
Bruce of 3444 Scenic Vista Dr, IA on Feb. 17, 2012
Satisfaction Rating1/5
Today I was informed by PayPal that my damage claim dispute against the purchaser was resolved and that I lost the claim. The PayPal agent informed me that what I stated is exactly what the buyer stated as the reason for returning the item. (If you tell PayPal a lie, they will believe you) But I don't operate that way, I disclose the truth because I'm an honest citizen. The item in description is a vintage coat that was sold undamaged other than the small tear that I disclosed in the eBay auction for $525.00. The buyer opened a case against me, stating the coat had more damage than was stated in the eBay ad (untrue statement). The damage he stated in his dispute was that there were grease stains in several areas of the coat. (Of course PayPal believes only the buyer!)
The coat that I sent the buyer after payment didn't have grease stains in any areas of the coat, but the coat I received back from the buyer has been intentionally vandalized with grease stains that I can hardly believe the buyer actually did maliciously with his own hands. I believe the damage that is done cannot be reversed and I need to take it to the dry cleaners to get their opinion. I can prove through the photos, I took of the coat before it was posted and the photos of the coat I received back from the buyer after he won his dispute. I also have those unaltered photos on my camera memory stick and iPhone. PayPal said they would not accept photos for proof of the damage because they could be altered but they use words from someone either in writing or verbally as proof of damages. So it's a dispute that according to PayPal will always favor the buyer because they take the buyers word over the seller which is not fair and totally wrong.
I also have additional information/documentation in regards to this case, and do believe it is proof that this buyer used his purchasing of this coat as a retaliatory act of vandalism against me from a previous transaction. But in a conversation I had on 2/4/12, with a PayPal agent that agent reversed the payment to my account in my favor do to a previous transaction between myself and the buyer that occurred on 12/31/11. At this time, I thought the transaction was resolved after which the agent reversed the payment to my account. But as I found out today I'm responsible for the negative $540.00 PayPal account and a damaged coat. How could that be?
The agent that reversed the decision on 2/4/12 did act upon making that decision herself without any consultation from a PayPal supervisor, at that time I was awarded the reversal of the funds to my account based on her decision, so once the funds were reversed I decided to move the money to my checking account. Now that it states that my PayPal account is a negative $540.00 and I'm almost sure it will be sent to the PayPal collections department for retrieval if I don't pay it back.
At this point, I want to do what's right and take accountability but on the other hand, I feel I shouldn't be held responsible (Hostage) for the damages that have been inflicted on my property. My feelings of anger at this moment are with buyer who did the damages, PayPal and eBay for allowing this buyer to remain held unaccountable for his criminal act of vandalism. But the buyer is being rewarded for his behavior. When talking with the PayPal agent supervisor I informed/offered him of a remedy to this correct this situation. The remedy was to stand by his PayPal agent grounds of the reversal of payment to seller on 2/4 and it would be over with but no he was sticking by his decision that the buyer won the dispute and PayPal was not going to lose anything in this transaction, but me the customer.
I'm so mad now that all I want to do is go ahead and release the $540.00 back to PayPal and be done with it. Then close both PayPal and eBay accounts and never use their services again. I have spent numerous hours documenting this dispute with PayPal about this buyer and PayPal responsibility to help the seller when someone vandalizes your personal belongings but it seems as the seller loses every time and the buyer is rewarded for his/hers criminal behavior.