Autopartswarehouse.com

Elisha of San Marcos, CA October 28, 2009

Ordered a starter, paid a 64 core charge. Followed return directions exactly and paid 12 to ship part back at the beginning of July. I never heard from the company. After 2 months, I tried to contact them via the chat on their website and was told I must call. When I called, I was assured this would be taken care of. I still have received nothing. I sent them two emails and received no replies. I talked to them on chat again and was told they would contact me, and I have still heard nothing.

Bret of sycamore, IL October 8, 2009

They chaged me twice for the same item horrible to deal with. Horrible customer service they just give you the run around they should be shut down!

Riad of madison, WI June 23, 2009

Called to order parts, they refused to price match other sites, the representative on the phone was burbing while talking to me, i had to speak to the manager who was not much better, they were acting as if i was bothering them. i was very frustrated and upset.

Bruce of Plymouth, MN May 30, 2009

I ordered ignition wires and a grill part by phone on May 23 and they guaranteed me I would have the part by this weekend, May 30th. They stated the part was in stock as shown on their website. The grill showed up but no ignition wires. I called customer service and they stated the part was not available but then changed that saying it "might be because it was a defective part". I asked if they could ship a comparable part which they stated was available and pay for expedited shipping. Jared stated they "couldn't because the part was listed as a part that could ONLY be shipped by ground".

When further questioned, he stated they could ship it by air but would charge me 49.95. They have a lowest price guarantee so I googled the exact part and found that auto geeks was charging 146.95 plus 24.95 shipping for overnight. When I asked if they would match the total price including shipping they stated I was not accurate in what Auto Geeks was charging for the price so I was forced to order it through Auto Geeks and informed Jared I would make a complaint. I paid 133.44 originally and now had to pay 171.90 PLUS will be forced to drive my car on Monday being told the engine light would come back on if I drove it before replacing the ignition wires which will cost me and additional 75 to reset for my BMW. The total refund I am asking for is 113.50 which includes the difference between the original guaranteed part and the new part along with overnight shipping and the charge to reset my engine light.

Joshua of Carson City, NV May 14, 2009

When searching for shocks for my Infiniti Q45, a company called "Speedy Car Parts" appeared to be the best option for purchasing new parts online. After placing an order for the shocks and associated bushings, I received the bushings in a respectable time but was notified that the shocks themselves were out of stock. All the while, SpeedyCarParts indicated them as in stock. My purchase was to be refunded in 4-7 business days. Accepting this, I went searching for yet another car parts company. Auto Parts Train, (partstrain.com) also seemed to have these parts available. I phoned the sales line for this company and was told that indeed, the parts were available and in stock. After placing my order, the confirmation page finally alerted me to the fact that PartsTrain was actually another storefront like Speedy Car Parts, which was actually an affiliate of Auto Parts Warehouse. Both my orders claimed this part was in stock, and now I am out nearly 400 in combined charges while waiting for my refunds to be processed. These three companies have, in my opinion, committed fraud and I am contacting the Nevada Attorney General's office and possibly the California AG's as well. Missing several hundred dollars until credit is returned to my account, which could be as long as 30 days - if at all.

Diane of Jamaica, NY January 21, 2009

Diane of Jamaica NY (01/21/09)
On January 14, 2009 I placed an order for a car mirror (passenger side) as my current mirror is broken. The mirror was delivered via FedEx on Wednesday, January 21, 2009. However, because the company did not require a signature for delivery, FedEx (never knocked on my front door) just left the package on my front steps and the package (containing my mirror) was stolen. I then called FedEx to inquire about my package and was informed that due to the company not wanting to pay for a signature requirement, the delivery man leaves the packages on the steps.

When I spoke to Auto Parts Warehouse Customer Representative (Linda) she informed me that paying for a signature requirement is too costly and that they will put in a tracking with FedEx to be reimbursed for the product. I informed her that I've been waiting for my mirror for more than 7 days to get my car fixed and that I wanted my money reimbursed immediately in order to buy a mirror for my car to get fixed. She informed my that the tracking system takes up to 8 business days and that I would have to wait to be reimbursed my money.

I demanded my money back ASAP because her company wasn't responsible enough to ensure that my merchandise was recieved because they didn't require a signature and I should not have to wait for my reimbursement. The same way my money was deducted from my credit cardon Jan. 14th, my money should be reimbursed just as fast. I asked to speak with a Manager or someone who had the authority to do so and I was place on hold for approximately 25 minutes before she came back to the phone and told me that the Manager is only going to tell me the same thing. This company is not good for business and I want my full refund!

My car (to present) is still without a passenger mirror due to the carelessness of this company and I now have to pay for another mirror elsewhere in order to get my car fixed. I drive my car everyday and it is really not safe to continue this way, but I that's my only means of transportation.

Colin of Gilbert, AZ January 7, 2009

Colin of Gilbert AZ (01/07/09)
I recently went to there website to purchase parts for a friends 2002 Honda Civic. First issue I have with this company is that they list the price at an unbelievably low price then as you go to check out you realize just what is going on the list the intial price real low then make it up in a seperate shipping fee and then an additional Handling fee. I was purchasing body parts so was forced to use there ground shipping on there web site it indicates that the ground shipping will take 3 to 5 days at a ridiculous rate. As I was forced to accept this because of the parts I was purchasing I went a head with my order.

Now today 5 days later I receive my tracking number with a company called AGS due to there poor website I was forced to call them and ask when my shipment would arrive and was given a date 17 days from the date I placed my order. When I called Autoparts Warehouse to see what could be done I was told nothing since the order has already shipped. If the order has already shipped what reason in the world do they have to take 17 days to get the order from Carson California to Gilbert Arizona?

The result of this is that my friend now has to pay an additional 12 days on the rental car at 30 dollars a day that per there website should have been avoided. In addition to my HOA will not sit ideally by while I have a torn up Honda Civic parked in front of the house. So Ultimatley it will cost us an additional 360 dollars in rental fees as well 100 in HOA fines. Needless to mention the lack of use of the car.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |