Amazon.com

Robert of Heath Springs, SC November 24, 2008

Robert of Heath Springs SC (11/24/08)
i was a seller on amazon. i got up one morning to check my orders, only to find out my account was suspended. saying it was linked to another account that was suspended. i only have the one seller account. i have a buyers account. but it has not been suspended. i have no knowledage of anyother account that i have anything to do with.

so i called customer service. they said they could not help me. to email the performance team. i did they responded they could not help me and if i sent them anymore emails they would not reply. so i called the corporate office only to be connected to a answering machine. i never got a call back. i wrote to the corporate office. one letter to jeff, one to customer service and one to the legal dept. i never got a reply. when they shut me down i could not even download my invetory list. they are even holding my money for 90 days

i used the extra income to pay my medical expenses. now i do not know what to do as i am disable and my friends helped me do the books. this income also helped pay my attorney that is handling my probate case so that i can hopefully keep my home. i just want my account back and my invetory listed back and never to be suspended again as i really need the few extra dollars.

Alex of Saint Paul, MN November 22, 2008

Alex of Saint Paul MN (11/22/08)
Amazon advertised some diapers at a great price. My wife went immediately online and made an order for the diapers and received a confirmation of the order. The next day she checked our order online to see if it had been shipped yet, and the order had been cancelled. When she called customer (un)service to find out what happened, they said that the third party vendor did not have anymore inventory and had to cancel the order.

My wife, being a diligent online shopper, went back onto Amazon.com while still on the phone and found that Amazon was still in fact selling the same diapers through the same 3rd party vendor... amazingly at a totally different price higher than the previous day's sale. The Amazonian then tried to tell my wife that we would have to call the 3rd party seller and resolve the issue ourselves.

What's the point of shopping through Amazon then? We could've shopped online ourselves to find the diapers without going to their site. Isn't it customary to put items on backorder if they are truly out of stock, instead of just cancelling orders? What protection does Amazon have in place for a consumer to avoid getting ripped off? It seems to me that there are none, and Amazon just passes it off as we're not responsible because they're third party... blah, blah, blah. I'm appalled at their lack of controls and weenie responses. They have totally lost my business forever. There's nothing there that I can't buy elsewhere online.

Lisa of Miami, FL November 20, 2008

Lisa of Miami FL (11/20/08)
I bought a Head and Neck Manifestations of Systemic Disease [Hardcover] by Harris, book from Elmnobooks in Sept 2008, on the website it said used-like new. I wrote to them asking the condition of the books if there is any markings, highlights, dents etc, they replied no. (Please note they did not state that the book was falling apart on the website or email- under Comments: Never Been Used).

I went ahead and purchase the book, upon receipt of the book, I notice the book was falling apart from the book bind, dents all over the book, so I returned the book. After about one month of returning the book and a lot of run and round from Elmnobooks I file and A-Z claim with Amazon. They only refunded me 66.46, and I paid 124.95 for the book.

Muhammad of Madison, WI November 18, 2008

Muhammad of Madison WI (11/18/08)
Amazon Order for one AMC 3FT HDMI to HDMI Cable was placed on 2 Nov. It was to have arrived, at the latest, by 12 Nov. It still hasn't. An e-mail was sent to amazon but no response has been received. I need this cable urgently and I'm very unhappy about this insensitive behavior.

Jim of Teaneck, NJ November 14, 2008

Jim of Teaneck NJ (11/14/08)
I ordered a 46 lcd tv (1500+). After it was delivered and while I was setting it up, I noticed it was damaged in the corner. I called Amazon to complain and was told I would be sent a replacement tv. The replacement would be shipped out that day and I had 30 days to return the damaged tv, or I would be charged for both tv's. Fair, right?

Because the replacement was being delivered by a different shipping company, I had to coordinate the return with the original shipping company and the new delivery with this second company.

I was able to schedule the pickup and delivery for the same day. The damaged tv was picked up at 10 am. At 12:00 the shipping company for the new tv called and said they would not be delivering the new tv because Amazon has put a hold on it.

I called Amazon, they said it was some mix-up, they thought I had 14 accounts (???) but the csr rep caleld teh shipping company to release the tv for delivery. An hour later, the shipping company called again and said they were told by Amazon to hold the delivery yet again.

At 2:00pm I get an email from Amazon's Executive Customer Relations dept, stating that I had returned a used 40 tv and not the 46 that was delivered to me. What?!! How?!!

I called the shipping company that picked up my damaged tv and their rep told me his truck didn't even get back to their garage (with my tv in tha back) until 2:15pm. So how can Amazon claim I returned the wrong tv??!!

First off, I have 30 days to return the damaged tv, so why are they holding my replacement? There is no way to contact this ECR dept via phone, only an email address. I've emailed them 8 times in the last 2 days, without a single response. I called their regular customer service line, looking for help, but there's nothing they can do. I've even emailed (several times) transcripts of all these csr/ecr emails to what I think is Jeff Bezos' (Amazon founder) email address.

So 1 day of waiting around for my tv was wasted. I paid 1500 for a missing tv. And I cannot get through to anybody at Amazon who can help explain what the heck is going on. Executive Customer Relations my arse!! There's nothing executive and there definitely is no relation there. Arrrgh!!!

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