Amazon.com

zeynep of stamford, CT November 9, 2009

The seller of the product I bought threatened me several times through email because I gave him a lower rating on amazon.com. He was extremely rude and harrassed me through email many times.I talked to amazon couple times and emailed them about the incident but they basically did nothing. I called them again and again to see what they did about the situation and they could not say anything. This is an illegal act that this seller did but amazon did nothing about it. I am surprised people keep buying from them.Their customer service is the worst and they dont take their customers seriously.

richard of moseley, VA October 29, 2009

i purchased hearing protectors from an amazon.com dealer, he sent me rifle scopes. he then informed me that he does not even sell my items and it was an amazon glitch. i returned the the scopes at my own cost for a refund that never came. i went thru the amazon a to z garantee but 5 weeks later i still have nothing to show for the 250+ dollers i laid out. this purchase is a nightmare.

kevin of grant, MN October 28, 2009

Amazon conrtibuted to the theft of my product. Being a first time seller they witheld the buyer's funds from me until the buyer got the product. The buyer didn't read the product description, said she didn't want it, yet after some discussions with us, told Amazon to release her funds; she wanted to keep it afterall. They didn't give us the money. They sent the money back to her. Guess what? The buyer now has my product and her money. Hey Amazon...ever think it a wise practice to hold the funds until the product is returned to the seller?

Gopal of Herndon, VA October 24, 2009

I placed order on October 18th and after 6 days I got an email from Amzaon mentioning that the order is delayed. When I placed the order the item was showing "In Stock". Now my order will be delivered on November 5th. I called Amazon customer service line and twice hung up upon. Third time, I spoke to Michelle, Supervisor, and she mentioned I cannot cancel the order and order will come by Nov 5 - Nov 12th.

I feel like hostage at this time as I wanted camera by certain time. I can not buy it from other place and will have to be at mercy of Amazon to deliver product when it gets here. Amazon still shows that this item is IN STOCK with green light.

Harry of New York , NY October 24, 2009

There is troubling tolerance of behavior that fits the legal definition of sexual harassment on Amazon, on their discussion forums. This entails one member harassing another with false claims to being married with him, and even graphic depictions of unwanted sex acts. Amazon has not responded to e-mailed complaints about the abuse. It has deleted complaints about the abuse from its discussion forums, but allowed the harassing behavior itself to remain. The harassment is still in process right now.

Brenda of Lakewood Ranch, FL October 23, 2009

I placed a multiple item order for a lawn trimmer and 3 spools of string for the trimmer. According to the order page both items were scheduled to arrive on the same day. They shipped the trimmer the day before they sent the spools and once they filled the order they changed the arrival date for the spools to three days later.

I would have canceled the spools and picked them up locally if I had known they were going to take so long to arrive. Their shipping policy is misleading and not a fair way to conduct business. Forced to wait three days longer in order to use a product I need ASAP. There is no way to cancel the order once it is in process.

Fred of Worthington, OH October 20, 2009

Bought a Nigella Lawson mezzaluna from Amazon (original vendor Bliss Home) in Jan 2009. Solid stainless steel - no moving parts. 9 months later, it fractured without any negligence on my part. Bliss Home refused to replace it. Amazon does not even list the product on their site any longer, nor does it show in my personal amazon account history and their return policy says I have only 30 days to return it.

Wendy of Los Angeles, CA October 19, 2009

I ordered a video game for PS3, but they sent me a game for Xbox 360. I didn't realized this till after the return policy because the game was intended for my friend so i never opened the package till i saw my friend. Amazon claims it's policy to only return or exchange within 30 days, but it's not like I changed my mind! They sent me the wrong game but they still refuse to exchange an unopened game for me.

Allan of Toledo, OH October 10, 2009

My very first purchase from amazon was a 14 DVD, 3 days later Amazon sold this same DVD for half price. I inquired about a price adjustment and was greeted by a reply about how unfortunate it was, but their policy prevented a price adjustment. I wrote another letter, and this time I was rudely informed that no adjustment would be forthcoming, and to not bother to continue this topic.

I feel that I was ripped off by Amazon for the price difference, and because of my loss, my family will never purchase anything from them again.

Jonia of Windsor, ON October 10, 2009

I am writing to submit an appeal to the decision taken by Amazon.ca in June of 2009 without my knowledge. I have been a respected member of Amazon, both as a buyer and seller for several years. I have a record that speaks for itself as a direct result of successful sales and timely deliveries, which have resulted in excellent comment by different buyers. Sometime between the end of May and the beginning of June, I decided to take better measures to protect my privacy as an online seller and proceeded to change my username from Jonia to Julie. I notified Amazon accordingly of this change in the username, following several telephone conversations to ensure smooth running of the process. It was a couple of days later that I created and activated an accompanying yahoo email address for the new username. An email was consequently sent to my yahoo inbox from Amazon to confirm the change of email address.

Please allow me to point out that at this point in time, Amazon.ca had access to all of my email addresses. Everything seemed to be in order with my account the last time that the profile was viewed. About 3 months later, I couldn't help but notice that no orders had been placed, although I had a number of books listed for sale. I took the time from my work and MA studies to check my account, only to stumble randomly upon a shocking comment by a buyer, which said "This seller seems to be on holiday". Seeing as I am a meticulous person and seller who keeps track of previous orders, I double checked the name of this buyer. The name did not appear in any of my notes or emails. Furthermore, I was horrified to realize that my account had been suspended from use and shut down due to this comment, which I had never seen before. The date of this unpleasant discovery is the date in which I filled out the appeal form online.

The fact is that Amazon.ca failed me twice. Amazon failed to send me any notifications in any of the three email addresses that they had access to use, in order to inform me of this order. The truth of the matter is that I had zero knowledge of this order until mid-September (by random browsing), which led to serious reprecussions in my case. Secondly, Amazon.ca wronged me by taking an arbitrary decision without consulting me for information, clarification or getting in touch with me personally by email or phone to understand the whole picture. Could it be that Amazon.ca refuses to acknowledge the possibility of error or glitch in the system? It is more likely for a corporation to experience such errors, than for an individual seller who keeps track of every order and buyer to meet their needs and expectations. Logically speaking, why would a perfectly punctual, considerate and collaborating seller deliberately fail to deliver an order while lacking communication skills following a long record of exceptional service, customer-seller relations and utmost dedication? A stark contrast with everything that I stand for and my record demonstrates.

The only cause for the present outcome, which results in loss of profit both for me and Amazon.ca is in fact lack of communication. To this day, I have received no notification or update regarding the order in question in either of my email addresses, which was the same order that marked the fate of my account. Please kindly consider the circumstances here. If the responsibility were mine to take, I would take the blame and deserve the punishment. Unfortunately, I find myself the victim of a corporation's errors and rulings.

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