Amazon.com

Matthew of Bristol, PA November 14, 2008

Matthew of Bristol PA (11/14/08)
I was banned by amazon for returningenuity things because of poor packaging.They say they take responsibility for the items they ship out to you but it is a lie.They limit what and how muchcan be returned even though it is not stipulated on their website in returns.They are on a huge banning spree so do not be surprised if it happens to you.They screwdriver the customer over on every opportunity they have.They package many items horribly.It would not recommend them to anyone after this treatment they gave me.Not only that some items I never received at all.I was ripped off by them for about 50.00 because they will no longer respond to my e-mails or phone calls.Down with amazon.com.

Lost about 50.00 because of this.

Mark of Irvine, CA November 11, 2008

Mark of Irvine CA (11/11/08)
I ordered a Mini SD card through amazon.com. My mistake, I actually needed a Micro SD card. I contacted them and they replied quickly with an RMA. I sent the card back with full details of what I wanted. Told them to go ahead and charge the difference to my credit card. I followed up immediately after sending the card back. I never heard anything back. Weeks later. Still nothing. I sent three additional e-mails. Two through amazon. One directly to them. I received no response, so I left them bad feedback with an awful rating yesterday.

Today, I got an e-mail from amazon with a refund confirmation. I didn't ask for a refund. I asked for my replacement I ordered. Not only that, but it was not a full credit. It seems that my shipping fees were not refunded and I have even been charged a restocking fee. I was credited only 10.20 for an item that was 12.00 before shipping (16.25 with shipping). At this point, I want all my money put back on my card or the replacement part I ordered.

They have essentially stolen 6 from me. Not a lot of money, but I don't think they should get away with it.

Ian of Palo Alto, CA November 7, 2008

Ian of Palo Alto CA (11/07/08)
On 11/3/08, at 10:35 AM Amazon sent an e-mail to my home account. The e-mail advertised a Sjoberg workbench for 1246.58 (I would be happy to forward the e-mail flyer which I still have). There was no time limit listed in the article or any other information. I ordered the item the next morning, less than 24 hrs later and the price was changed to 1899.99. This is simply bad business practices.

I feel that this led to the loss of more than 500 in potential savings on the cost of the bench.

Agnes of Setauket, NY November 6, 2008

Agnes of Setauket NY (11/06/08)
I ordered a thermometer on amazon. The order read : SureTemp thermometer AND Probe covers. I received a box of 250 disposable probe covers but no thermometer. I contacted the company to find out if the thermometer was coming in a different shipment and received an email in reply stating that my oder only covered the probe covers but if I'd like to purchase the thermometer they'd be happy to take care of that for me. I wrote back and informed them that their advertisement was misleading as, in the English language, and means including. I was contacted by Dr. V. and after a few emails he agreed to refund the package. He told me someone would be by to pick it up. They never came.

I took it myself to the shipping company where they charged me 6.00 to ship it back. I emailed my anger to Dr. V. who informed me that he would reimburse me the 6.00. Two days ago, I recieved a package from a company called Medline. In it were the probe covers. They had a standard form with: Merchandise not in sellable condition due to Improper Storage, Soiled or Damage to the Packaging. checked off. I should tell you that I opened the box when I initially got it, read the description and put it back. that's it. The box looked like it was damaged on the bottom, but that was it, nothing that I took major notice of. The next time I touched it was when I got it the 2nd time.

I called Medline and spoke to someone named Carrie who informed me that I had to contact Babeskin as they were the ones who had my money. I did - I spoke immediately to someone named Ashley who infomred me that she would call me right back. She never did. This morning I sent an email to Dr. V who replied to me this afternoon that he could not take the box back as it was damaged and that he would give me a 10.00 gift certificate and if I accepted the gift certificate the case was closed.

I am not taking the gift certificate and the problems are as follows: They were fraudulent in their wording of their advertisement clearly stating that it was a thermometer AND probe covers...because of this, they should fix their wording and they should compensate me the cost of the probe covers. (The cost of the thermometer turns out to be 369.00) Secondly, I am furious that they would try and refuse the return based upon damage to the box when it is how I received it in the first place! My final email is that I would not accept the gift certificate and that I would be informing Amazon and consumer affairs. The problem is: I cnat find an address or complaint form for Amazon!

The oder I placed on 9/23/08 was for 31.93 so, it is not a huge economic hardship. It was 2 days after my 3 year old daughter's Grand Mal seizure. This was her 6th. She is believed to have Febrile Seizures...knowing an accurate temperature is crucial. I was so releived to order the thermometer - I had no idea how much they really cost, I just knew that it would be accurate in helping us to know before she has another Grand Mal Seizure.

I also feel strongly that this has ahppened before: when i spoke to Dr. V on the phone the first time he said: and let me guess, you thought you were getting the thermometer too. If that is the case...why wouldn't they change the wording? Why wouldn't they do the right thing? It needs to be rectified.

Margo of Vienna, VA November 4, 2008

Margo of Vienna VA (11/04/08)
I opened up a merchant account with Amazon for my beaded handbag business. I am a small business in a tough economy. The website stated that not all products were eligible. I asked if my product was eligible. I never received a response but Amazon took my money for two months. Eventually, I called and I was not eligible.

Each call put me through to at least 3 sometimes 4 different people or departments. I still have not gotten my money back yet I am ineligible and have always been ineligible to have this account due to my product type. If I had not called I do not think any of the staff would have had the courtesy to tell me that I am ineligible and would have just kept taking my money. If this is legal then it is highly unethical.

I am not overdrawn on my bank account and tired of wasting time on hold with people who want to and I quote explain to me why I have to be transferred to three people I am sorry but no, I don't want to hear the reason why a powerhouse like Amazon is incompetent. I feel enough of my time and money has been wasted.

Bank account overdrawn two months payment without any service rendered, 2 phone calls, speaking to 6 individuals on hold. As a small business person this costs me money and infuriates me.

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