BloomsToday.com

On 5/6//12, I ordered the serenity arrangement for my sister-in-law for Mother's Day. I wanted it to be a morning delivery as she had a funeral to go to on Saturday, 5/12/12. I contacted Blooms Today and asked them to deliver them to my home instead. They arrived at our home at 3:15 pm on 5/12/12. This arrangement was to be in a copper colored container with orange, green and lavender roses with crystal stems in the arrangement. The item that was delivered was a glass bowl with two dead white lilies, 4 red roses, and some green and purple filler stuff.

This is not what I ordered or even remotely close. I had to run to a florist and buy a dozen white roses to fill in where the dead lilies were. The florist that delivered this is about 20 miles from our home. We have 5 florists within a 6-mile radius of our home. I will never, ever order another arrangement from Blooms Today. I had used them before and was more than delighted with the arrangement that was delivered for a dear friend's funeral. I will make sure that I warn everyone that I know about this scam and joining this club to get discounts. I want all of my money back and I do not want to be a member of their hokey club.

I ordered flowers for mother's day for my mother-in-law and they were not delivered! No one answers the phone! I want to be reimbursed ASAP!

I ordered flowers from them. I then looked at my statement and they charged me $9.99 membership fee. When I called customer service, they said they could not charge it back to my credit card. They said I will get $20.00 off my next order. There will not be a next order. I want that money back, I think it is a scam. I looked on the BBB and there were same complaints. Please help me.

I ordered flowers for my aunt's funeral online. I called to check if I put my aunt's name on the card, they could not find my order. They said that they would check into it and said my aunt's flowers would get there in time, and also said would call me back. No one called, I called again the next morning, they said that they would send it to a supervisor and they will call me again but said the flower would get there again. I called again and still could not find my order and again said they would call and that the flowers would still get there. I called again when I was getting dressed for the funeral on Saturday and still could not find my order and that the florist were closed and was sorry but there was no way the flowers could get there now. I called 5 times, someone should have fixed this. They said it must have been a glitch in the system, but they made sure to take the funds out of my account.

I ordered flowers from Blooms Today for valentines day. They cost a lot and when I got the flowers, they looked cheap, no color. They looked like a bad yellow, I'm not happy at all.

I placed my Valentines order with Blooms Today on Feb 9th with a delivery date of Feb 14th. Aside from automatically being signed up for their rewards program, which costs $9.99 and cannot be canceled until 22 days later, I received my confirmation number and my account was charged within minutes with no indication or messages of any problems with receiving the product and services that I had paid for. On Feb 14th, at 8:03, my wife sends me a text saying, "Ok, I thought that you would send me flowers... Disappointed." Needless to say, the flowers never showed up and the customer service number only provided a pre-recording that stated that all orders are in process for delivery and if there are any problems to call back tomorrow at 8:00AM.

Now that my Valentines Day was single-handedly destroyed by Blooms Today, I promptly called back the next day to only be told that they were very sorry and that I was entitled to a refund or a delivery at a later time. No manager to escalate the matter to and no other options? How does a company stay in business with that kind of customer service? You screw up, for whatever reason, and fail to deliver the product and service that you advertised you would. Then you don't even try and make it all right with your customer. I mean how do you not refund the total amount and follow through with your obligation of delivering some type of apologetic flower arrangement? BBB, here I come!

I placed a order on 2/10/12, for flowers and candy to my wife for our 39th anniversary, to be delivered 2/14/12. They never made the delivery. They never contacted me and they had promptly charged my Visa card. Now, I've been trying to contact by phone this company, to no avail. They have a recording stating they can't answer the phone, try again later. Ten hours later, I realized that on their web page there is no way to email or even a customer service chat line available. Now, all I'm trying to do is get a credit to my Visa card for the $82.49 and cancel this order. At this time, I would hate to think that I am a victim of a major scam, as I have been checking complaint sites for this company, and have found tons of complaints for "Blooms Today". Highly upset.

I wanted to order flowers for a bereavement. I got the order placed and then was offered a discount if I would join their Rewards program for $9.99 per month and receive an immediate $35 discount on my current order. I joined, got my discount and then read the details of some of the programs available. After a week, I decided their programs were not worth the $9.99 per month fee.

I tried to cancel the membership and was told I could not cancel the membership until after I was member for 21 days because this is the amount of time "required to process your membership" from their website. I called them and was told the same thing. This is a scam to keep me enrolled. This company needs to change their terms. There are other flower companies available and I will go to one of them in the future.

On Saturday morning, December 31, I ordered African Violets sent to Barbara Stein in Panama City, FL. It was because of a death. I was called and told that it could not be delivered until Tuesday January 3. It was not delivered on Tuesday or Wednesday so I am still waiting. There should be something done to help me get over my anxiety and much time calling their representatives over this matter.

I ordered flowers via the Internet back in May. Unbeknownst to me, I recently realized that I was given a monthly membership to the company with a fee. Also, I was enrolled in an identity theft protection account with a monthly revolving fee. I called the company and found their customer service representatives to be defensive and unresponsive to my concerns. I asked to speak with a supervisor; I was told she was in a meeting. I questioned the charges and was told that their computers were down. I was told that a supervisor would call back, which never happened. The deceptive business practices, with the dreadful customer service, led me to contact your agency.

On May 6, 20011, I ordered items that came to the total of $102.58 from the company "Blooms Today" for a Mother's Day gift. On May 10, 2011, I received an email from them stating:

Dear Emely-May:

With reference to your order **, Blooms Today is unable to deliver the order as requested. Unfortunately, we were unable to locate a florist that can deliver to the zip code provided in the recipient. This order has been cancelled and a full credit is being issued. We apologize for any inconvenience this has caused.

It is now August 28, 2011 and I still haven't received my money back, when the company claims they stand behind their 100% money back guarantee. I've called them numerous amounts of time and they either tell me its customer service that we'll deliver your message or that they sent the request and it takes a few days.

I ordered flowers from Bloomstoday.com for a sick co-worker (it was on top of the Google search results) and noticed an extra $9.95 charge. Luckily, another search told me this was a monthly scam. I'm calling the company tomorrow and my credit card tonight. It's sad how any order from a top Google search result can lead to a scam. I won't trust Google search results anymore.

I ordered flowers on-line for a birthday present. The flowers were ordered on July 24th to be delivered on July 25th. In the comment box I asked that they be delivered in the morning and to please call first. I do understand that it said on the website that they would try to accommedate my request, but I guess they couldn't. The flowers were not delivered and the florist left a message to call for deliverly.

When the person that I sent the flowers to called, a man ansered as was very rude he said, when ever we get a chance we will deliver them. She waited three days and no flowers. When she called back he was rude again, she asked who was sending the flowers to her and he would not and of course he would not tell her. She told him to cancel the flowers and he hung up on her once again. She then had her granddaughter call and she was hung up on also. After a couple of days, she finally called me and asked if I had sent her flowers, I told her I did and she told me what happened.

I called the telephone number on the website I ordered the flowers from, (bloomstoday)on Aug 1, 2007 and spoke to Kay, Kay said she would have someone call me back and of course no return call. Aug 2, 2007, I called again and went through the same recording and waited 4 minutes and finally Heather picked up, I gave her my order number and told her that I ordered flowers and they were not delivered, she asked me to hold on. I thought I was being put on hold, but I was transferred to a recording, so not only couldn't I tell my story, but heather didn't tell me she was transferring me. I went through the recording and pressed all the buttons to get my refund. I hung up very upset that I could not even tell someone my experence.

I received a telephone call about 10 minutes later from Robert saying that they got my request for a refund and it would be processed. I then said to him that I am upset about the way they handle their complaints, that you get a recording and press buttons and no one to tell your complaint to. He said I could give him the information if I wish, which I did, but he was not even concerned. I told him that the person I was sending the flowers to was an 84 year old women and did not need to be upset by this, when the purpose of the flowers was to make her happy. I was so uphappy with the way this whole thing happened and the company that I ordered from was not even concerned.