Amazon.com

jose of noblesville, IN August 28, 2009

I'm start to sell with amazon, from the begin was very nice, I'm dedicate 100% of my time on this, but I don't have another job, because I trust them, but the nightmare start just 14 days after, I received an e-mail saying " Amazon.com has suspended your account because of issues related to performance or policy violations." I was surprise, because how this company can rate the performance of my company just in 14 days, with just 2 rates out of 16 orders?

I call them an they said that is a standard procedures, I understood that, but my money was on hold for 22 days, then was released, I reconsider that and stupidly increase my inventory and sales. After 2 small disbursement (20 days aprox.), the suspension banner reappear on my acct, I thought that was a mistake, and call them again, they said again that my performance is not falling into amazon.com policy,

now at this point I request from them an explanation that how them calculate this, because we can't force a customers to leave a feedback, we just can suggest our customer to do it, the customer representative was very hostile with me, because I asking, but they won't give a logical answer, they just repeat what they are training for, they reopen my account 15 days after, but no disbursement allowed until another 7 more days,

obviously the inventory increase the sales increase, when I reach some like 5700 the nightmare banner reappear, they suspend my account again, I appealed their decision, I explain that the identification of the products come directly from their catalog, the description of the items was very accurate to avoid customer confusions at the moment they buy it, the shipping was very fast (some order delivered the same day), customers informed with tracking numbers and delivery company names, packed and wrapped very professionally, but they block my acct, and they said that the money will be on hold for 90 days & I will not have the privileges to sale on amazon.com any more.

They have from me at this moment 4622 retained for no reason at all, the total of orders was 117 in less than 3 months, there were 5 customers refund, and 3 negative feedback from +21, they suggest if the customer not leave a feedback they are not happy (can you believe this), now at this point how them can suggest something like this? did [they] talk with them?

I personally thing that this company use the money of the small business like us, to make them more money, because I'm pretty sure that they can't do this to it's major sellers, because they have the same or more power than them, but always the big fish eat the smallest ones to survive itself.

This is causing to me a very bad problems, because I invest the 100% of my money for this project, convince my wife to invest in this, and now I'm behind of my payments, but they don't care about this, that's why if you are thinking to sale on amazon, think twice before fall in their trap. Now I want to know if they have this money in a escrow acct or in they acct?

Catherine of Snellville, GA August 27, 2009

Ordered a used book from Amazaon to help my granddaughters deal with the death of their father. Opened the undamaged packaging and the book was in unreadable condition..water damaged and pages unable to be separated. Why would they even have a book like that in a warehouse? I have applied for a refund, but the thought that they would send a book like that to grieving people is so hurtful.

Manik of San Jose, CA August 21, 2009

I was looking for a "Mr Coffee AR-4 WHT 4-Cup Switch Coffeemaker" and found one at amazon.com. It is a used one and selling price was 6.49. I placed the order on 08/19/09 at about 8:50pm. I received the order confirmation from amazon; Delivery estimate: August 26, 2009 - September 11, 2009 . Shipping estimate for these items: August 20, 2009 - August 21, 2009.

Unfortunately I got an email on 08/20/09 (the following day) from Amazon that my order has been cancelled. They wrote as follows; We're writing to inform you that your order from Baker's eSale has been canceled. Your credit card was not charged for this order. If you're still interested in this item, please search for it again on Amazon.com.

So I searched Amazon.com and found the same item is now selling for 10.00 and that is the same used item that I had ordered. I am really disappointed with the service I've got from them.

Jane of San Diego, CA August 20, 2009

corrupt DVD. I paid 19 dollars plus tax for this NEW (not used) DVD that skips and stops completely during scenes for ten minutes. I would like either my money back or to exchange the DVD for another new one.

lourdes of Miami, FL August 16, 2009

Last July 13 I bought 2 books by Amazon.com and I was charge for 39.99 I agree with this. But last friday Aug 13 I received and email by Amazon and I was charge for 79 dollars, Why ? I din´t buy nothing, Why this new charge ? Can somebody help me Whit who I need to talk to reverse this charge.

Gloria of Scarsdale, NY August 6, 2009

I returned a pair of shoes through Amazon. They claim they credited me. Checking my credit card account, there was never a credit issued. Since this was through a 3rd party seller - the return showed that I had to return through - I followed their instruction and asked for an exchange. They billed me the full amount of the new merchandise and never credited the return. It;s very difficult to find anyone to complain to on Amazon's site.

peter of Manukau, New Zealand August 4, 2009

SELLER placed ad on AMAZON to sell: KENSINGTON Power Adapter "Used - Like New Barely used. Comes with all adapters and carry case" unit received with only 1(one) ADAPTER TIP (#N3) & missing was the other six ADAPTER TIPS that are used for connecting to various makes/models of laptops. i hv tried & tried to hv the SELLER forward to me the missing 6 ADAPTER TIPS,initially he tried to be 'tricky' & make out the unit, when new did not come with 7 ADAPTER TIPS. after some terse exchange of emails & my proof from the manufacturers web site he then conceded BUT offered me USD10 for compensation.

this i hv not accepted as i want/need the ADAPTERS so i can use the AC/DC Notebook Power Adapter to power my laptop when i travel. THEN i thought i can of course 'fall back' upon the 'trusty/fair' people at the A-to-z Guarantee Program. Ms Kelly took a 'different tack' & claimed that "Since the merchandise you received was not materially different than advertised on the item detail page, your seller may withhold a reasonable restocking fee and shipping costs from your reimbursement."

This, of course lt me now in a worse position, not only having to pay costs to return the unit BUT also leaving wide open THE SELLER to deduct monies from me! my further complaints to Ms KELLY at A-to-Z Guarantee hv not gone anywhere, even in spite of me saying her decision makes a mockery of the Guarantee program. i say that this is virtually 'like fraud', the SELLER makes an offer, the BUYER accepts BUT ships out NOT what was offered for sale, it has missing items, THUS rendering the unit useless without the ADAPTER TIP to operate with my laptop. i have heard NOTHING, this whole matter is also about 'principles'. this matter thus causes me wasted time + additional costs to now buy a complete unit.

Brittany of Williamsburg, KY August 3, 2009

I was trying to purchase the Rurouni Kenshin Premium Box Set dvds for my boyfriend's birthday. I placed the order on Friday, July 31st. I received my confirmation email saying that my order was being processed and would probably be shipped today, August 3rd. However, when I checked my email today I learned that my order was cancelled! It took them three days to tell me that my order was cancelled!

Since I need this present by August 16th, I called Amazon to find out what happened. They told me that the seller was out of stock and that I would not be charged. They assumed that two orders were placed and only one dvd was available. Well, that was fine. The person who placed the order first should receive the dvd.

The topper for me...the seller was still advertising and selling this exact product! I notified Amazon of this and they said that it should be taken off and they would deal with the issue. They suggested that I leave negative feedback. However, the seller cancelled my order and closed my purchase so that I can not place negative feedback on his page. Now, it might just be me, but how can buyers believe this seller's feedback if he closes the purchase before you can leave feedback.

I was wary of this seller to begin with, considering he only had 83% positive feedback, but considered I would give him a chance since his dvd was 40 cheaper than anywhere else. But chances are his feedback should be far less than 83% if he actually allowed people with bad experiences, like me, to post. BEWARE OF PBSHOPUS!

Regina of West Lafayette , IN July 31, 2009

I was a seller on amazon.com. In the year I did business I had a 100% favorable feedback rating. Recently I sold a CD to a buyer for 18.99 but after shipping and amazon commission the final profit was less than 12. The CD cost me 10. I made 2. The buyer of the CD contacted me and basically stated he wanted his money back, but wanted to also keep the CD.

He would agree to send it back if I paid the return shipping and paid him 20 for his trouble. The buyer also stated that if I did not agree to these terms I would receive negative feedback. I thought that this was rediculous as this buyer was openly using threats to commit extortion and theft of merchandise. I refused to do as he demanded so he filed for AtoZ protection with Amazon. I thought Amazon would be FAIR. I was about as wrong as any person could be. The AtoZ program should be called, SCREW THE SELLER PROGRAM. He filed the claim and lied completely about the product and I responded with the truth. It seems Amazon believes the buyer completely as does not require they prove anything.

Amazon had his email where he demanded the money and clearly stated he wanted a full refund while keeping the item. I thought that they would see him for what he was. Apparently they saw him as one of their-own. Amazon was far more dishonest with me than the buyer who was merely trying to steal a CD. I had offered a full refund but required he return the CD. This seemed fair to me. After all, Amazon itself would never grant a refund without the return of the item. BUT AMAZON DID NOT THINK IT WAS FAIR.

When you sell an item on Amazon, each listing has a special place for additional information the seller wants to advise any buyer of, such as missing parts or any limitations on the product. This is done so the buyers know exactly what they are getting, before they purchase. This is very fair. What Amazon hides away in it's small print is that once the buyer receieves the item they can then object to it, with the very limitations listed by the seller prior to the purchase.

In my case the cover art was slightly different than ithe mage on Amazon, so I indicated this. The music and tracks were identical. According to Amazon any information included in the description is confirmation that the seller is guilty of material misrepresentation. When asked how this can be if the seller provides the information prior to the sale, Amazon's postion is that it is their game and and they make the rules. Those rules do not have to be fair or even understood and they need not explain. It gets worse. According to Amazon if a seller is guilty of thier definition of misrepresentation, the buyer is entitled to keep the product and never has to return it and gets all their money back including shipping.

No matter if is is a 10 item or a 1000 item. Since everything claimed by the buyer is accepted as gospel and the seller is assumed to be guilty, any buyer can get the product FREE and a full refund by using the AtoZ process. Thus a dishonest buyer who knows the system will have no greater ally than Amazon. Needless to say I lost the claim and the buyer got to keep the item and all the money. It still gets even worse. If a seller loses an AtoZ claim and every seller will, it is likely that the seller will then be suspended for BAD performance.

I lost my only AtoZ claim to a dishonest buyer and after hearing the facts, I believe 100% would agree with me, except Amazon). d I had a perfect feedback record....I was suspended. The day before I was suspended I got an email from Amazon confirming that they had tranferred my two week commission of 630 to my bank account. It said they HAD (passed tense) done this. Guess what....once suspended Amazon stopped that transfer along with all moneys made over the previous couple of days. Over 700 total and froze those funds. They are being held just in case someone else would like a piece of it. I am now waiting for the buyer of a 300 Blu-Ray player to claim he recieved a toaster oven instead. It is clear who Amazon would believe. Sure I had FedEx inspect the contents of the package and confirm what was included, but Amazon would consider that unimportant. According to Amazon if no one makes any further claims I will/may get my money back in 90 days, For now they collect interest on it.

According to internet sources at any one time Amazon has over ten million dollars of other people's money frozen making interest for them. It is clear that if you sell on Amazon, a dishonest buyer will eventually want to steal from you. DO NOT BELIEVE FOR A MINUTE that Amazon will give any consideration to you side of things. They will not. You cannot stand on principle with a company that has none.

Martha of Carson , CA July 31, 2009

i decided to open my e-mail and found a confirmation number of an item that was coming from Amazon.com In the past, I bought some books and I am sure they use my credit card number they already have in files. this is a crime and they need to be punished by the law. I e-mail them to return the item. They reply. " sell it" It is horrible. Please stop them from doing business for I am sure they must doing the same thing to others'

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |