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William of Fountain Valley CA (05/02/08)
I was shopping around for an Antec 900 computer case and came across buy.com's website offering $50.00 off your 1st order if you sign up for a revolution card. Seemed like a great offer. I placed an order on 03/20/08 and used a 5% off coupon. Later that evening I received an email stating the item shipped via FedEx Ground. WOW, that's service. Early the next morning I track the package and status shows on truck for delivery. Very exited I wake my wife up and tell her that FedEx will be coming today and to listen for the doorbell. I leave for work at 10:00am and get home about 6:00pm.
No package yet. Track package online and status shows delivered on front porch at 9:09am. Nothing there when I left at 10:00am. Called FedEx and buy.com to trace package. 2 days later, FedEx driver confirms that he did leave the package on my porch. I live in a high foot traffic area and carriers usually leave a door tag if nobody answers the door. buy.com doesn't ship with the signature required option so it's at the drivers discretion to leave the package. buy.com says there is nothing they can do, the package was delivered and also, once it leaves buy.com liability has been transfered to the consumer.
There is no option at checkout for the consumer to protect their investment, buy.com controls the shipping method and therefor should be held accountable for secure delivery. Saving .75 cents on shipping by not requiring a signature is absurd and not looking out for the customers best interest. The revolution card statement came and there was no $50.00 credit reflected. Customer service says promotion can't be combined with any other offers like the 5% off coupon that I used.
Fleeced of $138.78
Alain of Brookline MA (04/29/08)
I ordered a MP3 player for my son birthday on Buy.com. Few days later, I received a calculator instead. I call consumer services (they actually hide the number and had to call the sale line) and after spending 15 minutes talking to a complete idiot I am transfered to returns. I explain the issue and they tell me to send it back. I explain that it is for a birthday and that they should send the MP3 AS I send back the calculator because if I have to wait for them to receive the return and send it back, it will be way pass the birthday date.
They would not budge to their no criss cross policy although they were the one who screwed. I called my credit card and stopped the payment just to create paperwork for them and cost them money on a non sale. It was the first time and will be the last time I shop at buy.com. Their deal come with too high a price for me.
Christopher of Port Orchard WA (04/09/08)
I ordered an HP Pavilion laptop on April 1 (maybe that was the problem) and started inquiries on April 5 to see why there was no progress on the order (no emails, no new info on the online order status). I called each subsequent day, only to be reminded that there is a 3-5 business day processing period. Finally, on the 7th business day, the Cust Serv agent was willing to see what the status was -- yup, item not available! Obviously, they could have told me that on the first call, but, typical of Buy.com, their agents are trained to put off customers until the last moment. I asked for a Supervisor to complain. Transfer to another line (with horrible, scratchy Muzak and incessant RMA reminders and pleas to be patient. After 30 minutes, a disconnect. I start all over, getting the same Cust Serv rep who had already forgotten me (although confirming her I.D. as the same agent). Again, only recourse was to get transferred to Musak hell again. It's now another 27 minutes as I type this. I have no expectation of seeing this $1,000 purchase, although I have a matching case on the way and warranty in effect from day of purchase. Buy.com has good deals, but the company comes with too great a price. Last year, I wrote the President of the company and listed a litany of complaints over years of business, and I didn't even get an acknowledgement -- only a cancellation of my account. I should just learn and skip the seeminly good deals.
I have a new, private consulting business and have been invited to work nationally with others in my field. The laptop was to go on the road soon, but I guess I have to start looking at other options. I bll $120/hr in my business, so I feel I am already out at least $120 in time invested.
Jack of Friendswood TX (03/28/08)
My problem is related to a rebate scam. I purchased a TRENDnet Wireless Router (TEW-452BRP) with a rebate offer of $30 from Buy.com in previous month. I mailed in all the required documents for the rebate offer. I mailed a copy of the receipt, a copy of the rebate form, and the real UPCs which I did not make copy of. Later, I received a letter from TRENDnet's rebate department stating that I did not include any UPC in my rebate submission. Although I can't prove that I sent the UPC in, I am very certain that I did send it. I still have the product's box with the UPC cut off. I contacted the rebate center and they can't do anything to help me get my rebate. At this point, is there anything I can do at all?
Teresa of Williamsburg VA (03/24/08)
I applied for the Revolution Card via buy.com so I could receive the '$50 off of a $51 purchase or more' offer. The first order I placed with buy.com was canceled after waiting for weeks. They informed me they would not be able to restock the item. The second order would not accept the discount so I had to call. After getting transfered around an agent informed me they would do it manually. The problem was that after I placed my order and waited almost two weeks, I was informed one the items was now on backorder but it was a discontinued item so they had no idea if they would get it in or not. They would not swap out the item with another item number so I had to place a new order to replace that item. Buy.com informed me they would not apply the discount because my total was split on two different order numbers. Both my orders were in 'shipping process' status so that I could only cancel by email as a request only. I'm very disappointed in buy.com's service because I have shopped with them often in the past.
Jake of Corvallis OR (03/11/08)
I placed my order on 2/18/08 and was charged the same day, and the item was in stock at the time. Afterwards, it has been shown in stock on their web page from time to time, yet after more than 3 weeks, my item has not been shipped yet. A bunch of liars work at buy.com.
Glenn of Henderson NV (03/11/08)
Until today I trusted Buy.com and have made MANY purchases. After receiving daily email with sale items, I dashed to order the Samsung HL-T5087S 50 LED DLP HDTV when I saw the $1149 delivered price. Then a voice inside me said to check for recent product reviews to see if there is a reason for the price drop. Went online to eopinions and was SHOCKED to see that buy.com is knowingly selling $1149 TVs with a serious product defect. Dashed back to buy.com and canceled my order.
Buy.com is knowingly selling defective goods with terms of no refund or replacement. I believe this is not only unethical but illegal, which is why I am reporting this matter to all appropriate forums and agencies.
Aida of Bellmawr NJ (03/11/08)
On Friday, November 23, 2007, I placed an order for three refurbished zunes at $99.99 each. These items were purchased a month in advanced as Christmas gifts for my children. I received periodic e-mails from buy.com's customer service dept. stating that the merchandise was still on back order. On Tuesday, February 19, 2008, I decided to contact customer service via telephone. I spoke to Judy who ask me if I had contacted them in the past. I explained to her that I didn't due to the fact fact that I received periodic e-mail from their company. She asked me why did I wait until now to contact their company? If I would have contacted them earlier this order my have been fulfilled. I was a little confused because I thought that as the product became available they would be shipped to those who have ordered the product first. This representative gave me the impression that I didn't receive my merchandise due to the fact that I didn't harass the company sooner. I then told him that if this was the case, I would be contacting them on a daily basis.
He them told me this was not necessary. The Corporate office would be contacted, and a follow up e-mail would be sent. The follow e-mail that I received was to notify me that the merchandise was no longer available.
It took three months for buy.com to notify me that the merchandise I had purchase several months earlier was no longer available. If I would not have made the contact via telephone, I would still be waiting for the merchandise that I had promised my children for Christmas. In my opinion, this is unacceptable--especially if the company gives you the impression that due to the fact that if I would have harassed them sooner, I would probably have my merchandise. I was under the impression that if you order a product that is not in stock, once the product becomes available they would ship on a first come, first serve, basis.
David of Plainfield IL (03/06/08)
I purchased a Nextar X3-02 GPS touch screen on 02/04/2008. At the time, BUY.COM website claimed the product was in stock. I have not heard from them after they received my money. I emailed to customer service and they replied that the product will ship on 02/25/08; then I waited. On 02/25/08 I checked my order status. It said it already shipped and provided tracking number from FedEX. Then I continued waiting for my order until 03/05/08.
My package never arrived to my place. I got upset, then called FedEx; they said it only a package data transmitted to FedEx, but no package. Then I called BUY.COM's customer service, and they said the product is out of stock, and they will refund my money back. Luckily, I called them; if had not, I would have lost my money. Please be aware.
Manny of Miami FL (02/24/08)
I purchased an Audioviox VOD122 Monitor/DVD for my car for $700+. After receiving the unit in what seemed to be a repackaged box, I installed it that very night. The instructions where difficult to understand but I survived. After installing it, I tried it out and noticed that the games function did not work. I contacted the mfr and they confirmed it was a defective unit. I called buy.com and it got worse! I was hung up on twice. I could not understand the CSR from this offshore call center. I am still waiting for a call back. At this point, I will never buy from buy.com again - unless they change their customer service.
I have a defective unit and a $700+ hole in my pocket.
David of Stroudsburg PA (02/22/08)
Buy.com $30 reward costs more then you think. Thanks to Buy.com and their $30 reward for signing up for their credit card, I have now incurred $280.00 worth of transactions on that credit card. This is what happens when they hide the charge in non-understandable transaction language. We only discovered these two $9.95 charges per month upon paying off our balance we owed. I contacted TLG and canceled reoccurring transactions and talked to Buy.com disputes. Buy.com dispute dept. will not dispute these charges, and I canceled my account just to make sure I no longer get taken advantage of by reoccurring transactions.
Well I guess the damage was $258.70. But not really. If you count the finance charge of 21.99 APR for thirteen months, you would have to tack on an additional $56.88.
Richard of Greenwood Village CO (02/16/08)
I ordered Guitar Hero III for a Wii. This was a gift, so I had it for 10 days or so before my daughter opened it. We learned that it was for Playstation 2 instead of Wii. I immediately emailed Buy.com and informed them of what happened and that I could have purchased this unit for $39.99 instead of the $89 I paid for the Wii unit on Buy.com. They told me I could not return it because it was past 14 days, even though they sent the wrong unit. I have disputed the charge with my credit card and am awaiting to see what happens.
$89 for a product I do not want.
L. of Ketchum ID (02/13/08)
I ordered a Nokia N810 tablet p.c. It turns out it is a European model--loaded with European help page and 5 different channels of the BBC. It took me a couple weeks to figure that this was a European model, since it came with NO User Guide or info on how to find one. When I figured out they had shipped me a European grey-market tablet (which they NEVER mentioned in the purchase process), they said it was too late to do anything about it, since they had shipped it to me two weeks earlier and I had waited too long. This model with the BBC installed instead of easy access to USA FM stations only connects to a European help page, and THAT is why it took me 2 weeks to figure out it was not the same as other USA models. I feel they should have mentioned it was a British model. Meanwhile Buy.com accepts NO responsibility for the different problems that arise on this model.
Lisa of Grove City OH (02/05/08)
I received an e-mail with Buy.com deals. I finally ordered a Logitech Labtec Webcam Pro because it was advertised at $4.99 after a $15.00 rebate. I received the product in a timely manner, however it was shipped in a white box without a UPC code. I cannot use the $15.00 rebate because Logitech will not accept it without the UPC code. I spoke to several different people at Logitech and Buy.com to no avail. They want me to send it back and be done with it. It is internet fraud and a waste of time.
I will be contacting my attorney general regarding this and hopefully more people will join this crusade to get them to either honor what they say or be fined.
Thomas of Haddon Heights NJ (02/02/08)
I was placing an order from Buy.com; as I entered I noticed there was a $16 shipping fee. Per their info there should not have been any. I immediately (within 4 minutes of making the order) sent a cancellation of the order. I received an email stating they would try and stop the order from being sent. Two days later I received one of the items I had ordered, the rest came about a week later. Now they tell me I can return the items at my own cost.
This means that only have been charged an erroneous amount of shipping charges, I now have to pay to return.
They never return any phone calls I make, although they promise to call back within 48 hours. I don't think that given the circumstances I should have to pay for return shipping; further, the shipping charges to send them to me should be credited back to my account. I get nowhere with them; they are rude and don't care. A company this large that keeps telling me how great their service is, is simply non responsive and non responsible in their dealings with their customers.
Steven of Westfor, MA (01/31/08)
I ordered a pc graphics card for $170, and paid an extra $20 for overnight delivery. After a few days I went to buy.com to check on it's status. The tracking link said there was no information available. After a week of getting the same lack of information, I emailed them asking for a status. They directed me to their tracking page, which contained no information. I filed a claim.
Another week went by and I got an email from them asking me how I was enjoying my product!
Since I never received the product, I went to buy.com to check the status of the claim, and it was denied. I filed another claim and was told the claim was denied because the tracking information showed that the item was delivered. I checked FedEx and my "ship to" address was incorrect. I checked buy.com's account information and it was correct there. I send buy.com an email saying I had not received the item and that the address provided FedEx was incorrect.
Buy.com responded that their legal policy which states: Title to goods passes to you upon delivery to the common carrier and unfortunately at this point we are unable to assist you further in this matter.
They shipped it to the wrong address and claim that legaly it's not their fault.
Aaron of Oxnard CA (01/29/08)
I went to buy.com to see if there were any deals I can get on toys for my children during Christmas time. I did find a few things that I liked and decided to give buy.com a chance (bad idea). I placed the order, and after a couple of weeks have passed I got curious about my package. I checked online, and they told me it was shipped. I emailed buy.com, and they explained that it was shipped, I had explained that I did not receive it. At the same time I had ordered from Amazon and did not receive that either. So I came to the conclusion that both of my packages were left at my front door at an apartment complex (there is a front office to leave boxes) and were stolen. Amazon did replace my package in 2-3 business days. It has been over a month battling with buy.com about my package; they have sent me their phony email stating that it is my responsibility to be home when the package is delivered. If that is the case you should notify the customer of an expected time and date. So after constantly calling 1-800-800-0800, I keep getting the run around and their telling me that their claims dept. denied my claim and will not refund my money back to me! Nor will they even reship my package.
I did constantly ask for a supervisor to speak with, but they kept telling me that I would receive a call back. Nothing yet to this date. I don't know how they are in business still. I NOW see the same problems I have with other people online. When I asked the customer service rep at buy.com, "Don't you think that is stealing?--she said "Yes!"
I did not get my refund or my package delivered to me. I have no income at this point, so that is stressing me. I don't care if I even gave $10. (I paid more than that.) I want what I paid for.
Boris of Stamford CT (01/25/08)
I ordered NEW Jabra C820s Active Noise Cancellation Headphone from Buy.com on 12/23/2007. Headphones arrived on 1/2/2008. But they were not NEW. Both left and right sides had pretty visible scratches on them. Apparently, Buy.com sells refurbished or used product, but nowhere this was mentioned on product page. I called them up, they promptly issued RMA and I requested to send me NEW headphones. According to their e-mail they got them back on 1/9/2008. Today is 1/25/08. I still don't have them. Instead I have many e-mails from Buy.com that they received RMA and will SOON send me new product. I called Buy.com's Headquarters. The rep (Jenny)only could tell me that they have a problem with the supplier and if I want I can get a refund or wait longer. What a great company. Why should I care that they have problem with the supplier? I wouldn't recommend buying from them. Scam website and customer support.
Russ of Martinsville VA (01/24/08)
I placed an order on January 3rd. At the time, Buy.com's website claimed the product was IN STOCK. I got an e-mail a few days later saying the product was OUT OF STOCK. I waited for two weeks, then checked buy.com's website which once again said the product was IN STOCK. Thinking that the product would be shipped shortly, I waited. After five days, I checked the website which still said the item was IN STOCK. I then called the sales line, and they confirmed the item as IN STOCK. So, I called customer service and asked where my product was. She told me that it was OUT OF STOCK. I told her that the website and her sales department claimed it was IN STOCK. She then agreed that it was IN STOCK and couldn't explain why it had not been shipped to me. I asked her why she lied to me about it being OUT OF STOCK, but she didn't give me an answer.
When I asked to speak with a supervisor, she said the supervisor was busy and couldn't speak with me. I asked for her name or Customer Service ID#, but she claimed that she wasn't allowed to give it to me (which I found out later was another lie). I was never called back by any supervisor. When I called back and finally spoke with a supervisor, she said that she was sorry, but their was nothing she could do for me. As I was talking with her, she hung up on me! I did eventually receive my product, but I paid for the product in more than just money!
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Paul of Cranston RI (01/24/08)
I purchased a Sansa refurb MP3 item as a Christmas gift on 12/04/07, and it was opened Christmas. The item was defective, and Buy.com refused to exchange it for another one or refund my money since they have a 14- day return policy. I mentioned the item was a Christmas gift and not opened until after Christmas, but they said the policy is the policy.
Amount lost is $69.99. It has not hurt anyone, but item gets warm when it is plugged in.
F of San Jose CA (01/21/08)
Placed an online order for Asus Eee PC. Something was wrong on their website, and when I clicked to place the order, an error message came in that the website is unavailable. Went back and checked my order history, nothing was there for the order. Checked my email and no email from Buy.com. Went back and placed the order again. Same story. On the last step for purchase, again an error message. Checked my email and account history; and nothing was there. Then the third time I tried, the order went through. Everything was fine, except that after 10 minutes, suddenly THREE emails popped into my email account, and seemed I have ordered three times. I immediately went to my account on Buy.com and canceled the first two orders. Then I called Buy.com to make sure the first two orders are canceled. Was put on hold for 27 minutes before someone picked up. And then they claimed that I only had 15 minutes to cancel the order, and now it is too late.
The order will be shipped, and my best bet is to refuse to accept the shipment. All this was done within an hour of placing the order. The way the customer service rep made it sound, it seems like this is all a scam. I have called my bank to stop payment on this order. But everyone should be advised to stay away from Buy.com.
Extra amount charged to me is $350 times 2 = $700.
Andrea of Ladera Ranch, CA (01/14/08)
I purchased an ISound Ipod player for Christmas for my boyfriend. I did not open the item prior to him opening it for Christmas, so did not realize that the speaker wires were missing, so it was unable to play at all.
I contacted Buy.com, and they advised me of their 14 day return policy, no exceptions. I was appalled when the customer service rep told me, "Well you should of opened the box prior to giving it as a gift". Why on earth would I do that? IT WAS A GIFT!!
Mark of Kane IL (01/11/08)
I ordered Frosty the Snowman on DVD on Dec.15, hoping to get it in time for Christmas. I never got it. They keep giving me the runaround about being shipped, but I never get it. It's always stuck in Hazelwood, MO,
I lost the purchase price for the DVD.
Jan of Ponchatoula LA (01/05/08)
Right before Christmas, I applied for a Buy.com credit card to use strictly for gift purchases throughout the year. Although I did not get an instant approval online, I was contacted by Chase on December 28, 2007, about my application. The call started off okay, with the woman verifying my information. But when she told me that they had pulled my credit report, that's when it got weird. "We see that you have $32,000 in credit card debt, but you only make $30,000. How do you intend to pay and what are you charging on these credit cards?" [L o n g P a u s e.] "Excuse me?" I asked. "Why do you need to know that information?"
The woman from Chase started stuttering, yes, stuttering that uh, well, uh, we, uh, need this, uh, information, uh, uh, for the uh, credit. That's when I told her it was none of their business what I was charging, that revolving credit is just that - revolving over a period of years, that I have never been late on any payments for any accounts, that I always pay more than the minimum and at times I've paid the entire balance, and that Chase can see I have $155,000 in combined credit limit, but only $32,000 is actual debt. I ended with a request to her that they stop processing the Buy.com card as I was no longer interested. She curtly said, "Okay, fine."
Here is the kicker: today, I received four letters from Chase. One was for the Buy.com credit card that I had refused. That was fine; I was expecting that one. BUT, the other letters were for three of my current Chase credit cards explaining that Chase has chosen to drop my credit limit from a combined amount of $18,300 to $9,500 due to Balance too high compared to credit limit and number of accounts currently in use. What a joke: NOW, since they lowered my credit limit on these 3 cards, 2 of the cards fall within the Balance too high compared to credit limit range. And, what a coincidence that the letters were dated the same day that I talked to the stuttering Chase woman about the Buy.com account. I've never had a credit card lower my credit limit before - and I've had credit cards for thirty years now. I guess I can expect to see my APR go up, too. I feel because I called the Chase woman on the questions she was asking me, that she instigated this abrupt change in my status with Chase. To me, it seems like a personal, vindictive move rather than a business decision.
This affects my credit rating and credit score. It took me years to re-stablish my good credit after my ex-husband ruined it for me. It will affect any future credit I try to establish. In addition, I expect to see my APR go up, and this will raise my monthly payments. I am a good person for a credit card company - most of the time I pay above minimum, therefore, I am usually paying a finance charge. I'm never late, therefore, they don't have to worry with collections. Now, I feel like I've been targeted, not for my creditworthiness (or unworthiness in Chase's eyes), but for a personal vendetta from this Chase woman.
Sandeep of Arlington TX (01/05/08)
I am being charged $11.99 USD every month on my CHASE BUY.COM credit card since November, 2007. I have been charged twice so far. I never wanted this service. I am illegally being charged for this service.
Anthony of San Antonio TX (01/04/08)
I ordered a Wii Zapper from Buy.com on December 18th, with 2-day shipping so that it would arrive by Christmas. The web page said it was In Stock. But 2 days later, Dec. 20, I get an email saying it would be delayed, because it was being back-ordered. So I requested the item canceled, and after not hearing anything by Dec.23, purchased a replacement gift locally.
On December 26th, I get an email saying that it had been shipped. It arrived on the 28th poorly packed and the box was crushed. The item was not broken, but the package was no longer suitable for gift-giving. Also, I paid extra for shipping so it would arrive in time for the holidays. Now it was money wasted - what was the rush if it was already 3 days too late? My kid wanted it, and I didn't have time to return it, or I would have.
The rest of the order was shipped in a box 3x too big, with no padding at all. The box was wide open on our doorstep, for our kids to see. So much for Santa. It appeared to have been hastily taped.
I sent this message to Buy.com, and was sent a canned reply about their return options which only added insult to injury.
John of Ivor VA (01/03/08)
On Nov 4th, I purchased a Christmas gift for my wife. It was a phone she wanted. When she opened the gift on Christmas day, we found out it was not the product I had ordered. It was the right model # but the picture on the website showed a different product. I have contacted buy.com several times and keep getting the standard response of it's been over 14 days and they won't take a return.
$40.00 down the drain so far. I'm not done fighting this and plan to contact my credit card company to see what actions I can take.
Randy of Medway MA (01/01/08)
On Nov. 26th, I ordered a digital camera and printer from Buy.com. They split the order, sent the camera via UPS which I received. The printer was sent by Fedex ground and Fedex says they left it at the front door, but my wife and kids were home all day and we never received a 30lb. box at our front door. They did not request a signature! Numerous calls to Buy.com resulted in nothing. Their customer support center in the Philippines will not resolve the issue, will NOT let me talk to anyone in the US, and only says the corporate office has not replied to us yet. That is passing the buck! It is now 6 weeks later and they messed up my son's birthday and now Christmas because of this fiasco. They charged my credit card $180, delivered nothing, and now I'm going to the media as well.
Molly of Berrien Springs MI (12/31/07)
I frequently purchased items from Buy.com, however, will never be purchasing anything else from them. I ordered Barbie Island Princess PS2 game for my daughter for Christmas and when she finally got it we attempted to play it but the disc is clearly defective and did not work. I promptly sent an email to buy.com and got an automated response stating that it had been over 14 days therefore it was past the return date. I sent them another message and stated that it was a gift purchased earlier but just recently given and to please respond with a personal message and not with an automated one. Well, I got another exact automated message. They clearly do not read their messages, nor, seem to care. I lost about 30.00, but, they in fact have lost more since I will not be shopping there and will be spreading the word to my friends and family. Amazon and overstock are MUCH better and have friendly customer service :-)
Kevin of Yonkers NY (12/30/07)
I purchased Halo3 for my son as a Christmas gift. $65.00 brand new and when he opened it we noticed the disc was damaged (circular line on it) so it is not readable. Their reply to my inquiry was that since it was over the 14 day return policy they won't give me an RMA#. Nice customer service. Most places give a grace period on gifts like this. It is ironic that in their email response to me says they are looking forward to assisting me with future online purchases. Yeah right, like their will be any in the future.
Jerry of Delton MI (12/29/07)
Buy.com's return policy is deceptively short. I ordered a music CD for my wife Nov. 30 as a gift for her on our wedding anniversary which is on Dec. 18. Turns out she already owned a copy. I attempted to return it and found that I was too late to do so according to their return policy of two weeks. I made the wrong assumption that I would have thirty days. Oops my mistake!
But I wanted to warn others to not fall into this return trap. If you use this company to order for Christmas gifts you probably won't be able to order early enough to insure your order will arrive by Christmas and still meet the time allowance for returns. I think this policy points to a careless attitude on the part of Buy.com making any attempt to please their customers. It is their insolent and stolid response to their policy that brought me to this site where I found even more reason to never do business with them again.
Poor return policy.
Reynold of Oak Harbor WA (12/28/07)
I purchased two items on 12 Dec 2007 which were in stock and would ship in time for Christmas gifts. The first item shipped right away, the 2nd, an Ipod touch, set in processing for 7 days. Not 1 of my 8 emails via their website customer service were answered. I then requested to cancel the item; I got an automated response saying they received the cancellation request. I then purchased the item from Best Buy, and it shipped in time for Christmas. The next day the buy.com website showed the item in warehouse. I again sent two more detailed emails and no answers from buy.com. They then shipped the item 2 days after I requested cancellation and have yet to answer 1 email. I finally Googled their phone number and spoke to a customer service rep who said to bad, so sad. Return the item and we will process a refund.
What a lack of customer service. I WILL NEVER BUY FROM THEM AGAIN AND WILL TELL EVERYONE I KNOW ABOUT THIS. I am stuck with a $300+ charge out of my checking account for at least a month due to their inability to answer 1 email. This could have been avoided had they answered any of the first 8, over a 7 day period, before I canceled the item.
Ralf of Huntington NY (12/28/07)
Buy.com has got to be one of the worst places you can purchase from. Their customer service is terrible. I ordered the guitar hero for the WII system, and the confirmation email from buy.com had the correct SKU number for this item. When the product arrived it was for the PS2 guitar hero and a completely different SKU number. Since the PS2 version was widely available and the WII not, this was obviously done on purpose just to fill an order and charge a credit card.
This was supposed to be the highlight gift for my kids this Xmas, and buy.com was the scrooge. How dare them? You cannot get anyone on the phone, and they leave you on hold for hours. The only thing I can think of is to bring the PS2 version to a local merchant and hope for store credit. DO NOT SHOP AT BUY.COM
Mark of Kane IL (12/27/07)
I ordered the DVD Frosty the Snowman on Dec. 15, 2007. I still haven't received it, as of Dec. 27, 2007. Buy.com has not responded to my complaints.
I never got the DVD in time for Christmas, and I am out about $18.
Brian of Jackson NJ (12/27/07)
I ordered a Zune from Buy.com on 11/23/07. They gave me a tracking number but never said which shipper they use. I tried all the major ones: USPS, FedEx, DHL, UPS with no results. But, if you use their internal buy.com shipping tracker it says they shipped the item, but it has been sitting in Dallas, TX at the sortation center since 11/25/07 and hasn't moved. My first complaint email was sent out on 12/1/07 saying that I did not receive my package yet. They finally responded on 12/6/07 and said that a claim has been issued on my behalf. Three weeks went by and no email response at all. I decided to look my order up on their system for my claim only to have been denied. In their "The claim has been issued" email, they specifically state and I quote, "We will update you on the status of your claim via email or phone." I got neither. They deny the claim and hope I forget that I ordered something from them.
I would call them, but I do not know their phone number because they do not give it out. The entire experience has been so frustrating. I will never do business with Buy.com again, and neither should you. In the meantime, I need to find their phone number. PS. I read another complaint similar to this one, and it seems I am not the only person in this position.
They left me with a large bill, especially for a college student. I did not receive my Zune.
Robert of San Francisco CA (12/25/07)
I bought the Microsoft Zune 30GB refurbished during Thanksgiving sales at $94.95 on 11/24/07, and until today (12/25/07) I still didn't receive my order yet. Buy.com never shipped out my order but continued to send out several emails to me offering the same item for $109.00 and up, instead. They regularly posted it for sale for $109.00 and up on their website, too. Each time I checked the status of my order, they claimed it was the setback from the supplier and never was able to give me the precise delivery date. I don't believe a bit that there is a setback from the supplier. Buy.com just sold my Zune to people who would paid $109.00 and more. They never confirmed a delivery date because Buy.com wanted me and others to give up the order and cancel.
They then can make a shame profit of $20.00 or more for each order canceled. I did check out with Google and the transaction has been posted into my statement. That means Buy.com did get my money, and I never get my order. Where is my order? I did inform buy.com that I bought the Zune 30GB for my son's Christmas gift. They didn't bother to let me know that they couldn't deliver it before Christmas. I can't believe that adults from Buy.com would go so low to ruin kids' holidays gifts. BUY.COM STOLE CHRISTMAS!
Robert of Greenville IN (12/25/07)
I followed all the rules and still did not receive my rebate from the manufacturer, Crucial, as advertised by the seller, Buy.com. What can be done to reform these liars and crooks?
Deborah of Fallston NC (12/21/07)
Something really needs to be done about buy.com. I ordered an xbox 360 hd/dvd player for my grandson for Christmas. I told them it was my mistake, I thought it was the game player. I contacted them 15 days after it had shipped, not after I received it. It wasn't until after I had received it that I realized that it was the wrong thing. Instead of getting one, they sent 2. Now I'm out $356.00 and some change so far. I intend to fight this. Even though they sent me an acknowledgment that they had received my email, they say they didn't. I even gave them the reference # where they sent me an automated acknowledgment of receiving mine. They never would contact me and finally I found a phone # too. That phone # is hard to find. To make a long story shorter, they refuse to give me the RMA # needed to send these back. They shipped them on 11-13-07 and I received them on 11-15-07. I contacted them on 11-28-07. I don't know what the outcome will be, but I don't intend to take this kind of treatment.
Js of Greeneville TN (12/19/07)
While searching for 2 MP3 players as gifts for my brother and his son I ran across buy.com. After completing the order and receiving the 10 dollar google credit I was actually convinced that I had made the right choice with a reputable company. When the shipment arrived I found 1 not 2 as I had ordered and payed for. No packing slip, no info...just ONE. I tried for three days to remedy this via email and finally on the fourth day I found a customer service number...and I use that term for desciptive purposes only. I was informed that they could send another but it would be 3 to 5 days to process the request and they would not expedite the shipment. I informed them that this was for my brother...home for 15 days from Afghanistan and have yet to be informed as of how they can help. I finally requested a refund and was informed that it would take 3 - 5 business days for this as well. Apparentl they have me where they want me. As an 18 veteran of law Enforcement I now know how it feels to stand accused with no representaion. I am sickened by Buy.com, and now jaded by intenet commerce.
MY Brother will not take this MP3 player to the desert...but he will take one from somewhere
Peter of Las Cruces NM (12/13/07)
I ordered a Viewsonic Monitor from Buy.com on December 4, 2007. The monitor was shipped, and when it reached El Paso, FedEx shipped it back to buy.com. I can only assume it was damaged. Buy.com did not contact me or ship out another monitor. I sent email messages and none were returned.
I finally discovered that buy.com did in fact have a phone number. I called and had to wait on the phone for 35 minutes before someone picked it up. The representative told me that they respond to all email in one to 2 business days. Wrong. When I asked what they planned to do about this problem, she said that they could not ship another monitor and could only issue a refund which would be done in 3 to 5 business days. I asked why she couldn't do it today, and she apologized. I asked what would have happened if I hadn't called, and she said that the customer must call and request a refund on all items that have been sent back to the shipper.
So the bottom line here is that they don't respond to email, they don't have a telephone number listed, and when I finally find one and call I have to wait on the phone for 35 minutes to talk to them. If I had not gone through all that they would just keep my $350.00. Buy.com has sure gone downhill.
C. of Louisville KY (12/12/07)
I placed an order for 4 Botanical Garden Note Book Organizer Calendars on November 30, 2007. I paid via PayPal and received an order confirmation email expecting to see them within a week-10 days since they were in stock when I ordered them. On December 8, 2007, I decided to check into the order and emailed customer service. I again received an automated email with the standard "we are looking into this and will respond within a day or 2." Today, with no further response, I decided to check the MY ACCOUNT page at Buy.com again and see what I could find. Well, to my surprise, there is no record of any order.
WELL, now after reading all of these posts here, I see I am not alone. At least I have some chance of recouping my money through PayPal. I have to wait 20 days from now to get the approval for the refund, but if that is the worse, I consider myself one of the more lucky ones of the Buy.com customers. They have my $42.56 for now but I should be able to get that back once PayPal reviews my dispute.
Paul of Billings MT (12/12/07)
On 11-23 I ordered a Zune from Buy.com. According to the tracking, it was shipped to me. According to their official tracking it went to Houston and then sat there. I contacted them by email on 12-10-07 to see where it was. No response. I contacted them by email 12-11-07--again no response. I finally called them on 12-12 and was passed around to Michelle and then Fits. Fits stated that there is no official tracking and that they have no contact with the shippers. They offer to send me one when they get them in (no time expectation) or possibly refund my money. I chose the refund and we will see how long this takes! Stay far away from this business.
Mk of San Jose, CA (12/10/07)
I ordered a new Logitech VX laser notebook mouse on Cyber Monday 2007 from Buy.com for $59.99. What I got was not a brand new mouse. They shipped me a used mouse.
The box had evidence that it had been opened and the mouse had scratches at the bottom and on both sides. I got the RMA # from Buy.com and asked for a replacement.
One week later, they shipped me the exact mouse which I returned to them but this time it came in a different box!
Olga of Staten Island NY (12/06/07)
I ordered a $400 digital camera to be delivered to home address. Delivery date was to be on the 1st of December. By the 3rd of December we have not received our package. Buy.com claims it was delivered and LEFT OUTSIDE. There was no door bell rung, no signature requested. Fed-EX is the carrier and they claim they did what they were paid for. Buy.com is refusing to re-send the order or refund my money because their system says it was delivered. I live in NYC, how are they going to leave a $400 item sitting by my house without notifying anyone or even as much as ringing the bell? They claim it was delivered Saturday at 10AM. Everyone is home on Saturdays, so why they didn't try to even ring the bell is something I do not understand. Fed-Ex claims it is Buy.com's fault for not requesting a signature. Buy.com says its not their fault because they ship thousands of items a day without a signature and once it leaves their warehouse it is out of their control. Multiple calls to their customer support department ended up with nothing. I spoke with managers and supervisors with no luck. They can not refund the money because they say it was delivered. They can't send out another camera because they say it was delivered. Everyone says it was delivered, but I still don't have my camera and I don't have the $350 that I spent on it. I am running out of options here. Please help.
.
Emily of St. Louis MO (12/05/07)
I ordered several DVDs from Buy.com, using Google Checkout for the discount. I never received them, even though the delivery information says they were delivered. I seem to have a less than reputable mailman, who I know has lied on tracking information before so this does not reassure me in any way. So, they will not reimburse me or replace the items because the USPS says they were delivered, even though I did not receive them. They were certainly less than helpful. Their customer service emails take several days to receive, and in order to call them you must request a phone number. I waited for over 30 minutes to reach a person, then was put on hold several more times. In the end, even though I paid Buy.com, I did receive the product; and they were willing to do nothing.
Michael of San Diego CA (12/04/07)
I had purchased from Buy.com a Western Digital 120GB external backup hard drive WD1200. According to the description at Buy.com I should have been able to set this to back up my PC. The unit did not work, and I spoke with Western tech support on three occasions until the third person told me this unit does not come with back-up software. I would need to get a third party SW, for $90. I contacted Buy.com and wanted to exchange this for another unit that had the backup SW embedded in it, but their policy only allows return within 14days. I explained that Western personnel were dragging me, and it took three people to tell me the facts and that I didn't want just to return, but to exchange, but they didn't care. The unit I purchased for over $100 is worthless as is.
Personally I would never again purchase from Buy.com and highly recommend for everyone to stay away from a company that simply does not give any concern about its consumers. I have a financial loss of over $100. I'm leary of using a third party SW and don't want to throw more money after an unsuitable product.
Rob of Dawsonville GA (12/03/07)
I preorderd two Zune mp3 players which they claimed would take another 2-3 weeks to ship. They shipped a little early but only shipped me one player, I speculate that they oversold them and held one back from me because of their ineptness/dishonesty. So far they are still pretending that it could be a shipping problem but I have made it clear that they did not even use a big enough box to get two of them in there. They are giving me the grand runaround. Thanks for giving me a forum here to vent and hopefully warn others of how BUY.COM deals with its customers.
I now need to spend more than $200 to get the product that I paid buy.com $100 for. Sure they will likely refund that $100 but they should honor the agreement that we reached when I purchased the device.
Paul of North Charleston SC (12/02/07)
My son sent me a link to Buy.com for the camera he would like for Christmas . He said if i paid through Google Checkout I would get $10.00 off . I went through the process of ordering which brought me to the Buy.com website. I thought nothing of that. I then added the camera to the shopping basket and proceeded to checkout, and to my amazement the transaction was completed before being prompted to the billing/shipping address fields and relative credit card info . Looked into to this right away and discover somewhere in the past i had ordered with buy.com and they had my info.
To my horror I discovered they had my old address in Newport, RI, and I live in Charleston, SC now . I contacted them immediately, and they basically said "Screw you; we are shipping it to RI, and there is nothing they or I could do." I have been going back and forth via email with them and they just don't get it . They have even said for me to ship the item back to them. Anyway, my credit card company is disputing it .
Ray of Knightdale NC (11/25/07)
Buy.com officially has absolutely abysmal customer service and ordering policies. I live in the states but was in the UK during the Thanksgiving holiday. I wished to take advantage of their sale, which admittedly had some very good prices. However, a day after placing my order, I recieved notification that it had been cancelled. I then spent over an hour on hold at their 800 number (which, suffice to say was not free for me calling from the UK) to find out why only to be sent to the wrong department and had to wait another 20 minutes to get to customer service. They explained that orders with non-US IP addresses are automatically cancelled. This alone I find absurd, as if they never expect their US customers to use their ONLINE service from abroad. This order was cancelled DESPITE being delivered to a US address.
I began asking questions about this policy and how they could rectify this only to be hung up on despite the fact that I was remaining as calm as I could. This, unquestionably infuriated me, and I spent ANOTHER 2+ hours on the phone trying to get a hold of someone at their customer service center again before I finally gave up. I then used their email customer service option and explained the entire situation and the terrible treatment I had gotten thus far and the representative (Jenny) that emailed me had the nerve to send me the same cookie-cutter email just telling me my order had been cancelled that I had gotten initially without addressing ONE item in my actual message.
I tried three more times to call them, waiting a combined time of over another hour. Finally, the sales rep I wound up with replaced my order over the phone but would not let me speak with a manager of any sort. I understand that a business is going to be busier than usual during Black Friday, but this was unquestionably bad treatment for a paying customer and the IP address policy is ridiculous. Worst of all, I'm going to have to call them AGAIN because my bank account has now been drafted twice for cancelled order and the re-order. It is probably easy enough to not have any problems with this company if there are no tricky variables in your purchase as there was with mine, but I would not recommend it. When compared to a company like Amazon, whom I buy from frequently, Buy.com apparently has no regards for their customers.
I'm out enough money in phone charges that my savings on the items I purchased aren't looking that great and I'm going to have to struggle to get the double charge removed most likely as well.
Janice of Westford MA (11/20/07)
I purchased a Coby DVD-283 DVD Player from Buy.com. I did not open the box until two weeks later and then it broke within a week of setting it up. Buy.com has a 14 day return policy. The mfr. wanted me to pay $15 to send it and $15 to have it shipped back which was basically the price of the DVD player. I decided it wasn't worth it but did immediately post a detailed review on the Buy.com website. I also mentioned that Buy.com would not take it back even though it was only 3 weeks old. They did not post the review. So basically the great reviews you see are because they don't post the negative ones. I will never purchase from there again.
William of Edmond OK (11/20/07)
I foolishly ordered from Buy.com, and never received my product. I complained, and after a fourth letter, I finally got a response from the company which stated that it was against their policy to make refunds or provide replacements for items lost in shipment, and that their reponsibility ended once the item was turned over to the shipper. They further stated that I would have to pursue any claim for reimbursement with the shipper, but of course, they will not even tell me who the shipper is. Futhermore, I know that this will be fruitless as the shipper is the the one with the contractual arrangement with the shipping company, and not me, so I am sure I would receive that as the response from the shipping company, assuming Buy.com would ever tell me who that was.
John of Moorpark CA (11/19/07)
I ordered a Zune player from buy.com. It was damaged in shipping because they didn't package it correctly (bubble envelope). I called up exactly one week from when it was shipped out of their facility and was told they wouldn't take it back. Apparently they are in the business of shipping out packages to be damaged in the shipping process and making it your responsibility.
Jonathan of New Orleans LA (11/09/07)
I bought a hard drive from buy.com and It's been over 4 months of phone calls and emails with just the run around. Stupid ups delivered the package to the wrong address, the person at the wrong address refused the package. I was keeping a close eye on the tracking # and when I noticed that it was being returned to sender I called ups for them to send it back out to me but they refused, saying I had already refused the package.
it took 2 months for buy.com to explain that i needed to contact antonline.com instead of them and instead of the manufacturer seagate, whom they had initially told me to contact, for my refund. antonline.com refunded me the purchase price minus shipping and a restocking fee which buy.com says will have to come from them with corporate approval. They are still refusing, claiming that I refused the package even though I've clarified again and again that it was a ups error.
Maureen of Mount Laurel NJ (11/08/07)
Purchased an item. Later than day. buy.com sent an automated email saying I didn't complete checkout. Verified with paypal that the transaction, had, in fact, been processed. Buy.com replies to my numerous emails saying that the item is backordered. After more inquiry via email, am told that my order was cancelled because of non-payment. Confirmed payment again with paypal. This point I begin the process of trying to find a PHONE NUMBER! After more email, I get a message saying that my claim has been escalated and that someone will call me sometime. Called the 1-800-800-0800 customer service line only to wait >17 minutes on hold to get an agent that tells me I never completed checkout and no they have no payment and no, they cannot reinstate the order. HORRIBLE customer service.
Cynthia of Franklin TN (10/29/07)
Have never received a Buy.com $100 promised rebate on a Hanns G monitor. Would not have bought the item without the rebate. Have received confirmation that rebate was being processed and everything was done correctly. Still, a year later, no check.
I ended up with a too expensive monitor I would not have purchased.
Reginaldo of Quincy MA (10/26/07)
I bought a hard drive from Buy.com. It did not work. I tried it in 3 different computers. I called customer service and waited a LONG TIME (30 min.). I got the return label, drove to a UPS store, and paid $3 even though I had a pre-paid label. Lost 1 hour. After another week received the replacement and had EXACTLY SAME PROBLEM. I called Customer service again and this time I waited at least ONE HOUR. Again I returned it using the pre-paid label, drive to UPS store and pay $3. VERY BAD SERVICE with Best Buy.com response time and not trustworthy products. I will NEVER buy again from Buy.com. I lost almost 4 FULL hours on that matter.
My son was expecting to have a hard drive, which we do not have besides losing $10 in shipping.
Ilya of Elizabeth CO (10/22/07)
I made a purchase at buy.com on October 14. On Oct. 17 order was sent to warehouse and on the 21st the item was back-ordered. While purchasing, buy.com stated 1-2 days for order handling. Web site states they never charge credit card until order is on the way. WRONG--I was charged!
Canceled order and trying to get my $800 back, since I paid my credit card already.
Larry of Charlotte, NC (04/12/07)
I purchased a USB Hard drive which arrived during a 3-week business trip. $100 drive was faulty, tried to RMA - 14-day return period had already expired. Warranty listed, 1-year limited.
No website or company contact information listed to make warranty claim. Have pursued email support and asked for phone call - promised a call which has not yet come (5 days).
Timothy of Elko MN (04/09/07)
I ordered a Logitech Wireless Music System for iPod on 12/17/06 as a Christmas gift. The price was $51.99 at Buy.com with a $20 Google checkout credit and a $25 rebate offer. Buy.com showed the item in stock, accepted my order and charged my credit card.
On 12/27/06 having yet to receive the item I sent an email to Buy.com inquiring about the status of my order and was advised the item was on backorder. Apparently Buy.com didn't feel the need to advise me this on their own.
On 1/16/07 I received the last email from Buy.com regarding this order, advising me it was still on backorder. On 3/31/07 I got tired of waiting and canceled the order online with Buy.com.
Shortly after doing this I checked Buy.com's listing and it showed the item in stock, but now priced at $157.99.
Via email I began inquiring as to how, if the item was in stock, Buy.com had failed to process my order. The responses were without explanation.
I accused Buy.com of baiting tactics, in that they advertised an item at a very low price without intention of shipping said item, but they didn't seem to care.
On 3/16/07 I also ordered another item from Buy.com that was defective. As the only option for returns for defective merchandise was an exchange, I requested and received an RMA for a return.
Buy.com received the item on 4/2/07. However, a week later the replacement had not shipped, and a check of the stock status didn't even show that Buy.com carried the item any more.
On 4/8/07 I requested an online cancellation of the item that was accepted. However, Buy.com failed to credit me back the amount of the order and I am currently trying to get them to do this.
Buy.com advertises items in stock that they obviously don't have, will apparently make you wait forever without advising you that an item is backordered, and seems to have trouble processing credits.
I doubt that I will ever order another item from Buy.com.
Chintan of San Antonio, TX (03/04/07)
NEVER BUY.COM!
The BUY.com product was incompatible with my computer. After several email messages, I finally got to return the product. Instead of issuing my refund, they send me the identical replacement product which, of course, would not work.
I returned the product asking for refund or in-store credit, to which BUY.com resends me the same item again! After four months, I still can not get a refund or the item I wanted, and now BUY.com is claiming that I am passed the original 14-day deadline for return of the item.
Sueyee of New Bedford MA (01/31/07)
I bought a Kingston USB driver at the price of $44.68. It was supposed to have a $25.00 mail-in rebate. After I mailed the barcode to Kingston, Kingston said this product has no rebate at all! I will never buy anything from Buy.com!
John of Seattle WA (01/12/07)
Received the Deadwood Season 1 DVD set for Christmas. No problem until I go to the 8th episode - then, the DVD stuttered & skipped. Contacted Buy.com and was told that the purchase was past the 14-day return period. Well, of course it was - it was a Christmas gift. I guess they expect you to sit down & watch the whole series at one sitting! I don't know about them, but I've got a job! They did say that some manufacturers would often exchange the defective unit, but do they give you the phone number or any other contact information - NO! After reading the other complaints, I wouldn't buy anything from this outfit. Customer service, my ass. As I understand it, the oh-so-lovely Rose, who answered my email inquiry, is located in sunny India.
No return allowed - still have the defective DVD - still pissed.
John of Freehold, NJ (01/04/07)
I made a rather large purchase with Buy.com for my children's Christmas, the total being almost $1,000. One of the items was an XBOX 360 PRO, which includes the hard drive, at a price of $399.99. When I received the order, which was suppose to total 11 items, only 10 arrived and the one thing that was missing was the XBOX 360 PRO.
The company stated that it was suppose to be in the box, and that the weight of the package (approx. 20 pounds) indicated that it was in the box. I still have the original packing and it wouldn't have even fit in the box. The system is larger than the box the other items came in, it would not have fit by itself and it sure wouldn't have fit with 10 other items!
Michael of Oshkosh WI (12/23/06)
I bought two digital photo frames as Xmas gifts, $150 each. One of these was defective right out of the box. Buy.com will not replace it because it was more than 14 days after purchase. With this policy, the only safe way to buy a gift from them is to open the package and try it out before gifting it, or by ordering it within 14 days of xmas, (with the risk that it could be sold out or back ordered). I would recommend that you NEVER buy a gift from this online retailer. Most reasonable retailers will not start the return clock until Dec. 25th.
Anup of College Station, TX (12/17/06)
I bought an Ipod from Buy.com that was advertised. Then they informed me that they never had that product in their stock. Despite my numerous emails, they are not returning my money.
Tom of Higley, AZ (12/07/06)
I ordered two memory cards for my kid's cell phones but they sent only one in a small envelope that would only fit one memory card package. I contacted them the same afternoon that I received shipment and filed a claim.
My claim was denied because they said that my package weighed the same coming from the distributer as it did from the shipper. Yup, one memory card weighs the same no matter who or where you weigh it!
They took my money and will not give me the second card I paid for. They will now not respond to my emails or calls. I am asking them to examine the envelope it came in (not big enough to hold two cards) but they will not respond. I am out about $35.
Bob of Staunton VA (11/01/06)
I was given a gift certificate for this company. I ordered a music download and everything worked fine. Later, I ordered another download and did not receive it. I had great difficulty contacting the company. THe online email form did not work. I called their customer service number in New Delhi, India and talked to a suuport rep whose accent was so heavy I couldn't understand him. I have sent MANY emails to the company asking to terminate my account and refund my $18.22. The only response I get is a form email saying they have received my information.
I am out of $18.22.
Steve of Andalusia, AL (10/26/06)
I bought something off of their site and a month later I was charged $9.99 on my bank card for something that they say that I signed up for when I made my purchase. I did not and have not signed up for anything from Everyday Value. Everyday Value said they sent me three emails, that I never got.
When I called buy.com and Everyday Value they both said they would return the money. I do not believe them and I would like to do something about it.
I know $9.99 is not a lot of money but what if I did not have that in my bank account and it made me overdraw my account?
Gata of Renton WA (09/27/06)
I have a situation where my 2 rebates (of $80 each) are not being honored for my two cell phones bought along with new Cingular service from buy.com. At the time of purchase I had repeatedly asked for the terms and conditions of the rebate and was informed that the rebate was valid for rate plans of $39.99 per month or higher. I had also specifically asked about changing the rate plan and buy.com sales agent informed me that the rebate would be valid as long as my new rate plan still met the $39.99 minimum. Now come time of rebate processing I am being told by inphonic (company processing the rebate for buy.com) that my rebate won't be honored since I changed my rate plan from $89.99 to $69.99. If I had known this would become an issue I would have signed up for the $69.99 plan to begin with and not heeded to the assurance given by the buy.com sales agent.
Dewe of New York, NY (08/25/06)
On Aug 17, 2006, I bought a camera tripod.online at Buy.com. Immediately, I started receiving email spams from all sorts of online companies offering all sorts of things. I realized that Buy.com had disseminated my email info to these companies.
Going to my account on Buy.com and looking up the small print on their Privacy Policy, it says "We have relationships with our affiliated companies, and "all information collected from you will be shared with Buy.com and its affiliate companies".
After a long search, I finally found a Customer Service number to India and told the agent to stop the emails and close my account. My personal information has been put out there and passed around. I think Buy.com's privacy policy alone should be reason enough for people to be wary and stay away.
Sk l of Bloomington IL (08/02/06)
I bought a cell phone from Buy.com where they have offered a mail in rebate of $250.00. As per the requireemnt all documents were sent to the specified address. Neither they are sending the rebate nor they are responding to the emails. They have got a phone number to lodge cell phone related complains where you will never find a customer service pesonal but a automated voice messgae. Very unprofessional. I will never recommend this site to buy cell phone.
Ryan of Bristol CT (07/19/06)
On Buy.com, I attempted to purchase some music online. I had problems with the transaction going through initially, but then it said successful and showed the download link to download my song. For the last two days, I have not been able to download my song because the website errors out and says there's an issue they know about and are fixing. I tried to contact them and the website help form returns me to a Page cannot be found error. There is no contact information on the website either to contact customer service. I feel scammed here.
I've lost money, can't download the music and can't contact anyone to help me. My only option is to file a complaint with my credit card company.
Kassem of Austin TX (06/21/06)
First of all, I never had any problems with BUY.COM products, but whenever there's a delivery issue, it takes them at least 2 months to resolve it. And when you put a claim through e-mail, they reject it without a specific reason. My lastest case is that they have sent my package to the wrong address, and now the package is sitting in a USPS office for the last month waiting to be picked up. Ofcourse this is also a USPS mistake, but now buy.com is rejecting my claims on the basis that they haven't received the item back. I called the USPS office concerned and they couldn't even find the package. Since buy.com has put the wrong address on the package, they should be refunding me my money no questions asked. Anyways, I dug up in some places and found the 1-877-780-2464 which will connect you directly to Bombay customer service...good luck trying to get something out of them, but it's what made my previous issue take as short as 2 months to be resolved.
John of Jamaica Plain, MA (05/14/06)
Whatever you do, don't buy from buy.com (or from Acer for that matter). In November, 2005 I purchased an Acer Ferrari 4000 laptop computer from buy.com at a cost of over $2,200. This laptop is a complete lemon that after four months refused to boot into the operating system. It has been back to Acer twice for repairs but they haven't fixed it.
Buy.com will not refund my money, as a reputable vendor would. Their position is, if you don't return the product within 30 days, forget it. Meanwhile, when you ask Acer for a refund, they say, go talk to buy.com.
I am stuck with a $2,200 doorstop that bears a striking resemblance to an Acer Ferrari laptop computer.
Rao of Newark DE (03/18/06)
Ordered a cell phone. I was charged more than the price. Tried to resolve it and did not get a satisfactory response. So I cancelled and got an RMA and retrned the phone which was never activated or opened. They would not refund me the money. They recieved the product on Dec 19th. Filed a dispute with credit card company and they are saying that address is non existent when someone signed for it.
Terri of Richmond CA (02/24/06)
I ordered a Palm One handheld with the understanding that I would receive free shipping, as advertised on the web site.
But I noticed after purchasing the above item, I was still charged for shipping. I would like to know why. You also fadvertise the fact that you give $5 off for purchases over $50 for new members and when I tried to put the code in for that it was not applicable.
John of Bremen GA (8/27/03):
I ordered a four-port Linksys Router via linking to Buy.com's website via MySimon.com. I ordered the item shown on their website by clicking on the item, confirming the desire to have one item (it offered a rebate also), confirmed the cost, shipping etc. and received a one-port router instead. After four emails to and from, they would not take responsibility for their error nor would they admit other than they are constantly changing prices. They even wanted to charge $9.95 to allow me to speak with a live human being. My only recourse is to contest the charge on my credit card.
Karyn of San Francisco (8/19/03):
I purchased a backpack from Buy.com. The backpack doesn't feel comfortable on my body. Of course, in order to try it on and see if it was comfortable, I had to take it out of the manufacturer's packaging (a sealed clear plastic bag inside the shipping bag). I decided to return the bag and found there was no packing slip for returns inside the shipping bag. I went to the Buy.com site and found that you cannot get customer service via email -- there are only a series of FAQs.
I did find instructions on returns, and that in order to make a return, I had to request my packing slip. In requesting the packing slip, I learned that NOTHING can be returned if the manufacturer's bag has been opened. There is nothing that states this on the site until after you make inquiries about returns. I tried to call Buy.com and found that you can only talk to a customer service representative if you pay a $9.95 fee! I will never do business with Buy.com again, and I had purchased quite a bit from them in the past.
I am left with a bag that does not fit me, and the only way I could figure out if it fit me or not was to try it on. By opening the manufacturer's packaging, I made the backpack unreturnable.
Blaine of Tracy CA (5/28/03):
I was in process of ordering a movie on their website, and when I completed the credit card information, a window appeared asking me to confirm my order. I clicked it, assuming that it was a confirmation of the original order. In fact what happened was that what buy.com had done was to transmit ALL of my personal and credit information to a piggyback site and enroll me in a 7.95/month travel service. I contacted the travel service when they informed me they were happy I ordered their service and promptly cancelled.
They blamed Buy.com for the unauthorized transmission of my personal information When I contacted buy.com about the problem, they denied any wrongdoing and proceeded to blame the travel service. I will no longer do business with either company, and I warn anyone to avoid them like the plague. This is sleazy practice at its best.
Tim of San Francisco (5/16/03):
I was looking for a photography book, Twilight: Photographs by Gregory Crewdson. I decided to get online and quickly had a list of several vendors who were selling the book. At the top of the list was Buy.com, coming in with a much better price for a new copy of the book than any of the competitors. I checked that the book was in stock and placed an order for one copy of the book. Since the price was so good and I was eager, asked for second-day shipping. This was on a Friday evening in early April (the 4th I believe).
I waited eagerly and checked back online a few days later when I had not received my book, only to find that the book was on back order. A day or so later I received email stating that the book was on back order and that I would receive a copy as soon as it was available. Today it is May 16th. I finally cancelled my order after more than a month because the book is still not in stock. I am quite upset at Buy.com's handling of this issue. The book was clearly marked as in stock when I placed the order.
In response to the several complaints I made during the course of waiting for my book, representatives at Buy.com have stated that they have the book on special order. Yet they still don't have the book. I guess its easy to advertise the lowest prices when you don't have to actually have items in stock.
Vincenzo of Takoma Park MD (1/26/03):
My wife and I wanted to buy a Palm i735 as a Chrismas gift for a family member so we did what we were encouraged to do, that is, order early to avoid any delays. We ordered the palm from buy.com on the 26th of November and received the item just fine. The trouble started with the arrival of Christmas and the opening of the gifts, as it turned out the person we had given the Palm to had already received a similar model and since ours had not been opened we offered to return it and get him another gift.
When we went back to the buy.com website, we found out that the return policy is good for only 30 days. We sent e-mail asking if they extend the 30 day period during the holiday season especialy since they are encouraging us to buy early. Well this e-mail went totally unanswered. Sometime later we sent another e-mail, this time we did get an answer, a standard reply, which said that 30 days is their policy. Customer service seems to be at the very bottom in terms of importance, and they hide behind high phone service fees if you wish to speak with a live person.
Richard of Countryside IL (10/8/02):
They now suck! No toll free phone number listed on their web page anymore. The old number is disconnected. They can't be reached. The take forever to ship things out. They shipped the wrong products.
Meckael of Prichard AL (6/11/02):
I ordered a Stevie Wonder Collection CD set at the end of January and it took abot ten days for my check to clear as stated. When I went to check on my account its status was shipped, so I waited and waited but I never received anything. It is now the middle of June and I still have not received anything, I even sent a letter to the company and the only thing that I received was a buy.com catalog. As we speak I am still waiting. I also called directory assistance for a number and when I called it, it was not working.
Renji of Chicago (3/6/02):
I ordered a Palm Pilot off of the buy.com website. The price on the website displayed $377.00 but I was billed $429.00. I contacted buy.com customer service and they said it was a price mistake and that price could not be adjusted. I had hard copies printed out with the $377.00 price off of the website and then decided to fax these documents to buy.com. Theu still refused to match that price that was offered on their website. I then returned the product.
After returning the product, i received an eamil from their customer service saying that they would match the price and credit me the difference. I called again after I decided to return the product and tehy said that the price match should not have been sent out. I believe buy.com is a difficult company to deal with.
Margaret of Takoma Park MD (10/3/01):
I purchased a CD/ROM drive from them. After about a month and a half it quit reading cds. I contacted them and they refused to replace the drive or refund my money because they won't do anything after 30 days, even though the drive was defective. Now I am out 75 dollars and have no cd rom drive. I cannot do work or load any new programs without one.
Carolyn of Alexandria, VA, writes (4/2/01):
We ordered a book through them in early February. The website said to allow 10 days for delivery. When the book didn't arrive in this time, we went back to their website and THEN found out they had an issue with the credit card. We re-entered the info & THEN were informed the book was out of stock with no known date of arrival. Since they have gotten rid of a phone number, we were forced to correspond with them through email, which they never answered. We were never informed there was an issue processing our card, or this problem NEVER would have happened.
We left the order standing & went into Washington DC & found the book somewhere else for A LOT more. We bought it and then tried to cancel the order with buy.com. No luck. It was saying the book had shipped, but the ship date was IN THE FUTURE! The book finally arrived. The box it was in was destroyed, marked "Received Opened" by the USPS. Luckily the book was fine. I followed buy.com's return directions to a T. I got a RMA #, repacked in another box, and spent almost $20 returning via UPS (basically the ONLY shipper they will accept returns from). I have checked with UPS using the tracking number, and they received the box about a week after we shipped it.
We are STILL waiting for a credit on our credit card. It's been about 3 weeks now since they got the book. We've sent email asking where the credit is with NO response. Guess we'll be disputing this with the credit card issuer, seeing as how we have NO book and a HEFTY charge. I CANNOT understand how they claim to have such stellar customer service when they don't answer email! They claim EVERY email is answered within 12 hours - what a crock!
John of San Diego writes:
I ordered the one DVD of "Plenty" and got two copies in 2 packages, and, of course billed for both. I tried to make a complaint on their site. First, there was no applicable reason, and you can't make one up. 2nd, they will not reimburse for shipping either way. 3rd, when I pressed "Submit" I got a 404.I have requested the credit card company for a cashback, and kept the extra, unopened.
Sounds about right.
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