Autopartsgiant.com

Ben of Broomfield CO (02/11/09)
Searched online for best price on brake parts, AutoPartsGiant.com was %20-%30 cheaper than everywhere else. Ordered 220 worth of parts - database said they were available and would arrive in 5-8 days. Two weeks later, still no parts so I called back. After finally getting through the rep said they would provide a tracking number. Day or two later received a email stating parts had shipped (but no tracking number). Waited another week, still no parts.

Called again - order was not really shipped - but in fact canceled. No notification was given about when it was actually canceled. Bank credit not received. Told that my order would be reviewed by their finance dept to find out why I wasn't credited and I would receive an update email. Waited 2 more days, no further update received and still no credit. Filed a dispute with my credit card company who is providing me a refund. Hopefully enough disputes come in that visa/MC revoke these crook's ability to do business.

Wasted a month of my time.

Tom of Camas, WA January 2, 2009

Tom of Camas WA (01/02/09)
2/4/08 Purchased power steering pump. 4/22/08 paid USPS 11.90 to return core. 4/24/08 RGN# was received. I was told my charge card would receive 90 posting in 3 to 5 days. The company strung me along till I lost the time to have the Credit Card company intervien for me. I've made many calls every month. they are checking into it, or they say we allready paid you, and will look into it. It is now Jan. 2nd 2009, and no refund!

The part purchased is still working, and Still making phone calls. I might have to buy something and apply the 90 to it.

Rachel of Fontana, CA December 30, 2008

Rachel of Fontana CA (12/30/08)
On Nov 28 at 10:00 am A order was placed with Auto Parts Giant. On 12/8/08 at 6:20 pm the part came but only contained one of the items ordered and the the ordered part was damaged. I came home and found the box at the porch so I could not inspect it when delivered. Within hours of getting the delivery I called and made workings to return the package and report that only half the shipment came. I was told that the other half of the shipment might becoming later.

I waited and to this day the other half of the shipment never came. I called about the shipment I received on a regular basis and was told no information but to just wait. The ups tracking said Auto Parts Giant got the package back on 12/15/08 so I called to gather information about the order but was given the run around for two weeks. it is now 12/30/08 and when I call the operator puts me on voice mail or transfers me to a phone that rings but nobody picks up. Which makes me write this complaint.

I have a lite truck that has been sitting for over a month that needed to be used. I believed the sales pitch that Auto Giant had fast service and good customer care But its been a night mare. All I ask for was some information on the products I wanted.

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