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Consumer Affairs


Is this your Business?

Boex.org

Frankfurt, Germany


Consumer Complaints & Reviews

Well, we have to say that we have also visited company Boex in Germany and were very pleased with what we have seen there. We must say that everything went really well since the beginning. We did come a bit later as our train was delayed but we were pleased to find out that the company staff was still waiting for us there. So we were picked up from the station straight away and went to the warehouse. Must say we were pleased with the service which was excellent starting from friendly greetings and comfortable car which took us to the warehouse. We were even more pleased when we arrived to the warehouse of Boex. Everything there was well organized. We looked through all the available grades, observed the sorting process and got all the necessary information about the collection of the used goods.

As it was our first business and we are just beginners in this business, it was important for us to get as much info as possible. And Boex provided us with all possible help they could give to us. They explained patiently how the ordering process goes, how the terms of payment are and which documents we are going to receive with the DHL. So before we paid the 50 prepayment, we had a very clear picture in our heads about the whole process. We paid 38.500,00 EUR for a start, and to be honest were also a bit scared. But all our fears went away when after 3 weeks Boex emailed us with the information that our container was safely loaded. They kept us informed during the whole sorting process. They furnished us with the whole lot of the documents. So once we did the balance payment, we received the originals per DHL in no time.

That was really great! Took a while before container arrived to Mombasa, Kenya and we cleared it. Finally, the goods arrived to our warehouse in Nairobi and we started opening the sacks. Must say we were really scared as there are lots of scam companies nowadays. But to our surprise we found out that the goods were fine. The used shoes were really nice and were just as we ordered and seen in the warehouse of Boex. Our customers were also happy with the goods and we were really lucky to sell all in about one week time. Now we are doing the second container with Boex and we are sure it will be the same good as the company have their standards. We just wanted to share with you our positive experience with Boex as well! And we wish you all a prosperous business in second hand!

Early last year 2011, I purchased used shoes through the Internet from a company called Boex.org in Germany. I was very disappointed when I received the consignment. Much of it consisted of very worn out shoes. It seems this company or rather Mr. Muller, the owner of this company, goes around in waste dumps to collect rubbish and sell it as used shoes on the Internet. I regard this act nothing short of outright stealing. The only reason anyone can write anything good about Boex is when he has been bribed. Boex.org is using Internet to obtain money from people through false claims. Don't be cheated, Boex sells rubbish!

I and my wife have been traveling to Germany to visit Boex in the beginning of 2011, and guess what? Our meeting went not as smooth as described in the previous review. We had to wait at the train station for a while till one of the Boex staff was able to pick us up from the meeting place. Alhough I have to admit that it was a bit of our fault there as well, as we just turned up there without prior notice or scheduled appointment. And you know how German people are!

But the main thing for us was that the company was there and the warehouse exists. I'm gonna say that due to family circumstances, we haven't placed our order for a long time, and just recently, we bought a container with used shoes for the first time.

Boex is really a great company; everything was very well-organized and delivery was done quite fast, taking into the consideration our location in Africa. We were lucky to receive the goods just prior the Christmas season. The customer service was good too. Now about the used shoes, I have really nothing bad to say. The shoes were well-packaged inside the container. Everything arrived as it was discussed during our first meeting and according to our contract.

All in all, we think used shoes are a wonderful product for selling in Africa, as you are getting both still good quality at a reasonable price. We nearly sold everything by now and made some good profit. This deal has definitely changed our business for the better. Now we are planning to place our second order with Boex. We hope our second deal will go smoothly as well. I will try to keep you informed, and we will update our review on the 2nd order asap.

This is Claudiu **, a businessman from Romania. I am an owner of 5 second-hand stores in Romania, and we buy regular from Boex. When I saw this post, I decided to add feedback as well, because we collaborate with Boex for the last few years and we never met any problems with them. All deliveries were per discussion, and the quality for the goods remains always of the same standard. Our buyers are also very happy with the quality. That is why we can only recommend them further.

Well, have to say that we have also visited company Boex in Germany and were very pleased with what we have seen there. Must say that everything went really well since the beginning. We did came a bit later as our train was delayed but we were pleased to find out that the company staff was still waiting for us there.

So we were picked up from the station straight away and went to the warehouse. Must say, we were pleased with the service which was excellent starting from friendly greetings and comfortable car which took us to the warehouse. We were even more pleased when we arrived to the warehouse of Boex. Everything there was well organized. We looked through all the available grades, observed the sorting process and got all the necessary information about the collection of the used goods. As it was our first business and we are just beginners in this business, it was important for us to get as much information as possible. And Boex provided us with all possible help they could give to us.

They explained patiently how the ordering process goes, how the terms of payment are and which documents we are going to receive with the DHL. So before we paid the 50 prepayment, we had a very clear picture in our heads about the whole process. We paid 38.500,00 EUR for a start and to be honest were also a bit scared. But all our fears gone when after 3 weeks Boex emailed us with the information that our container was safely loaded. They kept us informed during the whole sorting process. They furnished us with the whole lot of the documents. So once we did the balance payment, we received the originals per DHL in no time. That was really great!

Took a while before container arrived to Mombasa, Kenya and we cleared it. Finally, the goods arrived to our warehouse in Nairobi and we started opening the sacks. Must say we were really scared as there are lots of scam companies nowadays. But to our surprise, we found out that the goods were fine. The used shoes were really nice and were just as we ordered and seen in the warehouse of Boex. Our customers were also happy with the goods and we were really lucky to sell all in about one week time. Now, we are doing the second container with Boex and we are sure it will be the same good as the company have their standards. We just wanted to share with you our positive experience with Boex as well! And wish you all a prosperous business in second hand!

I wish to launch a complaint through your office about a German company called Boex. This company claims to be dealing in selling secondhand shoes. Through its website called www.boex.org, I purchased second hand shoes worth 18400 euros. When I received the consignment, I was shocked to discover that it contained garbage. These are worn out which must have been collected from the garbage site and exported to Africa.

This act cannot be treated as a mere business misunderstanding but a criminal act which Boex using internet has with impudence perpetuated to rob innocent people's hard earned cash under the pretext that it has second hand shoes for sale when in fact it's collected rubbish from the rubbish dump. The Federal Government of Germany should not protect this company by treating this matter as a mere business misunderstanding but a criminal being committed by German company within the Germany soil. The German government has a duty of not only protecting the German people from international criminals like those running Boex company but has also an international obligation of protecting the international community too.

At the moment, this company is being protected by the clause which requires one to sue in the country of origin. It is a big challenge for someone in Africa to pursue such a case. Thanks to the language difficulty and the enormous cost. I am confident that your office will act accordingly to ensue that criminal acts such as the one conducted by Boex are hence forth stopped and the culprits punished accordingly. Acts like the one pursued by Boex do dent the image of the country as people are hesitant to conduct business with a German company. The consignment is still not disposed and more than willing to offer this as proof of the company's act of crookedness.

Well, I have to say that we have also visited company Boex in Germany and we're very pleased with what we have seen there. I must say that everything went really well since the beginning. We did come a bit later as our train was delayed but we were pleased to find out that the company staff was still waiting for us there. So we were picked up from the station straight away and went to the warehouse. I must also that we were pleased with the service which was excellent starting from friendly greetings and comfortable car which took us to the warehouse. We were even more pleased when we arrived to the warehouse of Boex. Everything there was well organized. We looked through all the available grades, observed the sorting process and got all the necessary information about the collection of the used goods.

As it was our first business and we are just beginners in this business, it was important for us to get as much information as possible and Boex provided us with all possible help they could give to us. They explained patiently how the ordering process goes, how the terms of payment are and which documents we are going to receive with the DHL. So before we paid the 50 pre-payment, we had a very clear picture in our heads about the whole process. We paid 385.00 EUR for a start and to be honest were also a bit scared. But all our fears were gone when after 3 weeks, Boex emailed us with the information that our container was safely loaded. They kept us informed during the whole sorting process. They furnished us with the whole lot of documents. So once we did the balance payment, we received the originals per DHL in no time. That was really great!

It took a while before the container arrived to Mombassa, Kenya and we cleared it. Finally, the goods arrived to our warehouse in Nairobi and we started opening the sacks. I must say that we were really scared, as there are lots of scam companies nowadays. But to our surprise we found out that the goods were fine. The used shoes were really nice and were just as we ordered and seen in the warehouse of Boex. Our customers were also happy with the goods and we were really lucky to sell all in about one week time. Now, we are doing the second container with Boex and we are sure it will be the same good as the company have their standards. We just wanted to share with you our positive experience with Boex as well! And wish you all a prosperous business in second hand!

Well, I have to say that we have also visited company Boex in Germany and we're very pleased with what we have seen there. I must say that everything went really well since the beginning. We did come a bit later as our train was delayed but we were pleased to find out that the company staff was still waiting for us there. So we were picked up from the station straight away and went to the warehouse. I must also that we were pleased with the service which was excellent starting from friendly greetings and comfortable car which took us to the warehouse. We were even more pleased when we arrived to the warehouse of Boex. Everything there was well organized. We looked through all the available grades, observed the sorting process and got all the necessary information about the collection of the used goods.

As it was our first business and we are just beginners in this business, it was important for us to get as much information as possible and Boex provided us with all possible help they could give to us. They explained patiently how the ordering process goes, how the terms of payment are and which documents we are going to receive with the DHL. So before we paid the 50 pre-payment, we had a very clear picture in our heads about the whole process. We paid 385.00 EUR for a start and to be honest were also a bit scared. But all our fears were gone when after 3 weeks, Boex emailed us with the information that our container was safely loaded. They kept us informed during the whole sorting process. They furnished us with the whole lot of documents. So once we did the balance payment, we received the originals per DHL in no time. That was really great!

It took a while before the container arrived to Mombassa, Kenya and we cleared it. Finally, the goods arrived to our warehouse in Nairobi and we started opening the sacks. I must say that we were really scared, as there are lots of scam companies nowadays. But to our surprise we found out that the goods were fine. The used shoes were really nice and were just as we ordered and seen in the warehouse of Boex. Our customers were also happy with the goods and we were really lucky to sell all in about one week time. Now, we are doing the second container with Boex and we are sure it will be the same good as the company have their standards. We just wanted to share with you our positive experience with Boex as well! And wish you all a prosperous business in second hand!

0n 9th of June, I transferred 9125 euros into Boex account no-141097022 as 50% down payment of total amount of 18250 euros for secondhand shoes, for grade A which I paid. Then the balance was to be paid after 2-6 weeks which was indicated after loading and that never happened because the shipment was not done within that said time by Christian **. When I asked him, he said the shoes will be shipped in the next two weeks. Yes, the 20 ft container was shipped and I sent the balance which was to be paid after shipment was done on the 23rd of August 2010.

When this container came in the port of Mombasa, I got the original bill of lading from **. There was no SGS inspection. When I asked about it, he was rude and that made me suspect something was not right. Why would someone not do that inspection? I had requested him to make sure the inspection is done several times which is a requirement in Kenya for exporters.

Anyway, I paid the required taxes and the container came out. It was brought to Nairobi where I do my business. When we were offloading, I was eager to see the shoes but I waited till the last sack was offloaded. At this time I took one sack and opened it. I almost fainted; I lacked words. I gathered my strength and opened another sack. There was no difference. The shoes were rotten, very very bad shoes you can't even put on or even give to the less fortunate. It will be an insult.

I had to call *** immediately and asked him how and why could he send me such shoes. But I was told they were closed till Monday. Then I took photos of the garbage and emailed them to him and Muller told me to try and sort them or I open all the sacks which I did but there was change. From there, he has been telling me to try and sell the shoes which he knows cannot be sold. I even tried to sell them for 40 euros but nobody is ready to buy them because of the nature; it is totally garbage. In total, I spent 22250 euros inclusive of tax.

What I am asking for is anybody have an idea how I can recover my money from this Muller guy? I am ready with all documents and information. What shock ed me was that I called Silex one time and it was the same person. Ceo of Silex, please, your support will be highly appreciated. if you need more details please contact me.

Boex Silex and Etex is a company based in Germany, with its sale manager named Christian ** on the web site of this company. It is written, leader in used shoes in Europe, don't be fooled by this. It is a company that will sell you trash and you will not be able to even sell a bale of shoes. You will lose all your money that you will invest and they will simply tell you that it is not their problem. So if you are thinking about purchasing shoes I Germany, please don't even consider this company. They have made me lose 25,000 US dollars. Don't be fooled by the way their website is presented.


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