Avesil.com

I'm disabled and on SSDI and on medication. My girlfriend is on medications too, and I did not know she could not take other over-the-counter drugs. Plus, I cannot afford a $89.95 charge to my account for a product neither of us will ever use. I was under the impression that I would only be charged $3.95, but they charged me $89.95 even after I called them and told them I did not want or even use their product and could easily return the unopened bottle. They never called me back and lied to me about their records, saying that I never left a message. They said even if I left the message, I was 1 day late and that meant they were going to charge me anyway.

I did not understand this at the time of the free trial offer, I explained to them that I was getting the free trial for my girlfriend and it was never even opened and I would gladly return it. They would not work with me at all and were extremely rude about the whole thing. I was disconnected at least 6 times during the call and had to talk to 4 different people, none of them would listen to my situation or offer to help in any way. They just kept saying that I was going to be charged whether I liked it or not. I still have the unopened bottle that they refused to take back. I don't know what to do at this point. I was deceived by their website and lied to by their customer service, how is this legal? I am even willing to return their product. I tried calling them repeatedly and they hung up on me every time. They would not even listen to my concerns.

On 10/26/11, I went to their website (http://www.avesil.com/) late at night pacific time, technically the 27th in FL, and placed a free trial order. This order shows up in my banking records on the 27th. They claimed it was the 26th, anyway. This makes my free trial end on 11/10/11, but my free trial period actually ended on the 11th per my records. I called on the 11th and have phone records of a 1min 39sec call where I placed a detailed message turning down their product and stating that I wanted to return it and get a refund. They claim I never called and they have no record of this. I saw a banking transaction that my records show I was charged $89.95 on 11/14/11.

I called back today to dispute this charge, and the customer service proceeded to be very rude, hanging up on me and interrupting me numerous times. I finally talked to a person who said (which I have recorded) "I will give you a refund if I am wrong about why you called." I said okay. This person went on for a few minutes and was completely wrong about why I called and when I said that the person hung up on me. I called back to explain that I had recorded the phone call and that the previous person said they would refund my money and then again they lied and told me that they weren't actually going to give me a refund. This whole time, every time I called, they would put me on speaker phone and laugh and badger me in the background all while the customer service was going on for almost 10 min. not letting me speak at all and telling me that I was being rude for not letting the person finish.

I never acted rude, I was using up minutes on my phone and I was trying to state why I called and they would not even allow me a moment to speak before they hung up on me again, simply for holding the previous rep responsible for offering a refund and then denying it. I have some phone conversations recorded and they do state they will give me a refund and now they won't. Besides all this, my Doctor recommended I not take these pills because I have a severe disease called Tarlov Cycts. I explained to the reps this and told them that the money they took was to pay for my vitamins and medication, they were still very rude.

These personnel are named: Sara, Hoolio, Maria, and even the supervisor Jessica. The company that distributes it is Green Bracket LLC, Avesil is the product name. It is located at 4135 Laguna St., Coral Gables, FL 33146

I ordered trial offer and didn't like them. They charged my credit card and when I called to cancel and return, she refused to refund my money, $95.90, for bottles of pills that do nothing! These people are crooks! I don't know how they sleep at night. Stealing from people on the Internet is a crime. Hope you go to jail for this!

It seems that no one read on this website. Every company has terms and conditions. Read them before ordering anything, like Avesil!

I had the same problems with Avesil. I ordered the 14-day trial and I received it in 7 days. I only had 7 days to try the pills, which made me sick. I tried calling Avesil but couldn't get through so I tried the online cancellation. So I thought I was okay, until I was deducted $95.50 from my checking account for the 2nd order, which I didn't get until a week later. I tried calling to no avail and I did the online cancellation a few more times, and it still didn't take. I returned their product back to them, the first bottle which I only used 10 pills and the 2nd bottle which I didn't even open. I sent them copies of the letters telling them of my cancellation. The only way I was able to stop them from charging me again was to cancel my debit card, which was a total inconvenience to me because I had to wait for a new card and then I had to wait for a new pin. This took 10 days, but I would rather be inconvenienced this way than have them continue to charge me for a product that I canceled in time. Since no one at Avesil reached out to me, I decided to contact the Better Business Bureau.

The company refuses to refund my CC. I did not order the product and have never received it. It was fraud. They refused to do anything and claimed that they don't store credit card numbers, yet they have no problem taking money out every month. I'm telling you, this company is stealing! I don't even want to give one star.

Ordered the trial bottle and tried to cancel the automatic delivery. Was I was not on time and that I had signed up for monthly delivery which is not correct. It is not possible to meet the terms for cancellation and my experience is like many many others where you are scammed into being charged for additional orders you do not want and have to fight to terminate.

I could not use the online customer care to cancel my subscription to this product, but I was able to call by phone and after holding for approx 5 mins, I spoke to "Kimberly" who immediately sent me an email confirming my cancellation.

This is a scam. The number on their website is 866-730-3300, which recognizes if you are calling from a cell phone and instructs you to dial * for more information. A recording comes on that states that you will be sent a text and to respond with 'Y'. The text states that you will be charged $9.99 per month. The number that they give you to cancel your membership is disconnected.

This is a scam. All they want to do is to charge your account the $89.95. They start your 'free' trial the day that you order the merchandise. You don't receive your merchandise until six to seven days later, or in my case, nearly 10 days because of the holiday. There is no physical time to try the product and return it in accordance with their terms and conditions. I think that this constitutes mail fraud.

I ordered Avesil just recently. I wanted to try the 14 day trial but have noticed no changes in my weight as the product promised. Before my trial offer was over, I tried calling the 1-800# so that I could get the RMA# to return the product back but have not be able to reach any one there. I called between the hours of 8am and 4pm and the answering machine keeps telling me that the office is closed and the regular business hours are from 8am to 6pm. This is all a "fraud," and this company will be reported to the Better Business Bureau. I hope no one else gets suckered into this crap!

I ordered a free trial on 11//6/2010. I tried the product and doesn't work for me because I can't sleep and having chest pain. I called on 11/10/2010 and talk to a guy for rma # and he told me he will email it to me right away but until now I never received one. I keep calling and nobody answer the phone, so I believed that they are doing this in purpose so they could take your money in your account. We need to aware a lot of consumer about this company.

Just an advice for anyone who is continuing to get money withdrawal from your account. Close your checking account and reopen a new one. That's what I did.

I requested a trial sample of Avesil. After it arrived, I called my doctor to see if it was alright to take, but I needed the bottle to tell him the ingredients in the product. I have recently had an open heart surgery and a single bypass, and I am on Coumadin and cannot take a lot of products. He said I could not take Avesil because of the green tea extract and the caffeine it contained. I tried to call your customer service # and dialed your number 16 times in one day and 14 times the next day and got nothing ever. I was so frustrated that I put the bottle of pills back in it's sack, and sent it right back to you.

You should have received it back, with a letter explaining why it had come back. You withdrew $89.95 from my account about the same time you should have received your product back. It was not my fault that I could not reach you by telephone, and I do not feel that it is my fault that I could not tell you of my situation earlier. Please credit the $89.95 back to my account ASAP. I would appreciate your quick response as we are struggling financially, as a lot of the population does, nowadays.

I ordered the 14 Day Free Trial. The 14 days started the day the order was placed not the day I received it. My 14 day Free Trial ended 6 days after I received the product. I called the next day to cancel and have called 4 times since then and have not been able to speak to anyone, always left on hold or send to an automated voice system to which no one ever responds. I have tried e mailing them but have not received a response from that either. They require a log in and password for an account that was never set up and will not respond requesting they send me my password. I have threatened to contact the Post Master General since this is mail fraud and the Attorney General but apparently they are very secure in their sleazy business as this has not prompted a response either.

I have tried for months to end this plan. When I called the number, I am directed by a recording to hold for the next available representative. The music then begins to play. I waited until I hear what sounds like my phone is being transferred. Instead, after a few seconds, a very loud noise blares in my ear and the phone disconnects. When I was trying to send an e-mail, I am directed to a web page that asks for my password.

When I indicated I don't have one, a pop up says I will receive a reminder of my password in my e-mail. That never happens and there is no other way to access customer service. I am a Senior Citizen and certainly can't continue paying for a supplement that I no longer want! I also want to return the most recent unopened packages which each one contains an unopened bottle. My savings account is tapped for $89.00 each month.

I ordered a trial from them, received it, and decided to keep it. All was well. 25 days later, they automatically shipped me out another order. My bad, I knew that I had to cancel the order or they would do this, but I had intended on cancelling my order before my 30 days. I figured no problem, I will just give them a call and they will let me know how I need to go about sending this back to them. They told me there was no way that they would take this back or credit my account! All they kept telling me was that after the 14-day trial, they consider my first order and any order after that my initial order. She went on to read the "fine print" that I accepted. And then she promptly hung up on me!

I had thought about trying Avesil and started to fill out the online form but changed my mind. I deleted my information, did not submit, and did not enter the 3-digit code on the back of my credit code. However, I received Avesil at my home address. I mistakenly believed that since I did not place an order that the product was shipped mistakenly. However, the company charged my account twice. I emailed the customer care email for assistance in correcting their mistake with no response from them. My debit account was charged $89.95 for the product and $3.95 for shipping and processing.

Ordered this diet product on a 30 day trial. My doctor advised not to take this with my prescription so I emailed Avesil customer service, as directed in the mailing and requested that my account be canceled and please send a return label or code. No response. This was 10 days prior to the end of the trial. 4 days later, I sent another email. No response.

I called them a couple days after the trial and of course they had "no record of your emails". I offered to send copies, but he said it didn't make any difference, I would be charged the full amount. Checked my account and I was charged $92.00. No idea what to do now. Sitting here with a bottle of pills I cannot take. I'm out close to $100.00, which I really can't afford to throw away on a product I can't take. I'm already under a tremendous amount of stress over work and taking care of invalid parents. This just about put me over the top.

I called on to cancel on a Saturday, the 14th day of the trial offer. My first call was dropped, on the second try, I was sent to an answering machine where I left my information and requested a call back. I was charged $89.95 the following Monday. When I called to dispute the charge, I was told it was my responsibility to call on a weekday and that I was getting no refund! I received a conformation via e-mail that afternoon that my auto-ship had been canceled. After all that they still charged me $89.95 for one bottle of pills. I'm out almost $90 and will be extremely weary of similar offers in the future.

I had ordered this product online along with another product called Junelceanse. It had a 14-day trial period to cancel. I had cancelled the product within 14-days in order to keep from being charged the full price and return the merchandise back to them according to their invoice. I had paid for a shipping label of $6.99.

Well the e-mail that they had sent me said that I had 10 days to print this label.On Oct 31, 2009 I was charge with a price of $89.95 that came out of my bank account. I had used my bank card in the beginning for the trial. When I had called and spoke with Olivia Banks from customer service, her words to me was that they didn't received the merchandise within 10 days according to the terms and conditions.

I have looked at the terms and conditioned and printed it and see no where in there where it states that you have to have the merchandise back to them in 10 days. She refuse to give me my full amount of money. I explain to him that I had the Swine flu and even if it was to be returned then I couldn't have gotten out to send it. Her reply, to me was thatshe was sorry that I was sick, but it states the return in the terms and condition. She did reimburse me back $50.00 but I think that I should receive all my money back being the fact of the matter I was sick and it didn't state that in their terms and conditions.

I am just wondering how many individual they have ripped off with this same scheme. I want to know if there is a way that I can bring a civil suit against them for not having information into their terms and conditions as they reply it is.