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AOL Shop Direct

Out of Stock Items

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Robert of Willards MD writes (7/11/02):
I ordered a scanner online. The one I ordered was oversold so they sent a different kind. When I received it and tried to install the product I found it to be defective. I went to Aol Shop Direct Chat to see if they would resolve the problem. They said there would be no refund since the initial 30 day trial had expired.

I didn't install the scanner when I first received it due to a family emergency. When everything was back to normal I installed everything and found out the product was defective. I tried to resolve the problem with aol and to no evail. I feel cheated because I have a product that I wanted at a good price and I cannot use it. And I am out $52.00. If I want something scanned I have to go somewhere else and pay to have it done

Kathy of Sherwood OR (7/9/02):
AOL had an advertisement for a scanner for $39.99. I ordered it, they emailed me and told me they were out of stock but would upgrade to the next version at the same price. Two days later I got another email indicating my order was canceled. I proceded to call them and ask why. They indicated they were out of stock on the second one too, but I could upgrade and pay only $79.99.

I told them that was crap, that is not what they offered. They said they would include a $20.00 rebate in the box. I told them I didn't feel it was right that I have to pay more for something they offered. But I went ahead and did it cause it was for a birthday present that they made it late for anyway and I needed it.

I then got a confirmation that my order was shipped, then two days later got another confirmation that my order was shipped. So I called them again and sure enough the first scanner that was on special was shipped and the one that I was forced to upgrade to. I called them and told them I only wanted one and they confirmed on sending me two. I told them this was a bait and switch if I ever saw one. Then I got charged for both on top of that.

I asked them what do i get when i get them, I did not want both of them. They told me to go ahead and ship it back. I said wait i have to pay to have it shipped back cause you screwed up? They told me to include the shipping receipt in the box and they would also credit me back for that. I looked at my account and lo and behold they credited me back for only the scanner so I called and asked why I didn't get the credit for shipping as they indicated that I would?

They said well we can credit you back for 10.00 if you fax us a copy of the shipping charges. I said you told me to enclose them so I did, now you want me to go back to the post office and fax you a copy of what I already sent you and it cost me 15.66 and you will only credit me back for 10.00 of it?

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