Almost one month ago, I ordered a pair of shoes from CopShoes.com as I needed shoes that would not go off in the metal detector as I go through metal detectors at work several times a day and it is a hassle to remove my shoes each time. I ordered online, several days later I receieved the shoes. I opened these box and found that one shoe was in perfect condition but the right shoe had several scratches on the toe and had two scratched off strips of leather on the heal. I was upset and I forwarded the complaint.
I had several back and forth responses during this complaint and they agreed to pay for shipping to exchange these shoes but I had to pay for a $40 printer ribbon in order to have ink to print the UPS label and I had to pay the $7 for the package tape. Although Patricia C. Rice appologized, she refused to really accept fault for the company and even admitted that they sell defective shoes (I still have the e-mail that she sent me on this) and said that they are usually inspected first to avoid this issue. There is nothing on this website that disclaims this and I had no clue that I was buying defective shoes that were not good enough to be in the store.
She refused to mail me the replacement shoes until she received back my pair of shoes even though they had my credit card information on file and could have charged me if I didn't (but why would I want a pair of deffective shoes). She also made a horrible attempt to make me happy by giving me a $10 off coupon off of any purchase of $25 or more. I was insulted with this coupon as I had already spent almost $50 on expenses to return these shoes and I had wasted several hours of time playing a cat and mouse game with this company. I also would never purchase anything from this company again so the coupon is useless to me.
A few days passed and I was able to get the supplies and found a UPS store to ship this package of shoes back to the company. Almost 2 weeks later, I received a package from this company again. I opened the package, happy that I could finally stop taking off my shoes several times a day at work. When I opened the shoe box, I was FURIOUS to find that either they sent me the exact same pair of defective shoes or a pair that had the EXACT same defficiencies. The left shoe was once again fine and the right shoe once again had a badly scratched up toe and had two strips of leather that were missing from the exact same part of the heel.
This company is incompetant and the consumer masses need to know this. Additionally, this company is sending defective products to consumers without the consumer knowledge and I have proof of this. Then this company make it very difficult to return and get replacement shoes just in order to ship the same pair of defective shoes back to the customer. I want this to be as public as possible because companies like this should NOT be in business.
I have spent the money on the shoes, the shipping fees, money on printer ribbon to print of UPS label for return shipment, and money for packaging tape to return shipment. I also have wasted almost one month just to get a pair of shoes and I have already spent at least 6 - 8 hours of my valuable time on something that should have been so simple. I was also deceived during my purchase and want to see sufficient action taken against this company.
