Amazon.com

M. of Haversin, Belgium October 7, 2009

When I placed an order, there was no clear explanation, amount of shipping and handling fees for each item before the order was competed. Nor was there any in the printout copy of the order. I was incapable of evaluating correctly the total price of each item, and ended up paying exorbitant shipping and handling fees, such as 250% or paperbacks. No return possible, when I received the books. Cancellations are only possible a few hours after ordering.

Rauf of Staten island, NY October 2, 2009

Amazon.com did not provide personal information about buyer,and Amazon.com and buyer are 100% thief's. The buyer purchased my item over the Amazon.com and he did not like it and Amazon debited from my account. Buyer did not return my item and not responding to my email and Amazon.com won't involved in this matter. 1000

Lauren of Wall, NJ October 2, 2009

I used the Amazon Payments system to send 158 to someone who was going to use the money to make a reservation to a theme park. I did not go and the vendor kindly refunded my money. The problem is that before the refund was settled, I lost my credit card, so Amazon issued that payment to the cancelled card, which did not refund the money to my account. I have called them 3 times in one week, simply to ask that they take the new card number and reissue the refund. During each of those phone calls, it was clear to me that no Amazon representative whatsoever was familiar with the Amazon Payments system, and each promised me that 'someone' would get back to me in 24-48 hours. On each of those three occassions, NO ONE has gotten back to me to settle the matter and simply said that this 'someone' would get back to me in 24-48 hours.

George of Worthing, GA September 24, 2009

I have been trying to complete a purchase but am finding it impossible. Why dont you offer the PayPal payment method ??? I wont bother using Amazon now.

Jurgen of Wantagh, NY September 21, 2009

I ordered a telephone with Amazon's one-click service. The Amazon page said it was 39.95 with free shipping. Within a few minutes they confirmed the order and it said that it would have a 6.76 shipping charge. Within 10 minutes I went to the Amazon site and tried to cancel the order and their site said it was too late to change the order.

That's the last time I'll buy from Amazon. They should tell a person what the order charges will be before actuating the order, or give a reasonable amount of time to change or cancel the order.

Phillip of Houston, TX September 19, 2009

This may be frivolous, I won't know until I inquire. It concerns the discussion forum at Amazon, not the business end of things. One mysterious person has been creating many accounts in order to anonymously stalk, harass, insult and slander participants. He also steals identities (including real names) in order to impersonate them. Initially Amazon did little to nothing, and recently has been deleting post in which one complains about the harassment (with proof of the multiple accounts and identity theft). It is possible but not certain that the harassing poster is an amazon employee. In either case, can anything be done, legally and otherwise?

Raquel of Belo Horizonte, Brazil September 17, 2009

I purchased a book on Amazon.com because I needed to read it in advance for my MA course. I waited nearly 3 months for the book and it was never delivered. I filed a complaint at Amazon.com and requested that a refund was made on my new bank account, as I had changed banks in the meantime. As my previous bank account and credit card no longer existed, it would make sense to make a deposit into my new one. I even offered to send a copy/fax of the card details, so they would see it was under my name as well. They insisted on making a refund on the original credit card used, stating that "We can deal with your bank later and make sure that you get the same refund in the form of check or the funds be transferred to another account of yours".

A few days later I got an e-mail saying a refund had been made and that I should contact the bank. Now, my previous bank claims they never received that refund (and such operation would in fact not have been completed, since account and card are no longer valid). My former bank also advised me to request proof of payment so they could try and locate the money, but Amazon.com NEVER replied to my request. (And I have sent a request for proof of payment more than once already).

I feel very frustrated because I waited for the book patiently and I did everything right, and when they made a mistake, they just didnt bother to solve the problem. I feel robbed, since I paid for something (that wasnt cheap), never got it and it looks like they will never give me the money back. They simply stopped replying to my complaints, after giving me a reference number that my bank is not able to track from Brazil (that is, if they actually sent it... because the bank claims they never got the refund and Amazon.com chose not reply to me with proof of payment).

I am shocked that a company known worldwide would treat their clients like this. Amazon.com showed me nothing but bad service and useless customer service . In my opinion, they proved to be an unreliable company, that lacks on problem-solving skills and does not work in the best interest of their customers. I lost my money, my time and I won't be prepared for my MA course in advance, as requested by the university I will be attending.

Injustice is not enough to describe the situation I am going through with Amazon.com and I do not recommend anyone to purchase from this online store. They may be big and offer a lot of products, but when they don't deliver, they don't care what happens to you (which inconveniences you have gone through) or to your money.

Randall of Ferndale, CA September 9, 2009

Amazon often has promo's on discount shipping if you order an item before a specified date. I have ignored them in the past reneging on there promise and have eaten the difference. This time it is a time sensitive situation due to a trip. I was not giving the supper saver discount even though I ordered before the stipulated date Amazon gives. But this is not the meat in the complaint.

The problem was when my order would not arrive before the date I went on vacation I canceled the order (10 minutes after placed) and did receive a notice of cancellation. I also requested for my account to be closed and my cc info removed, do to not trusting this company. In return I was advised per email to click on a link to further process this request and I did so. I have now done this three times.

Now I did not only receive an email from Amazon that my account has not been closed, But received the same email again advised they are not clear on the req, and my order could not be canceled and is on the way. This is out right harassment and I have advised under law,

They are now sending goods that where not ordered and I will keep the items and file with my cc company for a grievance of charges. I have read other forums about this company and do not understand why they are allowed to get away with these unethical practices, and have not been closed down. I want my account closed for ever and will deal with my cc company with the charges. I have saved all docs from Amazon to prove my case, as well as my replies to Amazon..

Derek of Sacramento, CA September 5, 2009

Amazon.com seller policy really extorts new sellers. I first opened a seller account on Amazon.com for about a month. I finally made a sell which I accordingly fulfilled as specified by Amazon.com. Amazon.com figured out the shipping amount but in reality when I brought it to UPS...it charged me more than what the Amazon credited me for shipping (so I take my lost #1). When I entered my bank account after a sell for later disbursement of what I sold, Amazon.com suspended my account indicating I violated its policy without telling me what I actually violated so, as a result, it closed my store and it forbid me from further selling on its website (so I take my lost #2) but the stink of it was (after it got its cut on the sell & everything) Amazon.com held my money hostage for months (so I take my lost #3) even though they got my credit card and bank information when I signed up for the seller account in an event the buyer needs a refund. I'm just an individual seller who is buying it web space as a vehicle to perform my business. I can guaranteed what I sell for 30 days not forever like the big companies and I have my credit card info in my account as a guaranteed. My question is, "Why are they still holding my money hostage?" Are they keeping these funds from sellers so they can meet their bottom line when it comes to their financial reports? The last stock quote I got for Amazon.com is about 84. Are trying to play this tactic to boost their stock price? It treat first time seller like a criminal and it's unprofessional!

desmond of aiken, SC August 28, 2009

i purchased a cartier watch from amazon for my anniversary for my wife. wrapped it up and gave it to her on our anniversary. when she opened it, it was all scratched. i called amazon and they told me to send it back and they would give me a credit. however when i sent it back they said i did it and have refused to give me any credit. they refer to their returns policy that all jewellery is inspected before it is sent out . it was not in my case and they made no effort to satisfy their customers.

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