Complain about a product or service

Anthropologie Direct

Laura of Garden City NY (9/27/03):
I had placed few online orders with this company and was wondering why they kept canceling my orders. Then on Sept. 26, 2003 I received a phone call from a customer rep telling me that because I have a history of constant returns with their company that I no longer have the right to order from them and that they will refuse and cancel any of my orders.

She claims they have the right to do this but I don't see it printed in their catalog. I do see it says they have the right to refuse or cancel for prices that are typographical errors; also their return policy says purchases from them are unconditionally guaranteed if you're not completely satisfied with your purchase.

I would like the company to apologize for their manner and to take back about refusing the right to sell to me for further purchasing also I feel that they don't have the right to tell customers where they should shop. If they feel they do have the right to refuse people, they should state that in writing in their catalog not verbal to only one person.

A 1/8/04 follow-up from Laura:
I had decided to file a complaint with the Better Business Bureau. After I had filed with them I had tried to return an item w/the receipt to their affiliate store and one manager said she was told by the home office not to take further returns from me and I was no longer allowed to shop in their store.

I contacted the BBB Jan. 7, 2004 to see what is being done and they said they had notified them on four occasions by letters and phone calls and they refused to respond. They advised me to either contact some kind of consumer affairs or a lawyer because they had said that this is some kind of discrimination on the company's part.

I don't think that a company should get away with telling a person that they're not allowed in a store it is public place unless there was some kind of crime committed which there was none.

It's not entirely clear that a store is a public place. While courts have sometimes held that the First Amendment protects protests and similar activities in or near malls and stores, we know of no law that says a business can't refuse to do business with a specific individual. Likewise for online sales.

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