the seller as "do not like the item". That way the seller's account would be closed by eBay, then I would do it all again to the next seller! Guess what?

That's exactly what' been happening since eBay bought PayPal. The new rules set by eBay have allowed "buyers" to really get over. At the end of the day, eBay prospers by the interest incurred by holding the monies from the seller(s), an auction fee and a "sold" fee. Lastly, the buyer also prospers by getting everything they've always wanted and more. Good Luck to eBay sellers, I wish you the best! Even though buyers do not receive their monies for 21 days, ebay excepts you to mail out the "sold" item immediately, or they will refund the "buyer" their monies themselves! It's horrible

I sold an item to a customer. I gave the exact measurements. Then the customer complained that she didn't like how the jeans looked on her. It was the exact picture in the auction. All my items are stated "all sales are final." But the buyer complained. I said waist is 29 inches. So buyer used that as a complaint to try to get her money back.

Now buyer has a full refund and my item, so she stole the item from me. I am a power seller leaving eBay now. It's the 5th time they let a buyer rip me off. I not only now lose the item, but I also lose the $5 in shipping that was payed for the item to be sent. Those jeans cost me $42.50 wholesale plus another $19.98 buyer spent on the item. I lost a total $62.48.

I was interested to buy a Windows XP Home Edition full and I was looking in the list of this software by looking at an item, it does not says that I buy that. I have multiple e-mails that say pay now. I send back the invoice and explaining that I did not order. Please cancel the order.

eBay has accused me of selling copied software without any proof. I am a 2nd level power seller on eBay for 7 years. On December 30, after a few months of pulling my listings, targeting me, they suspended one of 2 my eBay accounts. On January 5, they suspended my power seller account. eBay is not only running off sellers, as their stock value is collapsing. They have ignorant employees that are making ill-reversible decisions, that are designed to have drastic effects upon the seller. Here is a copy of one of the statements from eBay: "we have never seen, or handled your items, and are not in a position to determine authenticity", written by Steven at eBay Trust and Safety. Even though they based their suspension on such a statement, in my 7 years on eBay, I have received 4 negative feedbacks, only one of which was related to a software sale, where the buyer threatened me for a refund or a negative feedback, because he bought the wrong software, even though he activated the software, and used it.

I sell original retail store-bought software, and have sales receipts for all the items I sell on eBay. I have never sold copied software, as eBay claims I am doing, even without eBay being able to provide any proof of such illegal selling practice. I believe I have a solid legal case against eBay, and welcome the opportunity discussion with a legal counsel, to pursue legal action against eBay, for the actions they have taken against me. Please contact me upon reading.

I won a mickey mantle signed lithograph on eBay auction. Paid the seller immediately but never got the item. Won it august 8-9. Still nothing. Talked by email to this seller numerous times, always says he will send it immediately but nothing comes. Last time, was December, now he said he lost the address so I gave him my address again. That was 3 weeks ago. It's now Jan. 7, 2010. Still nothing. This is now over 4 months. He does bad dealing and will not refund my money or send item. Please let others know not to deal with him. I guess I'm ripped off. I always pay right away and this is no way to treat a good eBay buyer. Very very angry and disappointed. Buyers be aware! Thanks. No refund or no item sent. Always the same story. He will send another one but nothing ever comes. I've asked him to refund but to no avail.

I have used eBay for years and must say that my experiences have been very good, until now. I won an auction for a silver cameo bracelet and paid 76.66 British pounds on 10/3/09. The bracelet never arrived and I contacted the seller repeatedly, who said that it would "take a long time" and to "be patient." The tracking number she provided was inaccurate, but I had no way of knowing this, since it involved the Royal Mail, Britain's mail service. Her emails were very cordial until eBay's 45-day complaint limit expired when contact ceased.

eBay contacted this seller on my behalf and she indicated I would receive a form from the Royal Mail, and referenced communication with me that had never taken place. No such form has arrived. Now, there is no contact and eBay will not support me since 45 days have elapsed. My only "crime" was to believe the seller when she said she had used a slow shipping method. This dishonest transaction cost me > $130 but even more importantly, my trust in eBay.

None of eb phones work really-recordings. Again, EBAY dips into my bank account and issues money back w/o true verification/authorization. i.e. they do not truly investigate the scenario, they just look at the number-top rated seller etc and issue a refund/credit. They are biased/partial and crooked/unfair! NO doubt! They caused my bank account numerous $35 Overdraft fees un-neccessary, because the eb listing stated NO REFUNDS.

Next, they issued a refund b/c the buyer stated he never rec. the item. I cannot help if the buyer does not get insurance, nor what the P.O. does once I give them the item to ship.Does EB investigate this? NOPE, they could not care LESS-er! Greed, just like Craigslist-screw-ed them over too. Then they charge your account reversal fees, transaction fees, and do not always credit your account. BEWARE of ebay. Then they allow Negative feedback when I work so hard to keep it positive, they allow anything /anyone to just put NEGative and allow me no rebuttal or reply! How is that for service?

I complained to ebay, and they said she didn't violate any policies. Meanwhile, she says she sent it back, and I haven't seen it. And ebay does nothing. My first negative feedback in years, hours of wasted time, and a bad ebayer is un-touched.

Last year I found Mr W. on Ebay. He was advertising as a person that repaired Xbox 360's. I sent him my Xbox for him to repair. He did a great job and even gave a 1 year warranty. My Xbox stopped working so I sent it to him to repair since it was within a year. I spoke to him on the phone, our conversation was pleasant. This was in may of this year. After several conversations with him promising me to return my xbox all correspondance has stopped.

On November 16 he actually sent me an email with a tracking number from the post office and said he was sending it out. After a week I contacted the post office who told me item was never recieved by them for mailing. He won't answer my calls or e-mails and hasn't returned my xbox. Plus during this time I purchased another xbox 360 from him for my brother and sent a partial shipment, he never sent him any of the remote controllers.

I had to buy another Xbox 360 Since I had bought my son several games for Christmas and I had to pay my brother 80 dollars to compensate him for the 2 remotes he didn't recieve.

I contacted ebay customer support recently as my monthly sellers fees had not been taken and yet my account had been set up using the 'automated payment method'. I was told that as I was in the process of filing a buyer unpaid item strike for 650.00 my account had not been made up and at that time and they had no final figure however it would be taken in due course and I was to do nothing

Within 24 hrs both myself and my family were being threatened by ebay with 'debt collectors' for 'non payment of ebay sellers fees' and my sellers account was suspended until I paid them 71.00 which I promptly did. I put in a formal complaint with ebay regarding these email threats and also pointing out their own mistakes, and like the many others on this site, I too received 'robot' messages in return signed by different people.

Its interesting to note that the message which was sat in my ebay message inbox all week in which they were proposing to 'send around the boys' to collect their fees was promptly erradicated by someone at ebay headquarters and on telephoning them, no record of the message could be found. So much for trust and honesty!

I have kept the body and header of the original identical email though in my own personal inbox but needless to say, I wouldn't trust these guys as far as I could throw them.

Your site is extremely senior unfriendly. I ordered a Christmas present and put the address of where it was to go. Then it asked for a paypal enrollment that I did with my name. However over and over and over it kept putting the name of the recipient of the gift as the paypal account, and there seems no way to change the account to my name. Would suggest on your website you separate the address of the recipient from the person's account paying the bill.

I received threats from a bidder after I pressed her to pay for her merchandise. She threatened to "make it her mission to ruin my eBay business" by leaving me negative feedback if I filed a non-paying bidder alert. I filed the claim to be paid and she left me back feedback right away. Since the threats were through the eBay email system I contacted them and pointed out this was feedback extortion. They not only said she can do it, they issued two strikes against me because I wasn't nice about it. They said she didn't threaten me. I said she warned me if I didn't just forget about the sale she would call me fraudulant and a liar and that I was charging too much for shipping. I charge exactly what it costs and even reveal it on the click and ship so that my bidders know it.

NO SALES! She just trashed my 100% feedback. Instead eBay told me she can threaten me but I could not leave her bad feedback even though she never paid me! One day has passed and no sales. I am a retired lawyer and considering a civil remedy and/or a class action against eBay which would reveal to the world how badly they treat sellers.

Ms. E. sold me a bracelet on eBay. I noticed it had a chip in it, and sent her digital photos of the chip. She then agreed over e-mail to accept a return and provide a refund. Once she received the bracelet, she informed me she would not provide a refund. She offered to send back the bracelet, which I accepted, but she then did nothing. As a result, Ms. E. CHEATED ME OF $145.

I was Frauded on Ebay, and PayPal is asking for me to fork up the loss of $1150.

sold dash board from 1966 chevelle for 212.00, buyer decided item was no good, told him to return for full refund, he agreed, and never did, pay-pal refunded 180.00 to him and closed file. i never agreed to this, and had no other option, several attempts to contact them, but nothing but an automated response stating case settled

Ebay have a program call "EBAY BUCKS" I made a $3000+ purchased and earned 66.70 that could be spent in Jan 2010 yesterday 12/10 that my credit disappeared To make a long story short Ive spent several hours on the phone and internet trying to get this resolved the CS is horrible and rude!!! Oh my gosh, I couldnt believe what serviced they dished out I try callimg their Corporate office same thing no one knows nothing

I had a simple request. An itemized statement of what the charge was at Ebay. I simply wanted to see what Ebay was charging me. But no, that was not possible and the more I searched the website the more frustrated I became. I sent an email to a man called Bill C. supposedly the pres of Ebay. I am done with Ebay.

I have unfairly been given two nonpayment strikes. In both cases the complainer has been paid in a timely manner. Asa result of these unwarranted strikes against me, I am no longer allowed to bid on ebay. Please look at my seller comments and you will see that I am a prompt payer and an excellent customer.

Please remove these unpaid strikes as they are unfair.

Recently and often in many years I would be typing letters and words up on the ebay auction format screen and the letters size would change to smaller. Sometimes a back spacing motion would take place and erase quickly what I had typed up and auction listing description. And when I could complete a listing and enter it into the system the next finalizing page wouldn't allow me to move further and when I would click on moving back to the first original type-up page trying to get it to go through again. My description would be found erased.

Other times just as I am clicking on finalizing the action to log my item on ebay auction site my verizion connection ends and only as I'm doing the finalizing of putting items up on ebay is the only time it happens. Though recently both Verizon cutting my internet off and ebay has been erasing a lot of my other works. So I have to try to copy my descriptions before they are erased by these strange occurrences.

Loss of long time of typing up descriptions for items I want to sell, with agonizing efforts to go within a certain time-lapse, and having to start all over again repeatly to being late for other business appointments. Then a flag comes up and says my verizion connection was just unplugged as I'm typing this letter to Consumer Affairs and yet I'm still online? -As I just checked! What's going on?

I was selling a nice pair of diamond earrings and a gold necklace on ebay. A buyer was showing interest and I recieved an email from ebay saying that my items have been sold so I went through the steps and sent the items out to Europe. I waited a few days and never received a payment so I contacted ebay and apparently the emails I received were fraudulent and fabricated from an unknown source. I now have been dealing with filing a internet crime cases that took days. On top of it the hacker has erased all traces of the transaction and ebay is not going to refund me for the two very expensive items I have lost. I just want everyone to know that ebays customer service is absolute crap! I have all proof of purchase through the emails and I also have all my shipping and tracking information and ebay is still not willing to pay for my loses!!! I'm so angry with this system the have running, they are suppose to be a secure site and when some one breaches that security they are liable for that!!!

i ordered a magazine.it was ruined when it arrived due to it not being protected.it was just in a paper thin envelope.i emailed ebay a few times about this to get my money back.first they say they can help-now i'm being ignored.i paid $17.01 u.s dollars for it.that's $9.98 in united kingdom dollars.i paid the $17.01.i have proof of everything i'm telling you.i got a copy from my paypal account of the proof of everything.i even have the ruined magazine.all i want is my refund.i have proof-they shouldn't be so ignorant to me.ebay is the main source to go to for damaged items.

i, unfortunately, bid on crock pot that has shown up on a recall list. the seller withdrew the offer when i questioned whether it had been repaired and refuses to discuss with me. i want to report this to the proper goverment authorities. i believe ebay should be taking care of these things and the sellers should be held reponsible. no consequences to me, but many are available from the same seller, all listed as new. it seems this seller, at least, is on the honor system...and selling hazardous product.

Remember: You cannot leave negative feedback for a Ebay buyer or bidder now! Remember: even though a bidder may have NON Pay strikes,,,You as a Seller can't see them! remember: even if they are a worthless Ebay member,,Ebay will do nothing! You as a seller will have to wait up to 2 weeks to get your listing and final fees returned.

According the listing by Smittal, I purchased a pair of acoustimass double cube speakers for $95.00 plus $4.00 for insurance. However, I only received one. I notified the seller requesting him/her to send the other one. Seller denied request and stated "I bidded only on one speaker and was a misunderstanding on my part. In the bottom of the ad it states you are bidding on a pair of double cube speakers. I kept the actual listing that states I won.

I contacted seller on several occasions in which I demanded a refund due to the sellers refusal to honor the bid of a pair. I also contacted Ebay and they of course would not do anything and would not allow me to place any feedback on this seller. The actual email from Ebay telling me I've won has been taken off the site.

These are the most untrustworthy people I have ever dealt with. Something needs to be done about it. There are thousands of complaints against Ebay business dealings and practices, but no agency or attorney is willing to take them on. It's appalling that unscrupolus sellers can hide behind Ebay and deceivingly cheat customers out of their money and no one is held accountable. I have lost money and any trust with buying from any buyers associated with Ebay.

i purchased a new treadmill from their ebay site. on arrival 30/6/09 it was faulty and not in working order. i contacted them immediately and they said they would order me a new motor and send it. i am still waiting neally 4months and keep asking for my entitled refund with no avail. i cannot use my product at all and have since had to hire another tredmill as i am a professional triathlete.

I purchase a cell phone on e-bay and they sent me a non working phone twice and one bad battary. Now they are ignoring my request for refund and i am having to send the phone back and pay for return mail.

I am extremely concerned about eBay's new Preferred Seller policies. It places Big medallions next to certain sellers search results... and has added a box along side the search results that pops up and lures people to a Preferred Sellers ONLY area. eBay is supposed to maintain a neutral position when it comes to competition between Sellers. The feedback system has worked for the most part, except that Sellers are no longer allowed to issue any feedback other than 'positive".

Then the star-rating system was instituted giving Buyers even more choices to make regarding several categories of service...totally arbitrary opinion. eBay has created a scenario where the message is NOT simply "
BUY FROM THESE PREFERRED SELLERS," but in the reverse. "DON'T BUY FROM THESE OTHER FOLKS WHO ALSO HAVE ITEMS FOR SALE ON THESE PAGES."

I have been a hard-working eBay member since 2003 and have always abided by the rules. But, this current evaluation system is lop-sided and unfair. I don't know what to say here. I have over 1200 auctions and, this policy is openly and purposely distracting potential buyers away from them. My feedback is great. 99.5%. The rating stars are arbitrary. There are many folks who just as a matter of tendency do not give 5 stars.

It's one thing to sell a product like a cell phone case or television antenna and simple things like that. But, I sell shirts... that involves the fabric, the size and length, the color, the quality. It is infinitely more difficult to please folks completely on every count. It's bad enough that eBay is now selling advertising and placing the advertising near the bottom of a search page BEFORE the numbers of subsequent pages in the search. Many potential Buyers will not realize that if they scroll down below the ads, there are more pages for them to continue to.

Yeah they probably should make it a habit of noticing the number of results from their search at the top of the page. But before it didn't make a difference because the subsequent page numbers were right there after the last item listing on the page.... not deliberately buried beyond the group of paid advertisement like it is now. It's not done that way by accident. And, those ads actually potential buyers away from that search and many that take you out of eBay, altogether.

Also, eBay has forbidden Sellers to offer Money Orders and Personal Checks as payment options in our auctions. It isn't that we're not allowed to accept Money Orders and/or checks as payment for purchases, it's that we're just not allowed to tell folks that we accept them. As a matter-of-fact, we were given a deadline by which we were to have all such information out of our auctions or suffer the penalty of HAVING OUR AUCTIONS CANCELLED! As you might expect the only payment methods that we're allowed to mention is PayPal and one other payment acceptance service... both owned by eBay related companies. Never mind the "floating" of funds by PayPal on a regular basis.

It is my conclusion that these practices violate a whole host of ethics standards and probably many business and commerce laws, rules and regulations. I am now experiencing a huge dip in my Sales.

I had an appointment with Apple-Genius Bar to have they evaluate the damage to the ibook. No Microsoft software is installed on the laptop at all and the Screen damage is due "to compression". They described compression damage as a heavy object or pressure put on the outside case and the hardware that is behind the screen causes damage to the screen. Janice has made a third offer, $50.00 toward the purchase of the Microsoft software and for me to put a claim in to the USPS for the damage. I explained that she packaged the ibook with no bubble wrap in a long large Priority Mall Box and just threw the ibook, adapter, paperwork and recovery disks in haphazard....if she wants to she should make a fraudulent claim...

I believe the ibook was damaged before she put it in the shipping box because there is no damage to the box. Janice further said I should have asked for different packaging and shipping if I wanted it done differently. I continue to have a lose of $247.27 because I paid with a USPS money order and the seller refuses to refund my money and take the ibook back.

After numerous telephone calls to Ebay, and at their suggestion, I attempted to put feedback on Ebay for the seller and Ebay has blocked me from doing so. My only thought is, they blocked me because they have seen what I wrote which is factual and with merit and they are penalizing me for a buyer that they are allowing to be deceptive. Is this what Ebay does to a person when they are ripped off by one of their sellers? Why can't I give feedback on the Ebay website so others are aware of how the transaction was handled by the seller?

Bid on Ebay Apple Ibook G4 Laptop and won the bid on 9/11/09 in the amount of $228.62 with shipping $13.95 and insurance $4.70 which I paid for with a Postal Money Order on 9/12/09 by sending it to her. Janice B. listed the item as mint condition and that it had Microsoft 2004 Student Edition Package. Received it on 9/21/09 and was shocked to find that she had thrown the laptop into a box with no padding or securing it in anyway to prevent damage. And upon receipt I found it to be filthy and to have no Microsoft software installed and no disks to install it.

The mint condition was less than described...deep scratches on the bottom, significant scratches on the top lid, the screen when turned on had damage....a two inch long and a half inch wide whitish area that had a half inch area coming off the longer area. Above the line, there are several round white areas on the screen. And along the left hand side there is a long thin white area to the screen. This defect is not on the outside of the screen but, behind the screen. Very noticeable when laptop is on and I wonder how it effects printing out pictures and documents etc. to which this laptop was purchased for (that particular use).

Emailed Janice B. and she stated that it was my problem that it had no Microsoft "You get what you get" and that the laptop had no scratches or damage to it. Notified the seller that I was not happy, she offered to take the laptop back and return only half of my money. I refused. She then offered to have me pay to ship the laptop back to her and she would inspect it and send me what she felt was adequate in a refund. I refused. I demanded a full refund and then I would send the laptop back to her and if this was not agreeable to her I suggested we meet halfway between New York and Virginia for her inspection or she could go home to Pa. and I would meet her. Instead of responding to any of these offers, she has avoided me.

So my economic damage is $247.27 plus the aggrevation of dealing with this issue. The laptop was purchased for business use and since it was not as listed on Ebay and of no use to me, I bid on another laptop and won the bid. So, it has cost me $192.01 plus $10.00 for shipping $5.00 for insurance for the second laptop which is exactly what the seller offered in her listing. I protected myself by explaining to the new seller my situation and she reassured me to my satisfaction.

They continue billing my bank account for 19.99 every month for being a seller when I am not as seller. they are not allowing me to close my account and keep pushing off permission to close the account ever month. big time scammer. they wont return my money. keep running me in circles.

I recently opened an eBay store, specialing in Designer Type Fragrance Oils. These are designer type fragrance oil, with no alcohol, used by thousands of consumer, who are allergic to alcohol used in traditional perfumes and colognes. There is case law as well as court decisions regarding the ability of perfume manufacturers to copywrite a fragrance or scent, and the types of disclaimers that are required to be utilized when selling designer impostor scents. Additionally, eBay has its own trademark violation policy. I recently received an email advising that my ebay account had been suspended because of trademark violation for wording in my ebay listing: Similar To: NAME OF THE Fragrance - (L)Type* - 1/3oz Body Oil, and the disclaimer: Similar To Type* oils are not the originals and have no connection to any perfume, or cologne manufacturer. Although I am not qualified to determine if in light of the disclaimers whether this is still a trademark violation, Ebays policy of suspending some accounts, while allowing other to continue to sell the exact same types of items, many with no disclaimers at all, is clearly unfair, and has the potential to result in a substancial financial loss for the accounts that are suspended, but with no consequences to the other sellers of the same types of items. I spoke to an ebay representative, who stated that the listings in question were trademark violation, but that if the other ebay stores or sellers were not reported to them, that it was none of their business. eBay rely solely on buyers and sellers reporting each other as their way of identifing these types of violations. The ebay policies in place are for the protection of all ebay sellers and buyers, so in that regard if a violation of eBay policies has been committed,should not all ebay sellers who list and sell the same items deamed to be in violation of trademark laws not be suspended also, and not a select few?

Bought a "new" cell phone from them on eBay, didn't work, exchanged it for another "new" phone from them, phone #2 didn't work, exchanged it for phone #3, phone #3 didn't work, paid them MORE money for another type of cell phone, never sent. I use this phone as my "virtual office" phone--could not afford this type of situation as it resulted in lost sales. Went to AT&T and bought a new phone--works fine.

Two weeks later, received "new" "different" type of phone that was promised to me in two DAYS from DigiKarma4Less, AKA DigiKarma, AKA LX Industries, returned to sender and now am trying to get monies refunded. eBay not interested as they say too much time has gone by since original purchase, Paypal not interested as they say the second, different type of phone was paid for through them but not through eBay.

I am trying to get credited through my credit card company after sending my credit card company documentation of all phones returned and received by DigiKarma and their email stating they would refund me my money, but they haven't--they don't take care of their business! They don't answer their phone, they commonly did not return phone calls, were VERY complacent in trying to get my situation resolved. They should not be in business.

I bought a truck on ebay from this business. They described the truck as in perfect mechanical condition. When I came to pick it up, the truck was not as described. In the first week I had to put over $6000 to fix major mechanical problems. They refused to pay for it. They offered to buy it back from me, but I had already paid the tax on this vehicle and they didn't want to pay for that difference.

Sold a bottle of cologne that I bought from Belk's Department store on ebay. Customer bought product. She then contacted me saying product was not as advertised and wanted full refund. She would not send the item back until I refunded the money. I would not refund unless item was returned. She has now left negative feedback which lowers my 100% rating. Ebay bases their fees on feedback scores. So now I don't have a 100% rating. Product was exactly as described bought from Belk's not as buyer described as being fake. Now I am stuck with less than 100% feedback for selling to a malicious buyer.

bought a boat out drive on ebay. paid with wire tranfer like requested. paid for shipping and insurance about 4 months ago. still no out drive was told it went to canada then shiped back to them. they said waitng shipping company to pick up to send. that was 3 weeks ago. still no drive

at least that is what I am assuming as they won't tell me what I have done, although in the last three years I only used Ebay once.

Although I have corresponded with Ebay several times to try and sort this out I get the same answer every time, so I am beginning to think that Ebay has automated messages regardless of the problem. Each message I get is signed by a different person or I should say robot. Very disappointed in Ebay

I purchased a item from a ebay merchant well im not the best at computers so I tried to pay them but I could not get in so I tried numerous times so finally the merchant told ebay that I was not paying so I received a strike so I got locked out from buying from ebay. I cot in contact with ebay and they gave me the run around. For one there is a log that was in their system but they did not agree when I told them. Second I did do what they wanted me to do but I am still locked out and after all they want the same information they wanted before and I just had enough and would not comply since it seemed to go on deaf ears and it was and still got a run around.

The very same day, the buyer reports me to PayPal 'item not as described'. PayPal didn't notify of me of this claim, I found out by going to my acct, which is now in the red to the tune of $65 & some odd dollars & the buyer hasn't returned the ornament, holding me hostage. The buyer can escalate a claim w/o sending the item back to the seller? PayPal can take your money & put you in the red w/o Notification or your input? What is going on here? I am now out the money AND the item. $129.29 - a Swarovski retired ornament in Mint Condition.

I HAVE 100% FEEDBACK on ebay FOR ALL THE GOOD THAT DOES!

EBAY AND PAYPAL ARE A BUNCH OF THIEVES!

It is the honesty of the ebay seller and the post office employees who handle mail every day that is suspect. While I have never before now lost a package or piece of mail, I will be disappointed. When contacted the P.O. they had me go on line and fill out a mail theft complaint form and it reads like this is mail fraud. Scary!

I would like an email reply.

After two days he said that he found another buyer who offer $8,000, and because he needed extra money to send the car, I should send him $2,000.00 which I refused because that was not the deal, and he said that I should tell Ebay to return the money. Now Ebay said that they are not resposible and that I have to contact the person, because they do not recognized him as part of ebay. I found the car when I entered to Ebay. I dont understant, and I want my hard earned money back. $6,000.00

I cant cancel and have been charged $10.00 per month for last four years. My email provider went out of business and my computer, with my user name crashed, all within days. Since I left the job I where I used ebay I didnt need the service of EBAY or PAYPAL so I tried to cancel. The instructions said I needed my user name. I didnt have it. It said they would email it, they couldnt because of the company closing. EBAY provides NO customer service telephone number that I could find. I sent emails to the fraud division and never got an answer. As far as Im conserned they've been stealing from me every month. finally, I canceled the credit card, and today I get a call from a collection agency!!

I am off to find an alternative. I am now done with Ebay. They are going to lose a member that was with them from the beginning, not that matters to any one there anymore....

E-bay and the responsible sellers out there will suffer for this. Stress, frustration, can't buy part somewhere else till the paypal process concludes 5 days from now.

German seller ceased communication, but DHL investigation reports that the package was lost. DHL said that they are awaiting a response from seller, but the seller has failed to respond to DHL.

EBAY WAS NO HELP. I reported this a day or two after the 60 days time limit, so Ebay ignored me. I wasn't even allowed to leave feedback because of the random time limit. I never received the item, and I lost money.

The item sold to some poor buyer for over 800 dollars - value? Nothing! The seller has past negatives for - guess what? Selling fakes! Motto: eBay wants you money and cares not what the sellers get up to. Their anonomizing of bidders just means you can't even mail a bidder to warn them.. that way ebay picks up a hefty fee, the seller defrauds you and you have no comeback! WONDERFUL!

I sold an item on Ebay and the buyer promptly paid me for it via paypal. I shipped the item, and ebay/paypal put a hold on the money for 21 days. They have given me no reason for imposing this hold in the first place, but insist that 24 hours after the buyer leaves positive feedback they will release the money to me. They also said I had a second option of showing the delivery status of the package.

After waiting an exceptional amount of time and having to call a second time and speak to a supervisor, I provided the Paypal customer service line with the dates of the end of auction, payment to me, and shipping again. I have all of the appropriate paperwork, and gave them the insurance tracking number from the US Postal Service to which they responded that the USPS website wasn't showing any information, but the buyer could still leave the feedback. So I have sent a product to a buyer who fulfilled their payment, which is really all they are obligated to do, and ebay is imposing the leisure of others on my account, and am now told to wait potentially 2 more weeks for my money.

I have had another fraudulent EBay charge on my credit card even though I closed my EBay account (which I didn't even Know I had). Ebay deliberately makes it impossible to contact them about fraud. There is no phone number and you can't even email them. Their website is designed to frustrate you. It's amazing that a big company can treat people so badly.

I will never order anything again thru Ebay nor pay thru PayPal ever again. From now on, I will only order COD. I will pay for the product when I get it. Both Ebay and PayPal are part of the problem, not a solution to the problem. They allow crooks to operate under a ridiculous timeline. Crooks know this. I ordered a fuel pump kit from Global Automotive of Miami on April 1, 2009, paid $47 thru PayPal, and never received it. I've filed complaints with FTC, BBB. ic3.gov, consumer ripoff reports on the internet, all to no avail. Nobody seems to care about consumer rights. No one can be trusted nowadays with money.

The Seller accept paypal only meaning both Ebay and Paypal is allowing the sales of drug related like water pipe and bong in their site. Would somebody report this to the official DEA so they can randomly check on the keyword because the ebay security and paypal security is not stopping and reinforcing their own policy. Ebay took me for a fool and when I really work in drug rehabilitation to know what a tube for bong is.

The seller refuses to send the items, as previously listed on ebay (violation) he not only refuses to send the items but will not reimburse me the money to purchase the items I am missing. I have emailed the seller many times with pictures of the missing parts and I was assured he had them.

Economic Pacojet New $4300 with all parts. My cost $3000, missing $120 pacojet canisters with lids and $43 Pacojet black splash guard. I had to fix a part of the computer chip and have that mailed outside the country ($121.63) and many conversations on the phone again outside the country $100+. All I want is to reimbursed for the Black Splash Guard, PAcojet containers and the Computer chip which had to be tested.

Some how I got signed up for a store on ebay. The charges are never ending. All I wanted was to sell a few items and be done. Instead I'm in an endless loop trying to cancel my account to stop the never ending charges. Ebay is misleading; complicated by design and near impossible to contact. Some links for account cancellation are broken. One link told me I couldn't cancel my account fro 30 days since I just made a payment! What!

I have sold on ebay since 1998. I regularly talk to ebay sellers at auction. I have not found one person who doesn't hate the way they are treated at ebay. I recently received my one and only negative from a woman from Hong Kong who had zero feedback. She bid on an item that was 106.00. She delayed payment saying that she had the "common cold". She wrote again saying that she would pay by Sunday. We gave her until Monday morning U.S. time, basically 11 days from the auction. In the meantime we had filed a non-paying bidder report. Well Monday came and she didn't pay so we sold it to another person. We wrote her not to make payment as we had already sold it. She was so mad and wrote really nasty e-mails. Then she left us a negative.

So I contacted ebay to ask how she could have the right to leave us a negative when she took more than 10 days and never paid despite our warning to her. Their answer to me was that she had "the intent to pay". So I wrote them back and asked them that if it was ebay's policy that a person could bid, take as long as they want to pay, never pay and still leave me a negative. They sent me back a vague form letter not answering the question. So I point blank asked them, yes or no, is this ebay's policy that a person can bid, take as long as they want to pay, never pay and till leave negative feedback. They responded by saying they didn't have the answer to that question. That it was proprietary, that they didn't give that information to the general public. By the way I am a power seller not the general public. (I wonder how ebay would feel if I told them that I had the intent to pay my fees, never paid and still expected ebay to allow me to sell?)

Then I finally realized I had a phone call available to me being that I am a power seller. Talked to a nice girl who really didn't help me at all. She did indicate for me to be patient that something might happen yet but that she couldn't remove my feedback. So I decided to check out the woman who didn't pay me, himoney168. She had done the very same thing to another woman. Fourteen days and no payment. Then she had also bid on another item on April 07, 2009. I contacted the seller of that item and the seller told me that she hadn't paid but she was afraid to file a non-paying bidder strike against her because she didn't want a negative.

So I made ebay aware of all the trouble himoney 168 had caused sellers and I still have no response and this was after ebay wrote me telling me that if I had any more pertinent information to my case to please contact them. It has been almost a week and still no response. Ebay does not listen to sellers. They choose to listen to a woman who has zero positive feedback verses my more than 2600. Every time you write you get a different or generic response. They just try to get you off their back.

In addition to removing Feedback left by buyers who don't respond to an unpaid item report, we also remove negative and neutral Feedback when there is a response but it's clear that the buyer didn't intend to complete the transaction (for example, if they bought the item elsewhere or had a family emergency)".

Why doesn't putting off payment for having the common cold qualify for a stupid reason for not paying? If she could write me she could click on paypal. I have repeatedly brought this to their attention to no avail. I know I am not the only one in this boat. They have horrendous customer service.

I Went on craigslist looking for a car. I found one contact the seller. we talked via phone and email. the seller suggest that we go thru ebay purchase protection program so we both could be safe. it sound good so I went along with it and gave her my address so she could contact ebay to set things up. she did. with I was to belive was an ebay agent contact me so she could set up the invoice and tell me where to wire the money.

I'm guessing ones the invoice was done she emailed it to me and told me that the car would be shipped asap and that the payment wouldn't get to the seller til I get the car and send the agent a comp # then she would send the money to the seller so we wouldn't get scam.

yea right I was scamed out of $4485.00. I have no car still and out of the cash to buy the car.

There are hundred of coupons for a free 37.5 lb of Purina Pro Plan listed on ebay since the first part of March. I have contacted consumer affairs the first part of March to see if these coupons are real and the only answer I get is "we don't recommend buying coupons off of ebay" Are these real or not? There is one seller that has sold almost l000 of these coupons for as little as $8.00. Is Purina waiting until it is such a big money amount and a lot of its customers involved before it takes any action? It's like being pregnant-you are either pregnant or not pregnant. Are These COUPONS Real or NOT?

I was declared bankrupt on 26th feb 2009 i notified ebay & paypal immediately of my situation .I asked the reciever ,ebay ,& paypal if i could open a personal ebay account as my business one was no good anymore they all said yes ,upon the reciever freezing my account ,i had more than enough to pay my ebay fees out of my Business paypal account, but was not allowed to authorise it as per recievers instructions ebay then suspended my business account, my personel account has also been suspended and the monies in the personel paypal have also been frozen now so what was meant to be a fresh start has turned into an absolute nightmare now reciever says he waiting for the funds from business account to be transferred to him and the 90 in the personel is just sitting there i have already paid the outgoings i am at a lose end i cannot find anyone that can help me to add insult to injury ebay conned me into phoning this number saying it would be all sorted out so like a fool i did it was a 1.50 a min number and i have been billed just over 26 for the call !!

Allowed return weeks after sale. Refunded item cost and shipping for item that was not returned.

Is this legal for ebay to have this new policy of no checks or money orders accepted? Paypal & Propay as the accepted payments? Seems as though they just want another way to get another cut of the money.

ebay continues to remove listings with false claims and refuses to supply me any information as to why they were removed. they refuse to reply to any emails and have allowed other users to access my personal information without permission. i have lost 4000$ as a direct result of my account being suspended 2 times in one month for false claims

If you're unhappy with eBay, Inc. please be sure to file a complaint with Attorney General's office online: http://www.ag.ca.gov

eBay, Inc. is by far the worst company that I had to deal with in the past 15 years. The employees including supervisors are EXTREMELY RUDE and UNTRAINED & UNPROFESSIONAL. They DISCRIMINATE AGAINST THEIR CUSTOMERS, HANG UP ON YOU WHEN YOU CALL THEM! eBay should either clean up their act or be closed for good. Since eBay has over 4000 unresolved complaints with BBB in the past year, make sure to also submit a formal complaint to Attorney General's office. Their website is http://www.ag.ca.gov Even thinking that eBay could still be in business the way they do business makes me sick! Buyers & Sellers BEWARE of EBAY!!! STAY AWAY!!

Is Ebay the handwriting on the wall that foretells a disastrous era of consumer abuse in the USA? For 3 months I have fought like a midget David against a Goliath of organizational insensitivity and incompetence in trying to get Ebay to unblock my account. For three long months Ebay persistently and ignorantly claimed that I had failed to pay sellers fees of less than $4.00, although I faxed to Ebay copies of my cancelled payment check, appealed to Ebay CEO John Donahue (who never replied), and to the Federal Trade Commission (FTC).

The more I protested and appealed, the more frequent (almost daily) and annoying became Ebays dunning notices to pay up, or not use your account again?. I have encountered hard-nosed business firms before, who operate on the premise that the customer is always wrong, but Ebay is in a class by itself when it comes to arrogance. Thats the problem. Tell your congressman and senator that our Federal Government needs legislative authority to compel megabucks conglomerates like Ebay, which operate across state and national borders, to set up an internal watchdog ombudsman office to handle customer complaints.

The most frustrating part of my experience with Ebay was not having an intelligent, responsible representative assigend to deal with me. Instead I was confronted by a Kafkaesque bureaucracy of constantly changing names, file numbers, components, email addresses, which made evident that no one at Ebay felt responsible for resolving my complaint. It was the proverbial buck passed around and around, apparently in anticipation that I would eventually wear out and shut up.

And now, the rest of the story. Yes, I finally got Ebay to credit my payment of January 2009 to my account in April, 2009! So, now I can use my account. Oh, happy day. But I would be a fool to do so and risk another 3-month tussle with a mindless Goliath. I can use my time and energies better writing to my electoral representatives. Now they are people that Ebay does have to listen to still.

Wasted time (too many hours to count) and money (for fax, postage, etc.) and disappointment at the state of consumer protection under the new administration, which seems not much better than under the previous one.

On December 24, 2008 I went on eBay and did a US only search for a pair of UGG boots. The US only search is a feature that eBay has so that only products being sold in the US show up on your search. I found an ad for a pair of UGG boots. In the ad the seller was listed as kikeuriarte and the location of the item was Chula Vista, CA, United States. The ad stated Brand NIB Classic Tall Ugg boots Size 8 US Black. So I bought them through PayPal for $120.00. This ad had PayPal's buyer protection on it also.

What I received on December 27, 2008 were fake UGG boots from a seller named x. xinwei, and they came from Bejing, China. I contacted the seller to inform him that I did not want his fake boots and that I wanted a full refund and for him to pay the shipping costs to send the boots back to him. He informed me via email that he would not pay for the shipping. I contacted ebay to file a complaint. eBay told me via email to contact the seller by phone to work things out. They also said that if talking to the seller wasn't working out then to file a Significantly Not as described item dispute directly through PayPal. They told me that since I used PayPal to purchase this item, PayPal Buyer Protection covers up to the full purchase price and original shipping charges.

Well there were no shipping charges for me to receive the item. eBay also suggested I file a complaintwith the Internet Crime Complaint Center and to leave feedback to the seller. That was eBay's extent of rectifying the problem. So I tried to leave the feedback for the seller, but surprise, they were no longer listed on eBay. I contacted PayPal and they said that they would refund my money once I shipped the item back using a vendor that had online tracking capabilities. So I tried that and found out that it would cost me $165.00 to ship the fake UGG boots back to Bejing. That is more than what I was charged for the boots.

I can't understand why I should be out of pocket to ship an item that was not what was advertised to a seller I did not by from who does business outside the US which I specifically said I did not want. eBay will do nothing further to help me get my money back. PayPal said the only option left to me is to contact my credit card company and put a stop payment on the purchase. I did that but since I did receive an item from someone who is somewhere they will not credit my account. eBay should be more responsible for the sellers who pay eBay to list their items and they should do more for the buyers when they are wronged.

I am out $120.00 for an item that was misrepresetned. they are fake and that is not what the ad stated.

When relisting an item a NEW ITEM TITLE and a STOCK PHOTO are AUTOMATICALLY CHANGED AND INSERTED. This is a TRICKY way and truly unethical way of making item titles what you want them to be so they will work with your best match search as well as hoping the person who relist's the item does not notice the STOCK photo that you conveniently inserted (without my permission by the way) just to garner an additional $.15 cents. Sure, it's not much but $.15 multiplied by the number of users who do not know is a lot of money that eBay is cheating it's own customers out of. eBay preaches about ethics and doing good business. What kind of example are you setting? Regards

nothing, just an automated pastie as usual

Tried to lodge neutral feedback for 2 sellers, I was not allowed to complete the feedback. I have 750 positive feebacks as a buyer for the last 5years and never encountered this problem. I ask is Ebay trying to secure it's income by disallowing neutral or negative feedback? My browers and various computer systems exhibit no problems, so I am left to believe that when I tried to leave feebacks as stated previously the funcion of the HTML button has been de-activated although it appears on the webpage, therefore leaving no choice but for the buyer to leave positive feeback.

A few weeks ago I listed a Mary Poppins movie, brand new still in the plastic. A private bidder bid on the DVD up to $25 and when time came to pay, they did not. I filed a complaint and waited the 8 days and after no response from the private bidder I was refunded my listing fees. Again today my auction ended and the purchaser, after I researched, has 5 different accounts all of which has 0 feedback. I contacted Ebay Friday and was told that a seller cannot filter who they want to sell to, rather you have to file a complaint. They also said it's the buyers right to remain anonymous. What about the seller? We are paying fees for listing the item as well as fees when it sells and Paypal takes a chunk when you get paid through them. I think the least Ebay can do is validate the accounts when they are made.

I sold a hummel on ebay and there were clear and percise pictures and discription's on the listing. The buyer said it wasn't asr discribed, she wanted her money back, I refused becuase it was discribed as I stated on the listing. she filed a complaint with ebay, they investigated and found that my listing was correct and decided in favor for me. Then miss L. entered a negitive feedback against me and called me dishonest, I had 100% positive feedback from all my other transctions, now I have is degrading comments about me which is not true,

I spoke to ebay and they refuse to remove the negitive comment. I feel myself as a seller or any seller's are not allowed to put a negitive comment about the buyer. I feel this is totally unfair for the sellers. I want to sue ebay and the buyer for unfair pratices. loss of buyers from unfair comment about myself and revenue.

just the other day i was involved in a dispute with a comic book dealer. i sold him 2 comics for $9.99 he called me all kinds of names saying that they weren't as represented. i had been telling him to send them back and he would be refunded. well he answered me saying that i would wake up to a negative feedback on ebay and a paypal complaint and more insults. being that it was late. i went to the feedback section and gave this person a positive fedback saying that i had placed 3 large photos on ebay to view and that he refused my refund offer.

the next morning i wake up to find out i had ben suspended for a month from ebay for feedback complaint violations. they have posted that i am no longer an ebay member and i have no access to ebay. i cant answer emails people are writing paypal wanting their money back. all the money i spent on listing items is kaput for an entire month over this innocuos comment! this is outrageous misuse of power, arbitrary and ridiculous.

earlier this month an ebay customer was writing me and telling me to [expletive], that he was going to asault me and that he was going to send me [expletive] in a box. i complained vociferously perhaps too much but he was not suspended. this is crazy.

i usually do close to $38.00 a month on ebay usually nearly 1/2 goes to them but it is income i sorely need. i'm 61 and have had several attacks of multiple sclerosis and had legionnaires disease for quite some time so this is income that is needed.

On December 17th, 2008 I purchased the Chinese Double-Faced silk long jacket/coat. The wrong size was sent to me, and I notified Lanqiao from Ebay, and she agreed to send me the proper size. I never received the item she had sent me in the proper size. Everytime I notified her, via email, she does not give me a response, and am unable to contact her. Meanwhile, this item is paid for and I never received the proper size.

My consequences--I paid for the item, which I never received, and I am out of $40.00.

I bought something on ebay via buy it now, and paid for it with paypal. The next day, I get an email saying my bid has been canceled and my account suspended. I then buy the same thing with a guest account, and pay for it with paypal. I checked the transactions, and noticed that I was charged for the supposedly canceled item. So now I have paid for two of these things. I find it quite dodgy that ebay will inform you that something is canceled and then charge you, leading you to believe the purchase was canceled. They have very dishonest, dodgy, and unethical ways of running their site. I don't think I will buy anything from ebay again.

Ordered item on March 6, using Buy Now option. This required that you pay for the item immediately, which I did. Received item on March 12 and it was not as advertised. There is no physical way this item could ever work as described. Contacted seller who authorized return. Sent item back and got refund on March 20. Seller then opened a non-payment dispute. Unable to leave any feedback with this dispute open.

Contacted eBay explaining that I was unable to leave any feedback and that I had planned on leaving positive feedback due to the speed of the refund but accurate feedback stating how substantially not as described. Contacted eBay 3 times with no resolution. The last communication from Frank K. said buyers can not leave negative feedback for Power Sellers. Please note that no where in my communication with eBay did I say I was leaving negative feedback. I am now in the process of disputing the non-payment. I can not open a case of my own proving I paid for this item because the money has been refunded.

By blocking buyers from leaving accurate feedback, Power Sellers can use false advertising to make sales, then file fraudulent claims against sellers. eBay offers no recourse for buyers. While in my case, I did get my money back, I also now have a black mark against me as a buyer - even though I paid for the item instantly. By blocking accurate feedback, be it neutral or negative, eBay is profiting by supporting sellers who rip people off.

[Buyer] purchase & received all title documents of 10 year timeshare. She paid for it $750.00 with a credit card. After all the documentation was done and the sale complete she put a claim to Ebay - PayPal & Credit Card Company stating that she never received the timeshare. There was no mention of her returning the timeshare. Ebay - PayPal has put my account in the negative %750.00 and has put a negative report on my Credit Report.

Negative Report on my Credit & Put my Business Account with Ebay - PayPal in the negative for $750.00.

I have been trying to find out from Ebay why they have changed the way they calculate the overall % for sellers. I have been an Ebay member for 8 years, I had 100% positive feedback for all this time up until a few weeks ago - a rude and spiteful buyer gave me negative feedback and lied about what happened. My feedback dropped to 98% for ONE negative in 8 YEARS! Since then, I have received 19 positives yet my overall % remains at 98.3% which does not add up at all.

Whenever i try to discuss this, a lazy Ebay employee simply copies and pastes the policy and sends it to me. This has happened 6 times despite me pointing out my issue clearly and asking that they read my email properly and stop sending me the same information. Pointless, lazy and irritating customer service - what is the point of having them there?

Nothing major, mainly a matter of principle.

I was new to Ebay. I became a seller. They work on a rating system. In my breif time on the site, I had a 100% postive feedback rating. Around a week ago, I wa suspended from the site. They claim I violated thier policy, by listing fake or copied Brand name items. I tried to provide them with proof that they were not fakes. I have receipts and the store tags are still attached.

One item ,I purchased from antoher seller on their site. I suffered a 1 week suspension. I was reinstated and then resuspended within hours, for the same reason after listing just a few items. I called, and the man Brewster? was nasty and accused me of being a con artist. He said I could appeal, but was now suspended for 1 year! Addtionally, I had over 80 items listed for sale last week when I as first suspended. They removed all my lsitings but still decucted all listing fees from my bank account, over $450.00.

I wrote several emails, since thats all you can do on ebay, asking for a review or my proof. The only responde I got was that I committed purjury. the emailed was signed by non other than this Brewster person. I have also had my selling repuation mared,and have suffer a loss of items that were sold or about to be sold. Reverals of payments are being deducted from my bank account since I have been blocked from completing sales. This is unjust, and the scare tatics are not business like.

I have thousands of dollars of merchandise that I have purchased, since I opened a store on Ebay, that I can not return, since store policy is usually 7 days. I have reversals of payments being deducted from my bank account, since I have been blocked from pending or completed sales, I do not have access to buyer info. I have spent hundreds of dollars on shipping material, and equipment as I treated this like a real business. additionally,Ebay deducted over $450.00 from my bank account, even though they removed the 80 items I had listed for sale, they charged me anyway. Full price. My repuation as an online seller has been mared,and my business is severely damaged. I was treated unjustly, since they would not even review my evidence of proff that the items were authentic products.

Ebay continues to ask me for $20.30 for services they cannot describe, nor send me written evidence as such. They continue to harass me as often as they deem fit, and I ALWAYS REPLY, 'cause I find it fun to dupe them into any kind of thoughts that Hal might have in dealing with this..I'm retired....and will go to my grave before they get their satisfaction and hope Hal has a circuit board problem and short circuits, in the meantime.

I file a complaint about Ebay on every site, the Federal Trade Commission, the Consumer Protection Departments of every state and every site such as this.

Add me when you get a class action law suit going...I have all the time in the world to put my name on the list!

I do not understand why eBay asked me to pay CAD $2.25 as a fee for the Item number: 160313427413. It was my first sale on eBay Canada and I received a promotional e-mail saying that the fee will be offered for the 3 first items listed on your website until 3rd February 2009. I listed it on the 1st February 2009. Then, the customer agent, Michele (cafrrswebhelp@ebay.com) is pretending that I did not select a shipment fee to benefit from this offer.

In the present case, it is false, I selected buyer will directly pick-up the item and in French: L'acheteur vient chercher l'objet associating automatically a $0.00 value to this. It was not initially mentioned that it was an exclusion to be refunded. They are taking advantage of their leadership by owning Paypal as well and they will automatically debit my Paypal account without my consent on March 1-2, 2009 despite the fact that I opened a case with them about it.

I have puchased the software CD CorelDRAW Graphics Suite X4 14.0 FULL (170304900138) Rs.499.00 1 Rs.575.00 from EBAY this week .sale no PaisaPay ID 23883545489. The software is not genuine, it is a pirated cD with out a licence. I request the ebay to stop payment to the seller and refund the money. I can send back the cd. but there is no address.

This seller on Ebay did not respond to several e-mails about a mix-up on my order of a lamp. The post office label, when the lamp arrived, indicated it had cost $8 to ship it. I was billed $46.25 for the shipping.

I paid more than I should have. I am disgusted with Ebay and will never buy or sell there again.

Ebay is an easy way to sell products but please realize that you are putting your assets and identity at risk! Here's how it works. You list, they charge you for listing and then they try and protect your privacy and detect fraud. If they do they cancel the transaction, and repond to secure your computer! What does that mean. Well, it means you are likely conversing with scam artist or possibly felons trying to steal your money, assets and identity. Then they refund your charges, and then you get to receive fake emails, fake Ebay links and harassing emails where the harassing party even gets your full name...scary!

When you contact Ebay to alert them, you can only do so by email, and then they disclaim that it could be days before they respond...and they are right about that! They send instructions on how to contact by phone but after doing exactly as instructed the promised phone icon never appears on your computer to allow this benefit. So you go for days and never speak to a human being. What's more, before you get one fraud issue resolved another pops up before you have the first one resolved. This is worse than the airline industry, at least there you can still speak to human beings, you just wish you hadn't once the conversation is done.

And just try finding their sr. managers or investors information on-line or on their web-site, you won't. So basically, the service is poor, all the liability is yours and you get to spaek to computers. It's horrible customer service. This has happened to us....so, I know it's accurate feedback. I have had much better experience with Craig's list though it is very different and not for every product. If you use ebay, secure your laptop, your identity and your assets because they're all at-risk. By the way, if you relist you'll have to do it all over from scratch. So all you time doing that the first time then all the time you spend fending off thieves.

Hours of lost time. Stress over risk of identity theft and frustration from Ebay's lousy customer service.

Ebay. Hi I am a powerseller with 3212 100% feedback total feedback @100% 5,146 Feedback received 20th Feb 2009 ebay restricted my account for stating their was shill bidding contacted powersellers told them what was what I have received off the buyer numerous ANZ bank deposit slips where she deposited for the items purchased which are stamped by the bank (mind you she is 3,700 KM away from me) printed those faxed and email to trustand safety of ebay through with some tracking numbers of the items I sent to her after payment, ebay will NOT accept these as evidence that there was NEVER any shill bidding, these are legal documents.

They will NOT lift the restrictions. Other sellers who do shill bid etc who have friends in ebay or paypal are allowed to trade without restrictions. They will NOT even refund the fees for the cancelled listings I have emails as evidence to back this up as one seller BRAGS about her protection, I have provided ONE only at this point to trust and safety with NO reply I feel they will try to push it under the table, the one I provided is from a paypal employee sent to this other seller who forwards emails on to prove her story it has photos and text and one of the statements on it are as follows But it's OK, they all know to let me know when you call because they know I'm watching your account for you. I have other evidence to support this as well, the others has not been forwarded to date to ebay How is this fair when they restrict my account for NO reason

Loss of sales Prevent the accused of shill bidding to bid on future listings Dis credit my name

I was sent a 10% off voucher, only to have it taken back due to a supposed technical problem, how come they can reneg on things willy nilly, If i bid on someyhing i cant turn round and say it was a technical difficulty, i get stuck with

I got serverely [upset]. And had to calm my self down

I have had my auction cancelled twice that wre made of Mammoth Ivory. These items were all purchased on ebay and now I can not sell them on the same websit. There are other similar items for sale on the web at tis time. I have reported them and they are still up for sale. The difference is that my feedback score is 373 and theres is 12,800.

Purchased $2500.00 in goods to resale at a later time and now I stuck with them. Isn't this a monoply and doesn't this violate anti trust laws.

I bought a backup camera and monitor for my camper ,a wireless unit , when the units where more then 2 ft. apart would not work , tried contacting the seller several times but to response, sent the item back as Ebay directed me to, now I have no item and am out $200+ shipping , even though Paypal expresses a full refund more then 4 months has gone by and nothing , last time it was $19 and they said it had timed out !!

I expected to be able to use this when backing up our RV so my handy capped wife would not have to get out and check if it was ok for me to back up, made her vacation very difficult to say the least !

I was an ebay member for years. I had a 100% rating. I only dabbled in ebay occasionally selling and buying my daughters textbooks each school term and a few other items but I still was rated 100% and proud of it. The first part of January I sold 5 books and a few days later I spent about two hours listing some boots, etc. A few days later I went to look at my listings and discovered I was booted out, which started a series of emails between myself and ebay. I consistently asked why I was booted and was told it was because I am connected to another account, which was permanently booted. Its my sons account. He lives in Florida, I live in Virginia. Regardless of where we live our accounts are in no way connected. We each have our own accounts as well as our own email and paypal accounts.

I asked over and over what the connection was and as you can see they told me they would not discuss MY account with me. I am frustrated. I also was never paid for the books I sold which they never responded to my final email asking for payment. I have NO access to my ebay account or anything I did. I cannot prove they never paid although the money never came into my paypal account. I need someone to please look into this. And I appreciate it greatly. Thank you

I have been trying to buy products from ebay listings for months without success. i have submitted correct id and password, had them verified by ebay by e mail and still cannot break out of your stupid endess loops, asking for the same info, then rejecting it,and then the looping starts over again. unbelievable!!!. I believe the problem started over a year ago when I let my grandson bid and purchase a motorcycle part, using my computer, and his fathers credit card. he has since forgotten what id and password he used. I have tried to get through your registration process many times, missing chances to bid or buy products from ebay sites.I give up! why do you lock potential buyers into these time consuming exasperating,situations.

i have only purchased one small item on ebay and both my user ID and password that I have previously chosen do not work on new items that I want to purchase and bid on. It seems to be impossible for mer to register a new one. I am not the only one experiencing this. I will not shop on the internet, ever, if this problem is not solved. Ebay does not want my business for some unknown reason.

I was suspended by ebay and they won't tell me why. I use a drop shipper to ship out all of my items that I sell on ebay. It hasn't been a problem for the first month or so that I was on ebay, up until the last week in January. I got an email from paypal saying my account was being limited because they need proof of shipping and proof of invoices for certain customers. They also need to know who I buy my product from, their name, their address and their phone number. I don't have any invoices to show them. I email my orders on a daily basis to the company that ships for me and they send them out without a problem.

I have 100% positive feedback and ebay was my source of income. I did not violate any rules and feel that my suspension is unfair. I have emailed them numerous times and they do not write back. They don't provide a number for you contact them. ebay is my lone source of income. Without that money I have to file for unemployment and possibly put my house up for sale. The money I was making from eBay was paying my mortgage and all of my bills

I bought a handbag by Gucci at an estate sale. I spent 2 hours putting together a posting & taking pictures just to have it removed the following day due to security reasons, my item being similar to a previous posting, being counterfeit, etc. I asked what specifically what was the problem & I was told they couldn't tell me specifically what. Then the last email they send a threatening email about terminating my membership. This is a bit extreme but I don't have a problem going to their competitors.

I bought item from ebay. It was a Dell Laptop. Mr. Song told me it will delivered in a months time. When i didnt receive anything he asked me to wait and he will find out. He couldnt trace it from USPS who dispatched the item because the dispatch number was changed twice by Song. After 2 months of waiting i filed a complaint with paypal and asked USPS to refund my money. They never entertained me. The seller kept on saying that he needs evidence that i have not received the laptop to refund my money, but i had no evidence and i told him i didnt get any laptop and asked to check with US postal service.

After 3 months i received call from the post office in dubai to collect the item.I went there and i got an empty broken box with no laptop and a letter from USPS and i quote this matter is under investigation and all information garnered from this case will be collated with information from other cases to establish a relevant pattern. I supplied all the evidences to the seller by email that i didnt get the item and even called him many times but he does not respond.

I called USPS and they said to me to ask the seller to open a case and only the seller can do it. Please i need help from you to look into this matter and ask the seller to refund my money. The evidence which i have if you need 1. Empty broken box 2. Letter from USPS 3. Letter from Postal service Dubai 4. Transaction details

Laptop stolen on its way from USA to Dubai. The box broken and empty without laptop. I didnt get the refund money from the seller i.e $1,106.14 USD.

Ebay and Paypal will gladly accept money from my paypal account, but will not let me use the same email address to accept paypal payments. Instead they captured by fiancee's email address and sent the money for items I sold to my fiancee's paypal account. Now the buyers funds are trapped in someone elses account and paypal cannot retrieve the payment and we cannot send it back to the buyer. There is nothing illegal about my email address- ebay simply refuses to let me use it because they say my ebay account name and email user name are the same.

Ebay refuses to cooperate in any way, shape or form.

I bought an item and won it on e-bay the 18th December 2008 sent payment that day, unfortunately I omitted to confirm the payment through my internet banking. Therefore I received a message saying that this item was not paid for,I immediately realised I had made this mistake, I paid for this on the 28th December into the sellers account. Within days I received a message from ebay that I have an UNPAID STRIKE against my name for non-payment, after sending the relevant documentation that it was infact paid for the UNPAID STRIKE was removed, I have then since been sending messages to find out whether I will infact receive the goods in question or will get a refund for the payment I made, this situation is really frustrating me to the point of sending this to you.

It is SO true, I have wondered for YEARS why the auctions don't show up after just listing an item, especially when listing with the "scheduled" listings. It is very unfair to loose time that you are paying for and ALL sellers should be reimbursed for that!

I also believe there is an unfair monopoly practice going on with the eBay and it's sellers payment options. It is unfair that now you can only accept Paypal or some other online credit card service as a form of payment from your buyers (unless you are a merchant with a merchant CC account). You can no longer accept personal checks, money orders, or cashiers checks (of which I personally NEVER had an issue with in the past from buyers).

So you have NO CHOICE but to get charged twice for your auctions; once through eBay and again through Paypal, ProPay, Moneybookers (which isn't even a US operated credit card site!), etc. ALL of which charge some kind of "fee" to use their service. If someone can only pay with a check or money order, then they cannot purchase the item. It is unfair for both the seller and the buyer. With a personal check, money order, etc. I don't have to loose money with fee's and the buyer has more open and completely feasible means of paying for an auction item without having to open a paypal account. It is not illegal to use a personal check or money order, it is absurd that the seller and your buyers don't have that option when dealing/trading on eBay.

purchased computer - they had my money for 13 days before it arrived. When it did not working properly. Filed dispute with Pay Pal - seller addressed problem and closed dispute. 11/2 weeks later not working again. Seller will not respond to email or phone calls. Pay Pal will not do anything because they only deal WITH 1 DISPUTE PER TRANSACTION.(they never informed me of this policy)

EBAY IS ABSOLUTELY NO HELP NOTHING BUT A RUNAROUND. EBAY also will NOT ALLOW you to leave negative comments ONLY positive. That means you can't believe ANY of the buyer's satisfaction ratings. If this seller was giving things away on EBAY and Pay Pal was paying you to take it - I WOULD NOT DEAL WITH ANY OF THE 3.

I can't take care of my work at home - have spent several hours trying to get some results and am out $144.50 - cost of computer

I recently had my eBay selling privileges restricted for 30 days. This was do to having 3 negative feedbacks in one month. I have been selling on eBay for one year. I have a total of 10 negatives for the year. These past 3 have been from angry impatient people. One was from a person that didn't get a sim card with his used cell phone that he purchased from me and claimed the phone wouldn't work without one. Well no kidding, you have to buy your own sim card and buy your service plan to work your cell phone. I didn't list a sim card was part of the auction either.

Another was a person wanted after 3 weeks to return a cell phone, it had water damage. I give a 7 day return policy. This phone didn't have water damage before being shipped. I didn't get any emails from the person, it was just negative feedback. I contacted ebay about these careless feedbacks.They said we can't do anything about it. You will just have to wait out the 30 days. I pay $600+ in fees to ebay. They are a fotune 500 company and you can't talk to a human being in the complaints department.That's ludicris, I'm the customer as well. I got as much info from a brick wall as I did from the yahoo at ebay. Please Please Please, someone come up with competition for Ebay. Craigs List is a start. I'm tired of the non-communication with Ebay and Paypal. IT's ridiculous. How about sticking up for the seller a little bit.

In January 2008, we ordered a computer from them on Ebay - it came in defective and we sent it back. They repaired and returned it to us. It seemed to operate well at first and we needed another computer and ordered one from their website. Then the first computer began to die, and the new computer arrived dead in the box. After, extended contact they agreed to pay for the return of both computers (now May). We never heard from them.

Upon contact over the months they avoided us, and finally one person was nice enough to check it out; however, her bosses claimed that our repayment was not a priority since we could not leave a negative Ebay comment. They also claimed that they could not find the paperwork for either computer, even though I gave them copies, and one order still shows on their website today.

The computes (which we don't have) cost $1,600 total. We spent considerable employee time and hired an outside consultant to fix and confirm the dead status of the computer. All told, we are out well over $5,000. We are going to try to pursue them legally.

I have only been selling on ebay for a couple months. I just listed a purse a few days ago and got an alert yesterday that it had been removed for violating their trademark policy or counterfeit policy. This item I am trying to sell is an original completely real Gucci purse. I have looked several times and my ad is the same as EVERYONE else in that same category!

I emailed and asked about it and they said they can't tell me exactly why it was deleted for security reasons! I am still trying to get answers about this, but I am so upset this is ridiculous.

i was bidding on brighton handbags on ebay. i was the first bidder on some of these items and recieved emails from ebay * congratulating me and hoping i win* by the same afternoon i went back on ebay to check out as to whether or not someone else had outbid me, clicked to up my bid and instantly recieved notice that the seller had restricted me from further bidding on their merchandise and if i continued i might be permanently suspended from ebay. this is utter nonsense and not to mention very insulting to me as i feel my bid was a fair starting bid. i believe their item was maybe 95.00(pay now) while i entered the first bid at 45.00. makes me wonder exactly what kind of games ebay is playing on people.

I do think it time someone, somewhere challenges the EBAY doctrince that they are not responsible for anything as they are simply a conduit. Ebay has spent years building up an image, worldwide, as the largest, safest auction site available on the internet. Indeed, Ebay itself claims over 90% of all auctions on its site are legitimate and without problem. There is some confusion over how much of the remaining 10% is categorized. Ebay chooses to hide under the desk in any problem, claiming they are simply a conduit between a buyer and seller thus have no responsibility for the outcome of any transaction that takes place on the gateway they provide. Over the years, to shore up the safety of Ebay, Ebay has created a rating system for buyers based on feedback to enable buyers to gauge the safety of sending money to someone online.

If fact, Ebay in recent years has taken this a step further by creating a status of Power Seller which by Ebays own design and description, represents the best, most worthy, most trusted, sellers Ebay gives a platform to. Most victims of Ebay fraud are not sophisticated to the worthless extent of Ebay/PayPal buyer protection and fall victim to the image Ebay has so carefully and craftily created of protection and safety. Ebay further compounds their fraudulent actions in actually protecting the unscrupulous sellers by allowing them to use phony IDs which Ebay does not bother to verify, thus creating a perfect platform for fraud and criminal activity.

Even the way Ebay hides its physical presence in Australia, not disclosing its physical addresses, hiding behing phone numbers that are either out-sourced or blocked by varying levels of voice mail choices and the disgusting use of boiler plate form letters in response to attempts to get help from Ebay Customer Service---all these actions are not that of a company that is credible and not afraid of its customer base. One has to ask, what does Ebay have to hide?

I have lost over #4,000 to a Power Seller who laughed when I tried to reason with him and had no fear of Ebay recrimination as he felt secure in his Power Seller status. And we all know, the reality, EBAY does nothing and really could care less as long as they get their cut of any transaction. All the rest is simply window dressing

i reported that their turbo lister is not as easy to use and that i had a bill of 3.30 + 1.60 but since using turbo lister 2 the bill has sky rocketed to 330.--

i reported that their turbo lister is not as easy to use and that i had a bill of 3.30 + 1.60 but since using turbo lister 2 the bill has sky rocketed to 330.

I purchased an item on eBay, which I never received. However, eBay refuses to issue me a refund because, according to the USPS tracking code for the item, the item shows delivery. But as I stated previously, I never received the item. The item was probably delivered to the wrong address, or lost in the mail and eBay is burdening me with the consequences. I was billed $82.99 for an item I never received.

I am a 57 year old male. I bought a e-Bay drop off store franchise in Sept. 2005. My storefront was located in a well traveled strip mall. I invested my life saving into this business. Including my 401-k.The business have been up and running for 2 1/2 years but have never shown a profit. I was hoping to show a profit the 3rd year. I added a Goin Postal Franchise Kiosk (packaging and shipping) to my store hoping to generate more business. I was just barely staying afloat. I was looking forward to this holiday season because it is the peak season for shipping and e-Bay. Two weeks before my suspension I sent out 10,000 advertisement mailers to let people know I am here and what I do. I never got the benefits from that.

Around Nov. 11 e-bay suspended my account for 30 days because my customer satisfaction was below e-Bay standards for the month of Oct. They said I had 3 negative feedbacks within a 30 day period so they suspended me even though my rating was higher than all of e-Bays standards in all categories at the time. They said it was based on the one category:Customer Satisfaction for the previous 30 days only. I always had a 99% rating or better up until then. I spoke with a Todd Or Jonathan about the situation but got no where. I told him that I could not survive a 30 day suspension and that e Bay was about to put me out of business for good and for no good reason. I told him I have had my drop off store for over 2 1/2 years and about $150,000 invested and that I had never been suspended before.

I explained to him and showed proof that one of the complaints was an International shipment back in Sept. the buyer claims he never received the item. He filed a dispute and e-bay withdrew the funds back from my account. I showed proof with the tracking no. that the item was shipped. The tracking showed that the buyer wasn't there to receive it so it was not left. I never received the item back. E-Bay still counted that against me. I asked to speak to a supervisor and the rep. would not connect me to a supervisor because it was against e-Bays policy and he said the result would be the same anyway because they want vier away from that policy.

I explained to him that he was going to be responsible for me losing my business from some stupid policy that they have. I also told him that e-bay stresses the fact to be open minded and to compromise with buyers even if your policy is different so you can keep your customer happy so why don't they follow their own policies. I asked why so long of a suspension and what I could do to get the suspension lifted. He said by waiting the 30 days was about the only thing I could do. I called several times I think 8 total to talk to someone but kept getting the same person Todd or Jonathan. I have never been suspended before. As a matter of fact the day before I was suspended they upgraded me from a silver to a gold status. Since that was the only income I had coming in I had to shut the business down. All of the bills were due and I couldn't pay them. They were already behind but I was counting on the holidays to get me through.

This was the peak time for both business. Since then I have tried to sell both franchises with no luck so far. I am about to lose both because I cannot pay the franchise fee's.

i sold an item on ebay,it is an authentic coach purse,i have receipts for the item showing proof its authentic,buyer want to return it telling paypal its fake, buyer files a claim with paypal,i disputed the claim showing paypal its authentic with receipts,paypal emails saying no more evidence is needed at this time but if needed they will contact me before jan 26th 2009,on dec 31st 20008 they closed the claim in the buyers favor without notifying me before they refunded the buyer full amount,they charged a fee this transaction and then they charged another fee to buyer when refunded,paypal gets two fees and ebay gets their fee,this is quite a racket that ebay and paypal have going,it sounds like the seller doesnt have a leg to stand on when selling on ebay,all a buyer has to do is buy an item and then return it if they dicide they dont want it when they receive it and paypal will issue them a full refund no matter what,oh and lets dont forget about ebay stating that if you bid you are signing a binding contract but if choose not to keep the item all you have to do is return with a tracking number and paypal will issue you a full refund,bottom line is if your a seller on ebay your out of luck,buyer has paypal on its side no matter how wrong they are.

i was looking for a navigation system for my hummer, i made a bet on one and lost the bet, so ebay sends me an e-mail telling me that i had a second chance to buy the navigation system, and it took me to a seller which was selling it $280.oo and free shipping. It was buy now. So i bought it on The 12th of december. i have an account with paypal and it said only pay with paypal so i thought ok i've bought on ebay before and never had a problem.

Ok so days passed and i send the seller a message asking him for My navigation system, he said i just sent it yesturday. ok (it was the 18 of december) and when i went and checked again the seller had cancelled the account, i went to do a claim on ebay i think its called a strike and ebay tells me that i never bought this item from them that i must of entered with a different account. I even have the e-mail they sent me offering me that navigation system and i have the 280.00 missing from my account.

Its that the economy is very bad, and now i dont have my navigation system nor my Money. and thats not fair.

Mr. H. agreed to purchase an item I had listed on ebay for sale. He refusd to pay for the item. We agreed to cancel the sale. Mr. H. then left negative feedback for me.

Negative feedback affects my ability to sell on eBay.

i'm definately ready for a class action. did you know a seller now pays @ 7 dollars in fees to sell a $10.00 item? sneaky raised paypal and ebay costs have negatively impacted my income from the site and make it prohibitive to continue as a seller. their database can't keep up with their growth. they keep making these new improvements that make ebay/pp more powerful and controlling and the users more and more ripped off.

they had trouble indentifying my credit card which has no problems, and charged me 20 cents to correct it, just as an example. they have also deleted @20 store items contracted and purchased as listed until cancelled because of arbitrary new and unclearly communicated rules; if communicated at all. you now must have fixed shipping costs you now cannot offer optional insurance...etc. when i hand-revised all 120 individual items per their suggestions, i am now unable to relist them due to a system error, or a limit on the amount of items i can revise, according to a service representative my star feedback rating is too low.

my 99% feedback itself dropped @ 2 points after 1 negative comment in 7 years! caused by a buyer who did not believe that the brand 'chaps by ralph lauren' was a subsidiary of ralph lauren. i wrote about 9 letters and got form responses, spoke to 3 ebay personnel, and appealed this twice and was refused. curiously, only my brand-name designer items are being rejected for relisting - revising. when i try to list an item as store inventory the database defaults to fixed price and then these items too, @20 are removed from the store.

i am a disabled senior hoping to make a few extra dollars and i mean few! i can't get any help from ebay to correct these issues- they bounce me from one department to the next. and if i have a problem with shipping i get bounced between paypal and usps.

I sold two items the buyer asked me to give a combined shipping rates. I gave him total $26.93 with priority mail. when I received the payment I was shocked to see that I was only received $14.75 He told me that he paid me $12.75 shipping and handling charges with parcel post which was still for one item while he purchased two items. I shipped both items though I did not receive full payment.

When he saw that it was shipped and when it was in transit he gave me negative feedback. Which is clearly a violation of Ebay's feedback policy. I contacted customer service and they told me to file for UPI. which I did but when I closed the case UPI strike was reversed and my negative feedback is still there. I have not left any negative feedback for buyer but I wrote what exactly happened to me and how I became a victim. But without a warning my account was suspended. and the most amazing thing is that the buyer is still an active member I am completely frustrated with the response they gave me.

I operate an online website that sells authentic designer merchandise. When I listed a Chanel purse on ebay, ebay canceled my listing, citing copyright infringement. That claim has no merit because the item for sale was/is authentic. I posted pictures of the serial number, original box with UPC code, along with everything the handbag originally came with. Ebay offered no explanation as to why my account was immediately suspended indefinitely, and I had no prior complaints from ebay or buyers who had purchased anything from me on ebay on this account. To make a long story short, after running around in circles to resolve the problem, I contacted their phone support and they informed me that my account was canceled due to copyright infringement.

My paypal account was in good standing even after ebay indefinitely suspended my account for what they call "ebay abuse", even after repeated attempts to resolve this issue via e-mails, their live support and live phone calls. Earlier this morning I received an order for an item on my website, which is in no way associated with ebay. Three hours later, Paypal sent an automated e-mail 4 hours after the payment had been received, stating my paypal account has been suspended because my ebay account was suspended 2 days ago. I never received any notification of a paypal suspension until someone paid for an item on my website. After logging into my Paypal account to view my account, they stated that they will hold all funds for a period of 180 days. Since paypal was the only form of payment that I currently have been accepting, Paypal was a direct cause of damage to my online sales, forcing me to refund a buyer for the purchase price of $1,975 for an item they purchased on my site.

I have genuinely tried in good faith to resolve these issues before contacting the BBB, but feel I have no other option than to file a formal complain, contact the Attorney General's office and seek legal counsel for damages to my business. These unfair business practices are unethical and I hope that there are many others like me that will contact if they have similar issues.

My account was suspended because our shipping rating went down to 3.9 in the last 30 days (yearly is 4.1 whatever that means). Any disgruntled/problem buyer can give a seller a negative rating. Sellers cannot rate buyers because that would alert other sellers who they are selling to and can decline the transaction. If buyers do not buy, EBay does not get to collect their hefty fees.

For example, EBay encourages sellers to ship for free. If shipping is free buyers most likely buy more. Thus EBay benefits directly by collecting more sold transaction fees, all at sellers expense. When we auction an item we include the shipping cost therefore buyers know how much shipping cost will be before even bidding. If prospective buyers do not agree with shipping costs they have the option not to buy from that particular vendor. Why and who gave EBay the power to police shipping costs? They are supposed to be an auctioning site! I hope Google, Microsoft or another company opens up a site like EBay so their monopoly ends!

Since my account was in good standing, I was counting with the income.

i was blocked from e-bay because i made a bid on a item but the seller wanted to charge me extra for shipping i did not pay. then i won a item, paid thru paypal did not get my items. i sent e-mails to the seller no response, i told e-bay. they wont do anything

Every time i have a bunch listed on ebay, ater i have alreay had to pay their auction fees, the penelize me or suspened me for always something stupid. They keep suspending me for using my own pictures. At this piont they have taken many thousands of dollars from me.

To my absolute dismay I have been suspended for a year from selling. I have been a member in good standing for over 2 years. I am guessing that it is due to one neg feedback from a problem buyer (whom I should never have sold to). I was not given any warning and the explanation that I recieved was vague at best ; DSR score too low re shipping and handling charges. I did not receive any communication from ebay prior to the suspension that there was any problem at all. It is absurd. Can't believe that they are getting away with it. I am going to cancel my account. I am so disgusted.

Unfortunately Ebay had become a steady source of extra income that we relied on. It has been a very disturbing experience, similar to a Kafka novel.

I work very hard to do a fair an equitable business with eBay and they do nothing but antagonize me and support a client of buyer who threaten me, abuse my services and now eBau financially penalizes me for there completely unwarrented opinions. The abuse is excessive and ranging enough that a class action suite can be made again this behavior. I am I am sured allot of others are willing, we need someone who can take the legal measures to follow up.

financial losses, reputation loss to direct business endeavors, time and stress and emotional damage.

I have made numerous complaints regarding people's Me Page that are inviolation of Ebay regulations involving pictures of people's body parts. Children can see these pics there are pics from breast, butts, and some that look like ****. Besides the fact that Ebay states there are to be NO body parts showing including and not limited to bare feet. They have not had these removed. Yet they removed one of my auctions because my wording happen to be like someone elses.

This is the second complaint I put regarding a refund that was posted in my-ebay account on August first 2008, but Ebay never refunded the money to any of my checking accounts.I have about twenty five e-mails from customer service but no refund money shows in any statement of any checking account of any month since August 2008.The refund is for $61.49, the transacction ID is :0j511673B3336061P.

I undestand that the merchant returned the money to Ebay because he sent a wrong item, but Ebay never returned the money to me.

Thank you,

Marta **********.

It seems to me like some kind of law is being broken. If their actions are not illegal , they should be. My complaint is with Ebay, the auction site. They own paypal, a bank/money holding service, actually it is a scam to get money from Ebay users. Ebay used to allow us ( buyers and sellers ) to accept/use money orders , personal checks , cash to purchase items, They have changed that to only using Paypal, which they own and charge a fee to use, They are already getting a fee for listing an item and now are getting an additional fee to purchase the items.

This is something most of the users do not want, but are being forced to use. I applied for a paypal account and they had to check my bank account information, OK fine, they confirmed my debit card and around the same time i sold an item for $199.+$150.shipping that was paid by the buyer to paypal and deposited in my paypal account.i bought an item that need to be paid with paypal, so i tried to pay for the item and found out the account is frozen, they informed me that the item i sold had to be delivered in order to access the money in my account, which $150 of that money is to ship the item.

Most of us do not want the paypal hassles or fees. Please look into this and see if you can do anything about this.

I can not follow through with a christmas gift purchase i bid on and won,it has to be paid through paypal. i will have to come up with $150 to ship the item i sold in order to get the money paypal has already received from the buyer but is holding from me untill it is delivered , which will take a week at least . sounds like they are using my money for a week for free.

I have tried everything even threats to get Ebay to stop deducting $24.99 a month out of my checking. I signed up with them and have tried everything to get account closed. Even sent them a registered letter. Called my bank. Here I am 12 months down the road and they are still deducting payments every month.

My business is hosted on eBay marketplace and about 3 months ago I learned some information that I believe is illegal and fraudulent. A quick cap of the dynamic of the marketplace eBay sales a service for people to showcase their products for sale. Typically these people are referred to as eBay sellers, however they are in fact eBay's customers. eBay's customer's customers are typically referred to as eBay buyers, but in reality they purchase nothing from eBay they purchase from the people who sale their products on eBay.

This is what I learned: eBay began testing a new item view page, which is the page used by those selling products to list in a way they believe best suits their goal of selling the item. Many people pay to have custom designs made to showcase their products again to increase the probability of selling the item and for store owners branding. Needless to say there is a more than reasonable expectation that any person searching for products to purchase will view my listing as I intend it to appear and how it appears to me. I was on an eBay discussion board and I found a thread discussing this new item page.

I learned where a thread had been opened by an eBay employee to get feedback from eBay users. So I sought out this thread and was appalled to learn of eBay's activity behind my back with a product I had purchased - the item view page. This is what I discovered 1) The page was entirely altered from the page I view causing my custom design to appear very unattractive 2) When I purchased the subscription for a store there were various elements that were used by eBay to sell the product of course- these include a--what is referred to as a listing frame and consists of the left hand navigation bar, a store search box, and links to custom store pages. b-- cross promotions allowing me to showcase other items that can be found in my store c-- because store inventory items are not searchable in eBay's general search the listings of auction and fixed price formats are the only window to my store for this reason there are several entrances into my store All of the above are gone, but of course I am still paying full price.

3) The most outrageous discovery is that eBay has been at least since February advertising the items belonging to competitors right on the page I pay for in 2 locations - 1 literally right next to my item description and 2 - under a tab referred to as related items. Now I'm not talking about just some random item these are the same exact products the seller is selling in their listing and even display the price This was never officially announced by eBay. If I hadn't come across that thread it is likely I still would not know what they are doing.

I have called and emailed dozens of times and only received back empty promises.

eBay has been deceiving millions of consumers over the years by claiming their auctions start when submitted, when in reality they do not begin for at least several hours, and up to 24 hours. I have listed hundreds of items and noticed this as well.

loss in money due to listing not available for several hours.

sick and tired of being drawn into ebay for products i search for (EBAY says that they have) and find out out that that it doesn't exist. dial-up is the only thing available to me, and this really sucks! lot's of time wasted on broken promises.

i think the above pretty much explains it. having to do this sucks, and wastes my time. probably the same as this.

i got suspended from ebay because i spelt lacoste wrong when i tried to sell a lacoste top. I spelt it like this - 'lacost'. This was a genuine mistake and they accused me of misleadng customers. They banned me when i have 100% feedback from over 100 items sold.

they have ruined my income level and im unable to pay bills, rent etc. They love to take unreasonable selling and listing fees.

I have been selling fitness items Ebay. Ebay restricted my account for at least a 30 day period. I researched the restriction and it did not fit into there guidelines for restriction. I sent many emails that they said should be responded within 24-48 hours. The response was recieved within 5 business days instead of 2. When the response was recieved it was automated. Every other response has also been automated. [The site] has no contact phone number available to there customers. After recieving many automated responses with no one dealing with the issue. I finally went online and got a contact phone number from a blog that gives information to sellers with problems with [the site].

I phoned and even spoke with a supervisor they informed me they did not havethe ability to do anything. They also basically told me they can do whatever they want to sellers without any explanation. I went to explain my case and [the] written policy they agreed I did not fit into the catergory for account restriction. The supervisor exact words are I did not restrict the account so I can not change it. The big problem is I generate nearly $5000.00 dollars a month. [Sites] recieve about $12,000-$13,000 in fees from me.

I pay fees weekly instead of monthly and I am always on time with payment. I fit into all the criteria for an excellent seller. So I am losing money everyday and my sales where growing rapidly during the holiday season. Not to mention this has caused a lot of stress not having the extra income. I am looking to put a lawsuit against [the site]. Can this be done? If so is there anyone wanting to hear more about my situation?

I already lost Hundreds going on thousands of dollars. Every day I can not sell I lose more money. Not to mention the stress this has put on me considering this was my main income sorce.

I recieved what turned out to be a spoof email with an expired promo code. It was for 500.00 off my total purchase. I kept the code and deleted the email since it did not look like a spoof at all and went to purchase my husband a great christmas gift. Long story short I spent 4 hours on the phone with ebay and paypal and nobody would help and would blame the other. They said there is no way they would honor it even though I have been with ebay for 4 years and have 100% feedback. This and the 10% off are the first coupons I have EVER recieved from ebay.

The costumer service is the worst I have ever dealt with. The only solution they would offer is use the 10% and get alot less off than what I was expecting when I first made these purchases or contact sellers and have them move against me with unpaid item strikes. They would not even offer protection from this. They really do not care about their sellers or buyers. Now I have filed a complaint throught the BBB to have them refund the money.

I am now out 500.00 dollars and have to wait for the decision from the BBB. I am hoping they are able to resolve this.

I have software that I list for sale on Ebay. Ebay has a new policy now. If a customer pays with a credit card and the name and address do not match it automatically goes on hold. However; you are still told to ship the item. Then you are told to upload the tracking number to Ebay and paypal. Problem is you can't. It's blocked. So you can't comply. Reason. Ebay and Paypal have to release the funds 3 days after delivery. Of course if you can't even get the tracking number up on the site, you have a hard time getting your money released. This is just a potential way for dishonest buyers to hold up a transaction from honest sellers and Ebay and Paypal are going to lose business because of this.

Loss of my time, aggravation and I keep getting these canned responses from their customer support.

EBay has restricted my account for no good reason. They claim that according to their standards I have fallen below a minimum standard, which is nonsense since all my scores are above their standards. They system of buyer rating in unprofessional, unreliable, and ebay does not fight for sellers rights. Sellers can not even leave bad buyers negative feedback. I have had over 50 non paying bidders on this last 30 days. I have been selling on eBay for over 10 years and their current policies are the worst ever!

I use this as my main source of income during these hard times and they are not a reliable auction site. I wish we had better choices. I am loosing about $200 a day and now they want me to pay them my selling fees, even though they are not allowing me to sell to generate more income to pay my bill.

Finally, I was able to successfully list two items (it took six weeks): an old bag and an old pair of earrings. I paid for three pictures which clearly showed the trademarks. KMW Law on behalf of Chanel took down the listings (which did not infringe in any way on Chanel's intellectual property or advertising). I sent e-mails showing the trademarks and explaining where and when they had been obtained. I still kept getting the same rote answers saying that KMW and E-bay were going to prosecute me and that I was selling fake merchandise. I called the firm directly and Mr. Caplan slammed down the phone.

eBay needs a wakeup call. They suspended my account. The reason they provided for my suspension is as follows: Members are prohibited from bidding on or purchasing an item in order to disrupt a seller's listing or to leave non-positive Feedback or Detailed Seller Ratings for a seller, with no intention of completing the transaction.

I purchased a product (an HID headlight kit in this case) from an eBay seller who listed said component with a 1 year no hassle warranty.? b) One month after receiving and installing the kit, one component (a ballast in this case) failed c) I contacted the seller three times (via email) for warranty replacement; the seller never responded d) I contacted the seller two times via eBay's messaging system, (all on file and easily accessible by eBay); the seller never responded e) I wrote the seller one last time via eBays messaging system, advising the seller that if he did not honor the warranty that he would force me to PURCHASE the part in which case I would leave negative feedback; the seller never responded f) I PURCHASED the ballast, payed for same and installed it. It solved my problem. I left negative feedback spelling out the sellers non-adherence to the warranty policy he set forth in his ad Did I disrupt the sellers listing? No. Did I purchase the part to leave non-positive feedback with no intention of completing the transaction? No.

Would someone kindly provide an explanation as to why a buyer (me) with 488, 100% feedback transactions who has reported numerous spoofs, phishing and spam emails to eBay in every attempt to assist your organization gets penalized for the above, while the seller continues to advertise his One Year No Hassle Warranty including bulb and ballast without any intention of honoring it and is not held accountable by eBay? Please note that eBay's customer service personnel have been more than kind. All have heard my side of the story - and some, (including one of their supervisors) told me they not only have sympathy, but went on to tell me that eBay has regular meetings in which they discuss such gray areas.

The supervisor I spoke with felt that my case fell into one of those gray areas. That being said, all email correspondance from eBay has been of a different nature. Through said emails and messages eBay stands firmly behind the suspension. eBay needs to be held accountable

I have sold on ebay for Many Many Years. I have received over 4000 positive feedbacks with only a handful of negative feedbacks mostly from fraudelent buyers. I have prided myself in being respectful and honest, the way my mother taught me to be. Just recently I was suspended from selling on ebay because of a new rule implemented that punishes sellers if they do not meet certain levels of feedback. I have no problem with sellers being suspended for being poor, the problem is I had a 100% positive feedback rating when I was suspended. The New ebay enable Buyers to basically determine the fate of a seller. If a competitor wants you gone all he/she has to do is buy from you once/or multiple times if necessary and leave unsatisfactory ratings. The great part is they don't have be to the truth.

Also even if the innocent seller did nothing wrong, the new ebay does not allow for the seller to leave the buyer negative feedback. This system is flawed. I encourage everyone to read the new rules and see how it might effect you. If your job is selling on ebay, you might lose it via a rival's tactics. Ebay will not help you, they do not care. Beleive me...4500 postives,12 negatives, 100% positive rating after intial suspension before being suspended again. Welcome to the new ebay, where your only as good as your last sale.

I have no choice but to leave ebay. I have built a great business on ebay but cannot stay if I am constantly getting kicked off for no fault of my own. I must now move to a new auction site and start from scratch. I will never go back to ebay. I have contacted all 3300 vendors and buyers I have on a database and explained to them exactly what happened. I copied to ebay live transcript for proof.

I had been selling on Ebay for 5 years. I had been an Ebay Member since '98. Over 580 Clients, 100% satisfied. With the execution of the NO MONEY ORDERS & CHECKS policy on October 20th 2008, I am Now Out of Business. There MUST be Legal Recourse & Remedy for this Blatant DESTRUCTIVE INNOVATION. When Given the Opportunity, I will Sue Ebay for ALL LOSSES suffered at their hands. It runs into the Thousands of dollars. My Entire Life's Purpose has Been ERASED. I am UNable to work outside the Home. My Ebay Business was a Dream Come True. The Yachtsman took it all away.

When Given the Opportunity, I will Sue Ebay for ALL LOSSES suffered at their hands. It runs into the Thousands of dollars. I am UNable to work outside the Home. Now I won't be able to pay off the house in time, I can't get my Vehicle Repaired, No Christmas, no New Clothes. I have NEVER experienced This Kind of : Grieving for my Dead Business, HUGE guilt Complex for my New INability to contrubute to the Household expenses. IT'S ALL GONE.

I have been an ebay seller for six years and have excellent feedback and ratings. I recently tried to list a genuine designer scarf with provenance and was told that my account was restricted. (I could list it if I didn't put the designer name in the auction title.) I use the ebay seller software Turbo Seller (a very unreliable product) and received an insensible error message. My first reaction was that this was yet another problem with this software. I sent an email to customer service asking for an explanation and days later got an answer stating that I had either negative feedback, previous violations or some other problem.

Since I knew that none of these were correct I tried to list the item directly on the site. This time I got an error message stating that I needed to verify my identity by linking my ebay account to my Paypal account. Since I have received and made hundreds of payments through Paypal, I thought I was linked. So I finally used their online chat facility and was told how to set up the required link. Turns out that I had not selected Paypal as my primary payment method in my account. (I used to accept checks and money orders until the most recent restriction prohibiting sellers from mentioning that), but now it turns out that you must also set edits to prohibit other payments. I did that since it's a moot issue at this point and posted the auction.

Then I tried to change a photo in the active auction and again got the restriction notice. When I asked customer service why this time, I got the same message about unspecified feedback and violations problems but it would violate their security to tell me which problems. But I also got this note. This is a new policy being applied across the board to all sellers in some categories. But this is not true -it's not about my seller shortcomings real or imagined. It's because I didn't select Paypal as my only payment method.

I have some commissions to sell merchandise but when they are cleared I'm through with ebay. I am neither dishonest nor stupid and this treatment if not illegal is certainly not called for. I understand that one bad apple can spoil the barrel, but at this point the sorting process is driving away the honest sellers as well.

Jody, the contact person and I emailed each other for several days. She maintained that she never received the PayPal payment and I knew that the payment had been made.

On October 27th ebay informed me that the seller reported that I did not pay them and I received "an Unpaid item strike". I attempted to resolve the issue several times but to no avail.

I contacted ebay but was told that the problem could be solved only by the company and me. At the same time I received "This email confirms that you sent a payment for $29.98. The charge appeared on my credit card statement. I never received the saw. My emails were ignored.

In September 2008 I informed PayPal of the unresolved issue. They indicated I had to contact ebay. I did so and was informed that they would do nothing because the the problem occurred too long ago.

Given all that has happened, I am contacting Consumer Affairs. I no longer want the saw. I want the $779.98 that I am owed and the company labeled fraudulent.

ive lost over 600 pound through ebay back door loophole

after winnng a purchase, i paid through paypal and then nothing, ebay tells me the detials i had given them, the persons using them are no longer using ebay..

I won items on Ebay and paid for them on Oct 2 08. I contacted Ebay and they stated this Ebay is not involved in anyway with the transaction between buyers and sellers. I still have no item and no refund so Ebay has allowed this seller to steal my money and they do not care.

I havd a small business and the parts I won were for a customers vehicle, This was a big job and needs to be finished for me to pay my bills.

I've been a longtime auction bidder on the Ebay.com website and had decided that I wished to become a seller, as well. Following the directions that Ebay posts for first-time auction sellers, I completed my listing and was directed to proceed to the seller verification step for identification confirmation. As I filled in the data, I came to a question asking for me when a third-party representative could call the telephone number found in my account records on file. As a deaf woman who now lives alone, I only use my TMobile Sidekick cellphone through its data plan, not a voice plan.

In seeking assistance, I contacted the Ebay help desk and explained my predicament. I received an email in reply suggesting that I log on to their site's chat feature and talk in real-time with a representative. I did this, explaining to the person with whom I spoke that I am deaf and cannot hear on the phone and thus was unable to proceed past the identification verification step for becoming a seller on Ebay's auction website. I was told to have a random person answer the phone for me and answer the questions presented to confirm my identification on my behalf. I was incredulous upon reading this suggestion, and said so. I explained that I am a grown adult woman and I am not comfortable having someone else handle my private affairs when the ADA states that a business such as Ebay is required to provide accessible accommodations for my deaf disability. The Ebay representative then informed me that there was no alternative means of verifying my identity beyond the previously-stated phonecall to my phone number on file in Ebay's records.

I have documented these chat conversations, as well as the Email correspondence, and no one was able to provide me with an alternative means of identifying myself to their satisfaction so that I could then become an Ebay seller. Subsequently, I was unable to sell the items I had tried to list on the Ebay auction site for a loss because I could not overcome the telephone barrier as a result of my deafness. I have been denied the same opportunity as a hearing person to become a seller on the Ebay auction site. I asked for ADA accommmodations and was told initially by the person with whom I spoke that they had no knowledge of the ADA, and then later, in subsequent emails and/or chats, that the ADA federal law did not apply to my situation.

I have been denied the unlimited economic opportunity that is available on a forum such as Ebay with its millions of viewers and registered buyers. I have been denied equal access under federal law and have been irrevocably harmed by Ebay's non-compliance of the ADA. The total economic damages I have suffered as a result of Ebay's inaction is innumerable as the items I wished to list were collectibles and vintage and subject to market fluctuation and buyer demand. Please help me hold Ebay accountable for all federal laws, including the ADA. Thank you.

We purchased an ebay gift card at safeway. It was stolen in the mail and when I tried to cancel the card so the thief couldn't redeem it, I was told that the 4 digit activation # (all that is printed when you buy a card at safeway) was insufficient to cancel the card.

I basically lost $50 and got no recourse from the vendor. I've bought a lot of gift cards in my day and have NEVER had something like this happen.

Ebay now will not let my customers pay me with check or Money Order, in order to force the use of Paypal. I call this Restraint of Trade. Those customers are MY customers not Ebay's.

Many of my customers will just disappear.

I was unjustly suspended from ebay and did all the necessary steps to get reinstated, now I am suspended indefintely. I have proof that a live help confirmed I could sell on another account also!

I have lost hundreds of dollars, this was my income, now I could even lose my home, I truly believe I did nothing wrong

Ebay tried to overcharge me listing services and I caught them. They deducted $15 from my bill and then added $.4.74 for a mysterious Selling Manager that I never used or requested. I am trying to pay the bill that I owe but they keep threatening to turn me over to collections.

They make it very difficult to deal with anyone at their company. The person I dealt with on their chat line agreed that the bill was wrong.

billing overcharge

I sold an item on e-Bay for $285 and it has been a nightmare trying to collect my money. First they gave me conflicting shipping addresses. I had to wait for a response from the buyer only to find that they had given me a cross between his shipping and billing addresses. Next, they put a hold on releasing the money for the item. They have given me numerous stories as to when I would be paid. First it was after they received proof of delivery via my tracking number for USPS. The buyer was not a home, so USPS left a notice asking them to reschedule. I sent 3 emails to the buyer about this to assure that he knew USPS had tried to contact them. I asked him to arrange for a new delivery time at his convenience.

Meanwhile, eBay shifted me over to PayPal about receiving my payment. PayPal said they would give the buyer 21 days to reschedule the delivery. After that, they would release the money. Today the buyer finally accepted delivery. Both eBay and PayPal have the USPS delivery confirmation and will not give my my money. Now they say I must wait for 3 business days just in case something happens. This wait time is for they buyer's protection.

So I have paid over $52 in real money for shipping charges, eBay charges, and PayPal charges. PayPal charged $9 on a $300 payment! In return I have nothing. eBay has had the buyer's payment since October 11th and it's now October 23rd. I'm waiting for the next excuse for not paying me. To boot, eBay bounced my intial listing because the shipping costs, taken from their estimator, were too high. The estimator was correct, so I had to pay an extra $10 more than my ad read in order to ship the merchandise.

I work with a group of inner city kids on a robotics team. I often buy equipment for them out of my own pocket to keep the program going. This year, the organization running the competitions changed the hardware platform. This was bad timing because money is so tight in the school system. With the economy the way it is, I can't afford to donate very much this year. So I decided to sell, on eBay, some of the extra equipment I bought last year that was never even uncrated. Whatever I recouped from the sale would be a win for this robotics program. The only one winning on this is eBay (and their pals at PayPal).

This is a service complaint. I get my mail at the above address and have for some time. Ebay would not accept it and let me register as they said there was no such zip code or town. They had better bring their information up to date because I live in Transfer, PA 16154 and it does exist. I don't live in NO place.

I can't register to shop on e-bay because of their error and stupidity.

To all Federal and State agencies protecting the civil rights of the disabled veterans and handicapped citizens. This involves one the best known companies in the world today, EBay, about the complete lack of transparency. I have appealed to the Federal Trade Commission. Chamber of Commerce, and others to bring this company into oversight by consumer agencies.

I am totally blind, 100% disabled veteran of the Korean war, where I served as a medical officer. For over forty years as a disabled citizen, I have spoken for the largest minority of citizens in this country, the 38 million handicapped, many of whom, like me, still work and pay taxes. I will not go into great detail here, but I have a long history of business with EBay. I can supply facts and figures about the number of people I have employed and the funds involved.

Without warning, my EBay business was suspended with EBay. As has been reported to me by my local bank, who tried to resolve an account problem with them. The local DA and police who tried to get information from them involving ID Theft, and many other things which I could discuss, the company is almost entirely isolated from anyone who wants to contact them about a problem, whether by mail, phone, or internet. I challenge you to look into this anti-citizen, this anti-customer attitude which prevents resolution of problems and certainly handicaps the commerce involved with the employees and public relations.

It is an insult to the law abiding American citizen who believes in the free enterprise, capitalism and age old system of treating fellow human beings with decency that I appeal to you to look into the commericial practices of this company doing business world wide since evidently the judiciary is isolated from them. I am not currently able to do ecommerce with EBay. I have employees whose lives depend on working, and I have nothing for them to do.

I have been buying and selling on Ebay for 4 years. I have (had) over 1500 positive feedback. I never did anything wrong. I followed all of Ebay guidelines, paid all of my fees on time. No complaints or negative feedbacks. I have recently had to close my car dealer business and am trying to sell my things (from high hand bags to sort after car parts, etc.)when I logged on few weeks ago to check the status of my 20 items I had listed and one $300.00 ended item that I needed to collect on and ship, Ebay had shut me down...suspended my account.

It's been 3 weeks, several phone calls & emails later and nothing. I still can't get an answer or response. Ebay took the money for my fees and the items that sold, but closed the account so no one could pay me for the items they won. Ebay sent an automated email stating I was linked to an account that was suspended...which is untrue. I can't discuss this with anyone because they can't help me when I finally get through by phone, they tell me to email...(Ebay hides any phone number) and absolutely no response to contact us by email.

Ebay is one the biggest companies in the world. They offer a service. The consumer pays for this service, but who does Ebay answer to when they screw people out of their hard earned money and take away the service they offer that many people depend on for income? What gives Ebay the right to steal from the us without being held accountable?

I lost almost $500.00 and continue to lose because I can't sell anymore.