AngiesList.com

We are a business that is listed on Angie's List. We usually get all "A" grades. We do good work, have numerous awards and care about our reputation. Someone called in and asked for a price quote over the phone. We gave him a price range and that was it. He did not ask for an appointment and we didn't hear from him again. One week later (after his call), he posted a scathing review of us and gave us all "F" grades. We called Angie's List to get the review taken down. They refused and said it will count towards 25% of our overall grade! Insane! We are considering a class action suit against them for damaging our reputation. They should be stopped.

I subscribed to Angie's List in 2011, thinking it would give me access to reputable vendors, contractors, tradespeople, etc., but the problem began when Angie's List did not have a service area for my zip code. Angie's List substituted a major metro area instead, which is over an hour from me, and provided a list of vendors, contractors, etc. that I couldn't use, because of the distance. I cancelled my membership because of this reason, in December of 2011.

Angie's List contacted me today, and wanted a list of vendors that I would recommend, which I provided to them, but I did not find through Angie's List. They asked me for the reason for my cancellation, and I gave them the aforementioned reason. I told them they needed to provide services and contractors in my area, which is quite large, and recommended they create a service region based on the zip code for this particular part of the state. The customer service rep and his manager told me I didn't know what I was talking about, and that I would have to stay in the region they had in their system. I was trying to assist them, and they were flip and rude in their response.

If you do not live in a major metro area of the United States, Angie's List will do you absolutely no good. Do not sign up for it, because you'll be wasting your money. Ironic how a site who boasts it is serving the consumer, actually isn't.

I am a paint and remodeling contractor based out of Alexandria, Va . I was seduced into 1yr advertising contract with Angies List as a result of long term solicitation and "factual" information presented to me prior to signing. During the contemplation period, I believe an inside call from them was made to me posing as a potential consumer using their network in attempt to make my decision to join.

Although skeptical, I agreed to advertise with them. 3 months went by without a single call resulting from Angie's List. I attempted on numerous occasions to communicate with my account manager about my concerns. It was suggested to join their "big deal program". This program is designed for them to gain 30% of on an already discounted promo service completely on their terms. This would be in addition to their monthly subscriber fees. I did not feel this would be beneficial, nor did I feel I needed to go to such extreme/costly measures to make their program work for me.

After continuing concern, my account manager stopped responding to my emails for a period of 3 weeks. It was not until I sent another email, that I was then contacted by someone claiming to be my new account manager. I was never notified of any of these changes before or after. I don't believe this to be true. After committing close to $1,000.00 monthly subscription fees (1/4 of contract), they had no more excuses for me.

After demanding to speak to a manager, I was contacted by John **. I began to explain my case once more, until I interrupted the conversation on suspicion that the conversation was being recorded. When I questioned this, he hesitated, and waived it off as "standard practice".

I continued to explain my issues and requested to be released once more from contract based on their negligence, unprofessionalism, and unsatisfaction with results. He admitted mistake, and verbally agreed to release without dues. With the understanding/assurance that something would be provided in writing stating such.

After a few more emails, he is now claiming only to have agreed to cancellation of ad, not in waiving any fees or providing written document as agreed.

Last year, I signed up and paid a fee to make an inquiry on a contractor(s). Recently, just a small $10.00 charge showed up through my PayPal account. I was not informed that Angie's List would be charging me fees, no matter how small, for something that they did not earn. I attempted to contact Angie's List but I got tired out on the phone. PayPal said Angie's List would cancel the ongoing debit of my account but I have not seen the return of my $10.00 Angie's List ** me for.

I paid one month subscription for about $15 after the first month, I didn't renew the membership but was unknowingly charged $5 for another three months until I found out. I called the company, they only agree to refund only one month of charge as the amount was not huge. I let it go. I, today, while reading an article, I realize this is a scam, so I report it. Total loss: $10. Physical: Can't believe I was scammed by Angie list, a relatively reputable website, don't who do I trust!