And what might ap9 be? Well, you might want to start by researching a company called Vertrue.
Shelly of Lafayette, LA March 21, 2009
Shelly of Lafayette LA (03/21/09) On March 19th while checking my checking account online, I noticed a charge for a AP9*HealthPlan. It caught my eye because I happen to be an insurance agent. Why on earth would I subscribe to something concerning a health plan. As I started looking into it further, I found this website and a very extensive blog dating back several years to this very issue, and how the company hoodwinks you into a credit monitoring service.
I immediately called the phone number listed by someone else reaching the company Privacy Matters. Upon entering the credit card number that had been charged they provided me with a membership number, and I asked to be connected to customer service. I reached Tamara employee ID # 700041. She agreed to cancel 1 months worth of charges. I asked to speak with a supervisor and reached Jordan employee ID # 1543269. I explained to her that I would have NEVER subscribed to her credit monitoring service because back in March of last year I unsubscribed from one I had used for nearly 7 years. She said she would refund February, and I asked about January and she agreed to do that as well.
I have a confirmation number for the cancellation and have everyone's name and telephone number. They said it would take 2-3 days to complete the refund, so I am going to checkand if it is not refunded by then, I am going to call Jordan back and see where the money is. This should be illegal, and I am definitely going to report it to the BBB on Monday. Fight on principle even if you don't need the 19.95 refunded. That is the only way they will ever change their policies. I may contact my attorney and have him see what he can do. He is handling two class actions right now, and this should definitely be one.
Well, unfortunately, with a senior graduating this month, and my husband unable to find employment, I am micro-managing my money. I had severa overdrafts the past two months which is somewhat unusual for me. I am sure that the 19.95 could've been used to pay some of the legitimate charges that I had made, and NOT caused my account to overdraw. The charge by the bank is 33 and 35 respectively. That is how I believe I have been damaged. Punitive damages are privacy matters (interestingly enough that is their name,) and the time spent getting worked up and contacting these people to do something that is, in my opinion, illegal. That is worth at least 1m. Please get these people put out of business, or at least develop a legitimate way of doing business.
Ron of New Baden, IL March 13, 2009
Ron of New Baden IL (03/13/09) In early December 2008 I purchased a reverse phone number lookup report from intelius and without my knowledge I was auto enrolled with a credit monitoring service provided by Privacy Matters 123. This is a fact I did not realize until yesterday. I noticed a charge on my checking account for 19.95 from AP9 HealthPlan. I called my bank to have the charge removed (it was currently pending). I was told they could do that but it may be easier to contact the company charging me. I explained I didn't know who they where or how to contact them.
My bank was able to provide the phone number for this company, so I called them. The number is: 877.993.6264. I first spoke with Kendra employee ID# 153528. I explained the current pending charge and that I knew nothing about it and without any further explanation she told me the charge would be refunded and my membership canceled. I received a confirmation email confirming this. The email stated my membership had been canceled.
After I thought about it, I realized since it was a membership I was probably being charged monthly. I looked over my bank records for the last 4 months and sure enough they had been charging me every month for 19.95. The charges began 2 weeks after I purchased the phone report from Intelius.com. After seeing this I called Privacy Matters 123 back and demanded a refund for the 3 months worth of charges to the membership I never had. I spoke with Ty employee # 154626.
She told me she wold not be able to refund the previous charges and that refunding the current month was the best they could do. I complained and she told me I had to confirm my purchase by entering my email twice, insinuating I knew I was enrolling for this service. I told her; NO! I entered my email twice to confirm my phone report purchase, NOT a credit monitoring service. I then told her about all the consumer credit websites with complaints about being ripped off in this manner by the company she worked for and that if she wasn't going to refund my money I would organize everyone making complaints and file a class action lawsuit!
With out skipping a beat she said; wait sir, I will process your refund for all charges. It totaled about 60, but when I think about all the people they have ripped off; I think we should band together and find a lawyer that will fight for us. Not for the money, because I doubt everyone would see a full refund, but it would shut this company down and keep them from ripping off other people. Other useful info: *although the pending charges where showing up as AP9 HealthPlan, when the charge went through it would actually display as Secure Home CLU. * Privacy Matters 123 did confirm that the membership was purchased through Intelius, so anyone using Intelius beware that you will most likely end up a victim.
Ronald of Kansas City, MO March 7, 2009
Ronald of Kansas City MO (03/07/09) This bogus company placed a 169.95 charge on our credit card. We have no idea how they got the number or what their business is. If you call their # they want your CCard # or other personal info. They could be asociated with Complete Home - another unauthorizedf scam. Watch your CC bills and these scammers.
Gaby of College Point, NY March 3, 2009
Gaby of College Point NY (03/03/09) This company is making unauthorized charges of 14.95/month to my credit card. I have no idea how they obtained information of my account number but this is the second time that I notice this charge. I want to place a formal complaint against them and bring it to the attention of any investigative authority.
This far they nearly conned me into a 30.00 charge. I still have to dispute these amounts with my credit provider.
Virginia of New York, NY February 16, 2009
Virginia of New York NY (02/16/09) My credit card was charged 29.95 for some bogus membership that I never joined or authorized. An additional 2.00 charge was also added for membership. This is an outrage and a scam. I don't know how they got my credit card number which is a little scary. They must be hacking the computers somehow. These guys need to be caught and prosecuted.
I had to call my credit card and report this which cost me time and stress. I will probably have to change my account number since from what I am reading here it seems they charge you monthly. What a pain in the neck!!
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