BiggerBras.com

When I was searching the internet for bras in my size, the biggerbras.com appeared all the time, and since they offered a huge range of different styles from well-known manufacturers, and also offered lower prices than many other companies, I placed an order. I was informed that the items I ordered were on backorder and were to be sent in 3-4 weeks.

After 5 weeks the bras had still not arrived, so I emailed the company to ask what happened. The answer I got was that the bras now were on "extended backorder" and that biggerbras.com could not even tell me when they could send the bras! This was due to problems with the manufacturers, who should have to "make the bras" and then send them to biggerbras before biggerbras could send them to me.

When I asked how long that would take, they had no answer at all. Isn't it very hard to believe that such well-established manufacturers should be out of stock and not even be able to tell when an item should be available again? The girl at the customers support was very rude and did not seem interested in helping me at all. I canceled my order and pointed out that I was very disappointed with their (non-existent) service.

After this experience I researched the company and found lots and lots of customer reviews from other disappointed customers, and I just wish I had read these before placing an order at the biggerbras.com. I could have bought these bras someplace else and had them within a few days instead of waiting and waiting for something that never appeared and having to get in touch with the terrible "customers-support-girl" at biggerbras. Beware of biggerbras.com, I would say!

I ordered a bra and sent it back. I got a phone call message asking if I wanted a different bra. I tried to call back and got nothing. I sent an email and got nothing. Now, the phone number appears to be no longer working. I am assuming that I am just out that money.

I ordered a two piece swim suit. No where did I see on the website any information stating that you would receive store credit only if returning an item. The items were returned because they did not fit. When I called the 800 number to discuss the return, the customer service person said that I should call to have the credit placed on my card. When I called (almost a month later), they said they had no record of the item being returned. I am probably out $80 or so. I ought to have more thoroughly researched this company's practices.

I, too, have had problems with Bigger Bras. While they have a nice selection, many of their items are on back order. Back order they claim will be 4-6 weeks. So not the case! I ordered from them a few years back when they were called Big Girl Bras.com. I ordered a strapless bra late in Spring 2009, and had to call them after 3 months to inquire its whereabouts. I was told it was still on back order. On January 2010, I finally received an email stating the bra was in, and would I still like it. Unfortunately, it had been so long that I no longer used that particular email address and when I didn't respond within a week the sale was voided. The saleswoman (when you call) has zero personality and was no help whatsoever. I believe she knows she has the monopoly, as far as the online bra department is concerned. Too bad, I'll find something else. I refuse to order from them again.

When you are looking for large-sized bras on the internet one company keeps turning up, BiggerBras or BigGirlBras. They seem to have a great selection and very low prices. They had some brands and styles that I was having a hard time finding elsewhere. One thing that really bothered me; they did not offer refunds for returned merchandise, only store credit. You had to agree to this to do business with them.

I ordered quite a few bras in early 2009. I noticed that their postage charges were higher than usual. Most of the bras I wanted were on back-order, but I got one or two. The packaging the bra came in was very shop-worn but the bra itself was o.k. Unlike most companies, BiggerBras.com charges your card at the time of the order for back-ordered items. Hmm.

For four months, the bulk of my order continued to be out of stock. I was told a number of times it was going to be in shortly, but it never was. After four months, I was sent an email telling me the order was cancelled, with no mention of a refund. I had to call to ask for one. They tell me that this is their policy. They did give me a refund when I asked. Whew! When I asked why they didn't get the merchandise, they said that two well-established manufacturers were out of stock or wouldn't ship the merchandise for four months. Hmm.

Around this time I found thirty complaints against BiggerBras at the Better Business Bureau's website. On the postive side, the people I spoke to there were always intelligent and polite. When they didn't pick up the phone immediately, they called me back in a timely manner. I've thought about it a lot and I still don't know, is this a real company? If I had it to do over again, I would not waste four months waiting for BiggerBras to fulfill this order.

Eventually I found two companies that had the bras I wanted. Both of these companies shipped the needed merchandise within days of my placing my order. Neither one has pulled anything funny. They both will use the shipper and shipping method I prefer, which is NOT UPS.

In my search I also found some companies that I prefered to avoid. There are a number of online lingere stores that sell large-size bras, but which have overly restrictive return policies or use shipping methods and companies I do not like or which they will not specify. Some of these companies also seem to be kind of shady, or do not return communications. I never actually completed a transaction with these companies, so I'm not going to name them, but just watch out.

From past experience, another problematic company that sells large-size bras is WomanWithin formerly Lane Bryant Catalog. They also own a lot of other companies too, like OneStopPlus, etc. Their parent company is Red Cats. These companies bomb you with catalogs. They charged me a lot of money for 2nd Day Air UPS but sent the stuff Parcel Post, which took up to eight weeks. Then they got out of refunding the difference in postage by a series of Machiavellian maneuvers. I'd try to avoid WomanWithin and her sister companies. It's worth checking into whether a company selling large-sized bras is one of them. It often is.

Happy shopping, and good luck. May my experience save you from wasting your time when you are trying to get these much needed items.

I have given up all hope that your company is reputable. I have sent numerous emails regarding the shipment of this order. My confirmation said it was shipped on 6/19/03 US Postal First Class.

YOU indeed did charge my credit card and NOT ship.

Someone named Sheila wrote the following and then I never heard from her again

We havent forgotten about your order. Im sorry its taking longer than usual to get it out to you. Your item was ordered from the manufacturer and should already have arrived here. I am following up with the manufacturer so that we can get the items you want sent to you soon.