Bodybuilding.com

Rebeccapar of swindon, United Kingdom September 30, 2009

Placed my order on 1st July 09, mid August and no sign of my order. Cancelled order in August 09 and to date no refund! Keep receiving email confirmations promising a refund will be made within the next 3-5 days... same promise repeated by different reps from the company. An absolute headache! I placed the order with these guys as their website come across really impressive and they seem to be very successful but if this company operated this way in UK, I’m sure Trading Standards would be on them like a ton of bricks! I would never order with this company again, and warn all my friends and family too.

Vincent of Klang, OTHER January 11, 2009

Vincent of Klang, Malaysia (01/11/09)
On Jan 10th I've made an order with bodybuilding.com. After I've checkout and paid through credit card, I spoke to one of their customer service rep. to make sure that my order is shipped out ASAP. They assured me that my order will be shipped out within 9 hours. I've even received shipment confirmation email from bodybuilding.com that my orders will be shipped out on the very same day.

On Sunday night I did not receive any emails from FedEx for my tracking number. So I check my order status on bodybuilding.com, it stated ON HOLD. I spoke to the customer service reps. (MegaMan Myke) via Live Chat. He told me that my order was so large, the shipping costs might be more. And they're doing everything they can to minimize the shipping cost for me. They put it on hold because the courier company wanted to charge them more. It doesn't make any sense because firstly, this was a problem between the courier company and bodybuilding.com. And secondly, I did not request to minimize my shipping cost. Because I made my order and paid accordingly to the shipping fees the checkout page stated.

I asked Myke, how can they delay my shipping due to shipping fees issue that doesn't involves the customer when I've already paid for it. And now I have to wait few days longer for it to reach Malaysia. He was very rude and unfriendly and even replied me that I would have had wait that long anyway. I'm very unhappy with the way he spoke to me and I'm still having the whole conversation history with me on my comp.

I've rushed my credit card company to increase my credit limit. And rushed to make order before Sunday (Friday midnight) so that they'll ship it on Saturday morning and I'll receive it by the following Friday (16th Jan) in Malaysia. Now that they will only ship it on Monday or so, I'll have to wait another weekend till my order arrives.

It's very frustrating because I've promised my gym customers and friends that the stock will arrive on Friday. And the customer service reps. told me that there is nothing they can do, and will have to wait until their manager clears the packages for bulk shipping only my orders will be shipped out. I didn't receive any notification from bodybuilding.com that my order is delayed. No solutions nor any offer of help at all. Plus the way Myke spoke to me in that unfriendly and unhelpful manner only adds to my frustration.

My gym has run out of supplements stock. I've promised my gym customers and friends that the stocks will arrive latest by Saturday morning. And even made an agreement with customers to meet up for COD on Saturday and Sunday. Now that the stock will only arrive on 19th or 20th of Jan. I might lose my customers.

Akash of New Delhi, OTHER February 10, 2008

Akash of New Delhi, India (02/10/08)
I ordered a product from bodybuilding.com (aminofuel) on 13 Dec., and the policy of that company is that they deliver the product within 15 to 20 days from shipping. I have not received the product, and my money is deducted from my credit card. I have mailed him 5 times, but they reply with some reason of security checking--that they're not able to deliver.  This is not a way to do business!

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