Amazon.com

Dominick of Hewlett, NY December 17, 2008

Dominick of Hewlett NY (12/17/08)
To Whom It May Concern, I have spoken to at least 20 reps since last Monday when I placed my order, they all tell me my account is on hold and only and account specialist can access it, and they can only be contacted by fax, I have told them to give the account specialist my credit card customer service number more than 5 times, still says address verification pending and still receive the same vague email, I am spending over 1500 on a watch not 15, that now says is sold out, I ask the customer service reps if I will still receive one since I place my order before they sold out, nobody knows ,its a big mystery at amazon, nobody seems to know policy or procedure,

I am jumping through hoops, I asked my credit card company to fax info over to amazon to verify me and my address info but they will not for my own security, also my credit card company never heard of this and did not think it was safe at all, they said companies usually contact them, so I did leave my credit card customer service number but your account specialist decided to never call it, I also went out to but a fax since I didn't have one, since the account specialist can only be contacted by fax, I sent down the fax 2 times Friday 11/28 and Sat 11/29.

This is by far the worst form of customer service I have ever received. The customer service reps are not properly trained, and the lack of communication between the account specialist and customer service reps is slim to none. The fact that you cannot contact the account specialist by phone or email is inexcusable and is a means of avoiding issues with customers, and to me is quite cowardly. I am going to contact the BBB, and also consumer affairs and list a consumer report on amazon, I will also contact the attorney general on this matter.

David of Los Angeles, CA December 6, 2008

David of Los Angeles CA (12/06/08)
I've order a television through Amazon.com last week and the t.v. arrived yesterday. Upon arrival, the box is in perfect condition without and dents or what so ever. However, when I opened the box and took out the t.v., there is a big crack on the t.v. lcd screen.

Afterwards, I called Amazon customer service and asked for a replacement, but they replied me with the fact that they don't have it in stock so I'd have to wait until they order more. Moreover, they are not even certain when exactly more inventory would arrive or if they would continue carrying this product at all.

I've also spoken with their managers and been told I have only two options, either wait for it to be in stock and receive a replacement, or that I return for a full refund. They said they're not willing to go out and seek a replacement for me. What's worse is that I had a great deal on the t.v. and now its price has gone up. So if I were to return it, I'd have to pay extra now to purchase the same t.v.

Nishant of San Jose, CA December 1, 2008

Nishant of San Jose CA (12/01/08)
I order new cell phones from Amazon.com and within few days, I noticed that one of my phone is defective, could not hear from it. I contacted T-mobile (service provider) and after looking into all the options they said its defective piece and it need to be replaced. But since I was within 30 days warranty according to state of California, I need to get this one from Amazon. On Nov. 13th, I contacted Amazon and filled out their replacement form online and was informed by representative that I will receive the new phone in few days. But to my surprise the order was placed on Nov 20th and was scheduled to be delivered on 25th.

When contacted the rep. informed me that there was some technical issues and hence the order did not go through on 13th Nov. My phone was not shipped till 25th (which was delivery date), and this time, I spoke to Manager out there by name Megan, she said there is some problem with that order and she canceled that order and placed a new order promising me that the order will be shipped on Nov. 26th and its one-day shipping, so I should receive it no later than Dec. 1st.

But now more interesting part is, when checked on Dec. 1st, the order was canceled by Amazon again because of technical issues. They have replaced my order today again, scheduled to be delivered on Dec. 3rd. With all these phone calls etc, I have wasted more than 8 hours of my time feel that I am been tortured mentally and also mentally harassed. I definitely want to file a law suite against them and will like to know my legal ways to do this.

I feel I am mentally tortured and harassed and have wasted more than 8 hours of my time. Also since this was a gift to my wife, I have to face emotional and mental issues at my home, all because of this delay.

Marilyn of Vanderhoof, BC December 1, 2008

Marilyn of Vanderhoof BC (12/01/08)
I ordered a salt and pepper set which was advertised pinwheel crystal. Pinwheel crystal is a very specific type of crystal and what I received was not pinwheel crystal, it was a knock-off and a very poor one. I will never shop amazon again, not will I shop on-line again and I will be sure to make sure that everyone I know is aware of this type of fraud.

This was supposed to be a Christmas gift for my mother-in-law and cost me 50.00 dollars which was set aside for her gift. I am upset with myself for having been so foolish as to think that I get anything worthwhile shoppin on-line and that I had trusted I would get what was advertised.

David of Madrid, OTHER November 28, 2008

David of Madrid OTHER (11/28/08)
I received a damaged item from Amazon uk. I filled out the return form and sent the item back. I wrote and called the UK from Spain (where I am currently located). I was told both in an email and a phone conversation to call back after the item had been sent back quoting the postal charges (I presume they would want a copy of the receipt, which I am quite happy to provide them with).

When I called them I was attended by Ignaca, he told me that I could not be refunded the amount until they had received the item. I explained to him that this had occurred before and I had been refunded with no fuss. The amount was 7.47 euros (not breaking the bank here). He refused and when I then asked to speak to a supervisor (as I we had been discussing the same thing for about 20 minutes) he told me that if I did not speak to him in a business like manner he would hang up. I had spoken to him correctly. He kept me waiting for a further 10 minutes while he put me on hold (supposedly transferring me to a supervisor) only to return to say that the supervisor had technical problems with his computer, thus he was unable to transfer me.

He then offered to put me on hold again will he attempted again to transfer me to the same supervisor, I asked to transferred to another supervisor he denied and said it had to be Kevin. But Kevin computer doesn't work! Basically I wasted 30 minutes trying to get a refund of 7.47 euros and ended up wasting more money on the phone conversation. Amazon is fine if everything goes well otherwise there service has hit rock bottom.

Time and money spent on the various phone calls to Amazon

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