I added items to my cart and had free credits. The charge was $30. When I received the order confirmation, the charge was $52. I made three phone calls that were not returned and sent two emails. When I finally got a response, they declined to fix the error. I will not be using this service again and recommend caution to anyone else.
Consumer Complaints & Reviews
I ordered a canvas and 8x8 book in November; I was told it shipped November 23 and it is still not received. I ordered another 8x8 book November 24 and email showed shipped December 2nd. Two email responses gave different ship dates and the last 3 emails were unanswered.
Artscow.com advertises and promotes their free and super priced deals on photo products. I took the chance to order some wedding photos through them (stupid choice) on November 22, 2010. As of today December 14th, we have gotten nothing. When I call and email, I get the same "just keep waiting". Not to mention that these are coming from Hong Kong! Nowhere on their site does it tell you that other than in the tiny "contact us" icon at the very bottom of the website. They are so rude and hang up on me. One woman answers their phone "Hello". It's insane that they are still doing business. I now have to file a report with Paypal and get my refund that way. Do not do business with them!
I have spent $1026 with Artscow in the past 14 months. I have a hiccup or two along the way with immediate remedies until now! I now have met with resistance and rudeness when Artscow messed up an order to my sister as a gift. They put the correct cover on the 4x4 book, but it's someone else's book inside. When I asked for a re-print, I have received rude insults and a 7-plus week delay in reprinting. And I have just been told it was reprinted 4 weeks and will be shipped when it's shipped!
I ordered a book in April - the order was canceled and I only found out by checking the status on the web. I reordered on May 3rd because my $ was not refunded - still don't have it they won't pay for a rush order. I had to just make a new one at Wal-mart. They did great job done in one hour and much cheaper.
I have ordered two items from the artscow deck cards and a canvas with photos I uploaded in March. I have not received them as yet. My amex card was charged 26.97 thru paypal.
Made a few calls, left msg and e-mail. no response.
A previous order I received in 5 days.
