Complain about a product or service

Consumer Reports

Katherine of Glen Ellyn IL (09/01/08)
I believed CONSUMER REPORTS - reports. Five years ago I believed Consumer Reports when I bought my refrigerator - it was one that was over a $1,000 and all it has is problems. Then a lawn mower (another $400) and the last was the LG TROMM Washer & Dryer ($2400) that is garbage. I TRUSTED CONSUMER REPORTS.

Almost $4,000 and all the time from trying to get service - - to the aggravation of service people saying that a dryer doesn't (AND ISN'T) suppose to dry clothing all the way) WHAT!!!!. And it is okay that the washer leaks and that it ruins clothing. And it is okay for water to drip from the water dispenser on the refrigerator and after 3 1/2 years wheels fall off lawn mowers.

Ted of Pennsauken NJ (09/01/08)
I subscribed to Consumer Reports on Health more than 5 months ago. (I have 5 monthly copies in a folder). I was promised a free copy of The Best of Health with the paid subscription, and I am STILL WAITING for that.

Russ of Syracuse NY (07/21/08)
Rec'd. an e-mail from Consumer Reports ...Claim your free issue now of Shop Smart...Your first issue of Shop Smart is on us ...but I have to get six more issues for $18... Doesn't sound free to me. CR is always making fun of other cos. that bait and switch or over-promise and here they are over-promising and requiring me tyo read the fine print to see the scam!

They have damaged their credibility in my eyes.

Richard of Keaau HI (06/09/08)
Consumer Reports Magazine's website has billed me MONTHLY for what I was led to believe was a single-month's access subsciption! And they claim to be protecting us from fraud? This is the oldest scam on the internet. Consumer Reports has NO contact us or email button on their website, because they don't want to be contacted. There is no mailing address on Consumer Reports website or under any internet search. Obviously they don't want to be found. How ironic. I would demand a refund if there was some way to contact them.

They stole my money.

Willis of Beaumont CA (05/07/08)
I changed email addresses, but there's no way to make the change with Consumer Reports because they keep sending data to the old email address, which no longer exists. And there is no other method of contacting C.R. This is truely a bad system, and C.R. flunks the test.

I now have a subscription that I cannot use, and no way to remedy the situation.

Elizabeth of Reno NV (11/05/07)
On 5/9/07 I had $26.00 withdrawn from my checking account (electronic check) to pay for 1 yr. membership for consumerreports.org I am unable to access my account to date, as my login name & password is now responding as invalid. There is no other form available to request help other than consumerreports.org. HELP!

NOT ABLE TO SECURE CONSUMER INFORMATION ON TESTING PRIOR TO PURCHASING MAJOR APPLIANCES.

Charles of Southaven MS (04/21/07)
Duplicate billing Same username same credit card

I spent last two hours @ consumer reports online to try to find contact info. to request refund without canceling both orders since they both use same user id according to emails recveived. I feel, if I could contact them they would correct it. I just can't find info tocontact them and I am sleepy.

Jeb of Indian Hills CO (06/23/06)
C.R. prompted me to get a years subscription to C.R. online for $19.95 a year, which I did, but they are still billing me $4.95 a month?

12 X $4.95 = $59.40 - $19.95=$39.45 C.R. is ripping me off for $39.45 a year!

Ann of Winchester MA (02/02/06)
For the last two months I have received two copies of Consumer Reports--one subscription expires Dec 06, the other expires Feb 07. I would appreciate your sending me one copy a month and add the 07 subscription to the end of the 06. Also, why don't you have an email address in your publication

John of The Villages FL (10/11/05)
I signed up for your reports on the promise of getting The Best of Health free. I have not received it. I was told to get onto consumer report.org/crh for your e-mail. It is not there (or is it hidden?)

Cian of Sunnyvale CA (03/16/05)
I requested that they do not automatically renew my annual subscription that I recently purchased, as I may not see the reminder email(only) and they could charge me in the distant future without me knowing it was coming and cause a NSF. They REFUSED to remove the automatic billing.

Kasey of Las Vegas NV (02/15/05)
I forgot my password to consumer reports.com and had changed my e-mail so I couldn't get it sent to me. I discovered there was no way to contact consumer reports.com, no Email, customer support or phone numbers were available on the website.

I came across your website and saw that others had had similar problems, then I managed to find a contact number by trying to start a new account and putting in fictitious information. I got a pop up window that provided me with a customer service number and would like to share it with you so perhaps you can help others who have had similar problems. it is 1-800-284-5815. I would like to say that the customer service (once you have the number) was prompt and pleasant and they solved my problem within 5 miniutes of my call.

P of Cliffside Park NJ (02/25/04)
I checked out your most recent article on ranges (electric) and was unable to agree with anything that you wrote. Ovens in most ordinary ranges are pieces of junk that are inadequately insulated, have a minimum setting of 170 degrees,which is frequently useless, and are electrically starved because only one element heats at a time.

In my GE oven, which they claim to be functioning adequately, I have to bake oven fries at 500 degrees, cannot bake bread, cake or cookies or roast meat because the oven is electrically starved. None of these deficencies were even mentioned nor did you list the standards by which they were judged. I have asked GE to take it back but so far they have refused.

To me an unuseable oven, which is very typical of all ovens that they allegedly make with the aid of a brainless advisory team which allegedly approve of their improved products is something that you should have highlighted in your article and spared numerous potential customers from getting an oven from hell. v Shame on you!

When oven is on, top is excessively hot and can lead to burning of skin.

Sue of Fort Worth TX (05/18/03)
When I try to cancel my subscription, I am told (by the website) that I am not an active subscriber, yet I am still billed $3.95 per month. This has been going on for at least 6 months.

$3.95 per month for 6 months is $23.70

Robert of New Rocheclle NY (05/15/03)
I singed up for consumer reports for 1 year. Then I canceld my account successfully. No Probelm Financialy. But I wanted to say that there service Is CRAP! and everything I was interested in buying there info Was way out of date and all the top reviewd items where un available and not manufacturerd anymore. Then I thougt I should rite them a letter to complain. but there is no such email to write to consumer reports. It seams that to many people wish to contact consumer reports and they don't wish to be constacted. Interesting don't you think.

Then the moste anoying part is that when I signied up for my account I was a put on there monthly email mailing list. There is no way to unsubscribe from this mailing list as there is no way to conact them to tell them to stop sending it. There is no information about how to unsubscribe from there emailings, exept for if I had a valid Id to login to there site. But I am no longer a consumer reports memeber. Verrry agravating..!!!!! I have blocked there email address. Hay isn't that spam!!!

James of Clovis CA (10/10/01)
We subscribed to your online service back in January or February of this year in order to do research on refrigerators and dishwashers. We signed up for the one-month subscription only.

You continued to charge our credit card every month through the present for $3.95 per month. Several months ago I contacted you and asked you to cease and desist. I received no reply and you continue to charge my card.

I have contacted my credit card company in an effort to get this charge stopped but they say I need a cancellation number from you and since you won't contact me, I will be forced to continue to be extorted until I turn this over to the state's attorney general.

I plan to go on to e-complaints and epinions and advise the Americans that read those pages not to trust that Consumer Reports or Consumer Union is on their side. I will advise of this fraud and how callously you have dealt with us. Maybe you will just continue to charge us until legal action occurs but it might save other poor dupes from your dishonesty.

Lack of faith in the system. I have always looked to Consumer Reports for fair reporting, upfront information, and honest dealings. I had no idea my faith was so carelessly placed.

Laura of No. Arlington NJ (06/03/01)
I paid for a subscription to Consumer Reports Online and used it successfully a few times. When I tried to logon today to report a change of email address, the system wouldn't accept my ID and password. I have my passwords and IDs written in a book(since it's hard to remember them all), so I'm sure I'm using the correct one. I remember that their ID's and passwords are case sensitive - I tried every conceivable combination, but couldn't gain access.

Consumer Reports does not give you any way to contact them if you have a problem such as this. You can't use their Customer Service section until you've signed on. You can't use their Help section until you've signed on. You can't use their forget your password? option if you've had a change of email address because they email the information to the address you used when you first registered.

At one point, I was going to subscribe and pay again, thinking that I would at least gain access to the system, get to their Customer Service and ask for a refund. If you click on Subscribe, it brings you back to Logon screen. When you click the link for new subscribers, it brings you to a blank screen! There's not a single link, name, phone number or email address anywhere for technical support.

I paid for a year's worth of service and have no idea how many months I have left. Perhaps my subsciption was cancelled or has lapsed. I'll never know. Consumer Reports ought to rate themselves a big, fat zero!

Maria of Los Angeles CA (03/04/00)
I am very confused. I signed up for a monthly subscription for consumer reports online on February 24th. On March 3rd, I went to go use the service, and I was let to car club, and the name and password that I had previously given no longer worked. I need an explanation as to what consumer reports automotive service is (that I am paying for), and if it is the same as car club. I feel that it is not at all clear.

only frustration. Please e-mail me with an explanation of consumer reports automotive reports vs. car club, and what are the benefits of either. Now it seems that I can get the information that I want with car club without consumer reports or a password, but then what am I paying for? I only want information on different types of used cars as I am in the market for one.

James of Clovis CA writes (10/10/01):
We subscribed to your online service back in January or February of this year in order to do research on refrigerators and dishwashers. We signed up for the one-month subscription only. You continued to charge our credit card every month through the present for $3.95 per month.

Several months ago I contacted you and asked you to cease and desist. I received no reply and you continue to charge my card. I have contacted my credit card company in an effort to get this charge stopped but they say I need a cancellation number from you and since you won't contact me, I will be forced to continue to be extorted until I turn this over to the state's attorney general.

I plan to go on to e-complaints and epinions and advise the Americans that read those pages not to trust that Consumer Reports or Consumer Union is on their side. I will advise of this fraud and how callously you have dealt with us. Maybe you will just continue to charge us until legal action occurs but it might save other poor dupes.

I have always looked to Consumer Reports for fair reporting, upfront information, and honest dealings. I had no idea my faith was so carelessly placed.

Laura of N. Arlington NJ (6/3/01):
I paid for a subscription to Consumer Reports Online and used it successfully a few times. When I tried to logon today to report a change of email address, the system wouldn't accept my ID and password.

I have my passwords and IDs written in a book (since it's hard to remember them all), so I'm sure I'm using the correct one. I remember that their ID's and passwords are case sensitive - I tried every conceivable combination, but couldn't gain access. Consumer Reports does not give you any way to contact them if you have a problem such as this. You can't use their Customer Service section until you've signed on. You can't use their Help section until you've signed on. You can't use their "forget your password?" option if you've had a change of email address because they email the information to the address you used when you first registered.

At one point, I was going to subscribe and pay again, thinking that I would at least gain access to the system, get to their Customer Service and ask for a refund. If you click on "Subscribe", it brings you back to Logon screen. When you click the link for new subscribers, it brings you to a blank screen! There's not a single link, name, phone number or email address anywhere for technical support. I paid for a year's worth of service and have no idea how many months I have left. Perhaps my subsciption was cancelled or has lapsed. I'll never know. Consumer Reports ought to rate themselves a big, fat zero!

Maria of Los Angeles (3/10/00):
I am very confused. I signed up for a monthly subscription for consumer reports online on February 24th. On March 3rd, I went to go use the service, and I was let to car club, and the name and password that I had previously given no longer worked. I need an explanation as to what consumer reports automotive service is (that I am paying for), and if it is the same as car club. I feel that it is not at all clear.

Back to the top | Online Sales