The complaint form of the organization's website allows for foreign data but when a province has to be filled in, none of existing provinces of a foreign country are accepted. If that wasn't bad enough, when contacting that organization regarding the error, the page to report it requires a zip code but subsequently all foreign zip codes are rejected. When even consumer organizations are organized that way, it's no wonder the US economy is a shipwreck.
Consumer Complaints & Reviews
I found out that the ratings for my business and other businesses are based on nothing to do with the company/business, when the "BBB" contacted me and said for a better rating, I would have to pay another $400.00ish. I would tell this would bring my company from an A- to an A+. I responded with "Well, why should I pay this?" The woman on the phone said, "Well, BBB is a great way for people to find business and this will be good to have an A+ for advertising." I will say this again; I was called by BBB. I did not reach out to them about my rating. BBB rates off how much money you pay them. I am putting complaints due to my attorney. Thank you.
Before I purchased car and home insurance, I checked the Better Business Bureau for the ratings of a local branch of GEICO, The Fortunato Group, 501 Capital Blvd Suite 103, Raleigh, NC 27604. The BBB indicated that they have an A+ score and have received no complaints in the past 3 years. Within days of buying insurance from these con artists, they spiked my rates due to their unprofessional blunder. I filed a complaint with the Better Business Bureau weeks ago. The BBB sent me an email saying that the company has not responded to my complaint. However, their website still indicates verbatim "0 complaints closed with BBB in last 3 years / 0 closed in last 12 months".
This obviously is not true, because I filed a complaint. I sent them an email questioning how my complaint was legitimate enough to be forwarded to the company, but not legitimate enough to be listed on the website; They didn't respond. It makes me wonder how many other people have complained about the same roguish company, but are misguided by the BBB's scam of not reporting all complaints. This certainly gives businesses a false representation of being upstanding businesses when they are nothing of the sort.
The BBB of Southeast Florida and the Caribbean office was supposedly handling this claim case number: **. I received a letter on August 3, 2010 stating that a credit in the amount of $1,576 had been issued to the consumer's credit card account. I informed the complaints department that the credit card has expired and that they needed to get in contact with me. I have not heard from them and I have not received my refund. I need assistance in getting my refund. My husband passed away before we could take this vacation. I requested a refund for the trip since I was not able to take it. I issued a credit card for them to submit the funds on but I never heard from them.
This is in response to the Consumer Affairs' "Pay for Play Scandal Engulfs Better Business Bureau".
I purchased an auto warranty from a company called Warranty Gold in May 2003. Although I have a complaint with Warranty Gold, the information I used to purchase this warranty was due to checking on the BBB website. The Better Business Bureau gave them an excellent rating, which I heavily relied upon, and unknown to me, they had been getting complaints and are not shown on Better Business Bureau website. Right after I bought the warranty, the company went bankrupt. Not only did the Bettter Business Bureau not show complaints, but made it appear there was no company in existence.
Here is what the BBB website said which I still have a copy of:
"Quote: The bureau's report on this company is being updated, and no report is available at this time."
This was just a few months after Warranty Gold filed for bankruptcy. Wow! A company bankrupting and leaving thousands of consumers without their money and BBB putting this on their website. I complained to BBB so much they actually removed my company from showing up in the BBB database after I did not rejoin the BBB for a fee. It took me awhile to get my company name to show back up on the BBB website. We do not have complaints on our company but the mere fact your company name does not show up may be derogatory to our small company.
This is a disservice to elderly consumers who, growing up, used them and still do, and if they do not report properly, it's very misleading.
I haven't had any dealings with the Los Angeles office but when I had a problem with Earthlink DSL service, I had the following experience. I signed up for DSL service, which worked for about a month then I was unable to get a connection. After about a month trying to deal with them unsuccessfully, I said to cancel the service and they said they were going to charge me $150 for early termination. I contacted the BBB office in Atlanta where Earthlink's home office was and gave them my story. Someone told me I was wasting my time with the BBB but after about a week, they had gotten Earthlink to waive all charges.
BBB gave our company a D- rating for "failing" to provide them with information. We are not a member! The notion that a private company can demand you snap to and provide them with information or risk having your business damaged is astonishing. Potential customers see low rating and fail to purchase.
I had not worked in a few months. the church paid the rents at that address and the court incident that rents were paid and the house pad lock. in this the telvision station said I should try the BBB of Charlotte and now I am not know for id-theft of my identification in 02-12-2008 on the job here in Atlanta Ga. Federal Trade Commission has all reports and claims using my identification since then and the job.
I entered a complain about a business. The BBB went under the table with slow US mail to the company to be filed; i was never notified of the action. Then she received a letter from the company, for which i was never notified. And then this exchange:
01/21/2009 Otto MAIL Notify Business of Dispute
02/02/2009 jan BBB Receive Business Response
02/02/2009 jan MAIL Manually Forward Business response to Consumer
02/02/2009 jan BBB No Consumer Response- Assumed Resolved w/o Letter
02/02/2009 Otto BBB Case closed - ASSUMED RESOLVED
Jan- is Janice. Otto is the Auto-Mated System - I can only quote that because the manager told me that was what it was. But in the same breath he said that Jan did not close the issue, the system did. Mean while Janice put the situation in to a Closed Que to be automated by 02/02/2009 jan BBB No Consumer Response- Assumed Resolved w/o Letter -
According to the Manager. This action was not done by her. After contacting them, and updating the complaint which is supposed to re-open the case, and hasn't yet, to continue investigation. After working with the NY branch-
This location just reeks of poor ethics. The manager himself stated how there are thousands of complaints entered which are automatically closed to prevent too many instances in the system. And with work ethics as such- Who actually is ever helped? I wasn't notified ONCE after entering my issue. How many people are just WAITING to be contacted by the BBB to save them from horrible companies out there, like the one I'm dealing with, and there is no rescue.
I am trying to pursue a company for supplying bad business and a scam. And the justice force to mediate is compromised.
i am a 24 year old woman and the bbb has linked my private phone number and adress as a company now i am scared to answer my phone because magic jack users are calling all the time to an un listed number and i would like to sue them for i.d fraud invasion of privacy and mental distress because i have a mental illness which causes me not to deal with stress well
i cant sleep vary well at night because of it im afried to even leave my home for long pierods of time its caused me anixtay and has caused me a great amount of stress all the time
