Bitesizedeals.co.uk

SUSAN of ABERDEEN, United Kingdom September 4, 2009

I ordered a Canon camera from this site thinking it was from the UK and was sent the wrong camera. I also sent for a memory card which didn't work. There was no user guide included with the camera either. Total paid £191. I emailed them stating as it wasn't the camera I ordered and the memory card was unsuitable I would like to return the goods and receive a full refund. I mentioned that I hadn't realised it was being despatched from the USA.

I eventually received a phone call stating that as it was clear on their website the item would be sent from America and that they advise customers you may not receive the item you order, I cannot be reunded. That ridiculous statement I can't find in the small print. However, I was told to return the camera and they would send the one ordered. I returned it by DHL and last night they called me again telling me the camera is damaged and scratched. They now want a further £80.

The camera was not damaged - it hadn't been used and I checked it over before returning it so in my opinion they are lying or they have deliberately damaged it to get more money out of me. I have contacted my bank as I paid by Visa debit and hoping I can get my money returned eventually. I'm normally very careful with what I order online, but this time I've made a huge mistake not checking the reviews out first. Avoid this company.

Alasdair of Cirencester, United Kingdom June 15, 2009

£997 taken immediately from my credit card for a product advertised as being "In stock". No product delivered, no reply to any emails. After three weeks I informed the company that I had reported them to the California "Internet Crime Complaint Center" (they appear to be based in California while pretending to be a UK company). They now responded by stating that the product was out of stock and that they would return my payment in 5-7 working days ten days has now passed and no money has been returned. All this time (five weeks) they claim on their internet site that the product is in stock.

john of london, United Kingdom June 11, 2009

Ok. I'll make it short for you, the next buyer from www.bytesizedeals.co.uk -- they are not from UK, they are from USA so pretty hard to "touch" by the UK laws. They are taking the money from your card instantly and deliver the goods at Saint Keeponwaiting day, meaning month (two and up)! Tricks -- usually they appear the first on a Google search for a lot of stuff especially digital cameras and software, best prices, .uk domain and first on Google -- this is the trap! Just take a look at their site: no phone number, just an address (States) and an E-mail with an automatic response system. That's it! I was stupid enough to order from them a digital camera (still waiting like a moron in the rain) , don't do the same mistake! Now I have to try a chargeback and to write a complain at the BBB.

For the chargeback , ask for advice from your bank, even if U used a debit card. Don’t wait! It’s in your disadvantage ! Even with a debit card you are protected ! Of course it is not a “snap your fingers” move but it is your right as a consumer so…fight for it Read here: http://whatconsumer.co.uk/visa-debit-chargeback/

I bought a lot of goods from the internet from all over the world. No problems ! Just some minor delays… So, buy from UK sites, even if it is a little bit more expensive, there is a reason for that.

rob of Llandudno, United Kingdom May 7, 2009

This company is advertising its self as a .Co.UK, indicating it is a uk based company. This is false information they are USA based selling into the UK market. This will leave customers with products that are not covered by manufactures guarantee or has warranty. I now have a Canon camera, which arrived faulty, and seemingly no way of being able to return it back to bitesizedeals. I have sent more than 18 emails to them to get the returns details and address. I eventually got an address, but have a bad feeling about returning the product, as they are utterly unreliable at responding to emails leaving you with no idea of what’s going on.

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