Central Coast Nutraceuticals

Andrea of Lilburn, GA April 24, 2009

I made an online purchase of a product called AcaiPure advertised as free trial for 4.95,which I authorized, with an understanding that if satisfied, then we could authorize monthly shipments. I deliberately called to make sure that no further charges were taken from my account. The customer service reps can NOT find the notation now! I found 2 debits from my Wachovia checking account in the amounts of 39.95 made on March 30 and another on April 14 for 44.95.

I called several times, but the company that provides customer service IS NOT Central Coast Neutriceutical Inc, but a customer service for hire.They wouldn't offer any other way to resolve the issue. I made 3 phone calls that were very upsetting due to the totally unprofessional manner in which these representatives handled my concerns.

I DID NOT authorize future debits from my Wachovia Bank account. I'm on SSI disability and cannot afford for this to happen.The mistake I made was trusting an online company to be legitimate! I've since learned, but am sick about there being no information as to who else to contact. The telephone number I listed above is the "hired customer service". Googling didn't produce any other results. PLEASE HELP. Thank you

Sylvania of Pensacola, FL April 14, 2009

Sylvania of Pensacola FL (04/14/09)
I tried the free trial and I cancel the order in the time frame. I receive a email the order would be done in 42 to 72 hours. Instead on 4/10/2009, the company billed me for 78.90. I called and I was told that they would only refund 30.00 and I keep the product. I do not want the product and I explained to why they did not send me the rma number so that I could send the item back. She told me that I would have to pay to send the product back and that would cost me about 15.00 each. So she gave me the other 15.00 each for the two items in credit.

I only paid shipping cost of 4.95 for the Acaipure and 6.95 for Hoodiawater and now that I am canceling, I would have to pay a total of 15.00 a piece to send the products back. I learned my lesson and I will not buy anything off the internet again.

By this company charging my debit card, the money was not their and the bank charged me 27.50 a piece for the two items a total of 56.00. So now I am not of 78.90, 56.00 plus the 11.90 that I paid for the free trial. The company will refund me back 30.00 and the total cost on my end is 116.80. The bottom line I want my money back of 104.90 they can have the 11.90 for the free trial.

Loyd of Lakewood, CO March 31, 2009

Loyd of Lakewood CO (03/31/09)
This company offers a 15 day free-trial of thier product Acai-Pure. You pay ONLY 4.95 for shipping. I ordered the product and decided it wasn't doing anything for me, called to cancel, and was told I had to go to a website for a return aurhorization to return the product and then my account would not be charged the re-occuring 39.95 charge. The RA never arrives, and the charges never stop, no matter how many times you call or how many times you request the RA.

The ONLY way to STOP these charges from this company is to CANCEL the credit card you used to place the order. What a hassell. Not worth it for a product that is doubtful that even does what it claims in their advertising. Worse is that fact that I personnaly believe that this is all by design. This company is trying to make a profit on a one-time basis based on confusion and hopes that these charges won't be contested, instead of trying to build repeat business from satisdfied customers with a ligitimate product.

Their customer service consists of an automated-phone-loop-from-hell that eventually disconnects you! The website for the return RA is nothing but a scam I believe. I requested an RA on mutliple visits and got NADA! Wasted too much of my valuable time with this rediculous company, but eventually made a persoanl visit to my bank only to find my ONLY option was to cancel my credit card.

Doesn't seem fair to me to have the burden put on the customer to get charges stopped like that! In the old days before all of these forced improvements in our lives, a call to my bank with a stop payment notice and a complaint to BBB and these shmucks would have been out of business! Now it's a major big deal to even get the charges stopped! Mean while they continue to scam millions of internet users every single day I am sure!

Lynn of Lawrenceville, GA March 23, 2009

Lynn of Lawrenceville GA (03/23/09)
I ordered a free sample of teeth whitener for cost of shipping & handling. On the order sheet, they have these other products offered that are monthly charges with boxes that are already checked and I did not see this (it is extremely deceptive and fraudulent marketing). I received this product with a sales receipt that was called Colopure (with Hoodia), Hoodiburst Gum for 9.95 and Hoodiawater 1 unit for 29.95 with shipping and handling of 4.95. I then started seeing these monthly charges from some company called Fit for Life for 29,95 a month. I called to cancel and return the Colopure - Hoodia product and program and was given an RMA# for both Celebrity Smile and Colopure and told to ship it First Class back to their Fulfillment Center for a refund less 15% restocking fee. I wasn't happy but at least it was something.

I got no refund at all and they have my product. I sent it back to them in separate packages but they said because I did not get a delivery confirmation or tracking number I would not get a refund normally. David asked me to fax my Post Office receipt and he would see what he could do. I called back and spoke with Giselle, who told me I was ignorant and when I asked to speak with a manager, she immediately said that she was the manager (which is not the case!) I finally realized that she was not going to help me but abuse me so I just hung up.

I immediately called back and spoke with Rick and I just asked if he could maybe transfer me to David - I told him the situation and he said he would go back and look in the faxes and he tried to help but told me to call the next day and speak with David. I am going to do this, however, I do not have any hope. I did call the other company Fit for Life and explained to them that I did not see their wording or anything about them. At first the lady offered me one month refund (they had charged me 3 months @29.95 but I asked to speak to a manager and he said he would return my entire amount and gave me a confirmation number. He said that they were NO LONGER associated with Central Coast Nutraceuticals, Inc. and was very nice.

Paul of Carmel, IN March 1, 2009

Paul of Carmel IN (03/01/09)
Like many other reports on this web page. we ordered Colopure's 1 month offer for 1 plus S&H. We received that, plus Hoodiburst Gum and Hoodiwater (which we did not order)and a bill for 45.85. It was a true scam. We did not open or use. We contacted their customer service (Kelly) and sought to return everything for a credit. They provided a Fla address for returns and assured full credit upon receipt. We mailed it all back --No credit was issued.

We later learned we were on some kind of subscription (information at that time was in the smallest of print on the bottom of the page), and they following month they billed us 38.92 but they sent nothing the second month. After more than an hour on hold, I spoke with Kelly who promised to terminate the subscription and refund money. That was merely theft! None of what they promised has happened. The next month we were billed 29.95 from Fit-Fac weight loss company. We never ordered anything from them, nor had we ever visited their web site. I later found this to be an associate company to Colopure and they simply took the credit card info and gave it to them. This was a totally unauthorized charge. The nest month another 29.95 from a company called www.selfhelp. Citibank was less than helpful, so I closed the credit card account to cease future charges. Be assured that this company and all its associate companies are scams. Beware and do not order.

At this moment we are out 145 from these immoral charges. We have wasted hours trying to rectify and had to close a credit card account. We send product back, losing postage and insurance costs.

Lori of St. Louis, MO February 27, 2009

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