Collectibles Today

In 2009, I ordered some items for my son's train collection. Once ordered, it said that the items wouldn't be available for a while. I called and canceled the items. We received one of the canceled items in the mail and put return to sender on it. Now two years later, I got an email from Equifax stating that they sent the $57.00 to collections. We didn't keep the item and when we received it, I did what they told me to do. My credit score was affected and I never received a bill or anything. Otherwise, I would have called them to remind them that they have the item they are billing me for! This company seems very deceitful in what they are doing. Buyer, Beware!

Ordered a ring on May 8. Because it was personalized, there was no option for rush shipment. Was told AFTER it was ordered that it wouldn't be in intill July 9! They said it might come early. It did. What a disappointment! It stated that it has diamonds in the band. You assume that they will be small considering the price you pay, however, these are literally nonexistant! It looks like a cheap immatation of what could have been a very nice ring, had it looked like it did in the picture. Needless to say, their customer service is quick to give you an apology, but that is it. Don't waste your time or money on these cheap immitations.

I never received a ring order after a guarantee arrival before February 14, 2010. I called and kept being lied to. I was told that on February 12, the engraved ring will be there asap, then on February 16, the engraved ring will be shipped. There's 10-15 days before arrival time, and they deducted shipping cost. On February 19, my daughter called and stated that the bank withdrawal was done on February 9, 2010, and the ring would arrive March 1, 2010. No withdrawal has been make on my card.

I called and talked with a David. He stated the other people I talked to were wrong. He stated the ring was at the vendor's. They got the money orders, and the ring had not been done yet. I asked for the vendor's number or to talk to someone higher than him. He avoided the question and stated the ring would arrive in maybe 4-6weeks.

I asked him why they did not stick to their guarantee, and he stated they do. I asked then why I do not have my ring and why I was lied to. He stated I wasn't. I stated that you states on the that you call may be recorded for quality purposes. I told him to listen to them. He didn't know how. I asked to speak to a supervisor. He didn't know how to do it. I asked to know when the ring would be shipped. He stated 4-6 weeks. I hung up.

My husband has since passed away, and that is the last thing he ordered. I have his and my name engraved on it, and I want that ring as he is gone now. They should have to honor their guarantee. I have the e-mail confirming their guarantee.

We ordered some Dragon Ornaments for Christmas which arrived in 2 shipments. 3 of the 10 ornaments were broken so I glued them. Then, 3 weeks later, we were charged another $140 and shipped 2 more boxes of ornaments. We called the company, and were told that we had actually ordered a "series" and that the website was "unclear" which is utter nonsense. They charged us twice, sent us four seperate shipments, and tried to make it sound like it was our fault. Needless to say, you buy from this company at your own risk!

Nothing came. 3 months later, I received an e-mail, saying they expect the delivery in 2 weeks. ... Nothing came. My credit card was not charged back then. Lately, ~ 12 months after, I have noticed strange charges from them on my credit card. For 3 months in a row. Nothing delivered. I told the credit card company to repell the charges. DO NOT DEAL WITH THIS COMPANY!

Clearly, they are selling items that they do not even have in stock, I just can't imagine that it requires 5 months to order and have the item delivered. I could take a course, make it and walk from Texas to Michigan and deliver it myself in that amount of time. If you want your purchase, choose another company, this has been very unfortunate for our granddaughter's birthday gift.

I purchased a Philadelhia eagles train in decemer. I was charged for the train. The train was returned and a credit was issued. The time the train was returned and the credit was recieved was several weeks so I pute the charge on my credit card in dispute until the merchandise was received.

A temportrary credit was issued. Then the company issued their own credit on 1/3/08. During this time a letter was sent from my discover card to the merchant requesting a response. Collectibles today did not follow the policy they agreed to when they accepted the dscover card and the dispute policy which they agreed to with discover card. Collectibles today did not respond to the letter sent by discover. Discover card issued a credit to my acount again because they did not hear from collectibles today reguarding my claim..

I have recieved several bills from collectibles today. Each time calling and speaking to a representative and being told the problem is resolved. Now I received a letter from a collection agency for the amount of 78.94. The customer service supervisor Adam. at collectibles today was rude sarcastic and refused to provide me with any dates or information reguarding the charges. He would not send me any information in writing. He demanded the bill be paid. I asked where to write a letter of complaint and he provided me with a name which I was told is a pen name and the person does not exist. There business practices are deceptive and misleading.

My name has been turned over to a credit agency for an error made by collectibles today. I have sent numerous hours on the phone and computer with credit card companies and this company.

Back in November I placed an order for a X-mas Ornament which right in the ad it stated Order now for Christmas Delivery when I checked the order status the end of NOvember I was informed by the customer rep that she had to put in a code from the ad for the guarantee delivery, I then called today and was informed that they do not even have the product and not sure when they will get it they have my credit card # for payment in full but have not been charged for the item what recourse do I have I would like this would be false advertising.

Order placed online www.collectblestoday.com on Aug 8, confirmation email recieved Aug 8 stating item ships in 3-5 days. Aug 16 credit card billed (8 days), I called and they have no records of the order, they cannot give ship date, and state it can take 4-6 weeks, the confirmation email is just a generic, most orders arrive in 4-6 weeks. Aug 23 I ask for refund but they state item has shpped and they cannot refund.

Aug 27, still no item, call again and they still have no information, representative states we aren't a shipping company and we do not have tracking information. Still refuse to give refund, they are rude and unprofessional, will not even provide me with a ship date or company.

Still have not recieved item, after 7 telephone calls and 12 emails. No representatives have called or written back. Refuse to provide refund of $175

I am yet to contact them due to the holidays but will be consulting a legal firm to see if there is any action I can bring against the company for sending me an unsolicited item and invoice.

I odrered a Victorian Christmas Carousel in October 2004. I sent a payment on Oct. 18 and they deposited it Nov. 8. I have not received the item. I contacted Rebecca Jones via email and asked why I have not recieved the item. Her response came the next day explaining to me that they sent me a letter to alert me to a shipping delay. I received no such letter. I had been watching the mail to see if, maybe, I needed to make a second payment before they shipped the item. (which is not the case) I informed Rebecca Jones, in my second email to her, that I never received a letter warning me of a delay.

I explained that the item was a Christmas gift and asked how long the wait would be. Her response came the next day and she explained it could be anywhere from 6 to 8 weeks. Although in some cases, 10 to 12 weeks. I wrote another email saying this was unacceptable and I needed the gift or a refund right away. She responded with an email that said she was sorry I was canceling my order and my refund was being processed. Rebecca Jones also provided me with a phone number. I called the number and told the supervisor my story and he explained all refunds are done electronicly and I would have to wait 7 to 10 days for it.

This was a Christmas themed item I had ordered back in October. The item was a gift and because of the extended delay I am left with nothing for the person this was intended for. Furthermore, I live paychech to paycheck, and having recently mailed out all my bills, I am left with no money to purchase a replacement gift. No money and no gift for Christmas.