AOL - Privacy Plus

jeffrey of houston, TX June 9, 2009

ordered free credit report from free credit report.com just to be (slamed) enrolled into another deal without my knowledge. cancelled everything and the privacy plus portion will not stop stealing my money. these are bad people and need to be uncovered for there crooked ways. they (privacy plus) will not stop taking money from my bank acct. every month. have contacted the bank to resolve issue but have been robbed of around 20 plus dollars at 2 dollars a month.

Sharon of Fredericksburg, VA June 16, 2009

Our son was seen 2/6/09 for the flu. We were never billed for the lab fee for that visit. We were turned over to collections and a bill for 4.28 appeared on my husband's credit report by Fredericksburg Credit Bureau, Inc. After some research and letters, it was determined that bills were sent to our old address and this mistake was made by Primecare, as they had our current address. After paying the bill and being assured that it was taken care of, we are still receiving collection letters from Fredericksburg Credit Bureau, Inc., demanding payment. Both parties have refused to give us something in writing showing or explaining that they made the error and that we have paid the bill. They also refuse to refill my ongoing prescriptions that I just got 3 months ago because they are being hard-headed about

Buck of Crozet, VA April 13, 2009

I requested my free credit report on their website. They charged 1.00 to my debit card that was refundable when I called to cancel, after getting my credit report. I called immediately after receiving my credit report to cancel and the message after inputting all of the information, said that it had been canceled. The next month another 1.00 was taken out by them. When I called the number again, I'm now being told that I have to email them to have this canceled. It looks like they will continue to take 1.00 a month until who knows when.

The continuous deduction of 1.00 a month out of my checking account.

Me of Toronto, ON March 2, 2009

I was charged for a service that I didn't ask for or know I was getting. They did refund me for 2 months but not for the previous four (or so they said, I have to wait 3 more days to find out from my bank). I spoke to my bank and they informed me that they have dealt with this several times in the past with the same company, PRIVACY PLUS.

As a result, I am out almost 200.00 for a service that I did not want or get!

Desmond of Austin, TX February 25, 2009

This charge of 1.00 appeared two times on my Credit Card. I don't know who they are nor did I authorize the charge. The charge wason my Marriott Card (Visa) I suppose I will call Marriott (Visa) and complain about this charge.

Stanley of West Hazleton, PA February 5, 2009

I got charged for an account I never opened by a company I never heard of. Thankfully, due to Internet Banking service through my bank--Susquehanna Bank, I caught it,and called their provided phone number only to get an automated menu, which would not lead me to a live operator. I tried to access their website, only to get an error message stating that their web page couldn't be displayed.

The damage that resulted is the UNAUTHORIZED charge to my checking account of 1, which I deserve to have credited back to the same account.

Brian of Gulfport, MS October 27, 2003

I saw a complaint on your web site and wanted you to know its not an isolated incident about this company.

AOL insists on direct billing my bank account each month. To facilitate this I had to give them my debit card number.

I had a guest in my house and set up a separate email addy for them. AOL gave Privacy Plus my debit card information and billed my account when my guest visted this mystery service's web page. I found out when the bill for it appeared on my bank statement.

When I contacted AOL they told me I would have to pursue getting it off my bill on my own.

I tried to get AOL to understand what they did (releasing my bank debit card info to another) was at the least a breach of trust and at the most potentially illegal, they just didn't care - at all.

Privacy Plus finally credited my account back with all the money they stole from me, but only after I spent about an hour of my time on the phone at my place of employment because of course they aren't available by phone after hours.

The only way I could even find out who they are to contact them is through the 800 number my bank recorded on my monthly statement. To this day I still don't know who they are or what their service is.

This is not the first time AOL or its affiliate (the first time was about 2 years ago with AOL Shop Direct) has done this.

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