Consumer Reports

I have tried since early March to get a copy of both the March and April issue that has never been sent to me. I did not keep a record of the people I spoke to prior to 03/27/2012 because I truly thought that Consumer Reports would have some honesty and integrity. Unfortunately, I have found that the personnel I have been able to reach have lied continually and do not honor their promises at all. On March 27, 2012 at exactly 18:44 PST, I spoke to a Shawn. He stated that the two copies would be mailed to me not later than 2 weeks from the date of my request. That has proven to be a lie.

On 04/18/2012 at 12:30 PM PST, I spoke to a Rachel and explained the problem that I was still looking for the two issues, the one for March 2012 and the one for April 2012. She stated that I should receive these back issues that had never been sent to me by 3 weeks from the date of this call. Although I had started calling and complaining in early March, this made no difference to this person and of course, here it is May 3, 2012 and again I have been lied to and basically since I had and have paid in advance for the issues, I am being stolen from by Consumer Union dba Consumer Reports.

Then on 04/23/2012 at 14:51 PST, I spoke to a Mindy and she said I would receive the copies I have continually complained about not getting since early March, and that I would receive these two issues, March 2012 and April 2012 within two weeks. Again, nothing but unmitigated lies by this thieving company. Here it is May 3, 2012 and beginning at 11:02 AM, I first spoke to this Rachel (again) and asked to be transferred since her word was no good since I had previously spoken to her on April 18, 2012 and her word was worthless. She eventually transferred me to a supervisor named Joan. This person refused to give any further ID information for "security reasons". Understandable since this company is nothing but liars and thieves.

This Joan would do nothing to rectify the problem. I then called ** and got a Shawn, he would not allow me to be transferred to speak to anyone in the Executive Department and although I specifically asked to be able to speak to Mr. James Guest, CEO, this Shawn refused to allow me to speak to anyone but him and he then hung up on me. I then tried to reach Consumer Union by email and find this is impossible, that there are no email addresses listed and that it is not possible to get this complaint resolved. I have tried since early March of 2012 to get the issues of March and April of 2012 sent to me. However, it appears that Consumer Reports and Consumer Union et al have stolen my money and refuse to honor the subscription that I paid for in advance. This company is a very dishonest, thieving group of liars.

Why and how you are able to remain in business with this lying and stealing is beyond comprehension. I have yet to receive the issues of March and April and it appears this organization will not send what has been paid for and has been complained about in excess of at least 7 times to 7 different persons before I began to record these attempts to get the issues owed to me. Again, before beginning to document these attempts to get these back issues never sent to me, I contacted several, I repeat, several personnel of this Consumer Reports/Consumer Union. When is Consumer Union dba Consumer Reports going to honor this contract that has been paid for in advance? When am I going to receive the issues never sent to me? Why won't this organization stop lying and send these issues that have been complained about since early March?

I signed up for a trial issue of Consumer Reports after receiving a request from your headquarters. At the time, I was told I could cancel and receive no billings or more issues if I wrote "Cancel" on the invoice. I complied with this request but have since received more issues and more requests for payment. I do not want anymore issues or requests for payment. Please cancel as I previously requested.

I received my April edition of Consumer Reports on health and the entire right side is cut off and we are unable to read it! I would appreciate a corrected edition. Thanks.

Never subscribed, received two or three copies previously, thinking nothing of it, thought they were some kind of publicity, received bill today. Balance due: $20.00. Will not pay, and will never subscribe to Consumer Reports because of this! If persistent, I want to see a signed contract!

What the hell are you people doing? I'm a part time waitress at a little breakfast joint, and my significant other is in construction! Why would we subscribe to Consumer Reports? I hope I see no more statements in the mail on this subject. Please stop sending your magazines to my address! Send me a signed contract, and we'll take it from there! You just lost any possibility of me ever subscribing to Consumer Reports, and I am passing along! Shame on you people!

I accidentally sent two checks responding to two bills sent to me. I am now receiving two magazines. It would have saved me a great deal of time if Consumer Reports had a telephone number so I could contact you without having to go through all this typing, et cetera.

I do not want Health mag. You said try it free and now you send me a bill. The first bill, I wrote across it "cancel." I will not pay.

I received mail stating that I could receive a copy of onHealth on a trial basis to see if the magazine was of interest to me. If so, I could keep the copy at no cost and no further copies would be sent to me. I wrote and returned to you a "Payment due" notice, on which I had written that I did not want the magazine. The only "consequences" are your "threatening" letters (pay up or else).

My sign in is ** and the password is **. I tried to log in for a temporary sign-in and a temporary password several times but still can't get in. I have my password on a page so the passwords are correct. Since you can't see a password, I even typed it on the sign-in line so I knew it was typed correctly and then did a paste and copy to the password line. The problem has to be in your server. What now?

I just purchased a home and was looking for information on appliances so we decided to try consumer reports for one month as that was all we would need. The price was $5.95 for one month which was acceptable, so we joined. Now, I had just received an email that I could get a better price if we joined by the year instead of monthly. That's when we realized that consumer reports did not just charge us for one month as we requested/joined for. Consumer reports was charging my credit card every month since October. I called and explained that we only wanted one month, which is why we only signed up for one month instead of a full year.

The person that spoke to, although very friendly would not refund my money. We only used it for 30 days (if that) and I was continually being charged on my credit card. I feel that we were cheated. Again, just another example of how once a company gets your information they use that as an excuse to charge for much more than what was expected. I feel this is as terrible as times are extremely difficult enough without being charged for much more than one signs up for. I can honestly say that at this point, I could never recommend consumer reports, as I feel that we were scammed yet again

You keep sending me bills for your health magazine which I did not order! Now, you are sending me a collection notice to pay. I will not be a victim of you trying to shove something down my throat, I don't want! Remove me from all your mailing lists.

I was billed for unwanted item on Health. Please cancel.

Because Consumer Reports had offered some free issues of On Health and I didn't remember if I had received all the free ones offered, I notified them of my change of address. I did not indicate I wanted a subscription but I have received two notices of $24 being due. I'm sure this is an honest error on your part, so please stop sending invoices and if I have received all the free magazines I am entitled to, please stop sending the magazines. Thank you. To make this doubly clear, I do not want a subscription at this time.

Being Billed For Unauthorized Charges: I bought Consumer Reports online for one month. After the month expired, I never revisited the website. Five months later, I realized they've been billing me every month since my month expired. When I called and told them I never authorized or was never asked about any monthly auto billing, they told me when I hit submit for the single month, it automatically put me on an auto billing program unless I went to a separate site and cancelled, which would have been unlikely since I didn't know there was anything to cancel. During the 5 months, they never notified me by email that I was being billed for something I didn't order.

This is the most blatant rip-off I've ever experienced and it's from an organization that is supposed to protect us from this very kind of scam. Also, Consumer Reports rate products without giving any useful information. I was trying to find a toaster oven and when reading customer reviews, I would see the same defect mentioned again and again, yet Consumer Reports never referred to the defect in their rating. Every time I tried to log in, it took me three or four times writing the same password to be accepted. This is the worst website and the most unethical "consumer help" service I know. Be careful.

Cancelled My Subscription in October and They Have Now Billed Me: In October I had notification from Consumer Reports saying if I did not renew my subscription, it would be cancelled. So I told them I wanted to cancel and they showed in red that it was cancelled by User. Now in February 2012, they bill me $26.67 on my credit card. I am deducting this and advising my credit card company (this, in my opinion, is fraud) of my intentions. I have kept a copy on file of the email from them showing cancelled by user. What more can I do?

I received an unsolicited email informing me that my subscription to ConsumerReports.org will be renewing soon. To the best of my knowledge I have not did not authorize an automatic renewal to ConsumerReports.org. If I have been on automatic billing in the past it is something I am not aware of. I called Consumer Reports. The person said it was an automatic renewal unless I cancelled it. This was news to me and I informed the person to take me out of their system. I think here again we have companies that have a person take a trial subscription and have continued to bill even though the customer doesn't want the product.

This seems to be a scam. There are others who complain about not being able to cancel. I did not believe them. I want to cancel my trial offer.

Consumer Reports sends out renewal bills over a year in advance of renewal.

I enrolled in consumerreports.org for one month. I used it less than 30 days, so that I would not be charged an extra month. Then when looking at one of my charge card statements, I realized that I had been paying a monthly charge for the past three months. I complained to their customer service, and they said that it is stated on their site. I always look for anything stating reoccurring charges and did not see any. I feel that it needs to be "clearly and boldly" stated on their site that it is a reoccurring monthly charge!! I'm sure I am not the only one to whom this has happened to.

I have tried 2 of your recommended coffee makers and they did not brew at 190-200 degrees as you stated. I have tried 2 other brands; one claimed to heat water to 200 before brewing. It did not. How can I trust your findings in the future? 12oz. water = 160 degrees. 20 oz water= 170 degrees. Does anyone make a coffee that heats water to 190/200 degrees before brewing?

I like the Consumer Reports about new products and also the On Health but my displeasure is in the fact that they come unwrapped or even fastened together. Therefore everyone and their dog who comes in contact with these publications hold on to them, read them, dog-ear them and then I finally get them! Oh, and did I mention that I am paying for them but everyone else is also getting their benefits. Can't you put them in an envelope, shrink wrap or even just a piece of tape to keep it closed until I receive it?

Some time ago (more than a year ago), i stupidly accepted a magazine promotional offer from Discover Card. I was assured that I could cancel this promotional subscription at any time. I thought I had put this behind me by getting the subscription canceled. But I am still getting magazines and recently got a call from an caller who did not identify herself who asked "how I liked the magazines" I was getting and I told her that the orders(s) had been canceled and I did not wish to receive any more magazines. She said that was not possible but she was willing to"help me out".

I got angry because I knew what this meant as this tactic was tried on me before. This person was trying to get me to give her a credit/debit card # so I would be billed for the products I was receiving that I thought I had canceled over the phone. I told the caller this was a scam, she got angry and denied that and said she would not "help" me and hung up. I never got the exact terms of this "subscription" in writing, ever. I do not know the company(s) that is/are slamming me. I have been getting US Weekly, Woman's Day, Allure, Ellie and still others too! I do not want any of these rags especially when they allow their publications to be shoved at me against my will!

My wife and I will no longer be supporting Consumers Union or Consumer Reports, ending a 20-year relationship. While your blatant marketing has been annoying for many years, it has gotten worse and when compiled with reduced service, makes it intolerable.

The latest transgression became evident in a simple search for information on space heaters. Going to the latest issue of the CR, I looked in the index for heaters. Not seeing it there, I referred to the latest annual guide. There's no index but there are lots of references to your online media. We have seen the Annual Buying Guide go from 360 pages in 2002 to 221 pages in 2012, and we have now lost one of the primary resources out of it.

This appears to be coercive tactics to induce us to move towards your online media. Having tried it once, effectively paying twice for the same information, it soon became outdated, no longer allowing access, constantly reminded me to pay the bill, and then it took the money when it was ignored.

The bottom line is CR no longer pays for itself and the added aggravation. Services have deteriorated and the marketing efforts increased. After March that will be it, thanks for the memories, may you crash and burn until you return to your previous level of customer service.

This is an update to my original complaint. After I contested to Consumer Reports' unauthorized subscription renewal charge to my account, my bank refunded the $19 to me. It helped that I told them to check complaints on the Web to see for themselves how this company has a history of doing these fraudulent subscription renewals. My bank gave my money back. I never did get a response from Consumer Reports.

A year ago, I canceled my print publication automatic renewals (that I had not opted for in first place) and deleted automatic renewal from my online subscription. CR decided to charge me anyway. And true to any unscrupulous scam artist, it was impossible to cancel the renewal or contact them. I caught the transaction two days before it was supposed to post to my checking account and immediately went to their website to cancel. But, their website wouldn't allow me to cancel. It gave the message "Try again later" each time I attempted to cancel. So I looked for contact information and couldn't find any until I went out to the web and googled for it. I demanded a refund in an email to CR. Not trusting them, I also went online to my bank to contest the charge.

Consumer Reports is no longer a credible company, it's too bad. I had been a subscriber in the past but a couple of years ago, I let my subscription end. Seems they started me as an online subscriber this past year without my knowledge. Even set it to automatically renew. I asked them to show me where I subscribed and they can't produce that. All they could do was tell me it was an automatic renewal. I asked if they could see how many times I've logged into the online site (I never have). They can't. What a scam.

I asked for my money back, they won't do that either and told me to talk to my credit card company. Nice to pass the buck to someone who hasn't made any money off this scam. Judging by all the complaints, I'm in a long line of folks spurned by what used to be a company that was an asset to the community.

For a long time, Consumer Reports, a respected and valuable magazine, has apparently been taken over by greedy marketing geniuses. I suppose, they are meeting their numbers by scamming the public with more and more specialty magazines; mailed unsolicited and then billing the person who received the unsolicited material.

I hope that I have cancelled all further mailings by calling their head office at 914-378-2300 and venting a bit also at the poor customer service representative, who I did apologize. What a fall for a great magazine. Greed had won and I'm finished with them as long as I don't receive any more unsolicited materials and bills which must be paid immediately.

I suggest everyone to steer clear of Consumer Reports. They should have a special issue on magazine scams and include themselves.

I have long been a subscriber of Consumer Reports Magazine and the website at .org. But I have been so irked for so long that I am resorting to this complaint. At the website, when you research a product to see how the company rated it, no date is provided for the viewer to know when the rating was done. I have twice written to Consumer Reports about this problem over the past several years and I simply cannot believe that they have not rectified it. What idiocy. I am an attorney, so I don't need one to contact me. I am just voicing my frustration.

What they did to me? obviously, they also did a lot to others! They took money without permission from me on my credit card! They emailed me several times to renew and I never did. So, they took it upon themselves to renew me. I was furious! I don't care how good they are supposed to be for the consumer. They need to do a review on companies and customer service who take money from credit cards without any permission. And of course, include themselves in the report!

I have tried to cancel my Consumer Reports online subscription for the past few years. One time I found that money had been taken out of my checking account unauthorized. When I talked to a customer service representative, he was very condescending to me and told me that it was my responsibility to end the subscription. Yet, when I got these emails from Consumer Reports telling me that my subscription would be renewed in January, their emails provided no link with which you could easily cancel your subscription. I've been dealing with a nitwit at Consumer Reports who told me that my account was canceled in 2009. Yet, I have bank statements showing that money was taken out of my account in January of 2010 and January of 2011 to pay for a Consumer Reports subscription renewal. But this dummy insists that they can find no such record. It's ironic that an organization that professes to care about whether consumers should be ripped off does ripping off itself.

Yes, Consumer Reports (slam's) its customers. Forces them to re-subscribe to their magazine/web space, without any warning of their subscription running out.

Comsumer Reports automatically bill your credit card without warning, leaving you to find on your statement later!

You, Consumer Reports, show all how to sign up very easily but when it comes to not subscribing you are vague!

Please change how you do business! And read your own blog page!

Same story here. I signed up for a Consumer Report Online subscription a year ago. They automatically charged us $26 to renew the subscription without authorization onto our Chase credit card. I agree with the previous blogger, this is stealing. Magazines are losing business fast enough as it is, you would think they would find ways to make customers happy rather than turn a subscriber against them for life.

Today I noticed that the magazine "Consumer Reports" had withdrawn $26.00 from my Chase Credit Card without my authorization. I go to great lengths to NEVER auto renew anything and this deceptive form of business is wrong and should be equal to theft. I do not believe a company should be able to withdraw money from ones credit card without WRITTEN authorization to do so. They tried this once before with a consumer health magazine they just out of the blue started billing me for. I hadn't even heard of it. Of course they cancelled it once I "caught" them. Surely there is something that can be done to this company to stop this type of business practice...especially from a magazine that makes money professing to "protect" consumers from fraud and bad companies. Shame on them!

My September 2011 issue of Consumer Reports has the sides cut off, making it impossible to see the words as they were intended.

Can I get another copy?

Please advise your computer to stop sending notices, we will renew closer to the date. Thank you!

I just received an email from you regarding my subscription. It indicated that I signed off for an automatic renewal, on my credit card. I never authorized this from of renewal. I sent you a check (#**), for $26, on 1/26/11, for a one year subscription (ending on 2/11/12). Why did the email indicate that there will be a renewal soon? I'm not in the habit of paying 2 separate fees ,for one subscription. I am surprised, that Consumer Reports, who is supposed to protect me (as a consumer), made this mistake. Please remove me as a auto-renewing subscriber!

In their Spring 2011 Kitchen Planning & Buying Guide, water filter section, they gave top rating to the Tersano Lotus LWT100 canister without mentioning that it contains BPA. When I called them, they told me that they tested it and it doesn't leach. I think they should have addressed this issue.

Did not subscribe to the "best of health" newsletter, tried to cancel online, but no place to do that. Yet invoice says contact us online/cancel this subscription & no more invoices.

Your readers would surely be interested to take a peek at this Consumer Reports (CR) article that breaks down complex terms of reverse mortgages. Consumer Reports warns that reverse mortgages can carry huge costs, lead to foreclosure and should be seen only as a last resort.

Consumer Reports' car pricing reports are a scam! Consumer Reports' new and used car pricing reports do not contain any information or data that isn't already free to find on NADA.com, Edmunds.com, Kbb.com, or the auto manufacturers' sites. And it's not updated regularly, despite their claims to the contrary. That's right. The consumer champion, nonprofit Consumer Reports, they are the people who expose bad products and ripoffs to protect the uninformed, innocent consumer. They are themselves operating a total consumer scam. They are charging $14 for information that is totally free to find online elsewhere. And good luck on getting a refund. Their site's customer service section is obviously designed to brush you away from getting real help from a real CSR. I will never ever subscribe or give a penny to these scam artists again.

About 6 months to a year ago, I received in the mail two books-- Buying Guide 2010 and How to Clean Practically Anything. When I received these books, I did not order them or any other magazine. On the back it was written "your free gifts". So I kept them although I still have not looked at them yet. Now the problem is I did not order them or any other book from you. I have always felt Consumer Reports was a good and respectful company but now I am starting to wonder.

I am getting tired of getting a bill on stuff I did not order. My thoughts are a dishonest person who is trying to get there quota. Anyway, today I received another bill from a Connie **, Director from Accounting services asking why I will not pay my bill. A twenty-dollar bill is not much and I thought about just paying it to get you off my back. But what then, the next will be higher? I will not pay for something I never ordered or agree to do. Please stop sending me these bills. If you would like your free books back please send me a prepaid box so I can send them.

I keep getting bills for subscriptions I've already paid for; one I paid for in October and I'm still getting bills. How many times must I pay anyway? I wasn't going to renew my own because I'm so fed up with the same routine year after year. Does anyone else have this problem? Now it's January and I'm still receiving bills! I have a phone number now, but had the same problem trying to send a note online. It's impossible to get a customer response in that way, just keep sending you in circles. Very annoying. If my gift script person ever says enough, that's it for me. I've had it.

My account number is **. I subscribed to Consumer magazine, and my check number 1033 in the amount of $12.00 for one year cleared my bank on October 27, 2010. My subscription ended October, and I have not received any magazines since, just a bill saying it had expired. Please, I like this magazine, and have paid for it.

I have been an off an on subscriber for years. They have always taken my money and then I can't log in. The message says we show you are not a current subscriber but my debit account has been tapped. They seem to be good at that part. I bought yet another subscription although the last one never worked and guess what? This one doesn't either. I want this to work.

Renewed my subscription in early Nov. '10, but am still receiving notifications that I have not done so.

I have been subscribing to Consumer Reports. Back in September 2010, they notified that my subscription was about to run out so via my bank online, I renewed my yearly subscription on September 20. They never did acknowledge this even though I sent proof of my purchase 2 times. They never responded so I do not need their magazine.

You are deducting $5.95 a month from my checking account but when I sign in, you say I am not a member. Please check my email address.

My subscription expired on 24 September 2010. On 26 September, a payment of $26 to Consumer Reports cleared my account. When I just logged in, the account status said "Payment Failed". First, can you explain this? Second, can you explain why I had to go to Google to find some way to directly contact you? I went to the Customer Service and could not find any obvious way to contact Customer Service.

Quite a few years ago, I subscribed to the magazine for a one year and then a few years back, I subscribed again for a one year subscription. I noticed on my credit card where they had charged for their magazine. The funny thing is, I haven't received an issue from them in over 4 years at least! This is supposed to be a trusted source when they cannot even be trusted themselves!

I have a five-year old Smith water heater that replaced a 30-year old other heater. I went to your trusty side for advice. You mention - notice, I didn't say recommend - 4 brands. All four have an entire page of complaints, 3 on your site and one on YouTube (Sears, hilarious!) But like every other complainer, I don't think it is funny! I want a water heater. Isn't there anything on the market something that is not a piece of Chinese s generate jobs.

I remember asking about this information source and the next thing I knew I was receiving the subscription to your magazine. I do not want to be subscribed to it and I would very much appreciate it if you would remove me from it. I do not need any other payments for things like this.

I am offended by your posting a political ad denouncing our President Obama. Steve Forbes paid for this ad and he and his ad are offensive. We have had enough negative ads from Republican to last forever. Cut it out. Get politics out of my consumer reports. Thanks.

You keep billing me for a re-subscription I did not authorize. Please stop billing me. I would have preferred to call you but, you don't list your telephone number on your web page.

I've had the highest respect for CU over 30 years, but now I sense the MBA mentality of cutting corners has hit this magazine as well, with hidden phone numbers and no e-mail possibilities. I spent a half-hour last week getting on its website and this morning after wasting 45 minutes with 3 new sign-on codes, I surrendered. What a waste of time! After giving me the worthless secret sign-on codes, I was told I don't have an account. What! Why do you send me the magazine and the 2011 Buying Guide, if that is true? If you still have any integrity, write yourself up before you think of complaining about any other company. Sad to see another American company go down the toilet, particularly one built on reputation.

I am a volunteer helping out my local library. We have received a bill for Consumer Reports on Health saying that we ordered the newsletter and this was a second notice requesting payment; my account number is ** We have been receiving copies of the newsletter but since no one at the library ordered it, can you tell me where the order originated?

I did receive the 2 magazines you all sent to me, however, I did not find where they are worth $24.00 for 12 issues, that is quite costly in this economy, and I do not want your sub! Please cancel this subscription in my name.

Consumer reports continues to charge my credit card and I cannot get services. This has been 2 years and they will not acknowledge any correspondence.

I received a bill for your Magazine On Health. I have not received the magazine. I don't recall ordering it or receiving a phone call or message. Please cancel the bill as I have not received the magazine and do not wish to receive the magazine. Thank you.

I received a bill for your magazine On Health. I have not received the magazine. I don't recall ordering it, or receiving a phone call or message. Please cancel the bill as I have not received the magazine and do not wish to receive the magazine.

Thank you.

I was not allowed to see it. I tried repeatedly to access through various path ways, no success. Then I tried to find the email address to send them a message about my difficulties. I never did find a mailing address, complaint web address or phone number. I am blazing mad. I paid $26 a year for what?

I recently took advantage of one of your discounted magazine subscriptions. The subscription was for the calendar year 2011, last 2 issues of 2010 and the 2010 buying guide (2011 would be better as 2010 is now almost history). I filled out the coupon and wrote a personal check. Sorry, but I haven't heard or seen anything for at least 1 month. Can you check this for me and email me with some response as to what might have happened? Thank you.

Just a response to some recent questions about CR telephone (I know it is difficult to find these, so I hope this helps). How can I contact Consumer Reports about my magazine subscription?

Or, you may call our Subscription Department at 1-800-879-9848 Monday through Friday 8:00am - 11:00pm EST, and Saturday 9:30am - 6:00pm EST. At times of heavy call volume, you may experience a delay. Please use this number only for subscription related inquiries.

I became a member in 2007 and was paying $5.95 every month which was withdrawn from my checking account automatically. I canceled my account online on 10-31-2009 but noticed the $5.95 still being withdrawn from my account. I've called the company twice requesting that they stop taking the money out but as of today it is still being withdrawn. When I look at my account on their web page, it shows that I canceled subscription as of 10-31-2009 per user request. How do I get them to stop?

I sent in an order for 3 gift subscriptions plus my own and mailed it on 09/02/2010. I included a check for $62.00. Since then I have received another bill for a single subscription of $39.00. I would like to call or write to someone, but there is not a phone number or address for me to use. This is not something I would expect from a reputable company such as Consumer Reports.

I subscribed via Internet to Consumer Reports on July 24, 2010. I have not received a magazine and I have not received an e-mail that gives any results. I have a MAC, OS 10.5.8 and I rarely have a problem with e-mail. I have lost my $26.00 subscription fee. I cannot contact the magazine by phone or letter. This gives me emotional damage and financial damage!

I subscribed for Consumer Reports (CR) magazine on 14 July 2010. To date I have not received any magazines. I cannot find an email address or phone number for CR and after reading about the complaints regarding automatic renewal, I wish to stop the automatic renewal.

I have a membership and would like to receive the magazines that I look forward to reading throughout the year. Could you please check on this for me?

I'm trying to find an email address or phone number for Consumer Reports Magazine. I can't find it in the magazine and I can't find it on their website. The website tells you to click on a tab that isn't there. I tried to log in and even though my login and password were pre-filled on the page (from prior "remember me" selection), the page would not let me into my account. So why is Consumer Reports hiding their contact information? Don't they want feedback from their consumers?

I have become suspicious of Consumer Reports Magazine and their recommendations. I have always bought their recommendations on vacuum cleaners and shampoo machines until I bought another brand of vacuum cleaner (Eureka Boss Smart Vac) after doing my own research online. I am very happy with it. It cleans hugely than the Hoover they keep recommending. I thought I needed to shampoo but it was just the dirt the Hoover had left in the carpet that I'd been using Hoover after Hoover (3). I didn't need to shampoo at all! When I noticed this discrepancy in performance, I went to my CR to look it up. I discovered when they downgraded the Eureka. They used and have kept on using the cheapest model of Eureka to test against the best model Hoover vacuum which they have recommended over the years. Not kosher.

I spoke to a salesman about a refrigerator who stated that one certain model had gotten extremely low marks one year. Nothing was changed in the new model, but it was rated as one of the top refrigerators in that year's CR. I began to compare the models they DO review and there is quite often a big difference in the quality of the ones they give low marks to when compared to the higher quality brand they give high marks to. What is happening? I'm guessing that CR is getting paid to give good reports in an effort to stay in business. I've noticed their frenzied attempts to renew subscriptions. I'm getting one about once a week now. I'm not renewing and resent the demand to pay. I won't renew. I think they've become dishonest in their reports. I know that I don't trust them anymore. Sad.

I subscribed to this website in Feb. 2010. I find it impossible to use. It just sends me in circles and wants me to subscribe. I want my money back but can't even find a way to ask for that.

I'm attempting to file a complaint on to the Consumer Report company for listing false information about Gutter Helmet, it's pricing is false. Please contact our office to discuss this further or to be directed to the corporate office of Gutter Helmet in Jacksonville, FL. WNC office: 828.681.5555. Thank you!

Consumer Reports automatically renewed my online subscription with them for $26. I did not authorize this credit card transaction. I called them, they said they would take the charge off the credit card, which remains to be seen. I then called the 'customer relations' department to complain. They said it is stated on the website that they will renew subscriptions if not asked to cancel, as follows:

"Unless you take action to cancel your auto-renewing subscription through one of the methods described below, CU will automatically charge your payment card listed in your account to renew your subscription-based services and certain print subscription products available for purchase through our site. CU will send you a reminder about the renewal, which will contain the applicable subscription rate, to the email address provided in your account before your payment card is charged. In the event CU cannot charge the payment card listed in your account, we reserve the right to terminate your access to the subscription-based services or print subscription product purchased through our site."

I do not agree with this practice. I did not say it was okay to put a charge on my credit card for another year.

We are continually receiving a bill for this magazine which we did not order. We do receive and have paid for Consumer Reports. Perhaps, we inadvertently ordered or your subscription dept made the error. It doesn't matter who made the error, we do not want this publication. Thank you.

These dirt bags just ripped $20 out of my bank account due to an "Auto Renewal" piece of garbage that I sent e-mails trying to cancel. I was told I could only cancel by phone, but Joni, the Customer Service representative hung up on me when I tried to cancel because she said I was yelling at her. I called right back and hit the number "0" several times and spoke to a gentleman who canceled my account and said he would refund my money. I have also filed a dispute with my bank to make sure it happens. After seeing what a scam this organization has turned into, I will never do business with them again. To cancel your account, call 800-333-0633. They keep this number hidden, but it was on my credit card statement. Good luck to all of you who needed this number!

I have subscribed to the online portion of this org. I cannot get passed the subscription pages. This happens consistently, "Follow the line to renew subscription, click on "return to log in" and start over again". Please correct the program or tell me what I am doing wrong.

I ordered a new car report online on the 2010 Lexus RX350 which was supposed to show actual cost and MSRP. The problem is the dealer specs and the CR page are not the same. No price is given for packages such as Premium, Navigation, etc. The report I purchased for CR has been of little value to me, because I cannot decipher the pricing.

I do not remember subscribing to On Health this year. Please cancel On Health.

I cannot find a customer service contact phone number for consumerreport.org. I wanted to call about subscribing without Automatic Subscription renewal and cannot find a number to call. They just lost a potential new customer.

I have a subscription to Consumer Reports, an internet subscription, and a subscription to Best Car Deals Plus. About two weeks ago, I ran a report on 2010 BMW 135i convertibles to get dealer invoice, and MSRP on the base vehicle and options. This report is dated March 16, 2010. Today, I wanted to get dealer quotes on the BMW I had investigated. My understanding is that Consumer Reports and Zag have an arrangement, so this will occur. I submitted the car I was interested in, and in a few minutes had the report. The problem with this report, in closely checking the numbers against the Consumer Reports numbers for invoice and MSRP, is the numbers do not agree. Someone has built an extra $1,000.00 in the invoice price that does not show, and approximately an extra $550.00 in the MSRP. Since all the numbers are Consumer Reports numbers, why do they not agree? Why should one pay all the extra money for additional Consumer Reports subscriptions that are in error?

Please advise at your earliest opportunity, as we are ready to make a deal on a new BMW now, and time is of the essence in this matter. As a side note, I did my senior thesis back in 1968 for Consumer Reports. You had never before correlated income levels to sports preferences, and equipment purchases. This was done at Geneva College for Dr. Stewart **, my adviser, who served on your board for many years. The bottom line is that I got the runaround from Karen, and especially Dale, your manager at the 800 number. These people agreed with my Consumer Reports invoice numbers and MSRP, which came from the same reports, but no one could advise why the extra $1,000. and $550. were put into the Zag report I received. When I asked if I would get an answer from Consumer Reports on this issue, it was like I asked for something I was not entitled to receive. I forgot to include that my degree is in Consumer Economics, and I will be sure to pass this along to my colleagues and students.

There are no damages to report. All I want is the exact numbers on this vehicle that I paid for in my subscription. If your numbers are not good, a lot of people are wasting their money on your package, and should be advised of this shortcoming.

I pay for magazine subscription, as well as online website access also. They have discontinued putting dates on archived articles making it very difficult to search out material I have paid to have access to. When I wanted to express my concerns over this change, as I have been a subscriber over 20 years as well as contributed to causes they support in several instances, I can't find it anywhere and spent 20 minutes looking. Despite the website saying to just call the phone number or email any complaint, if I can't find a way to contact someone I do business with for over 20 minutes, something is wrong. If this does not change I will cancel my subscription and donations forever.

I have a question concerning Consumer Reports Buying Guide 2010 book, and the latest Consumer Reports (Top 2010 Cars) just received in the mail today. I looked up my car in the 2010 Buying Guide, and also looked it up in the Top 2010 Cars Magazine and they contradict each other. I have 2008 Hyundai Elantra and in the Auto Reliability section it says the 2008 is much better than average under the fuel system in the Buying Guide Book.

In the magazine, I just got it says the fuel system is rated much worse than average. Please tell me with one is accurate? This is not a complaint as much as I would just like a true report of which is correct. The Consumer Reports Buying Guide 2010 or the Consumer Reports Top 2010 Cars Magazine?

I posted a comment on the blog More Toyota models to get brake override at approximately 9:40 pm on 2/23/10. It highlighted concerns with comments in an NPR interview from January 14th in which he blamed Toyota's problem on floor mats. My post was removed. Why? More important, it has information concerning my mothers 2000 Camry which blew up while parked.

Consumer Reports always says it is a "non-profit" publication. But they constantly promote raffles and an online for-pay website. That isn't good. But even after all the horrendous troubles with Toyota products, they still consider them to be a good manufacturer--among the best! I followed Consumer Reports' recommendation and bought a new Lexus IS250 three years ago. Now that it is an affected model, I'm nervous every time I drive the thing! And they continue to stand up for the manufacturer? That stinks!

Based on their insensitive and over zealous and overreaching subscription renewal process, I determined that I would not renew, but use the library copy if needed. They have a problem in that their renewal process alienates existing customers. I value their advice, but the renewal process puts too high a price on their impugned integrity which is supported by their renewal methodology ** may care attitude.

First, I got an "offer" from Consumer Reports full of hype and raffles and junk. I was angry that an organization dedicated to protecting consumers should utilize such misleading and confusing advertising strategies. If this were all, I wouldn't have written but then I got on their website to write a complaint and could not find anyway to reach them. Consumer Reports is behaving like a sham magazine subscription service.

This is about the Raffles your company promote. I have entered 5 of them, and fail to know how to find out if I won. No phone numbers are available on the forms, no web sites. I cannot find any way on your web site. What gives? I play these contests and ask for a fair and clear way to communicate with your company! I have no way of knowing whether I won or lost. How about you fill out this form, so I can contact someone? Please respond!

This being January 5, 2010, I find it very annoying to receive a renewal notice that I have already sent a check for. That check # is 074, sent December 3, 2009. In the renewal notice that I forwarded along with the check, I sent what I thought was a note, letting them know that, should they keep badgering us with notices, that this would be the last time we would renew. This renewal will be the last. Sorry but they can only pester people for so long, and they resent this fact. Further, upon checking my bank account, check # 74 was cashed on Dec 23, 2009. Now, why the reinstatement request? In our estimate, this is how money in non-profit organizations is wasted. They are dealing with a very agitated subscriber.

Consumer Reports automatically bills you for 4 consecutive years according to the "fine print" when you sign up for the online version. Of course no one knows this until you get scammed on your credit card. The phoney phone number they give you hangs up on you when you try to call. I was given the information about the automatic billing by the service rep. No more Consumer Reports for me. They ought rate magazines and see where they rate.

Signed up for one month subscription, then discovered they kept charging us after the month ran out. When I went back to their site to find out why, they had changed the rate to a recurring monthly fee. Why would anyone sign up for a monthly fee of $6 ($72 for the year) when you can sign up for $26 for a year.

Basically they were stealing money from a grandmother on a fixed income. SHAME on them!!!

For two consecutive years, I have renewed my subscription to Consumer Reports (paid by check) in October and then receive a "final notice" of non-payment in late November. I have my canceled check indicating payment was received in October. I notice on-line that a lot of others have had the same history with [them]. We trust you to protect consumers from exploitative sales activity -- so if [they] engage in this activity, why should we trust [them] to be reliable in the information [they] provide in [their] reports? Loss of confidence in Consumer Reports

I am trying to cancel my subscription but i can not log in or reach [them]

I received 3 notices to renew and I am not interested. I cancel the subscription. Stop wasting paper and take my name off your list. CANCEL!

Subscribed for one year...they automatically renew and I do not want it. cannot email, nor telephone nor access to cancel.

I am upset that you keep sending notices to renew and the subcription doesn't expire until April 2010. You rate everyone else. I rate you poorly for acting like it's an emergency and about to run out. Back off or I will cancel

I subscribed online to consumer reports health. I was not aware it was for that specific report. I wanted consumers reports (general). Once my acknowlidgement arrived by email I tried to cancel and was going to re-subscribe to the regular Consumers Reports on-line. Their website will not allow me to cancel and says to contact customer service. They don't tell you how, but I found a number on the internet.

I called my credit card company to stop payment and they had a 800 number where I could call and cancel CR.
After I cancelled CR sent me sent me a letter trying to enlist me in extremist political activities! The letter was from their ceo.
In my opinion CR has perversely changed from a consumer organization to an anti-consumerism group.

I feel they were taking my money for the promise of unbiased info but using it to fund their political agenda.The old Bait and switch con. Shame on CR!

Finally found a number to complain about the charges to my credit card. They would only credit a portion of the bill.

I paid for a 2-yr subscription ($39) in October 2008. I've just received my 3rd notice that my renewal is overdue and I can't find anyway to contact Consumer Reports to get this cleared up.

The last C.R. I recieved was I believe in May or April of 2009 !?? The cover had reports on the best cars to buy.

Did my subscription expire, or has the postal carrier been feeding them to their ponies again???

I recently renewed our subscription to Comsumer Reports in August 2009. I renewed for 2 years and they cashed our check on 9/4/09. Yesterday and today I received 2 subscription renew requests for 2 different rates. What can be done about this harassment?

,p> This is not a good way to do business and certainly supports my decision not to renew. I have not renewed and will not be paying the invoice. Am glad I paid by check and not by credit card or there would have been a disputed charge to deal with. Hopefully something can be done to encourage these people to change their tactics. Thank you for any assistance

I took trail offer I received in mail. Cancelled after receiving first issue. Just got 3rd notice to pay. What does it take to get a magizine subscription cancelled with Consumer Report

I subscribed online to Consumer Reports for one year at a cost of $26 and read in the email they sent me that they had an automatic renewal. I absolutely do not want that. I tried in vain to reply to the email and, of course, it was not accepted. There is no place on their website that gives a phone number so one could contact them to stop the automatic renewal. What a trap they set. This might be the subject of a meritorious class action against Consumer Reports. I would appreciate any help you can get in this matter. Thanks.

They sent me an offer for a discounted rate to subscribe to the website. As a long term subscriber to their magazine, I have learned the pitfalls of credit card use, misuse, fraud and abuse. So, I asked them for an alternate method by which I can pay. They do not accept pre-payment by check, money order, cashiers check, certified bank check or firstborn child! They are two faced and can be reached at 914-378-2300.

I purchased a Troybilt electric leaf blower and have had the impeller come to pieces on two different blowers, Lowe's refunded my money. The second time, I changed brands. I purchased 42" Flat screen Samsung TV, after just 3 months, the picture would not stay on. I took back and changed brands. I purchased both of these items because my Consumer Reports magazine rated them very high.

Also, I own a 2006 Jeep Grand Cherokee that I purchased new. Consumer Reports gave it a very bad rating saying it is very underpowered, I challenged them to come let me take them for a ride. In closing I think Consumer Reports is as phony as their ratings.

I didn't subscribe to the magazine, but I keep getting bills for payment due. I didn't get any issues of magazine. How does one stop this billing?

I want to change e-mail but I was unable to go to site to change, very confusing.

I agree with others. The staff at Consumer Report is dodging Customer Service responsibilities by not providing ad easy to find phone number on their very user unfreindly website. Really...Consumer Reports is the worst when it comes to connecting with their subscribers when we need to call.

I have a second invoice hor consumer reports even though my supscription does not run out until 2010. I paid it on 3-10-09 check number 3985 which [they] cashed.

I sent them a check on February 9th'09 for $20 to subscribe to their magazine and haven't received a thing.The check cleared long ago. I sent them a note and an e-mail about it and haven't gotten a response.

While I still subscriber to your magazine, I do not not want to continue with on Health. PLease cease and desist from bothering me about On Health payment. I DO NOT WANT TO RENEW!

we did not want to recieve this report and do not wish to pay for it. leave our service interrupted.we did not recieve more than one copy! we keep recieving bills and do not wish to wish to have this on our credit history. we did not find a way to call any one at on health.

I would like to unsubscribe from consumer report and I am having difficulty finding the proper "window" to do so.

Would you please be so kind as to unsubscribe my account with you?

Or at the very least, inform me of what I need to do to accomplish that?

Thank you

Any assistance will be greatly appreciated.

I recently reviewed my online bank statement and noticed an unauthorized charge to my Credit Card for a renewal of on line subscription. When I attempted to go on line to the Consumer Reports main website, I could not find any way to contact them to dispute the recent unathorized credit charge and do relay that I did not want a continuation of subscription svcs. Finally, I just called my Credit Card carrrier CHASE who was more than accomodationg in removing the unauthorized charge.

My Mother Died in 2006 I let her consumer reports subscription run out. kept getting the bills.Finally got those to stop after a year or so of the No Do Not Renew died/Cancel written all over t he renewal forms, died return on the front of the envelope (crossing out the bar code so it doesn't get sent back to me. The I start getting the coupons for the sweepstakes for her to do something with arghhhhhhhh

about $5 in postage and 10 hours in labor and much aggrivation

No more mail please

I renewed my subscription in November and gave a gift to my son for a subscription. I sent in my check on November 20, 2008. Check was never cashed by Consumer Report. When I received another notice for payment of $42. On 2/1/2009 I wrote a letter asking Consumer Report Subscription department not to cash my first check because I was enclosing another another check in the amount of $42 dated 2/1/2009.

I just received another bill for $42 and an attached letter from M. Dempsey of Subscription Services asking me to send in my $42 immediately. I will not send in another check and am furious over the fact that I will have to pay my bank fees to put a stop payment on both of my missing checks. I am very angry at Consumers Report and the way they are operating their subscription department. If this is not cleared up I will contact the Attorney General's office here in Masachusetts to see if they can help me resovle this matter.

We have again been victimized because we relied on the recommendations put out by Consumer Reports Magazine. We bought a Frigidaire washer and dryer because they recommended them. Both have been repaired numerous times and work marginally at best. Now we have a Schwinn elliptical, a Consumer Reports Best Buy, that does not work even though we used it maybe a maximum of 20 times since we bought it. Those are not the only products we have bought based on their advice that have proved to be unreliable.

Consumer Reports is a total waste of money. You are better off looking at complaint sites that are free on the internet and then making a buying decision than relying on what Consumer Reports says. You would do better by posting a list of the products you are thinking about buying on the wall and then throwing darts at them and deciding that way.

I have been trying to contact Consumer Reports, without any luck. I have paid for a year membership, but have not received any magazines. I have moved and thought that maybe that was the problem, but I did update my address and still have not received anything. I have tried to find a phone number, or some way to inform them of the situation, but there seems to be no way to reach them! I do not think this is exceptable.

I have paid for a service that has not been provided.

CU online induced me to sign on for online access to their product review service. After a year, I had found little use for the service and went online to cancel. They provide no clear way to accomplish this, no phone number to call, no address to write to; in other words it's a Chinese Puzzell with no way out!

This is costing me $26 per year for something I no longer use or want.

I signed up for online membership($26) for one year in Jan 2007. before 1 year was over, I canceled the subscription since I decided I did not use it much. I just noticed that consumerreport.org had been continuing charging my credit card in Jan 2008 and then Jan 2009. I canceled again online the day it went thru my credit card in Jan 2009. It only refunded $23 back two days later. I tried removing my credit card online and it will not let me. So it looks like they secretly will not let you cancel as long as they have your credit card on record. Perhaps the only way to prevent it from happenning is cancel your credit card when you want to cancel the subscription.

Consumer Reports has charged my account $26 on January 8, 2009. I did not authorize this charge. I expect u to credit my account immediately.

I too am trying to go on line and being told that my subscription has been canceled by my request. That is not correct. I was on line with Consumer Reports 2 daya ago. If there is a glitch then they should send an email letting us know there is a temporary problem. I also can not find a phone number or email address for Consumer Reports. That is just not the way to do business! I am not feeling very good about this company and don,t know if they can be trusted. Please do the right thing, Consumer Reports. You are sitting there with a lot of our money and we are not getting anything for it.

The Dec 29 newsletter has Top 10 scams as the first article. Your #10 scam is Kevin Trudeau and his diet book. At the start of the artical, are TWO ads for the scam book! Why would there be an ad to sell a book which you have discredited?

I am unable to log on to consumer reports on line. Why? I have the same email addrsss. can you advise? did my subscription exppire?

I wanted to look up an online article where consumer reports did rate the web site personal people search site that they recommended and gave reasons why. i have subsribed to consumer reports on and off many times as our budget permitted.

I have been a subscriber to Consumer Reports for many years. And I have also sent money to you for additional support of your magazine through your mailing solicitations. However I have received to call in the last week, one yesterday requesting further donation for Consumer Reports through an outreach source. I find this to be outragerous to have an outside source try to continue to get additional fund from me. I also am uncomfortable having a phone call. I DO NOT give money to anyone calling me on the phone nor do I know that the call is legitimate. Is this something new that you are innitiating? If so, I strongly resent this program and wish you would delete my name from any outside source.

I have been a subscriber to Consumer Reports for many years. And I have also sent money to you for additional support of your magazine through your mailing solicitations. However I have received to call in the last week, one yesterday requesting further donation for Consumer Reports through an "outreach" source. I find this to be outragerous to have an outside source try to continue to get additional fund from me. I also am uncomfortable having a phone call. I DO NOT give money to anyone calling me on the phone nor do I know that the call is legitimate. Is this something new that you are innitiating? If so, I strongly resent this program and wish you would delete my name from any outside source.

I got a notice from saying my subscription expires 12/31/08; however, it doesn't expire until 12/31/09. I hate [their] asking for renewal money before the subscription expires.

This is in reference to the Sears Kenmore Elite Oasis that I complained about. Consumer Reports used to be a trusted company but I will never use them again. They said that this washing machine was top rated and it is unreliable. 100s of complaints on this machine are posted on the internet. I will never trust their word again. I overpaid for this machine hoping that it would not give me trouble for years. They are no longer reputable in my eyes.

Received two unsolicited isues of Consumer Reports MoneyAdviser, then today received a 2nd Notice of payment due. A 1st Notice was never received or I would have notified you at that point. I did not order, nor do I wish to have any subscriptions to any of your magazines.

I don't know if this is your fault, or part of some scheme perpertrated on both of us, but I did not order any subscrition, as due to the current market I have cut back on all but my Kiplinger subscription and when it's done so is my relationship with them.

I HAve a $54.57 merchandise certificare issued by the sharper image store in germantown, tn. as a result of losses caused by consumer reports actions sharper image has been forced to close its stores rendering my certificate invalid and costing me $54.57. i am retired from the U.S.NAVY and cannot afford to lose even this, to consumer reports, insignificant amount. by its uncaring and consumer unfriendly action consumer reports has proven its lack of concern for the american public and specifically those military veterans whose sacrifice have provided companies like consumer reports to survive. i would expect consumer reports to honor my loss with an appropriate rebate. failing this i intend to pursue a class action suit against consumer reports for the losses its nefarious reporting have caused.

You are sending me repeated requests to pay for my subscription to Consumer Reports on Health. On 11-08-08 I sent you a check for $ 24.00 and on 11-20-08 I sent you another check for $ 12.00. Please reimburse the amount of $ 12.00. Thank you.

I have been searching for the right mattress and needed a review on mattresses. ConsumerReport have been advertising on the web that if you sign-up for a subscription they have a detailed review on mattresses. I signed up and paid and was able to access their website but to my disappointment, there was no helpful information on their so-called review on mattresses. They should not be advertising and enticing people that they can provide information when they know that they cannot. They said that no one can make a complete review on mattresses. So, they should not claim that they can and make people pay for a lie!

I had to pay for subscription that did not help me at all.

I just called the number given by someone on this website, 1-800-284-5815, for customer service regarding Consumer Reports. I have been flooded with numerous mailing requests to give magazine gift subscriptions or to renew my subscription. I was a little confused since my current subsciption just runs out this month and I had previously renewed it in September of this year. I thought they had not received my check extending my current subscription until December of 2009, but found out after talking to Samantha in customer service, that they had indeed received it. Samantha stated that she would take me off of the mailing list. I'm waiting to see what happens. I just wanted to confirm this is a good number by which to reach customer service and my call was handled promptly.

I have received now two bills in the mail for something I haven't ordered. The last time I received a bill from them,I asked Consumer Reports to stop sending me a bill for this subscription I didn't order. Today I got my mail and received another bill. I have enclosed a letter to them again, asking them to stop sending me this.

N0. 4780 type K

I purchased this on consumers report

What a mistake!

Here me evaluation;

1) To heavy and hard to handle for storage and use

2) Hose will not stay on machine when vacuum floors. Get in the way.

3) Low suction Power items get caught requiring you to take the hose off and remove the item even light weight paper.

4) Power cord interferes with every task you do with the machine.

5) The release level is VERY difficult to operate my wife can not release it.

You literally must stomp on the level

6) Belt failed within a month of use.

7) Difficult to move up and down stairs. No front grab handle no human engineering

8) The hose is to short for most tasks you would want a hose for. Such as Stairs, drapers and corners.

9) Tool storage as implement is poor at best. Tools are hard to release and difficult to figure out where they once removes.

Disappointed in CR recomendation

Never use again.

I too could not find an email address for them, unless you want to make a contribution. For a magazine that comes down hard on products they consider to be outdated, Consumer Reports could stand to do some updating themselves, by offering their customers and the general public an email address. My complaint with Consumer Reports is about their reviews of the Mercury Marquis, from 2004 to 2008. We purchased a new base model Marquis in 2004. While the Marquis has made little changes since 2000, the claim the car is outdated is irrelevant. Consumer Reports fails to mention how this car is superior to many other vehicles in many ways, not to mention it still has that outdated rear wheel drive which is more reliable and requires less maintenance than front wheel drive vehicles.

Thanks

I can't seem to find any contact information to make a change in my e-mail address and to access my account info. I've recently moved to a new location and new job situation which has forced me to change the e-mail contact for my consumer reports account, but I can't find any way to contact them to get the change made.

I will be charged about $10 per month for a service I cannot get access to because they have no means for me to make changed to my account status.

I also thought I had signed up with Consumerreports.org for a 1 year on-line subscription. NOT the case, they just charged me for another year automatically. I logged into my account on their website & was unable to update my mailing address, email address or billing information. I also could not find a phone number or email address to contact Consumer Reports regarding these problems.

So, what is the deal with not being able to contact them? Does anyone have a telephone or email address to contact Consumer Reports so I can attempt to resolve this problem? I am going through a divorce, after almost 30 years, & the original billing account was just charged for another year that I do not want.

I believed CONSUMER REPORTS - reports. Five years ago I believed Consumer Reports when I bought my refrigerator - it was one that was over a $1,000 and all it has is problems. Then a lawn mower (another $400) and the last was the LG TROMM Washer & Dryer ($2400) that is garbage. I TRUSTED CONSUMER REPORTS.

Almost $4,000 and all the time from trying to get service - - to the aggravation of service people saying that a dryer doesn't (AND ISN'T) suppose to dry clothing all the way) WHAT!!!!. And it is okay that the washer leaks and that it ruins clothing. And it is okay for water to drip from the water dispenser on the refrigerator and after 3 1/2 years wheels fall off lawn mowers.

I subscribed to Consumer Reports on Health more than 5 months ago. (I have 5 monthly copies in a folder). I was promised a free copy of The Best of Health with the paid subscription, and I am STILL WAITING for that.

Rec'd. an e-mail from Consumer Reports ...Claim your free issue now of Shop Smart...Your first issue of Shop Smart is on us ...but I have to get six more issues for $18... Doesn't sound free to me. CR is always making fun of other cos. that bait and switch or over-promise and here they are over-promising and requiring me tyo read the fine print to see the scam!

They have damaged their credibility in my eyes.

I find this statement very hard to believe. ONLY 27 DNC violations? And who got the 8.8 and 8.6 million in fines? I have made reports about 10 times to the DNC registry, some multiple offenses. I have never heard back from them. So out of 27 violations, 10 of those should have been mine and I have heard no results. Something sounds afoul here.

Consumer Reports Magazine's website has billed me MONTHLY for what I was led to believe was a single-month's access subsciption! And they claim to be protecting us from fraud? This is the oldest scam on the internet. Consumer Reports has NO contact us or email button on their website, because they don't want to be contacted. There is no mailing address on Consumer Reports website or under any internet search. Obviously they don't want to be found. How ironic. I would demand a refund if there was some way to contact them.

They stole my money.

I changed email addresses, but there's no way to make the change with Consumer Reports because they keep sending data to the old email address, which no longer exists. And there is no other method of contacting C.R. This is truely a bad system, and C.R. flunks the test.

I now have a subscription that I cannot use, and no way to remedy the situation.