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Jim of Fresno CA (09/12/08)
I think this web site is a waste of time. I see no real prupose of this web site but to spread rumors.
If you are going to help us consumers then do it, don't just post s*** on your web site.
Think about it. You know what I am talking about.
Peter of Warwick NY (08/22/08)
As I used your web site to check on shower doors and specifically Century Shower Doors I first had to read a disclaimer from one manufacturer, Century Shower Door Inc. in California, which clearly states that the complaints listed below are not about them. Then as I proceeded to read and INVESTIGATE I determined that the first 3 complaints after their disclaimer were directly pointed at Century Shower Door Inc. of California and not the other Century Shower Door of NJ. As a company that has a tremendous impact on the well being of businesses you have a Large Duty to correctly and ACCURATELY direct the complaints. You have a duty to determine which company the complaint is directed at and to clearly state that in any complaint you publish. Now that you have received a complaint about your inaccuracies will you correct your mistakes?
Investiagte which Century Shower Door company you are publishing complaints about and state it clearly! Your inaccuracies are unprofessional and damaging.
Businesses that have similar names to other companies with registered complaints, incur damages in lost sales that cannot be measured. It is the publisher's responsibilty to accurately list the offender.
David of Omaha NE (08/18/08)
I live in the Philippines, having been married to a Filipino 15 years. The article against marrying Filipinos is not exactly true. Only 15% of u.s. marriages last in America among Americans. Thats very poor. The article is biased not not exactly true. Americans men must be careful marrying abroad, but if they use common sense and rather than infatuation overlooking the negative signs, they get fantastic wives. In the Philippines thousands of Americans reside with their Filipino wives, securely, more than in America.
It is true that many penpals are not what they claim to be, but nonetheless foriegn brides, are more lasting than american women. the Philippines has literally thousands of Americans and Europeans married to Filipino women doing extremely well as compared to marrying an american woman. Your article is very biased. Men need an article to be more cautious marrying foreign wives, but to say marrying a foreign wife is a mistake is a total misrepresentation. Men must take the time to come over and check out the woman and the family he's marrying into and once a man finds an honest, really Christian wife, he has a wife that no American woman could meet the mans expectations.
You're stereotying foreign women as all being the same and thats simply untrue. There are honest and dishonest people among all nations. In the American community Americans married to foreign brides do very well, except for those women who married for the wrong motives, just like American women do. Your article is misleading. It is true that Americans marry foreigners hastily, but there are better foreign wives than American wives. Especially in the U.S. many women do not marry, but are career orientated or have batched up their own mariages, being divorced, many with children. Marrying a women with chidren ends up a tremendous mistake in America.
Before writing such a powerful article you need to come to Cebu Philippines and walk thru the malls and you'll see thousand of Americans and Europeans married to Filipino wives and they're doing better than their American counterparts who marry American women. Your article is misleading.
Hardy of Corpus Christi TX (08/12/08)
I went to your cite looking for info about companies who monitor your credit and hopefuly keep people for stealing your personal information. I read about the horror stories written by users of freecreditreport.com and behold, who is one of the supporters of your web site? freecreditreport.com!
If you let them use advert space on your cite, then your being paid for that ergo they are supporting you. Please don't tell me you have no control over what Google puts there.
Nothing happened as I will not trust anything you have to say. I already know freecreditreport.com is a total scam, but was shocked to see you allow them to use your advert space.
Roger Baptista of San Diego CA (06/18/08)
you guys are full of shit.
your article on the prius is the most pathetic, lame, poorly researched, based on hearsay, GARBAGE i have ever read. get your facts from real people, not some made up shit!
Thank you for the intelligent and provocative analysis, Mr. Baptista. Your views are always insightful and informative.
Jason of Nunnelly TN (05/11/08)
Your report does not reflect my experience with a 1st generation seven year old Prius. I typically get 50-55mpg (old EPA 52mpg city) and have a best of 72.4mpg that included over 10 miles of 65mph traffic. I have driven this vehicle over eighty thousand miles and have almost never gotten less than 50mpg. Even when loaded with 1200lbs the car still gets 48mpg and doesn't have problems with hills.
Since your company does not reflect reality, there will be lost confidence in your service.
Georgia of Wichita KS (05/02/08)
What irrespnsible reporting! Where is the science? If so many people have bad food from Nutro, why haven't any sent it to a lab for testing? Why don't you? Are you afraid to find out that you are wrong? Now some of these people are feeding homemade food, some even raw. We know how much less regulated human food is and the danger of raw food diets has been forgotten almost as soon as the dogs were buried. Shame on you!
Louise of Dundee NY (03/23/08)
You are supposed to be a consumer advocate site, and you had an advertising link for Nutro pet food, the same company that is poisoning animals all over the country- I don't understand how you're doing that
You legitimize the very company which is causing bereaved pet owners all over the country
Justin of Lebaon IN (03/23/08)
This is in regards to your article -Midwest Storm Victims May be Victimized Again - http://www.consumeraffairs.com/news04/2008/03/storm_chasers.html It talks about storm chasers; however it is not really talking about storm chasers that actually chase storms for scientific, educational, and public safety reasons. This could very easily be misconstrued and make people think that real storm chasers are bad people. Just because Missouri Attorney General Jay Nixon calls these storm repair scam artists storm chasers doesn't mean you shouldn't put a side note in the article saying who real storm chaser are and how these are not the same people as to what the article is talking about.
Daniel of Menominee MI (03/16/08)
Hello: Ok, I enjoy your newsletter, but this is bothering me. Where do you get off calling the AFA, or anyone else a hate group. The have their right to use any legal form at hand to put their point across, as you do. That you could be considered a hate group by the groups and people you attack (mostly with-in your right also). I thought that you were a bunch of adults with at least a small sense of propriety. Please print a retraction.
H. of Vista CA (03/16/08)
You are slandering the family group that boycotted ford by calling them a hate group, I happen to agree with them. You owe them an apology
Marion of Houston TX (02/28/08)
Your article on home sales being at their lowest took only PART of a report from NAR and is not presented accurately. For me, it's a scare tactic. Markets vary from area to area, and more importantly the national figures, if you review them more carefully, do NOT show this stat.
As a real estate broker in Texas this can have severe impact on my buyers and sellers by emphasizing this report's one portion that is NOT the bottom line.
D. of Chicago IL (02/02/08)
What a pile of absolute, complete, idiotic bullshit.
What MAKES an onion an onion is the sulfur compounds. You don't want an onion? Eat a goddamn apple.
The sweets -- Vidalias, and the Texas versions of them, grow in sulfur-poor soil. You can eat them without even sauteeing them, but they're still onions.
Who the hell wants a slice of apple on their fish sandwich?
Why aren't these so-called scientists out working on preventing potato blight or someting?
If cutting up an onion bothers them that much, they can do what Subway workers do, and wear swim goggles. Sheesh.
Neal of Stevensville MD (12/06/07)
I find it interesting that you have a forum to complain about the supposed wrong doing of Vehicle Service contract companies. I have been connected with the industry for over thirty years and the reality is this:
The consumer seldom reads the terms and conditions of the product and generally assumes and wants to believe it is a cure-all. The reality is that ALL Service contracts are considered insurance and regulated by the State Insurance Commissions. The policy and the company must comply with the filings they provide the state. I would bet these same people have credit cards that the rates continue to increase as well since they don't seem to read the fine print. It is not that I am not sympathetic because in any business there are good and bad products and re-sellers. It is up to the purchaser to protect themselves when making any purchase.
My last point. Most Service contract companies have a third party administrator which receive no compensation unless they process a claim. The independent inspectors are just that. They have no financial interest in the process and only report their findings. These people are generally required to be ASE certified techs and DO NOT determine whether the claim is paid or not. So in closing, do not blame the Service contract companies, read the policy and understand what is and is not covered.
Ron H of Tucson AZ (11/16/07)
I really have to wonder about your website (http://www.consumeraffairs.com). I go to the site to read the complaints about Comcast and what do I find on your OWN webpage - lots of advertising for Comcast ! ! ! Unbelievable...
Janet of Fairhope AL (10/04/07)
I find your review of Nutrisystem to be extremely biased, one-sided and unfair. Not once did you talk to or acknowledge that there are hundreds/thousands of happy, satisfied customers.
If you are going to report on things, at least follow the plan correctly, interview people from both sides of the coin and try to be at least objective when you start the plan.
This guy you have reporting on Nutrisystem is a moron to say the least. He sounds more like an ambulance chaser than an investigator.
Konrad of Brewster MA (10/02/07)
I am sending you this complaint about a story i read on consumeraffairs.com that i think is grossly innaccurate - about laser surgery for eye floaters. I recently (July 2007) had this surgery and it has provided dramatic vision improvement in my left eye - which was previously quite obscured by a large suspended floater. I was referred by my local opthamologist in Hyannis, MA. I would appreciate the opportuntity to speak with your editor-in-chief, Mr. Hood about my experience in hopes of correcting the many misperceptions about this type of laser surgery that have been created by this story. Please understand, I am doing this on my own. I have not contacted dr. karickhoff about the story and do not know if he's even seen it. I'm not writing you to be his advocate. I feel strongly that patients, who may be good candidates for this procedure, could be wrongly swayed so as to not have the procedure, after reading your story. Thank you.
Christopher of Stamford CT (09/24/07)
Their email, acknowledging my complaint about another company, was misconfigured and, when I tried to read it, it killed the email function on my cell phone!
Damage? Not sure yet. Depends on whether my phone's email function can be fixed. I guess, in the meantime, it would be significant annoyance, stress, and inconvenience. Since I tend to get frightening chest pains when stressed, perhaps more serious liability as well on consumeraffairs.com's part. Have to see what happens..
H. J. of Wyoming MI (09/24/07)
In its recent enewsletter, Consumer News & Alerts, Sept. 24, 2007, consumeraffairs.com perpetrated deliberate political propaganda by presenting its version of an article concerning an Oxycontin suit settlement. The so called consumeraffairs.com editors demonstrated their personal politics over unbiased journalistic reprtage. The faux-article maligned a famous radio personality when it raised a long ago presecription drug abuse charge that was never proven. The use of text ...Purdue Pharma, makers of Rush Limbaugh's favorite painkiller cocktail OxyContin,... completely diminishes if not thoroughly degrades the reportage and its editors. This editorialized personal politics masked as journalism disgraces the authors, insults its subscribers and discredits the entire consumeraffairs.com and its parent company.
I herewith unsubscribe from your no longer trusted publication. Your parent company will hear from me too.
Can no longer trust consumeraffairs.com to report in an honest and unbiased manner.
Ken of Concord CA (09/14/07)
I find it incredibly stupid that you publish an article re the FTC cracking down on deceptive mortgage ads while you have not one, but TWO such ads on the same page. You pretend to be advocates of consumer protection while in fact you are perpetrators of mortgage advertising deception.
Mark of Emanuel MI (09/02/07)
There seems to be an appearance that mpg-caps are not effective.I saw a report on mpg-caps with a dead link not aaa. Mileage depends on many factors, age of car ,tire pressure, condition and maintainance of car, type of driving city, highway, travelling speeds, type of weather and temperature.
I run my business as a G-d fearing moral person making a living for my wife and 8 children. I have just started 9 months ago www.shelachem.myffi.biz is damaged by gossip on your site. I saw a report on mpg-caps
with a dead link not aaa. It is only fair to have posted raw data by reliable sources with scientific testing. Rumors do damage to everyone including businessmen existing and potential customers and in my case preservation of the environment for all of us. Please remove your outdated, inaccurated report from the internet and replace it with updated, accurate,scientific, objective testing data from actual users or independent impartial research institutes. I also want to serve my customers and benefit them which is exactly why I am in this business.
Thank you in advance for your concern for the betterment of mankind. I wish for you all in the coming New Year success in good deeds and kindness to bring in a New Era for mankind.
a google search on mpg-caps will find you much material.
Emily of Green Bay WI (08/20/07)
If this site is not a one-sided quasi-reporting agency (owned in whole or in part by Oreck), then explain this to me...
...WHY IS THE SITE FULL OF ORECK ADS???
--->> I have ..taken the Oreck challenge..., and I can say that Oreck purifiers simply do not measure up. We have a friend who still owns two of them, and he says the same!!
Our Oreck Tower had two factory bugs, one of which was fixed, and the other could not be.
Engineers at the Oreck factory were aware of the second bug AS A UNIVERSAL PROBLEM WITH THE Oreck Tower, BUT HAD NOT RELEASED A FIX FOR IT for the whole 2 months I owned the product.
I have had 5 different air purification machines in my home.
The top-of-the-line Sharper Image purifier (Germicidal GP) is better than Oreck... BUT THE BEST IS THE ECOQUEST FRESH-AIR.
I would rise to the defence of this product anytime. It makes such a difference compared to the others, it's incomparable. It takes the cleansing agents TO the germs (which is ACTIVE technology)... other passive systems (virtually every other air purifier) rely on their piddly fans to move ALL the air through the room to CAPTURE germs... which is an impossibility.
By now, you should know of the University of Kansas & University of Cincinnati studies, which prove Ecoquest's FreshAir unit kill 95% of bacteria in 2 hours, and 99.9999% IN 10 HOURS.
*** W-H-Y D-O-N-T YOU PUBLISH THESE STATISTICS?? ***
WAIT... I KNOW THE ANSWER... BECAUSE YOU ARE FUNDED BY ORECK, --AND-- BECAUSE YOU ARE ONE-SIDED!!!
Anyone with brains can figure that out.
--->>> I dare you to put my comments, in entirety, on your www.consumer affairs.com website... I DARE YOU.
Dougie of Libertyville NH (08/13/07)
Yet another self-serving, baseless muckraking article trying to create problems with the Prius that do not exist. Slander is illegal, don't forget.
J Henshall of Portland OR (08/03/07)
Are you kidding me? On your Home Consumer News Page you have Applied Card Bank advertising their services. If you really were going after these sob's then should you be taking their advertising money. Give me a break you are as bad as they are.
Michael of Olympia WA (07/24/07)
Your headline states - Easy-Bake Ovens Recalled after Finger Amputations The text of the article described one partial finger amputation. Your headline blares Amputations (plural). The article enumerates one (partial) amputation. Slow news day?
Chad of Covington LA (06/25/07)
What a joke your website is, I read through and see consumers that are not educated on products or how they should be cared for, yet you post this information for viewers all over to think it is real. Though some of it may be fact, you have only one side of most stories. Get a real job, or go fix some problems that exist.
Larry Singleton of Phoenix AZ (06/15/07)
You guys are ALWAYS posting ANTI-HYBRID car articles and it makes me SO MAD. Find a time when you posted ONE SINGLE PRO-HYBRID articles. EVERY SINGLE HYBRID ARTICLE I HAVE EVER READ ON THIS SITE IS ANTI_HYBRID. It's awful and it's disrepectful to the hundreds of thousands of hybrid vehicles owners in the USA. You should really question your motives and see that you are doing a disservice to the consumers you are SUPPOSEDLY trying to protect.
J. Mclaughlin of Arlington Heights IL (02/13/07)
My complaint concerns your site. Your response to the question Who are you? is inadequate. It violates all principles associated with the consumers right to know who they are dealing with. Are you a person, a company, etc.? Do you have a board of directors? Should you be considered an authority? This information should be available as an easy to use option. I cannot use your site (except as a suspect site) in my university teaching until you follow rules of good practice in website design.
Ernest of Atlanta GA (02/08/07)
I would just like to say, that I am SOOO happy that I came across this website. I have been feverishly searching the internet for a good deal on a 48in Viking range. I see after reading customer complaints that the only good deal that I would have likely found is a good deal of problems and customer service neglect. I thank you all for taking the time out to warn potential future uncooked and uneaten food.
Jeff of Acworth GA (01/26/07)
In an several articles on consumeraffairs.com the writer referred to the American Family Association and 19 other such groups as hate groups, or anti-gay religionists for boycotting Ford over their advocacy of the homosexual agenda. As a customer of Ford do we not have the right to disagree with them based on religious values and not do business with them. Why would your writer approach this cultural issue from such a biased point of view and used such infalamatory labels. I will never use your website and tell others of your bias.
Jack of San Diego CA (12/20/06)
Your website is filled with misinformation and outright lies. All you scumsucking lawyers should be rounded up and shoved over a high cliff, you goddamn bloodsuckers.
[Editor's note: We're not lawyers. The rest we can't disprove.]
John of Schaumburg IL (11/22/06)
The Internet allows people to set up websites to create the illusion that they are part of a real organization.
In other words, somebody can set up a couple of phone lines, put together a nice looking site, and provide for some interaction. Then the objective is to get as many hits as possible in order to sell advertising, or obtain donations and grants.
Creating a site to sell advertising is not improper, but sites such as ConsumerAffairs.Com
11400 West Olympic Boulevard, Suite 200
Los Angeles, CA 90064
ought to fully disclose its true nature.
For example, the phone number on the website leads to a company that is paid to direct people to the website. That is absurd enough, but the true means of real live contact with anybody at the so called ConsumerAffairs.com is not disclosed.
Site is quoting representatives of other questionable sites, and contributing, perpetuating fraud.
Bob of Phoenix AZ (10/13/06)
I have been reading articles published on this website and have discovered misleading and deceptive information concerning various products. For example: a complaint about a particular manufacturer's car was cited as a problem with the car ('rotten egg' smell, poor starts). This is usually caused by poor quality, high sulfur fuel. Also, you should be aware by now that the fuel economy numbers generated by the federal test that make assumptions about how people drive. 'Detriot foot' afflicts most US drivers and is the source of bad fuel economy. It would be refreshing to read an article on your site where you told the Whole Story, not just what someone who dosen't wnat to take responsibility for thier own actions wants to hear.
Fred of San Diego CA (08/10/06)
You guys should be shot for puttting this webiste up and lying to people. You are a bunch of lawyers that try to pick up new business through lies. You guys suck! and I hope you have problems with dealers. You guys are a poor excuse for human beings. When you look in the mirror know that you are a liar.
Adam of Santa Monica CA (08/08/06)
How can you take advantage of people by saying you're not affiliated ... Knowledge is power! ConsumerAffairs.Com is a non-partisan, independent information provider. We are supported entirely by advertising and are not affiliated with any other consumer organization, government agency or corporation. You are letting these corporations advertise on your site so therefore you are sleeping with the enemy by taking their money and searching out for class action lawsuits which what percentage is your take? Do you get a fee for referrals? Look at the complaints about Carnival cruise lines. Why do you let advertising go on that promote these Carnival cruises after the many complaints from comsumers on your site that they are horrible. A true consumer site wouldn't be such a hypercrite.
Rick of Clinton CT (07/26/06)
your articles look interesting but the salmon ads cover the text
Paul of Amherst MA (06/22/06)
I looked at two topics on ConsumerAffairs.com on June 22, 2006 and in both cases I noticed a complete conflict of interest. The first was a dire warning on the use of Advair asthma inhaler arguing for the removal of such inhalers from the market immediately. At the top of the screen was an ad for the product. The second article was the horror stories regarding trying to terminate AOL service. At the left of that screen was an ad for AOL. In other words, we have the image of a business drawing people into this site thinking that this is a consumer protection organization but in fact, it is just another Internet business making it's money by advertising the very things it is reporting as problems for consumers. That's why Consumers Union takes no ads. Although it appears to be rather cute that you get the very companies you are reporting on to pay for the page that questions the dealings of those companies, it still leaves a very bad taste in one's mouth.
Marylee of Oracle AZ (05/18/06)
Yours is the only site I have where a POP uP adverisement comes up. I don't like that. Not even a pop up from American Express offfering me another credit card like you have on.
Mark of Carlsbad CA (02/18/06)
Visited site to find about H&R Block and the lawsuit against them by the State of CA. Was shocked, horrified, and disgusted to see ads for H&R Block on the site. Spare me the it's Google and we have no control over what they send us. Would you allow Block to say that? Hell no. Very hypocritical.
Completely lost confidence in site. This was reinforced by the lack of balance in reporting issues, or the absolutely lucidrous suggestions made (such as in the Dell article). Even more disturbing was the complete lack of contact info. Hmm? I wonder is you would let Dell or Block get away with that? No, of course not. This of course sent me into deep depression. I am joking of course. I understand you are wannabe crusaders who are merely hypocrites that want to get paid to feel good. I wonder if you will modify your behavior, or will you just do exactly what you claim others do; ignore their clientele? Not so nice to have to live under the rules you make for everyone else, is it?
Thomas of MI (01/11/06)
I'm calling you out on the carpet. You say you are not anti hybrid but lets look at the current list of artciles on hybrids: A Wild Ride in a Prius • First Chinese Prius Ready to Go • Prius Supplies Will Remain Tight Through 2006 • Prius Runs Amok After Stalling, Hits Tow Truck • Toyota Boosts Prius Price, Cancels Fleet Sales • Toyota Continues to Sell Faulty Prius Hybrids • Greens Call Toyota a Wolf in Sheep's Clothing • Toyota Warns Prius Owners of Stalling • GM Sells Subaru Stake to Toyota, Which Increases Stake in Hybrid Battery Supplier • Prius Profiteering as Salesmen Squeeze Consumers • Prius Turns Profits in Used-Car Market • Feds Open Probe into Prius Stalling • Prius Problems Traced to Software Glitch • Toyota Probes Prius Stalling Problem You state that the extra cost of a hybrid is not recouped in gas savings.
If I am going to buy a $25,000 car, be it a buick or a hybrid, the amount of gas I save by not purchasing the buick is 60%. What is your foundation for your claim? You claim of sales tactics and over priced priuses. Hey, this is a free market, folks dont have to buy it! And exaggerated claims of milage: here is where i get you good: You know very well that milages for every model is done in a laboratory under ideal condtions, using a standardized method used on all models. NO MODEL gets the milage stated on its sticker. NONE. That is because in real world driving, we aren't driving under ideal laboratory condtions.
Hybrid drivers must change thier driving habits, from a GM bigger is better mentality to a drive with conservation mentality. Fair disclosure, I own a 2003 Toyota Prius. I average 52.0 MPH in the summer, and I am averaging 45.0 MPH in the winter BECAUSE I CHANGED MY HABITS. So by saying you aren't biased against hybrids is clearly false. I'd love a response.
Douglas of Hanover NH (01/10/06)
Wrote a load of tripe article A Wild Ride In A Prius. Attributed the problem to software with no evidence. Could just have been a stuck accelerator just like any other car, right? Just sensationalist garbage. I've seen more accurate reporting in the checkout line at the grocery store.
Larry of Albucrackie NM (12/16/05)
Your website has plenty of articles which are CRITICAL of Hybrid Cars, but none which are POSITIVE. What about the THOUSANDS of hybrid owners who are completed pleased with their hybrid cars, as I am? Do we have a voice on your site? Why does your site appear on the surface to be Anti-Hybrid?
you might encourage fewer people to drive hybrid cars, which is bad for all of us. The more hybrids on the road, the more dirty cars and SUVs which are removed from the road.
Elaine of Largo FL (12/15/05)
While trying to read an article a pop up for me to take a survey blocked the article I was trying to read. This is un acceptable. Last time I go to this website.
Michael of Norristown PA (12/07/05)
This was my first visit to consumeraffairs.com. I found it to be remarkably ignorant with its one-sided version of complaints. I think you should do a better job of presenting an unbiased version instead of of course we all know the big companies are out to screw us mentality. I wonder where this complaint will be posted? Thanks.
I now rank this website with the likes of: A current affair & Jerry Springer
Mil of Palo Alto CA (11/25/05)
As the Chair of the Consumer Affairs Committee of the Retired Public Employees Association of California, I read your email daily and frequently quote from it in the RPEA Newsletter (circulation 37,000). You do an excellent job of publishing consumer news that people need to know. However, your printer-friendly format is an example of the worst treatment consumers could possibly get. When the consumer/reader hits print he gets a version that is too wide to print the entire line, and your format will not permit the end of one line to go to the next line for printing. If one does this then he has to spend a considerable amount of time (depending on the length of the article) writing in (using pen or pencil) the missed words at the end of the line. YOUR WEB PAGE IS THE ONLY ONE I HAVE EXPERIENCED WITH THIS PROBLEM.
However, I have talked to some friends who are more knowledgeable and they tell me that occasionally one does run up against some outfit who is this discourteous to its readers. They tell me the only way to handle it is to send it to a file and then print it from the file. If one decides to print the consumeraffairs.com article without using the printer-friendly method, what he gets is what should be a single-paged article in four pages, including (as just happened) Google ads, ads in the margin (using color ink), and an ad for WALMART in clor that took up a whole page. Not very printer-friendly -- or friendly at all -- for a consumer organization.
I get at least 40 emails a day, mostly on consumer and other news that our RPEA constituency might or should be interested in. Consumeraffairs.com is the only one so anti-consumer designed for printing. What a relief it would be to be able to print a single-page article in a single-page without all these WalMart ads and using four pages of paper and color ink. The fact I go through this every day is a testament to the high quality of your product.
Michael of Bridgeport WV (11/21/05)
I have read many of your reviews and all of them are negitive. What tv to buy? none. Where to buy it? nowhere. Something that I thought should definitely be brought to your attention was my experience with service contracts. I purchased my television ( A 50 Sony LCD rear projection) at my local Circuit City and was absolutely thrilled with the TV. Against what I thought was my better judgment I purchaced a 4 year City Advantage plan and have been thrilled in the extreme with it. My TV was dammaged by a power surge some months back and the company had a repair tech in my home the next day.
The gentleman spent nearly two hours in my tv before finally coming out and informed me that the television was in not so many words shot. Circuit City replaced my television for free due to the inability to repair it. I was so thrilled that I went ahead and extended the service contract on my new TV as well. On this television they have been to my home twice to repair an issue and just this last week they were out to replace the bulb in it. I have gotten more than my money's worth and there are millions of people every year who have the same experience. Please, falsly skewing the puplic's oppinion against a service that could and very well will benifit them is bad form.
James of Arlington TN (11/17/05)
Your website is just a cry baby outfit that does nothing but allow a one sided b___h session. Try getting both sides of the stories you hacks!
I wasted minutes of my life viewing your website.
Brandon of Visalia CA (10/06/05)
I wish that for once you people would publish the positive stories about extended warranties.. all I ever read is that circuit city did this or best buy did that, however what you fail to realize is that those two companies rely on another company to do their repair work. Why do you not attack the actual repair company or educate to your consumers that it is not Circuit Cit or Best Buy that is in the wrong, they just sell the service they do not actually perform the service. I have had nothng but positive results in all my extended warranties, why because i read the comprehensive booklet (which is required by CA law to be passed out, I do not know what the law states in other cities like Virginia or the District of Columbia but they may be the same) within the alloted time for the extended warranty to be returned so if I do not agree i can return it and get my full refund which is always something that can be done within the alloted time frame, even if the employee of that company reassured me that everything was covered which what I think that everybody chooses to hear.
It is only common sense that the salesperson does not know what goes on after he or she sells the extended service, because he or she is only responsible for selling the service not performing it. So why do you not ever publish the successful stories, if you are so concerned about the affairs of the consumer you will at least take both sides of the fence rather than all of the negative. The point is if you are concerned about the affairs of the consumer rather than suing the middleman and making money for yourself then you will at least let a consumer like me know the ins and outs of waranties.
the result is that you are out to make money off a consumers stupidity, because they did not read the fine print. Why dont you educate the consumer first, rather than pick on the company that is actually trying to help the consumer. I dont know how many times I have purchased a Sony VCR and had to replace it within a year, by paying the full price which is 80.00 US when I could of paid 100.00 for the VCR and the Extended Warranty and just sent in the defective VCR recieved a gift card. Which is the normal practice now days for VCRS.
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