Crocs.com

I left my newly bought Crocs thongs in the car. I worn it for 2 weeks, it was a size 10. I am not very happy as this is still new shoes, but it shrunk and now it's too small and I can`t wear them anymore. Can you please look into this and advice way forward as I love my Crocs? Thank you.

Crocs.com cancelled my ordered because they don't update their inventory online while confirming your order and then they're not able to process the order because they're out of stock. Then they fail to honor the sale price of the item for a comparable item that they actually have in stock. Speaking to customer service and a supervisor was like hitting against a brick wall.

Their promotion of buy one get one free is a joke! I ordered two pairs of shoes, but the one that should come in free was cancelled. Then I was charged for the full price for one pair of shoe. Don't believe in their promotion. They will cancel your free item and charge you the regular price. That is how they do their business.

I ordered and received one Boundless Cig Khao at M11. (Order #** date 12-08-11). It did not fit as it was too large. I measured my foot and went by your guide for ordering size. I returned it today at a cost to me at $8.61, plus a trip to the UPS store. I am extremely displeased with Crocs. I will not do any business with Crocs again and will warn others to beware. Your policies and procedures are consumer unfriendly and obviously, your goal is profit above consumer satisfaction.

I worked for Crocs for 16 months selling shoes that I knew were bad for people's feet. Crocs claims their shoes are anti-microbial and anti-sweat. This is not true. Crocs claims that their shoes are sturdy and safe. Again not true which can be verified by examining the shoes and seeing the rivets that hold the straps-on break constantly. Podiatrists are recommending these shoes for people with plantars fasciitis and diabetes. Not a good idea. These shoes do not help people with any medical condition. Children wearing these shoes will not be able to wear other shoes later in life because their feet are addicted to having a foam mold of their foot every time they walk. People who are active should not wear Crocs. These shoes will give you tendonitis and plantars fasciitis. There is no doubt.

I'd just like to say I love my Crocs, but I bought some new black Crocs from Newcastle airport for my holidays in February and they have split on the letter "O", which has never happened before. So I am using my old ones, which I should not have to do. I have no receipt. Please advise what I should do, please. PS: I would send them off to you if you like.

I bought a pair of inexpensive slip-ons. After about two months, the seam began to split. I emailed a picture and explained how long it took for the defective seam to fail. Customer service explained that they "definitely stand behind their product" for all of 90 days. Buyers, beware and walk carefully.

I returned two pairs of Crocs that I bought online through their RMS process and was credited for only one pair. I have called the company and spoke to nice, but helpless customer service reps 4 times with no credit being issued. I have left a message for the President today, but have little hope of resolution from him, but will keep calling him until I get a resolution. Unfortunately, by the time I discovered that only one pair had been credited, I was outside the limit to dispute the original charge on my credit card. I am still owed $44 for a pair of shoes that I returned to Crocs.

Very much the same experience as Deborah from OH. Placed an order on line but didn't receive all the items although charged for everything. Tried to call their customer service line but each option only brings you back to this blandly canned phone message which tells you to go to their website (what type of PHONE customer service just tells you to go to your computer??!). Never got through to a person and never got a response to my emails. Will NEVER buy from them again.

On June 29, 2009, I placed an order on Crocs.com for shoes. At that time, my credit card received a "hold" for the amount of the order. Not a problem there. But to this time and date, the shoes have not been shipped. I have emailed customer service multiple times and not received any response whatsoever. I have attempted, multiple times as well, to call their "customer service" number; and each time, I have hung up without resolution after 30 minutes on hold waiting for someone to take the call.

Today, I was able to get through after a half hour on hold. I spoke with "Cathy." I received absolutely no information about my order--nothing about when it would be processed, nothing about when it would be shipped, and nothing about when I would receive it. Nothing. I was asked by her for my email address so she could "remove my multiple emails from Crocs.com's inbox "because me emailing multiple times simply delays them responding"? I refused to give this to her, telling her I still expected a response. Of course, to date, I've not received one. For such a popular company and brand of shoes, their customer service and business practices are absolutely horrible and entirely unacceptable.