America's Value Channel

Steve of Manassas, VA October 9, 2009

On 7/31/09 I bought a super fine ruby and ring casting, it was supposed to be sized to an 8.75 for a charge of approx $25 and the stone set free of charge. The stone set free of charge was a condition of purchase. I obtained the a ruby stone and ring casting unsized and not set about 8/10/09. Also, the supposidly super fine ruby has a large milky inclusion on the back, and the ring casting was not an 8.75, not sized. I called and obtained an RMA, and prompty returned it for full refund less shipping. I verified they rec'd the product on 8/13/09 with the post office, and confirmed it with the AVC rep. They have not issued a credit. I contacted them about it at least three times since about 9/30/09. All three times they told me they sendt a notice to their returns department.

Paula of San Marcos, CA December 17, 2008

Company is collecting $ by improper means. Cannot contact customer service, and long delays in account credits. Trying to return merchandise. Policy requires a return authorization from customer service, otherwise, package will be refused. 7-day window only for returns. Customer service line on hold for 90 minutes (no one available). Option to leave voice message. Let two on two separate days. No return call. Option to e-mail customer service. Email address no good - returns with Failure Notice.

Filed dispute with my credit card company. AVC contacts me by phone 3 weeks later. They are very sorry, their new computer system was down. (emails, voice mails, cust. svc.) Was given RA number. On December 3, I mailed package Priority Mail with RA# clearly marked on outside of package. Dec 17: Called Cust Svc about credit due me but still no posting to my account. Called at 6:00 p.m. EST. Recording advises that they are open until 6:30 EST. Please call back during regular business hours. I left a voice message. I drafted an email, as directed. You guessed it, failure notice. Email address not valid.

My credit card is too close to the limit to use because I have not been credited from AVC. It's Chrsitmas. 'Nuf said?

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