I wanted to let the Customer Complaint know that Blair cleared up my complaints on the order. I finally got my refund money and got the one shirt, that came in today. I still continue to order good things that are in Blair. Just keep on top with Blair and Blair will do the orders correctly.
Consumer Complaints & Reviews
I have hearing impairment and can only communicate by mail and email. I was shocked to see the bill from Blair with only 3 items and the 4th one was out of stock. I sent Blair an email on why do I have to send extra $19.00. Anyway, it was darn right wrong when Blair will advertise 2 for $24.99, if I buy two, I paid $24.99 each. Whoa, Blair charged me $28.70 for men's shirt (did not tell me one was out of stock) and charge me $26.78 each on women's blouse. I certainly hope that this information will get out! As of now, I am still trying to straighten this out with Blair.
I would like account number ** removed from my credit report. It's paid in full and there is no reason to keep this on my credit report. Please remove this account ASAP. I would greatly appreciate it. It's written on my credit report as negative, so I would want this removed. This account is stopping me from getting credit in the near future. Thanks, I am looking forward to your immediate response. You can contact me by e-mail or by phone.
I noticed a charge for Blair Rewards of $14.95. I do not have any idea who Blair Rewards is and I certainly don't want a membership. I can't cancel without a member ID but I have no idea what the ID would be.
I placed a gift order for another party with the company on 11/4/2011. They were not able to ship both items ordered at the same time, so when I received a $14.95 charge on 11/29/2011, I didn't think much about it. However, they did 2 more $14.95 charges on 12/30/2011 and 1/30/2012. I called the company, who insisted I signed up for the Blair Rewards Card. I told them I had no reason to sign up for the card since this was a one-time transaction.
They asked me to call the number on my statement which is 866-405-7356. On contacting them, they again insisted that I signed up for the card. By this time, I no longer had my order form and they could not provide me with any kind of evidence that I had signed up for this service. What a shock to get on to the internet and find many other had the same experience. Since they were so unhelpful, I asked that my card be cancelled. I will tell the story to others in hopes they do not get ripped off like me.
I ordered shoes and a vest before Christmas. In January, I was charged $20 late fee for a payment, so in February, 2012 (this month), I sent in the payment, about 5 days before the due date. As of today, my bank account is still not showing that the payment went through, and the customer service said the late charge will be added again! They said the payment has to be sent in ten days in advance from the due date. This charge, and ten days is ridiculous. Are they just letting these payments sit on the desk, until they are late? This time and fee should be illegal. I'm sure the payment got there in 2-3 days!
My spouse received an email offering a rewards program from this company. She signed up for the rewards program via the internet. Account **. A charge for $1.95 appeared on my Discover card for Blair Rewards 01/06/12. I did not authorize this charge and nowhere on the email sent by Blair Rewards was there any mention of a monthly charge for the rewards program. Yes I have a copy of the email. I cancelled the Blair rewards account on 01/07/2012 at 845 AM PST. I also sent notification to Discover card to dispute the charge.
On September 23, 2010, I sent an order of $59.96 for clothes. They said they had no record of my order. Twice, I send forms from my bank saying they cashed my check. I still have no clothes! I have run out of patience with them.
Please help. I am writing this complaint to you on behalf of my mother. She is 87 years old and is constantly getting mailing from Blair about free items. However, they recently sent her a free gift and later charged her account $46.98. Today, she received a letter from them stating she had signed and returned an acceptance certificate for a free item offer every 5 to 7 weeks and billing her Blair credit card for those shipments.
She does not recall signing any letters or cards for such items. Saturday (Feb. 13, 2010) I sent a letter and returned their recent free gift to them including the free gift they charged her for. My mother has contacted them several times and asked them to please stop sending her mail. But they continue to bother her. Please help! She wants her name removed from their mailing list as well as Romans, including all catalogs from both companies.
Recently during traditional dinner time, a Blair catalogue rep called here for another individual with the same last name but different first name and could not comprehend the simple statement that no one lived here by that name nor could she understand the statement not to call again. It sounds like Blair is selling telephone number lists, as I doubt many men order from Blair catalogs.
Not funneee.... I ordered a ladies pullover tunic in mallard (color). I got black suspenders dutifully labeled in the right size and color - for the TUNIC. Can no one read at Blair???
I ordered a coduroy cost (medium) for my relative in another state but this is the letter I sent Blair customer service regarding their constant misinformation by represenatives, supervisors, and mangers.
I returned it to the post office today.
There should be no shipping nor charges for the above coat that was sent to me by your representative phone errors.
I did not place a phone order with Mrs. S who said she was going to sent out the car coat to Mrs. Joyce B
in Mechanisburg, PA and I would not be charged shipping charges returning the car coat that was sent to me through Blairs'
represenatives fault. However, she did charge my bank account the $39.99 to my absolute amazement when she said that
she would make an exception when I was already charged for my original phone order that should have been sent to the person
that I requested to be mailed. This is bad customer service.
personal information, a company recording telling the customer the office is closed when it is already nine o'clock
in the morning (company's opening time) eastern standard time and waiting for an extended amount of time listening to t
the same closing recording and waiting for a customer representative to answer his/her telephone at the call center. Also I was told
by a representative that the company do not monitor customers' telephone calls. However, Mrs. S told me
I returned it to the post office today.
There should be no shipping nor charges for the above coat that was sent to me by your representative phone errors.
I did not place a phone order with Mrs. S who said she was going to sent out the car coat to Mrs. Joyce B
in Mechanisburg, PA and I would not be charged shipping charges returning the car coat that was sent to me through Blairs'
represenatives fault. However, she did charge my bank account the $39.99 to my absolute amazement when she said that
she would make an exception when I was already charged for my original phone order that should have been sent to the person
that I requested to be mailed. This is bad customer service.
Also, I was deceived by Mrs. S who told me I would not be charged and I already asked her the question that I did not
want to place another phone order. She said that she would make an exception and I would not be charged for the
coat being recently sent out. That was not true. The next day my bank account listed $39.99 for the second coat as'
a phone order.
Another complaint is representatives who do not listen to the customer by having to reiterate theirpersonal information, a company recording telling the customer the office is closed when it is already nine o'clock
in the morning (company's opening time) eastern standard time and waiting for an extended amount of time listening to t
the same closing recording and waiting for a customer representative to answer his/her telephone at the call center. Also I was told
by a representative that the company do not monitor customers' telephone calls. However, Mrs. S told me
otherwise when I mentioned it to her.
I am very frustrated with your company's call centers and personnel who gives out fraudulent information.
I purchased 3 of [their] long chenille robes. two were given as gifts and one I kept for myself. I love this robe and have worn it often. I also heat my home with a wood stove. I think that anyone needs to be cautiou around fires, but how can you blame the robe for that? I will return it for the gift card option, but am not happy with this at all.
Encore Marketing/Blair rewards has been charging $14.95/per month for 4 months starting in October 2008 without my knowledge/authorization. I've requested them to give me a refund; they're only giving me 1 month refund for $14.95. I can't believe this. I only made a one time purchase with them and they start charging me $14.95/month for membership. What a scam.
I mail ordered 2 pairs of trousers from them over the internet. Little did I know they would sell my name and address to a direct marketing company without my permission or knowledge. I knew it was them because I started getting mail addressed to 'Mr', and they were the ones who started that mistake.
I placed an order on 4/01/01, mt check was cashed on 4/09/01. I wanted this item for Mother's Day, I received a card saying they would try to ship it by June 4th. I immediately wrote and canceled this order on May 12th and asked them to refund my money. I received a letter dated May 22nd saying they had shipped this item on the 16th of May and they were not able to cancel my order. I called and complained that I thought it was ridiculous for them to have not returned my money after all this time.
I don't think they would have shipped the merchandise if I had not canceled. I received the merchandise and returned it refused on the 22nd of May. Merleen told me I should have my refund no later than June 3 or 4th. I called again on the fourth of June, and was told they had not received it and I would not get a refund until they received the goods. I don't understand how they can keep my money for over 2 months with out some consequence. They acted like I was wrong to insist that I get my money back after all this time.
