Anthropologie Direct

Please refer to my previous correspondence regarding your odd practice of blacklisting customers for complaining and my having been blacklisted at Anthropologie for having complained.

This year, my birthday present came from another retail store. The reason for this action on my familys part, I have since learned from my mother, is that my sister in law was informed by Pasadena Anthropologie that I was thrown out? of the store. When I called the Pasadena store, the manager was short with me with no further explanation.

This morning Anthropologies May D., called me from your headquarters. Mr. S., I believe that you have taken your little petty little rules to the point of slander. For your information slander is an untruthful oral (spoken) statement about a person that harms the person's reputation or standing in the community. I am a well-known screenwriter. How far do you wish to take this? Meanwhile, I will seek legal counsel.

I have often shopped at Anthropologie stores and/or on line. They've blacklisted me for promptly returning defective/inferior or bad UNUSED merchandise and requesting a refund on the shipping. I have NEVER had a problem like this anywhere. I have numerous credit cards that I pay in full every month and on which I do not owe a balance. I don't shop excessively, but occasionally buy clothing or gifts. My credit rating is 760. I own both of my cars outrightand also own my home

I am distraught and feel discriminated against/blacklisted.

Online order placed February 2007 using combination of gift card & personal check card, #W410857. Item arrives & is unflattering & need to be returned but it temporarily left in it's original packaging as life gets in the way of shipment.

May 31: I send item back via FedEx at my own expense of $12.15

June 4: Package/Item is received by Anthropologie

June 7: I make inquiry as to refund status indicating use of FedEx other than their SmartLabel and mentioning that the amount due to me should be $38.95

June 8: Response from Anthropologie thanking me for using FedEx and saying 24-48 hours for refund. No acknowledgment of $38.95

June 8: Refund of $28.00

June 11: Receive automated email message indicating the receipt of my return.

June 11: Refund of $78.00

June 13: Receive phone call at work asking for my check card# because they accidentally over-refunded me.

I expressly mention that this is my checking account, funds are currently limited, do not charge a penny more than I authorize you to take, these are the conditions of my giving you my card, and please send an email confirmation detailing everything we just spoke about.

After we came to this agreement, that she would only debit $67.05, I gave the woman (who was extremely nice) my card number and waited for an email to come. It never did.

June 13: Later that day I sent my own confirmation email to them reiterating that they were only authorized to take $67.05, that this is my personal check card and if they debited any more I would consider it a crime because it was without my consent.

June 14: $78.00 is charged to my check card

June 15: I receive automated email indicating a $50 gift card has been sent to me.

While I understand their policy of not returning the original shipping fee to me, the neglected to debate my request for a refund of $38.95 on several occasions before any crediting or debiting took place. And they were never authorized to take $78.00 from me.

They made a mistake, I didn't even notice it until someone called & asked for my check card number. I knew my balance was higher than anticipated but sometimes places hold extra money when you buy things, like some gas stations take double for a few days & then give half back after the charge goes through.

I was an honest person, I didn't have to give her the card number, I could have even hung up on her or not answered the phone because my work phone has caller ID. I trusted her with access to my checking account and believed her when she said she would send me a confirmation email.

Someone within their company is incompetent for refunding me twice, and the fact that they don't have a record of my numerous phone calls is mystifying, yet somehow they got the digits they needed.

Someone finally called me back, I think his name was Mr. Bailey, when I tried to return his call, the girl who answered the phone gave me the run around which made me even more discouraged. She was cold, rude, and suspicious. Aren't those great qualities for a customer service representative?

I have been a customer of their's since before I even know. I remember when a store opened near my hometown on Rockville Pike in Montgomery County, Maryland....that was in the 90's!!!!! Like 97 or 98 when I was a teenager.

The point is principle. They did something without my permission & then I was reprimanded for it with terrible customer service. I've lost faith in them after 10 years. I know they have millions of customers & probably don't care about me, but I wont shop there ever again. All I wanted was an apology or a friendly voice on the phone, but that's asking too much. So now I'll settle for the balance of the money they weren't authorized to take, $10.95.

No damage was done. The credit to make up for their incapable employee came at an inconvenient time, Father's Day weekend, and it was a dismal experience walking around with $4.20 in my checking account for a few days but I managed. I was just happy none of my checks bounced as I was afraid they would.

I just have a little less trust in people now. I feel like they stole from me, I feel like this is an unauthorized use of funds, and it is because they didn't have my permission.

This was the worst customer service experience of my life and it's carried on for a month now. Why are people mean?

I hate the fact that I hate them now and they used to be my favorite store. And what's worse is their owned by Urban Outfitters which is fabulous, and they also own Free People. Do I carry my bitterness over to them.

So I guess the consequence is my sorrow at their petty thievery of $10.95 and my inability to shop there ever again.

On 10/2/03 I made a Catalog purchase for three items. My order was for a choker necklace and two bracelets. When I recvd. and opened the box on 10/13/03 it contained a catalog, a red felt bag w/the choker necklace, the upper half of the packing slip and the shipping filler.There were no bracelets. On the same day I clld. their Customer Service & spoke w/Karen to inquire if the bracelets were backordered or shipped seperately; as I did not rcv. either of them. Karen advised that their Warehouse/Shipping Dept. would need to investigate and that she would try to see if another set of bracelets could be shipped out to me.(qtys. were low @ this point)

I followed up on Wed. 10/15/03 & spoke w/Karen again. She advised that two of three colors sold out. I requested she credit back my account for the two bracelets and how dissapointed I was. Karen advised she could not credit my card due to an investigation on the products missing from my order. I became frustrated as to why and how this INVESTGATION affected me as the Customer and asked to speak w/her Supervisor. I was then connected to Patrick whom advised that he could do nothing till the warehouse finds the products and measures all contents in order to verify what was ACTUALLY shipped to me. He said it would take approx. 7-10 buisness days. I felt like a criminal being INVESTIGATED. I will never order with Anthroplogie ever again. Now I'm left with no merchandise and no refund to my Credit Card. Something is very, very wrong w/this picture.

I have already called my Credit Card Co. to dispute the charges made for the 2 bracelets I did not rcv. on 10/13/03.

hi, i had placed few online orders with this company and was wondering why they kept canceling 4 or 5 orders that i kept replacing, then on sept.26,2003 i had recived a phone call at 5:00 from a custmer rep i think her name was viki or niki she said to it to fast to recall but she was telling me because i have a history of contant retuns with their company that i no longer have the right to order from them and that they will refuse and cancel any of my orders that i wish to place.

she claims they have the right to do this but i don't see it printed in their catalog i do see it says they have the right to refuse or cancel for prices that typographical errors also their return policy says purches from them are unconditionally guaranteed if your not completly satisfied with your puchase.

i feel i would like the company to apologize for their manner and to take back about refusing the right to sell to me for futher purchasing also i feel that they dont' have the right to tell custmers where they should shop by saying we are not fulfilling your needs that this not place for you i think the custmer should deside that. also if they feel they do have the right to refuse peoples sales that they should state that in writng in their catalog not verbal to only one person i would like to see somthing done about this company and their chain of stores as well so this dosn't happened to other custmers.