Extremely poor experience, very poor and rude customer service. You get a different story every time you talk to them. Paid and so far haven't received the items. Now I'm being told it will be over two weeks before I receive the items, stated the items went from payment to Fedex, took three days, then sat at Fedex for six days before being mailed to postal service.
What the heck is that? Sounds like stuff is coming from overseas! Apparently not a US business. Customers beware!
I made 2 seperate purchases from Bidz.com and the payment was debited from my bank account on 7/9/11 and Paypal sent it to them on 7/13/11 so, on 7/15/11 I called and asked their customer service department and asked when my order would be shipped. I was then told that they hadn't received my monies and I then asked them to cancel my order and was told that they couldn't because they hadn't received my payment and that I needed to contact Paypal. I in turn called Paypal and was told that the payment was completed and sent to Bidz.com so they couldn't do anything about it and I needed to contact Bidz.com. Do you see a pattern here because I sure do?
They charge you for the purchase and not send the item without notification. I got nowhere with customer service. They just read disclaimer and say they need to verify my credit card, address and phone number, but they already took the money from my account. It has been 7 days now since payment.
Merchandise blatantly misrepresented as being of higher quality and value. Ring advertised as 0.71 ctw, "J" color, and worth approximately $2K. However, professional appraisal found ring to be 0.65 ctw, "K" color, and with large internal fracture in stone placing value at $185. Paid $952.75 for ring worth only $185 due to blatant misrepresentation of jewelry quality and actual value.
I purchased a birthstone ring about a year ago and wore it for a couple months and the stone came out. I'm really disgusted. I don't care for this company. They won't do anything to rectify this.
I bought an engagement ring for my fianc knowing that she will keep it forever and that the ring would be a family heirloom. After 6 to 7 weeks of having it on her finger, the diamonds fell apart. The stones became loose and fell out. After contacting Bidz.com, I was told that the ring was fine for the first 15 days and that they did not guarantee satisfaction beyond that time frame unless customers paid extra for warranty. This was a $2800.00 ring and in my opinion should last longer than 6 to 7 weeks. Now it is in the drawer of the dresser and life goes on. Terrible product. Terrible company policy. I'm not a happy customer at all. My wife is heartbroken and she will not wear the ring. Buyer beware.
