Amazon.com

KC of Wayne, PA July 30, 2009

MISSING KINDLE. It's not here by estimated arrival time, they extend the delivery time to BUSINESS days over the phone, tell me the package is not traceable, have to wait another 7 business days, after which they will send another. Basically, they estimate a fake delivery date, charge you for the product, and maybe, just maybe, in the end, weeks later, you get the product. UNBELIEVABLE.

Christian of Dutch Harbor, AK July 26, 2009

I am 0/3 on orders from these clowns. Problem 1) Ordered a 20 knife via one click buying. Amazon shipped this via a default expedited shipping which cost me 32 shipping on a 20 item. I never agreed to any expedited shipping. Amazon finally ate half of this extortion after a great deal of effort on my part.

2) I ordered a used tv with a quoted shipping rate. Well. No item arrived and again after an irrational time wasting E-mails the seller stated that Amazon made a mistake on shipping rates and the seller was not going to honor the sale. After many threats by yours truly to Amazon I finally got my money back.

3) I ordered a brand new Samsung TV; item advertised as in stock. Paid for it via debit card immediately debited. The seller never acknowledged the order and after waiting three business days (Amazon GUARENTEES A TWO DAY SHIPPING BY MARKETPLACE VENDORS) No notice. Two E-mails later (what's the status?) and: Hey, cancel my order I complained to Amazon. After two days they blatantly lied to me stating the item was out of stock and therefore the order was cancelled. As I pointed out in repeated E-mails to the humourously named Amazon customer support, the seller never contacted me.

Well, well Amazon said you'll get your money back. Now here's the good part. Amazon stated they only authorized a debit on my cash payment (debit card remember) and that I'd have to wait up to three weeks to be reimbursed. My debit card account shows that this payment was debited. I DO NOT HAVE ACCESS TO THESE MONIES WHICH AMAZON TOOK ON THIS BOGUS DEAL! Well people I'm still waiting for my money and while I'm waiting to contact a lawye.

Laurence of Sterling, IL July 23, 2009

I ordered a Stanley Laser Square yesterday (July 22) and was advised I could ship next business day and receive by July 23. The shipping was about 20 for this and I thought that was reasonable so I used Next Day Shipping in order to recieve this item for a construction job today July 23. However, the order checking page indicated Estimated Arrival as July 28th!

When I emailed them and told them I was confused then assured me they would ship it using next day shipping. Their order form page CLEARLY STATED "Need this by Thursday July 23? Place order within next xx hours and ship Next Day." I checked to see what Next Day meant and it means Next Business Day! So, I ordered the item and used Next Day Shipping. When I asked about the Estimated Arrival date of July 28th They assured me it would ship Next Day and was being prepared for shipping as of that moment.

NOW, I have sent several emails and asked to be phone immediately and there is NO RESPONSE!!!

I called my bank and asked if I could cancel the sale but they said it is a Pending amount on my debit card. They said I must wait until it Posts and then call their Claims Department.

Allen of Birmingham, AL July 11, 2009

Ordered two books from Amozon.com (we call them amazon dot rip off for short) They charge me over one hundred dollars up front and take their sweet time getting me the merchandise. When call to complain you get call center in India or the steer you to their byzantine confusing website. It's been over a month and no book and they don't care. Where is the advantage of Amazon??? No taxes? Right....you pay just as much with the shipping charges and add to that the frustration and the wait times....there's NO ADVANTAGE. It's a total hassle....I see a comeback for the brick and mortor books stores where you can go in pay just about the same and get your product in HAND.

Allen of Birmingham, AL July 10, 2009

Ordered two books from Amozon.com (we call them amazon dot rip off for short) They charge me over one hundred dollars up front and take their sweet time getting me the merchandise. When call to complain you get call center in India or the steer you to their byzantine confusing website. It's been over a month and no book and they don't care. Where is the advantage of Amazon??? No taxes? Right....you pay just as much with the shipping charges and add to that the frustration and the wait times....there's NO ADVANTAGE. It's a total hassle....I see a comeback for the brick and mortor books stores where you can go in pay just about the same and get your product in HAND.

Chad of Jamesburg, NJ July 10, 2009

I purchased a power cord from my HP Pavillion online at Amazon. The seller sent the wrong cord and now I'm required to pay for return shipping inorder to get my money back. This is pathetic. Amazon should require the seller to pay for return shipping since they sent the wrong item.

Herb of Port Byron, NY July 8, 2009

I recently ordered a book entitled "The Collectors" writtten by David Baldacci. It was list as a hardback (signed) by the the author. It was shipped from a place called Powell's books. It was a gift for my wife and imagine her surprise when she opened it to read "To Jennifer with regards David Baldacci.

I am extremely upset with Amazon and it may well be the last item that I ever purchase from you. It's a shame as I have been very satisied with all of the other purchases that I have made in the past.

I just believe that this book should have been not sold if it was indeed sold to someone else first. I feel we are owed an apology or a book, signed by David Baldacci to my wife, Patricia.

ryan of Seatte, WA July 8, 2009

I recently bought a TAG watch from Amazon.com for my husband. They had an excellent price for it and I've bought so many things without problems that I thought I could be rest assured when buying a big ticket item. My husband loved the watch and I thought I'd bought the perfect gift.

A couple weeks later the digital part of the watch started losing time against the analog part. We contacted Amazon.com within their 30 day return period and the person my husband spoke with said they would take back the watch even though it had been resized and pay for shipping too. I just had to check my email for the return shipping label. When I got the email, there was no paid label. We phoned Amazon.com again. This time we were told we couldn't return the watch. After further consultation, they told us that we could return the watch, sent us a return shipping label and we sent the watch back. Since it was a defective product I would be given all money back.

Today I received an email that gave my money back minus a 20 percent restocking fee of nearly 300 dollars. My husband called amazon.com and found out that they said this was because the battery was low and there was no problem with the watch. My husband would have kept the watch if it was as simple as a low battery. He even had the battery tested before he sent it back and couldn't find a problem (he is not stupid!), so it is questionable if it is really the battery that was the problem.

Now we have no watch, and we are out 300 dollars. We have wasted 60 plus hours talking to various amazon.com employees as well as trying to get a hold of this elusive jewelery department they have to actually speak to someone. We are frustrated and need help. Honestly, this felt like robbery. We would either like the restocking fee returned or the watch back. This was not part of the agreement we had.

Theresa of Sherman Oaks, CA July 6, 2009

We have decided to remove our Kindle links in preparation of closing our Amazon account. To date, very few Kindle ebooks have sold. Recently, however, we discovered that print and ebooks on our catalog which have been long out of print are still being sold by Amazon without restraint. We have repeatedly sent emails to the Customer Service division pointing this out, as it is now the fifth email of this kind sent to them in about a month. Amazon claims to have its customers in mind when making these kinds of decisions but we disagree with their policy of listing "all editions of all books", whether or not they are in print.

Their customers may be loyal but they are wholly ignorant of the problems created for the suppliers of content. This creates what is basically a fraudulent situation, especially if buyers purchase the book and then never receive the delivery. Amazon is also loath to refund the sale, and the customer is left with nothing.

Similarly, the publisher is also left with nothing but a bad reputation which is no fault but Amazon's We therefore join our voices in complaint against Amazon for its strangely erratic policies, bad business decisions, and the attempt at restraint of trade toward those who know better how to run their businesses and are disenfranchised by Amazon's creation of what is in effect a monopoly. The intent makes no difference as long as Amazon succeeds, by creating its open "customer oriented" selling model, in creating one nevertheless. Amazon's founder and CEO Jeff Bezos has yet to reply to many of the complaints received on his desk every day from authors and publishers who are not receiving fair treatment.

We also are looking into adding our voices to existing cases against Amazon, or initiating a suit ourselves. We will NOT be drawn into a situation which robs us of honest and well-transacted business on behalf of a badly run business like Amazon's.

Stephanie of Thomasville, NC June 27, 2009

On Thursday, June 25, 2009 at 9am in the morning I found a laptop I had been looking for on Amazon.com. It was an Asus and Amazon.com was the only place to buy. I needed it for to be shipped next day for business use before I left on a trip Monday, June 29. On Amazon.com website several times it plainly stated "Get it by Friday, June 26 if ordered within the next 5 hours." I ordered within that timefram and received an email confirming my order and stating the laptop would arrive on June 26. I checked my email at work this morning (June 26) only to find a new email that stated the laptop would not be delivered until Monday, June 29 (mind you I paid over 40 extra for next day delivery).

I contacted Amazon.com customer service at 9amEST to have my problem resolved. The package was coming via UPS and the solution to my problem would be to resend another computer but mark it for Saturday delivery. Because I had checked with UPS and in my area I am eligible for Saturday delivery. Jessie in customer service with Amazon.com told me she would research this option and call me back by the end of business today June 26. I never received a phone call and at 10:30pmEST tonight after being on hold for almost 2 hours was told there was nothing they could do to resovle my problem.

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