ClassicCloseOuts.com

I made a purchase and the item I received was the wrong sized therefore I decided to return it back, after a few weeks I try to contact them to refund my money back to the account, I emailed their refund and returns department so many times, and they kept sending me the same information but the money was never returned to my account. I have several emails from them answering me and giving me approximate dates for the refund. I still have the emails that they sent me, and also I kept all the ones I sent them. If you need them.

This is a fraudulent business. I wonder why they are allowed to keep their business license and host a website to continue duping customers of their money? On 2/14/2009, I went to their website, ClassicCloseouts.com, and made a $60.74 purchase for assorted items with my bank card. The items arrived several days later and I naturally tried them on. The two pairs of trousers could not fit (too small) and the two jackets were several sizes too big. The t-shirt did not fit either. The only item that fit were the pair of socks which I decided to keep but decided to send everything else back. There is no customer service number on the website to contact a live representative of the company to try and get issues resolved. So I got concerned and used the online contact form to post a complaint. They replied saying that they had sent me an RMA number to put on the return merchandise shipment.

I packed the stuff in the original box they shipped in and sent them back with specific reasons as to why II was returning them. That was on 2/16/2009. Since then, they have refused to refund my $55 even though they indicate that I should wait for the money to post on my account. I have been waiting since February 2009. It is now June 2009 and still I have not received the $55 refund from them. I have emailed them and all I get is cursory reply that I should wait for the money to post on my account.

To this day, I have never seen the $55 refund from ClassicCloseouts. The bank has not seen it either. I threatened to file a complaint with the FCC, FTC and BBB but this did not faze them. Finally, I did so last month. But that did little to change anything. To this day, I have not seen my refund. How is a bogus company such as this allowed to operate with impunity? Now I know what their bogus claim, "We've proudly saved smart shoppers $170,888,144.12 since May 2000!" which means my $55 refund is part of that claim! They robbed me and other customers. On the website, they make it appear so though the money was credited to my cc but this did not actually happen.

I have gotten a refund from one company that sent me an item I did not like within a few days just with a simple phone call and email but not so with ClassicCloseouts.com. I spent $15 to send the merchandise back to Hempstead, NY office. I believe a good number of customers have complained about this company and that the concerned authorities have been given enough information by the victims to act on this fraudulent business. Why is it that no action has been brought up againist this company? How about bringing a class action lawssuit againist it since the authorities do not want to act on this scam shop? I have spent hours and days sending email to them reminding them about my refund.

This is a fraudulent business. I wonder why they are allowed to keep their business license and host a website to continue duping customers of their money.

On 2/14/2009, I went to their website ** and made a $60.74 purchase for assorted items with my bank card. The items arrived several days later and I naturally tried them on. The two pairs of trousers could not fit (too small) and the two jackets were several sizes too big. The t-shirt did not fit either. The only item that fit were the pair of socks, which I decided to keep, but decided to send everything else back.

There is no customer service number on the website to contact a live representative of the company to try and get issues resolved. So, I got concerned and used the online contact form to post a complaint .They replied, saying that they had sent me an RMA number to put on the return merchandise shipment. I packed the stuff in the original box they shipped in and sent them back with specific reasons as to why I was returning them. That was on 2/16/2009. Since then, they have refused to refund my $55, even though they indicate that I should wait for the money to post on my account. I have been waiting since February 2009. It is now June 2009 and still I have not received the $55 refund from them. I have emailed them and all I get is cursory reply that I should wait for the money to post on my account.

To this day, I have never seen the $55 refund from Classic Closeouts. The bank has not seen it either. I threatened to file a complaint with the FCC, FTC and BBB but this did not faze them. Finally, I did so last month. But that did little to change anything. To this day, I have not seen my refund. How is a bogus company such as this, allowed to operate with impunity? Now, I know what their bogus claim "We've proudly saved smart shoppers $170,888,144.12 since May 2000!" means. My $55 refund is part of that claim! They robbed me and other customers.

On the website, they make it appear so though the money was credited to my CC but this did not actually happen.

I have gotten a refund from one company that sent me an item I did not like within a few days, just with a simple phone call and email. I spent $15 dollars to send the merchandise back to Hempstead, NY office. I believe a good number of customers, have complained about this company and that the concerned authorities have been given enough information by the victims to act on this fraudulent business. Why is it that no action has been brought up against this company? How about bringing a class action lawsuit against it, since the authorities do not want to act on this scam shop? I have spent hours and days sending email to them reminding them about my refund.

I ordered a pair of panties (lol) from them on 3/5/2007 and was sent an email on 3/6/2007 saying it shipped. On 3/22 I contacted them because I never received it via UPS! I got a reply saying they were going to track the package and file it as lost status. I sent another complaint via email and they said Thank you for your recent inquiry. Our credits department is still looking into the matter. I apologize for any delay, a credit will be issued as soon as possible. - Frantz No wonder the shipping was FREE, because you NEVER get the package or a refund!

I asked for the item to be shipped again, I asked for a refund. It's been over 2 years and still nothing.

I was reconciling my statements against MS Money and discovered the charges. I bought clothes from them on 11/13/05 and returned 2 pairs of jeans on 11/25/09; I was not credited the return until 4/11/06!! That was my last time shopping w/them.

On my July 2008 statement is a charge of $69.99 on 7/23, then on 8/11 AND 8/22 there are charges for $79.99!! That's around $230 + interest! I checked online, found TONS of sites w/these complaints, and immediately called the credit card company; I told them what I found on a Google search; they offered to change the account number if I wanted to; while a hassle, I definitely agreed. What's a few weeks of not using the card (and believe me, we use it!) for peace of mind that this company won't take me for anymore money!

August 11, 2008 ClassicCloseouts.Com illegally charged my MasterCard in the amount of $59.99 and on August 20, 2008 they again illegally charged my MasterCard for $69.99. Without a doubt, these charges DO NOT belong to me or anyone in my household.

On December 16 and December 17, respectively, I rteceived letters from CitiBank that included documentation from ClassicCloseouts.Com in which they state that I had enrolled in their Frequent Shopper Club. This is completely FALSE. I have never signed up for such a membership. They also mentioned that I could have signed up under ThirdFree.com? and I most certainly did not. In fact, isnt it odd that ClassicCloseouts.Com is claiming that BOTH of their illegal charges were for membership enrollment? Tell me, why would I sign up for a membership twice??!! Also, can they produce an email (with my email address!) showing that I signed up? They cannot because I never signed up. Ive never even seen an email from them with this type of offer!

Just to give you a little history, I was diagnosed with breast cancer the end of 2004. In January 2005 I underwent chemotherapy which lasted for 5 months. Upon losing all of my hair due to chemotherapy, one of the chemo patients at my Oncologists office recommended that I buy warm, cheap hats from ClassicCloseouts.Com. That is the ONLY time I have ever ordered from this company. That was in 2005! I am upset that ClassicCloseouts.Com has retained my MasterCard number all this time and now they are falsely trying to charge me on three occasions. This is just not right!

In July and August, 2008, this company put fraudulant charges on my credit card for $69.99 and $69.99 saying I had signed up by email via their invitation. I disputed the charges with my credit card company, and my company sent me a letter to send the written response, but I received the letter late and the company did not receive my response on time. Therefore, they did not reverse my charges. Now when I called the company back, they told me that under visa rules and regulations, they cannot dispute the same charges again. I have to talk to the consumer. This consumer does not pick up the phone at all. Only one time one person in the name of Samar picked up the phone and said that the manager will call me. But no body get back to me. This is fraudulant company.

ClassiccloseOuts.com is saying they are legitimate charges and my credit card company is applying these charges back to my credit card. I never authorized this company to charge my credit card. I have attempted to call this company, only to reach an answering machine, I have left my number for them to call me back and no response from them. My credit card company sent me the paperwork that was sent by this company trying to validate these charges. Their letter has no return address, no phone numbers, and numerous misspelled words. Not something a legitimate company would be doing. I do not like having to constantly dispute these charges. something should be done to this company. these charges have been reapplied to my credit card. I closed out the original card and now I have to dispute the charges again.

I was charged on my Visa debit $50.08 on 12/4 although I did not order anything from them. I did have an order 8/27/08 for $50.08 which they were paid. When I called, I kept getting leave a message. when I attempted the email function on website, no one responded. I finally talked to someone named Samar on 12/5 and he told me that I was right since there wasn't an order and it must be a computer glitch or a new employee put it as auto debit. He said he couldn't refund but a supervisor would call me.

one has and I have called 8 more times and emailed 6 more times. No response. My bank says I have to wait 30 days to dispute so meanwhile I am out $50.08. I am cancelling my debit card as I fear they will continue to use that info to take money from my account. Not only did they take it but it originated from Great Britain and I was charged a 40 cent international fee.
I am so upset at this company for being so unprofessional and have read all the other problems customers have experienced.

Thank you for listening.

In August and September, 2008, this company put fraudulant charges on my credit card for $79.99 and $59.99 saying I had signed up by email via their invitation. I disputed the charges with my credit card company, and the charges were reversed. ClassicCloseOuts.com is saying they are legitimate charges and my credit card company is applying these charges back to my credit card.

I never authorized this company to charge my credit card. I have attempted to call this company, the guy who answered just transfer me to an answer machine. My credit card company sent me the paperwork that was sent by this company trying to validate these charges. Their letter has no return address, no phone numbers, and numerous misspelled words. Not something a legitimate company would be doing. I do not like having to constantly dispute these charges. something should be done to this company.

these charges have been reapplied to my credit card. The dispute department of my C.C. refused to credit back, I just have no idea what can I do for this trouble.

In July and August, 2008, this company put fraudulant charges on my credit card for $69.99 and $79.99 saying I had signed up by email via their invitation. I disputed the charges with my credit card company. The $69.99 charge was reversed. The $79.99 charge still is being investigated.

ClassicCloseOuts.com is saying they are legitimate charges.

I never authorized this company to charge my credit card. I have attempted to call this company several times, only to reach an answering machine. Each time I have left my number for them to call me back and no response from them. It is impossible to speak with anyone in this company, they do not answer phones,e-mails or anything else.

My credit card company sent me a letter from ClassicCloseouts/Thirdfree trying to validate these charges. stating that I had signed up via email for some kind of membership. This is completely false. I have never signed up for any membership that comes to me unsolicited.

Their letter has no return address, no phone numbers, and numerous misspelled words. Not something a legitimate company would be doing. I do not like having to constantly dispute these charges. something should be done to this company.

What angers me is that I had to close out my original card because of the continuination of the fraudulent charges. But now I have to dispute the charges again on my new card.

This is time consuming to deal with these dishonest people. Time wasted trying to contact these people to resolve the issue.

In July and August, 2008, this company put fraudulant charges on my credit card for $69.99 and $79.99 saying I had signed up by email via their invitation. I disputed the charges with my credit card company, and the charges were reversed. ClassicCloseOuts.com is saying they are legitimate charges and my credit card company is applying these charges back to my credit card.

I never authorized this company to charge my credit card. I have attempted to call this company, only to reach an answering machine, I have left my number for them to call me back and no response from them. My credit card company sent me the paperwork that was sent by this company trying to validate these charges. Their letter has no return address, no phone numbers, and numerous misspelled words. Not something a legitimate company would be doing. I do not like having to constantly dispute these charges. something should be done to this company.

these charges have been reapplied to my credit card. I closed out the original card and now I have to dispute the charges again.

I never realized I was signing up for anything but they are saying I owe them $59.99 for a membership. They offer buy 2 and the 3rd ships free. Since I've only ordered from Classic Closeouts once in three years, I would hardly be a candidate for such a membership. I'm going to attempt to cancel this so called membership per the letter they send to my credit card provider.

I made a purchase through their website a couple years ago and this year in July and August they put fraudulant charges on my account for $69.99 each. I have disputed it with my cc company and filed a complaint with the BBB. It is impossible to speak with anyone in this company, they do not answer phones,e-mails or anything else.

This is a fraudulent company that put over $200 in fake charges on my credit card. My bank/credit card company returned the money - but now I know other people who have had the same thing happened to them, and their bank is not giving back their money.

The have some sort of communication they send to your bank (but not to you, they don't respond to your complaints at all). If you see this on your credit card immediately call your bank and cancel your cards as stolen.

I made 1 purchase from ClassicCloseouts in December 2003. I have been charged $79.99 in July 2008 (which I disputed) and another $79.99 in August 2008 (which I have also disputed). I attempted to call the company and the first time the phone just rang, no message or voice mail. I called again and received the message to call during their hours of operation.

My credit card company reversed these charges, but sent a letter from ClassicCloseouts/Thirdfree stating that I had signed up via email for some kind of membership. This is completely false. I have never signed up for any membership that comes to me unsolicited. The charges appeared on a credit card that I no longer use, so I knew immediately that these charges were FRAUD.

This is time consuming to deal with these dishonest people. Time wasted trying to contact these people to resolve the issue.

Charged 69.99 on credit card for a service referred to as third free. Apparently an email was sent that I agreed to they had my credit card number on file and charged my card 69.99, eventhough they state only indidviduals who deal with 3x's annually were targeted to the best of my recollection never dealt with the company. Charged back through credit card company sent a dispute letter tried to contact someone numerous times through out the ordeal never to get an answer or response.

Trying to pay down debt constant 69.99 charge reappearing on card, charged back at least three times, four with the dispute, taking a lot of my time to try and fix or communicate with the the company.

purchased items 1 year ago and they started billing my credit card 10 months later for purchaces that were never made. I contacted my card company and they keep putting doing credits and then turn around and recharge me. Even changed my card number and they still continue to say I am making purchases.

Went on line to classiccloseouts fraud and you shold see the complaints I am not the only one there are lots. This is fraud and its big!!! No one really knows for sure the addresse.so please help us all

This has been upsetting to think people can just steal your money thru a credit card co. and months of my time to try to fix it and can not get it resolved and lots of money.

I, too, found a series of unauthorized charges from ClassicCloseouts/Chadwicks et al on my Visa Card over a period of several months. When I called the company I was told that my name was not even in their system. And there was no record of me having made any purchases. It wasn't easy and one man was very unpleasant, but fortunately my credit card company reversed the charges after I filed a signed fraud complaint.

Then After I was issued a new credit card number I began to feel safe. But last month it happened again! I don't who or what or where these apparently crooked people are, but with all this fraudulant actvity they should be put out of business and probably put in jail!

A lot of worry and a lot of time and energy.

I purchases some children's clothing from Classiccloseouts 6/20/08 and received the product without problems. Later on my credit card invouce (same card as which I used to purchase the clothing) two charges showed up $79.99 on 7/30/08 and $69.99 on 8/13/08. I clearly did not make those two purchase amounts. I called my credit card company and placed a dispute purchase.

As of 11/01/08 Classiccloseouts sent my credit card company a letter stated that I agreed to a ThirdFree membership via email. I have NEVER heard of that website and I NEVER would have signed up for such a bogus thing in my life. Now my credit card company has placed the charges back to my card. Here I am back to the drawing board.

I have tried calling Classiccloseouts so many times to always get the same recorded message and I have emailed the company so many times to never get a valid response from anyone. I tried to view the Thirdfree website and it has a failure problem, obviously a bogus site. I am not going to give up. Classiccloseouts and Thirdfree must be penalized for these horrible things they are doing to so many people out there. This is wrong and we need to stop them.

They also use the website name thirdfree.com. I purchased a pair of earrings from this company through ebay about 2 years ago. In July of 2008, 2 charges appeared on my credit card from Classiccloseouts.com. One for $69.99 and one for $79.99. I tried to contact them by phone 3 times and only got a voice mail. My messages were not returned.

I also emailed them online twice, those emails also went unanswered. I filed a dispute with my credit card company. Clasiccloseout.com responded to the dispute saying I responded to an email they sent me to purchase a membership. This is untrue. I did not receive an email from them. I did not want to obtain a membership with them. If that were true, why was I charged twice and 2 different amounts. This is clearly internet fraud. I am still in disputes with the credit card company.

Two unauthorized charges: 69.99 each on 2-July-08 and 13-Aug-08. My credit card company reversed the charges.

On June 25th I noticed a debit to my checking account in the amount of $59.99 from Classic Closeouts. I did not recognize this charge, so I called the number shown on my statement and tried to leave a message about this issue, but the voice mailbox was full. I went to the website to inquire about the order, thinking I had forgotten a purchase I'd made. Classic Closeouts had no record of my order. I continued to try to call them with the same issue as above...a full voice mailbox. I sent an email via their website to contact me about the issue and have yet to hear from them.

Today - August 3rd - I noticed ANOTHER charge on my checking account in the amount of $69.99. I KNOW I have not made any purchases from this company and have left voicemails with them to contact me ASAP regarding the issue. I have also emailed my bank telling them that I do not recognize the charges and want to have any transaction from Classic Closeouts DENIED. I would like to know where to go from here.

My checking account has been charged $129.99 for items I never ordered or received. UNAUTHORIZED TRANSACTIONS

I found classiccloseouts.com from shop.com and placed and online order in August, 2005. When I received the clothing from classiccloseouts.com, all the clothing was defective. Then I called their customer service for return authorization number and follow their return instructions to return the merchandises by each order number. The company never contacted me in any way, and I have to call them every month and email them to inquire about the return status. They always say their return department was very busy, and when they receive and process, the information will be posted on my account. I keep checking my account every week and keep calling them every month, but nothing happens. they just want to delay as long as they can until I cannot do anything to get my money back. I called my credit card company but too late, it's over 90 days. I returned 8 orders totalling $2,071.36, and they only refunded 1 returned order for $195.84 to me in January, 2007. They still owe me $1,875.52. I sent my case to a collection agency in October 2006. They passed my case to a third party to collect, and the agency told me the classic closeouts.com was a very bad company. They have what seems a normal return policy, but they just don't give your money back.

It's cost me another $161.90 for shipping fee to ship those junk clothes back to classic closeouts.com and spent so much time to make phone calls--not to get my money back. It turned my life upside down for over two years. Still very upset!

On December 6, 2005 I placed an order online with ClassicCloseouts.com. I received shipment of my order on December 9, 2005. I was not satisfied with the merchandise and on December 12, 2005 and I returned it via UPS. Their return policy reads as follows: We will notify you via e-mail of your refund once we have received and processed your returned item(s). Please allow 1 to 2 weeks for your return to be processed from the day it is received. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our processing your return.

It has now been 11 months since ClassicCloseouts.com has received my return and I have not received a refund nor have I been notified via e-mail that my return has been received and processed. I have contacted them via e-mail several times regarding this matter and their response is that if my return has been received it will be processed. Theer is no phone number listed on their website and and when I requested that they send me their phone number via e-mail they never sent it.

AFTER RECEIVING AN ORDER BACK IN FEB.2005, I RETURNED THE ITEM(COAT)THE VERY NEXT DAY. THE ITEM DID NOT MEET STANDARDS. I HAVE BEEN TRYING FOR TWO MONTHS TO GET A CREDIT ON MY CHARGE. I HAVE E MAILED THIS COMPANY MORE THAN SIX TIMES REQUESTING A REFUND. CLASSICCLOSEOUTS.COM KEEPS E MAILING ME SAYING MY ACCOUNT HAS BEEN CREDITED. THIS IS NOT TRUE BECAUSE I CONTACTED THE BANK (PROVIDER) & THEY RESEARCHED THE PROBLEM.

I have a complaint about the online apparel store ClassicClosouts.com. I placed an order for 4 items of clothing from Classiccloseouts.com on 8/13/03. When delivered, all the garments were the wrong size, so I returned them to the company following the detailed instructions on their web site with the Return Authorization Number.

This Return Authorization Number was clearly marked on the outside of the box and on the invoice in the box with the goods. The date of the return was 8/24/03. My account has not yet been credited for this return and my credit card has not been refunded.

I order a swimming suit through this company on 9/16 of this year and received and later recceived an email saying that it had been shipped on 9/19. Since i shipped it using standard postage their wbsite says it will take 5-10 business days for it to arrive and the order status can be checked through their website. their website transferred me to the fedex page where it said that using the tracking number I had it had already been delivered to notre dame.

another part of their website referred me to the us postal serivice and using that tracking number said that tracking information had never been purchased. i wrote five emails to them asking where my order was. on 10/8 they finally responded saying that it had been shipped with fed ex and showed my the tracking information with what was supposedly my order but it said my order had been delivered to mountain home, idaho on the eighth. but on that tracking information the order number was different from my own.

they also said i coukd check this myself anytime by going on their website, which i haven't beem able to do. i wrote them another email on the eighth telling them i had not received my order and that that was the wrong order number and they have yet to respond. what is also weird about this company is that when i was researching whether or not to shop through them several companies had sites whcih customers endorsed heir services and large companies such as amazon did and still do sell merchandise to their customer through this company.