I went online to place an order on Wednesday, May 11th, for Easy Reach Plant Hangers (set of 2). When "As Seen On TV" website asked how many I wanted, I checked off 2 because their website doesn't ask how many sets; it asks how many! The website also doesn't ever show the total amount of the order until after the orders has been placed! The total for my order was $71.70 for a $10 item; $47.70 in processing and handling.
I immediately called to try to cancel the order and was told that it takes 24 hours for the order to download to customer service! I called back the next day and Friday, and was told that it can sometimes take up to 48 hours or more to show up in the system. I don't know what kind of antiquated system they use, or if they're just hoping I'll go away. Of course, I called back today, Saturday, to cancel my order again and got the recording saying to call back on Monday.
If my order is shipped, I am returning it and if I am billed, I will cancel the charges on my AMEX so that they may as well cancel my order! I'm also going to contact the news media to have their scam exposed. 7On Your Side, Ask Asa and any other NY, CT Tri-state media, along with any internet reviewing websites. So far, I've made four calls to them; three calls to my credit card company who can't dispute the charge until it shows up and sent As Seen On TV a letter. Their practice is clearly fraudulent and their website is deceptive and should be referred to the Attorney General for investigation.
