They're horrible, horrible products. I found them much quality in the Dollar store. Sippers are very cheap, and I had to hot-glue the soles to stay on. Garbage. I'll never order from them again.
Consumer Complaints & Reviews
Dream Products Inc. gave out information to Budgetsavers.com, which included what I had ordered, and the last four numbers of my credit card. I believed from that information, that they were connected with Dream Products. Although, I found out they are not. I bought into this scam, because they had gotten so much information from Dream Products. At this point, I am not sure what the consequences will be, unfortunately, I gave Budgetsavers what ever information they didn't have. I am afraid that they will take out what limited amount I have in my checking account, and I am not able to cancel anything until tomorrow from the bank, and was told from Budgetsavers, I am not in their system yet.
Based on an advertisement found in my newspaper's coupon packet, I ordered a pair of slippers from this company's website, on November 27, 2010. It was stated that delivery might take up to 4 weeks, but that most customers received their orders within 2-3 weeks. Given the low price of the item and that I had not found any others, where the soles were cushioned with memory foam, I was willing to be patient. After placing the order, I noticed that I was charged a $1.50 "processing fee" on top of the $2.00 "handling fee" (shipping was said to be free). This $1.50 fee was not shown or mentioned on the order form on the newspaper ad. I immediately wrote to their customer service department, requesting that this fee be refunded.
They complied, and explained that the $1.50 processing fee helps them to continue offering low prices, value premiums, and other promotions, and if I wish not to participate in this contribution, simply uncheck the box located at the bottom of the first page on future orders. This ridiculous explanation sounds like a recipe for ripping off unsuspecting customers. I then waited for my order to arrive, expecting to receive it by Christmas, at the latest. It did not. After Christmas, I wrote to their customer service, expressing my dissatisfaction, and insisting that they use whatever means necessary to ship my order to me within 3 business days.
I later received a response, informing me that the item was on back order, and that I could call them to cancel. I did call. I was told that the restock was expected mid-January, and therefore it would be February, before I could possibly receive it. This had not been mentioned in the email. I did cancel the order, due to the unreasonably long shipping time I was expected to wait, not to mention the unexpected fee they attempted to charge me, and the fact that I never received a notice that the item was on back order, and shipping would be delayed. I want to go on record to complain, in spite of the fact that I was able to receive a refund.
I am especially angry, because this is a seasonal item, which I needed badly, and now the time has arrived when the stores are sold out. Since I have pain issues with my feet, I must have a type of slipper, into which I can place my orthotics, without the material stretching out of shape, and keeping the orthotics in place. Had I at least been informed of the back order in a timely fashion, I could have made an alternative purchase for a comparable price. My choice now is order something from a company like L.L.Bean (for which I would have to spend at 3-4 times as much), or mend my current slippers with yet another round of duct tape. I could not imagine waiting for the back order, and letting this company have my business, after treating me as they did.
I ordered a weed grabber, which arrived yesterday 4/6/2010. I went out to try it and after pulling out two to three weeds it broke down. It gave instructions on how to return it for exchange or refund. I did exactly as instructed, attached their return label to the original box and sent it back on 4/7/2010. However, the post office charged me $8.09 for shipping it back. I then called the company and spoke to a fellow named Joe, although I did not think that was his real name as when I asked if it was Joe he hesitated somewhat and then said yes.
I told him that I expected to get reimbursed for the postage. He said that they would not do that, which means, that I would be out $5.00 handling fee and $8.09 postage. He told me that I would only get back the price of the weed grabber which is $14.97. I told him that is not acceptable and that I would file a complaint with consumer affairs. He than said to me, are you threatening me?
I said I am just telling my intentions and what options I will use to resolve this as I feel, as a consumer, I am being taken advantage of. He was rude and just kept repeating himself without even trying to see my point of view. I asked him to put me in touch with his supervisor, but he refused. At this time, I said that he was not of any help at all and I was not wasting any more time arguing. The guy was lacking customer service skills and orientation.
