Buy.com

Before I proceed, I'd like to say that I placed orders from buy.com many times in the past, but this experience has completely turned me off and I would never do business with them again.

I made a purchase on 4/18. The items were listed as In Stock and Usually Ships in 1 to 2 business days. I received instant order confirmations. On 4/25, I emailed buy.com asking when my orders would ship. On 4/26, Alexis replied, stating that on 4/19, someone left me a voice mail asking for more information, and to notify them if I did not receive this message. I replied, and asked for them to call me or verify my address through email. The same day, Tamie responded, saying that my info was forwarded for review and that my order would be processed in 1 business day. On 4/30, I got a voice mail asking me to call to verify my address, but no number was left. After hours on the phone, I finally verified my address. Within minutes, my orders were canceled by the marketplace seller, stating that the stock at the lower price was no longer available. They said buy.com took too long to process the order and it sold out.

I contacted buy.com asking them to honor the price, but they refused. I spoke with 2 reps before trading emails with Robert **. He claimed that there was a price mistake and said they will not honor the sale. This was not a price mistake and there was no reason to assume that. I purchased the items for $118, but buy.com claims that it is $1218. This sells for $599 everywhere else, so there was no reason to assume that it was fat-fingered. I figured this was a clearance item, since a new model of the tablet is about to be release. I was offered a $25 gift certificate, which I refused. Then they offered me $100, which I also refused. Then Robert offered to price match 1 of the tablets to a competitors price of $599, which was ridiculous because I could have just purchased at that price originally. After I refused, he stopped responding.

This is unacceptable.

I had ordered 5 shoes: 2 shoes of size 11.5 and 10.5 (Itasca Searay Men's Hikers, Camo), these have not been delivered yet; and 3 shoes of sizes 12, 12 and 10.5 (Glagla Classic Athletic Water Shoes with Mesh). I also paid $36.15 for expedited shipping. Today, I received 1 box with 2 Glagla Classic Athletic Shoes with Mesh but of sizes 11.5 and 10. Three problems: I ordered 3 pairs of Glagla, but received only 2 in the box. Both shoes are of wrong size, I ordered size 12 and got size 11.5. I ordered size 10.5 and got size 10. I have paid $36.15 for expedited shipping and now I am with wrong-sized shoes and one pair of shoes is missing.

Your support person tossed me to some other vendor. This is not fair! I paid to Buy.com and I want Buy.com to find the solution for me. This is my first time using your service and I have a terrible experience! I hope you can prove to me to find a reason to use and/or recommend your service to anyone I know.

I ordered a cover for my Mac almost a month ago to be shipped to a friend's house (friend was going to bring it to me when she visited as I live overseas). I received an email confirming my order, but nothing after that.

Almost a month later, my friend told me she never received the cover, so I log in to the website to find out that the order was put on hold. I called customer service and they told me that they called my billing phone number (useless, as I live overseas) to verify my credit card information, but couldn't reach me so they put the order on hold. I asked why I didn't get an email notifying there was a hold on my order, and the answer was "We can only call." I was also told that I should open a credit card in the country I'm in so that I can put down a phone number I can be contacted on.

They said the account specialist would contact me within 24 hours. Still nothing, so I had to call back and ask for rush delivery, which they now say is impossible unless I re-order my cover and pay for rush charges myself. I said forget it and cancel my order and then immediately, I received a lovely email notification saying that Buy.com has canceled my order because I was non-responsive to their inquiries. I'll never, ever, ever buy from them again!

I ordered a product (range top hood) from buy.com. ANTOnline was the seller on buy.com to my parent's house in VA. The product was shipped in a timely manner. However, when I received it, it was in a box that was torn and the packaging material was broken. The range top hood had a large dent on the front. It looked like it was a used product but was advertised as a new one.

I contacted ANTOnline about getting an RMA number. They emailed back without giving me an RMA number. They also stated it was the customer's responsibility to repackage it and mail it back to them and then they would fix it and return the product. It was a defective product and I do not want any products from ANTOnline. It is giving buy.com a bad name by selling products from this unscrupulous company.

I purchased a Ducane Affinity 4100 natural gas grill from Buy.com. It arrived on March 29th (Thursday). I built it on Sunday, April 1st. When about 80% done with the installation, when we went to put the grill body itself on the frame, we found that there was a 1 1/2 inch slash in the metal grill lid. I immediately took pictures and sent two emails to Buy.com. This morning I received an email that stated I had 2 options: get a refund of $20 or disassemble the grill, try to put all the parts back in the boxes and then get everything to fit in the carton the entire grill came in. Fat chance I'd ever be able to figure out what part went in what box, let alone being able to get all the small boxes and the grill body to fit back into the shipping carton. I'm forced to accept the $20 and buy a new grill lid from another source (over $100). This company has no idea of what good customer service is. I will never again buy anything from Buy.com. I'd give them 1 out of 5 stars. The price was good, the item arrived on a timely basis, but that's about it.

I ordered Microsoft Windows Small Business Server 2003 Client Access License add-on from March 7th, 2003 until March 21. I still did not receive the $851.34 package. The tracking number cannot do the tracking, it is a fake number. I contacted by emails many times and phone two times on March 19 and 20th, still did not have answered. I informed Buy.com. I asked my credit card bank stop payment and file a complaint to consumer affairs. They responded by email next day and refund. I'll never buy from this company again.

I ordered an item on December 2 for a Christmas gift for my little daughter; it is what she wanted most. This company operates like it is 1911 not 2011. They took my money right away but by December 22, not one item yet. They don't know when they will get it either. Why the hell would they even put it on their site? On the paid invoice they sent me it stated "shipping in 5 to 8 business days." They all lie and keep putting me off. I would never, ever shop here again big mistake. Their support is awful. Don't even come to the phone when you ring help line. And then the second time I call the people that you talk to you can not even understand. Zero stars!

Where do I start? I ordered an expensive item (an HD Projector) on their site on a Saturday and quickly felt buyer's remorse. I called no less than an hour after purchasing the item (and waited 10 minutes to get to a live person) only to hear they had already processed and shipped it?! Fine. I still cancelled and asked for a return label to send it back. They said simply to refuse the item from FedEx. That would have worked if FedEx didn't just leave it at my doorstep without knocking while I was home. Another thing I was concerned with is Buy.com didn't request a signature upon arrival? Sorry, but I wouldn't want my expensive electronics sitting on my doorstep in the rain where it could be destroyed or anyone could take it. They should have asked for a signature for items over $400. I received the item, didn't open it and returned it to them via UPS. Eight days later I'm still waiting to get any confirmation of them receiving the item or my refund. I called them back with another long wait only to get to a lady who barely spoke English and couldn't understand me. I spelled out my email address probably 25 times for her (no exaggeration) and she still couldn't get it right! She said she couldn't understand me still.

I asked to speak with someone who could understand me and she insisted I try again. I even used military phonetic alphabet to her and she still didn't get it right. 25 minutes of that **, she finally found my account only to tell me they had received my item (6 days prior) and I need to wait another 6 days. Did I mention that item was expensive? So now I won't get my money back until after Xmas on an item they probably still had at their warehouse (not yet shipped) and could have just reversed it to begin with. Thank you Buy.com for the month and a half long journey of getting my refund and dealing with the terrible non-English speaking customer service! I will never use them again. I wonder how many people just give up and keep the item even after the buyer's remorse, just to save them the hassle? Sheeesshhh. I'm never using Buy.com again.

Wow, what a horrible experience! I wish there was no star. I buy online all of the time as I am deployed overseas often, but this was the first time I had shopped with Buy.com. I usually go through Amazon but Buy.com had a good deal on the Samsung NX200 camera for only $665. Anyway, I tried with PayPal and the order got cancelled, apparently because I used an unverified address, though they never told me why. I am now disputing the charge that showed on my PayPal account!

Then I used my Visa check card and the purchase looked like it went through, but, alas, they referred it to the Address Verification Team. I am about 12 hours ahead and by the time I saw the email they had cancelled the order. I called the team above (1-877-880-1030) and Victor looked into it and blamed me for having a gmx.com email account, saying they get a lot of fraud from those addresses. What? So you cancelled my order without telling me? He said he would reinstate the order but couldn't with two items. I would have to order them again.

So then I get an email confirmation at 9:02 pm saying the order was complete (with 2 items only). But at 9:03 pm there was an email for a cardholder protection form that required a copy of the credit card and a driver's license. Then, without any action from me (I wasn't around), there was another email saying the order was complete at 9:05 pm. And to top it off, at 9:07 pm an email came canceling my order.

I am saving a couple of bucks was not worth this painful experience. I have never had an issue like this on Amazon. Payment processed on PayPal and dispute has been submitted. Remember the order was canceled from the beginning. There is a pending charge on my credit card. I am waiting to see that it comes off. I had to cancel my warranty with Square Trade, who has a great system to cancel. I will definitely check them out again for warranties. I am waiting for the charge to reverse.

Zero stars should have been. Ordered a duplicate item by mistake. Phoned & the duplicated item was cancelled. I was never credited for the duplicate order.

Buy.com sent an email ad offering a Brother PT-1090BK Home & Family "Simply Stylish" Labeler for $12.99 shipped. When I went to the item it was $29.95 plus $6.75 shipping. When I called their Customer Relations department, they said that the $12.99 was for a limited number of items. If this is so, their email ads should state so. (I have purchased many items from Buy.com, generally with satisfaction but, this is the second item in the past 3-4 months that they have switched prices on.)

I purchased two defective HP products from this online store (buy.com) within eight months. First one was a $80 flash drive (which was wrong item) and the second one was a $1,160 business notebook (HP Elitebook 8560w) for my business needs. I used buy.com due to their competitive pricing. The notebook was about $200 cheaper than HP's website and it had two physical defects and one functional defect. I had to RMA again. It looks like they are selling defective products cheaper (as brand new) hoping that people will be too lazy to return and wait. I would recommend to stay away from buy.com.

I purchased a VisionTek Small Keyboard from Buy.com on July 28th of 2011 and failed to work as of October 21st. I spent fifty plus dollars on an item that lasted a little over 80 days. Buy.com reported that it's not returnable to them after 45 days. So I suggest that if you buy anything from Buy.com, just remember that it becomes disposable after 45 days. Stay with Walmart or any local stores that have a refund policy that's better than anything online. Electronics are too unpredictable as to their length of use and it's nobody but you, as the long distant consumer, who loses.

I wanted to buy a laptop. They bumped up the price on the laptop by $100.00 the following day. The said my credit card was invalid, canceled my order and asked me to order again for $100 more, using the same card. Of course, this time it was valid. I did not buy the laptop and I am appalled that they would lie for $100.00. I think that is a crime.

I placed an order for two "Focus" re-manufactured cartridges on 7-15-2011 (order # **) with buy.com and received confirmation that the order would be filled by Abacus24-7. I received the order promptly and was impressed, but surprised that the cartridges were of a different, no-name manufacturer with only an identifying logo that looks to be "GP". I put a new cartridge in the printer and it seemed to print nicely. I use my printer very seldom so I was taken aback when I had to replace the cartridge with my spare just a few moments ago. I estimated that I got about 6 to 10 pages out of the first cartridge and have to order more. This time, however, I will not buy from Abacus24-7.com and I'm considering the same for "buy.com".

I purchased a pair of shoes from buy.com and wanted to return the shoes, but I came to find out that the shoes I thought I was buying from buy.com came from a place I hadn't heard of.

I called buy.com and they said I needed to return to this company. This company doesn't answer their phone (no answering service or recorded voicemail) nor return the email. I was told by buy.com to send them. I'm stuck with these shoes as I have nobody to return them to.

DO NOT buy from buy.com as you don't know where they are getting their merchandise from and you have to deal with an unknown third party. I would have never bought the shoes had I known.

On 06/20/2011, I placed an order with Buy.com for a new Palm Centro GSM (Global System for Mobile Communications), unlocked, for the amount of $49.99 plus $4.37 tax, for a total of $54.36. Shipping was free for this item. I used my Visa debit card to make this purchase. The charge appeared on my Visa account, immediately after making the purchase. On 06/272011, the Buy.com product was delivered to my listed address via USPS. The next day (06/28/2011), I opened the package and discovered that the cell phone was reconditioned, and not new, as advertised. There also was no computer installation CD (compact disc) for the phone's software. Further, the cellphone was a CDMA (Code-Division Multiple Access) model, not a GSM model, as advertised. For these reasons, the product which I received was useless to me, since my cellphone communication provider does not send a usable signal to phones which have a CDMA delivery format.

That same day, I sent a complaint to Buy.com, and was contacted by phone. The operator, Mariliza, assured me that my money would be refunded by the "marketplace vendor", or seller of the item, which was a company named "1SaleADay.com". I was assured that I would be contacted immediately by the marketplace vendor, but I did not receive a call or an email from this company. On 06/29/2011, I contacted Buy.com again, and requested an immediate refund. This time, I spoke with two operators and a supervisor, but I was told that my complaint would have to be handled by the marketplace vendor, 1SaleADay.com. I was told that the vendor would be contacting me immediately. This call was not received until an hour later, as I was contacting my bank to dispute the charge of $54.36.

I eventually received an email with an RMA attachment (Return Merchandise Authorization) on that same day, and a voice-mail message from Buy.com, regarding instructions for returning the merchandise to the vendor via UPS (United Parcel Service). My bank, through Visa, has issued me a provisional credit for the amount of $54.36, pending a refund from Buy.com /1SaleADay.com. In the end, I still do not have the phone that I paid Buy.com to provide.

I purchased a charger for my laptop on 2 Jan 11, and have yet to get this resolved through either the vendor, or Buy.com. The P.O. number is **. The vendor (through Buy.com) would not respond to my emails unless I call Buy.com to complain. The vendor finally admitted that they sent me the wrong item, and asked what could they do to help. When I told them that I wanted a full refund, self addressed and postage paid envelope sent, I did not hear from them again. I told Buy.com to refund me personally because they were very slow to help or respond.

Buy.com made yet another attempt to get them to help without my approval and the vendor allowed me only $4-$6 dollars postage refundable, which was less than my original order. They have made fancy excuses about why they haven't received my emails after Buy.com contacted them. It's funny how they knew how to get in touch with me after complaining to Buy.com. Buy.com has refused to work with me for the refund after they had promised this to me--if I continued in this struggle with their vendor!

The customer service people continue to deflect me back over to the vendors as well, and I have left my phone number on numerous occasions for a supervisor to call me back with no success! No offense, but I can barely understand them as it is with the language barrier. It sounds like I am reaching Thailand or something! I want a full refund including postage through Buy.com and no one else, unless, perhaps, you can persuade the vendor to give me my full refund. Hope you can help!

I ordered three items through Buy.com and paid immediately with PayPal. The next day, I received an email that one item was cancelled through the 3rd party seller Sunvalleytek. I checked my PayPal account, and my funds were still taken from my account for this "cancelled" item. I emailed Sunvalleytek, and buy.com, neither replied to my numerous emails.

I filed a dispute with PayPal, still no reply. I had to wait 7 days to escalate the dispute to a claim. Three days later, I finally received a refund from buy.com. I never did get a reply from buy.com or Sunvalleytek regarding this. They kept my money, interest free, for three weeks, and never acknowledged the problem. What a waset of time and energy. I still have to find the Christmas present for my son.

I purchased a Garmin GPS for running and paid 143.99. A few days later, I got an email from Buy.com that showed the exact one I bought for 127.99. I contacted Buy.com and asked them to credit me the difference. I figured just like any other retailer, if you buy something and then it goes on sale within a reasonable amount of time, they will give you the sale price.

To put this in context, I have bought $1000(s) of dollars worth of products from Buy.com. Annie (the supervisor I spoke with) told me that it was policy to not credit the money and even when I asked her if she was willing to lose a long time customer over $16.She said, (in not so few words) "Yes". I then emailed my disappointment to Buy.com and figured that they would at least look into this. They just closed my account.

On October 31, 2010, I attempted to purchase a Sony KDL-46EX700 46" flat panel TV from the Buy.com website. The advertised price of $1,099.00 with free shipping was about $200 cheaper than any other advertised price that I was able to find. The item was (still is) listed as a marketplace seller offer from TigerDirect that stated "usually ships in 1-2 days". Well, I placed the order and waited 10 days without hearing a word from either Buy.com or TigerDirect, at which time I emailed TigerDirect. After allowing 2 more days to go by, TigerDirect finally emailed back saying "due to circumstances beyond our control, we cannot ship the product you ordered".

Not the biggest problem I've ever had with a retailer. But then the TigerDirect customer service department included an unsolicited offer to substitute a "comparable product". Ok, so now I'm angry. This looks exactly like a classic "bait and switch scam". I told them to cancel my order and make sure my credit card was not charged. I then emailed Buy.com to let them know that I didn't appreciate being exposed to that kind of scam from one of their marketplace sellers and that I expected them to correct this situation. In response, the Buy.com customer service department sent an email saying "we really have no control over (and no responsibility for) the conduct of our marketplace sellers and they included a $20 gift certificate for my trouble.

I was more than a little offended to think that Buy.com was asking me to go away for $20 and doing nothing to correct the problem but I might have left it at that until I opened the Buy.com web page and discovered that the fraudulent advertisement for a Sony KDL-46EX700 flat panel TV for $1,099 with free shipping. As of this writing (on November 13th) this misleading bait and switch ad remains on Buy.com. So, because Buy.com obviously intends to do nothing to abate the bait and switch scheme being perpetrated on their website, as I promised I would. I will publish this bad service story far and wide, and I will never again patronize Buy.com or TigerDirect. I hope plenty of others will read this and make the same choice.

I was looking on Buy.com and noticed a very good deal on a microphone that they had; it normally sold for $519 but they were selling it for $39 + shipping. The mic included a hard case and other accessories too. Buy.com was selling these for Adorama camera. I thought it might be a closeout or something. I ended up buying 6 of them because I thought it was such a great deal. I got confirmation from Buy.com that I had indeed purchased the microphones with accessories and that they would be shipped from Adorama Camera, NY.

I did not open the six individual boxes because I wanted to sell them as new; each box was labeled with the correct info, the Buy.com confirmation was in order.There was no reason to suspect anything was wrong. I quickly listed these microphones on eBay at a very competitive price far below the competition and they all sold quickly. I shipped them all out; one buyer paid to have his shipped overnight across country.

Well, then it all fell apart; the overnight buyer, who received his first, was very upset. Inside of his box was an empty microphone case. I soon got another disturbing email from another buyer who received an empty mic case. What had happened was someone at Buy.com had advertised the microphone with case and accessories, but in actuality, Adorama was only selling the empty mic case. Someone at Buy.com really *** this one up.

I looked at the packing slip that I had originally received from Adorama and it showed that they had in fact only sent 6 microphone cases; the six boxes that I received though had the microphone info on it and did not show the model # of the empty case. It appeared to have the microphone set in the box. I quickly wrote my six customers and explained what happened. I then refunded their money + shipping and informed them that they could keep the empty cases if it was going to be a hassle to ship them back. I was more concerned with keeping them happy so I wouldn't receive a lot of negative feedback or complaints with eBay at this point. I contacted customer service with Adorama and they pretty much said that they could only issue me a return shipping label to return the 6 empty cases to them for a refund of the original purchase price.

I contacted Buy.com customer service and after they investigated, they pretty much said what Adorama had told me. I then wrote the CEO, VP of Customer Service and Fred ******, the VP of Operations for Buy.com. Fred ****** was nice enough to reply and said he would check into my order. He had been misinformed that I had received empty boxes; he told me that I had in fact received empty cases instead, which I was aware of. I have emailed Fred ****** several times since then and he has not replied. I stated that I had purchased 6 microphones with case and accessories, that I only received the empty cases and that I would like to receive the 6 microphones with accessories that I had ordered and never received.

They don't recognize their own order ID for return of defective product from subcontractor.

I bought a radio from Buy.com. The radio was defective. I returned the radio $54. I have sent five e-mails to Buy,com and Amazon but neither will refund the cost of the radio. Amazon says no refund was given, my PayPal account does not have the refund. Their email reads: "We are writing in regards to your payment inquiry concerning order no. **. We extend our sincere apologies for any inconvenience you experienced. We did not apply a refund directly to your credit card account. Since your order was fulfilled through the Amazon Marketplace, Amazon facilitated your transaction as a third party payment method. We further verified with Amazon Seller Services that a refund was issued in the amount of $31.94. If you have not yet to receive your refund, please contact Amazon Customer Support to release this refund to your account. We again apologize for any confusion this may have cause and should you have any other questions or concerns, please don't hesitate to contact our customer support team. Thank you for shopping at Buy.com. We hope you'll visit us again soon."

When I applied for buy.com credit card with Chase in 2006, I was promised points never expire and I would redeem them for $12 GC once 12 points posted, not so fast. First, they changed it to 25 for $25 GC. Then I got a letter in the mid-August that Sept 3rd is the last statement cut-off for the buy.com points earning and I have only 19 of it. I would naturally assume buy.com would allow to redeem them since it is their relations with Chase and I don't affect them, but they refuse motivating this would be unfair to others. Where is it my fault that buy.com did not agree on something with Chase? I kept part of my bargain. Why didn't you? I just lost $19. Pretty upset

Bought a laptop computer on July 26th, 2010. I had to initiate contact with the company four different times to push the process along and finally got delivery on August 20th. Upon opening the item, I found a broken "P" key, something that even a cursory inspection should have revealed (I found it within 45 seconds of opening it). I sent an email requesting an immediate call back and got the "sincere apology" mentioned in so many other complaints on this site and was told the item was out of stock.

The only option offered was to send it back and they would "consider" a refund, 5-7 days after they received it back. No discounts on future purposes, nothing. Just send it back and hope for the best. The irony of this situation is I shopped an established retail outlet on line to avoid dealing with sketchy characters on sites like craigslist or eBay but I would have had none of the hassles listed above if I had done just that.

In a way, it's kind of nice to know my experience was not unique but I sure wish I'd found this site about a month ago. I wasted almost a month on a transaction that was advertised as a 2 (business) day turnaround and may still be out over $300 if they decide for whatever reason to not issue a refund (at which point, they can fight with my credit card company over it).

I ordered a cell phone, the LG Vu to be specific, from this company. I purchased said phone on May 16th and chose to have the phone expedited. I was told that this would amount to somewhere around 2 to 4 business days. So, I expected my phone to arrive anytime before that Friday. Well, Friday rolled around and the phone wasn't delivered. I contacted the company by email, to which a man named George ** said the phone would be delivered by the following Thursday at the latest and he apologized for my inconvenience and to satisfy me would refund the shipping costs and an extra 20 dollars.

I was satisfied with this agreement but when Thursday rolled around, I still had no phone. I called George ** at the cell phone number he left me in the email he sent me. It went straight to voice mail and 5 minutes later, a sketchy man called me back under restricted and said he would contact the Postal services to find my phone and call me back. He never did. So we contacted Buy.com for a refund and they did nothing. Finally, on June 3rd, I decided I had had enough. I called back George on a different cell phone. Once again, he tried to pull this scam of call you back in 30 minutes. I flipped out on him and he promised to call back. He never did. Finally we got Buy.com to refund the money and they said that Stratus Zone Mobile had a recent death in the family so they couldn't ship the phone. This company is a scam and absolutely horrendous and because of this, I know have to incur an extra charge with AT&T. Because they didn't deliver the phone I was forced to incur charges from AT&T for another month of internet because of the phone I owned.

I purchased a Toshiba laptop. The money was deducted from my account; however, they cancelled the order saying it was a PayPal unverified account/address. I have purchased over 50 items with PayPal from eBay, Amazon, and other places on the internet with no problems. I asked them why I needed to be verified with them if I was already verified with PayPal. They stated it was because I was a first time user to their site. The whole reason you use PayPal is so you don't have to give your information to many different places. It is verified and I have received computer printers, clothes, printer ink, to cat toys at my front door with PayPal. Buy.com is a scam! Back on the hunt for a laptop. Aggravated with this company and will let others know not to use them!

On Buy.com, I was purchasing an item for $10. It was in my cart, and just as I was pushing the last button to confirm the order, they changed the price to more than $45 plus shipping. After I complained, they told me that their supply from one vendor at $10 had run out, and another vendor offered it at a higher rate.

The problem with this story is that this a pre-order for a software, and nobody has stock. The item isn't even manufactured for another 10 days. Despite at least a dozen transactions of over $1,000 in the last 10 years, I can't ever see myself trusting this site again. It cost $35 to me but lots, more to them, since I'll never do business with them again.

I ordered 4 security cameras through Buy.com handled by Tiger Direct. When the package arrived, there was only 1 camera. I contacted customer service at Buy asking where my other 3 cameras were at. I pointed out that Ritz Camera had the same item for a few dollars more and that the manufacturer's website used the same item number Buy did. A couple of days later, I received an email back telling me there was a mistake and they would send a UPS shipping label within 24-48 hours. Instead, what they did was remove Tiger Direct as a seller of the camera 4 pack.

After a week, I emailed back and asked where my 3 cameras were at. I received a snotty email telling me they made a mistake and I would receive a label within 24-48 hours. I answered that I wanted what I paid for not to play hide it games. Their answer was to send it back and I'd receive a refund. At this point I don't believe for one minute there would be a refund in any way shape or form. I tried to do a feedback at Buy and their system refuses to take it. Knowing I have been screwed, I have tried to remove my email from their system and they refuse to honor my requests.

I keep getting ads from them daily. I consider this to be harassment. Today I also received a note to leave feedback on the transaction with a subtle reminder that I couldn't take it back. I'm guessing that was a veiled threat for a lawsuit. Buy.com are scumbags shilling for Tiger Direct in their bait and switch scams on the net. They harass you and make it impossible to get rid of them from your life. Stay away from both of these companies.

I bought a computer part from Buy.com. On the receipt, it shows the shipping carrier to be USPS and the tracking number is a USPS tracking number. I got a call from FedEx yesterday, two days after I ordered the item, and was informed my package from Buy.com was in their shipping office. Their office is 50 miles from my house. I told them I couldn't come that far to pick it up. FedEx said they would hold it for five days then return it. I filed a complaint with Buy.com and they called and said they never use USPS and if I don't want the item anymore. Let FedEx ship it back and when Buy.com receives it, I can call and have the charge to my card reversed.

They have extremely poor customer service. If you want to cancel your order, they make it nearly impossible. So, when an item does ship, just refuse the shipment from them. I have never ever in my life had as many issues/problems with a company and I thought I would continue to use buy.com as they do have great stuff and good pricing. I really hope some lawyer does find something against them to file a class action lawsuit. No damage or anything, just that they have very poor customer service and make it almost impossible to cancel your order. My normal orders usually ship in about 4-5 days from them, but it's amazing that this order says shipped in less then 24 hours.

Well, aren't they helpful at all. Who, in the world, keeps the packing material, which I had to cut open with scissors, as it is a shrink-wrapped piece of plastic, in order to get the thing open. You can be assured that Buy.com will receive a very harsh, negative report, which I will most assuredly post on Amazon.com, for the entire world to read.

And, on a second note, you can consider that I will never purchase another item from their company, ever. I will make sure to tell everyone I know, to not purchase from them, either. I sure have heard of a dissatisfied customer telling a dozen people. Well, I have about 500 people in my email address book that I will contact, and let them know.

Their return policy of the original container is ludicrous. It is also unreasonable, at the very least, for this item, due to the way it is packaged. If it were packaged in a box, much like a network card, no problem, but shrink plastic wrapped? Come on! Lastly, I will absolutely now dispute the charge, and force Buy.com to spend more of your energy and resources to defend their business practice of sending out defective and non-working product. I would believe a fair and equitable resolution would be to replace the defective product they shipped to me. I don't even want my money back, just the product, to work as promised. I am out $70 for an item that is useless. All I want is to exchange the product. They, Buy.com, should be the responsible party, who has to contact the manufacturer, not the consumer!

Computer came with a virus on the pre-installed Windows XP. I had it in to repair shop. Cost me $64.00 to find out what was wrong with computer. I came back. Supposedly with virus removed and the computer froze. The driver is failing now after taking it back to well known, reliable repair place. Piece of junk. Loss of use and income from eBay and CL. It cost $64.00 so far to find out it was a piece of virus containing junk. I will be picking it up tomorrow from the same reputable place, and do not know what they will be charging. They called to tell me they found out it is a failing driver on the computer.

Buy.com offers free shipping on items when they show their products on the site. When you go to checkout, they automatically include expedited shipping which costs extra. This is deceptive advertising and is used as bait to get you to order from them and then switch and charge shipping costs.

I ordered a desktop computer from Buy.com and paid for expedited shipping (a big mistake) on January 3, 2010. It is January 16, 2010 and there is no trace of my order. I have been talking to "customer service" for the last 4 days and the only answer I get is: "We apologize for the inconvenience. We have escalated your order to the higher department and we promise we will call you back in 24 hours." Of course, no call backs ever occurred. Every time I call and talk to every person (in the same call) I have to verify every bit of information. My credit card has been charged and I have no idea where the order is. I am probably going to go through a nightmare trying to get my $500 back. Note that the same product is still available from various vendors at $20 more. Wish I had paid the extra $20 and avoided the $50 spent on headache medicine!

Buy.com used to be a great site with great customer service. However, now all you can get is customer service in Manila, Philippines and all the authority they have is to say: "We apologize for the inconvenience. We have escalated your order to the higher department and we promise we will call you back in 24 hours." Trust me, no one calls back and there is no higher department. I'm sitting without a desktop for 15 days. Now if I try to buy a similar one (I bought one in the post-Christmas sales), I will be out an extra $200-$300 from reputable sites. This sucks.

I am told that you cannot return without the original box (which I got rid of after a few days because radio was working). Why isn't this information given to you before you try and return it? [They] are doing a great disservice to your customers by withholding this information (tell customers up front to hold on to all packaging for 60-90 days in case product is defective) and I am very disappointed and frustrated with Buy.com after years of dealing with [them].

I purchased a refurbished XBox360 from Buy.com on December 21, 2009 before 4PM Eastern.. During checkout, it said that if I selected 2nd day shipping and paid extra, it would be shipped in time for Christmas. I decided to pay the extra so it would be here by Christmas.

I was pretty ****** at this point. The checkout system told me it would be here and their CSR didn't seem to have any additional information. I decided to send an email to the executives at buy.com and complain. I looked around on the internet and found as many email address as I could for buy.com VPs and above and sent a complaint to all of them.

As it turns out the Xbox was shipped on December 21st and is scheduled for delivery on December 23rd a full day before Christmas. Everything was OK!

I honestly feel bad for causing such a commotion and I am sure having some VP spend 10 minutes tracking down my order wiped out any and all profits they would have made on my order, they do need to improve their order status page.

All of this could have been avoided if they updated the online order status faster and/or give their front line CSRs more information on order traking.

I still can't get over how impressed I was that a VP got involved. Because of his actions, I will continue to shop and Buy.com.

I placed on order online for a Canon Rebel XT1 using my credit card and having it shipped to my place of work since I am gone from home all day and didn't want an expensive camera sitting on my porch. It looked like the order was processed and I got confirmation that the order had moved to the shipping center. Next day I got an email that they had cancelled my order per my request. Calling is futile, getting a runaround. I called later and found that it has to ship to where the credit card is billed to. That is crazy; I buy and ship things to my place of work all the time.

I finally got thru to the place where the camera was to ship from and found out the Buy.com is just a company (no store front) that uses other companies to actually do the fullfilment. This person told me they do buyouts and that camera they only had a tiny few in stock and did I want to order straight thru them instead. NO! I ended up buying a different model that was in stock from Amazon.com and had two days later. I would never ever buy anything thru Buy.com. Buyers beware!!!!!!

I tried to call them but they don't have a listed phone number so I left my number for them to call back. I received a call back from their oversea customer service that barely speaks English with strong accent and dont listen. They asked me all sort of questions for "my protection" about myself and the order that could barely answered. When I made the purchase, I checked out as a guest paying with PayPal so minimum information given out during the purchase.

I was informed as their policies, they do not ship order to different (unconfirmed) address then billing address. They told me, I can't purchase anything for friends and families and it ship to them through their website. I refused to believe that so I asked for a supervisor. I was put on hold for 45 minutes then got hung up.

I requested another call back. Half hour later somebody called back, I immediately asked for a supervisor and he refused to transfer me to one and asked all sort of questions more than the first time about the order which they canceled and never notified me or sent the purchase confirmation. I couldnt answer the questions and got so frustrated that I hung up on him.

Keep in this mind, I have made many purchases online and have them ship to different addresses using PayPal. Now I have no presents for my nephews and niece. The items that they canceled are older games that are hard to find plus the prices have double and triple since then. Now I have lost 12 days and I'm not sure if I can those games again and have them ship before Christmas.

I called and discussed this with two different representatives, (probably in India). All they could do was tell me I could buy the unit for $129.99 each. I think they never intended to sell these units for $115. In my opinion, this is deliberate dishonest marketing. BEWARE!

I ordered a radio with a pillow speaker from Buy.com. It arrived, but the pillow speaker was missing. They made me send the entire order back, when all they had to do was send me a new pillow speaker, which they sell separately.

I had to fight tooth and nail to get a replacement 15 days later, 11 days after I submitted my return with the missing part.

They have not yet issued a credit for the first return in the amount of $60.11. Now I have spent another $50.11, because they gave me a $10 credit to appease me, but I still was charged $50.11. That means they have $110.22 of my money and I have defective merchandise. They want me to pack all of this up again and take it to UPS and return it, and they will replace it for the third time. Supposedly this is going to a higher entity in the Buy.com hierarchy. Their business practices are abominable.

I purchased a pole mounted monitor arm for my LCD monitor to get it up off my desk and streamline it's appearance. I found a great deal on the exact arm I wanted on Buy.com, placed my order and paid through Paypal as I have done with online purchases for the last 6 years.

I advised them to continue considering my order canceled and that if they still attempted to take my money they would have charges filed with the FTC, FCC, BBB< and the State Attorney General's office for Consumer Affairs.

So, I followed the return information to the letter when I returned the merchandise on 6/26/09. Today which is 7/28/09 I received and email stating that I have been refunded the amount of $124.00. Which means the company has $237.49 of my money. They essentially stole the money from me. I was charged $15.46 for shipping and handling which is fair. I have no idea what the $237.46 was for.

I called the customer service number that I had to hunt down on the web. I called their customer services and immediately asked a rep in the US. Did I get one, No. I knew I was in trouble then. The rep kept repeating the same thing over and over and ove again. Something about expidite it to some experts. So, I kept asking the same question over and over again. When am I going to get my money and what is expiditing to experts? Give me the number and I will call them myself.

I told her I wanted to speak to someone who was going to tell me when I would receive my money back. She then told me that after speaking to the "experts" she would get back to as what their determination was? I said WHAT" you have got to be kidding me. There was not earthly reason for Buy.com to keep $237.49 of my hard earned money for absolutely nothing. It's like I paid them $237.49 to keep their own merchandise.

I am furious. If this company is California, then why are the cutomer service people in Manila, Phillipines. Why are they from CA? Don't [people] in CA need jobs? According to information I seen, you do need jobs just like everyone else in america. I know a lot of people who would very happy to have a customer server job.

I purchased a 32" LG television from them on July 1, 2009. The TV arrived on July 6th broken. I returned it to them for exchange on July 9th. It takes 7 days to return an item, 2 days to process and 9 days to return the item to you. Maybe I will get it by August 1, 2009. DO NOT BUY ANYTHING FROM THEM!

Acer Computer monitor was sent with the wrong cable - a minor issue. The problem is the non-English speaking person I finally got after spending an hour on the phone who was no help at all. And forget about even finding a phone number for Buy.com. Clearly, these people do not want to be found and they would just as soon you go away. Awful company!

I ordered from Buy.com the following: Logitech S220 multimedia speaker system and Motorola S9-HD stereo headset (wireless connectivity, stereo, behind-the-neck, gloss black). Buy.com sent me an email confirmation for both products and a bill of $102. They took money from my account and they sent me again a new mail with a bill for the Motorola S9-HD stereo headset only and a bill of $72 to pay. They took money again from my account. The order number on both emails is the same: **. As usual, they don't answer on your complaint when you send them an email. So, I need a help on what I should do.

I'll make it short and to the point. I was severely disappointing, dissatisfied and inconvenienced by order #**. The listing was for a pair (2) of new Polaroid A520 Pink Digital Cameras. I received an email the next day stating that there was a mistake and now they were only going to give me a single refurbished camera. These cameras were for my wife and little sister. This was a huge problem as they gave the option to cancel the order but I had already promised these to my family. The price was to good to be true but I definitely feel that once you sell something at a specific price, the company should honor the listing and learn from their mistake. A few days later, we received one scratched up refurbished camera and a software CD. The package was supposed to contain the following: a520 Digital Camera, 4 x AAA batteries, protective skin; wrist strap, USB cable, CD-ROM.

I received no batteries, protective skin or USB cable. At this point, I just felt swindled. After emailing them twice about my concerns, all they kept asking me to do was return the item for refund. I made it clear to them that I wanted the camera and wanted to continue doing business with them but this was unacceptable for them to not attempt to make a reasonable resolution. They just pointed in other directions when they made a huge mistake and did not acquire any type of loss as I did.

Bought a GE Skype phone (DECT) from buy.com but after 6 months the unit stop working so I called GE customer service to get it fix (manufacturer's warranty) but only to be surprise by GE's response that they don't cover manufacturer's warranty to products that were sold to auction sites especially buy.com for the reason that products sold in auction sites are not new (buy.com didn't mention this when they sold the product online).

So buyers beware of this scheme especially from buy.com.

Online shopping is tough enough because of a lot uncertainties (sensitive info, quality, warranty, etc) but it becomes even more tougher if you have to deal with a big company like buy.com and can't even get a protection on your purchases. In fact, you're not even sure if what you're buying from this store is new or not. It's not worth it saving a few dollars buying from this store if the price you pay at the end is much much higher, like losing the full amount at the end. Avoid this store if you want to have a peace of mind!!!

I ordered an External Hard Drive. When I placed the order was given a coupon for a $10 off next order. A month later I get two $12 bills for Discount and Savings. Called and Buy.com said I signed up for them. Not only did I not, I never gave them my credit card, therefore Buy.com must of given it to them. No phone number to call but emailed them. Received call back and said they did not do it and there was nothing they could do. The Bank called the 2 companies and they blamed buy.com. Buy.com gave me a supervisor's number which turned out to be the sales number. They put me on hold and left me there. I was never helped. This is fraud, and misrepresentation.

for days i tried to get the correct adress to return my defective aeromist humidifier. when i emailed buy.com to please forward the right address or issue a reurn authorization themselves, they the responded that my 14 days to return had lapsed. this is not a good company and i will never order from them, again, BUYER BEWARE. i threw $15.00 away! i threw days of trying to get a r/a away. i am frustrated and angry.

When I called ANTonline several time and the last was given a 3rd unknown company website to contact which I did and again no response other than automatic emails. I still have a defective product after over 2 months now and NO customer service from anyone. Short of contact VISA and seeing if they will refund my payment do not know what to do.

have a defective product, paid $70, unable to use phone on Skype due to no headset as this was the reason for purchasing. Also have paid %69 for Skype year service and phone #.

I recently went to the BUY.COM site to buy two LCD monitors. I select to buy the monitors I wanted and selected PAYPAL for payment. Before the payment completed it ended with an error message about needing to enable cookies. I ended up back at the BUY.COM screen with no confirmation that my order completed. I logged into PAYPAL about 10 minutes later and checked my account and verified no charges had been made. I went back to BUY.COM and this time my order seemly went through with no problems. Great.

About a half hour later I checked my email and say two orders each for two monitors. I immediately went back to the BUY.COM site and look for a number to call to cancel one of the orders. Hey no phone number so I sent an email to their customer service and about an hour later (about two hours from my initial order) I recieved an email from BUY.COM saying they were canceling the second order. An hour after that I got email saying SORRY ITS ALREADY BEEN SHIPPED Wow the worlds fastest shipping company. You can guess the rest. Oh when the monitors you didn't order arrive just pay out of your pocket for shipping and we'll refund your money. I don't believe them I see a pattern here.

I purchased a GPS unit online through Buy.com unknowing that I was also signing up for shopperdiscount to debit my account $12 a month. I was unaware of these charges or that I even sign up for such a program. I would like others to be warn when using Buy.com as their online resource for product.

I purchased a camera for my son at Christmas. I received the camera from Buy.com in working order. After about a month it just quit working. I contacted Buy.com about a refund and they refuse to discuss or just give me the run around. This business needs to be shut down down to a lack of customer support and poor business practices

WATCH OUT! I bought something from Buy.com and saw that Do you want a $10 coupon. I thought, what the heck I will see what it is all about. So I clicked yes, and entered an e-mail...not the same e-mail I use with buy.com...a fake one I made for [things] like this. the next thing I know I get a random $12 charge on my credit card A MONTH LATER. I complained to Buy.com, stating that this is an underhanded means of doing business.

This is what Buy.com had to say: When you completed one of your previous Buy.com orders, you were offered the chance to instantly receive an additional $10 off of your next order by signing up with a third party, preferred partner promotion called Reservation Rewards. In order to sign up for this promotion, you were prompted and entered your email address in two different fields, and then clicked the Yes-Click here now button. By doing this, as stated on the web page, you agreed to allow Buy.com to securely transfer your name, address, e-mail address, and credit or debit card information to Reservation Rewards.

Note that nowhere does it say that the promotion will cost you $12 per month...and all you have to do is enter your e-mail address and Buy.com will sell you out and do the rest! BE CAREFUL...this was total trickery and I told Buy.com that they lost a customer for giving my information away!

$12 per month on my credit card but I stopped it after the 1st mnth becasue I monitor my charges.

I ordered a couple of things from buy.com in August 2008. Without my authorization, they gave my information such as name, home address and American Express number (which i used to buy the items) to discountshoppers.com who then charged me $12 in January 2009 and February 2009 each month to be in their discount service program. I only noticed this on my Amex statement. Amex is great because they are giving me credit for $24 since I didn't authorize the charges.

I called discountshoppers.com directly and asked them how they got my personal info and they claim I signed up for the discount program when I ordered from buy.com. I never did such a thing. I'm going to contact the Attorney General's office to make a formal complaint about this fraud that buy.com and discountshoppers.com are running.

my valuable time wasted

On 2/24 I ordered a Clover CDR4770 4-Channel Digital Video Recorder, which was advertised as In Stock and Very few left In Stock! Order soon -- product may sell out. Funds were authorized to pay for the order. In e-commerce, one would not expect to have funds authorized unless the item is indeed in stock and will be shipped. However, 2 days later, Buy.com's apparent supplier for the product informed me that the item sold out before the order was sent to them by Buy.com.

This was disappointing, even more upsetting was the fact that the item was still listed as IN STOCK on the buy.com website. Many banks will keep such authorizations as pending for 8 days so even after the order is cancelled due to being unfulfillable, the funds are not available to me. Advertising products as IN STOCK and claiming that your card will not be charged until your order ships is a deceptiv practice when indeed funds are authorized on out of stock items.

I had limited funds available to complete the project, due to misleading statements on the Buy.com website and substandard practices, the project will be completed much later than expected.

Will not allow returned Items even though the product was unopened

Buy.com prides itself to guarantee their prices. If you can find an identical item for less at certain other vendors, they promise to match that price. I purchased a USB HD tuner stick from Buy.com only to get an advertisement from them 3 days later that advertised the same product for $10 less When I called Buy.com customer service to have them refund me the difference, they insisted that that is only practiced as long as they have the item in stock,- and they just ran out... That sure does not make any sense to me since I did purchase- and receive the item from their stock.

Furthermore they were actively selling the item on their website. Secondly I purchased a laptop computer (factory refurbished) that they advertised with a 1 year warranty. When I received it the warranty had changed to 90 days. Upon intensive back- and forth they admitted that the product briefly? had been advertised incorrectly, but that it was immediately corrected, and that they would not honor the brief mistake. I recommend anyone to stay away from Buy.com. Their glory days are over and there is no integrity nor loyalty left.

USB HD Tuner: $10 Laptop extended warranty: $90

Horrible experience, totally ignored when computer would not work at all. Hard drive was bad, no customer service, no response, no responsibility, no integrity, would avoid Buy.com at all costs, a warning to everyone!

Totally on my own to repair at my expense!

I ordered three phones from them for 19.98 each. I sent them back in the original box with the original packaging, with the rma's they requested printed both on the outside of the box and on the invioce inside the box. They recieved the package on January 19th and on January 26th they refunded me 19.99. They still owe me 39.98 for the other two phones. I have sent about ten emails and also sent a money request from paypal. Still no answer from them.

I am out 39.98, not a lot of money but it is truely the point. After reading all of the complaints I will never order from them again. I wish I checked into this first. Lesson learned.

A link on a deal site said Buy.com was selling Canon Powershot SD1100 cameras with a $50 instant PayPal rebate. I went to the site, saw that a $194.99 camera was listed at a Buy.com price of $144.99 after rebate with free shipping. I saved the page as a PDF as proof before ordering. After ordering it using PayPal I didn't see the $50 rebate.

Since then I have emailed and called both Buy.com and PayPal. My intitial call was to Eden at Buy.com where she said my case would be escalated. I heard nothing for a week so I filed a dispute with PayPal. Then I called Jason on 1/20 at Buy.com who said my refund would come in two days.

Meanwhile PayPal denied my dispute because the purchase wasn't made on Ebay. This was upsetting since it was their rebate offer on Buy.com. I might add that PayPal has no help link for a dispute such as mine. Here it is 2/2 and still no rebate. I called buy.com today and spoke to Mark. I was informed that my refund was denied because I filed a dispute with PayPal. Apparently complaining is considered a punishable offense. I read him the payPal letter where my claim was denied. I could tell by his tone that he was getting disgusted with me. In patronizing terms he tried to blame me for filing a dispute and tried to brush me off. He now says he will also escalate my claim and I will receive an email within 2 days. I'm totally fed up with this act on Buy.com's part.

Over an hour of my life writing and calling. The loss of $50.

PURCHASED GPS WITH A $30 REBATE. Submitted all forms and called to confirm. 1/2009 REBATE COMPANY SET UP BY BUY.COM WENT SUPOSEDLY BANKRUPT. So no rebates sent. Buy.com has names and addresses of all purchases but did not notify buyers. So they keep all rebates as profit. Should be a class action against this company for fraud as they are not sending rebates to thousands of people

I ordered a product from their site and they listed the comparable price of other retailers. I trusted them, but after I finished my order I found it for cheaper on Amazon.com. then the tracking number they gave me for my package didn't work. I waited about 3 weeks for my package to come and it never did. I emailed and got nowhere. I finally found the phone number on this website and called to cancel. they promised to refund my money, but I am skeptical. I have ordered it from Amazon instead. I hope I get my money back.

I have bought maybe a dozen things over the past year from Buy.com. Everything came in as expected except one, a Nextar GPS unit that was defective. Unfortunately, it was a Christmas present and was opened after the 14 day RMA period. Most companies I've dealt with will understand and amend their policy. Not Buy.com. No way, barely even responded. They have lost more future money from me than it ever would have cost them by doing even a little customer service. They are NOT the only game in town and a quick Google search will almost always turn up a similar deal with a MUCH better company to do business with. USE ANYONE BUT BUY.COM.

I returned the defective hub to a local store which replaced it and contacted Buy.com for reimbursement for the one I didn't receive. After 3 emails and 3 phone calls my compaint was elevated and I was told a superviser or higher would get back with me. Later that day, I received an email asking for me to send the merchandise back and they would consider a refund. How can I return merchandise when I never received it in the first place????!!! I've decided to give up on dealing with them but want to warn everyone, DO NOT buy anything from buy.com. They're customer service is horrible and they don't even provide a phone # on their website. I did manage to get a phone number from them during one of my calls...for any of you that need it, it's 1-800-800-0800. Strange number. Anyway good luck to anyone that has a problem with buy.com. You'll need it!

Buy.com is the worst seller I have ever known. It never has a phone number on its website. If you contact via e-mail, it will not work because most emails are automatically responses. Buy.com just wants to force cutomers to buy its products. Also, if you buy something form Buy.com, you should not pay via paypal because you will never be able to dispute transaction. Buy.com will never reply disputation, and Paypal just protects sellers, not buyers.

I orderd a Nextar N8-101 photo frame and Buy.com sent a Photoblitz PF8e instead. The Nextar N8-101 would have had a remote control, music or voice in the background capability and internal memory. The Photoblitz has no sound capability, no remote control or remote control capability, no internal memory so it will not display photos without a memory card installed and also has a lower screen resolution than the Nextar. I have sent several emails and made a lot of phone calls and Buy.com said they would not send a Nextar N8-101 or replace the Photblitz with a Nextar N8-101 because the sale is over and the price is now higher, but I could send the Photoblitz back and they would refund the cost.

No way will I trust them to do a refund so now I will have to buy a Nextar to give my wife for Christmas and keep the junk for myself. I can buy the same Photoblitz they sent for a lot less than what the Nextar sells for and will have to pay approx $80:00 or more for the Nextar that I purchased from Buy.com $49.99 on sale and recieved junk instead of the Nextar that I purchased (and never recieved). After spending hundreds of dollars with Buy.com they do me this way, they did their bait and switch on me.

I will never buy from Buy.com again. I ordered a 22 inch monitor for my wife for Christmas. She opened the gift on 12/25, but she did not actually set the monitor up and plug it in until 12/27. When she did so the monitor had some dead pixels which cannot be fixed. As I ordered it on December 12, 2008, and they will not accept it for return since it is past their 14 day RMA period. You cannot reach them by phone, they sent me an e-mail basically saying sorry Charlie, and seem to care less about service after the sale

I am now out $150 and have a bad monitor. I shall never do business with them again.

I purchased a Nikon Camera on the buy.com' website on December 4, 2008. Paid for and confirmed by them. Next communication was that item was shipped, by their sub-contractor and I received from them a shipping confirmation with my exact and complete address - as I had submitted to buy.com

I tracked the shipment thru the ups.com website - only to learn they had no way to deliver it - as the shipto address lacked the unit number in this condo complex. I eventually received a postcard from UPS-asking me to pick it up at their facility. Local Embarq directory did not list any phone number to UPS.[Embarq never had any brains in their former disguise - so why list a seldom searched number like UPS or United Parcel Service ?????)The postcard allowed me two days right during Christmas to make it to UPS. I couldn't - work commitments! So, UPS has procedures in place and they returned my shipment to the origin. Good!

Meanwhile, I was in touch with buy.com's mis-named Customer Care (???) people by email - getting only a pre-fabricated robotic reply that they are looking into it.

I explained that by then - December 24 - they had held my money(as evidenced by Amex) since December 4 - and if they even looked at the UPS Tracking Service, they would know the shipment was on its way back to their contracted supplier in the East. The robotic reply fro buy.com was that they had forwarded the matter to their Escalation Team. That was on December 19 and they would respond 'once they find a solution'.

It is now eleven days later - and the UPS Tracking site clearly states the item is delivered back to the original shipper.

AND I HAVE NO REFUND, NOR COMMUNICATION FROM buy.com. My guess is that they either do not care - or are not capable to read English (they still preferred language in the USA.

I have addressed a strong letter to Mr. Neel Grover, CEO and President of Buy.com, 85 Enterprise, Aliso Viejo CA 92656, stating all these facts and demanding a credit to my card account. He received it today, December 26, 2008.

THEY HOLD MY PAYMENT - I HAVE RECEIVED NO MERCHANDISE AND MR. GROVER WILL HAVE ONLY A FEW DAYS TO SATISFY MY REFUND REQUEST. Otherwise, I see no remedy but a lawsuit, that will include a lot of people, who recently were subjected to financial merchandising abuse by buy.com I think they refer to that as a class-action suit?

This did not stop them from trying to make some money however. They told me I needed to ship the tv back at my own expense. Again dealing with my cc company I found out that once I receive my refund the company who sold the defective product legally has 30 days to claim their merchandise, otherwise I can just throw it out. Once I told buy.com this they sent someone out immediately to pickup the tv.

Lesson learned. Any deffective or incorrect order delivered to you can be refunded to you by your credit card company. Always order with a credit card. Provides great backup when dealing with fraudulent companies like buy.com. You can always call your bank and find out what the return policy is for them on your purchases.

placed an order for a 17 in refurbished lap top on dec 17. plenty of time for christmas delivery. recieved a email saying there was something wrong with the phone number i hasd on file. called AMERICAN EXPRESS WHO ENSURED ME IT WAS THE CORRECT NUMBER. I emailed buy.com 3 diffrent times with no response. The order kept saying processing.

I finally found a number for them on the 23. They assured me I would recieve it once they spoke to American Express. Buy.com cancelled my order on the 27th. Stated my credit card company said my card was invaild. That is hogwash I've ben cardmember for over 20 years and this is the first time I encountered a problem.

MY SON WAS DISAPPOINTED FOR CHRISTMAS

Buy.com is not a good seller to buy .Do not be stupid to purchase any item from this seller . I placed an order but soon realized that I made a wrong item . As quick as , I log in buy.com website to cancel the order just 5 minutes it was placed . I got confirmation of the cancellation . Eight hours later , they sent me email that the cancellation was not complete and the item was shipped .

They also told me that I could keep the item or refused it . By refusing the shipment , it would be sent back to them at their cost . I called Fedex to stop the package and also left a note for the driver . Fedex driver seemed not know how to read English , so he left the package while I was not home . I could not call buy.com because it never has phone # on the website . I tried to send several emails , but received the same answer .

The answer told me to enter website to get RMA # and ship the package back ( absolutely by this way , I have topay for shipping cost and restocking fee ). Bullshit , that is the way buy.com cheat customers , the way buy.com forces customer to buy its products . I am filing a disputation of transaction from Paypal . Hopefully , Paypal can help . I strongly recommend people NOT TO DEAL WITH BUY.COM .

Ordered a 24 monitor and order is in limbo. I did receive a confirmation after placing the order, however it is the fourth business day and still no movement on the order (processing). I have emailed them 5 times with no response whatsoever. My funding source was charged $289 yet I have no indication that Buy.com will make good on the purchase agreement.

The good thing about this situation is that I made the purchase through Paypal and thankfully there are remedies in place to recoup my losses.

Buy.com has no customer service in spite of their claims on the web page otherwise. The whole operation is mickey-mouse and I will never, ever do business with them again.

I purchases an item in stock. The confirmation email said shipment was estimated in 7 to 9 business days (for free shipping). 2 weeks later, the product had not even been shipped yet. I was told via email it was stalled in fulfillment. Given the holidays I assumed that was OK and they'd catch up. Another 2 weeks pass and I get an email saying the item is now back ordered. Not at all what I was lead to believe given the previous communications . Now there was no chance of getting the item in time for Christmas. 3 days later I got an email saying my ordered was CANCELLED. Apparently they were not able to get the product from their supplier. I believe their practices were deceptive in this case.

I was not able to acquire the product at the price quoted. I'll have to spend at least $100 more to get it elsewhere and it won't be here in time for Christmas.

When they sell you stuff, they seem to be a nice web site that has good return and refund policy and all. But when you actually purchase things, your payment becomes their hostage. They will do whatever they want to do (such as holding your order and not cancel the item even if you call them several times) precisely because they have nothing to lose. This is really bad.

I dealt with their customer representative through a SECRET phone number (which I believe they run just for the sake of some consumer related law) I found on the internet, and the experience was flat out horrible. Cacelling a item even when it is not in the shipping process is extremely difficult. When I asked for cancellation, what they said they would do is putting a cancellation request, and they don't even know if the item will be shipped or not. They can do this because they have the authorization for full payment at their hand. What they are trying to do is to wait a few days to finish the shipping process, and then say that the cancellation request didn't go through in time. Then they will charge the full price. This bad process is combined with their bad reputation and service for the return and refund. Once you receive the goods, it will be extremely difficult to get the return and refund done. I have to contact them for a return label (which would take another 2-3 weeks). This is flat out horrible web site. I would NEVER EVER EVER purchase anything from this web site.

I placed two orders for items advertised. These orders were placed in time for Xmas deliveries. 12/05/08 & 12/07/08 as of today, orders were still in processing mode, which by their explaination not even ready to ship. I've writen twice requesting information as to approx delivery or shipment and have never received replies. I have since cancelled my orders, afraid to disappoint a child.

I now have find the items or atleast try to find the items in stores. These items will also cost me more because of their deception.

I ordered an mp3/mp4 player from buy.com. 8 days later I sent them an email saying I hadn't received it yet. They answered saying that i had and that the transaction was closed. I contacted fedex and it turns out that they incorrectly entered my address numbers on the ship to address and the package was delivered to someone else. I have since sent them 2 emails explaining what happened and I have yet to hear from them. They tell you to enter a phone number and they will call you back. Still waiting...

didn't get my merchandise. Out 49.99.

Ordered birthday presents (DVDs) for my daughter on BUY.COM I ordered them 2 weeks in advance of her birthday. When she opened them 2 of the 4 skip, and it has been 15 days since I ordered. CAN NOT RETURN BECAUSE OF THEIR RIDICULOUS 14 RETURN POLICY. WILL NEVER ORDER FROM THEM AGAIN.

I'm out $44 and a REALLY bad experience from them.

I placed an order on BUY.COM for 2 items, flip video camera and flip video tripod. In checkout I elected to upgrade the shipping to 2 day shipping for $12.98. I was informed that the tripod was shipped from a third party vendor and would be shipped seperate but was not told that it would not be 2 day shipping. The tripod arrived in 2 weeks. I contacted buy.com, spoke with Jessie Bell, and basicly they said tough luck, they are a third party vendor and they ship how they want to ship. My argument is that I should have been told that even if i paid for two day shipping that not all of my order would be shipped that way. I would not have paid for two day shipping if I had known that my ENTIRE order would not be here in two days. Will never deal with them again. No customer service at all!

I was cheated out of 12.98 upgrading to 2 day shipping when only 1/2 of my order was shipped 2 day. The other part of my order took 14 days. I was not notified at time of order

Ordered a Nextar N7-107 digital photo frame w/interchangeable frames - black, red and gold. I ordered on 11/24/2008 and received shipment on 11/24/2008. I ordered this as a Christmas present. I received the full order all except one missing frame...the gold one. I contacted buy.com and I was told I had to contact the manufacturer/shipper Nextar. So I attempted to contact Nextar. They contacted me stating before they would talk with me I had to register the item I received of which I did (even tho this was a Christmas gift to someone else). Then I should call them at their customer service phone number.

I tried calling for 2 days straight at different times of the day and held on the phone for 30 minutes plus each time. I finally left a message. Some rude customer service rep. called from Nextar on 12/5/2008 stateing that buy.com has done this to them before and that this particular item DOES NOT have a gold frame with it. They have a silver frame. I told them that would be fine and if they would please ship me that frame. She said she would...I believe that it will not happen, just by her attitude. Nextar has also contacted me finally threw email...this time stating..unfortunately the gold frame that I was requesting (even tho it is stated on buy.com)is not available for replacement. The frame was a special order for a different store.

I called buy.com again and they stated that I should ship the whole order back for a replacement...I told her that was ridiculous for a part that the company should ship. If I sent it back it would be too late for Christmas. Neither of the companies are willing to correct this problem. I have learned my lesson that I will not buy thru a middle man such as buy.com as they could care less about helping the customer

I WAS A VICTIM OF FRAUD BY BUY.COM- while placing an order on the website they offered a $20 savings for purchases over $100 using Bill Me Later as a form of payment. As soon as I submitted the order for 2 video games, there was an immediate $1561.41 unauthorized purchase to my account for a gas grill I did not order.

I contacted BUY.COM immediately who was no help in fixing the problem. They insisted there was no order with my shipping address or email address. I explained that I was charged for a $1561. item by BILLMELATER. They insisted there was no order to cancel and yet BILL ME LATER states I an responsible for this charge. BEWARE OF BUY.COM and BILL ME LATER.

First time customer and last time I will use them. Ordered a NetGear Wireless Internet Adapter. Said there was free shipping, but I was still charged. I sent it to a PO Box. When it hadn't come, I emailed them because they have no phone number. It was then they told me they don't ship to PO Boxes and Fed Ex said they left it at the door. What door? Where?, I asked them.

They did not tell me what address Fed Ex dropped it off at. They just said it was MY FAULT for not being there to sign for it. I have sent Buy.com 4 EMAILS. I then called Fed Ex myself and learned of the address the dropped it off at, but I never heard of this address nor do I know where it is.

I let Buy.com know but they still refuse to refund me even though I NEVER RECEIVED MY ORDER AND STILL GOT CHARGED. THIS COMPANY IS A SCAM!

Lost $23.00 and still my order hasn't come. I had no Internet for over 9 days.

I ordered a digital camera from buy.com, but I received no confirmation email. My account would not let me log in, and customer service could not verify my purchase. So, I ordered again. Then, I had two cameras sent to me. I sent back the second camera (at my expense), but 14 days later they are saying that they have never received the return. So, basically, they've stolen my money and my camera.

I lost $130 to buy.com.

Oct 27, 2008 I purchased 2 USB Flash Drives that listed FREE SHIPPING. I was notified On the 28th BOTH Items shipped. The cheaper USB Flash Drive was received in just a few days. After 10 days I still have not received the SanDisk Flash Drive. I live in the exact center of the USA, and can mail a item USPS to anywhere USA and it will get there in 2-3 days! I could have mailed the USB stick in a padded envelope and paid the postage for less than 1 dollar!

I have tried to contact Buy.Con only to get the standard generated E-mails back. NOTICE: Buy.com does NOT have a phone 3 to call! Recommendation: NEVER Pay with PayPal as it is impossible to get a quick response form them either! If you pay with credit card, at least you can stop the payment!

I ordered a samsung dvd vr357.They sent samsung r155.My name outside,different name inside.I requested an RMA#, I was given a number and read the instruction,it says write RMA# in the box or shipping carton. I wrote the RMA# in the box.Print the prepaid UPS return label and dropped the box at Staples store here in Linden,NJ.

I requested for a refund and ordered a new Samsung dvd vr 357 so that I will receive the item faster as they have suggested.Wrote a lot of emails to follow up the issue.No direct reply,no phone no.Then after more than a week of waiting, I was told thru their website my item can not be returned cause I did not follow return policy and if I return the new item I ordered I will have to pay shipping fee.

Now I was charge for two items because of their mistake in the first place and they will not even give the correct item I ordered first. Is this a scam or what.DO NOT BUY ANYTHING FROM BUY.COM.There are more sensible bargain website in the internet.

The consequence is I am being charged twice but receiving only one item. I will accept it if they will give me the original item I ordered in the first place since they are charging me for that also. No Refund and No Return.

Order the GPS on 9/24/08, shipped 9/28/08, received 10/2/08. Returned the GPS after two days, but did not hear any response for buy.com. Send contact email from buy.com website, no response.

Lost $132.44

Ordered item. Never received it. They have my money and will not give it back. Contacted CS via phone and email for over 2 months. No response. CS cannot help, they say they are sending it to a complaint department. I was nice for one month and a half. Then I was angry because they ignored me and did not care. I told them if they would just send and email, so I would have something in writing, that they were issuing a refund; everything would be fine.

The live CS reps promised I would have something within 24 hours. I never received anything. I threatened to dispute charges and contact BBB or anyone else that would listen. One rep actually giggled at this. If this were a reputable company a refund would not be an issue. They are either incompetent or theives. Either way, people should know.

This is about principle. I just want others not to have to go through this. hopefully, my bank will refund the charges. If this company is not running a scam, maybe higher ups will see these complaints and make their employees earn their pays checks. With the economy the way it is and so many businesses (especially .com's) going under, I cannot believe the employees and the company do not value their jobs and paying customers.

I purchased an item and returned it for a refund - they charged me again and sent out another! No response from customer service, other than your new is on it's way! NEVER AGAIN - I was a repeat customer.

I was charged twice for a product I did not want or ask for.

There is noone to call. It is like a lottery, your order will either go trough or most likely you will receive automated email, that something went wrong. I can only imagine if you have problems with your order after receiving it. Probably you will never get real person to talk to. I just have enough. I am going to place my order with other merchant. It's nuts that such a big merchant like buy.co does not have real customer support.

Wasted all week receiving their automated emails. It's not worth your time.

I ordered a portable hard drive from the site. I received confirmation of the order and the next day I received another email saying that the ship to address was not on my credit card to please add it so they can ship the item. Doesn't anyone send gifts? Anyway, I added the address to my credit card and emailed buy.com back as instructed with the credit card company's phone number. Did not get another email. For days my order said processing.

I sent 3 emails and called and was told a supervisor would call me back. Never heard anything, no item shipped no real response via email. On the fourth day I went online and canceled the order. It said it would take 1 - 2 days to see if they could cancel the order. Later that same day I received an email saying that they canceled my order because I had not made contact with them! There is no bargain with them. I ended up getting the item from a box store for almost the same price. Beware....do not buy from buy.com!

The disconnected all their main phone numbers, fax and sales@buy.com email for some reason it's all dead! No way to reach them to complain or get status except through the 800- which is in the Philippines

They have no phone number for customer service, only email. As a victim of their business practice, I thus far have no resolution to an item I'd order, have not received, have not been canceled, but has been charged on my credit card. Of course, I'm disputing it from my card company, but that's still ongoing for weeks now.

I ordered electronics from BUY.COM. They charged me and sent the order to a third party vendor (Electronic Expo). That vendor claims they never received the order transmission or it got hung up somehow. They can't complete or cancel the transaction until BUY.COM resolves it from their end. Only communication with BUY.COM is through email. Multiple attempts at reasoning with them only generates a canned email response without any helpful or personal attention. Again, no customer service phone number should be warning enough.

For now, wasted much time and effort. Still not credited back or resolved from credit card charge.

My daughter placed an order with them. She is using our credit card on which she is an authorized user. Billing address would be GA where we live and shipping address would be FL where she lives. They said the addresses have to be the same. They sent her an email telling her to how change the billing address through the credit card company.

I have contacted them requesting a call from them 4 times since Monday with NO response except computer-generated emails. My daughter needed the items 2 weeks ago for college. I came to this website to see if there were any reported problems with their customer service. I think I am going to have to go somewhere else to get the products we need if they can't bill one address and ship to another without this big of a deal!

I purchased a product from buy.com and clicked on GET $10.00 on your next purchase. When I was directed to complete the application I signed out. I called today to cancel it. This is a rip off. We need protection from such an organization that abuses unsuspecting people.

I have never authorized them to withdraw from my credit card $12.00 per month. So far 3 months of withdrawal. This has to be stopped. We are senior citizens on very low income.

I ordered a Bluetooth device. At the point of place order now I ordered. Expecting that I would receive a congrats and receipt, I got another promo on the screen. The only way I found to decline that promo was to go back. Then I wnet back to do it again and inadvertently ordered again, because I also went in to check my paypal and no order had gone through. It turned out two orders went through. Never was I given notice from Buy on the site that I had successfully completed either order. So I went to cancel. I filled in several (yes 3) of the forms to do that listing my order #s.

Hours later I received an email back from Ryan, that cancellation had to be within 15 minutes of the sale. I am certain that I was within that time frame. Then hours later I received word that my item was shipped. I will go to paypal but do not expect help there. All I would expect at this point is for them to refund my money when I return the item and to pay shipping back. I also would like to see that their web-site is made order friendly so that this sort of confusion does not occur. Thanks

Buy.com sells used-equipment without explicitly listing as used. I ordered a IBM Thinkpad laptop listed in the site as Reconditioned. I received the item clearly marked as used-equipment. The laptop showed a LOT of wear. The website allows to return Reconditioned/Refurbished item only to exchange for another piece of same item. So I had to send it back as opened-non-defective. Which as per Buy.com policy is subject to 15% re-stocking fee.

I was charged 15% restocking fee. And I shipped on my expense. After many email exchanges, Buy.com customer service refused to answer why they sold used-equipment without explicitly mentioning as used-equipment.

I brought a wireless router from buy.com web site. I was forced to complete the transaction by clicking buttons on the website. Even when I tried avoid it showed the purchase confirmation after forcing me to click unknown buttons that seem like web advertisement. after 3 weeks i saw I was taken $12 from my visa account I called my bank they gave me 800 number and I called them it was Reservation rewards web site they told me they got my information from Buy.com web site. They had all my credit card information and even I had an account & membership with them with out knowing to me. someone stealing your hard earned money in front of you. painful....

I tried to purchase a watch from Buy.com. The do the order Verification emails because THEY DON'T HAVE THE PRODUCTS THEY ADVERTISE. So the hang you up with verification requests. They have the very worst service, no ability to solve problems, and they are a big group of scammers.

I tried to get ahold of Scot Blum at his company in Wyoming. His whole deal is to use the old business model of trying to make market share so he can build value for a company. Here's a clue Blum. Run your company right and you'll build value.

We on Wall Street only need a few bad purchase experiences to tank you. And I'm going to spend time telling everybody I know this: DON'T BUY ON BUY.COM. THEY CAN'T RUN A BUSINESS! YOU WILL LOSE.

NO ITEMS. I JUST WENT ELSEWHERE.

I ordered a notebook PC and a usb server on 07/25/08 from buy.com and was offered a 30.00 rebate for applying for a buy.com visa card. Sounded like a good deal, so I applied and was accepted. I read on the agreement that the card would arrive in the mail later, but that I could use it on this initial order. On 07/28/08 I get an email stating that they needed verification of identity and provided a link to a page form where I was instructed to photocopy my drivers license and the *credit card* used in the order (the one I had not received yet).

I wasn't sure about how to deal with this and my order was being held up because of this, so I emailed customer service. There is no phone number on the website. I got an automated response that said: We have received your Order Authorization Form. Unfortunately, we are unable to read order authorization and New Buy.Com card. We apologize for the inconvenience. Please re-fax the form so we can verify your information. Once we have received your form and verified the information, we will notify you when your order has been released for fulfillment. This was in response to the *help* email.

I finally came to this site where I found a phone number for customer service and a nice indian lady who made a valiant attempt to speak english attempted to assist me. She said she would make a note and I could just fax the form in.... blah blah blah. I cancelled the order and ordered from amazon instead. From the complaints I read here and the small experience I just had with them - DO NOT DEAL WITH BUY.COM.

What is a Reconditioned Product? A reconditioned product may also be referred to as factory-reconditioned, refurbished, recertified or repackaged. A reconditioned product can be anything from an unopened item the customer had second thoughts about, to an item that that was missing an accessory, was sent back to the manufacturer where they replaced the missing part, tested and repackaged it. Who Reconditions the Products? Manufacturer technicians or qualified, reputable outside technicians inspect, make any necessary technical or cosmetic changes, and test each product to ensure it is in like-new or almost-new condition and up to the manufacturers standards before it can be resold.

The above is from Buy.coms website, From the description i expect new or very lightly used returned equipment, a few scuffs OK, but not heavily used. The laptop I ordered had so much use the plating was worn off the left click button, the wrist rest had wear, the touch pad had wear, the cover was heavily scratched and had fade marks where a property sticker was placed and removed. This computer evidently had been used for business and traded in after being used for a period of a year or more. I feel that serious misrepresentation was made. Customer service was no help - they said any replacement would likely be the same condition.

This was a $400 computer. I would have paid $100 less knowing it was in that condition.

I ordered a GPS unit on Thursday July 24th at 11:00 AM - I paid for overnight shipping via FedEx - when I received the tracking number from Fed Ex it showed delivery would be on Monday July 28th at 3:00 PM! I called the buy.com customer service to inquire what the problem was as I would not have paid for next day delivery if I wasn't going to receive the item for more than 96 hours! I got absolutely no satisfaction via the customer rep or supervisor. I would have been satisfied if buy.com had refunded the additional shipping charges! I had to call Fed Ex myself to stop the delivery and I called Amex to put a stop on my CC charges.

I will never make another purchase from buy.com - their shipping choices are very misleading and their customer service just put a company spin on my complaints!

Placed order with Buy.com. On the day it indicated it would be delivered I was in my house to accept delivery. No delivery came but the tracking showed that it had been delivered at 1:33 p.m. -- I was in my house at that time and NO ONE delivered a package.

I sent Buy.com 8 emails and kept getting generic responses. Finally I threatened to dispute the charge with my credit card company and then I got an email telling me that once the item has been accepted by the shipper, it is my responsibility and they will not re-send the item or cancel the order. How can I be responsible for an item I never took possession of. Never will I do business with them again and have disputed the charge with my credit card company.

I purchased a computer from this company and since it was my first purchase from them they offered a VISA credit card, I applied and evidently was accepted because several days later I recieved the computer. Unknown to me BUY.COM had sold my information to a third party by the name of revolutioncard which is based out of Tampa, Florida and somehow affiliated with 5/3 Bank.

I agreed to a BUY.COM credit caed with an average APR but the computer was billed to me from revelotioncard with an APR of 27.75%!!! I immediately tried to transfer the total over to the BUY.COM card that I finally got but revolutioncard does not accept electronic transfers - in the mean time I think the payment has been paid but I get another statement from revolutioncard and get charged with a $35.00 late fee because the y would not accept the electronic payment. I then have my bank send them a check but they refused it also saying they do not accept 3rd party checks!!! and you guessed it - another $35.00 late fee!!!

Long story short - BUY.COM WILL NOT even try to help resolve the problem they created. When you call their NEW NUMBER you get someone in India or somewhere who only wants to talk about an existing order that may be in transit. They don't have any other number that might help in resolving any other problem. WARNING: When you purchase something from BUY.COM you don't know what you're getting or where its coming from or who might bill you for it. The problem as of today still has not been rectified.

The computer crashed only 50-60 days after purchase and they do not back up their warranty. Even ACER couldn't help me because it turns out that the computer was registered to someone else. In the mean time the late fees continue to come in from revolutioncard while I am trying to resolve the situation.

I purchased a computer from this company and since it was my first purchase from them they offered a VISA credit card, I applied and evidently was accepted because several days later I recieved the computer. Unknown to me BUY.COM had sold my information to a third party by the name of revolutioncard which is based out of Tampa, Florida and somehow affiliated with 5/3 Bank. I agreed to a BUY.COM credit caed with an average APR but the computer was billed to me from revelotioncard with an APR of 27.75%!

I immediately tried to transfer the total over to the BUY.COM card that I finally got but revolutioncard does not accept electronic transfers - in the mean time I think the payment has been paid but I get another statement from revolutioncard and get charged with a $35.00 late fee because the y would not accept the electronic payment. I then have my bank send them a check but they refused it also saying they do not accept 3rd party checks!!! and you guessed it - another $35.00 late fee!

Long story short - BUY.COM WILL NOT even try to help resolve the problem they created. When you call their NEW NUMBER you get someone in India or somewhere who only wants to talk about an existing order that may be in transit. They don't have any other number that might help in resolving any other problem. WARNING: When you purchase something from BUY.COM you don't know what you're getting or where its coming from or who might bill you for it. The problem as of today still has not been rectified.

The computer crashed only 50-60 days after purchase and they do not back up their warranty. Even ACER couldn't help me because it turns out that the computer was registered to someone else. In the mean time the late fees continue to come in from revolutioncard while I am trying to resolve the situation.

I tried to d/load kenny G's last album and I send all the credit card information. But only could d/load 2 music. Since then I send them 3 mails but no repond yet. So I bought the cd and dont need it but still no answer from them.

I lost $10.00 I want them to re emburse my account

I ordered a 32 Westing house TV from buy.com on June 29th. Payment for my order was accepted and charged on June 30th, and i received an e-mail stating my product was shipped on July 1st with an expected delivery of July 8th. On July 8th i received nothing! I called FedEx and was told the shipment information was submitted electronically, however no item had been picked up from the location for shipment because it was not presented to their driver.

I then called buy.com to ask them where my TV was. They said the TV was in stock, however they would need 3-5 days to do an investigation to figure out why it wasn't shipped. I told them take 3-5 years to do the investigation, bc i dont care, they have a TV, send the damn thing to me! Dont waste my time trying to figure out how buy.com screwed up. I was then told that this was impossible. So frustrating. Customer service was awful! All i asked for was communication, they keep asking me if i am looking for some sort of compensation, and i keep telling them no, i want a product i paid for, and i want to be treated like a paying customer should be. Buy.com should be embarrassed of their customer service.

They also told me that the vendor the TV was shipping from is having numerous problems, to which i replied, stop using them, and listing items they sell on your damn website because they are ruining your name and it wont be worth the loss in business. Buy.com is too big to not have vendor control. If you promise delivery, you better live up to it, or you better kindly ask for forgiveness and give an explanation as to why your not living up to it.

Consequences are simple. It is now July 10th, Buy.com has $500 of my money and i have no product. With no product and being out $500, i am held hostage in waiting for an investigation to be completed to see if i am getting my TV. Something that was supposed to take a few days is now going to take over a month! The low cost isnt worth the lost time i have spent on the phone, writing e-mails to customer support, and explaining my awful experience so people who read it can avoid the error of choosing buy.com.

I order an Xbox 360 from Buy.com that was received defective. When I tried to request an RMA number via their website, the item came up with a special return designation. What this means is 'no returns' - which isn't mentioned when you purchase the item on their webpage. Instead, I was directed to call a 1-800. I called the 1-800 thinking I would be connected to Buy.com customer service - but no, instead I was connected to a completely different company who does warrnty repairs - but NOT for Buy.com! Why would they direct someone to a company they aren't even affiliated with?

I tried to call Buy.coms customer service to speak with them directly (instead of their preferred and easily disregarded email POC) - they don't even list a phone number on their website. I finally was able to locate a phone number through a web search and non-Buy.com web page. I called and was immediately referred back to the unrelated 1-800 number. I had to demand to speak with a supervisor - I have been promised an email waiving their policy of 'no refunds or returns' on 'special return' products. I have not yet received a reply.

I plan on contesting the charge to my credit card as a frudulent/rip-off merchandise charge should I not hear back with the next few days. I do not expect Buy.com to come through with their promises based on other experiences I have read here - and on so many other websites. this will be the last transaction I will ever have with Buy.com.

I beleive this is just the tip of an ugly iceberg that will end up with me losing $200. I do not expect that Buy.com will do what they say, though will give them that opportunity. Based on other's experiences, Buy.com has a reputation for dissing' their customers, taking their money, and not looking back.

Buy.com takes your order, holds it without asking you, cancels it without telling you, then says it's your fault when challenged.

June 4, 2008, I ordered some items. Their website couldn't verify my credit card. I attempted to change credit cards. Their website will not allow it. June 5, 2008, Buy.com called me to confirm that I am I. Once they confirmed me, they said my order would go through. June 25, 2008. I emailed Buy.com to ask where my order is. They said it was cancelled because they couldn't verify my identity. I emailed: Nonsense! THEY called ME and verified my identity June 5. And, if they couldn't verify my identity, why did they put me on secret probation and ONLY cancel the order AFTER I emailed them? Because. I emailed them and asked them to re-order (with the sale prices, now expired). No. You may order from Buy.com; however, they randomly place you on double-secret probation, and, cancel orders and don't have the courtesy to tell you about it.

Lost savings from sale prices. Birthday presents did not arrive. Unable to perform contracted services due to non-receipt of equipment.

I have made couple of purchases with Buy.com in the past, but I never had to contact them at all so never knew that they don't have any customer service. last month I saw their newsletter that they are giving a External Hard Disk with big mail-in-rebate. The price attracted me so I ended up buying one. Mail original packing slip with UPC code was requirement for rebate. When I got the VOX hard disk the packing slip was for some other person and for some other product. Mistake happens, so I mailed the customer support (as they didn't have any tele contact) to send me a copy of the right one. No response in next two days, so I send a reminder, guess what no response. I mailed third time to get automated response. Only to hear that mail is not clear. With no way to contact back to clarify, I again mailed fourth time on site, making it as clear as possible. NO RESPONSE.

Mailed fifth time, by then part of me knew that I am not going to get any thing from this company. So I wrote full of anger that I am not going to buy any more from them. Its there mistake and they should help me out. This time I got a response, they are looking into the matter. 10 days past but no more reply. Which being in business I know that takes one click to Mail / Fax / Email a copy of packing slip. The company has framed them self as a big corporation, but originally they are a pathetic organization which dont even have a customer support. I still feel lucky that atleast I got the Hard Disk, otherwise who I would have been crying to.

I could n't get the rebate, now the post marked date has passed too. And Hard Disk costed me more then the store price.

I ordered a product at 8am NYC time and at 8:05AM realized I couldn't tell from the description how much load it could withstand. decided to call their techs. finally found the 800 number on their website, which I called and was told it was changed. Called the new number and got someone in the Phillipenes...it's now 9am NYC time...after going through 4 reps who swore they were technical, I got a supervisor. I was so annoyed I cancelled my order. it's 10am NYC time. got the cancellation email at 11:30am NYC time. BUY.com is registered out of California, where it would have been 8:15AM.

SIX HOURS LATER I GET AN EMAIL FROM BUY.COM SAYING THEY COULDN'T CANCEL THE ORDER BECAUSE IT HAD ALREADY BEEN PROCESSED BY THE TIME I CALLED! so, in a 30 minute span at 7am PST they had taken my payment, processed my order, shipped my order and then got the email from the Phillipenes. upon call back none of the reps who's names and locations I had taken were either available or could not be found.

They shipped my order via Fedex. I am going to refuse it, then contact Paypal about their deceit

I bought a product from buy.com, but they have forwarded my credit card info to a third party (Everyday Values) without any authorization from me and they were charging me 11.99 every month for nothing. Funny thing is they never send me statement or bill regarding this .

I lost almost $150 and they are not paying back .

I bought the item through buy.com. They sell many fujitronic items.

I have contacted the company through the website several times throughout the year because my rice cooker is not working, and I have never been contacted. I even sent a request today through there online tech support form. I never get a response.

I've made two purchases from Buy.com and BOTH ended in the same way. They strung me along for TWO months with each order, which should have taken at most 7 - 9 days, attempting to receive each order. Each time, the shipment would either get lost, and finally they would refuse to send me my order, and finally refund my money - only after about a two week period of processing a claim. Now mind you... that two weeks of waiting for refund was ONLY after two months of going through multiple attempts of reshipping process which entailed and required: days of waiting for a claim to get approved, then a week for a reorder to be process, and then another two weeks to find out it had been lost or never shipped, then you have to start the whole process over.

They have all their customer contact go through their outsourced, NON-English based customer service so they never REALLY have to field any complaints or issues. IF you're lucky and ask to speak with a REAL manager - you MIGHT talk with a U.S. based person, but to do so YOU have to wait 24 - 48 hours to receive a call back and hope to God you're there to get the call. Otherwise you have to call back to Burma to set up another call! I believe they're also just shifting thousands & thousands of dollars through their accounts to earn interest, all while never having to provide products to customers.

Never received products. I was refunded, but had to pay interest on my credit card for purchases I never received. I would join a class action law suit just to get buy.com off the internet!

I purchased an ipod nano April 29, 2008 from buy.com which turned out to be defective in that the sound doesn't work. I've called 4 times to request an RMA# which I was told I need to return the item. At that point I just wanted a replacement. Each time they stated I would received it in an email in 2-3 business days which never happened. On May 25 I even asked to speak to a manager and I said I'll hold for that RMA # and he said I can't give it to because the only way we deal with the returns department ourselves is by email. So, today I mailed the item back without the RMA# via certified mail requesting a full refund and was told by buy.com that it will be rejected at the warehouse and returned back to me. So, they are not providing a refund nor are they providing a replacement. I feel cheated and would never buy anything from this company again! Please help!

I am out $89.99!

On 5/3 I ordered 4 RCA desktop base phones and 2 RCA cordless handsets. I was shipped 3 base units and 2 cordless units, and given no update on the status of the 4th base phone. After checking my account with Buy.com online, the balance of my ordered was canceled, stating the phone was now out of stock. Two days later I get an e-mail stating that they have placed a new order in their system to get me the 4th phone. That phone arrived. Now, three weeks later, they e-mail me stating that the original order has shipped complete, when they told me previously it was canceled.

I now will have received & be charged for 5 base phone units, when I only needed four. I have sent countless e-mails to their "support center" asking if the original order was going to be shipped complete (eventually), then why did they tell me the balance was canceled, and a new order placed? Any repsone I receive from Buy.com simply gives me tracking information for the shipments. They will not answer my questions. Absolutely the WORST online purchase experience I've ever had.

They finally responded and provided a number. Calling in, they have stated the cost and charges from ANTOnline. As stated previously, they stated they do not charge $285.99 for 2nd day freight for something less than 2-3 lbs.

So checking on their marketplace online, it shows (which the customer support personnel did not even refer to) shows that any item expedited would be $11.99 + 1.49/lb on each item. Even with that consideration, the cost would be $216.48. So again, where is the additional charge coming from?

After two tries and paying extra for delivery that wasn't as quick as claimed, I received a computer that wouldn't work. When I called customer service they refused to replace it with one that works. Expected me to go to HP for warranty to fix it. This was not a warranty situation, I was sold defective merchandise.

I have disputed the amount with my credit card company. I have since found out that you can buy the same computer brand new for $50 more.

I purchased three Connect3D products from Buy.com that promised full rebates totalling $100. The rebates were submitted and received properly, but were never honored. Contacting Connect3D referred me to Wintergreen Systems, who was processing their rebates. Contacting Wintergreen referred me to Buy.com customer service. Buy.com emailed me stating they would refund the purchase price of the Connect 3D products, but they never did.

One month later they sent an email saying they filed a lawsuit against Connect3D on 07/06/07. No word about any refund since that date. If Buy.com promissed to refund the purchase price, can they go back on their word?

Buy.com's email: Hello Ionut, Thank you for contacting Buy.com. This is in reference to your email regarding order. We are happy to report that a refund of $20, $30 and $50 on 6/19/2007 has been issued towards your original payment method. Please note that it may take one to three business days for your bank to apply the refund to your account. Sincerely, Enrique Buy.com Rebates Team

I would state that I rarely had issues with this vendor but I have gotten one that is unexcusable. I made a purchase. I got everything all set and done and I went to complete out the order. I chose 2nd day Fedex but there was no dollar amount for the zip code. When I got to the confirmation of the order, I still did not see the 2nd day Delivery charge but assuming with everything was more or less memory and the Terastation, it can' be over $100. Low and behold, the delivery for everything was $285.17.

So I went back in and cancelled the order in 5 minutes (there is a five minute for the order to post and cancel). But with the 16 Kingston memory stick from ANTonline.com, I could not cancelled the order. I was ok with that assuming the delivery charge would adjust accordingly. But when I got the invoice from buy.com, the delivery amount did not change and I was like, it can't cost $285.17 for delivery of just 16 memory sticks that weigh no more than 1.5lbs. I contacted buy.com explaining that I cancelled and ANTOnline.could not be cancelled (which I did want) and the delivey charge has not changed. They stated to me that I need to contact ANTONline.com to cancel the order and everything would be taken care of.

Of course, their response is at the end of the day and I did not want to cancel the order. I wanted to freight to be adjusted when the memory stick from ANTonline.com is the only on the order now. BTW, the other memory sticks I cancelled was purchased on next buy.com order (right after cancellation) and it cost $5.49 for 2nd day delivery Again, Buy.com wrote back that I have to contact ANTONline.com to cancel the order if possible to get the delivery refund. I stated that i do not want to cancel but I want the delivery adjusted. This is not Next Day delivery, and the delivery amount for $285.17 was for the whole order. Also, I can't cancel since their responses too so long that I could only contact ANTOnline.com the next day (in which they did deliver) Also, When I placed the order for the Terastation on 5/17/2008, 2nd day shipping is $5.49

So with everything but the order from ANTOnline.com, the delivery charge would be $10.98. So 16 memory stick delivery cost is $274.19? I went further to check the delivery cost of Kingston 16 through ANTOnline.com through buy.com They do not even provide 2nd business day as delivery and they provide shipping as 1) Standard 6-9 business days 2) Express 3-6 business days Costs: $115.00 for Standard and 279.68 for Express. Plus, why would I want that type of service if they can't guarantee to delivery it in 2nd business days? Could you see my point here? Obviously, that did not show up in anything until do this with this item alone..

Since the order is vague, I went to ANTOnline.com to see the delivery cost The delivery cost of the memory for UPS Ground (Standard) $17.66 and they do not even provide me 2nd day delivery options... So I called them directly asking me how did over $200 cost of delivery could be charged on my card for 16 memory sticks. They stated that they did not and the order is through buy.com So I am back to square one and buy.com refer back to ANTOnline.

The issue is I ORDERED THIS THROUGH BUY.COM! They charged a number that is crazy for anyone to accept for 16 memory sticks. I could not cancel and their response was inadequate to even cancel. I stated that the delivery charge can't be $200 for it since I got a quote from UPS and Fedex stating it would not be over $50.00 for delivery. So where is $200 cost coming from? The interface marketplace ordering separate from other items (that was going through buy.com) shows anything distinct on delivery and charges (let alone delivery charge until AFTER THE ORDER was placed). I will try again contact ANTOnline.com but I am fed up with buy.com's not meeting customer satisfaction. Heck, even 3 resellers agree that the charge is excessive and ridiculous.

We are a small-business that was on a financial crunch at this moment in time. We had delinquent accounts and we needed enough money to cover payroll for the week. Instead, we have to take surcharge for over the balance fee for our company (since we pay balance including the credit card to not get charged interest rate until issue was resolved). Also, I ahave made 8 attempts and no one has called back nor resolved the matter.

I purchased a refurbished HP DV9620US 17 Laptop from buy.com and found that this laptop had visible damage and stains. I contacted buy.com several times and all the CSRs say the same thing -- someone will contact you via email within 24 hours. They refuse to let me speak to anyone regarding this problem. Of course, no emails or no calls after 48 hours. I called this morning, after 1 week, and demanded to speak to a supervisor. Again, of course, the supervisor is busy. He or she will call be back today. It been already 4 hours and no calls.

I am stuck with a damaged laptop that I paid over $700.00. buy.com is a fradulent company. I will never make another purchase with this company again. I caution everyone to stay away from this online company.

Out $720.00 for a damaged HP laptop.

I was shopping around for an Antec 900 computer case and came across buy.com's website offering $50.00 off your 1st order if you sign up for a revolution card. Seemed like a great offer. I placed an order on 03/20/08 and used a 5% off coupon. Later that evening I received an email stating the item shipped via FedEx Ground. WOW, that's service. Early the next morning I track the package and status shows on truck for delivery. Very exited I wake my wife up and tell her that FedEx will be coming today and to listen for the doorbell. I leave for work at 10:00am and get home about 6:00pm.

No package yet. Track package online and status shows delivered on front porch at 9:09am. Nothing there when I left at 10:00am. Called FedEx and buy.com to trace package. 2 days later, FedEx driver confirms that he did leave the package on my porch. I live in a high foot traffic area and carriers usually leave a door tag if nobody answers the door. buy.com doesn't ship with the signature required option so it's at the drivers discretion to leave the package. buy.com says there is nothing they can do, the package was delivered and also, once it leaves buy.com liability has been transfered to the consumer.

There is no option at checkout for the consumer to protect their investment, buy.com controls the shipping method and therefor should be held accountable for secure delivery. Saving .75 cents on shipping by not requiring a signature is absurd and not looking out for the customers best interest. The revolution card statement came and there was no $50.00 credit reflected. Customer service says promotion can't be combined with any other offers like the 5% off coupon that I used.

Fleeced of $138.78

I ordered a MP3 player for my son birthday on Buy.com. Few days later, I received a calculator instead. I call consumer services (they actually hide the number and had to call the sale line) and after spending 15 minutes talking to a complete idiot I am transfered to returns. I explain the issue and they tell me to send it back. I explain that it is for a birthday and that they should send the MP3 AS I send back the calculator because if I have to wait for them to receive the return and send it back, it will be way pass the birthday date.

They would not budge to their no criss cross policy although they were the one who screwed. I called my credit card and stopped the payment just to create paperwork for them and cost them money on a non sale. It was the first time and will be the last time I shop at buy.com. Their deal come with too high a price for me.

I ordered an HP Pavilion laptop on April 1 (maybe that was the problem) and started inquiries on April 5 to see why there was no progress on the order (no emails, no new info on the online order status). I called each subsequent day, only to be reminded that there is a 3-5 business day processing period. Finally, on the 7th business day, the Cust Serv agent was willing to see what the status was -- yup, item not available!

Obviously, they could have told me that on the first call, but, typical of Buy.com, their agents are trained to put off customers until the last moment.

I asked for a Supervisor to complain. Transfer to another line (with horrible, scratchy Muzak and incessant RMA reminders and pleas to be patient. After 30 minutes, a disconnect. I start all over, getting the same Cust Serv rep who had already forgotten me (although confirming her I.D. as the same agent). Again, only recourse was to get transferred to Musak hell again. It's now another 27 minutes as I type this.

I have no expectation of seeing this $1,000 purchase, although I have a matching case on the way and warranty in effect from day of purchase. Buy.com has good deals, but the company comes with too great a price. Last year, I wrote the President of the company and listed a litany of complaints over years of business, and I didn't even get an acknowledgement -- only a cancellation of my account. I should just learn and skip the seeminly good deals.

I have a new, private consulting business and have been invited to work nationally with others in my field. The laptop was to go on the road soon, but I guess I have to start looking at other options. I bll $120/hr in my business, so I feel I am already out at least $120 in time invested.

I applied for the Revolution Card via buy.com so I could receive the '$50 off of a $51 purchase or more' offer. The first order I placed with buy.com was canceled after waiting for weeks. They informed me they would not be able to restock the item. The second order would not accept the discount so I had to call. After getting transfered around an agent informed me they would do it manually. The problem was that after I placed my order and waited almost two weeks, I was informed one the items was now on backorder but it was a discontinued item so they had no idea if they would get it in or not. They would not swap out the item with another item number so I had to place a new order to replace that item. Buy.com informed me they would not apply the discount because my total was split on two different order numbers. Both my orders were in 'shipping process' status so that I could only cancel by email as a request only. I'm very disappointed in buy.com's service because I have shopped with them often in the past.

I placed my order on 2/18/08 and was charged the same day, and the item was in stock at the time. Afterwards, it has been shown in stock on their web page from time to time, yet after more than 3 weeks, my item has not been shipped yet. A bunch of liars work at buy.com.

Until today I trusted Buy.com and have made MANY purchases. After receiving daily email with sale items, I dashed to order the Samsung HL-T5087S 50 LED DLP HDTV when I saw the $1149 delivered price. Then a voice inside me said to check for recent product reviews to see if there is a reason for the price drop. Went online to eopinions and was SHOCKED to see that buy.com is knowingly selling $1149 TVs with a serious product defect. Dashed back to buy.com and canceled my order.

Buy.com is knowingly selling defective goods with terms of no refund or replacement. I believe this is not only unethical but illegal, which is why I am reporting this matter to all appropriate forums and agencies.

On Friday, November 23, 2007, I placed an order for three refurbished zunes at $99.99 each. These items were purchased a month in advanced as Christmas gifts for my children. I received periodic e-mails from buy.com's customer service dept. stating that the merchandise was still on back order. On Tuesday, February 19, 2008, I decided to contact customer service via telephone. I spoke to Judy who ask me if I had contacted them in the past. I explained to her that I didn't due to the fact fact that I received periodic e-mail from their company. She asked me why did I wait until now to contact their company? If I would have contacted them earlier this order my have been fulfilled. I was a little confused because I thought that as the product became available they would be shipped to those who have ordered the product first. This representative gave me the impression that I didn't receive my merchandise due to the fact that I didn't harass the company sooner. I then told him that if this was the case, I would be contacting them on a daily basis.

He them told me this was not necessary. The Corporate office would be contacted, and a follow up e-mail would be sent. The follow e-mail that I received was to notify me that the merchandise was no longer available.

It took three months for buy.com to notify me that the merchandise I had purchase several months earlier was no longer available. If I would not have made the contact via telephone, I would still be waiting for the merchandise that I had promised my children for Christmas. In my opinion, this is unacceptable--especially if the company gives you the impression that due to the fact that if I would have harassed them sooner, I would probably have my merchandise. I was under the impression that if you order a product that is not in stock, once the product becomes available they would ship on a first come, first serve, basis.

I purchased a Nextar X3-02 GPS touch screen on 02/04/2008. At the time, BUY.COM website claimed the product was in stock. I have not heard from them after they received my money. I emailed to customer service and they replied that the product will ship on 02/25/08; then I waited. On 02/25/08 I checked my order status. It said it already shipped and provided tracking number from FedEX. Then I continued waiting for my order until 03/05/08.

My package never arrived to my place. I got upset, then called FedEx; they said it only a package data transmitted to FedEx, but no package. Then I called BUY.COM's customer service, and they said the product is out of stock, and they will refund my money back. Luckily, I called them; if had not, I would have lost my money. Please be aware.

I purchased an Audioviox VOD122 Monitor/DVD for my car for $700+. After receiving the unit in what seemed to be a repackaged box, I installed it that very night. The instructions where difficult to understand but I survived. After installing it, I tried it out and noticed that the games function did not work. I contacted the mfr and they confirmed it was a defective unit. I called buy.com and it got worse! I was hung up on twice. I could not understand the CSR from this offshore call center. I am still waiting for a call back. At this point, I will never buy from buy.com again - unless they change their customer service.

I have a defective unit and a $700+ hole in my pocket.

Buy.com $30 reward costs more then you think. Thanks to Buy.com and their $30 reward for signing up for their credit card, I have now incurred $280.00 worth of transactions on that credit card. This is what happens when they hide the charge in non-understandable transaction language. We only discovered these two $9.95 charges per month upon paying off our balance we owed. I contacted TLG and canceled reoccurring transactions and talked to Buy.com disputes. Buy.com dispute dept. will not dispute these charges, and I canceled my account just to make sure I no longer get taken advantage of by reoccurring transactions.

Well I guess the damage was $258.70. But not really. If you count the finance charge of 21.99 APR for thirteen months, you would have to tack on an additional $56.88.

I ordered Guitar Hero III for a Wii. This was a gift, so I had it for 10 days or so before my daughter opened it. We learned that it was for Playstation 2 instead of Wii. I immediately emailed Buy.com and informed them of what happened and that I could have purchased this unit for $39.99 instead of the $89 I paid for the Wii unit on Buy.com. They told me I could not return it because it was past 14 days, even though they sent the wrong unit. I have disputed the charge with my credit card and am awaiting to see what happens.

$89 for a product I do not want.

I ordered a Nokia N810 tablet p.c. It turns out it is a European model--loaded with European help page and 5 different channels of the BBC. It took me a couple weeks to figure that this was a European model, since it came with NO User Guide or info on how to find one. When I figured out they had shipped me a European grey-market tablet (which they NEVER mentioned in the purchase process), they said it was too late to do anything about it, since they had shipped it to me two weeks earlier and I had waited too long. This model with the BBC installed instead of easy access to USA FM stations only connects to a European help page, and THAT is why it took me 2 weeks to figure out it was not the same as other USA models. I feel they should have mentioned it was a British model. Meanwhile Buy.com accepts NO responsibility for the different problems that arise on this model.

I received an e-mail with Buy.com deals. I finally ordered a Logitech Labtec Webcam Pro because it was advertised at $4.99 after a $15.00 rebate. I received the product in a timely manner, however it was shipped in a white box without a UPC code. I cannot use the $15.00 rebate because Logitech will not accept it without the UPC code. I spoke to several different people at Logitech and Buy.com to no avail. They want me to send it back and be done with it. It is internet fraud and a waste of time.

I will be contacting my attorney general regarding this and hopefully more people will join this crusade to get them to either honor what they say or be fined.

This means that only have been charged an erroneous amount of shipping charges, I now have to pay to return.

They never return any phone calls I make, although they promise to call back within 48 hours. I don't think that given the circumstances I should have to pay for return shipping; further, the shipping charges to send them to me should be credited back to my account. I get nowhere with them; they are rude and don't care. A company this large that keeps telling me how great their service is, is simply non responsive and non responsible in their dealings with their customers.

I ordered a pc graphics card for $170, and paid an extra $20 for overnight delivery. After a few days I went to buy.com to check on it's status. The tracking link said there was no information available. After a week of getting the same lack of information, I emailed them asking for a status. They directed me to their tracking page, which contained no information. I filed a claim.

Another week went by and I got an email from them asking me how I was enjoying my product!

Since I never received the product, I went to buy.com to check the status of the claim, and it was denied. I filed another claim and was told the claim was denied because the tracking information showed that the item was delivered. I checked FedEx and my "ship to" address was incorrect. I checked buy.com's account information and it was correct there. I send buy.com an email saying I had not received the item and that the address provided FedEx was incorrect.

Buy.com responded that their legal policy which states: Title to goods passes to you upon delivery to the common carrier and unfortunately at this point we are unable to assist you further in this matter.

They shipped it to the wrong address and claim that legaly it's not their fault.

I went to buy.com to see if there were any deals I can get on toys for my children during Christmas time. I did find a few things that I liked and decided to give buy.com a chance (bad idea). I placed the order, and after a couple of weeks have passed I got curious about my package. I checked online, and they told me it was shipped. I emailed buy.com, and they explained that it was shipped, I had explained that I did not receive it. At the same time I had ordered from Amazon and did not receive that either. So I came to the conclusion that both of my packages were left at my front door at an apartment complex (there is a front office to leave boxes) and were stolen. Amazon did replace my package in 2-3 business days. It has been over a month battling with buy.com about my package; they have sent me their phony email stating that it is my responsibility to be home when the package is delivered. If that is the case you should notify the customer of an expected time and date. So after constantly calling 1-800-800-0800, I keep getting the run around and their telling me that their claims dept. denied my claim and will not refund my money back to me! Nor will they even reship my package.

I did constantly ask for a supervisor to speak with, but they kept telling me that I would receive a call back. Nothing yet to this date. I don't know how they are in business still. I NOW see the same problems I have with other people online. When I asked the customer service rep at buy.com, "Don't you think that is stealing?--she said "Yes!"

I did not get my refund or my package delivered to me. I have no income at this point, so that is stressing me. I don't care if I even gave $10. (I paid more than that.) I want what I paid for.

I ordered NEW Jabra C820s Active Noise Cancellation Headphone from Buy.com on 12/23/2007. Headphones arrived on 1/2/2008. But they were not NEW. Both left and right sides had pretty visible scratches on them. Apparently, Buy.com sells refurbished or used product, but nowhere this was mentioned on product page. I called them up, they promptly issued RMA and I requested to send me NEW headphones. According to their e-mail they got them back on 1/9/2008. Today is 1/25/08. I still don't have them. Instead I have many e-mails from Buy.com that they received RMA and will SOON send me new product. I called Buy.com's Headquarters. The rep (Jenny)only could tell me that they have a problem with the supplier and if I want I can get a refund or wait longer. What a great company. Why should I care that they have problem with the supplier? I wouldn't recommend buying from them. Scam website and customer support.



I placed an order on January 3rd. At the time, Buy.com's website claimed the product was IN STOCK. I got an e-mail a few days later saying the product was OUT OF STOCK. I waited for two weeks, then checked buy.com's website which once again said the product was IN STOCK. Thinking that the product would be shipped shortly, I waited. After five days, I checked the website which still said the item was IN STOCK. I then called the sales line, and they confirmed the item as IN STOCK. So, I called customer service and asked where my product was. She told me that it was OUT OF STOCK. I told her that the website and her sales department claimed it was IN STOCK. She then agreed that it was IN STOCK and couldn't explain why it had not been shipped to me. I asked her why she lied to me about it being OUT OF STOCK, but she didn't give me an answer.

When I asked to speak with a supervisor, she said the supervisor was busy and couldn't speak with me. I asked for her name or Customer Service ID#, but she claimed that she wasn't allowed to give it to me (which I found out later was another lie). I was never called back by any supervisor. When I called back and finally spoke with a supervisor, she said that she was sorry, but their was nothing she could do for me. As I was talking with her, she hung up on me! I did eventually receive my product, but I paid for the product in more than just money!

`

I purchased a Sansa refurb MP3 item as a Christmas gift on 12/04/07, and it was opened Christmas. The item was defective, and Buy.com refused to exchange it for another one or refund my money since they have a 14- day return policy. I mentioned the item was a Christmas gift and not opened until after Christmas, but they said the policy is the policy.

Amount lost is $69.99. It has not hurt anyone, but item gets warm when it is plugged in.

Placed an online order for Asus Eee PC. Something was wrong on their website, and when I clicked to place the order, an error message came in that the website is unavailable. Went back and checked my order history, nothing was there for the order. Checked my email and no email from Buy.com. Went back and placed the order again. Same story. On the last step for purchase, again an error message. Checked my email and account history; and nothing was there. Then the third time I tried, the order went through. Everything was fine, except that after 10 minutes, suddenly THREE emails popped into my email account, and seemed I have ordered three times. I immediately went to my account on Buy.com and canceled the first two orders. Then I called Buy.com to make sure the first two orders are canceled. Was put on hold for 27 minutes before someone picked up. And then they claimed that I only had 15 minutes to cancel the order, and now it is too late.

Extra amount charged to me is $350 times 2 = $700.

I purchased an ISound Ipod player for Christmas for my boyfriend. I did not open the item prior to him opening it for Christmas, so did not realize that the speaker wires were missing, so it was unable to play at all.

I contacted Buy.com, and they advised me of their 14 day return policy, no exceptions. I was appalled when the customer service rep told me, "Well you should of opened the box prior to giving it as a gift". Why on earth would I do that? IT WAS A GIFT!!

I ordered Frosty the Snowman on DVD on Dec.15, hoping to get it in time for Christmas. I never got it. They keep giving me the runaround about being shipped, but I never get it. It's always stuck in Hazelwood, MO,

I lost the purchase price for the DVD.

Right before Christmas, I applied for a Buy.com credit card to use strictly for gift purchases throughout the year. Although I did not get an instant approval online, I was contacted by Chase on December 28, 2007, about my application. The call started off okay, with the woman verifying my information. But when she told me that they had pulled my credit report, that's when it got weird. "We see that you have $32,000 in credit card debt, but you only make $30,000. How do you intend to pay and what are you charging on these credit cards?" [L o n g P a u s e.] "Excuse me?" I asked. "Why do you need to know that information?"

The woman from Chase started stuttering, yes, stuttering that uh, well, uh, we, uh, need this, uh, information, uh, uh, for the uh, credit. That's when I told her it was none of their business what I was charging, that revolving credit is just that - revolving over a period of years, that I have never been late on any payments for any accounts, that I always pay more than the minimum and at times I've paid the entire balance, and that Chase can see I have $155,000 in combined credit limit, but only $32,000 is actual debt. I ended with a request to her that they stop processing the Buy.com card as I was no longer interested. She curtly said, "Okay, fine."

Here is the kicker: today, I received four letters from Chase. One was for the Buy.com credit card that I had refused. That was fine; I was expecting that one. BUT, the other letters were for three of my current Chase credit cards explaining that Chase has chosen to drop my credit limit from a combined amount of $18,300 to $9,500 due to Balance too high compared to credit limit and number of accounts currently in use. What a joke: NOW, since they lowered my credit limit on these 3 cards, 2 of the cards fall within the Balance too high compared to credit limit range. And, what a coincidence that the letters were dated the same day that I talked to the stuttering Chase woman about the Buy.com account. I've never had a credit card lower my credit limit before - and I've had credit cards for thirty years now. I guess I can expect to see my APR go up, too. I feel because I called the Chase woman on the questions she was asking me, that she instigated this abrupt change in my status with Chase. To me, it seems like a personal, vindictive move rather than a business decision.

This affects my credit rating and credit score. It took me years to re-stablish my good credit after my ex-husband ruined it for me. It will affect any future credit I try to establish. In addition, I expect to see my APR go up, and this will raise my monthly payments. I am a good person for a credit card company - most of the time I pay above minimum, therefore, I am usually paying a finance charge. I'm never late, therefore, they don't have to worry with collections. Now, I feel like I've been targeted, not for my creditworthiness (or unworthiness in Chase's eyes), but for a personal vendetta from this Chase woman.

I am being charged $11.99 USD every month on my CHASE BUY.COM credit card since November, 2007. I have been charged twice so far. I never wanted this service. I am illegally being charged for this service.

I ordered a Wii Zapper from Buy.com on December 18th, with 2-day shipping so that it would arrive by Christmas. The web page said it was In Stock. But 2 days later, Dec. 20, I get an email saying it would be delayed, because it was being back-ordered. So I requested the item canceled, and after not hearing anything by Dec.23, purchased a replacement gift locally.

On December 26th, I get an email saying that it had been shipped. It arrived on the 28th poorly packed and the box was crushed. The item was not broken, but the package was no longer suitable for gift-giving. Also, I paid extra for shipping so it would arrive in time for the holidays. Now it was money wasted - what was the rush if it was already 3 days too late? My kid wanted it, and I didn't have time to return it, or I would have.

The rest of the order was shipped in a box 3x too big, with no padding at all. The box was wide open on our doorstep, for our kids to see. So much for Santa. It appeared to have been hastily taped.

I sent this message to Buy.com, and was sent a canned reply about their return options which only added insult to injury.

$40.00 down the drain so far. I'm not done fighting this and plan to contact my credit card company to see what actions I can take.

On Nov. 26th, I ordered a digital camera and printer from Buy.com. They split the order, sent the camera via UPS which I received. The printer was sent by Fedex ground and Fedex says they left it at the front door, but my wife and kids were home all day and we never received a 30lb. box at our front door. They did not request a signature! Numerous calls to Buy.com resulted in nothing. Their customer support center in the Philippines will not resolve the issue, will NOT let me talk to anyone in the US, and only says the corporate office has not replied to us yet. That is passing the buck! It is now 6 weeks later and they messed up my son's birthday and now Christmas because of this fiasco. They charged my credit card $180, delivered nothing, and now I'm going to the media as well.

I frequently purchased items from Buy.com, however, will never be purchasing anything else from them. I ordered Barbie Island Princess PS2 game for my daughter for Christmas and when she finally got it we attempted to play it but the disc is clearly defective and did not work. I promptly sent an email to buy.com and got an automated response stating that it had been over 14 days therefore it was past the return date. I sent them another message and stated that it was a gift purchased earlier but just recently given and to please respond with a personal message and not with an automated one. Well, I got another exact automated message. They clearly do not read their messages, nor, seem to care. I lost about 30.00, but, they in fact have lost more since I will not be shopping there and will be spreading the word to my friends and family. Amazon and overstock are MUCH better and have friendly customer service :-)

I purchased Halo3 for my son as a Christmas gift. $65.00 brand new and when he opened it we noticed the disc was damaged (circular line on it) so it is not readable. Their reply to my inquiry was that since it was over the 14 day return policy they won't give me an RMA#. Nice customer service. Most places give a grace period on gifts like this. It is ironic that in their email response to me says they are looking forward to assisting me with future online purchases. Yeah right, like their will be any in the future.

Buy.com's return policy is deceptively short. I ordered a music CD for my wife Nov. 30 as a gift for her on our wedding anniversary which is on Dec. 18. Turns out she already owned a copy. I attempted to return it and found that I was too late to do so according to their return policy of two weeks. I made the wrong assumption that I would have thirty days. Oops my mistake!

But I wanted to warn others to not fall into this return trap. If you use this company to order for Christmas gifts you probably won't be able to order early enough to insure your order will arrive by Christmas and still meet the time allowance for returns. I think this policy points to a careless attitude on the part of Buy.com making any attempt to please their customers. It is their insolent and stolid response to their policy that brought me to this site where I found even more reason to never do business with them again.

Poor return policy.

I purchased two items on 12 Dec 2007 which were in stock and would ship in time for Christmas gifts. The first item shipped right away, the 2nd, an Ipod touch, set in processing for 7 days. Not 1 of my 8 emails via their website customer service were answered. I then requested to cancel the item; I got an automated response saying they received the cancellation request. I then purchased the item from Best Buy, and it shipped in time for Christmas. The next day the buy.com website showed the item in warehouse. I again sent two more detailed emails and no answers from buy.com. They then shipped the item 2 days after I requested cancellation and have yet to answer 1 email. I finally Googled their phone number and spoke to a customer service rep who said to bad, so sad. Return the item and we will process a refund.

What a lack of customer service. I WILL NEVER BUY FROM THEM AGAIN AND WILL TELL EVERYONE I KNOW ABOUT THIS. I am stuck with a $300+ charge out of my checking account for at least a month due to their inability to answer 1 email. This could have been avoided had they answered any of the first 8, over a 7 day period, before I canceled the item.

Buy.com has got to be one of the worst places you can purchase from. Their customer service is terrible. I ordered the guitar hero for the WII system, and the confirmation email from buy.com had the correct SKU number for this item. When the product arrived it was for the PS2 guitar hero and a completely different SKU number. Since the PS2 version was widely available and the WII not, this was obviously done on purpose just to fill an order and charge a credit card.

This was supposed to be the highlight gift for my kids this Xmas, and buy.com was the scrooge. How dare them? You cannot get anyone on the phone, and they leave you on hold for hours. The only thing I can think of is to bring the PS2 version to a local merchant and hope for store credit. DO NOT SHOP AT BUY.COM

I never got the DVD in time for Christmas, and I am out about $18.

I ordered a Zune from Buy.com on 11/23/07. They gave me a tracking number but never said which shipper they use. I tried all the major ones: USPS, FedEx, DHL, UPS with no results. But, if you use their internal buy.com shipping tracker it says they shipped the item, but it has been sitting in Dallas, TX at the sortation center since 11/25/07 and hasn't moved. My first complaint email was sent out on 12/1/07 saying that I did not receive my package yet. They finally responded on 12/6/07 and said that a claim has been issued on my behalf. Three weeks went by and no email response at all. I decided to look my order up on their system for my claim only to have been denied. In their "The claim has been issued" email, they specifically state and I quote, "We will update you on the status of your claim via email or phone." I got neither. They deny the claim and hope I forget that I ordered something from them.

I would call them, but I do not know their phone number because they do not give it out. The entire experience has been so frustrating. I will never do business with Buy.com again, and neither should you. In the meantime, I need to find their phone number. PS. I read another complaint similar to this one, and it seems I am not the only person in this position.

They left me with a large bill, especially for a college student. I did not receive my Zune.

I bought the Microsoft Zune 30GB refurbished during Thanksgiving sales at $94.95 on 11/24/07, and until today (12/25/07) I still didn't receive my order yet. Buy.com never shipped out my order but continued to send out several emails to me offering the same item for $109.00 and up, instead. They regularly posted it for sale for $109.00 and up on their website, too. Each time I checked the status of my order, they claimed it was the setback from the supplier and never was able to give me the precise delivery date. I don't believe a bit that there is a setback from the supplier. Buy.com just sold my Zune to people who would paid $109.00 and more. They never confirmed a delivery date because Buy.com wanted me and others to give up the order and cancel.

They then can make a shame profit of $20.00 or more for each order canceled. I did check out with Google and the transaction has been posted into my statement. That means Buy.com did get my money, and I never get my order. Where is my order? I did inform buy.com that I bought the Zune 30GB for my son's Christmas gift. They didn't bother to let me know that they couldn't deliver it before Christmas. I can't believe that adults from Buy.com would go so low to ruin kids' holidays gifts. BUY.COM STOLE CHRISTMAS!

I followed all the rules and still did not receive my rebate from the manufacturer, Crucial, as advertised by the seller, Buy.com. What can be done to reform these liars and crooks?

Something really needs to be done about buy.com. I ordered an xbox 360 hd/dvd player for my grandson for Christmas. I told them it was my mistake, I thought it was the game player. I contacted them 15 days after it had shipped, not after I received it. It wasn't until after I had received it that I realized that it was the wrong thing. Instead of getting one, they sent 2.

Now I'm out $356.00 and some change so far. I intend to fight this. Even though they sent me an acknowledgment that they had received my email, they say they didn't. I even gave them the reference # where they sent me an automated acknowledgment of receiving mine. They never would contact me and finally I found a phone # too. That phone # is hard to find. To make a long story shorter, they refuse to give me the RMA # needed to send these back.

They shipped them on 11-13-07 and I received them on 11-15-07. I contacted them on 11-28-07. I don't know what the outcome will be, but I don't intend to take this kind of treatment.

MY Brother will not take this MP3 player to the desert...but he will take one from somewhere

I ordered a Viewsonic Monitor from Buy.com on December 4, 2007. The monitor was shipped, and when it reached El Paso, FedEx shipped it back to buy.com. I can only assume it was damaged. Buy.com did not contact me or ship out another monitor. I sent email messages and none were returned.

I finally discovered that buy.com did in fact have a phone number. I called and had to wait on the phone for 35 minutes before someone picked it up. The representative told me that they respond to all email in one to 2 business days. Wrong. When I asked what they planned to do about this problem, she said that they could not ship another monitor and could only issue a refund which would be done in 3 to 5 business days. I asked why she couldn't do it today, and she apologized. I asked what would have happened if I hadn't called, and she said that the customer must call and request a refund on all items that have been sent back to the shipper.

So the bottom line here is that they don't respond to email, they don't have a telephone number listed, and when I finally find one and call I have to wait on the phone for 35 minutes to talk to them. If I had not gone through all that they would just keep my $350.00. Buy.com has sure gone downhill.

I placed an order for 4 Botanical Garden Note Book Organizer Calendars on November 30, 2007. I paid via PayPal and received an order confirmation email expecting to see them within a week-10 days since they were in stock when I ordered them. On December 8, 2007, I decided to check into the order and emailed customer service. I again received an automated email with the standard "we are looking into this and will respond within a day or 2." Today, with no further response, I decided to check the MY ACCOUNT page at Buy.com again and see what I could find. Well, to my surprise, there is no record of any order.

WELL, now after reading all of these posts here, I see I am not alone. At least I have some chance of recouping my money through PayPal. I have to wait 20 days from now to get the approval for the refund, but if that is the worse, I consider myself one of the more lucky ones of the Buy.com customers. They have my $42.56 for now but I should be able to get that back once PayPal reviews my dispute.

On 11-23 I ordered a Zune from Buy.com. According to the tracking, it was shipped to me. According to their official tracking it went to Houston and then sat there. I contacted them by email on 12-10-07 to see where it was. No response. I contacted them by email 12-11-07--again no response. I finally called them on 12-12 and was passed around to Michelle and then Fits. Fits stated that there is no official tracking and that they have no contact with the shippers. They offer to send me one when they get them in (no time expectation) or possibly refund my money. I chose the refund and we will see how long this takes! Stay far away from this business.

I ordered a new Logitech VX laser notebook mouse on Cyber Monday 2007 from Buy.com for $59.99. What I got was not a brand new mouse. They shipped me a used mouse.

The box had evidence that it had been opened and the mouse had scratches at the bottom and on both sides. I got the RMA # from Buy.com and asked for a replacement.

One week later, they shipped me the exact mouse which I returned to them but this time it came in a different box!

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I ordered several DVDs from Buy.com, using Google Checkout for the discount. I never received them, even though the delivery information says they were delivered. I seem to have a less than reputable mailman, who I know has lied on tracking information before so this does not reassure me in any way. So, they will not reimburse me or replace the items because the USPS says they were delivered, even though I did not receive them. They were certainly less than helpful. Their customer service emails take several days to receive, and in order to call them you must request a phone number. I waited for over 30 minutes to reach a person, then was put on hold several more times. In the end, even though I paid Buy.com, I did receive the product; and they were willing to do nothing.