Carparts.com

I purchased a transmission form Chavez Used Auto Parts for a 1999 Honda Accord, 4 cylinder engine. As soon as I filled out the order slip, they took the money out of my account and then it took them over a week to ship it to me. Upon receiving my order between them and UPS, some of the parts on my transmission was broken. I had to order a shifting solenoid which I paid $292 and the only thing they offered to give me $150. Then I paid a technician $700 to remove my old transmission and install the new one. Now the transmission still don't work properly. It won't go in second gear and it won't down shift when I come to a stop.

I also filed a compliant with UPS and they did a investigation over the phone but I can't get any answers from them either because I was the receiver when I'm the person that paid for the shipping. Frank is now telling me to send the transmission back and they will give me back my money that I paid for it. But I have to pay the technician to remove it and also pay for the shipping again. I feel that they should pay to have someone to just fix the transmission being they didn't properly Dyno test the transmission. I'm a soldier in the US Army with a family to feed and I don't have the money to keep going back and forth with them. The part suppose to have a 30-day warranty and was also supposed to be in excellent condition. Please help me resolve this issue because I'm ready to go to JAG and get a lawyer to take care of this problem.

I ordered a rear window regulator and a right rear window regulator from Shemies Co. LLC. They deducted $200 from my debit card about three or four weeks ago, and didn't send me anything. They removed the address, so I can't find a phone number to complain. Would you help me? My name is Ernie **. My number is **. I would appreciate any help you can give. Thank you.

We ordered a part a couple of weeks ago after having been told the part was in stock and would be delivered by a certain date. It took three calls (wasting a total of 2 hours of my life) to finally get to a point where I needed to cancel the order.

First, they said they just upgraded their system and that the new and old systems don't totally talk to each other (not the consumer's fault) but the part was on its way, although no tracking number could be found. Next, they still couldn't find the tracking number, the part hadn't been sent because the part wasn't in stock (We would not have ordered the part if they had told us it wasn't in stock). It just feels like they tell you want you want to hear and when that doesn't work, they lie

Like others, due to an item which was out of stock and on backorder, I cancelled my order online AND over the phone with a company representative. Nevertheless, the company went ahead and charged my card and shipped the unwanted item to me. This is just unacceptable and a HUGE waste of time and energy for me, for my credit card company and, ultimately for CarParts. I guess they hope that if they make cancellation difficult enough, people won't bother to follow up and will just let the charge sit on their credit card. I am so [upset] at this company right now!

Carparts.com overcarged me $22.68