Autopartswarehouse.com

Ordered catalytic converters for 2003 GMC Sierra on 1/17/2012 and was informed that they would be shipped out within 24-48 hours. I paid the bill via PayPal and followed the transaction on-line. Within 12 hours Autopartswarehouse.com had received my funds from PayPal. I called after the 48 hours (2 days) to see when and if my parts would be shipped. I spoke to a customer service representative that seemed not to know anything about cars, their computer system, or his job in general and he informed me that he did not know when they would ship.

He told me that the particular brand I ordered could take 10-14 days to get. I told him that was not good enough because my truck is at a shop waiting on these parts. I instructed him to cancel the order and give me a cancellation number over the phone and e-mail me confirmation of the cancellation. He informed me he could not do that and that I would receive an e-mail within the standard 2 to 3 days. I asked to speak to a supervisor and after being put on hold he returned and said that I could not speak to a supervisor.

I asked why I could not speak to a supervisor and he had no answer for me. I informed him that there were numerous complaints about his company on the internet and that I regret not doing due diligence before ordering. I only did this because I was desperate for the parts because I have my truck at a shop doing other repairs and needed the converters. They had a good price and they said I would have the parts in 3 to 5 days. Well, as of today I get an e-mail telling me that they shipped the parts and I should expect them on the 21st.

This is almost 5 hours after I called in and cancelled the order. So I guess now I will have to fight with them on the return and getting a refund. I advise everyone and anyone to not use this company. I found it almost humorous today talking with the CSR and it was like he was reading the script of all the complaints I have read about this company. You can tell the primary contact points at this company are not based in United States! It seems like this is going to be an expensive lesson learned! Please stay away from Autopartswarehouse.com.

Extremely deceiving regarding shipping practices. I expected the product to arrive 2 to 3 business days. However, the arrival time is 2 to 3 business days to their warehouse. Afterwards the product is shipped out to me. The shipping is ground. So 3 to 6 business days from their warehouse to me. The total time lost is 2 - 9 business days or two weeks from ordering.

Ordered a fuel pump for a 1995 Audi 90 and paid with a prepaid Visa. It's pure cash with the same advantages as a charge card yet they blocked the money on December 28, 2011. Today, January 2, 2012, they still have blocked the shipment of the order. Called numerous times for a resolution, either money back or part shipped.

Always got their idiotic incompetent Philippines call center so many times that they simply don't even pick up anymore and hang up on me since they know the calling number pattern. They refused to deal with it, will never transfer to a manager "There is no manager available". Third world country business with no control and nobody to handle their issues, no customer complaint policy or resolve issue. They are effectively outside the law and once they got your money you're toast if you have a return or problem. Stay away from this business.

I returned the part 2 months ago and nobody has any answers as to why I don't have a refund yet. I will never use these guys again, they have a very poor customer service. Now I have to pursue small claims action. I am very pissed off.

My check card was hacked last Saturday and someone ordered parts from this company. I called them first thing on Monday morning and was told that the order would be cancelled and they would refund my money in 48 hours. A week and a half later, there was no refund and no help. They told me to file a complaint with my local police department. They also told me that since they went ahead and shipped the order, they could not refund my money

I have been trying to get a warranty honored on a tire, for over a month. I have had the unfortunate luck of getting their Phillipines call center on the phone the past 4 times, until today. They were useless, and never had any information updates, and always replied "we'll call you back with information in 24 hours", which never happened. The call center I called today was in Indiana, and much more helpful, including giving me the proper return authorization I've been requesting for the past month. Considering how helpful one was, and how useless the other was, their customer service support may solely depend on which one you happen to get on the phone.

If I could give it lower then 1 star I would have. I ordered a front and rear rotor kit. The kit came in 2 boxes - front rotor with pads and rear with pads. So I started on the rear, since it would be easier on a AWD Lexus LX470. Out the door, I noticed the pads were a bit small, just in the box. I searched on Google the part number "Powerstop 16-340a" That was on the box and the pads itself. The results were all smaller cars in the Audi's and VW's. So I went to Powerstop.com and search there. For sure, it was not the correct pads.

So I stopped my progress and just called to get replacement. Out the door, the voice on the phone kept telling the kit I purchase was the correct part and I did not know how to install it. I need to take it to someone to get it installed. I told them, we order the correct kit, but the parts that was shipped in the box was not he correct part. He continued to tell me the kit # was correct. I confirmed, yes, we ordered the correct kit, but the part was not correct. This went on. Finally he tells me he understands and that my RMA will be emailed within 48-72 hours.

I called 3 days later, same results. I have to wait 48-72 hours from the second call for RMA# and instructions. I wait another 3 days and by now, I expected this. I have already stirred up in my head to call my CC. This time I called and tried to returned all the parts since I have not even used it. Same thing, I have to wait 48 - 72 hours. I requested to talk to a manager, they told me to leave a number and management will call me. What kind of system is that? They haven't even given me my RMA # I requested 3 times.

So from now on, I use the online chat from their site, so I can print to PDF or copy the chat. I don't know how much it will help, but just in case I need proof that they keep telling me to wait for 72 hours.

There's still no RMA#. I have request my CC to help on this. I would recommend everyone stay away also. I wish I would have seen this prior.

This seller is a fraud. Do not buy! They misrepresent their products and play games when you request for a refund for items that they never had.

I ordered a dash mat for my Chevy van and two hours later I decided that the color would not be good for the interior of the van. I called and wanted to change the color and was told that they would cancel the first order and I could place another order for the right color.

A week later the one that was supposedly canceled showed up and the quality of the mat was terrible. I called to cancel the other mat as it had not shipped yet, but as like others they had charged my card for it and said they would cancel the order.

They did send me a RMA and said there would be a shipping label sent to ship the wrong mat back. They have not sent the shipping label as promised and I now have the second mat on its way which will have to be returned. This company is full of deception and I would steer everyone to stay away from them.

I ordered an A1 Cardone window motor (I used PayPal) and it showed in stock. I called after one week but I received an apology. They said that they would ship it on the next business day. They gave me an extension number to call back if needed. I called after one more week. I was put on hold and hung up on. When I called back, I was told that the product is out of stock and they will arrange my refund. When I checked online, I found out that it is still for sale on their website at a higher price. I called them back as if I was a new customer and told them that I needed the item right away. I was told that I could get it overnight. In the end, they say that it is A1 Cardone's fault and they cannot do anything about it.

I ordered crankshaft position sensor for a 95 Toyota Camry 4 cylinder. Not only did it say that it would not be charged to my account until shipped, it also said that it would be shipped within 24 hours. It was taken out of my account that day, I didn't receive it until a week after and then found out that a 95 4 cylinder did not have such part; it was only for the 6 cylinders.

Not used, to send it back is a $20.00 restocking fee. It costs $39.00 and pretty much, you're not going to get anything back after paying for shipping it back. How can a company sell you something if the auto doesn't have such part on it in the first place?

On September 7th 2011, I ordered a Lebra Car Bra for my Prius. I immediately received a confirmation email from them stating the facts of the order and that my credit card would not be charged until the order had shipped and another email was sent with the shipping information. My credit card was charged immediately, and eight days later, I called to find out why there is no package.

After waiting for 64 minutes, I was finally connected to Patrick and I was told that the order would not be filled for at least another two weeks. When I asked why my card had been charged, when the email clearly stated that it would not be until the item was ready to ship, all I got was gobbledygook from the poor phone guy. I then requested a refund and cancelled the entire order.

At the start of the call, I was offered the chance to review my experience after the call was completed. Needless to say, the call was completely disconnected without a chance to review the PPP (poor planned performance).

Never again will I place an order with this vendor!

I ordered weight distribution shank for hitch. The product was identified as in stock on the website and they charged my card immediately. But they didn't ship until two weeks later. It took almost three weeks to get to my house.

I would say this falls under false advertising. I contacted them because it was taking too long and they kept giving me the runaround. They would not cancel my order, even though the product was still not shipped. They charged my card even though they didn't really have the item in stock.

I purchased custom headlights for my 2010 Nissan Armada. I was told they are "easy assembly", which is not true. I had to schedule an appointment with a custom shop to have my front bumper removed in order to install the new headlights. When I got the vehicle in the shop and they tried to put the lights in, they didn't fit. They sent me lights for a 2004-2007 Armada. I'm not asking for a refund, just send me the right parts that I ordered. They refused to exchange the lights for the right ones.

I ordered two packages of 10-wheel studs. I received two-wheel studs. I waited for a refund or 72 email return. Got no service.

I had placed an order over the phone for an intermediate pipe for my exhaust system on my GMC Jimmy and, instead of the pipe, I received a little short connector clamp. When I called to inform them that they had sent the wrong part, they tried to put it off on me, stating that I had requested the wrong part, until I had them review the order placement and they realized that it was their error. So they issued a full refund and paid all return charges, as I refused to pay for their mistake, which was what they had wanted.

I decided to give them another try this month and ordered a radiator fan. I have been waiting two weeks and, mind you, they charged my card since August 3. When I called to check on the status of the order, that still showed processing since 7/31/11, I got a rep who just kept repeating a script but not answering any of my questions and concerns. I asked for a supervisor and demanded a full refund immediately.

Later in the day yesterday, the supervisor called back and sent me an email informing me that the part was out of stock and on back order. How dare they charge my card and not give me options when I need the parts! I am now waiting for the refund that they wanted me to wait 24-48 hours to process. They claim that they have 7-9 days to fulfill and order, but their website states they fulfill orders in 48 hours. What a rip-off.

They shipped the wrong part. They wanted me to pay to return it plus pay a 're-stocking' fee. I said it's their fault so they should pay. They said that I ordered the wrong part. I said, "Send me a copy of the order receipt," because I had not received a copy. They sent a freshly-made order dated the 14th: the part was originally ordered on the 7th. I gave up arguing and ordered the part again, agreeing to pay to return the part.

Then, I decided to keep the part, so that if it failed again, I would not have to be out the shipping charges again. Since this would affect the shipping/return credits/fees, I contacted the company to ask how they wanted to handle the transaction. They told me just to order the part all over again. I did that, and I ended up getting shipped two more parts and being charged twice.

Ordered Heater Core for 2005 Malibu Maxx. They sent me the wrong part. CS, says, "Oops, I see that we have had some problem with that part before." Waiting for RMA shipping label that they say they have emailed already (lie). At best, I am out of my car for week, I hope I get promised refund for part and next day shipping. Shady avoid this group. Had to wait up to 4 weeks for refund, car out of service 1 week while I await part from GM.

Ordered $76 headlight. Received email hours later that S&H was going to be $65! I've been buying stuff online since before the web (in the 1970's) and know it doesn't take $65 to take a piece of plastic weighting a pound and ship it a few hundred miles by ground. A bait-and-switch ripoff.

Purchased online shock and struts parts for my 2002 Nissan Sentra. Three of the four parts ordered was delivered to Bongo International June 15th, not realising what happened I submitted a request for Bongo to ship the parts to my Canadian address. On receipt of the parts I checked and realised that a part was missing. I email contact Autopartswarehouse and they immediately ship the fourth part to Bongo, even though in my email I requested that they cancel as it would be too expensive to take a second shipment. I checked and found that to return the part from Bongo would be just as expensive and receiving so I was forced to receive. Not a good company to deal with, poor customer service which does not seem knowledgeable enough to respond to issues. Hopefully there are no other issues when I try to install the parts.

Ordered alternator for my car using their web page. Waited and waited, only got part after going through live chat. Went to install and its the correct part for some other car. Requested return authorization and was denied because the date was more than 21 days past purchase date. Spent more than $150 for the part plus shipping. Now have to go buy another.

I submitted an order online for an Alignment kit for my Z3 BMW. In order to order the product you must complete the questionair to describe the car you are ordering the part for. I completed the questionair and submitted the order. Auto Parts warehouse sent me the right part but for the wrong car, this was determined only after the parts had been installed on the car at an expense of $250.00 labor. After many tries to get to customer support, I ended up speaking with Katie D the customer service rep located in the Phillipeens.

After trying for 40 minutes to explain to her in Plain English (foriegn to her). Katie determined that I had no reason to expect them to do anything because I ordered the wrong part, "the part number was on the order form". When i asked to speak with her supervisor she put me on hold and eventually hung-up on me. Katie did not seem to understand that, I don't know all the part numbers for all the products they carry, and the information I entered was correct their system is not correct. I spent $250.00 to have the wrong part installed and will have to spend an onther $250.oo just to get the car back in the same condition i took it to the shop in, and i have not been able to get a refund on the wrong part. DON"T BUY FROM AUTOPARTS WAREHOUSE.COM

Deceptive web page advertising. "3 ways to order" "Low Price Guarantee" I chatted with a parts specialist to determine the parts I needed. Once I determined the correct part numbers, the parts specialist asked if I wanted to order them now. I told him I just started shopping. He said he could give a 10% discount. With the low price guarantee, I assumed I would get a price adjustment if I found it at lower price. Because I was chatting on-line with the specialist, I ordered the parts before attempting to find a lower price.

Within the hour, I found a significantly lower price with Amazon.com, so I called Customer Service to request a price adjustment using the low price guarantee. I was told that because I ordered "on-line" (live chat) I could not get a price adjustment, and they transferred me to a sales rep. Then I requested the order be cancelled, and I was told because the payment was confirmed, I could not cancel the order, and the transferred me to a parts specialist. I told the specialist that I had justed ordered the parts and all I was looking for was a price adjustment. He said there was nothing he could do because the order had been placed. I asked what my options were, and he said I could return the parts.

I went on-line to request return authorization for a refund (the same day I ordered them and even before the had been shipped). I was contacted the next day via email requesting that I call Customer Service. I called when I received the parts, and told them I was returning the parts because they wouldn't honor their low price guarantee or cancel the order before it shipped. The rep asked about the lower price I had found and he went on-line (Amazon.com) and verified the price with the comment that it was significantly lower. He said because I didn't want the parts that I would be charged a 20% restocking fee. I responded, "You're charging me 20% for not honoring your low price guarantee? I want my money back."

He said he would talk to his supervisor and put me on hold. He came back and said the best we can do is to lower the fee to 10%. I said I didn't want to have pay for shipping the parts back and the restocking fee unnecessarily, and that I still needed the parts. He sounded surprised when I responded back to his inquiry that I had not ordered the parts from Amazon. I said I would keep the parts if they matched Amazon's price. He said he need to to talk to his supervisor again. When he finally came back, he said they would not match the price and did I still want the parts, to which I responded, "No"

2 parts ordered from Auto Parts Warehouse: $227.43 and $46.48, less 10% discount ($27.39) + $22.80 tax for a delivered total of $269.32 Same 2 parts from Amazon.com: $172.26 and $35.11 for a delivered total of $207.37, a $61.95 difference. - $26.93 restocking fee and - $?? return shipping costs.

I ordered one small part over a week ago. There is nothing in the email from them except they are saying they have my payment and will ship. I called and they can't tell me anything on the phone. Then I start reading complaints online and am getting sthe ame bad runaround. This is one small plastic part. It shouldn't be that hard to at least tell me something over a week later.

After this company sent me the wrong part and I informed them about the problem, they are charging me with restocking and discount (?) fee. Plus, the returning cost is on me too. It means they are charging me for the mistake they did. Now about my losses. Autoshop installed that wrong part and charged me for the labor for installing that part which was $75.

When I drove out of the shop, it did not feel good to me and I decided to go to the dealership and let them check what went wrong. Acura dealership found a wrong part (strut) installed and charged me $95 for discovering the problem and additional $375 for replacing it with the good one. Besides that, I've got to rent a replacement car for two days-another $85. That's the price of mistake paid by me.

On February 11, 2010, I ordered brake rotors for my vehicle. Within 24 hours, I was sent a tracking number but the brake rotors were never received by FedEx. I called customer service 5 times and each time was told that the package was being shipped. I continued to ask for the correct tracking number but never received one. On February 24, 2010, I still had not received the brake rotors when I made my last call to Auto Parts Warehouse. I then called my credit card company and filed a complaint regarding the charge.

Autopartswarehouse.com has been one of the best online experiences I've ever had! Not only did I get the right parts, I got great prices. I ordered a tie rod end and two hub bearings for my 2004 Jaguar XJ8 and received them within 2 days with free shipping, each a separate order. And the same hub assembly at my local auto zone sold for $206.00 plus tax, and would have taken the same time to be delivered to the store. I paid $127.00 each! And when I called and ordered the tie rod end and the price quoted over the phone was more than the online price, they lowered the online price by $10.00 and shipped it free! I have no complaints with Autopartswarehouse.com.

This company should be shut down ASAP. I ordered a gas tank using the online chat function of the website. I provided my VIN, and the company sent me the wrong style of gas tank. 4 weeks later, I am still waiting for a refund of my money, because they don't have their ** together. Not only did they send me the wrong gas tank, they re-ordered the wrong gas tank as a replacement!

I called the returns department (outsourced to the Philippines) and caught the mistake before they sent the wrong replacement tank. By this time (2 weeks later), all I wanted was my money back. I received an RA (return authorization) order via the website with very unprofessional and unorganized instructions. Get this. I actually had to place the original tank with the original box into another box! Talk about being unpractical.

I returned the part via FedEx, and somehow the company did not cancel the re-order (yes, the wrong re-order). And now, I have a second gas tank that is not correctly sitting in my house. They refused to refund my money after the fact that they had notice from FedEx (before they physically received the returned part) and despite me being told by the returns department manager that they would. Consequently, they processed my return and then sent me the same wrong gas tank. Now I have to fill out a new RA form!?

If you do anything wise this new year, don't buy from this company. Look at their BBB rating and other complaint websites across the internet. Don't do it!

Ordered a starter, paid a $64 core charge. Followed return directions exactly and paid $12 to ship part back at the beginning of July. I never heard from the company. After 2 months, I tried to contact them via the chat on their website and was told I must call. When I called, I was assured this would be taken care of. I still have received nothing. I sent them two emails and received no replies. I talked to them on chat again and was told they would contact me, and I have still heard nothing.

They chaged me twice for the same item horrible to deal with. Horrible customer service they just give you the run around they should be shut down!

Called to order parts, they refused to price match other sites, the representative on the phone was burbing while talking to me, i had to speak to the manager who was not much better, they were acting as if i was bothering them. i was very frustrated and upset.

When further questioned, he stated they could ship it by air but would charge me $49.95. They have a lowest price guarantee so I googled the exact part and found that auto geeks was charging $146.95 plus $24.95 shipping for overnight. When I asked if they would match the total price including shipping they stated I was not accurate in what Auto Geeks was charging for the price so I was forced to order it through Auto Geeks and informed Jared I would make a complaint.

I paid $133.44 originally and now had to pay $171.90 PLUS will be forced to drive my car on Monday being told the engine light would come back on if I drove it before replacing the ignition wires which will cost me and additional $75 to reset for my BMW. The total refund I am asking for is 113.50 which includes the difference between the original guaranteed part and the new part along with overnight shipping and the charge to reset my engine light.

When searching for shocks for my Infiniti Q45, a company called "Speedy Car Parts" appeared to be the best option for purchasing new parts online. After placing an order for the shocks and associated bushings, I received the bushings in a respectable time but was notified that the shocks themselves were out of stock. All the while, SpeedyCarParts indicated them as in stock. My purchase was to be refunded in 4-7 business days.

Accepting this, I went searching for yet another car parts company. Auto Parts Train, (partstrain.com) also seemed to have these parts available. I phoned the sales line for this company and was told that indeed, the parts were available and in stock. After placing my order, the confirmation page finally alerted me to the fact that PartsTrain was actually another storefront like Speedy Car Parts, which was actually an affiliate of Auto Parts Warehouse.

Both my orders claimed this part was in stock, and now I am out nearly $400 in combined charges while waiting for my refunds to be processed. These three companies have, in my opinion, committed fraud and I am contacting the Nevada Attorney General's office and possibly the California AG's as well. Missing several hundred dollars until credit is returned to my account, which could be as long as 30 days - if at all.

On January 14, 2009 I placed an order for a car mirror (passenger side) as my current mirror is broken. The mirror was delivered via FedEx on Wednesday, January 21, 2009. However, because the company did not require a signature for delivery, FedEx (never knocked on my front door) just left the package on my front steps and the package (containing my mirror) was stolen. I then called FedEx to inquire about my package and was informed that due to the company not wanting to pay for a signature requirement, the delivery man leaves the packages on the steps.

When I spoke to Auto Parts Warehouse Customer Representative (Linda) she informed me that paying for a signature requirement is too costly and that they will put in a tracking with FedEx to be reimbursed for the product. I informed her that I've been waiting for my mirror for more than 7 days to get my car fixed and that I wanted my money reimbursed immediately in order to buy a mirror for my car to get fixed. She informed my that the tracking system takes up to 8 business days and that I would have to wait to be reimbursed my money.

I demanded my money back ASAP because her company wasn't responsible enough to ensure that my merchandise was recieved because they didn't require a signature and I should not have to wait for my reimbursement. The same way my money was deducted from my credit cardon Jan. 14th, my money should be reimbursed just as fast. I asked to speak with a Manager or someone who had the authority to do so and I was place on hold for approximately 25 minutes before she came back to the phone and told me that the Manager is only going to tell me the same thing. This company is not good for business and I want my full refund!

My car (to present) is still without a passenger mirror due to the carelessness of this company and I now have to pay for another mirror elsewhere in order to get my car fixed. I drive my car everyday and it is really not safe to continue this way, but I that's my only means of transportation.

Now today 5 days later I receive my tracking number with a company called AGS due to there poor website I was forced to call them and ask when my shipment would arrive and was given a date 17 days from the date I placed my order. When I called Autoparts Warehouse to see what could be done I was told nothing since the order has already shipped. If the order has already shipped what reason in the world do they have to take 17 days to get the order from Carson California to Gilbert Arizona?

The result of this is that my friend now has to pay an additional 12 days on the rental car at 30 dollars a day that per there website should have been avoided. In addition to my HOA will not sit ideally by while I have a torn up Honda Civic parked in front of the house. So Ultimatley it will cost us an additional 360 dollars in rental fees as well 100 in HOA fines. Needless to mention the lack of use of the car.

I have send e-mails to the company they say that they need to verify the parts but they never do anything since june I been dealing to return the 128.21 to my account but is imposible this company don't want to do what they were suppost to do, return my money I all ready return the part

on may 3,2007 I ordered a cowl induction hood for my 1997 ford ranger order #Rl1903357 after about 10 days I e-mailed them that I haven't received my part yet!after a few calls I was told that there was a shipping fee of 125.00.I gave them my debit number,and was told that I would get a confirmation e-mail!this has been going on for 5 weeks now I would like my money back 506.95.On three occasions I was told that it has been processed and will be shipped out!still waiting.

I had ordered a set of Vent Visors for my new Nissan Altima from Auto Parts Warehouse on line. I recieved a wrong set that fits the truck (Armada) not my car, so I promtly returned the package, paying for return shipping in the process. This was back on March 5th. They have not refunded my money yet (about $80). Is there anything that you could do or recommend in this matter??? Should I pursue these people legally??? They have given me a run-around for the past 7 weeks- system slow, refund will be there in a few days- extremly unprofessional.

Becauase of the Big bold letters that said Free shipping on all orders over $50. On their web sight and check out page,I called them and the salesman who took my order confirmed FREE shipping. A few days later I received an email asking for an additional $125. for shipping.After many calls and lots of time on hold I canceled the order. Then the same exact thing happened with there sister co.

i order parts for my car the first order was lost by fedex and i place a second order and they shipped me the wrong parts i return the parts it is over a mounth and i keeping getting the run around from the that coustomer care would grt back to me

I ordered a radiator for my truck 6/7/06.

I received the radiator a week or so later. After a short inspection of the packaging it became obvious that the radiator was not packed properly. The product was rocking around and after opening the box I found that it lacked packing material. The radiator was bent up and part of it was poking out of a hole in the box. (I have photos) I pulled the packing slip and discovered that at least some of the damage was present before it was shipped because the packing slip was placed over an eisting hole in the box.

I requested an RMA number and a UPS label to return the unserviceable radiator for a full refund. They issued and RMA but not shipping label as promised. I called three more times and each time I was promised a shipping label. I became very frustrated and contacted Discover card and requested an investigation and I disputed the charge.

Autopartswarehouse.com told Discover card that all I had to do was return the radiator and they would promptly refund my money. I explained to Discover card that I would gladly return the part once they send me the promised UPS label. Discover card responded by charging me back telling me that the vendor was cooperating. I called Autopartswarehouse.com again and then again and finally I received the UPS label on or around September 6th.(almost 3 months after my initial request!)

I sent the radiator back on or around September 13th. I never heard back from Autopartswarehouse.com again. After a month had past without a refund, they e-mailed me to inform me that it would take as much as 4 weeks for my refund to be processed and up to 3-7 days for my bank (credit card) to post the refund. I never heard from them again. Now it has been almost 8 weeks since I returned the radiator and when I called them they said that they have not received an answer from a claim they filed with UPS 4 months ago so I will have to wait for them to get back to me. I called Discover card tonight and asked them to reopen the investigation and credit my account back and they said they would look into it. I told Autopartswarehouse.com last week that I would contact consumer affairs if I do not receive a credit by this week and as usual, no response.

I have expended at least 12 hours of my time trying to get my $255.00 back and I am tired of trying. I own ten cars and spend a lot of money on car parts alone. (about $10,000.00 a year!) This is one of the worst experiences ever.

I have lost over $250.00, my relationship with my credit card company has been strained to the point that I cut up my cards and temporarily closed my account, I have spent at least 12 hours of my time fighting this, and I have suffered extreme frustration and even been laughed at by a customer service rep as recently as today when I mentioned that I would contact consumer affairs. Every time I spoke to these people, I have been civil and polite. I have always just wanted to get my money back but now I want more.