America's Value Channel

I purchased an unheated tanzanite and received it. I had it checked by a gemologist and was told that it was a heated stone. A natural tanzanite (meaning not heated) is green, yellow. Beware! Notice that they do not sell unheated on their website, so the bottom line is that they are liars and cheats!

They do not answer their customer service phone, so you cannot get a RMA number, which is required to send your purchase back in seven days. So I am stuck with my purchase.

Do not do business with American Value Channel (AVC), you will be ripped off for sure. If you want to buy jewelry, go to eBay and find a company that guarantees your purchase to be returned for any reason! There are many good companies that have been in business for many years and the good thing about eBay is that they are rated by eBay. Sellers do not want any bad feedback, so they are always trying to please their customers.

Do not buy from AVC for any reason, you will be sorry!

I bought a tanzanite from AVC. When I got it, it was a lot smaller than it was made out to be. I sent it back that same day and I was surprised that I got a real person to give me a return code number for the item. They received it on April 18th and I still have not gotten my refund of over $1000.00. I can't get anyone to answer in customer service and they did not respond to my emails. They are nothing but a bunch of rip-offs.

Last May, I purchased a ring from AVC which was to be mounted by them. It was a 14K mounting and a 1.68 Jambalo Tourmaline. I received the ring in late July and within three hours of wearing it that same day, the stone fell out. This was not the first time that I had trouble with their mountings. I immediately called Rita who I had purchased the ring from and she asked me to call customer service the next day, which I did. I was given a return number and that same day, mailed it insured (this was only the setting) to AVC.

The package was received at AVC on 28 Jul 10 at 1:28 PM by L. **. The information was given to me by the post office. I waited to be contacted by AVC to no avail. I have made at least 15 long distant telephone calls, faxed the shipping receipts twice to Isis and called Rita at least ten times. I still (and this is seven months later) have not had a single contact from them regarding this matter. And after spending close to $16,000.00 with this company, I will never do any business with them. They have defrauded me of the money I spent on this ring and must feel that customers don't matter.

We purchased a set of graded coins. When we received the coins, the containers that house the coins were damaged. All dinged up, scratched, and chipped. It was like buying a beautiful painting and the frame is beat to hell. We were displeased with our purchase and wanted a complete refund.

Had a horrific time with customer service trying to get our money back for damaged merchandise (an experience we will never forget). They would lie, they wouldn't return calls, and they were just totally unprofessional. Luckily, we documented all actions and thankfully our credit card company got us our refund. Dealing with this company was a mental and physical nightmare. We lost $50, the cost to return the damaged merchandise. Would never, ever, do business with this place again! Also, we're telling everyone we know not to do business with them as well.

I have found I'm not alone in being scammed by this company. They have not credited/reimbursed me for one item (of the many) returned. I have emails from them stating they needed more time, though I left one ring out of a return and they called immediately and I found it (I had taken it out of the box & forgot to put it back in) and sent it asap and yet, even after admitting they had the first ring I returned that was over $1k, they to this day have not refunded me a penny.

So now they have not only those two items but every other return I sent and my money. How can a company stay in business when they continue to do this? They owe me over $8k, not counting interest (which on a credit card is ridiculous). I spend day after day, basically a full time job, contacting everyone there from sales people to customer service reps (I got to know so well she's a friend on MySpace) to one of the partners and nothing. One of the owners is in the family of owners of Underwoods Jewelers in Jax, FL and don't know how they can continue to steal from people and have the AVC on TV as well as Underwoods Jewelers in Jax with no consequences. I'm facing possible bankruptcy and they just continue to steal. Please help me get my life back!

I bid on another mandarin garnet ring (bigger garnet) and won when I was sent to get proper sizing etc, the customer service girl gave me such a ration of crap about not having the gem put in the mount that I got mad and said, just cancel the order!

I bid on auction for a mandarin garnet and diamond ring. I won the beautiful ring. Two weeks later, customer service calls me and says they "oversold this item" and did I want to wait another 3 weeks to get my ring when the new ones come in. I called them back 3 times and finally got a real person. I asked customer service "How can you oversell a product when I won the ring at auction?" She could not answer me. I told her, "No, I would not wait and to block my account and cancel my account." As far as I am concerned this company should not trusted.

I ordered 36 different gems from this channel during Marvin's Room. I was so excited to get them in the mail to just be totally disappointed. He made them sound like they were worth a lot of money, and when I got them I took them to my local jeweler and he told me that they are very poor quality and really only worth what I paid for them if that even! I will never buy from this channel again.

I obtained the a ruby stone and ring casting unsized and not set about 8/10/09. Also, the supposidly super fine ruby has a large milky inclusion on the back, and the ring casting was not an 8.75, not sized. I called and obtained an RMA, and prompty returned it for full refund less shipping. I verified they rec'd the product on 8/13/09 with the post office, and confirmed it with the AVC rep. They have not issued a credit. I contacted them about it at least three times since about 9/30/09. All three times they told me they sendt a notice to their returns department.

Company is collecting $ by improper means. Cannot contact customer service, and long delays in account credits. Trying to return merchandise. Policy requires a return authorization from customer service, otherwise, package will be refused. 7-day window only for returns. Customer service line on hold for 90 minutes (no one available). Option to leave voice message. Let two on two separate days. No return call. Option to e-mail customer service. Email address no good - returns with Failure Notice.

Filed dispute with my credit card company. AVC contacts me by phone 3 weeks later. They are very sorry, their new computer system was down. (emails, voice mails, cust. svc.) Was given RA number. On December 3, I mailed package Priority Mail with RA# clearly marked on outside of package. Dec 17: Called Cust Svc about credit due me but still no posting to my account. Called at 6:00 p.m. EST. Recording advises that they are open until 6:30 EST. Please call back during regular business hours. I left a voice message. I drafted an email, as directed. You guessed it, failure notice. Email address not valid.

My credit card is too close to the limit to use because I have not been credited from AVC. It's Chrsitmas. 'Nuf said?

It arrived back at their facility on 7/25/8. The credit should be $ 500.00. I have not recieved this money yet. I have faxed them twice and called 6 times only to be told they put a rush on it and to check back. I think this is an unreasonable amount of time to wait and I need my money.