Amazon.com

I had been selling items on Amazon.com when 2 months in I had a buyer order an item. I shipped the item with tracking information. The item arrived and the customer left feedback to include he had received it and in the correct condition. He emailed me one week later to say he had lost it while moving. He retracted his feedback, and filed a claim. He received his refund. The email they give you at Amazon.com is useless. They avoid phone and face to face communication at all costs. The Amazon employee I did reach on the phone told me 99% of all claims are in the best interests of the buyer and there is no protection for me on any item I sell. First thought that came to mind was to close my account and not sell another item. They have a beta tested forum that has downright nasty Amazon sellers. All questions are received with significant drama or you being told that it is worth it for the benefits of using their service. Trust me, it is not. I would steer clear. I closed my account and I am very happy to forget Amazon.com.

I ordered a book on Dec 8. It didn't arrive by Dec 20 so I checked on the status. It said that the order was cancelled on Dec 9. I didn't cancel it. I reordered. It couldn't arrive before Christmas. I was sent an email saying it would be delivered between Jan 4 and Jan 22. On the 22nd, I received an email saying it still wasn't available and would be sent by Feb 1.

On the first, I received an email asking if I still wanted it because it still wasn't available. I said yes, then check with other sellers. The price had gone down dramatically since the holidays and I found it cheaper at Barnes and Noble. I think it is widely available and I'm being yanked around by Amazon. I will think long and hard before ordering from them again. I've had good luck with people who sell through Amazon but this one case from Amazon as the seller has made me so angry. I will tell everyone! I was going to call the State Attorney General since I live in the same state as Amazon. I'm still thinking about that.

I ordered some products from Amazon on January 23. On January 26, it was processed, and sent back to Long Beach, CA. They don't know what the problem was at the processing center. There was nothing wrong with the package. I ordered another package on January 23, and it was sitting in the processing center from the 26th, until January 31. On January 1, the package was sent back to Long Beach CA. They could not find out what the problem was. I am out of $100 on my product. Now, I have to wait 2 weeks, before I can get my refund.

I was searching for a 64gb sdhc card. One particular vendor on Amazon sold Lexar brand and his name brand. The same reviews for Lexar appeared for his brand also and the reviews were both good and bad.

I questioned Amazon on it and they said they share the reviews with like items. Just how would Lexar feel about that? They are lumped together with no name brand reviews. This is not acceptable for brand reviews or any reviews. Just how do you trust their reviews now? Just how is this the right way to do things? One of the reasons I shop on Amazon is the reviews. Just how do I trust them now? How can you possible bunch reviews like that?

I ordered an MP3 Player on Dec 29. I attempted to contact the seller several days later, but he was not available via his email. I tried three different times, but was unsuccessful. I informed amazon.com of the problems. They told me I could do nothing until 30 days after the order had been placed. Even though I knew by now the seller was a thief, I waited until the 30th and filed a complaint to have my money refunded and I was told it may be refunded by Feb 10. It takes amazon.com 42 days to maybe refund my money for a product I do not have and will never have. This is plain *** on the part of Amazon.

I tried to open an account on Amazon Canada and apparently, someone did before me, using my e-mail without my knowledge. I feel violated and I would like to know if it's possible for Amazon to intervene with this individual in order to obtain redress. I know it can't be me because I was a new customer.

I sent in my X-box 360 console for a trade in for a gift card, but then changed my mind and cancelled it. Amazon says they have 30 days to return it to me and they cannot track the package at all. I emailed/faxed the office of the president, but they will not reply back to me. I asked if I can get the merchant's name and number, but they still tell me they do not know. Help!

I sold a book on Amazon.com on Feb 15, 2011 under order number (**). After three months and 18 days, the message I received on June 03, 2011 through Amazon says the buyer did not receive the shipment. I replied on the same day that this is unacceptable claim according to Amazon policy. According to Amazon policy, the buyer has no right to make a claim after 90 days. I did not receive any further reply from the buyer afterwards. On Jan 27, 2012, Amazon after waiting so long until my account increases took my money saying that they are refunding the money. The message I received from Amazon says the reason is misrepresentation on Amazon. This is totally false.

6. The reply from Amazon is not able to give any explanation except saying that the money is paid so there is nothing we can do.

Amazon has to pay me my money or I will continue to put the case where ever I can until people understand who they are.

The top sheet was to small, something you really don't see until the bed is being made. I will think twice before ordering again.

I sold a book through Amazon. The buyer requested next day shipping. It cost me over $30 to ship. I got no credit for the shipping amount, just the price I had set for the book, minus Amazon's fee. And Amazon tells me that it's my fault that I didn't anticipate that the buyer was going to want next day shipping and include that amount in my charge for the book. I will never do business with them again! I don't understand why I got no credit for shipping at all, not even for ground shipping.

Although I am pleased with the DVD I received this past Friday, I had expected it to contain the bonus meditation, Awaken Your Mind and Body -18 min. that is listed on the front of the DVD cover, Firm & Burn with Jane Fonda. I'm interested in knowing why this Bonus Meditation is not included with the DVD that I purchased. Thank you for being in touch with me with an explanation. Also, how can I receive this bonus meditation? Thank you!

I returned items to Amazon.com 4 weeks ago. They contacted me to let me know items were received and they were having trouble crediting my credit card. The items were valued at almost $2000. I have called four times to try to resolve the problem. The number is not toll free and it was to other countries like Jamaica and Bermuda. They put me on hold for 10 to 15 minutes and nothing got resolved. I'm still waiting for a refund four weeks later. I'm very angry and unhappy with Amazon.com.

My husband and I have stellar credit and are honest in our business dealings. Last week, I opened a seller account with Amazon. We have never had a seller account before. I had some school books to sell and did quite well in one week. I sold eight books with a net due to me of approx. $150. Yesterday, I went to confirm shipping of the last two orders. I found my seller account suspended and this startling and disturbing email:

"Hello from Amazon. We are writing to let you know that we have removed your selling privileges, canceled your listings and placed a temporary hold on any funds in your seller account. We took this action because our records indicate that this account is related to another selling account that was closed by Amazon. Once selling privileges have been removed, sellers are not allowed to establish new accounts. Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.

We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-Z Guarantee claims and charge backs may be deducted from your seller account. After 90 days, any remaining funds will be available per your settlement schedule. Once the hold has been removed, balance and settlement information will be available in the payments section of your seller account. If you have questions about these funds, please write to ***@amazon.com."

Of course, I appealed and they refused and said the following:

"Hello from Amazon.com. Thank you for writing. We are unable to provide detailed information on how we link related accounts. However, we have thoroughly reviewed our records and confirmed that we have significant evidence that your account is related to another previously blocked account. Your seller account will remain accessible to you. Please take steps to resolve your pending sales.

Any remaining funds may be reserved for up to 90 days from the date the account was blocked. After 90 days, the funds will be disbursed, provided we do not receive charge backs or A-to-z Guarantee claims against your sales. If you have further questions about your disbursement, please email ***@amazon.com. While we appreciate your interest in selling on Amazon.com, please understand that the closure of an account is a permanent action. Any subsequent selling accounts that are opened will be closed as well."

I appealed again. This time they said if I contact them further, they will not respond. Is this the new business world of America, where you are guilty with no ability to prove your innocence? No ability to see the "substantial evidence" against you? Amazon is a disgrace to everything America stands for. I don't have the money to hire a lawyer. If I had a lot of money, I wouldn't have been selling books on Amazon in the first place! I just hope I'll get my money in 90+ days.

Thank you for your time and consideration. If anyone knows how to set things right with this dishonest company, I'm all ears.

For fraudulent procedures and theft, Amazon deserves a rating of 0. It appears that I am not the only one who believes that Amazon.com is manipulating and defrauding customers. A class action suit should be filed against them as soon as possible.

I, like many of the complainers on this site, was acting as a seller on their site because up until recently, I have had good experiences with them. The policies outline a 14 day holding period for sellers. I questioned that policy further after my initial seller disbursement "failed". I was told that it would take 21 days although this is not the information imparted to potential sellers to entice them to sell on the site.

Now for the second time, my disbursement has been "failed" for no known reasons. Furthermore, while I was simply browsing the site last week, a purchase transaction was made, apparently by a ghost, because it was not made by me. I believe that something had to have occurred on Amazon's end to make the purchase and I was not aware that there was a purchase at all until I received a notification in my email box. This purchase was for almost $250.00. After much insistence, the order was cancelled but then my banking account was caused an overdraft fee for two other purchases I actually did make. Amazon initially claimed they would fix the problem and pay for the fees but then essentially cited bogus reasons for being unable to pay the overdraft fees. First, it was they could not see the account information clearly. Secondly, they would take no responsibility for the order that I most definitely did not make. They claim it was 1-click ordered. Well, I clicked nothing.

I believe that they are committing fraud due to company financial losses and stealing from customers and sellers to recoup. How is a class action filed with the similarity of complaints from consumers?

I am not happy with Amazon.com's shipping policies. I placed an order on January 15th, 2012 and selected the option of one day shipping. Now because January 15th was a Sunday the expected delivery date was set for January 17th, 2012 (which was completely fine and understandable). I ended up running into two problems the first:

Amazon.com let 12 hours go by before sending me and email stating there was an error with my credit card and I needed to fix the issue in order for the shipping process to continue. I checked my account and fixed what ever needed to be. According to Amazon.com after that the issue was fixed and they would continue with the shipment. However, my account for 4 more hours continued to say that there was an error and my approval was needed otherwise shipping would not continue. I immediately emailed Amazon.com telling them the problem was fixed and to stop holding the order. About and hour or so later the error notice was taken off.

Second issue:

I assume because Amazon.com took so long to fix the above problem, they never placed the order so by Monday the order still was never shipped. I checked regularly to see if it was moving along the process but it never was. Finally, I decided to speak to an online customer service rep to see what the status of my order was when then I was told that the item was "Out of Stock", even though on the website it said in bold green "In Stock". I was told it was Out of Stock because the order was placed on Monday, which it was not, and the item became unavailable by then.

After constant arguing with the rep and "chatting" with them for about a half hour, they finally told me that "they found the item" and it would be shipped out Monday night and that they promised I would be getting my package Tuesday and they "apologize for the inconvenience."

It is officially Monday night and my order still has not been shipped out, so I think it is safe to assume I will not be getting the one day shipping like I requested.

Yes, this is not as big an issue as some of the other problems people have with Amazon.com but it is frustrating nonetheless. I expect what I pay for and to not get it and just be ignored makes consumers feel helpless especially with "big business" like Amazon.com where it seems impossible to get in touch with anyone there for any kind of answers. Something needs to change big time over there, they need to stop getting away with whatever they want to do.

I placed an order with Amazon they said it was $118.00 it was not and I have been unable to cancel. They have my credit card number and will use it for an order which I wish to cancel.

I opened a seller's account and made $412.55 in my first week. No one complained and I received 5 stars from all my buyers. I asked them for my money and they said some 14 day thing. I thought, well ok, fair enough. I, in that time, found out just how much stuff Amazon had on there. I proceeded to spend $742 (it was nearing Christmas and I was going to use the money I earned from selling stuff). When the 14 days where up, I tried to log into my account and it said something about wrong password. I reset and still nothing. Obviously worried, I contacted support and they told me they had no record of my seller/buyer account and even laughed at me when I said they owed me the money. For 4 hours, I spoke to them and nothing. I have written confirmation from all buyers and sellers that I done business with that I was an Amazon customer. I have a lawyer and I am now pursuing legal action.

I was defrauded by Amazon last year in 2011 through their seller program and nearly defrauded again but managed to get alive. The fraud deals with their A-Z claim which is totally unlawful no matter how you look at it. Someone gave me the dead mother excuse and Amazon froze my funds from selling and kept them in a permanent freeze without ever answering any questions. They play these heavy handed tactics which all revolve around stealing or freezing fund that are meant to be paid out.

In this particular case Amazon froze me out and only left one option, to refund the buyer. The claim was a fraud and allowed the person to keep the item and the money and even froze more than they were entitled to. I didn't find the option for zero stars. Overall amazon is a fraud and revolves around the stock market and earnings. They need to keep this cash on hand or they don't make the earning, and when they don't make the earnings the stock plummets.

I bought four $25 Amazon gift cards at Best Buy. When I went to apply them at the Amazon site, 3 of the cards worked and the 4th card gave a useless error message.

So, I buy an Amazon gift card and it does not work. You would think Amazon being a "great" online company would be able to figure out why the gift card doesn't work and fix the problem. Instead, I get, "I'm so sorry, but we can't offer any additional insight or action on this matter." Amazing.

I purchased four items from Amazon.com on December 30, 2011. One item a DVD, Leslie Sansone: 5 Really Big Miles was coming from Optishopper, that is what it said on the site and on my order confirmation and was the return address on the envelope the item came in.

However when I have asked Amazon they said it was Super Fast DVDs, but I believe it is one and the same. The DVD arrived at the post office on Friday January 6, 2012 and I picked it up at noon on January 7, 2012. The envelope was perfectly fine and inside was the order summary and the DVD. The outer plastic wrap of the DVD was also fine, but as I was unwrapping it I noticed the paper cover under the plastic of the case appeared rippled and had a n unusual color at the bottom. When I opened the case I was overwhelmed by a strong chemical like smell and everything inside was wet. The DVD was wet, the paper instructions inside was wet and half was stuck the inside of the cover and the other half peeled away, the stretchy band included with the product was all wet and floppy even though it was in plastic itself.

I could not imagine what it was, but the smell was so strong it made me nauseous and gave my mother a headache. I quickly put it in a bag and tied it tight and put it outside and wiped down any surfaces it had touched and washed my hands, but the smell lingered for hours. I immediately got on the computer to Amazon and was given a refund but I wanted to be certain that Amazon was going to be investigating this and contacting Optishopper and get back to me with any answers as to what I had come in contact with. I did one live chat to get the refund, then another an hour later to find out how to contact Optishopper and was told it was sold by them, but I know on their site and my order confirmation and envelope said it was Optishopper.

About 2 1/2 hours later I did another live chat to make sure that someone was going to get back to me with any answers, I was told he was going to elevate the issue and someone would get back to me in 24-48 hours. Meanwhile I filled out a complaint form about sellers selling on Amazon (Optishopper). On Monday I did another live chat and was told once again they would pass on my complaint and someone would contact me. The 48 hours came and went with no contact at all. So I emailed the issue to Amazon and told them if I did not receive contact in 24 hours, I was going to file a complaint with consumer affairs. The next morning I had an email that said:

"Hello, I'm sorry to hear about the condition in which your 'Leslie Sansone: 5 Really Big Miles' arrived. It appears like the package was mixed with several other packages by USPS. So, your shipment was damaged during transit by the carrier only. I'm forwarding your feedback about USPS to our shipping department--I know they'll want to hear about your experience. We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback. We hope to see you again soon."

I wrote back that that was completely untrue because the envelope was fine, not wet, no discoloration, rippling, nothing. Whatever happened must have happened at the sellers warehouse and never would have made it that far had it been wet on the outside or anyone in the USPS smelling the smell. I am certain this is just Amazon's way of passing the buck. Unacceptable. I sent an email explaining the whole issue to Optishopper through the Amazon website and then contacted Amazon again to do a chat to get some information for filing a complaint and was given the address for Amazon's legal department.

I am going to explain the whole incident in a letter and send it to them. However it is now Wednesday morning, January 11, 2012 and I have had no contact from anyone at Amazon and no resolution to my issue and nothing about what the liquid was, since I breathed it in and touched it. I am so stunned and appalled by Amazon's lack of concern and failure to investigate, not only themselves but the seller it came from. I do hope that you can please help me in this issue. Thanks so much for your time.

I received a Kindle Fire as a Christmas gift. It was supposed to include a free 1 month membership to Amazon Prime. I was able to access Amazon Prime initially, and even downloaded a book. A couple of days later, I signed up for Amazon Student, a service which included a 6 month membership to Amazon Prime as well as expedited shipping. The next day, my downloaded book had disappeared off of my Kindle with a message telling me that my Prime membership had expired.

I tried talking the the customer service department and was disconnected 3 times. I finally spoke to someone who told me that I was still a Prime member and the problem should resolve itself after 24 hours (It didn't). I called back again, and finally spoke to someone who was somewhat helpful. He told me that my Amazon Student account overrode my initial signup with Amazon Prime.

When I mentioned that Amazon Student was supposed to include a free 6 month membership to Amazon Prime, he told me that it only included Prime shipping. I told him to go ahead and cancel Amazon Student because it was completely worthless (see next paragraph) and he told me that he would talk to his supervisor and have them reinstate my Amazon Prime membership.

Here is another instance of Amazon advertising under false pretenses: After signing up for Amazon Student, I ordered a textbook by which I was supposed to receive "free and expedited shipping". I received neither of these things. I had to pay full price for shipping, and my order was not expedited. I've given Amazon a lot of business over the years as both a buyer and a seller. After this experience, I am done with the company and I am sorry I wasted $200 on a Kindle.

I would pick no stars if I am able. I am a new seller on Amazon. I was aware that they held the funds for an initial 14 days (which turned into 21 days after the 14 passed), and now they are saying I can only be dispersed the funds earned the 14 days, immediately prior to the settlement date. Fine. Except, I made $180 the first week, and I need that money, too. I call seller support, and he tells me that money will be held an additional 14 days, so a total of 5 weeks, until I receive all of my funds.

Nowhere in their policies or their seller agreement does it say that this is the policy. My friend brought up a question about where the reserve money is going. He asked me if the reserve funds were going into an interest bearing account. I didn't think so, but the more I read the complaints here and other places, I have to wonder. There is probably millions of dollars being held by Amazon for arbitrary reasons, that can be made into millions more, if interest is being made on it. Especially for those funds that are being held for 90 days.

All of this, despite knowing all the shipments made it to the buyer with no complaint. This has to be a violation of some law. I know that if they are making money on the reserve funds. They are absolutely violating the law. I would be very interested in joining a class action suit against Amazon. I am waiting for a supervisor to return a call.

Amazon closed my seller account and my wife's account and the only reason they would give is that our last name is the same. Imagine that, what morons! We have been faithful Amazon customers for many years and out of the blue, our account was closed and all pending sales suspended.

This ridiculous practice has to be somehow investigated as every company will give you at least a reason why an account is being closed/changed/augmented. You may not agree with their practice but you'll at least know what is happening. How is Amazon allowed to get away with this ** by simply stating that they don't divulge customer information to the exact customer who's account has been suspended? We, as consumers, should demand better service than that!

I have sold on Amazon in the past and not had any problems. However, I had accidentally created two Amazon accounts with the same password. Apparently, this is a violation of company policy, so one of my accounts has been frozen. Of course, they didn't freeze my account until they owed me money. Total ** and they won't pay me until 90 days. The customer service won't help at all. They say they have no ability to resolve my problems but won't forward me to someone who can.

"Bad Password" leads to a frozen account. While attempting to log into Amazon.com last week (day after Christmas), the system refused to accept my password, allow me to change my password, thus locking me out of my account. We have purchased tons of stuff from Amazon, including a lot of Kindle downloads. I have made repeated attempts to get this problem resolved via Amazon's "customer service" (a serious joke), but to no avail.

After four attempts to speak with the Amazon customer service people (many who cannot speak very proficient English), we have been told that an "account specialist" is the only person who can unlock our account, but they will not pass us to an account specialist over the phone, and after four or five promises to have someone contact us to resolve this issue, no one has. Our only alternative, according to their customer service reps, is to create another account, using the same email address and another password, and lose everything in our entire purchasing history, including all of our Kindle books downloaded, and we will have to repurchase all of the books we have already paid for! Is there some way we can get this issue resolved?

I've been with both Amazon and Google since their origins. Amazon even sent me an insulated drinking mug for consuming so regularly. I thought that as a company, it was a gift to mankind. So fabulously efficient. Likewise, Google .97 per cent relevance in its search engine. Then what happened? Pathological greed consumes both. Very soon for me it will be goodbye Amazon, goodbye Google. They can fill in the blank spaces here.

I try to send a gift to a friend and Amazon determines to flog off a title to me that I bought ages ago. This title had nothing to do with my gift. 2 items end up in by a basket. Where did that stupid second come from? Odd how mistakes consistently benefit the company. My daughter tried to send me a gift for my Kindle. It didn't work. I ended up buying a copy of the title myself.

What gives with the gifts. A clumsy attempt to defraud people. Amazon was once novel. Now it's very, very old in its behavior.

My wife and I are Kindle owners. My wife purchased a Prime membership that costs $75 per year. She added me to it with a family/guest membership. One of the purchased features of Prime is the ability to borrow one Kindle book per month if you own a Kindle device. In other words, you cannot get the borrowed book if you read your Kindle books on any other device, including Apple products. You have to purchase a Kindle device. But that's not even my complaint.

My complaint is that Amazon will not allow me to borrow a Kindle book unless I also pay $75 per year, even though I am a Prime member as a spouse/family member. So even though we have spent thousands of dollars on Kindle books alone, Amazon requires every family member to pay $75 every year to borrow even just one book from their lending library. That is outrageous!

We have loved Amazon/Kindle and have purchased several Kindle devices. I have recently upgraded to the Kindle Fire and have purchased the Kindle Touch as a Christmas gift upgrade for my wife. We have even been talking about buying Kindles for the kids as well. I spoke to Amazon about this and they say,"That's the way it is, sorry." With the amount of money that we spend at Amazon on Kindle books, we should at least be able to borrow books after paying $75 a year for a membership. In fact, we should be able to borrow one book a month simply because we are Kindle owners who have purchased tons of Kindle books from Amazon.

I am so outraged by this policy that I am going to think about switching our loyalty back to the Nook. At least with Barnes & Noble, you can read books on your Nook for free while in the store, without spending $75 every year on a membership. Shame on you Amazon! We were loyal customers but now we have deactivated our "Buy With 1 Click" button.

The so called "shipping credit" that sellers receive for items often only covers 50% or less of the actual shipping costs for items - particularly items that are over-sized. As a result, the seller ends up paying the cost out of their own pocket. I have sold 3 items in the last week that resulted in about $31 in credit received but cost over $75 to ship. This is a very misleading business practice.

On 12/29/10, I checked my bank statement online and found out that these Spirit company had taken out $59.95 from account without even letting me know or asking for approval prior to this. Extremely upset about it, I contacted the 1800 number they had and had to speak to four different people and all they had to say to me was sorry like if they were trained to say this to us "Their victims". All they told was to wait four to six weeks to see if they could check my original application which I do not recall clicking on this annually automatic renewal. As a customer, I know the customer is always right and whoever runs this department or company doesn't know or don't care. They just want their money. I am writing this to advise people out there that if you going through the same situation, let's get together and do something about it because I just wonder how many people on a daily basis they do this to.

To Robin of Brooklyn, NY October 28, 2011; If you read this, let's do something, talk to a lawyer or something. I can't let them keep my money for something I never even used. Spirit Airlines offers a "9 Flight Club" claiming that you can take advantage of all these great deals all the time. When in fact, it's virtually impossible to find one of these flights actually available. To join the club you have to pay a $40 fee. In the small print somewhere after signing up for this online, it states that your membership is automatically renewed annually unless you cancel before it is reinstated.

But in the large print, it also says, "you can cancel at any time! " (but not with getting your money back). And in the meantime, you will receive an average of one to two marketing emails from them per day. Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached), I saw a charge on my credit card bill for 59.99 from Spirit Airlines.

When I contacted Spirit (via email, because they do not publish a customer service phone number) to tell them how upset I was, they said, "Sorry, all annual membership fees are non-refundable." I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.

I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish. Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now, I get nothing and they still get to keep my money. They owe me 59.95

for another shipping. Instead, he filed a complaint to Amazon. I explained the situation to Amazon, but they ruled that even though it was the customer's mistake, I was responsible for shipping the item a second time and must pay the additional shipping fee. This is a clear cut case and Amazon was wrong.

I have been selling items on Amazon.com for 9 months. I have 241 feedbacks, all positive and no negative. My customer metrics are perfect. I was selling unlocked iPhones. I received an email stating, "It has come to our attention that you are selling unlocked phones that have been previously tied to a carrier which is a violation of our policy." I called Amazon and they told me it was because I put the words do not update the phone. I asked them if anyone had called and complained. They said no one had complained about me but that they reserve the right to assume.

What the hell? Guess what else? The freaking technical product details Amazon publisher says the same thing. I was simply repeating it in my listing. They sent an email stating my account was closed for good and they were holding my balance for 90 days. My balance is $2,234.00. I wish to join a clash action lawsuit against the company. They are built on fraud. I hope the company fries and the officers burn in hell.

I order running boards for my pickup, "slightly" used according to Amazon. They went through this long process of making sure that they understood the make, model and trim (crew cab) of my pick. Picture model number pops up all looks good, just to verify (I have had more than my share of problems with online shopping), I went to two other independent sites to verify model/make, sure enough it was correct. 5 days later get the package, couldn't be plainer than the face on your head "Standard Cab"! 1. These weren't slightly used they hadn't even been unpacked, they obviously were not for a Crew Cab. They may have been returned previously for the same reason I am returning them.

I have been going back and forth with Amazon. They have told me like many others that there is no replacement, even though the website clearly shows there is UNSAT. They told me UPS will make three attempts to pick up the return. I have told Amazon I am not taking a day off of work to return their screw up, and I am not driving their screw up to UPS. I have also filed a dispute with my credit card company. If they want their package they can pick it up from the porch and KMA. Done Forever with Amazon!

Why don't all you sellers using Amazon start a dedicated website, get as many businesses as you can, and bring a class action against Amazon. Make sure it gets loads of media publicity!

My rating is a -10. It was terrible and is still currently unresolved. I have never used Amazon to sell anything until now, and I never ever will again. I, like most average people, am broke. Due to my family situation and my husband's line of work, paying bills is always hard and often impossible, much less having a lot for Christmas. The hits to the economy, rising cost of mortgage, food and fuel, make the winter months especially hard on us, as well as millions of others. We're just trying to scratch by, feed our kids and hope we don't get sick or hurt, because we can't afford insurance either. Now, stepping down from that soap box and onto another, I'll tell you my problem with Amazon, at length.

Because of my family's financial hardships, I try to make bits of cash here and there, whenever I can. I do garage sales for myself and others, often with things I've gathered or been given, among other things. It's never much, but every little bit helps. So in the process of doing an estate sale for a friend of the family, I was fortunate enough to be given some items that I wanted before the sale. I picked a few things that I needed at home, or could sell for a couple of bucks. One of which was a Halo 3 collector's helmet, a game holder set up. After looking around at what it actually was and comparing the condition of mine to new, I placed it on Amazon.com for $60, to stay lower than the others and sell it faster, hopefully. The item was already in the system, I didn't have to input any specs, just what it was and picked a picture.

Amazon suggested a shipping fee of $3.99, charged to the buyer, and that I would receive back as credit with my payment. I assumed, mistakenly, that since the item was in the system already, with the dimensions and weight included, that the shipping cost would be somewhat accurate. I don't ship things, all my family lives near, I just had no cause to think that was so unreasonable. I actually had to pay $13 for standard shipping, which I was very unhappy about. That's a huge difference, and even though they wouldn't be able to say an exact cost, they should have a more knowledgeable system than that, to low ball it by triple.

At the time of posting the item for sale, there were lots of pop ups about how costs, payments and charges worked, what Amazon would be keeping for what sort of orders, and so on. It was all very confusing. I just wanted to get through it and hopefully get a little extra cash for the holiday season. After a while, the sale happened! But I had to pay so much more for shipping, I called Amazon and complained, asking what could they do to help. They said nothing, that they recommend we charge more to make up the extra shipping costs. But how am I to know that it would be so much lower, and how would I know how much it would cost beforehand? Are we supposed to box it up, go to the post office, have it weighed and then put it online?

I don't think that's how most do it. We have things in our house to sell, we put them on line, then we box up and ship. It's unreasonable for them to expect everyone to know how much difference it would be. And why do they suggest so much less anyway? Just an extra way to screw us, I say. So anyway, the real point to all of this is, I was mad that I had to pay that much shipping and think they are wrong, but I'm enraged at the fact that now that it's been shipped, they haven't given me my payment, because of a mistake they are making.

My credit card recently expired and a new one of the same number was issued, just a new date. I updated my Amazon account info with the new date, which it showed it was accepted, as well as putting in my deposit information, routing and account number, for my compensation to be sent. The account then refused to move off the page, continuing to alert that my card was invalid. I signed in and out, re-entered several times, called customer support and everything. The calls were beyond frustrating, the reps really don't listen very well at all, or they're incapable of understanding due to idiocy. No one could help, no one could understand and no one could fix it. After 3 attempts, I was finally sent to the payments dept, who said your bank is denying the $1 card verification to your account and that I call them. So I do, and they tell me Amazon is sending it with the old expiration date and they won't approve it until they send it correctly.

So I go back to Amazon, IMing this time, as I'm too angry to speak properly. I explained it all very simply in the first 3 sentences. He then wastes my time for 20 minutes, while I explain 4 more times, before he realizes that he can't help me from his department. I'm boiling at that point. I really need this money, even with the 18 or so percent that the greedy bastards informed me they'll be taking. That must have been in one of the confusing pop ups. I update, redo, re-enter and re-input everything, again. Still not working. Again, I call Amazon, again I explain and re-explain, again I am transferred and re-transferred. I'm now past the point of rage and into blind fury.

I finally get a person who tries and tries, with all of her might, to no avail. They say the card is updated, the bank says they're doing it wrong. I'm saying who give a frick and frack about the $1 credit card verification anyway!? I'm owed a payment, not buying something. You have my routing and account numbers, and my credit card number is irrelevant in this matter. Someone, somewhere must be able to override this, seriously. This is Amazon, a multibillion dollar company, known worldwide, millions of consumers and no one can get me my $52? No one? It's nothing to them, they don't know me, but I need that money. Really need it now. I'm not waiting for the payment department to research my case and get back with me, if you can't do it now then transfer me, again, to whoever is the most in charge in the building.

I then talk to, yell at and berate the supervisor for a few minutes. She then cancels the card on my account, re-inputs it and it goes through "blank stare". Are you kidding me? Two hours of torment over the phone, computer with "customer service" and that could have been done minute one. I'm ready to murder now. The good news, now I can get my money, right? Oh no, sorry, still not. I have to request that the payment department issue a special payment because payments have already been issued. What? You owe me money, you have put me through hell, it has been your fault all along, but I'm still not getting my money. It'll be a few days in processing. Kill me.

All those many, many reasons are why I will never, absolutely never, sell anything on Amazon.com, ever again. As soon as the money is deposited, my account will be closed. And I will continue to post, report and file complaints against them for this until I get tired of doing so, which will be a damned long while.

I opened up a seller account earlier this year on Amazon. I'm not a wholesaler or retailer. I am just selling miscellaneous items from my home, and my grandmother's. After I started making money, they put a hold on my account, stating I was under review. It was nonsense. I don't have any negative feedback, or claims. I ship out the items myself, and the products get bought on the webpage, so Amazon gets the money right away. So now, Amazon got paid for my stuff. I keep getting the runaround, and bogus auto emails about the account review process.

The money should have been disbursed as of December 8th, which was prior to my account going under review but they held my money anyways. This is not the first time it's happened. There are two other websites with people posting information, such as what I have stated. They say that it happened to them as well. If you are just an individual seller, they make up bogus reasons, and keep your money for 30 days. There is no rhyme or reason why they did it.

My partner and I have been longtime business partners in the city of San Francisco. We have a seller's license, a business license, and a fictitious name certification. We opened an Amazon account and we were selling high volumes of items. What we do is buy storage units and sell the contents. We also go to estate sales, garage sales, and electronics stores and have proof of every single transaction made. Before we sell items, we always get them appraised and make sure every item is authentic. We opened an Amazon account to try and sell some of our items. Over the course of a month, we sold over $5000 in goods, about a thousand of which Amazon took for fees which is perfectly fine, considering we were selling so much. We didn't have a problem with that at all.

The problem came after about 30 days of having our account opened. All of our listings were taken down and the account was suspended for some unknown reason. We called and emailed countless times. And we even sent a certified letter to the headquarters requesting a reason for this. 2 weeks after that, we got a response phone call from someone in India. They barely spoke English. They wouldn't give us a name or ID number. After asking for a supervisor, they told us to "** off", telling us our money was gone and that he was the supervisor. He hung up on us at that point.

We tried contacting them again and again and still got no response. Two weeks later, we received a call telling us that our account was being revoked because we sold an item that wasn't real, or they called fake. Like I said above, we don't sell fake items. We get everything inspected before selling anything from our storage units. We provided all the appraisal documentation along with all the receipts we had and they still didn't get back to us. They told us that the account was completely suspended and that we wouldn't get the money for 90 days. Then, we got told a different story from someone else, saying that the account was closed because it was somehow related to another account that had been closed down. We were floored because this was the first Amazon account we ever had, so it seemed impossible that this could happen.

We tried getting more information to try and fix the issue. We were told so many times to ** off. It seemed like this was just a high scam on behalf of Amazon to hold our money for 90 days. As of now, nobody will take our calls, and they hang up on us immediately. I can't reach a supervisor because when I ask, they just hang up. I think it has to do with the fact that we had made about $5,000 in one month and they saw an opportunity to hold onto it for 90 days. Since my partner and I own a small business with a business license, naming rights, and seller's permit, this becomes a problem. It's because we are now being heavily taxed it seems every week from Amazon just for having our money in an account. They are not supposed to do this since we file taxes quarterly. Legally they can't tax us because we own a legitimate business. They do so anyways.

Up until the suspension of our account, we had about $5000 in the account. And we know because of weekly taxes and Amazon fees, it's down to $3500. There are now open claims against us from customers that didn't receive their items, because we have been unable to grab their address information to send out anything because of the suspension. We have been unable to contact any of our customers because we simply can't get online. Also, these complaints are going to Amazon. And they seem to be refunding the money directly out of our account without permission, and without knowing what's been happening.

It's just a huge mess at this point, and we don't have the money for an attorney. We're late on our mortgages because of this and we may be homeless by the end of the month because of this. Upon doing some research online, we found out that tons of people with extensive selling records and stellar feedback had the same issue, when a lot of money started being made. It's completely ridiculous at this point. We need our money. Please help!

Ordered HD DVD but does not play. Seller doesn't want to refund because item was opened. How do you play a DVD if you don't open it. HD DVD players are not manufactured any more. HD to my knowledge is 720p/1080p/blu-ray. I would take a replacement in standard definition but seller didn't even offer a replacement. How many customers will lose their money to outdated products like this without refunds because of opened products. Ridiculous scam!

I had a sellers account with Amazon and I never had a problem. I sold 35 items with no problems. I had two returns because the one customer had a problem with the item and the other--it was defective. I refunded both customers. I had one customer who had a defective item and wanted to exchange it. I didn't even charge them the shipping the second time. I fulfilled the item. I only had 100% positive feedback. Amazon, this past Monday, canceled my account and said that I had a 12 % return rate which is not true. They are holding my money for 90 days.

Yesterday, they contacted me and said that another person says they didn't receive my item and they state that they contacted me ten times. I have shown proof of delivery and she had proof she contacted me twice and I responded immediately. Amazon now refunds this person's funds without me getting my product back. I believe that this person is a sociopath and has done this with other companies. I am filing charges against this person on Monday for theft by deception.

Can I do anything about this and, if so, how?

In September 2011, I ordered two books (Sweet Shaven Angels, Shaven or Unshaven) from Amazon and gave all data of mine including my banking details. Amazon confirmed my order and promised to send the books between October 25 and December 4, 2011. So far I have not received anything. Where are my books? I would greatly appreciate your response.

I received a kindle as a gift. In less than three months, the kindle stop working. I contacted Amazon and the staff was rude. I was later ship a replacement as a refurbished. I don't understand why is it that a credit card had been submitted in order to get a replacement e-reader. I am not quite as certain if the replacement kindle has Wifi and 3rd G. I can't get a definitive response. I would like some feed back. What I don't understand if a product was brought new and given as a gift, why send something that was refurbished and then demand credit card information. I hope to hear from you at your earliest convenience.

We were told that the problem is widespread. The corporate office refused to take my phone call.

Amazon.com requests our social security numbers. ls this legal?

I sold a HTC windows phone to a customer on Amazon. Prior to selling this phone, the customer asked me about my return policy and I told him that I will accept a return if he returned the phone in 10 days. After receiving the phone, the customer gave me a 5 star describing the phone as excellent. 25 days later, he requested to return the phone claiming that the phone is defective. Amazon forced me and threatened to deduct my account if I don't refund the customer. The phone was finally returned to me in a very defective condition and yet Amazon insisted that I should refund the full amount.

Amazon should be closed down. This is a company founded on fraud. They stated that sellers have the right to inform customers about their refund policy yet they didn't respect my refund policy. They forced me to take a defective phone which the customer have used for two months and then threatening to withdraw the full amount from my account. I wish to proceed with legal action against Amazon.

I have been selling on Amazon for about 6 months now. Just last week my sales went up a lot. Good! Money for Xmas.

But no, Amazon decided to hold my money for 30 days. Said they are doing a review. And it takes 30 days. Now I can not restock. And will not get paid till January 2012. And how convenientthe seller team doing this has no phone? I don't believe that.

They need to be sued. That would be like me going to Wal-Mart and holding their money till I felt like giving it back. I would be I jail. This is robbery. It is a crime. And yet they are getting away with it. They are holding $1,598 of my money. Now I can't buy more stock to sell. We need a class law suit. My email is **.

I am extremely disappointed by the quality of the product shipped by Amazon.com. and Amazon's inability to offer an exchange despite having the product in stock. I had ordered the PS3 bundle (Black Friday deal). I received the shipment a day late, no problem. After unpacking all the components and connecting the PS3 to my TV, I finally inserted the first game CD from the package. The PS3 made a weird noise (like the CD was getting ejected) and nothing would play. No icon on the screen. I tried the same with another CD and the same sequence repeated itself. After a lot of debugging (looking through user manuals, forums, etc.), I realized that this was a defective piece and that the blu-ray drive was not working and I needed a replacement.

Ideally, I would have liked to get an exchange, but Amazon would not offer that. They were only able to offer a refund. Now, I will not get the same price for this package since the Black Friday deal is gone. I am highly disappointed with Amazon for not offering an exchange. I can see that they have the same package in stock, but they want me to pay the higher price now instead of offering an exchange! This is ridiculous! First, you made me go through the pain of shipping back a defective package and now, you're not even offering an exchange! I will never shop with Amazon again, a retailer that I used to love shopping from until yesterday!

I have an Amazon Prime membership which guarantees two day shipping. I purchased items on 11/22/11 that were guaranteed for delivery on the 25th. Amazon sent the items by UPS on the 23rd, but changed the delivery date to 11/28. Amazon's customer service could not explain why the shipping date was changed and initially claimed it was due to the Thanksgiving holiday. As the package was shipped on Wednesday the 23rd and won't be received until Monday the 28th, it's clear the order was not shipped via two-day delivery. As such, it would appear Amazon used the Thanksgiving holiday as an excuse to alter the terms of the Prime membership, and to likely save millions in delivery costs by not shipping items via second day delivery as promised.

For me the consequences are that I paid $79 for a Prime membership that is not being honored and the guitar humidifiers I purchased did not arrive on time and my Martin guitars are drying out in Colorado's low winter humidity as I wait for the order to be delivered. As other Prime members who encountered similar problems are unlikely to seek recourse for their individual delayed orders, I believe a class action suit should be undertaken as this was not an "accident" but a fraud that likely netted Amazon a considerable savings in this week's shipping fees.

I have been a user of Amazon for 1 year (on my first account). I opened a new account because I didn't remember my password. Amazon did not make it explicitly clear that opening up a new account, using the same information in another account (my primary/first account in this instance), was in violation of their rules. My new account has been simultaneously active with my older account for the course of 3 days, before I received an email from Amazon, stating that my accounts have been indefinitely closed.

During the course of the 3 days that I opened my new account, I have made 5 separate transactions, totaling to $185.50. My items have already been shipped, and my funds have been frozen for 90 days, in which, during this duration, Amazon has full possession. I have avidly pursued the Amazon "Seller Performance Team", who issued the email, about information regarding the closure and withholding of my funds, and the ultimate resolution of my issue. It became apparent to me, as per my search to find means of communication with Amazon (phone numbers), that Amazon's " Seller Performance Team", did not have any provisions for verbal communication (phone numbers), and when I sent an email replying to the "account closure" letter, I received an impersonal, generic, and unhelpful response inhibiting any form of further resolution.

The only way that I could contact Amazon was through their customer service number, and through that, I planned to access the "Seller Performance Team". Instead of having a helpful, informative, productive, and mature conversation with, not only a seller representative (Oscar **), and supervisor (Gus **), I was rudely suppressed, yelled at, and hurried off the phone. My items have been shipped, Amazon refuses to help, my money is being held, and I have no where else to turn. I am earnestly seeking your aid in the resolution of this matter.

Amazon sold me an item without warning that this item is not returnable. They shipped it to me (a simple electric shaving system from Braun) without any issues but now I tried to return it but Amazon's response just did not make any sense.

My question is how is it that Amazon shipped it to me and now I cant ship it back to them? Amazon's response was, "I'm sorry, but due to safety reasons, we cannot accept the return of any hazardous materials--these include but are not limited to items that are flammable, gas-powered or use propane or natural gas--at any of our fulfillment centers. The risk of accident is simply too great and we cannot accept the return of products that have special shipping restrictions imposed by the U.S. Department of Transportation.''

I am an Amazon Seller. I received an email, two days before I was to be paid, from Amazon funding telling me they have suspended my account, saying I didn't get permission to sell my products. When I signed up, a seller only had to have consent, to sell cars. They said they are holding my funds for 90 days. I have emailed different departments, and I am being told different information. I have no claims, and no chargebacks. I was a good seller. Now they are saying they decided not to allow the items at this time, so they changed their mind about the items, and I don't get paid? Amazon gets their commissions immediately, and have sellers wait two weeks to get paid. They took 15% of each of my sales.

I was told the decision was permanent, and I would no longer be allowed to sell my items on Amazon. They can change any of their policies and procedures at anytime without notice. This is an extreme hardship to my family. Amazon was my only source of income, and now we are going to be evicted, and my daughter and I have nowhere to go.

I have attempted to recoup postage charges ($47.60 US) for returned items and can find no address to which to send the receipt. There is essentially no address to which one might send the receipt which they requested for a credit.

I used to sell e-books on Amazon through their e-doc program. When I stopped selling, I asked them in an email to remove the titles, and that I was no longer selling the books. This was 4 years ago. Recently, I found the books are still on Amazon, because they have been on the top sellers' area. Now when I contact Amazon with the information, and that I want to get paid for whatever sales have been made since 2007, and that I want the books removed, they give me the run around.

I have called customer service, corporate HQ, sent emails to many different departments, etc. They want an email from my original email address yet, since I don't have the domain any longer, I can't get to the email. I don't know if I have $5.00 in the account or $5,000, because they won't talk to me about it. I've had 3 people say they were going to call me back, and I've had not 1 response.

Hi! Just to let you know that Amazon have taken twice the amount of the last purchase directly from my bank account in 2 different date. I call the Bank this morning and they confirmed to me that is not the first time they are doing that and they is many peoples complaining, I personally see it as a robbery and put a query via the Bank and told them that I will go to all the blogs and website to pass the information for the peoples to know how they are and to be very careful if better not buying through their website.

This cannot be tolerated, we go with trust and they rob us. For sure they lost a client and I am going to make sure to make them losing the most possible .

A customer purchased a product from my company on the Amazon store. The customer requested a refund, which we handled promptly and issued a refund check to the customer. The customer also filed an A-Z Claim as they did not like the amount of the refund. I got an email from Amazon closing the case as we had issued a refund check.

One minute later, I got another email from Amazon telling me that upon further review, they have determined that a refund check had not been issued and they would deduct the funds from my account. I immediately replied telling them again that the customer was refunded. Amazon ignored my reply, ignored my original documentation of the refund and took money from my account and jacked up my reserve, costing me even more money. This happened on October 12, 2011.

It has been over a month and daily, I send emails to their customer service department, their seller support department, and their A-Z Claim department all of which just get case closed and no responses. Amazon called me a liar, stole money from my account, jacked up my fees, and won't respond to my emails. Sellers, beware. You don't need Amazon to do business. You don't need a 'partner' that steals from you.

Amazon deleted my main account which was the wrong account. On 11/13, I tried to change a email account associated with my main account at Amazon that I have had for years and which I have purchased a few thousand dollars of merchandise over that time. Since the email (Hotmail) associated with it, the one I use to log into Amazon had recently been compromised, I was trying to change my account information.

But I kept getting an error message from Amazon that there was another account using the new email. I want to and ask if I wanted to this account to use that email, which I tried to do but it wouldn't. So of course, I called Amazon support and ask them to delete the 2nd account information so I could change the information on my primary main account. They stated that it would take a couple of hours and I would get an email confirming the account was closed.

So, when I finally got the email stating that the 2nd account (which is a Gmail email account) had been deleted and cancelled, I figured everything was okay. So, I logged into my main account (hotmail) in Amazon and it won't let me log in and I tried everything to log in! So I called Amazon (very upset of course) and I ask them why I can't get in and they say, "because the person deleted the hotmail account one." I said, what? They were only supposed to delete the Gmail account, but they did both. But they said that they could pull up and restore my Gmail account but could not restore my Hotmail account which had all my recent orders (one I just placed), my bank card information and other account settings.

I am furious! I spent an hour on phone being put on hold and them asking, of course, all the information about the main account and claiming it was a mistake, "We're So sorry?" So it didn't get resolved in that phone call and the person said that a person (supervisor?) would be contacting me first with an email (which I still haven't received) and very shortly by phone to see if they could get my account restored. That is the last I have heard and that was hours ago. It is now 9:30 at night, no email and no phone call!

Amazon has really ** me off this time for the last time. I have issues with shipping before, and products and even trying to cancel orders even when they haven't shipped. But this takes the cake, I am just wondering if I could sue their company for this (deleting my account)? Probably not, but I would sure love to!

So here I sit unable to access anything on either accounts and playing the waiting game. What a waste. What a corporation Amazon is. Besides that, both people I spoke to were not located in the USA and I could barley understand what they were saying and kept mispronouncing my name incorrectly. Even when I told them again and again the pronunciation. That was annoying in itself, on top of it!

Beware when ordering from Amazon, they have shared my e-mail with numerous sites. Before I purchased from amazon, I received little to no spam garbage sales e-mails. Now, I receive 10-15 a day. My business associates told me that I should have set up a garbage e-mail just for this purpose as Amazon has this rep, but now I'm screwed.

I emailed amazon (as you will never get an actual conversations with anyone from Amazon) and just got lame statements that they would stop sending Amazon marketing updates in the future. They have sold my e-mail address! Read up on all the poor experiences and be prepared by having a garbage account if you want to take advantage of any offers they might give you.

Amazon and your Social Security Number. Which is it? Do the IRS regulations require the collection of your Social Security Number by Amazon regardless of your sales volume, or is it Amazon's policy that alters the threshold? My concern is that of privacy. If the IRS regulations do not require Amazon to collect my SSN because I do not reach their threshold, which I do not, then just what is Amazon going to do with that information? If nothing, then they don't need it; if something, then I have serious concerns.

Back in March, Amazon was clearly stating that IRS required Amazon to collect my SSN, regardless of any sales volume threshold. In an email from Amazon to writer Steve **, which Steve published on the internet on March 31, 2011, it states the following:

"Beginning with the 2011 tax year, new IRS regulations requires that U.S. Payment processors, including Amazon, file form 1099-k for sellers that exceed $20,000 in gross sales and 200 transactions in a calendar year. The regulations also require that sellers have taxpayer identification information on file, regardless of sales volume, in order for backup withholding not to apply on gross sales."

And in Amazon's current FAQs, they clearly and deceptively state that is the new regulations that require me to provide Amazon with my Social Security Number, regardless of sales volume.

"FAQ #4: Do the new regulations apply to all Amazon sellers? Yes, however at this time only sellers that exceed 50 transactions in a calendar year, regardless of sales volume, will be required to provide taxpayer identification information to Amazon."

However, in Amazon's email to me, as well as further down in Amazons FAQs, the onus switches from the regulations to it is Amazon's policy.

Email to me: "Beginning with the 2011 tax year, new IRS regulations requires amazon to file a form 1099-k for sellers who exceed $20,000 in unadjusted gross sales and 200 transactions in a calendar year. To assist in complying with these regulations, we are requiring sellers who exceed 50 transactions in a calendar year, regardless of monetary threshold, to provide their tax identity."

And Amazon's FAQ answers the question this way: "FAQ #12: I am not going to come even close to hitting the reporting threshold. Why does amazon require my TIN? It is Amazon's policy for amazon.com, sellers that exceed 50 transactions in a calendar year, regardless of sales volume, to provide taxpayer identification information to Amazon."

I interpret the question to be what gives Amazon the authority to collect my TIN? Amazon answers because we said so. Just how cavalier can Amazon get? So which is it, the IRS regulations or Amazon's policy that determines the annual sales volume threshold for collecting my Social Security Number? The answer is both! Amazon certainly has the right to ask for my Social Security Number, regardless of the threshold, however, as long as I do not exceed the IRS annual sales volume threshold, they are not required to collect it, and I am not required to supply it, as a directive of the IRS regulations or otherwise, as long as I am willing to subject myself to the consequences.

From the IRS, I would suffer no consequences; from Amazon, apparently the consequences are that I will lose my privilege to sell my products on their venue. For reasons not yet disclosed by Amazon, they are deceptively using this regulation as an excuse to obtain my Social Security Number, something that they do not have a right to, and something that I believe is an invasion of my right to privacy, a right guaranteed to every one of us by the 9th amendment of our U.S. Constitution.

This is the third time that I received shipping charges that are different from what was shown. The orders were with vendors, but the problem is Amazon's. I live in Hawaii. I know some vendors charge extra to ship here, so I always check shipping rates.

When you buy with 1 Click, there is no recourse in terms of shipping. Here's what I mean. The web page items show $0.00 shipping. It doesn't say for Continental US only. It doesn't say Alaska and Hawaii rates are different. I pressed 1 Click for a $9.50 item that was smaller than a tube of toothpaste and was billed $24.95 for standard USPS shipping. They could have sent it through USPS Priority Flat Rate for $3.95. They could have sent it overnight for $24.95. Another vendor showed $.75 for one item and $1.50 for two items. I approved and was billed $7.99.

Amazon believes that this is a vendor problem. They have their heads in a dark place. This is an Amazon website problem. Their shipping charges are misleading and fraudulent. I contacted them and they wanted me to contact the vendor. I forced the responsibility on them, and then I was told that I should contact them if I don't hear from the vendor. I forced responsibility on them again and told them to get back in touch with me. They are interested in collecting their commissions for the sales but have no interest in taking responsibility when it is their problem.

I bought a replacement computer charger for my laptop a few months ago. My cat chewed that one up too, so I just went to Amazon to reorder the same charger. I received a charger that looked similar to the first one I had ordered, but with slight variations. Since I had received the right one the first time, I went ahead and tried to use it, figuring that it might be a difference in manufacturers or something. Wrong. It was not the right charger for my laptop and it shorted out and started smoking. I contacted the seller of the product, Westronics, multiple times and still no response. I do not understand why the seller has refused to contact me and if it was the seller or Amazon that sent me the wrong charger. I am very displeased with the lack of communication here.

I am a seller and Amazon gave me an e-mail to ship immediately lenses to a buyer. The buyer gave an address of his work place, which has multiple buildings and hundreds of employees! His name was not on the outside shipping label furnished by Amazon. His firm does not even have mail service but pays a Courier to pick up mail at the USPS. He claims the package was not received though USPS confirms delivery to address! Amazon awards him refund & I'm out $560.00 and no lenses! He gives Amazon an insufficient address and Amazon supplies me with it! I deliver and he gets lenses and money back & seller eats $1000.00! I'll fight this until I win! This is crazy!

I got a Gameboy game from amazon.com and it was used. It said it was in good condition. I didn't play it for a week and the game has been corrupted and damaged. It also said that when I first got the game. I also got another game for Gameboy. It was used and it said it was in very good condition. But it freezes up if you play it for more than two hours.

I ordered a micrometer from Amazon.com. The order was filled by Anytime Tools which I now understand "is" Amazon.com. There was no issue with the ordering process and it arrived in a reasonable amount of time. The issue was that the box included a "guarantee" for one year. 6 months later the button on the top has broken. Getting through to "Customer-No-Service" at Amazon.com is like getting into Fort Knox. As it is after 3 months my order does not even show up in my order history and I like to have never gotten an e-mail through to Amazon. It was an unacceptable answer and the sender referred me to the seller - "Anytime Tools". The next e-mail was automatically acknowledge but I never received a response. Let the buyers beware. I would suggest that no on purchase anything from Amazon.com that might require a return. I have purchased my last item from them.

A customer filed an A-Z claim because they changed their mind. They stated there were no issues with the product; shipping was fast, item in great condition as described. They just changed their mind. Amazon stated that they contacted me prior to the filing; I informed them that I was never notified about any issues or returns of any problems. The A-Z claim was filed on the 30th day of delivery. This is also the day I was notified by Amazon that they would be making a refund. My funds were returned to the customer and they get to keep my product.

After this I sold another item the very next day and now they will not release my funds because I have had an A-Z claim against me. I am just a small-time seller and every penny counts. They gave a full refund and the customer gets to keep the product due to their A-Z policy. And now they are holding more money in case it happens again. These people are thieves and so are these customers, they change their mind and don't want the product, so why don't they send it back? Amazon and their policies suck. It's all corporate greed and nothing will ever be done about it.

There are several thieves out there that are very aware of this policy and use it every day. Look up free stuff on Amazon, you will be shocked. I and thousands of others are being robbed by Amazon; they are thieves.

I bought $250 worth of merchandise from Amazon using gift cards that were bought for cash. Once I redeemed the gift cards, they put my account under review. I called customer service, but it was only an answering service. I was promised, every time, that they would get back to me in 24 hours, but nobody ever got back. They told me my account was under review. The order was placed in September and no resolution until now. It seems like Amazon is stealing clients' money, especially money that they control, like gift cards or money from Amazon merchants that they can freeze at will. I will wait another week for a resolution and then I will file a claim in a small claims court.

I will never again buy anything from Amazon. Having read other customers/vendors' feedback, it seems like this policy of stealing funds from customers/vendors is new. Customers and vendors, beware! If you have the time and money, sue them and publicize your case anyway you can (i.e. youtube, print media, investigative journalists, blogs, etc). They must pay!

I ordered the greater journey for $15.99 and paid for the book with my amazon.com visa account. The book never arrived. I was told it would arrive on Oct. 11 at the latest. It is now Oct. 24. I'm in a book group that met on Friday to discuss this book, but I hadn't read it since I never received it. I've written to great price 24 and never got an answer. I want the $15.99 to be put back on my visa account. Thank you. Eleanor **

I am an employee of United Parcel Service. On Monday, 10-17-11, I called Amazon customer service number to inform them that I have many packages from Amazon.com that I cannot deliver. I explained my situation to Abbey, Wyonoma, and Regina. These packages are independent carriers and I cannot forward them or return them back. There are well over 100 packages sitting in my location. Some of these packages are international. I explained all this to the customer service agents. They assured me that someone will come by to pick up these packages. It is now Thursday. Four days have gone by and still, no one picked these packages up.

The funny part, as I explained to the customer service agent, was that there were five or six tractor trailers that sit in a parking lot up the street from me! I said to the agent to send a dispatch to these drivers so they can pick up the packages. They all assured me that this is a top priority situation and will be addressed immediately. This does not represent good customer support for your customers. These packages are all sitting in my office with no place to go. What a poor way to represent your customers! Sadly in due time, if these packages go unattended for a period of time, they will be destroyed as we have no other choice. We have reached out to Amazon and apparently, they don't care.

The address that these packages are at is ** customer counter. My phone number is **. My name is Martha **. I work from 7:30 am till 12:00 pm, Monday to Friday. Apparently, someone did call on Monday night. The clerk at night said that this was being handled by our security department. Unfortunately, this is not true or not somewhat true I should say. We got notification from our security department that the independent carrier for these packages was to come in on Tuesday and Thursday to take these packages. This has not happened and we were told this 3 weeks ago. I also wanted to mention that the manager of my department has also been trying to resolve this problem. His name is Mike **. His number is **. I sure hope that a resolution comes quickly. Thank you.

On August 23, a buyer complained about antenna not being included and this was not as described. On August 28, I responded with a screenshot showing that in description area where I was allowed to write: I described "antenna not included". On October 14 with no further response or action from buyer, Amazon decides to refund his money and let him keep the item. I do not understand how the buyer not responding or returning the item deserves a full refund after review. The printer did use more ink that advertised, much more.

I ordered the Friends Complete Series DVD Box Set a little over a month ago. My order was coming from a 3rd party seller via Amazon. My order at the latest was expected to arrive on September 28th. After my package didn't show up, I then took into following Amazon's A-Z Guarantee Claim. I was first asked to contact the seller. So, I did. Three days later, Amazon finally let me contact them to resolve the matter. Still nothing. No e-mail from Amazon or the company I bought the package from. It's been more than 10 days since I contacted Amazon and still no word. I'm calling their hotline tomorrow and hopefully I'll get my money back on my order. I spent over $115.00.

I submitted items for sale, perfume oil without alcohol. I stated in the notes about the product, that the items did not contain alcohol and it was suitable for shipping with USPS. I earned over $150.00. Then, Amazon.com put a hold on my account. And they canceled my selling privileges. They said I would not be paid after I shipped my items to the customers. I feel Amazon.com is a fraud. The CEO Jeff Bezos in Seattle, Washington should be reported to the IRS for fraud. He is ripping people off left and right.

I bought through Amazon, and The Price Pros listed the item without caveats or warnings as standard, but to make it work, you need to buy an adapter separately. I contacted them and they not only did not apologize, but they did not offer to solve the problem either. Their only 'solution' is to send it back and take a 20% loss as a 'restocking fee' plus the shipping for both ways. I will never buy from The Price Pros again! I am still expecting Amazon to issue a refund.

I listed an item for sale and it was sold on the 18th of September. The person who purchased the item was charged. I inquired about when I would be paid and received an email stating my account was suspended for 30 day. Then, I had to wait another 10 days for the next settlement date and another 3 to 5 business days before it would be available in my account. $5500 item, not a book!

I have ordered a bracelet from Amazon.com which was written that it's a 925 silver containing Swarovski crystals. After I received this bracelet, I discovered that it's not silver nor containing Swarovski bracelet. This bracelet's price was $27.5 and it cost me $45 loss for the extra shipping I paid for this bracelet to reach me in my country. I sent them several complaints which they only considered to refund me the price of the bracelet and didn't consider the other loss of the shipping and custom duty. So I complained again and again but they don't even reply my complaints! And after all they told that it's not their responsibility. How come? If I knew from the start that it will be a false bracelet and not silver, I would not cost myself all this money and order it. I'm really upset from Amazon. I never thought that the customer service would be that bad. I want a complete compensation for my loss and my reputation in the market here in my country selling Amazon products with full trust.

I ordered what I thought was a 'hard copy' version of the "California Penal Code 2011;" however, it was a 'kindle" version, which is electronic. After numerous attempts in trying to exchange this online, there were no options on the website to do so. There are also no phone numbers or e-mail addresses to contact. I simply want to exchange my item or if not available, get a refund.

I ordered stuff off of Amazon.com. I put my order to 1 day shipping. It's not here yet. And I don't know my tracking number.

A few weeks ago, I ordered this item from Amazon marketplace, so it's from a third party seller. Here's my situation:

The seller described this book as "still in plastic". That was all the seller said, so I was definitely sure that it's the whole book I was looking for. However, it was only few chapters of the book (It's a loose leaf), so I told the seller that it's not what I ordered and I wanted her to refund or exchanged it for the right book. She said that I should have read the description that it gives, but as I already said, all they gave to me was the name of the book. I even checked invoice and shipping confirmation e-mail. There's no explanation that it includes only parts of the book, so I asked her to show where I can see the description she put.

After I asked this, she did not answer my question and kept saying, "Just send the book then I'll issue the refund." So, I captured the screen that I got when I ordered and what she explained about the book.

After that, she said, "I am so sorry that this has happened. I am only human and I do make mistakes. As you can see, I have a great rating and the customers that I deal with are really great even when there is a small problem. I do take some responsibility for this problem and will learn and fix it for the future. You only pay a portion of the postage anyway, because when the postal rates go up, Amazon does not go up. So really, we are losing money every time there is any order. You are the first customer that has complained about something. I get one at least every time school is starting. I will be waiting for your book. Paula."

She even implied that I'm not nice and she doesn't want to pay extra charge for her fault. Also, she didn't admit her fault. I realized that I can't deal with that kind of people, so I sent the book paying for $4.59.

Today, i got refund from her or amazon.com for the book price and shipping when i first got the book in mail: $28.99. It wasn't including portion of the shipping charge when i sent the book back to her. I emailed her again, and i just got back an e-mail from her saying, "Do you always tell people what to do? You could have sent the book back cheaper than what you mailed. So, I do not feel that I owe you anymore."

Here's my point: She kept changing what she said. I mean, she said that she has the right description at first, and then she said that she mixed-up but there's a fault on both. After I sent a few pictures of what I saw, she said she was sorry but still can't take the whole responsibility in this problem. And finally, she said she's not going to give part of the shipping charge that I paid.

I've been really frustrated while dealing with this problem with her, but I still think I have to get portion of the money back. It's not about the money. It's only 2 dollars that I can get back. It is about being respected. Furthermore, it is about the duty of a seller and a customer. If there's a problem, customers have to let them know so it can't happen next time to other customers. If a seller has a mistake, they have to try to fix it and take responsibility no matter how much they have to pay more.

Also, before I emailed to Amazon.com customer center, I told her that I was opening dispute with Amazon.com, and I got this email from her:

"Please concentrate on your studies. This is so ridiculous and childish. I cannot believe that you are making such a big deal out of this. Grow up. You should have known what you were ordering in the first place. I know that I am not perfect, but when I do make a mistake and had to deal with a customer, they were really nice about it and were more mature. If you would have waited on me to respond, I would have told you to keep the book. Also, you sent it back to me priority mail instead of standard shipping, which would have cost you less. Are you going to cry over a few dollars? Grow up. - From Paula who is old enough to be your mother."

Like I said, I'm not dealing with her in order to get two dollars. I want to be respected and for her to admit what she did. I'm very upset that I felt insulted when I got this e-mail.

I can't really talk to her about this problem anymore because she keeps blaming me and does not listen to me, so I'm trying to find a help to fix this problem. I hope you can help me in some way.

Thanks for reading this.

Sookkyeng **

I thought that their seller account would be as easy as it is with half.com which only request atm/credit card account information in order for me to have my money put into my account, but it is not. They require both atm/credit information and bank account information and my bank information will not go through.

I am not working and now, because I cannot get through them via phone to resolve this issue, I cannot buy my two daughter's school supplies for this school year! What do I do now in order to get the money you owe me?

Sellers, beware. I sold my textbook through Amazon. Amazon sent me an e-mail telling me that buyer claimed he/she did not receive the product after a month later and demanded for the refund. The package was properly packed, sealed with the address printed from Amazon. How could this happen?

I ordered a cue stick repair kit today and found that I didn't need it. All I needed was the tip for another stick. I've tried to cancel the repair kit and their site has a place where it says "cancel order" but it was a lie. You can't get on the MFR to cancel. I'm getting really tired of this kind of crap happening. It seems like these people lie and you can do nothing about it. So I'm telling you, I would really appreciate it if you could finally get them straight. Otherwise, I'm going to have to come after you for the money I can't get back.

I sold over $600 worth of items on Amazon. I received $300.00 dollars, and then they suspended my account talking about violation. Then, they want reinstate my account or refund my money. I have shipped the items and a delivery confirmation has been confirmed and still, they refused to release my funds. Talking about a 90-day investigation. This is the most unprofessional company I have ever seen.

I signed up for Amazon Web Services with valid credit card information. And they hold my account. Sending this message: "We were unable to validate important details about your Amazon Web Services (AWS) account. Your AWS account has been placed on hold pending additional verification. While your account is on hold, you will not be able to log in to Amazon.com or the AWS portal. If you do not respond within four days of this email (by 4 p.m. PDT on Saturday, August 13, 2011), your AWS account will be suspended and you will no longer be able to access AWS services. To avoid suspension, please fax us a copy of a recent credit card billing statement for the credit card presented on your AWS account. The faxed statement should include the following information--Attention to Amazon Web Services, name on the AWS account, billing address on the AWS account, billing telephone number on the AWS account, email address associated with your AWS account. Our fax number is +1-206-266-2752. If you have any questions, you can contact us at aws-verification@amazon.com. We apologize for any inconvenience this may have caused you and appreciate your patience with our security measures."

After sending them the right info, they sent me this nice go-to-hell message: "Thank you for contacting Amazon Web Services. After a review of your account by an account specialist, we have decided your account will remain blocked. We regret we are unable to provide further information on this situation. Any subsequent accounts that are opened will be closed as well."

I received an email the evening of 8/2/11 regarding a refund from Amazon.com for an iPod Touch for $405.79 that I never ordered nor ever received an email confirming an order for. I attempted to login to my Amazon account the morning of 8/3/11 and could not.

When I engaged in a live chat with an Amazon.com representative, I was advised that my account had been put on hold and was suspected to have been compromised. Also that someone would contact me within 24 hours.

On the morning of 8/6/11, I used the "call me" service on the Amazon.com website. When I was connected with a representative, I told her I was disturbed that my account had been compromised and my personal information hacked, but Amazon had not bothered contacting me. Even after I contacted them on 8/3/11 and was advised I would receive contact within 24 hours. After being placed on hold, she told me my account was on hold and it was being investigated and someone would contact me.

I had an Opera mailed to me which I didn't order. I returned the item to the seller. After emails to the seller and Amazon, they agreed to refund my purchased price but told me it would take several days. By that time, I was furious with them. This had already taken two weeks from the time the seller had received it. I told them that I would cancel my account with them if I didn't see it in my bank account the next day. I spend hundreds of dollars there a year. They got scared and lo and behold, my money was in my bank within fifteen hours.

I have been a loyal shopper to Amazon.com for years now and I enjoy shopping at Amazon.com. I have Amazon prime as well and I just got approved for Amazon credit card after I got suspended (kind of makes no sense). Let me first clarify: I had NOT bought any big ticket items nor have I returned anything excessive or expensive.

For the past few months for example, I had spent over $2000 on amazon.com alone, and I only had 2 returns; One for a defective item that costs $10, and another for a wrong item sent to me that costs $28 (approx). If you look at the math, my return rate, if anything is about 2% of what I bought. I am moving in 2 weeks and I had started packing up everything. I noticed I had a lot of used games, old textbooks, old DVDs, etc and Amazon.com had a trade-in program. I figured I might as well trade them back in to Amazon.com since it is convenient, shipping is free, and I was going to shop at Amazon one way or another regardless, so Amazon credit will do just fine.

The items were received by Amazon last Friday and yesterday (Monday) and was only processed today for Amazon credit. I had received 4-5 emails regarding my trade-in, with the last email sent at 1PM sharp. Within 12 minutes, I received another email from amazon that my account was suspended. There is completely zero basis unless you want to count trade-ins as returns. If so, they should have said and I would have never traded anything in. I would have just sold it on ebay.com or half.com or even amazon.com directly myself.

Another problem that I could think of was a problem with shipping for one of the packages that was resolved by the UPS. I had purchased a Macbook Air and the UPS guy had misplaced the package. Eventually, the package was found and everything was good. I had contacted Amazon when the package was still missing, but did not file for a claim for any replacement or refund. I did not bother updating them about the situation either since the package was found and everything was OK and also because of the fact that a claim wasn't filed to start with. Other than that, I do NOT have any returns/replacements at all. I had talked to Customer Service a few times for late shipments and once they gave me a $5 Amazon credit because it was grossly late (by 2 weeks). I cannot think of anything else that is acting negatively onto my account that has caused such an action.

I had emailed Amazon Account Specialist department and had no reply as of yet, but I'm not expecting any until 1-2 days later since that is the time frame it takes, I was told. I had called Amazon many times at their corporate location, talked to their Customer Service Department, their "escalated" customer service Department (Search & Rescue is what it was called), and attempted to talk to their Executive Customer Relations department but to no avail. I had sent emails to other departments too including their Executive Customer Relations (ECR) and I'm awaiting reply.

It looks very dubious to suspend me right after my items were processed for Amazon credit. Now, I can't access the credit and they won't refund according to their policy. They won't send the items back to me either.

My purchases were mostly small ticket items such as for dog supplies, printer ink, textbooks, camera accessories, small electronics, skincare products, surge protector, power cords, home and gardening items, and one computer laptop. I had not returned anything expensive this year. Last year, August, I returned a set of speakers ($800) because it was defective/damaged. Subwoofer had a big crack like someone hammered it. Other than that, nothing else.

I selected nine accesory items for a new iphone i had recieved. before placing the order i had amazon call me to confirm the shipping method. and chose the more costly two day shipping for my order specificlly to avoid the "residential ground" shipping method of UPS. this method is shipped most of the way by UPS then dropped at the local post office for delivery to your door.

Where i live, (rural hills of california), there is no USPS delivery available, so all items ever dropped at the local post office eventually get shipped back to the sender. when i got the confirmation email of my order, it had been divided into four shipments so only 1 of the 9 items will get here in 2 days. the other 8 will most likely get shipped back to the sellers. when contacted again regarding this revelation in thier shipping, i am now told that the other items coming through 3rd party sellers are something amazon cant control. They couldn't tell me about this when i called prior to placing the order? Amazon collected the pricey 2-day shipping cost for the 1 item coming from them, but then i guess if they can get the lions share who cares about anyone else anyway...right! Once this order is resolved i will absolutely be closing my account at amazon.com

I sold a boost cell phone. A buyer purchased it for the use with Nextel. The phone was locked so she requested and was issued a full refund. Now they don't want to pay me for other items sold (remaining balance) and the buyer is not forced to return my phone.

I lost my commission on three other items sold, the monetary value for the boost cell phone, and I have not had any sleep in the past week. I am very emotional and in distress and no longer able to enjoy quality time with my family.

I need an attorney! The policies at Amazon are unfair!

I purchased a Canon Pro 9500 Mark II printer from Amazon and I was to get a $300 rebate. I sent in all the information required. I received a letter from the Advertising Checking Bureau Inc. which stated that the rebate was not eligible because Amazon went through Adorama to ship it to me.

Because Amazon went through a third-party, my rebate was not given to me. Amazon received their money and I lost $300.

I paid a down payment on a vehicle, and was to get to inspect/ test drive the vehicle before the balance is paid. However, I got a notice that, I should pay the balance, and then the vehicle will be shipped. My Amazon Order # is, **." This is the email address that I was communicating with Amazon officials: amzn-payments-customer-service@consultants.com>, and the vehicle was being sold by Bob **and his email address is, **@aol.com. I think someone is using your website to scam people; I still have not heard when the vehicle will be delivered.

less than one star.

there is little or no way to cancel anything once you place an order on line anymore. within 1 minute i realized i had purchases the wrong necklace. went to cancel "already in process". what a rip off!!. then because it was combined with another item i was able to cancel, they wanted to charge me shipping!. they agreed to cancel the shipping fee but claimed the item could not be cancelled. it was shipped using some company called parcelpool, which seems like a scam. they claim on their tracking info the item was delivered and signed for. this is a lie, i never signed for a thing and i was home all that day. i contacted amazon multiple times, poor communication and customer service as they are all out sourced now. i was told i would get a full refund. i later received an email saying they could not process my refund due to "technical problems" with my order. they have robbed me---pure and simple.

I started selling on Amazon a few months ago. I had a very hard to get item that I found a good source for so I made about 36k in sales. As you can guess Amazon shut down my account for no reason, and is holding my money for 90 days. mI have called and called to prove many of the items were received by the customer so there is no reason to continue to hold the money. Amazons response...the are refunding buyers that have confirmed they received their item. I have no product and no money!!!!

Every time I call I get the proverbial run around. I actually have saved emails from buyer saying he got his product yet Amazon gave him his money back. I have tracking numbers for all purchases and I have saved every email correspondence from buyers. Amazon can see these emails too of course, but they refuse to charge the buyer again and they refuse to give me my money. The 90 days is not quite up yet, but I am fearful that even at the 90 day mark I will not get my money. I would like to start a class action suit, and go to the media with my information. I can prove all of what I am saying. Anyone who wants to join my suit against them for non payment of profits and CAN PROVE you are owed the money email me at bam7716@msn.com, title the email "amazon dispute". I am fighting Amazon, and taking all this to the media to expose them for the frauds they are.

The shirts mailed to me were designer fakes. I wrote the following e-mail to the seller: Dear seller, My name is Roxana **, and I am writing concerning two polo shirts which I purchased from you. I purchased a black polo on August 31st, and a white one a few months later because I was impressed with the price. I didn't wear either too often, and upon wearing them the first time, they looked rather good. However, I became concerned when I washed both of the shirts only twice and saw how quickly they degraded. The black shirt faded instantly and the white became dull-colored almost at once. The buttonholes on both shirts began to fray, as did the hems. I have been wearing Ralph Lauren products for years, and began to suspect that I had been sold fakes. I am the proud owner of polos, which are over ten years old and still look nearly new. Upon research, I found that, much to my dismay, I had indeed been sold impostors.

The following are reasons I discovered that tell me my shirts are imitations when I compared them with authentic ones I had purchased in department stores: 1. The buttons: The buttons on a real polo do not say "Ralph Lauren" on them and furthermore, they are thick; the buttons on my shirts do say this and they are very thin. 2. The hems and stitching: The hems on my real polo shirts are perfect when I turn them over. The stitching on the shoulders is on the underside and done perfectly. On the fakes, you see ugly cross-stitching underneath. 3. The thread: The thread on the real polo matches the color of the shirt. The thread on the white shirt I purchased from you is black. When I pop the collar, you can see ugly black stitches showing. 4. The cloth on my fakes is extremely stiff and coarse; as previously mentioned, upon which on only two washings, the colors changed dramatically. 5. The buttonholes: The buttonholes on both shirts are very poorly done. There is plenty of thread hanging; they became worse upon the second wash. They are at present gaping open. 6.

The pony: The pony logo is poorly done. On the authentic one, when you turn the shirt over, the pony looks almost as perfect on the underside as it does on the front of the shirt. When I turn my shirts inside-out, I see large amounts of white thread on the underside. I will say that your customer service was excellent; I received the shirts in only a few days and in perfect condition. I suspect that perhaps your company is not aware that you are selling imitations. It might very well be an issue with your distributors. My great regret is that I did not realize my folly sooner. Not only did I purchase one, but went so far as to purchase two of these shirts from you. I do urge you to cease selling these poor quality shirts to unsuspecting consumers. Though the price is slightly less than one would pay at an upscale department store, paying over one hundred dollars for two shirts that fall apart after two washings is simply too much for anyone. Regards, Roxana **

The seller responded quickly, and told me to go to the Ralph Lauren website.

1. I sold on Amazon. Became a 5 star seller. Then Amazon started buying from my wholesalers and undercut me.

2. Then they reached out to UPS and now today UPS tells me that they can not give me discounted shipping to help my customers.... Why? Because Amazon told them not to.

I sold a guitar to a buyer for $249 who filed a claim because I didn't include gigbag. The buyer informed me he didn't care about the bag but wanted the tremolo arm. Sent the arm and added a free mini-amp for the mistake. The buyer removed negative feedback but unbeknownst to me didn't revoke claim. Two months later Amazon Marketplace grants buyer full refund of the guitar. Buyer still has guitar, tremolo arm and amp and now has all his money back too. The buyer never requested a refund from me, and even in the complaint (which buyer stated he would revoke upon receipt of tremolo arm) buyer didn't ask for full refund.

Amazon Marketplace has done nothing but send me canned responses telling me that even though I met the buyer's demands and he didn't return the product he gets to keep both the products and his money. Amazon states the only way the claim can be revoked and my money returned is if buyer agrees to let Amazon take the money from his account. Buyer has not responded to any emails. Amazon has emailed me back essentially telling me to stop emailing them about it that the decision has been made.

Amazon shipped me a gift (book) which had no packing slip included. I tried to return the book, but needed an order#. I tried online chat and was told I'd need the order# or email address of the person who bought the book. We went in circles for awhile but ended up in the same place. Amazon did not include the order# (or ANY information) with the gift, I cannot return it without the original order#. Then I called phone support. She at least tried to track using the USPS confirmation#, but when she was unable to, she offered 2 options:

Sell the book through Amazon, or donate it to charity. Neither the online chat person or the phone support person made any connection between Amazon's failure to include essential information in the order, and Amazon's responsibility to resolve the issue. Their arrogance is unbelievable - and as I told Amazon when they asked whether the matter had been resolved to my satisfaction, I'd love to threaten to take my business elsewhere, but for now Amazon is the only game in town. When that changes, I'll be the first to move to a company that thinks my satisfaction is more important than the smooth operation at the returns facility.

DEF Home Products, AKA Best Value Home Products is a third party seller at Amazon, who ignored my cancellation, alleging they were already shipped.

When I checked the FedEx tracking number, it turned out it wasn't ordered for pickup until 1:35 hours after my cancellation, probably not picked up until 4 hours after cancellation. They ignored my cancellation request and replied 28 hours later, saying it was too late. Basically, they've got a cancellation overnight and still didn't process it, so it seems no matter when you order the cancellation, they won't cancel it. If they do, you'll pay for the shipping back, which is my problem.

Amazon allows that encouraging you to trust them, and marketing your purchases as "Amazon", but they fail to protect you alleging it wasn't them. There's no way you can filter the search results to avoid abusive sellers, and help and instructions don't warn you that you are not browsing Amazon products, or the help you are looking at doesn't apply to what you are buying.

Amazon logo is everywhere, it's a scam. I have to pay around $45 to ship back an item I canceled before being shipped, but such cancellation was ignored, despite Amazon and third party seller's policies.

I am a seller on Amazon.com that has sold $888.00 in two weeks and Amazon is doing everything they possibly can to avoid disbursing my funds from sales that have been paid to me for products already delivered and undisputed. In other words, Amazon has illegally taken it upon themselves to manage and withhold money paid to them for my products and approximately $647.00 of the total $888.47 are confirmed and delivered. Amazon has withheld funds paid to me by the customer for shipping of said products and Amazon refuses to release even the shipping funds so that I do not have to pay them out of my own pocket.

Amazon quickly opened a review of my account in order to further delay paying me the funds for 30 more days and if your agency doesn't intervene, they will continue this financial tactic in order to maintain a large reserve of cash from their sellers in the bank for whatever purposes they may have. But it's obvious to me, having been an international marketing rep, that this strategy helps them elude having to account for millions of dollars they have tied up investing in their expansion--funds that if and when audited, you can be sure are not available and a review of your account on issues common in sales (i.e., goods damaged in transit by the U.S.P.S. and false claims of selling used goods when they're brand new and still in the package, etc.) is the excuse that they're giving me for not disbursing those funds.

Yet these claims are false and they only account for $50.00 in goods. I have already reimbursed the buyers fully on 1 of the 2 legitimate complaints and I am awaiting the buyer to send me the damaged goods so I can proceed with a refund. But there is a total of $786.88 of sales Amazon refuses to pay me and a total of $888.07 in total sales. So $102.07 is not yet shipped because Amazon will not send me the funds to ship the products, which are funds for shipping already paid for by the buyer's credit card to me!

I need your help in collecting a refund for a defective product I have received.

On Jan 11, I purchased a DVD player from Amazon. I paid a total of $255.97. This was purchased through an approved seller with Amazon. Approximately 4 weeks later, I have received the product. As soon as I opened the box, I found a defective product that doesn't work. I immediately contacted Amazon who advised me that I will have to contact the seller directly. I sent the seller an email and in response, I received a reply that I have to send the item back to China and once they will receive it, I will receive a refund. I was mad that I have to send the product to China, nowhere on Amazon website it was stated that the seller is located in China and that the return will have to be shipped to China.

They wanted me to pay for the shipping. I filed a dispute with my credit card. On Feb 16, I received a letter from Chase (my credit card) that the dispute was resolved in Amazon favor and that the money was debited from my account. I called Chase and they advised me that Amazon sent them in writing that once I will ship the product back to China, I will receive a full refund. I then spent a day going from post office to UPS and FedEx looking for the best way to ship it back to China. Amazon rep advised me that I have to ship it with a tracking number. UPS was the cheapest and it cost me $159.00 to ship with UPS. I used the address that the seller had provided and the confirmation # was ** . UPS called me few days later that the address is invalid, I emailed the seller and gave the seller's contact info including email and phone # in China to the UPS rep. the seller never respond. Since then I am contacting Amazon to receive the refund that was promised to me with no luck. The last conversation I had with them was a conference call with Chase rep and Amazon promised that they will process the refund. Its been over 4 months. I send emails to Amazon on a weekly basis and don't even get a reply. Please help

I ordered two items from Amazon.com: 1.) Polk Audio CS20 Center Channel Speaker (Single, Black); 2.) Polk Audio TSi200 Bookshelf Speakers (Pair, Black). Item number 1 was advertised by Amazon.com on their website for $127.50 and item number 2 was advertised for $239.49. The third party seller was Forrest-Electronics. The order was processed successfully through the Amazon.com checkout and a confirmation email was received, detailing the total of $366.99 + $39.48 for shipping and handling.

Three days later, Amazon sends me an email informing that the order was cancelled without explanation or reason whatsoever. I first went into my Amazon.com account to verify if there was any additional information regarding the order. No records of my order were found, nothing. They were deleted. I contacted customer service by phone and asked them why my ordered was cancelled. They informed me that they were not sure and that it probably was an out of stock situation, so "Sorry".

I explained to the agent that that was not sufficient. If I had entered the Amazon.com website to look up the items, proceeded to the checkout, and completed the order, it meant that I wanted the items at that price and at that shipping address (home). She put me on hold and then told me that they could honor the original price of my order. To do this, I had to go to my cart and follow through with the transaction again. This time, the Amazon.com software displayed a warning that the order could not be completed because it could not ship to my house. I explained to her that this was not the case when I completed my order initially, so Amazon.com should honor original items, original price, and original destination.

To make matters worse, the system had deleted my order, so I could not place any feedback on Forrest-Electronics, which has a 97% good rating, mostly from convenience. While she was finding more information, I searched for the items again to see if Forrest-Electronics still had them in stock. To my surprise, I found the CS20 speaker to be advertised today (one week later from the purchase) by Amazon.com at $1,133.00 and the TSi200 speakers at $1,239.49. What is this? One week ago these items would cost almost 3 times less. It definitely looks fishy and should be investigated.

Was overcharged for an item after being offered a $40 credit for signing up for their credit card. They never took the credit off of my order and charged my bank account full price.

I have purchased numerous books via Amazon for a great many years, but this is the first time I have encountered their customer service, or should I say lack of customer service! I pre-bought a hardcover book and when it came out, they sent a softcover. I called and was told a hardcover would be sent immediately, once again I received a softcover so again I called and was told that I needed to repackage the books and drive to UPS to have them sent back to Amazon. And oh, they would not order me the hardcover book that I had purchased! I told them no, they could send UPS to pick up the books since they would not even order me the book I paid for.

Three weeks go by and I need to take my time and find out what gives as UPS has never come by. I find out they were never requested to come by. So I spend my time again on the phone and this time finally get an email saying UPS will come by and get this! Amazon will be deducting the cost of returning the books they sent by mistake from my refund! And they would not do anything to compensate me for the inconvenience! Not a discount on a future purchase and not even an apology for the screw-up! Last time I shop at Amazon, do yourself a favor and avoid the aggravation, take your business somewhere that it is actually appreciated!

I've tried to order 8 spark plugs from Amazon. However, they will allow me to purchase only 5. They say it's their policy that I can only purchase 5 so other customers can also enjoy the low prices. My vehicle requires 8 spark plugs and they will not waive this policy. I asked via email and called their customer support. But no one can tell me how long I will be restricted from buying 3 more of these plugs. I purchase from Amazon about 10 times a year and have always been very satisfied with their service.

I purchased a $2,500 Tag Heuer watch from Amazon.com in December. I tried it on and found it to be too large for my wrist. So I returned it. I never wore the watch. Weeks later, the watch was returned to me. The explanation I received was that there was a scuff mark on the band. I called customer service three times to ask for an explanation. Each time, the customer service representative promised that I would receive a return call from someone who could explain the problem to me. Each time, a day or two later, I received the same one-line email reply saying, "We can't offer any additional insight or action on this matter. Each automated reply was signed off. Did I solve your problem?".

This process, in addition to being incredibly frustrating, took a week of my time. On the fourth call to customer service, I insisted on speaking with a supervisor. I was forwarded to a manager, who was not only unhelpful, but rude. When I insisted on speaking to her supervisor, I was forwarded to another manager who suggested that I sell the watch on Amazon.com. So, get this now. I get to pay Amazon a 15% commission (plus fees) to sell the brand new watch I just purchased from them but can't use! So per a suggestion from one of the helpful customer service representatives, I wrote a note to the Executive Customer Relations department. Talk about lame, the email address is jeff@amazon.com to make you feel like you're talking to the CEO, Jeff Bezos, himself. In my message, I offered an olive branch: I'd reimburse Amazon the cost of a new band or the cost to return the item to the manufacturer.

The reply I received included this, "I'm sorry for any disappointment caused and appreciate your understanding. While we won't be able to comment further on this matter, we're always happy to help if you have any other questions". Hey Amazon, here's my question: Why don't you answer my question? I've been an Amazon customer for years. Don't I deserve a return phone call? Don't all consumers deserve better treatment than this? And how about the return policy? What I'm being told is I'm stuck with a $2,500 watch because there's a scuff mark on the $50 band and there's nothing I can do about it. That's unacceptable. I guess Amazon's so big that it doesn't have to worry about pleasing customers. Instead of acting responsibly with solutions that are satisfactory to both parties, it simply hides behind automated email responses.

Attention online shoppers! Thinking of purchasing jewelry or other big-ticket items from Amazon.com? Think again. Their commitment to your satisfaction ends the nanosecond they receive payment.

Amazon.com offered Playstation 3s for $39.99 (before shipping) during the weekend of 1/15/2011-1/16/2011. During this period, I visited their site and purchased the said item which was to be shipped from Target.com. Two days later, it was stated that Target.com had mislabeled their product and that all orders were being canceled. At the time of the order, Amazon.com's page showed the product in question as if it was correctly labeled and priced accordingly. There was nothing at all to indicate that this was a mislabel. I contacted Amazon.com's support regarding the order and the representative stated there was nothing he could do to assist. I am unsure whether or not to file this against Amazon.com (who I ordered from) or Target.com (the actual supplier of the device).

On January 16, 2011, I placed an order with Amazon.com for a Playstation 3 listed for the price of $39.99, and which was listed as being "temporarily out of stock". The following day, I was notified by email by Amazon Customer Service that my order had been canceled when they became aware of mismatched price and product information which resulted in the discontinued Sony PS3 Hardware System and the PlayStation 3 Move Advanced Shooter Grip being displayed incorrectly, and that they were unable to offer either items at this time.

I then contacted Amazon Customer Service by email through their website to express my disappointment that they would not be honoring their advertised sale of the Playstation 3 for the price listed ($39.99) at either present or in future. I received a response by email from Amazon Customer Service member Shivani ** wherein he expressed his regret over the incorrect price being displayed for the PlayStation 3 and went on to state that in this case they were unable to honor the incorrect price and confirmed once again that my order was in fact canceled.

I have saved all email messages I have received from Amazon, from the initial automated order confirmation message, to the final message from Amazon Customer Service member Shivani confirming that my order had indeed been canceled. I have also saved a copy of the Amazon.com web page for the Playstation 3 from which I placed my order.

I would like to add that as an ordinary consumer, I had no way of knowing that the product I was intending to purchase was discontinued or incorrectly priced. The product page from which I placed my order gave no indication that I was buying anything other than a Playstation 3 console which was temporarily not in stock. The automated order confirmation email I received from Amazon.com clearly states: '1 PlayStation 3 Console; $39.99.'

Thank you so much for reviewing my case. I just want to know if I have any legal argument on my side.

I bought an item from a third party using an Amazon gift card. A week later, I received an email from Amazon stating, "We're writing to inform you that your order ** from Precise Sales has been canceled because the item(s) you purchased were out of stock. So, I got back on Amazon, saw that the money was back in my account, and I ordered the same item again from another third party. When another week went by and I didn't receive the item, I contacted the seller through Amazon email (there is no other option) and asked them to send me an email letting me know if the item had shipped or when I might expect it to ship. I received no response from the third party.

But then I got an email from Amazon (I'm thinking this is some sort of automatic email they send out when they know the seller hasn't fulfilled the order). It said, "I've checked your order and found that you purchased from Delia**, one of our registered third-party sellers on Amazon Marketplace. Amazon Merchant listings are created by sellers other than Amazon.com. When you buy an item from Amazon Merchant, the individual seller will process and ship your order. We charge your credit card for this purchase when the merchant is ready to ship the item. Until then you will see this amount has been blocked by us, but the transaction is not completed (i.e. we have not yet processed this charge). However, in this case, I have checked your order and found that the merchant is not ready to ship this item as the item is currently not available with the merchant. Therefore, this order will be automatically cancelled and you will not be charged for this order."

Of course, since I used a gift card instead of a credit card, that last statement didn't apply and the money is gone off my gift card. In that email it also stated, "If you'd like the seller to cancel the order sooner, you can send them an e-mail by going to the URL below and clicking the Problem with this order?' button."So, I took that route and asked the seller to cancel the order, and waited and waited. No email from the seller and no cancellation.

My next step was to contact Amazon. This is where I really got angry as this is when Amazon goes into its spiel that this is a third-party sell and they are not really responsible. I told them that I was definitely holding them responsible as 'to me' the person I am buying from is Amazon. They said the best they could do would be to call me back three days from now, and if by then, the third party seller had not responded to me that they could then 'take action'. I asked them how long after they 'took action' could I expect to see a cancelled order and the money back on my gift card. They said, "Well, maybe another two weeks."

When the first 'third-party seller' cancelled the order, I didn't even get the opportunity to get on and rate them for this action. And as a buyer, it's just this sort of action I'm looking for when I review the seller before I make the purchase.

When I sell an item on Amazon, I am told that it is my responsibility as a 'seller' to ship the item out in two days. And I faithfully do this. Yet, I guess these 'third-party sellers' have different rules than just a 'seller'. You have to allow them three days to respond to your email. You have to allow them three days to respond to your request to cancel the order. It 'appears' that Amazon reviews this orders on a weekly basis, that's seven days.

Okay, that's my story of how I tried to order a coffee maker on Amazon from two sellers. And I have no coffee maker. And I'm out $160. And I see no real end in site. And most of all, I am totally irritated. I'm voting for that 'class action lawsuit' someone else on this site mentioned!

Amazon placed a PS3 console on sale on Sunday, January 16, for $39.99 on their website. I placed an order for two consoles at this price. Amazon proceeded and sent me a virtual receipt of my purchase. On 1/18, Amazon canceled my order as they noted it was due to a mismatched price and product information. I contacted Amazon today and mentioned that it was not my fault that they and/or Target made a price mistake, and that it was deceptive advertising regardless of the error that was made. They should honor the order that was placed. They proceeded and informed me that price mismatches are covered in their pricing policy, however, I don't think that a reasonable man reads a pricing policy prior to making an order. I have all of the information, including order number and subsequent emails sent to me from the vendor.

A CD I ordered from Amazon.com never arrived at the specified address. I paid $18 for a product that was never delivered.

I ordered a Vizio from Amazon.com. It was delivered today. It had a great picture for about 1 hour. Then, the screen flickered and it went black. I had read about some issues of freezing up. So, I unplugged it and waited a minute, then tried to reset. Nothing happened. I called Vizio, who ran me through the same attempt of a reset. They finally offered to send a service technician. I had had the TV for less than 2 hours! I contacted Amazon about a replacement. From what I could tell in a brief time of it working, it had a great picture (though not as bright as a Samsung, which had horrible reflections of lights in the room). The internet apps were nice and easy to use.

After a few hours of non-use, I turned on the TV to a great picture that lasted for about an hour. Then, it flickered and went back to the black screen. It never lost sound. When I turn it on, the white Vizio lights up and the sound is there, but there's no picture. I never even saw the VIA logo at the beginning. I liked it and had planned to get a replacement. However, after seeing all the comments on the web indicating this is a fairly common problem, I am planning to return and try another brand. I would hate to have this happen after it was out of warranty. A TV should last many years, more than a couple, and certainly more than 1 hour out of the box.

I ordered and received two DVDs of a movie called "Snakes on a Plane", that were both defective. The first one was sent back for a replacement. The second one was found not working in all three of our players. I am sending you a message that I think the DVDs they sent are bootleg.

I purchased the latest Kindle product for my wife as a Christmas present.

To get her started, I downloaded many of the old classics like Dickens, F. Scott Fitzgerald, Aesop fables; books that should come with a table of contents to make it easier to use the product. It turns out that books that you download for free do not for the most part have the table of contents feature enabled. You have to go page by page to get through the book.

This is time consuming and is not mentioned anywhere when you buy this product.

The letter I received from Amazon thanking me for my purchase said that I should enjoy "hassle free reading experience". I purchased this product from their claim of thousands of books online and the ability to download them directly by Wi-Fi. To get Wi-Fi, I purchased the more expensive model for $189 versus the $139 model. The first book my wife went to after Christmas was Tales of the Jazz age by F. Scott Fitzgerald and that is a book of short stories. The Kindle doesn't come with a user's guide, nor a really detailed description of how to use it.

Most you have to do is play around with it or go online. I felt that for the price paid, that should have been included. Sure enough, when you figure out how to get through the home page and menu page the go to screen, you get to the place that has table of contents along with the cover page and beginning page. Table of contents for a book of short stories, fairy tales, Bible, cookbooks, etc the table of contents is grayed out and not selectable. This is not the hassle free reading experience I was expecting.

My wife has now put the kindle down and really is frustrated by it for its claim to be what it isn't. I downloaded 47 free books and so far only two have a table of contents. My guess is that if I purchased tales of the Jazz age for whatever the price, the table of contents would be available. I believe the product is somewhat misrepresented and I feel that I was taken advantage of by the way the product was sent to market. Major disappointment.

I will seek the option to return the product. The product was purchased early in October because they were sold out. So I purchased this product as soon as possible to have it for Christmas. The return policy says they will not take it back after 30 days or until January 31st, provided it was purchased after November 1st. I'm done with Amazon and their web site. I think it's designed to confuse the consumer. I purchased this product with the understanding that I would receive $40 off the cost, by purchasing it through the store card. It turns out that you had to purchase it through the Amazon Visa card. So how come the Kindle was purchased through the Amazon store card, no discount, but every other purchase since has come up on the Amazon credit card automatically. I believe this is a scam as well.

Like I said I'm done with Amazon for everything going forward.

On Dec. 15, 2010, $38.77 was taken from my Visa account. Also on the same day, $38.55 was taken from the same account. Could you please inform me why I was charged twice on the same day? The two DVDs that arrived in the post today were $27.95. I would appreciate your response.

I signed up to sell on Amazon. I listed one item, sold it and shipped it to a buyer (I used USPS tracking number in verifying the shipment). Immediately after I shipped the item, Amazon suspended my account and will not give me a reason why. They are holding my money, which is over $180, for 90 days. It is totally unfair.

I sold an item to a client. She filed a claim and Amazon sent me a message indicating that this client filed a claim. I responded to that claim and specified very clear to Amazon that as soon as the lady return my merchandise, I will refund her money. I never heard back from Amazon. Amazon went ahead on their own and refunded that lady the money without my approval. As I said, they never ever contacted me. They returned my money to the lady without my consent. They never got in contact with me and they refused to refund my money. They closed the case without even notifying me.

I want Amazon to return the money to my account. I am very upset because of this action and I get angry with any one around me.

On Dec. 13, 2010, I have sold 3 items on Amazon but was unable to print shipping labels. I subsequently canceled them within about an hour or so, clicked on the link and did it according to the Amazon policy. The link stated "request refund" so I did. I subsequently purchased labels from the USPS website. After not being able to print the labels, I have contacted Amazon's so-called (outsourced, of course) Customer Service, but they were unable to help me. I really didn't know what they were talking about, just transferred me over to the answering service that announced "the office is closed". This is precisely how much help I received from the CS. Now, I am denied the refund. It's not that much money we're talking about, only $9.09. But the way I see it, Amazon should have refunded me as I acted in accordance with their policies. I wish I used USPS though and will do so in the future as they wouldn't charge your credit card if you were unable to print the labels and refunds are no problem.

I have received a Christmas gift that was ordered from Amazon, delivered in an Amazon box. The item is defective. I tried to contact Amazon to exchange the item. I was told I had to contact the "3rd party" vendor. Amazon was not responsible. What? If I purchase milk from Publix and it's bad, I don't have to contact the dairy farm to get it replaced!

Grandson is not getting his Christmas present now. I shouldn't have to ship a damaged product to him and wait for retailer and Amazon to do something about it, after they are blaming each other for their mistake

I placed an order with Amazon.com for 1-day shipping and I received part of my order. when I called about the other part, they told me that it was shipped UPS air. When I called UPS, they told me it would be shipped ground. I ordered this item for my son before Christmas. On the front of the website, they guarantee 2-day shipping air before Christmas. My order was sent ground and would not come in to the 30th of December. I am very upset, I paid for next day air. When I called back, the rep for Amazon hung up on me. I called back again and I spoke with a guy. I asked him where I am calling and he said India. I told him my problem and called me a liar saying that it was sent out ground and that there's nothing he could do for me. I told him I wanted to speak with a manager. He told me there isn't one? A customer should not be treated that way.

I had a complaint regarding my shipment of an 42" LCD TV being over a week late. Tracking shipment online already showed it as being delivered (according to Amazon's tracking data), but it most assuredly was not. The delivery company tasked with getting it to me notes it was not delivered, but refused to tell me why or when it would eventually be delivered. So I tried online chat customer service with Amazon and that tech support individual looked at the very same tracking page and "wahlah!", it must have already been delivered, problem solved according to him. I noted he was wrong and that's when he disconnected our chat.

OK, then called live customer support and have now been recalling and recalling as I get hang up after hang up (3 times) after talking to a CSA, then on 3 more occasions have been stuck on hold with the Large Items Department support agents after explaining my case for over 20 minutes each (no call back, no coming back on the line to tell me they are investigating my complaint, just on call for over 20 minutes). Then, that's when I hung up! So I have made 7 attempts in a 2.5 hour period today to talk with Amazon customer service and got no resolution on why my LCD TV hasn't been delivered. Let me clue you guys in, when you buy a big-ticket item at Amazon.com (furniture, TVs, etc), they use a 2nd party vendor called Home Direct for shipping. Often Home Direct then employs 3rd and 4th party shipping companies/delivery services to get the package to its final destination. Often, these are small local vendors located near the destination city/town.

Well, Amazon can come back and say they can do nothing about Home Direct's policies. Home Direct can say they have no control over those other shipping vendors and so on. I thought I was saving a good bit of money by using Amazon (no state tax, no shipping fee for this particular item, cheaper advertised cost than Walmart/Target/etc), but if this is the hassle I have to endure just to get an item shipped, I will tell you it's not worth it. You will probably be fine getting books and small electronics directly, but it's not been worth it for larger items. By the way, this was my 2nd experience with big-ticket items for the Christmas season not being delivered before Christmas by Amazon. I ordered the TV on December 11 by the way, not at the last minute!

One of the hottest video games just released is Gran Turismo5. The collectors edition with extras was made available by pre-order only. My 15-year old son had his heart set on this as his gift this year, even if it was the only thing he had. We live on less than $15,000 annual income so the $99 price was a lot for me. I stretched every available resource and beat every bush until I came up with enough money to order it.

On November 22 (which was prior to the pre-order deadline), I ordered it from Amazon.com. The order was placed and the only issue presented to me was that it would not be delivered before Christmas. Not a problem, worth the wait, so we thought. Next, I received an email stating that they had not kept proper track of their inventory and could not get the item from the seller, but they would keep trying if that was my choice.

I told them to fill the order when they were able to. At that time, I went on Amazon.com to see if they were still taking orders for this collectors edition, which they were. This made me feel assured that the order would be filled since they obviously would not be taking more orders for something they couldn't get. I also noticed that the price had gone up, thankfully after I ordered it, so I thought.

Today, December 21, I received an email from Amazon stating that the order had been cancelled because it was no longer available from the "seller." Once again, I went to the Amazon website and found that they are still taking orders for the same item, but from different "sellers" at a price of $145.00. The upshot is that God knows how many orders were taken by Amazon for this item from a particular seller at a particular price.

The warning of the after Christmas delivery was because they had every intention of piling up orders with no regard to inventory, knowing that once "we" had ordered it and promised it to our kids, they could give us the ooops! routine and suck us all into paying $45 more for the item. Big bucks being made this way. Why else would an item being ordered on November 22 and released on November 26 not be shipped until after Christmas?

I made a Camera bundle purchase at Amazon.com. Package include 2 Camera Lens ( $495 and $210.00) , 1 Canon 60D camera ($999), camera filter and a Memory flash card ($12.31 + $6.99). Full price at $1,723.30, after applying the promotion code.

Final price is at 1,244.00.

When I received the camera, it was damaged. I had to call the customer service and request a return label to have the camera return. While I mention to the customer service I will be traveling in a week and need the camera ship back to me as soon as possible. Since I do not have time to wait for the camera to return back to amazon and wait another week for replacement ship back to me. Amazon gave me the option of re-ordering a new camera at original $999 price this will allow me to receive the camera without waiting for the RMA process. They assure me that I will get a refund of full $999 on my original defective order so I can keep my promotion discount.

Now I'm finding out that Amazon has only refund me $656.39 instead of $999 and they refuse to process the extra amount they have promise to refund. In this case I end up paying original MSRP for all items and still paying 350 extra. I have explained my situation to Amazon very clearly that I only took the route to reorder because of their customer service guarantee that I will getting the 999 back but now I end up paying 999 for the camera and additional $356 dollar. I've felt like I got trick into repurchasing the camera and getting jerk by this. I've spoke to amazon several times about this but they are still refusing to refund due to their promotion has expired.

Amazon's current practices:

1) Say a product is available when it is not. You order, you upgrade shipping, and then learn the product is not available. If you are not paying attention, you will pay higher prices for shipping, but the product will not arrive in the time frame you think you paid for.

2) Offer a product for a certain price. You order it. At some point, you check your account and learn that the price of the item has increased since you ordered it, and if they do not hear from you, they will ship it and charge you the higher price. If you are paying attention, you can, and should, cancel the order.

3) Finally, aggressively market a popular item (Kindle @$139) for the holiday when it is in fact, according to the site, not available; when you try to order it, they tell you they will put you on a waiting list, but you can buy the new Kindle ($189) and have it delivered tomorrow. We're getting the Nook (available now at all Barnes & Noble stores! Same thing as Kindle).

No supervisors were available to discuss my issues and my emails to their help center have not been answered. Shame, shame!

I purchased a 46 inch led TV from amazon.com instead I received a 37 inch led TV. I called amazon.com within minutes of receiving the item and spoke with a gentleman who advised they didn't have anymore of that particular item instead I could send it back for a refund.

I was advised that a refund would be issued within 3-4 weeks. Months later and amazon never issued a refund instead they sent the incorrect item back to me and I refused shipment on the item and Amazon advised that they destroyed the item and would not issue me a refund until they received the correct item back. After numerous attempts through amazon, I tried to file a charge back in which case it was unsuccessful amazon.com didn't respond to the request through my bank. I then sent a email to the CEO of amazon, and received the response that the item was destroyed no refund will be issued and they cant comment on the issue any further, and that's the most acceptable response they could issue. I even replied to that email and it's been weeks and I still have not received a response. I am out of 979.99 by a internet company that I will never order from again.

I just tried to set up an account to sell a used book. Presumably that subscription should cost at most $0.99/month. As a matter of fact I did not go through the setup process and could not list any item for sale. Somehow, Amazon subjected me a $39.99 charge. Following my complaint, they just canceled my account but still maintained the charge.

I ordered on November 2 Gamin GPS systems . I spoke to customer service today and they now tell me today that the order is not available. They should not be placing orders that they cannot fulfill. I missed out on other deals on this system, as I believed if you take an order you have the good available obviously, not with Amazon. If any one is looking to buy for Christmas, think twice as I now have to go out and look for these items myself. I will not use Amazon again.

I paid to watch Mad Max on movies on demand. It does not play.

On Black Friday, the day after Thanksgiving, my boyfriend and I were hoping to buy a Kindle for my mom in a Lightning Deal that started at noon (Eastern Time). We knew that it was a popular product and that possibly thousands of people would be online trying to ** up the deal. We set up the computer and counted down the minutes, according to Amazon's countdown beneath the item. We readied the mouse and counted aloud the last ten seconds. As soon as the yellow "buy" button popped up, we clicked on it. Not even a second had passed by when we did so. And yet, the deal was already sold out.

Being Black Thursday, I would understand if the deal was sold out in under a minute, even in 30 seconds. But to be sold out in less than one second seems ridiculous to me. To add insult to injury, a grayed out "waitlist" button popped up. The waitlist was already full before the waitlist button even popped up! This, especially, was like a cruel teaser to us. To me, this sale was a fake, almost false advertising. How can you reasonably advertise an item if you don't even have enough to last one second at that price? To have so few included in the deal that they are sold out within one second is rude.

To me, this is just a cruel ploy to make customers want the item (thinking they can have it for a much lower price) in order to persuade them to buy the item at full price anyway when they can't get the deal. It even makes me wonder if there was anyone who actually got the deal, if we couldn't even get it within one second of the button popping up (and we are on a superfast network on MIT's campus!). I am very disappointed in this ploy. While it may work on some people to increase full-price sales, it has tarnished Amazon's reputation for me.

Amazon allows buyers to make false claims about not receiving product and even though proof of delivery, signed for by the buyer was provided to the Buyer and to Amazon, they still provided the buyer a full refund. I lost my product, my money and shipping cost. Amazon is slow to respond and refuses to do anything about this. So sellers beware, fraudulent buyers have Amazon on their side.

I have sold numerous new items on there seller's website and they are claiming they are holding my funds because they might be copied or re-produced items and are against their policy. But the items sold were brand new and the customers whom bought them are very happy with their purchase. By buying from me, they saved hundreds of dollars over Amazon's listed costs. They suspended my account and are holding my fund for 90 days. Holding the funds is okay with me until any customer complaints are filed, none will be since they are new items and original.

But saying they are not what I described is slander and suspending my account is uncalled for. They say that I can never open an account with them again. I feel swindled and cheated. I just want an apology from Amazon, my funds released and any fees they withheld for listing fees refunded to me as well.

On 11/5, we placed an order for a TV to have in time for Thanksgiving. As we have always been pleased with Amazon service in the past, we thought that we had allowed plenty of time. On 11/23, we were informed that the product was unavailable and that the order has been canceled. Meanwhile, local sales have come and gone and so have some good opportunities. Too bad that they couldn't have contacted us weeks ago to alert us of a problem and to give us the opportunity to cancel the order and to find the product elsewhere. I think that Amazon has gotten too big and cannot cope.

The post office attempted delivery and the slip was left to pickup at post office. After 3 times of going to the post office, they still could not locate my package that was sent via Amazon. Funny thing was a girl in front of me was complaining of the same thing and held up the line for about 40 minutes because they only had one person working the pick up window.

I filed a case through USPS phone number and nothing. I was told at the post office to leave a copy of my attempted delivery slip, phone number and a supervisor would call but nothing. The third time I went back to USPS, they told me that the manager was too busy to speak to me. I called USPS again at 800 number and they told me I have to deal with the local post office or call consumer affairs. I told them I was given a case number and they said that's for the local office. Then I explained well that the local office didn't help.

Finally, I called the local office and the lady told me to file a claim since they assumed my package was stolen or lost. I went online to file a claim and it says my article number, which is on the USPS slip is incorrect. I contacted amazon.com and they are useless with their automatically generated email responses to your legitimate, time-consuming sent emails. I called Amazon and their rep told me they will credit me and it will take two more weeks to get the credit. So after all this between Amazon and USPS, I have no package or item one month later all for a ten dollar purchase. Needless to say, I can't use my laptop because the cord is what my purchase was after my friend's dog chewed it. Customer service is no service. Now, I am at square one minus $10 and a laptop cord.

My wife started a new cosmetics firm. She looked at Amazon as a sales channel. Their sales collateral led us to believe that new products got the same attention and treatment as older products in their store. As we were applying to be a merchant, Amazon charged us one month's subscription fee of $39.95. They knew our site was not up and we had not completed all of the prerequisites they established. Once our product was up on their site, we tried to search by all of the keywords, "anti-aging cream," "natural DMAE cream," and others, with our product not coming up in the first 10 screens of 30 plus products. So, we tried a specific search. Our product's name is About Face, so we entered the name in quotations. We got 10 results before ours came up, but ours was the only exact result.

How does that happen? Amazon wants to charge $39.95 per month and a hefty commission for us to drive our own traffic to their store to buy our product. How convoluted is that? That is not how Amazon represented the service, at all. See for yourselves. I have written email to Amazon twice. I gave them my phone number to discuss the issue. We want a full refund. We got nothing from Amazon, and they provided absolutely nothing.

I bought a set of mini blinds and window coverings on Amazon.com from Brown's Linens. Two days later, they look like they were melting. I talked to Amazon first and they said to see if I could get it worked out with Brown's. He said that he would send me $15.98 for the shades and $17.98 for the shipping. Well, I get a email from Amazon crediting my credit card with $14.38--he charged me 10% re-stocking charge. It cost me $12.50 to send them back. I can't see him re-stocking shriveled up blinds.

So now, I am out $32.08. I talked to Amazon again, but this time time, they were not talking to me as a customer but as a third party. I told them about getting charged 10% for the re-stocking of the shriveled blinds, and that a fireman told us that they were very flammable. Well, they kept calling me a third party, and could not help me. I told them that I was more concerned about the safety than the money. But they refused to contact Mr. **. He already knew the quality of these blinds and Amazon would do nothing about it. See what you can do. My wife and I have already given it our best.

Wow, where do I begin? My experience starts off just like all of yours. I just trusted this widely used company and yup, I got slammed too! I lost $20 but my trust for them could have cost me more if I continued on with purchasing from them. I'm a single parent struggling through college and I almost purchased my spring's semester books from them worth $300. I am frustrated with my experience but my heart really goes out to the businesses who lost clients, reputations that was damaged and people who had gifts arrive late, broken or the wrong item sent to them if they received it at all!

We all purchased through Amazon with the expectations that they value us like we value our money. For most of us, we don't have a lot of money and we certainly don't want to just give it away. Also, what about the meaning behind the product of what we ordered? Some of us order for convenience or that we had too but whatever the reason was, our excitement or expectations was crushed at our expense literally.

My $20 to me and the person I made an order for, meant much more than the amount. I'm upset about that, sure but to know now after reading all these complaints, am horrified to think that a company as big as Amazon could have this happen and do nothing for each and everyone of our situations. I sure do miss Mom and Pop stores! I'm not comfortable with this at all and I'm not just going to sit by and let this happen to me. I plan on making more noise about it! I will "do everything I can do," and we will see what comes of it. That will be the best $20 I ever spent, even if no one take me seriously. At least my $$20 will go to effort and not just somewhere other than out the window.

My church could have benefited from it! These billion dollar companies need to take the "little people" who helped to create them more seriously now that they are where we put them. If you feel the some frustration as I do, ban with me and call your local news station and put out the complaint as I am doing also.

I sold two books in Amazon (June and October) and never got paid. The company didn't tell me that I wasn't going to be able to receive the funds because I live in Australia. I have sent several emails and they have asked me my address to send me a bank check but I haven't received it yet (November 9th). Amazon owes me US$113. I have spent a considerable amount of time claiming that money to be sent by check without success.

Amazon.com marketplace refused to give me a refund. I let them know I hired an attorney and notified the BBB and the Attorney General Office. I was sent a defective DVD, Elvis and Me, (bootlegger) it would not play. My TV went dark, nothing but scrambled picture. I let them know I would sue if I didn't get a refund of $28.00.

I sent a number of Emails to jeff.com (Jeff ** Email) where I was instructed. Received calls from 3 different people concerning being banned from their discussion site. They banned half dozen people on one side of a Michael Jackson discussion forum, but none from the other side. They actually banned two from the pro Michael site but then reinstated them, but no one else. They stated they had a policy of no- reinstatement, but of course they pick and choose from one site only! They ate ambiguous, not forthcoming and quite discriminatory in their dealings. Thank you in advance for your time.

Someone used my account to make a $107 purchase, Amazon investigated and determined account was fraudulent. Seven days later no refund, my bank has put in two requests for refunds but told me they are at the mercy of the merchant. Amazon told me it could be up to 90 days, come on in this day of computers? They did an investigation they found it was fraudulent refund the money.

I returned an item and filed a claim three times and an appeal and have not received a refund order number **. The seller is deceiving and says they have not received the item back after a month in a half. I has never had any problem before. This seller has not had any other sales. Here is their statement which was not fulfilled, "Incorrect orders like unreceived orders, wrong orders should be brought to your seller's attention. Contact your Marketplace seller or your Merchant for assistance. If an Amazon Marketplace seller or Merchant fails to deliver, you may be eligible for reimbursement under the Amazon.com A-to-Z Guarantee." This seller has no information or shipping or refund information. I have spoken with several Amazon representatives over a period of two months now with no results.

They asked me to review Graham Greene's "Monsignor Quixote." I did so, but paused for some important business. I returned to edit and was informed that I had published two reviews. This was not true, only an accounting error by a company from which I have purchased a lot. This has hurt my reputation. I have lost any faith I had in their competence!

I have purchased a replacement charger for my laptop though amazon.com; it had identical specifications as my original one. Once I have received it, I plugged it in and started to charge up my computer. Sometime later, I smelled a burning odor and found smoke coming out of the laptop. The next day, I took it to a computer store. They checked it and told me the motherboard was burned completely, and the charger was the reason.

After trying to contact amazon.com, all the answers I received were, "it is not our problem." Everyone was extremely unhelpful and rude, and all they have offered was a refund. When I asked to give me contact to the manufacturer they said they didn't have it. Yet, I know it is a lie as how can they sell products without knowing the quality or who is selling to them. So right now, I am out of over a $1000 laptop with no idea how to proceed. I am glad I caught the smoke in time as it could have been much worse than just having my laptop burn.

I ordered the Sanyo ECJ-S35K 3-1/2 cup Micro Rice Cooker new, directly from Amazon. Amazon shipped it free on September 28, 2010. I received the cooker on October 01, 2010. Imagine my disappointment when I discovered that I was shipped a used, reconditioned or demo model. I'm not sure what, but definitely not a manufacture (never previously opened) packaged. My rice cooker came with fingerprints and a stained exterior. Amazon wants me to pay the $10.00 shipping, but I suspect it will be more since the original box is huge for the package. The postage from Hawaii is more than postage within the Mainland. I was told I would receive the freight back, but although I was assured an email to that promise, the email was never sent.

I called customer service again, they promised UPS would pick it up. As of 10/4/2010, no UPS call. My last call on 10/3/2010 was to a manager and she promised to contact me. Still, no call. Since this is a direct criticism of Amazon, I doubt this review will be published. But I will post this on other sites to warn other consumers of Amazon's less than honest retail tactics.

Amazon.com has a policy that it will not ship watches to PO Box. I have yet to be told why this is. Over the course of the past year, I have had occasion to order three watches from Amazon.com, in separate orders. All three times, I have been forced to complain to Amazon.com before I received the watch I paid for. The reason? Amazon.com refuses to ship the watches by any shipping service that delivers to my address. They use USPS, which only delivers to my PO Box, but they refuse to deliver it anywhere but my home address. So of course, every time they ship a watch to me, USPS can't deliver it.

I have complained all three times, but this third time, it's clear Amazon.com isn't listening and doesn't care. It costs me time, and money, to repeatedly take the time out of my busy day to complain just so that Amazon.com actually delivers the watch I paid for.

I ordered a book online at Amazon.com. The cost with shipping was $46. I was offered a $30 immediate discount on my order if I applied for and used a Chase Credit Card. I applied, entered my information and was then told that my application was accepted but it would be 30 days before a card would be issued. So basically, I was told to use another means of payment, without a discount to my purchase and that a credit card I didn't really need would be sent to me in 30 days. I think this is a scam to get people to apply under false pretense (i.e. and "immediate reward" of $30 which will not come. To get the "reward" you would need to use the card to make another >$30 purchase on Amazom. Scam!

Similar to other complaints here, I bought an item from a third party, who won't respond to emails nor have I ever received the product and Amazon says that even if I file the A to Z claim, there is no guarantee I am going to get the refund. Customer service as well as a supervisor at Amazon keeps using the excuse that this is a third party sell and they are not really responsible. However, Amazon is the one who takes the funds out of your account and it's Amazon that the sellers use to advertise their products. I think it's time for people to take a class action lawsuit against Amazon about this. The sellers are still allowed to sell even after this happens with multiple buyers, no disciplinary action is taken.

Luckily this was a small purchase so I am not out, but what's more disturbing about the whole fiasco was Amazon's attitude and conduct about it. Basically, they protect the seller at all costs. It's the buyer they don't give a ** about.

On August 21, 2010, I discovered that someone had gotten access to my Amazon.com account and had ordered an item that was sent to them 2 days earlier. They used a credit card that I did not recognize. I called Amazon.com customer service and they said they would look into this. On August 22, 2010, I received an email very early in the morning stating that my Amazon.com account was being closed because of this unauthorized access and urging me to protect my password and user name.

Basically, they were blaming me for the breach in security and giving me no information on what had happened. In the meantime, I had already placed an alert on my credit fearing that someone had possibly stolen my identity. I replied to the Amazon.com email from 8/22/10 asking them to call me and to explain who had gotten into my account and whether this card was issued in my name using my social security number (at least give me info on the issuing bank). They replied via email that they would not call me (against policy) and that they would not give me any other information.

I called customer service on 8/23/10 and begged them to help me figure this out. They refused and said that I could not talk via phone to their fraud unit. I could only email them. I soon realized that I needed to freeze my credit and file a police report as Amazon.com was not going to alleviate my fears. I spent 6 plus hours changing passwords, freezing my credit w/ all 3 credit reporting agencies, filing a police report, alerting my bank and cancelling my credit cards just in case that information was now in the hands of the person who broke into my Amazon.com account.

On 8/26/10, I received another email from Amazon.com after I asked them for help again from their fraud department. They told me they would only reply to inquiries from my financial institution or from the police. I have enlisted the help of my bank to do this as the police have yet to even process my report and today I received an email from my bank with Amazon.com asking for the complete credit card # and info on the issuing bank. Of course, I am unable to supply as I still don't know who this credit card was issued to, what the complete # is or who the issuing bank is.

Amazon.com is just once again giving us the run around and they know I cannot supply this information. Their unwillingness to help me figure this out is reprehensible and works to victimize people twice. They have the ability to help me, but all they offer is a refund for my Kindle books and empty promises to assist me if my bank contacts them. The person who broke into my Amazon.com account was able to process this transaction using my address even though after exhaustive research it appears that this credit card is likely not issued to me.

Amazon.com's security is rotten and they have a policy of not helping customer's with breaches in their security. Instead, they blamed me (I never shared my info w/anyone) and forced me to spend hours upon hours attempting to unravel this when they could have helped.

I went to the site pipl.com and looked up my name. I was able to view all the purchases that I had made, as well as my wish list on Amazon.com. Then, I went to a friend's name. Again, I was able to view everything they had purchased or put on their wish list. I feel that this is a major invasion of privacy and the general public should not have access to my online purchases or wish list items. I will never buy from Amazon again because they release this information. How dare they! They allowed public access to items I buy or put on my wish list at Amazon.com.

We got a crib from Amazon.com through one of their seller. The crib has been recalled and when I called Amazon.com they asked me to contact the seller, Baby Universe.When I call Baby Universe, they are asking me to contact Amazon.com and both the parties are not taking any responsibility. CPSC website says the manufacturer is bankrupt and the seller has to pay the cost. I called a number of times and they keep pointing fingers.

I just placed an order. No shipping charges were listed until after the order was charged to my credit card. Then, unreasonable charges were revealed. I paid $15 for shipping charges on 2 very small orders.

As a seller on amazon with 100% feedback and 5 out 5 star rating, Amazon took money out of my account and never made the customer return the item that they purchased.

The lights were completely different. I set them up to see if they would work. I wasn't satisfied and the lights didn't light up the tent at all. I contacted the seller and stated that they were different than what I ordered and didn't work. They offered to send other set of stronger bulbs that I thought would remedy the situation.

The bulbs sent were absolutely ridiculously huge bulbs which were no brighter than the first set and weighed down the cheap lights - so they wouldn't even stand up properly. I contacted the seller for a complete return and I was advised that I was outside the return window. The woman agreed that the picture on the posting was completely different than what was sent - and she blamed it on Amazon. But the 7 day returns policy was over so there was nothing she could do.

I filed a complaint with Amazon. Waited to leave feedback for several weeks. Amazon then prompted me to leave feedback which I did and of course it was negative. Cowboy Studios replied to my feedback and stated that they would send a return label for it. They tried to bribe me to correct the feedback by offering free shipping and I discount. I just wanted to return the thing because it was useless.

Then nothing happened. I appealed to my credit card company and they could nothing about because the merchandise had been sent, replacement bulbs were sent and they have proof of delivery. I'm now out $110.94 and have this ridiculous light set that I can't use. It's not right. I just wanted to return the thing. I've got the emails and the pictures to prove it.

I keep getting messages like the one below. I am sick of confirming information that I have already confirmed on about half my orders. The information has not changed in 18 months! There is no way to complain on their site.

"Thanks for updating the payment information for your order no. ** placed with **. Your order will be paid using the payment method that you selected. We will notify you via e-mail if further action is required on your part. When your order is shipped, we will send you an e-mail message to confirm the date, contents and method of your shipment. If you requested any additional changes to this order, you will receive a separate e-mail to confirm those changes. Thank you for visiting Amazon.com!"

I set up my first seller account recently and sold 2 of my very expensive textbooks (some cost over $300), which had been originally among the many hundreds of dollars I've spent on Amazon. When it came time for them to pay me, Amazon requested my bank account info so they could deposit the money. This must have triggered a red flag and my seller account was permanently closed as they had determined that my bank account was linked to prior accounts that had been blocked previously for policy violations.

This is my first seller account and it is not me. They have no phone number for customer service on the seller side, so the emails I've sent only got responses that were programmed responses, nothing personal and no information was provided. I wrote at least 20 emails to them, requested it to be explained and for them to further research it and they continue to state that their decision is final and that I could "never sell on Amazon". I even wrote an email to Jeff **, who has not replied to me.

Through a transferred call from buyer side, I found out that they use the last 4 numbers of your bank account and about 25 "nicknames" had the same numbers. I heard a couple of them and had never heard them before. I believe that they made their decision based on erroneous information. I suggest that their system is faulty and that their customer service is non-existent. My $155 is being held by them for 90 days before they pay me for the books I did sell. They eliminated all of my existing listings at the time when they were most likely to sell at the beginning of new college semesters. I will likely never be able to sell them in the future, so all of those sales are lost and I have been insulted and accused without any opportunity to communicate with them. They refuse to call me or send a personal email to discuss this situation.

I do not want a book purchased or sent to L. ** at the Saphire N.C. address. I expect to see my account credited and please clear this up asap. Thank you.

I purchased an engine hoist and a leveler in the second half of May. In the course of making the purchase, I was informed that I would receive my items in 7 to 10 days. I should have known something was wrong when I did not get a tracking number for my order. Nearly a month after my order, I still had not received my order. I informed amazon.com, the third party seller and the delivery company the seller used that I no longer wanted the items and wanted a refund.

Amazon.com refunded only the price of the leveler (about $59). I received that about in the middle of June. I have been put off and arm wrestled with amazon.com's customer service ever since. After several rude encounters, including a "few" disconnections, I 'm still being told that it will take weeks longer to get the rest of my refund (about $259). Its been nearly 5 weeks and nothing has been done other than every 10 days or so. When I call Amazon.com and ask for an update, I'm always told that they will update my claim and that results would be back in 1 to 2 weeks. I want the rest of my refund.

For some reason, I cannot log into my account. I used the correct username and password. I do not know what the problem is. I never had that problem before. Amazon gave me no explanation for this. I had to go through the trouble of creating a new account. I am very, very angry!

I purchased a camera that was advertised on Amazon.co.uk MarketPlace. After reviewing the seller's information and the seller's store, I contacted the seller on their email address as requested on the site to ask more about the item. The seller then replied to me regarding the item and asked me whether I was interested. I then said yes and they placed an order through their webstore to me. The seller then asked me whether I had received the order by email, which I confirmed.

I then followed the order instruction from Amazon and paid the seller as requested on the order, which was by MoneyGram. I was suspicious of this and had questioned them for other method of payment, however, they only accept this method. As this was the method that was requested from the Amazon order, I did not think too much more of it. It seems, however, that this is the point that makes my purchase non-refundable by Amazon.

Several days passed and there was no delivery. I then contacted the seller and asked where the delivery was as I was due to leave the country soon. After several days, I raised my concern to Amazon and they responded. It was very odd that on the day that I received this email, I also received a reply from the seller saying that there was a mix-up of the order and hence, there was a delay. Several emails went back and forth and the seller said that this was the action recommended by Amazon. His reply was:

"I am very sorry for this. I wanted to resolve this and this is why I haven't responded until now. I tried to bring the package back to me and resend just one camera, but this was impossible because you are the sender. I have called Amazon and they said to use this method (i.e. sell you the additional camera at a fair price). After payment confirmation, you will receive the package containing two cameras with lens. I don't have a PayPal account, can you pay with MoneyGram in the morning or should I look for an online payment service? Let me know. Regards"

I then proceeded to cooperate with the seller as I believed that this was the right way to resolve the issue and thought that Amazon had been in touch with the seller. However, I have been chasing the seller ever since as the delivery never came. When I contacted Amazon, I was first told that my email did not match the order. When I pursued this further, I was told that the order was canceled already and that there was nothing they could do to help. This whole process is absurd and it almost feels like Amazon is protecting the flawed process when they should really be taking the responsibility of the situation they had facilitated.

The seller, to this date, is still in operation on the Amazon site even though I had made it clear that they were fraudulent. The customer care staff did not want to assist me in recovering my loss or weren't even interested in assisting me to correct the wrong. It almost felt like they were protecting the seller rather than trying to help the victim. I believe that there is grounds here for negligence as Amazon portrays a safe environment for shoppers, when in fact, it is open to such loopholes. I have kept record of every correspondence and have screenshots of every stage of the process just in case amazon.co.uk decided to remove all history from my account.

After I purchased an IPOD I realized that the address attached to my Amazon account is currently my work address, a public elementary school which closed for the summer. First, I tried to change the address using UPS's system. It would not let me. So I called Amazon. I was told by a very polite woman in India (perfect English if anyone is wondering) that Amazon would have to pay a small fee if it were to allow customers to change the address once an order has been made. She suggested that I complain to Amazon, but said that she could not help me. Again, nice woman.

I lost time. I kept trying to figure out why UPS would not let me use the change address feature. When I called Amazon, there was a message saying that they were down and could not access any accounts and to call back in an hour. More time. This particular problem is not so terrible. The problem is that delivery through Amazon is always a hassle. Half of the time, attempted delivery to my work address took place late at night which elementary schools are closed. If I scheduled delivery to my home, the deliveries are always in the morning which I'm not home.

And this very evening, my neighbor asked me to watch out for an Amazon package she has been trying to take possession of for a week. She had to go out and could not sit on her porch waiting for Amazon (good title of a book). So I waited on her porch and managed to take possession of her package for her. Amazon may be a little cheaper but it costs time and lots of it. Why, oh, why did I order the iPod from Amazon? I can live without an iPod but most of my Amazon purchases are school supplies purchased with my own money. Using Amazon probably does more harm to public education than going directly to merchants so maybe my punishment in this case is deserved.

These guys closed my account for no reason. I have contacted them several times and no response. They always say we will get back to you within 24 hours. It has been more than 5 or even a week that they have not responded. I have close to 200 dollars in a gift certificate that I can't even use because they closed my account. They did the same thing with my other account which they practically are stealing my money. The settlement is for them to open my account and waste the rest of the money that I have on my gift certificate that I purchased when I waste all my gift certificate then they can close my account and I won't use them in my life.

The e-mail regarding the account is ** and the name on the account is Moyses. These guys as you can see online, don't respond to no one. Go online, google.com and see the complaints several people have with them. They close the account without letting the owner know about it and they never respond to emails or get back to you. In my case, they are stealing me close to $200 dollars from my gift certificate that I can't use because they closed my account. I had another account they also closed it with my gift certificate in it making the total more than $200 dollars they owe me that are in my account that I can't access because my account is on hold. I keep calling them. They keep on saying "oh, we're going to get back to you within 24 hours."

What the ** is wrong with them? It has been more than a week. No wonder they don't have a direct number to their specialist department.

I bought a Toshiba computer from amazon.com sold by buy.com, and paid $449.99. I got an empty box, no computer was found. Amazon told me to call UPS, I did they said all they do is deliver.

Amazon has a privacy policy which establishes they will share info about a customer with the seller. However, if you have an issue with the seller, as a customer, and the seller (in this case it is Nu Beauty Supply) does not respond to complaints with anything other than their mission statement copy and pasted into a response. Amazon will not give you the information on the seller. I tried to get the name of the city they operate out of and Amazon refused to give it. In addition, the company has complaints that go unanswered while maintaining a five star rating on Amazon.

The best part is that they claim their products come "direct from the manufacturer." This is an absolute lie! But Amazon cares more about its sellers than its customers. Don't even bother to call customer "service". They will talk over you and then hang up when asked to speak to the "team leader's (lol)" supervisor. I plan to follow up with Corporate but do not expect to get far since they divert the call back to "customer service".

I bought one Fix-it Repair Stick on line for $8.95 and received and was billed $38.00 for an entire kit. Worst of all, foolishly, I entered my cell phone number on the order and have received upwards of two dozen annoying sales calls as a result. Amazon is selling your phone number to pushy inconsiderate marketers for profit. I will never buy anything from them again. I had to tell more than two dozen marketers to hang up and stop bothering me. It's incredibly annoying.

I listed and sold GPS items through Amazon. I never received any warning that my account was under review as I had to cancel two sales due to my supplier running out of the product. I still had funds in my account from a sale last week and just received notice that my account was suspended and now cancelled due to the review! My funds have been blocked from being disbursed by Amazon and are not being released until September 29, 2010. This company did the freezing of my funds for a long time.

They do not let me have control about whom I want to ship too especially with Credit Card theft. I cannot find out if the Credit Card is real and the transaction is real. However, they will hold me liable for any chargeback due to the card being stolen. In the end, I will be out of my money and my product, as I do not deal with Visa, MasterCard or Amex directly! What a disgusting company to deal with. Please avoid them if you can as they will surely clean you out! I will never purchase through them again and I will let everybody of my customers know what they really are like!

"Hello from Amazon.com. Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked. We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account will not be answered. The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well. Best regards, Seller Performance Team"

I have been going back and forward with this. I have called and spoke to someone about this and I keep getting the running around. They blocked me and the rest of my group for working out of the same location, because we didn't want all our address information to be listed for our safety. If they would have investigated, they would have seen every one of us having our own banking information. The company refused to listing any of us when it came to explaining that we never did receive the C.D. back. Therefore, the buyer lied. They refunded him and he still has the CD. According to him, it was the wrong item. I have requested it several times to be returned, and to this day, it has not been returned.

Therefore, someone needs to see that I be paid for this CD. I am going to write the BBB & several other government dept. about this. Amazon company took the word of a buyer over a seller and didn't make sure I received my item back. In working with buyer like this, I am looking into taking the buyer to Small Claims Court. If this wasn't the item he wanted, it should have been put back in the mail to me with the factory seal. Instead, Amazon gave him a full refund and he still has the CD. I am going after Amazon as well, because of the wrongful block of our group. If we would have done something wrong like the buyer, I wouldn't have a problem with it. They keep saying we did something wrong when all of our banking information is different. I have all the documents to show that I have been back and forward with you, trying to get this straighten out and they refuse to listen. Or contact me to tell me how I will receive my item back after they have given a full refund to the buyer along with the CD. It seems that this buyer is good at the game he plays. And doesn't care who he hurts doing so.

Me and my group have been very stressed-out over this because we put many man hours, time, and months to put all of this information in on Amazon. They blocked all of us because of one buyer that wasn't honest; as you can see he still have my CD with Amazon blessing. I had talked with them, and they even told me to have some of the buyer e-mail me to bring my rating back up after I told them that I was helping my son in college just have them pull my file. Yes, I don't want to be compensated for my stress, and my group as well.

6-30-2010 I placed an order online for crossword Puzzle Book for about $32 total on 6/28. When they sent me confirmation (on 6/28), it was become a bigger order than what supposed to, about $43.03 in total. I don't know how they could do that. Apparently they added some more books to the order though I didn't order it. There are "The Everything Crossword & Puzzle" & "The everything Easy Crosswords" which are identical, we could see from their website those are two identical books. Dianne did confirm that too after I spoke to her.

She advised me to contact the seller by email. After I sent the email to the seller, then I got an acknowledgement that the books have been shipped. Originally they told me 7/21/10 delivery date. So I'm stuck with the order. Please look into the matter. Thanks. This really drive me crazy. After what happened, I will be afraid to buy anything from Amazon.com I can't trust them anymore. memb I like to cencel the order and get them credit back all the charges to my credit card.

Amazon is purely ripping people off and they do not care at all about doing the right thing. Quite simply, this company has EXTREMELY poor business ethics. Period. After receiving notification online that Amazon had "charged" my credit card I took a step back and was trying to figure out for what? After all I was under the impression that I was an individual seller NOT a professional lister. Therefore I should have only been charged $1.49 per transaction, instead they charged me $29.99 a month for two months. This was totally ridiculous because I was trying to sell a $10 textbook (as I am a student).

So. I decided to call up customer service to inquire about this obvious error and get it sorted out. Well, it got sorted out alright ... like a slap in my face. Not only did the telephone clerk respond with brain washed, insulting customer service psycho-babble, I too, was blocked from being able to re-phone customer service.

The result is this: I took a loss on the text-book because I am reselling it, plus I take another loss because the "alloted" postage that Amazon charges the buyer because in reality it does not even come close to the real cost of postage. -- I don't get a dime from the sale of the book because Amazon sucks that up on listing service fees that I NEVER signed up for and then charges me another $45 for being listed on their website. Can this really be true? Well the truth is: YES ... Amazon ripped me off, and I can almost guarantee that I am only one of many that they are doing this to.

So, my advice to you is this: STAY AWAY from Amazon, they will steal money from your credit card when you are not looking and then cut you off from cutomer service when you inquire about getting your money back. Amazon you should be ASHAMED! I have never in my life been so blatantly mugged and then told well "I am sorry that you feel that way" ... Please do us all a favour and take an ethics course. ALL STUDENTS STAY AWAY FROM AMAZON if you are trying to re-sell your textbooks! They will rip you off! I was charged $60.00 for a $1.49 service. Essentially I was charged $60.00 for selling a $15.00 textbook. I know it is totally ridiculous! Amazon is a joke.

This company is herrasing me about late charges on a vehicle that I purchase with them. I paid the note but I'm not able to make the late payment in which is due 15 days after the payment date. my payments have not been that late. I have receipts of my payments. the information that is on the receipt is contradictary to what they are telling me conserning the late charges and they have an paper that states that there are no grace periods on payments and on the contract it states that the 5% interest is when payment is 15 days late after payment date. haressment and distress.

I'm a longtime amazon.com customer and have purchased hundreds of items both from amazon itself and its 3rd party Marketplace sellers. Occasionally I sell an item through them as well. I have a 100% Seller rating. Today I listed an expensive book ($750.00) and clicked on my seller link by the item. Imagine my surprise when I discovered that amazon had allowed 3 Sellers (that's right, people who had sold me items) to post negative feedback about me! And the comments were defamatory. Like: "Customer has no integrity... this customer is not worth the trouble!!!" ms. That's right--anyone considering buying my book will see, even though I have a 100% Seller rating, Mr. S.'s comment about me.

And why did Mr. S. post it? Because I gave him bad feedback about an item he sold me. He sold to me. I don't know Mr. S. His comment that I have "no integrity" is defamatory. It's also a serious problem for me when I try to sell something. Would you buy anything from me? So I called amazon.com customer service, and found out it's a call center in the Philippines. I spoke to someone named "Jenny" (although I'm sure that's not her real name, and she refused to give me her last name--so I have no idea who I talked to). She seemed not to understand what I was saying. I told her I'd give her until 12:00 pm to remove these defamatory items. She said she'd look into it.

Then I got some email from amazon about them looking into something but they couldn't tell me what it was, because apparently it was confidential. In other words, I have no idea what they're doing, but suspect it's nothing. This statement by Mr. S. is libelous. It will damage my ability to sell on amazon. It means a Marketplace Seller who's received bad feedback can literally ruin the person who gave them the feedback. I did complain to the FTC, but as you know, they don't investigate individual complaints--they just see if there's a pattern, and if there is, they'll do something about it. And I'm the loser in all of it.

I give Marketplace Sellers a 5 Star (highest)rating about 95% of the time, but I guess you give a few of them a 1 or 2 Star rating, and you're in trouble. This is the first time I've ever dealt with a business that allows libelous comments about a customer to be posted on their website. (I also have a 100% Seller and Buyer Feedback rating on Ebay.) I want to do something about this. It's not right. Thanks for any help.

I ordered a new copy of The Shell Seekers.(Order #002-7377205-3946607) The book arrived in a torn, damaged mailer.It was not new. It had numerous marks on the front cover, and inside was the name of the previous owner, her address, and phone number. I expected a new book for $28, and I am very displeased!

I order three Patagonia jackets. I told my sister about the Patagonia jacket special the day after my order (as she was interested in placing an order too) and she thought there appeared to be a problem when the order was placed in the shopping cart as the description read jersey knit. I figured maybe the jacket was constructed using jersey knit and that it was okay. To be on the safe side, I called Amazon immediately and they confirmed there was a problem and told me it was on the part of the 3rd party seller. They pushed the problem on to me and told me I needed to contact them. I called Patagonia and they assured me that it wasn't their problem.

I then contacted Texas Shirt Company and they told me it was Amazon's fault. I called Amazon back a week later to discuss the problem and to inform them that the incorrect listing was STILL on their site. Couldnt they make it a priority to get their error corrected?? This time they admitted that the problem was on their end. Even though I contacted Amazon well in advance of the product being shipped, Amazon sent me three shirts instead.

Now Amazon tells me that I should send them back and make sure I get a refund. Great! Amazon screws up and makes is a problem for me and ALL the other customers that order this incorrectly posted jacket (and there were many). I asked Amazon to honor my order of the three jackets. They will not. This is nothing less than bait and switch. I ordered Patagonia jackets and they switched it to t-shirts. They admit it is their error but they wont make good on it. Isnt this illegal?? I guess Amazon thinks they are above the law.

On April 8, 2010, I placed an order with amazon.com for a day runner planner. When I received the item it was not what I expected. I returned the item with the same packing envelop to "return to sender" with the accompanying email from the sender. It is now May 4th, almost a month later I still have not received my refund back. I have made numerous emails to amazon.com and Derek the person who shipped the merchandise. I talked to Sherry a customer service representative at amazon.com. After I file this complaint, I will file a small claims to receive my money back. I want my $42.16 refunded back to my account.

I am writing to submit to the decision taken by Amazon. I have been a respected member of Amazon, both as a buyer and seller for several years. I have a record that speaks for itself as a direct result of successful sales and timely deliveries, which have resulted in excellent comment by different buyers.

I had purchased a collectible book from Amazon 8 years ago. i decided to to sell it in Amazon. It was worth some money. Now the buyer claims that they didn't get what they ordered and Amazon gave them a refund and and they are entitled to keep the book too. Meanwhile, they froze my other payments and were giving me the runaround. This the last I deal with Amazon. They are robbing us blind, and we can't do anything about it.

I used mail. I do not know the address of Amazon or the merchant. Consumer Affairs of Amazon claims they issued a refund. It does not appear on my credit card at this time. After having not received an answer from the manufacturer's email address or its regional service center in Dubai UAE having furnished all documentation including the scanned photo receipt via ship on 4-24-2010, I did pry open the battery case accessing the batteries without damaging the unit and the item worked. The battery case was difficult to open. Amazon did in this case appreciate their customer satisfaction guarantee in suggesting they initiating a refund, although it has not appear on the credit card of as this moment.

I have asked Amazon to stop the refund as the item works. It is still questionable the manufacturer's regional service center in Dubai UAE would be difficult to return the item had it not worked as (1) they do not respond to a warranty request and (2) returning an item in UAE would have questionable handling of a parcel to that country for a product purchased in the U.S. being noncompliant in power generation of the U.S. Cosmetic Solutions. A vender of Amazon did not seem to care if the warranty was honored by the manufacturer. They just wanted the money having no regard for customer satisfaction.

The merchant does not honor return for orders beyond 30 days outside the U.S. when the item requires a foreign electrical generation as the item is non-compliant within the U.S. The manufacturer and their regional service center in Dubai, UAE does not response to emails. I request the proper state Attorney General for Cosmetic Solutions and Amazon. The item does not work and I am out the purchase price as the warranty. Their email address does not answer and neither does the manufacturer's.

I received an email from Amazon notifying me that someone had attempted fraud by using an (expired) credit card Amazon had on record for me. To protect my credit/finances, I attempted to file a police report using a print out of the email as evidence. The police told me an affidavit was required, as anyone could create the email I submitted.

I asked if they could call Amazon, but they said they only do that after a crime is appropriately reported. Contact with Amazon leads to incredible frustration. They kept telling me to have the police call them and repeatedly suggested I use a printed copy of the email (even though I advised them this wouldn't work) and they refused to provide any written statement of the facts for me to use in protecting myself.

It appears to me that the only reason I was notified of the attempted fraud was for Amazon to avoid any liability. They clearly are not interested in protecting their customers whatsoever. I repeatedly requested that Amazon supply a statement reiterating what they told me in the email, but put it on company letterhead so that the police would be more likely to take the necessary report. No matter how many times I asked, or how polite/patient I was, Amazon flatly refused to help.

I have been a member of Amazon since 2004. In 2004, I sold two books for a total of $59.73. Since I didn't have a bank account at that time, I couldn't get paid. I let it go for some time. As time went by, I forgot about it. Recently, now in 2010, I decided to sell some books and remembered the transactions from 2004. I searched the Amazon.com site and lord behold, there were my two transactions from the two books sold in 2004. I registered my bank account and verified it.

On the deposit from books that sold, they (Amazon.com) put two transactions, or settlements as they called them, but in my bank, only one transaction for the books that recently sold was posted, not the one from 2004, I contacted Amazon and asked if the old deposit was going to show up later. They told me that their payments/orders accounting department did not keep records past 365 days and that reflected their current policy.

Well, after some emails back and forth, they basically have put into my account a settlement for the two books that were sold in 2004, but they never sent the money transfer to my bank account. As far as they are concerned, the case is closed and they are sorry if this has caused any inconvenience. That was it. Nothing can be done.

I know $59.73 is not a lot but when you are buying books so expensive and then you sell them at very low prices and you don't get your money. Not only did I lose the books, I never got paid by Amazon.com. Amazon's position on this, is that they don't keep records of payments/orders after 365 days. That is their current policy and they apologized for any inconvenience.

Amazon refuses to allow me to sell my work on their site because I do not have or use UPC codes. I am a small business, an artist selling my own creations and they are discriminating against me and small business of this type. They sometimes allow exceptions to this rule but refused me for whatever reason. I am trying to start a new business. I am 72 and have been in ill health which cost me a lot of money and I need to work to live. Obviously at my age, I can't get a decent paying job, if any and my work is highly salable. I have a long history that proves it. This is costing me a livelihood. I can't afford yet to get my website on page 1 to 3 of Google and have to depend on other means like Amazon store and others.

I have been selling on Amazon on and off for a few years. Recently, I decided to focus more on selling on the site. After getting income of about $1500 for about two months, I decided that I could use a pro account. After making several inquires to Amazon's customer service, (and it took a few inquires) I was told that the only way to do this would be to close down my current account and start again. I was unhappy about doing this by I reluctantly agreed. So I closed my current account and opened up a pro account. The site said that funds would be held on new account for two weeks as a security measure. I was not happy with this but it seemed reasonable. Right before the two weeks were up, I had accumulated about $1400 in my account. The day before the funds were two be released, I received the following message, "As part of our ongoing commitment to improving the customer experience on Amazon.com, we are conducting a review of your seller account. During this review period, your funds will be reserved in your Amazon payments account for up to 30 days."

I immediately stopped selling on Amazon despite them telling me that it was okay. I called customer service and they told me that I had been selected and that this was routine. At that point, I started doing research on Amazon and I was surprised to learn how often they do this and get away with this. I provided them with all the tracking information like they requested (everything was delivered and there were no complaints). I also received a total of 17 positive feedbacks with no negative feedback. They requested information about where I source my merchandise from and other business information-- information which I feel is an invasion of my privacy. Why should I have to reveal to Amazon detailed information about how I sourced my merchandise? No other online company has requested this-- not eBay, not overstock and not others. My merchant account company has also not requested such information. It is clear to me that they are requesting it to gain useful selling information for their own use.

I did not try to contact them again about the fairness of holding my funds because I read that a number of people that have tried to do that have had their accounts permanently terminated, rudely told that any further emails would not be returned and fund that were already held for a long time would remain in custody for several more months. After I received the notice mentioned above, I sent them in all the information that they requested in spite of my objections. Immediately afterwards, I emailed them asking if the information that I sent was sufficient. I only received a form letter that did not answer my question. I repeated this and I got the same response.

About a week ago, three weeks after they sent the initial email, I received another email that the information that I provided them was insufficient and that my funds would be held for an additional period. They did not explain what was insufficient but I knew from experience that it would not help to ask. I again sent them more detailed information and I am now waiting. It has been more than 30 days since I shipped my last orders and I have no complaints against me. If they do not want me to sell on Amazon because they think that I am not trustworthy (actually I think that the opposite is true), so they should not let me sell but why should they hold my money?

The Chase Bank close my credit card with out any notice. Even I have still balance on my account. I have a good payer. I pay may due on time and more the minimum amount due. I feel my right has been violated.

Amazon has just charged my bank account $40.82 on 4/8/2010. I made no purchases there in the last 30 days, and none of that amount ever. I can't reach them. Can you help? It's a $40.82 charge and there is no way to challenge it.

On the afternoon of 3/31/10, I purchased a Takamine Acoustic Guitar with hardshell case on Amazon.com, through a music retailer known as 'Austin Bazaar.' The purchase price was $169 and listed in stock. Today (4/1/10) around noon, I noticed that the same retailer, through Amazon.com, listed the same guitar and case at $199, with only five remaining in stock.

Around 5 p.m. this evening, I received a notification through Amazon.com that the product was out of stock and they were not certain when it would be stocked again and my order was canceled. I searched for a customer support number on Amazon.com for quite a while before I found one. When I spoke with customer support, they indicated that they were sorry, but there was nothing they could do. I am no spring chicken and I have been around the block long enough to know exactly what happened. I called their hand at it and the rep indicated that it was 'too bad.' Pitiful customer support and underhanded sales tactics. After all, isn't that what this country was founded on? Oh, wait, that is just what it has become!

I ordered three textbooks to be received in one day. I only received one textbook. When I inquired the reason why the other two were not in the package, the reply was that some of their consumers do not send items one day. So, I waited. However, I got online to see exactly when the books might be sent. It says anytime between March 26 and April 12! So, I called back. The CS agent said I had to cancel with the company not Amazon (but I ordered through Amazon!).

Anyway, I have written to these companies to cancel my order because they are unable to meet my need of sending my books overnight (which is what I paid for). I have to wait and see what happens with them but I am angry with Amazon. First, they do not make clear that the other companies honor the same mailing policies as they do. You pay for something assuming that it's all within one company. Beware, it's not! Let's see how quick they credit my account and cancel my order before I go any further.

Consequence is I am not prepared for my online class this week. I have to go through another company for a one day mailing of these two books. Although I waited because of issues with a scholarship getting halted in the middle of my semester. It's essentally a question of why I waited so long to get my books. However, I did pay for a one day mail which would have had my books at my house for me to study and be prepared for my first week of class. Now, I am not!

I set up Merchant account to sell Electronic Cigarettes. I used the "Restricted Items" list within Amazon to guide me as to what was authorized to sell. A week and a half into sales (doing well), they shut my account down. The only reason, they do not allow the sale of Electronic Cigarettes on their site. After contacting the Better Business Bureau (BBB), they (Amazon) tried to say that I had previously applied for another type of service, was rejected then tried to open a Merchant Account. All the contact and queries I placed to Amazon to fix this said nothing of the sort until I contacted the BBB.

What the BBB and Amazon is failing to recognize is that the "Restricted Items" list for merchants did not state Electronic Cigarettes as restricted and my account got shut down, suspended to sell on Amazon for life and my earned sales money is on hold for 90 days. The amount is under 700 dollars so none of the lawyers I have contacted will not touch this case. I found out that the FDA, despite loosing a case against two of the largest distributors of Electronic Cigarettes, told Amazon, eBay, PayPal and various others that litigation would be brought upon them if they allowed the sell of these items.

A general search for questionable items for sale on Amazon revealed "Hackers Chronicles" for the Amazon Kindle...great book to guide you in bomb making, poisoning... yeah... glad Amazon is following its own restrictive guidelines. Most of the Senators and lawmakers for a few states have also joined the band wagon (motivated by pharmaceutical companies that sponsored their campaigns). I need help in fighting this atrocity. Amazon is one of the sneakiest and most unprofessional organizations I have come across. I tried to comply with them and all I got were scripted responses, lies and stress.

After selling on Amazon.com successfully for many years, on Sunday March 7th, I received a form letter email that said they blocked my seller account for being associated with another account that has been blocked. They are holding my funds for 90 days. I try to appeal via their appeal process. All I received was two form letters back, saying exactly the same thing. They do not have to tell me how they received this information, and now they are going to ignore any, and all future communications with me.

This is crazy. I have done nothing wrong. They expect me to send any outstanding customer orders, even though they have frozen all my money. The other night, I got an email from them stating that they have issued a customer refund for a credit card charge back for $54.00. The lady got to keep the dolls and my money, 3 months later. I provided proof that she had received them, and she refused to send them back for a refund. Tonight I received an email from them, stating that they were going to continue to charge me a $39.99 seller fee, until April 19th, even though they have blocked my account, and I have cancelled this service on May 7th. They are scamming people. This is a scam to make interest on people's money, and this should be considered a monopoly, since they are selling the same products on their own site.

They are holding $3,200 of my money. This is my income, and has been for years. I am unable to pay all my bills and afford to live. They have cut off my way to conduct business. I am losing thousands of dollars. I have been wrongly accused, and they should be convicted of a crime. I am a victim of a crime of theft, internet scam, fraud, misappropriation of funds, creating a monopoly, not to mention the mental distress this has caused me. They have unfair business practices.

We ordered a series of books from Amazon.com and paid for them with my credit card. We received a confirmation email. Three days later they cancelled the order due to pricing error. Once the credit card was accepted and the order confirmed, the prices should be honored. I complained several times. They offered me a $25 gift card which I refused.

I want the books ordered at the price ordered. The books are Fantastic Four Omnibus, X-Men Omnibus, Iron Man Omnibus, Wolverine Omnibus, Ultimates Omnibus, and Secret Wars II Omnibus. My son needed the books for a college class for which he was doing an English report on the Golden Age of Marvel comics and how they evolved. Because the order was cancelled, his project was turned in late and he received a grade penalty.

I applied for and received an Amazon credit card and received it. I have been merrily putting books on this card and today decided to see how much I owe. I tried and you have not heard of Caspar's Feeder. Will you please send me a bill or let me look it up? I bought another book on it today.

I prepaid on 1/26/10 the book Death and Dying: Life and Living (Psychology textbook) for $49.95 plus the shipping charge. I was told that it was delayed. After waiting, I decided to cancel the order. Now, I'm trying to get my money back because the book was never shipped out to me. It was a paperback. Now, you have a used copy for $60. What I want is for you to take the money you owe me and apply it to a new order. I am looking forward to hear from you soon. I would like to have it shipped within two days.

I purchased a product that they stated was in stock and at a very good price. After the transaction was finished, a day later, after they continued to sell all products I purchased for a full day. They cancelled every item that I paid for except the ones with a higher markup without my consent.

The book I received on my order had the pages mixed. It's not put together with the pages in proper order.

My son cut his brow on these blocks. There are several complaints on Amazon about them. They have sharp, un-sanded, splintering edges. I requested a replacement set and they are equally dangerous. Any closer to his eye and we would have been contacting an attorney. We've received no response from manufacturer. I have posted pictures of the blocks on Amazon.com

I ordered a portable vocal booth from Amazon. On the order screen it said, "order within the next 15 hours and receive by February 15 or 16th". I ordered on the 9th of Feb 2010 and as of Feb. 27, no merchandise. Turns out, without informing me, they use CEVA as a shipper - terrible reputation! Look online! I called CEVA to find out why they listed on the order that they had contacted me to arrange shipping (which they had never done) and to find out where my merchandise was. Obviously, an outside phone answering service, clearly a housewife with a kid on her arm with foreign accent who said she'd transfer the call. It rang close to a hundred times. I repeated the process and tried to talk with her, nothing.

This has been in my opinion, nothing but fraud! Getting a hold of Amazon is next to impossible. You have to give them your phone number and they'll call you. An answering message picks up the call and hangs up on you. I finally got some foreign guy, who apparently thought I was too ** to know I've been shafted, said he'd be happy to explain things to me. Really? What needs explaining? Amazon took my $929 and lied about the free shipping, lied about the promise of delivery, uses an irresponsible shipper that clearly does not do business in the light of day, and thinks consumers are ** enough to put up with this. Thank God for American Express. I've done the dispute process with them today and hopefully, this will resolve it. I've cancelled my account with Amazon and will never do business with them again. I believe a class action lawsuit needs to happen to show Amazon how business is supposed to be done.

They will not sell me an MP3 music download because I live in Puerto Rico. They will sell me a music DVD and ship it to me but they will not sell me a digital download of music. I think that is ridiculous. Sell me a DVD and physically ship it through the post office is okay but selling to me a digital download is not OK. ****,****,****! They won't even sell me a guitar or a digital wristwatch because I live in Puerto Rico. These things were refused to me in 2005 and 2006. I was told that those items cannot be sold to Puerto Rico.

I wrote to them and told them that we are American citizens, every man, woman and child in Puerto Rico is an American citizen since 1917, we use American money and we use the American zip code system. They just answered that they have a policy that forbids it. It's very pathetic of them. They refuse to sell me a digital download that is not even a physical thing and it's just a digital form of music. That was just last month. I hope one of your attorneys can talk some sense into Amazon because they have ignored me for years. All I get from them is an email answer that says this is the way it is. I will just spend my money in any other web store that gladly treats Puerto Rico like another state. Thanks for listening to me.

I have placed an order with Amazon. I have received some gift cards. When I placed order, Amazon asked me to change my password. Once done, I was asked to provide my credit card details and was asked to contact with bank. I was surprised as there was no bank involved and their customer service is just used to sending pre-written replies.

After several contacts, I was told that one of the gift card I used has a problem and they have blocked all of my gift cards. Despite several tries, they have not replied to even a single email.

I am out of $300 due to this. I have earlier listened that they are in the business of selling gift cards and later deny purchases with these gift cards. However, I never believed this as they are a big company, and how can a big business do this? However, I was wrong and understood people are not wrong about them. They steal people money this way and are able to sell other products at a lower price just due to this.

I placed an order with ** oh Feb. 12, 2010. I canceled it because they would not let me upgrade the shipping to one day shipping. Well, I'm still sitting here waiting for them to return my money. I called them today, they stated that they never removed the money from my account, but it's funny that my bank says they have the money. So I'm thinking at this point, its time to get an attorney and have them handle this. We will not be using amazon for future purchases and I will now say, that the people who run amazon are thieves.

We ordered a two-person Extreme Duck Hunting Game for about $61 from SpeedShipper thru Amazon. They shipped a one-person game expedited to arrive by Christmas. It arrived but was non functional. When we went to return it we learned it was not what we ordered and was worth about half of what we paid. Due to a hospitalization and two surgeries I had to wait until the end of January to start the refund process.

After three emails, SpeedShipper alias Peter ** refuses to act because it is now past their 30-day rule. After a couple more ignored emails, I turn to Amazon complaints and they tell me to wait 10 days for a response with no phone number offered for complaints. I give SpeedShipper a bad review and Amazon has the nerve to remove it and close my ability to comment further. SpeedShipper is the perpetrator of the fraud but Amazon protect their image and only allows email contact of this vendor. It is a poor business practice. I spend $69.64 for the wrong item to be shipped and it arrived broken. It resulted to a complete waste of time and money and loss of faith in amazon.com.

I purchased an item that I have all the receipts and information for through Amazon.com. I returned the item in the 30 days required by their policies for my refund. Unfortunately, this was through a third party, which Amazon is telling me. Regardless, the policies have still been met even thought a third party is involved, and I have not received the refund on my credit card. I have contacted Amazon for the third time and I'm still getting the run around. I have all the information they need for me to receive my refund (by their policies) and still I'm getting the run around. They want me to resubmit information again that I have already done.

I even have confirmation to The Dame Comic Shop (this is the so-called third party) who receive the return item on January 8, 2010 at 10:25 a.m. in Houston, Texas. I was even willing to fax all this information over to Amazon but no they want me to fill out all the paperwork again. This third party "The Dame Comic Shop" isn't even a real business--it is a residence. Please, I know that the money isn't much, but this is wrong. This third party charged over $50.00 for a child's item that you can usually get at the store for under $10.00. I didn't know this. If I did, there is no way that I would have bought this item. This "The Dame Comic Shop" said it was a collector's item, which I found out to be a lie. Please, you must help me to stop this thief! I was conned into buying this item that they charged over $40.00 more than what it is really worth.

I have been selling through Amazon for a little while now and recently, I received an email saying that an item I shipped to a customer had been cancelled and the customer was not charged. When I investigated the why's, I was told that they have a new policy that a shipment has to be confirmed on their website before they will pay you and that orders not confirmed within 30 days will be cancelled and basically free to the customer you shipped to because they offer no recourse for the seller.

I had been selling for years and had never had to confirm a shipment to get paid. There were no emails sent to me besides the cancellation notification telling me to confirm the shipment and I never signed or agreed to anything saying I would ship my merchandise before getting paid. I have always been paid before shipping the merchandise which once was standard practice on Amazon. The customer service rep said that I should email the customer and ask them to resubmit their payment to Amazon as if someone will really do that after receiving the merchandise already. So I am out the DVD box set and the money I was to be paid for it.

I went on cheaptextbooks.com and ordered a book that was supposed to be delivered in 1-2 business days. This was on February 5, 2010. It is now February 6, 2010 and I have not received it. I called to check on the order, and they said that it will be here before the 25th. I did not receive my book, and they refused to cancel my order. I need the book for my English class, and if I don't have it in time, could cause me to fail my class. This can result in a $405 debt.

I ordered an item by mistake from a seller listed on Amazon and tried to cancel immediately after, but I was told I couldn't cancel. They shipped it and I refused the delivery and it was sent back and the seller offered me store credit but not a refund. I filed a claim with Amazon a to z guarantee, which is a joke, and was denied claiming that the seller sated that they never received the item, which was a right out lie. I spoke to the seller and they told me what they told Amazon. Amazon lied to avoid honoring their promise. I called their useless customer service and gave them a piece of my mind and the direct number and name to the seller, and I was promised like many previous times, that they would look into it. I will never shop at Amazon, ever again.

Buyers, please be careful while using your credit card for purchasing from Amazon.co.uk. I bought a Nikon D5000 digital SLR from Amazon.co.uk in Oct 2009 (633/- euros). My credit card was charged once in November and again in December 2009 for the same item. When contacted the customer service, I was told that they discovered two amazon accounts against the same card one based in the UK other in the Eire. This means some parasites in the UK are using my credit card to order items. As I am the sole user of the card and I hardly use it definitely, my billing address was leaked by the Amazon.

It shocked me when I realized that Amazon never security verify your credit card authenticity while opening the a/c or ordering stuffs. This means anyone who knows your credit card number can use your card. So, be vigilant while entering the credit card details online as Amazon follows an outdated card privacy protection system. And once the money is taken out of your card illegally, you know how difficult is to get it refunded.

I ordered items from Amazon.com clearly stating products would be shipped free. It's a very misleading method of displaying content purchasing pages as you checkout. They very much mislead anyone who purchases items that you will receive shipping free until the purchase is made, and the receipts are sent out minutes/hours after the purchase has been completed (submitted) with your account being charged. I will never purchase from this so-called billion dollar business. Amazon, keep up the good work and you will lose huge business.

This is severely unjust on behalf of amazon.com. I see items (video games) which the standard shipping rate is $3.99 but Amazon is letting these third-party screw us out of shipping rates. There are few sellers in every item that you look at on Amazon and their shipping rate is severely higher than the Amazon set standard shipping price. Example, there is a company called Worldwide Sales (under the PS3 game called mirrors edge and this company is charging us, customers, an outrageous shipping fee of $9.99 when the Amazon standard shipping chart and cost is $3.99.

Something needs to be done about these sellers trying to over-price us for shipping rates. If you see shipping rates above the standard Amazon shipping rate, do not buy from this seller. Make sure you report those sellers. We, buyers, need to work together to stop this over-priced shipping scandal. These crooked shipping sellers makes me hate to even shop online.

This is severely unjust on behalf of amazon.com. I see items (video games) which the standard shipping rate is $3.99. But Amazon is letting these 3rd party *** us out of shipping rates. There are a few sellers in every item you look at on amazon where their shipping rate is severely higher than the Amazon set standard shipping price. An example there is a crooked company called Worldwide Sales (under the PS3 game called Mirrors Edge). This crooked company is charging us customers an outrageous shipping fee of $9.99 when the Amazon standard shipping chart and cost is $3.99. Something needs to be done about these crooked sellers trying to overprice us for shipping rates. If you see shipping rates above the standard amazon shipping rate, do not buy from this seller. Make sure you report those crooked sellers. Us Buyers need to work together to stop this crooked overpriced shipping scandal.

My Citi credit card and a Visa card have been compromised somehow. The above 'Business Name' and a reference number of PBKNL700 and $68.69 are the info I have on this 11/16/09 charge and many other charges between Sept '09 and now, Jan '10. I'm changing my card numbers. Only contact me with a class action suit or any info you wish to pass along.

I placed an order including items from several vendors. One of the items had been listed at "$19.99 + free shipping" by the vendor. When I accessed my cart, I was notified that the price of this item had dropped to "$16.99 + free shipping" (verified by searching Amazon.com). I checked out and noted that the shipping for my total order would be $5.98. Okay so far.

After the order was completed I went back in to attempt to apply a $25 credit I had forgotten about. Amazon allowed me to apply this credit against my $16.99 item, but then applied an additional $7.38 shipping charge to the item. According to Amazon, it was too late to cancel the item. This is typical of Amazon practices where multiple searches will display different vendors each time and will even change the prices and shipping costs for the same vendors. To check this, I went to two different computers and was able to pull up different pricing for the same items from the same vendors depending upon whether I was logged in.

Amazon deleted their address as you go method and confuses all orders. My stuff is going to the wrong place and I can't change it. There is no phone number and no help. Help!

I ordered the PC version of "Your Shape" from Amazon. When I received it, I discovered that I did not have an adequate video card to run the program so I returned it. The box was opened, but the program and the camera were still factory sealed. I received notification from Amazon that I will now be charged for the "free shipping" of the product, which I understand as well as the return shipping. Amazon states that any unopened product returned within 30 days will be given a full refund. Amazon is only giving me a 50% refund. I will never ever, order from Amazon again.

I bought a Kindle 2 in December. For the first book I downloaded, I was charged $4 more than the price listed on the Amazon website. I inquired 3 times about this, until I was told that I had downloaded the book in Germany, hence the higher price. This is not true as I haven't left the country since last September. Apparently, and without my knowledge or doing, the Amazon website decided that I was downloading this book from their German website. However, I did not, since I had logged in at amazon.com, and not amazon.de, which is their German website.

This is clearly their mistake, and they are too cheap to admit it.You might say $4 is a small amount, and you are right. I consider this a small fee paid to learn that amazon.com can't be trusted. Dealing with an online seller and providing one's credit card information, requires absolute trust. Amazon.com, the company that claims to be building "the most consumer centric online business," has proven to be untrustworthy.

They can keep their dishonestly taken $4. I gave the Kindle away, and will never use amazon.com or any of their websites because they have shown to be untrustworthy. Everything they sell can be bought from other sellers, often for less.

I have in my hand Chase Amazon's January statement with a payment due date of 1/22/10, listing a credit line of $9,500. I have copies of the two credit card checks I have written for $300 each, one on January 11 and 12, that at the top of the check it says, "Must post to your account by the posting date/void date of 01/27/2010 to get the APR stated in your offer." My bank, United Missouri Bank, accepted both of these checks; however, without any notice to me, Chase Amazon reduced my credit limit from $9,500 to $2,000, a fact which only came to light when these two credit card checks were charged back to my bank overnight 1/15, overdrafting nine checks/debits I had made in yesterday's business, making me now liable for 9 x $35 in overdraft fees or $315, and my account shows an overdraft of $192.00.

Before midnight, and before I could do anything about it, I am now liable for $35 x 9 overdraft items, or $315 in yesterday's business alone. Another Chase account reduced my credit limit but at least notified me by letter and told me I would have a month to pay back any overage. United Missouri Bank has a practice of not accepting a customer's deposit if after 3:00 p.m., but will accept debits to accounts up to midnight. The consumer has no knowledge of anything amiss until the next day's business when overdrafts are posted.

I am now faced with undue hardship caused by both my United Missouri Bank and Chase of coming up with overdraft fees; this $315 and another for $210 in overdraft fees just this week because they did not accept a deposit in the day's business even though it was 3:41 p.m. UMB accepted all the debits to the account. However, overdrafting me five times of $35, or $210. Please help me. I have borrowed money from my husband now to cover the $192 overdraft of this morning, but I've somehow got to cover the $315 that will be assessed to me unless UMB relents.

I sold a textbook via Amazon.com. Approximately a month later, on New Year's Day, the buyer emailed me and said that he never received the textbook. I didn't check my email until the following day, and the buyer filed an A-Z Chargeback complaint against me, and said that he never received the textbook, and that I never responded to him. Well, first of all, you think the buyer would have contacted me sooner, and would have given me time to respond, as he emailed me on a holiday, and I was on vacation. I emailed him back immediately with the tracking number, and checked on usps.com and it said that the book was delivered to his address on December 9, 2009.

I immediately responded to the Chargeback claim with the information. I tried to call Amazon.com about this for assistance, but no one could help me and there is no information about how to resolve a claim. I just received an email from Amazon, and they sided with the buyer! So now, the buyer has my textbook and the refund. And when I called back for recourse, I was told I could not speak to anyone about this claim and it was closed. This is completely crazy, especially when a third party (the USPS) showed that the package was delivered to the buyer's address. I will never do business with Amazon again, and have advised my co-workers to do the same. I would also like to complain about the buyer, but was told only that I could leave negative feedback for him.

Amazon screws up sellers. There is no security for sellers only buyers are the king. Sellers get screwed up. We sold our product, buyer claimed it was broken after one month. They have all the right to get their money and not return product. Same thing happened after buyer used a sewing machine for two months then they decided it was damaged and defective. They had 90 days to claim and guess what, they received their money and they kept the sewing machine worth $225. Guess who is in the hole? Me, of course, the seller. They closed my account for selling since I called and complained that buyer used item and now he wants to get refund. Well, Amazon (thieves) kept all my money from previous sales and they will not refund money until after 90 days. I have not received my money for the items sold since October 2009 and still waiting. I feel like Santa gave away free merchandise.

So in the meantime, other buyers want to return products after using them will get their money and I will have $0 by the end of the 90 days. If you want to sell your product, use Craigslist since there is no charge to sell your product and you don't need to give any commission for your work or sell your products in flea market. At least, you will have your money in your hand in the same day. I am so upset. I am way behind in my bills. They owe me around $5k. I purchased items on my credit card which I am making payments on by borrowing money from relatives. I am under so much mental stress and to wait another 90 days before I get my money, I don't know how I will survive in the meantime. $5k is a lot of money especially when I don't have any other source of income.

I was charged twice for same item. I called twice to resolve this overcharge. It still has not been resolved.

After a devastating house fire in which I lost everything, some dear friends sent me an Amazon gift certificate for $130. I was too devastated to focus on it for quite a while and when I did, Amazon told me that the gift certificate is now invalid. I would like to be credited for the $130 or at the very least, my friends should receive their money back. This is outright theft, in my opinion.

Upon the advice of Bank of America (issuer of my Visa card), I contacted Amazon.com on December 22, 2009 when I found that unauthorized charges had been made to my credit card. An Amazon employee named "Scott" took the call and took all the relevant info about the situation, namely my Visa account number and the dates and amounts of the fraudulent charges. He also noted that I did not have an Amazon account and would send an "urgent" email to the billing department to advise them of the situation and to put a block on my credit card so that no further charges could be made. Scott stated that someone would get back to me in 2 - 3 business days. Factoring in Christmas and the weekend, I waited until 12/28 to call Amazon again. Nobody there had contacted me, and I checked my Visa account and found additional unauthorized charges to Amazon, despite Scott's promise that my card would be blocked.

On the 28th I spoke with "Robin **" and went through all the details again including the new fraudulent charges. I pressed Robin for a direct phone number to Amazon's billing department so that I could contact them directly. She stated that neither she nor her supervisor had that info available and that she would send another request on my behalf to billing and she assured me that someone would get back to me later on the 28th or on the 29th. Nobody got back to me.

On 1/4/10 I sent another email to amazon.com and on 1/6/10 I received a reply form "Jenn **" stating that an Amazon employee named Mark had looked into my situation and had emailed me about how to proceed, but she went on to write that she was "sorry" if I "didn't receive the email" (which I hadn't). She went on to write that while Amazon acknowledged the charges were unauthorized, they would not be reimbursing me and I would have to seek recourse through the card issuer.

$528.27 in fraudulent charges to my Visa. Bank of America was able to promptly refund my money. They were incredulous that Amazon would not give me a refund. I guess they are sorting things out with Amazon. I ended up fine financially speaking. I suppose my frustration is really with Amazon's lack of transparency, willingness to responsibly resolve the situation, and overall lack of appropriate communication. I have had to cancel my Visa and get another one issued. And while I haven't been an Amazon customer in the past, that company has not just given me a reason to not ever be a customer, I will go out of my way to badmouth Amazon to anyone who will listen. I can't believe that they have no recourse for people who have been scammed by their website.

I post the following message together with the previous emails I sent to Amazon customer service. On the Amazon forum on 30th of December 2009:

The latest request sent to Amazon on 31st of December 2009. I am writing to bring your attention to my recent disappointing service I received from Amazon.

"I have been an Amazon customer for quite some time. While I am not currently living in the States, I have been very impressed by the user-friendly and superb online service Amazon by far provides till my recent order. On September 10, I have written an email message to both customer service and packaging departments of Amazon, respectively. I even attached the photos of the broken DVD cases to the email I sent to the packaging department.

"I received a rapid response from the customer service department, but I have never heard from the packaging department. Since the CS staff told me that two new blank DVD cases would be sent to me, I didn't follow this up with the packaging department anymore. Indeed, I was so satisfied with the CS service of Amazon and placed another new order soon after the incident, believing that this was an unfortunate incident that had been quickly solved.

"The two blank DVD cases which CS staff promised to send me have never arrived till now (more than 3 months after the first email I sent to Amazon). As shown in the attached email messages, I subsequently wrote two more emails to the CS department on November 5 and November 25 respectively in regard to the said issue. I could not help thinking the two blank DVD cases had never be sent by the staff who was supposed to handle the case. With all due respect, I have a problem of believing the blank DVD cases would be lost in the delivery process twice in a row or that some would be so interested in stealing blank DVD cases.

"I believe that writing to the CS and packaging departments again would be to no avail. I therefore send you this email, hoping you could help me find the broken link here. This incident makes me feel that I will have no one to turn to, if there is any problem arising from the package I receive from Amazon in the future, though the CS and packaging feedback systems are clearly in place.

"I personally believe that this is an important issue-- a peace of mind not only for me, but also for other online customers, in particular, the ones who live outside the States. I sincerely hope you could help me address the issue so that I could continuously enjoy shopping at Amazon in the future."

After posting the above message, I have received countless and non-stop cyber-bullying posts from the forum. I believe they were made by Amazon employees. Why I'm so sure that these people are Amazon employees? This is because Amazon contacted me by private email, after I posted the said message. An Amazon staff said they would not send me the replacement part as their CS staff previously promised twice. They decided to make a goodwill refund of $30 instead.

Although I didn't disclose this in the forum, one of these multi-role playing accounts said it loud and clear. This is one of the proof. Further, they deliberately wrote my name in the forum with slightly wrong spelling, after I pointed them out as Amazon staff. My surname has never been posted in the forum. It is impossible for a customer who could guess a name so close. The cyber-bullying is non-stop.

I used an Amex gift card from Verizon to make a $50 purchase just before the expiration day. Amazon confirmed my purchase but didn't process the card until four days later. Result: Payment invalid. Gift card expired. Amazon refused to listen to my complaint and insisted I use another payment method. I called American Express this morning and spoke to Jason, who was extremely helpful! Thank you. He said they have a procedure in place to correct this error and will hopefully have it resolved in a few days. I can contact him if he doesn't contact me with resolution. Thank you, Jason and American Express!

I placed an order of $340 for a digital camera. They send it to me via UPS but it never arrived. I contacted UPS and they said that the driver was at the address but there was no answer so he left the package at the door, and he signed for it! Of course, I never received the package! I contacted them numerous times and I was told that they have that A-to-Z Guarantee claim which is bogus!

They contacted me and denied the claim because they said that the package was signed for! I contacted them and explained that there was no evidence, no I.D., just a signature, and the UPS told me that the driver signed for it but they didn't bother to contact them! I don't was to lose my money! I want to know if I can sue them and if I have a chance to win. Please, if an attorney reads this, I hope that he/she will contact me! I lost the money, I made a lots of international calls, and send lots of email, not to mention the stress!

Since Amazon is a selling agent for many third party vendors, it seems they like to "spread the wealth" at the cost of the customer. They obviously do not have the standard online policy of only charging your credit card when the item is shipped.

I placed an order with Amazon for a canon printer and 2 sets of additional Canon ink cartridges. The price for the printer was quite low. Amazon charged my credit card for all three items then placed the orders with three different vendors. The printer was placed with Adorama, who was out of stock. They told me they did not expect inventory for 4-5 weeks. This means Amazon, or Adorama, would have been using my money for this period. Meanwhile, one of the ink vendors had shipped. I cancelled the printer order and ultimately received a credit. I tried to cancel the second ink order but could not and it had not been shipped. Now I have plenty of Canon ink but no printer. Amazon customer service responded right away but the fact remains they chose to split the order and never checked inventory. Over a week later this is not fully resolved, but I am the one who has to do all the work even though the error was theirs. The first thing I did was file a complaint with the credit card company.

About 2 months ago I placed an order with Amazon for 2 different size kitchen knives from the same manufacturer. These are expensive knives. It was well stated this was not shipped by Amazon and there was no free shipping. With their "Spread The Wealth" policy, they gave the order to two different vendors which means I paid double shipping. Checking after the fact, each of the vendors had both sizes in stock.

In all the years I have bought from Amazon I have never run into this type of behavior.

I did not approve a membership with Amazon Prime but my credit card was charged twice for membership! thats $79 times 2. I have only took part in the FREE membership trial which lasted from May 30th to June 30th 2009. I repeat, I DID NOT authorize any charges, and I was not billed.

I have not used amazon prime after the free trail and DID NOT authorize amazon to use my credit card for any membership subscription. I did a search on my email account and did not even find a single email regarding information on Amazon prime. How do I trust Amazon with my credit card details again? How do I dispute this to get my $158 back?

I've used and loved Amazon since [their] beginning, because [their] services are easy to use and I've grown to trust [their] brand. But every so often, a series of customer service blunders leave me pretty angry. I've recently had one of those experiences.

My wife was left without a gift this Christmas because I believed Amazon's "guaranteed delivery by Christmas Eve" and ordered the Kindle. The Kindle did not arrive, as promised, and the best [their] customer service could offer was the opportunity to return the item. The offer of a return is an insult to me -- how does that correct the fact that I was left without a gift on Christmas Day because I put my trust in [their] brand?

I'd selected the Kindle after carefully researching available eReaders. Returning the item only restates the failure in trusting Amazon. I would think customer service department would have at least offered a few free ebooks in order to make some reparation for failure to deliver the product, as promised. Instead, they actually had the nerve to SMS me that they'd attempted delivery on Christmas Eve (even though the package was sent without the need for a signature and the tracking record clearly conflicts with the time noted for an attempted delivery).

I purchased a Kindle 2 for my wife last Christmas (Dec 2008). By the time that I received it, Amazon announced that they were releasing a new bigger screen model. Fortunately, my wife was not upset by this. Now, one year later, I just discovered that the screen has dead display lines all over it. It is basically useless. Since the Kindle has a 30 day warranty, my $350+ investment is worthless. I have had several disappointing experiences with Amazon, so I am not buying anything else from them. I am going to try the Apple version as soon as it is available.

I phoned in an order of a Bally Mikall Duffle bag (retail $1100/sale price $660). They took all information, sent me an email confirmation. The following day they sent me an email notice that the order was cancelled, no reason was provided. I have been on the phone with them numerous times, sent them a fax as requested, had my credit card company fax them information, had my credit card company rep on the phone with them in a conference call....just trying to ascertain why they would not sell me the item! Despite being told they would call me back, no one has called me. They sent me another email saying I must re-order.

Of course, now the item is full retail price! I believe they falsely advertised the item, then had to do away with the sale so as to not lose money. I'm not being paranoid, because in the meantime I've purchased other items via the internet using the same credit card and appropriate information. I've already received those items, which in total value, far exceed the Bally Bag purchase price. I still want the Bally Bag at the sale price, they have it in stock. Again, I believe they have falsely advertised this item. This same, exact thing happened to me on 12/1/09 with Amazon. At that time the item was advertised at about $440! They cancelled that order on me too. Once is an anomaly, twice is a pattern! I think they are baiting the price and then cannot deliver! This is wrong and something needs to be done to them to hold them accountable.

Amazon is allowing sellers to break all the rules and actually create new listings for books at outrageous prices, that far exceed the normal listing. Apparently this is a big profit for them as they rip off consumers. If a book has an ISBN # it is supposed to be used to list the book. In some instances these "new" listings come up first when you type in the book name so is you are not careful you might think that $29.95 is the right price for the book, but often it is selling for a penny further down on the page!

The sellers are using phony publication dates, etc. in order to pull this off but when you complain to Amazon they say their investigation is confidential. I checked back and nothing had changed -- so they just keep on getting away with it.

BEWARE-- there are sellers listing books for up to 100 times the going rate and since Amazon profits by a percentage of the rip-off they just allow it to go on. There is usually no image available for these made up listings -- so be sure to research your book prices and don't let Amazon continue to allow you to be ripped off.

Placed an order with Amazon.com for cookware as a Christmas gift for my grandmother. The actual seller of the item is Goodmans. The order was processed & completed in Amazon's computer system. I then received email notification from Goodmans that the item I purchased was on back order with an unknown in date. So I canceled the order I requested a refund. Goodmans advised that they were unable to refund the money directly to me, but it would be refunded to Amazon who will in turn refund the money to me. The amount of the item is $90.99. I contacted Amazon & spoke to a costumer service representative, who does not speak the English language very well, and was told that I would have to wait until the expected delivery date has passed before a request for a refund could be submitted. Not happy with this, I continued to be transferred to 8 different people before somebody was able to submit the refund request that same day. I was advised that the refund request was submitted to the billing department.

When I asked for the phone number to the billing department, because I wanted to track my money manually, I was told that they do not deal with phone calls from costumers and they had no phone number that could be given to me. I have no faith in the Amazon system or the people that are employed with that company. I know that somebody, somewhere with that company has a list of phone numbers for every department. Why is it so hard to reach the person dealing with your specific problem? I then requested that a internal letter be sent to the billing department, requesting that somebody with the billing department contact me regarding my issue. I was informed that the request was sent, but they could not assure me that the billing department would return my phone call. I asked if that meant that I was dealing with an inefficient company and in turn was told the same comment over & over again. "We can not guarantee the billing department will call you back." I then asked for the phone number and address for the main office of Amazon. I was given the address only. I looked up the address on the internet & received a phone number for Amazon main offices.

I contacted the Senior Vice President and had to leave a message. Hopefully, he will return my call. I doubt that it will happen though, again, not much faith in the Amazon company at this point in time. This is the second time I have had to deal with Amazon regarding an issue like this. The first time was two years ago. The result of that issue was me threatening Amazon with fraud charges in order to get my money back. For some reason I continued to use Amazon thinking that it was only a one time problem. I was so wrong. I will never again use Amazon.com for anything. I will not continue to let my money be handled be a company that causes so many issues with my money. Very unhappy & sorely disappointed with a company that is supposed to legit.

I called the credit and informed the person I talked to that I haven't got the bill and wondering what's going on. He told me that they sent the statement and in the mean time he will take the late fee and send a new bill statement. I never got the statement but instead I received a photo copy of the statement showing the late fee and a letter that say:

"We are enclosing a copy of your billing statement(s) either (a) because you have requested we send them or (b) because you have elected to receive electronic statements and a current issue prevents you from viewing your statement online. If your are currently unable toe view your account online, it is important that you contact us immediately at the phone number on the back of your card to resolved the issue that may be preventing your online access. If you requested copies and did not receive all that you requested, additional statement copies will be sent to you under separate cover...."

Now this is an absolute scheme because they're suggestin that I requested this copies. How could I if I haven't got any billing statement and never even cross my mind nor was it indicated when I applied for the card that I should go online to view my statement.

20 days after(DEC 14Th) I got the card, placed my order and received an email saying that order couldn't be completed. I had to call 6 times just to get the card issue solved since a cust "serv"? rep decided to cancel my card when I called (about 10 days after the approval) inquiring about the delay. Finally after hours trying, one of them realized she could give me my new card number. I updated the info...just to get a 2nd email that the order couldn't be completed. The last rep gave me the card # but didn't activate it, by now it was the 6th call after which THE CARD WAS READY TO USE!!! happy ending...not so far.

Customer Service personnel is extremely inept and only 2 of them where able to "kind of" help. Most of them had the attitude of being speaking with a complete idiot, which is offensive.

I purchased a samsung computer from amazon. I had problems with it, i called amazon customer service, and they were very nice. the shipped a new computer to me and i returned the defective unit about a week later. appox. 3 weeks later a dirty box was returned to me the way i shipped it. i immediately called amazon and told them. the agent emailed me a new return label and i tried to ship it again. this time there were no problems. in late november i had to call them again regarding power problems, and small dirt particles inside the led screen. the agent told me there was nothing they could do because they refunded my money already to me. I WAS SHOCKED! the girl put a supervisor on the line named Aubi E.

Aubi told me not to worry about it, and he set up a ups pick up for the defective computer. the girl had told me that amazon had refunded my debit card the amount of approx. $340.00. i paid $429.00 for the computer, so it didnt make sense at first, until she said they charged me a restocking fee of around $89.00. back to my conversation with Aubi e., he told me over and over not to worry, and to forget what she said. Aubi said that they had mad a mistake, he would fix it, that if there were any problems to ask for Aubi e., and they would find him, that there was only one Aubi e.

the next day i was e-mailed a correction,and that they were refunding me the restocking fee in the amount of around $89.00. i was furious. I spent the day talking to amazon customer service people. i called my bank, and they said that amazon did put appox. $340.00 into my acct. so im looking like the winner with a 2nd defective computer, and 27.00 in my acct. they made a mistake, without me knowing, and suddenly im a student without a computer. there is a lot more to this, and i just want justice. i still have the samsung defective computer, and i had to buy a different brand computer from amazon. im not paying for the new computer. they can have thier defective one. im an honest man, and i certainly dont want any trouble. ive bought over 90 items from amazon, and i have been cheated. im going to a public lawyer to see what i can do. im done with amazon.

This is terrible. I have ordered many items from you this Christmas season. I have loved the convenience of one click shopping. However I shall not do so again. My last one click order for child mukluks shipped from Target. They charged me for two day shipping which was NOT in my profile. They charged me more than I spent on the item. I blame you Amazon for the action of your other vendors!

I've written them an email but you are dealing with the "entity" and unable to really obtain results. Next time I will just use their website to obtain the best price and go directly to the vendor or only pay using PayPal in future.

Amazon.Com advertised a Playstation 3 120 GB for $2.00 plus shipping. An outside vendor was selling through Amazon.com. Obviously this was a mistake, however, I placed the order with my credit card they have on file, just to see what happened. I received an confirmation email that my order had been accepted and would be shipped between 12/11-12/14.

The next day I logged onto my account on Amazon to check the status of that and other orders, but did not see the Play station order. I called customer service and was told 1st the order was cancelled because there was no more in stock. I did not receive any emails from them in regards to the "out of stock". When I challenged the answer, the customer service rep, whom barely spoke english, admitted it was becasue of the error in pricing. I was then told that they would not honer the price although it was their error.

Becasue of this I missed other deals for playstation 3 on that day. I am now faced with paying more than I had originally hoped before this and have to go looking in stores so my son has this for xmas

I ordered the new star trek movie dvd from Amazon.com. I did this via a gift card which I bought from a cvs store because I didn't want to use my credit card online. When I received the dvd, I watched it and noticed that the quality was very poor. There were all kinds of reflection lines marring many of the scenes. I have rented a dvd of star trek that was better quality than this. I apprised amazon of this and I sent it back. I received another dvd that was even worse quality.

When I called to complain they told me that they would credit my account upon return of the dvd. Well, I don't want to do business with them and I want my money back plus reimbursement for postage fees. I don't want to buy anything from them, yet they told me my only choice is to credit the account. I also ordered another dvd, the horse whisperer which is the wide screen version and I wanted the full screen version. Amazon does not specify whether the dvd is the wide screen or full screen version. I didn't ask because every dvd I buy is always full screen. I want my money back and I want to be done with them. I spent $15.99 on the star trek dvd and $11.49 on the horse whisperer, which I am returning for a total of $27.48 plus the postage fees I spent returning the first star trek dvd, $2.53. I will also be spending another $2.53 on postage to send back the horse whisperer dvd. I will send you the star trek dvd so that you can see for yourselves that it is of very poor quality!

I purchased an item on Amazon.com (seller was listed as CompUSA). I entered my credit card info, clicked "purchase" and shortly thereafter received a confirmation email confirming my order.

Approximately 24 hours after placing (and them confirming) my order I receive an email from CompUSA saying that Amazon had made a mistake - they don't sell that item. I complained to Amazon who said that CompUSA had run out of the item - but I could buy it from another purchaser (listed price was literally more than ten times the price I'd gotten the day before).

Naturally, my complaints have fallen on deaf ears. I'd love to know if there's a law that they broke - something with a breach of a sale of goods contract. They are refusing to sell me the promised item at the promised price, my only option is to buy it from another seller for, like I said, more than 10x the original price. They should have to stick to the price they advertised!

I received two emails from Amazon.com on the same day. I happened to open them at roughly the same time or I would have discovered the initial problem sooner. The first email informed me that a gift certificate was purchased for $100 using our Amazon.com account which we did not purchase or authorize.

The second email stated that they believed that our account information and possibly financial and/or credit card information had been used to purchase the $100 gift certificate without our permission. They said they discovered it doing a routine review of their database and uncovered this possible unauthorized activity. They stated in their email that the credit card associated with the account had not been used, but as a result of the suspected unauthorized activity, they had closed our account.

The email went on to say that somehow someone had gotten hold of our personal information and that we should check with our banks, credit card companies, etc., and went on to warn us about giving out unauthorized information on-line, over the phone, etc. They stressed that they would be happy to help us open a new account. Alarmed by this information, I asked them to tell me how the gift certificate was purchased or paid for. They told me they could not give me that information since the account was closed and only authorized reps at Amazon.com could access that information. They said they would give law enforcement the information, but not us directly.

All of this contact had been via email because nobody at Amazon.com will give a direct phone number or name of a person to contact. I pressed them for a number and was emailed a number for law enforcement only, without the last name of the contact person who sent the email - interestingly, police cannot even submit something in their computer without a last name.

So I immediately contacted local law enforcement who came to my house and took a report, but said that without basic information from Amazon.com regarding the "theft" of $100, they really had nothing they could pursue. Extremely frustrated and stressed at this point, I had already contacted the bank, our credit card companies, and the FTC. Local police suggested I try again to reach a person at Amazon and see if they would cooperate and give me more information to determine if one of our accounts had been stolen from so they could pursue it and we could contact the Credit Bureaus and report identity fraud, etc.

For the 2nd time in a week, I spoke to an actual person who could not give me any information. By the way, I had to do a Google search and find an independent website that lists the customer service phone number for frustrated consumers who cannot find the customer service number within the Amazon.com website. As with the first call, the woman was kind and sympathetic and said that she would forward the info to the appropriate person and they would be in touch with me in the next day or so.

So here I sit, concerned that our identity and financial information has been compromised or stolen, but Amazon.com is seemingly doing nothing about it except sending standard email replies. I am awaiting answers to two questions from them - how was the gift certificate paid for and who is responsible for paying it? The one question they would answer is that they never do bill-me arrangements so at least I know I won't be getting a bill in the mail from them. I would like to know where the gift certificate was sent so the police could pursue that, but doubt strongly I will get that information. The police will only pursue this if we show that there was a theft, so the law enforcement only phone number really won't help unless Amazon.com will give us the basic information on how it was paid for.

So, now I await an emailed form letter response from a likely ficticious person at Amazon.com with only a capital letter for a last name and no phone number to contact them at. Do I close all bank and credit card accounts? Do I contact the Credit Bureaus? The FBI? Have I been the victim of identity theft and on-line fraud or the victim of Amazon.com not having the backbone to stand up and say they had an internal security breach and perhaps the problem is on their end and they assume responsibility for it? I'm sure the latter question will not be answered or admitted to, so I will have to go to great lengths to keep checking if our personal information has been compromised - and continue to do so for some time.

The timeline is currently at a week now from the date of the actual purchase of the gift certificate to the writing of this complaint. If you had your identity and financial information compromised, wouldn't you want to know immediately what you should do next? Wouldn't you want a phone call from an actual person to assure you that they were working on it, giving you specific information you could use to pursue some resolution? Apparently, Amazon.com doesn't think so.

I realize I am just one consumer, but I am guessing that I am not the only Amazon.com customer who has recently experienced this violation. I hope if there are others, they will come forward and issue a complaint so we can shed some light on this issue and hopefully, find some way to resolve it. Thank you.

On 11/09/09 Amazon said they had a hot deal on a Sony 32" 1080P with only a very few to sell out quickly. They sold out in about 3 minutes & I paid $583.09. No sooner then it is delivered that I find Amazon selling the same set for $479.00 with plenty in stock.

Several emails back and forth and no refund of the difference. Amazon said I could send it back and re-order at the lower price. Sure; I'm going to pack up a 32" TV, haul it to FEDEX and pay $50.00+ to ship it back. A word to the wise, be skeptical of any "hot deal" Amazon advertises; especially during this "Greed is Good" holiday season. Go to Costco and get no hassle customer service & exchange.

Ray was extremely unhelpful re my Kindle reading device, as well as insulting and rude. I wound up having to fend for myself. And he's supposed to be a supervisor.

I bought what I thought was Windows 7 Ultimate online only to find out upon delivery that it was a product key that would enable me to upgrade to Ultimate if I already had Windows 7 on my computer. The advertising for this product was completely deceiving and lead me to believe the (PC DVD) was enclosed as stated on the website. As I live in Barbados this is not going to be easy to sort out.

I ordered a deal within 2 seconds of when it became available on the Amazon site, and was told it was sold out. This is a perfect example of 'Bait and Switch' - providing 1 or 2 items (if any at all) as an enticement to customers, and then not providing any of the sale items. What a scam!!!

ordered various items from Amazon. went to check out and Amazon did not recognize password. registered under a different passord and by the time (literally 3 minutes later) I got back in to their site the price on one item had gone up $10.00. BAIT & SWITCH. believe Amazon blows you out of their website for this itentional purpose.

I purchased a Kindel II. Not problem. However it was stolen whild in Singapore and I have reported to Amazon. they have cut it off from futher purchases. However, when asked if they would delist it as a michine making it usless. they refuse. seems they are happy if someone claims this is a gift to make futher purchases from them in the future. Seems if they have the number it is simple to cut the machine off so no longer usful. to not do this seems to aid the person who steals. If i do not turn in a criminal i am considered aiding and abetting a criminal. Is this really different.

I then called Amazon "customer support" and got someone with a barely understandable accent whospendt an inordinate amout of time trying to verify who I am. That individual was totally unhelpful. The ultimate explanation was that I needed to call back at a later date because the "attempted" delivery was early and I had to wait until the scheduled delivery date had passed and then go through "customer support" exercise all over again. So much for internet service and support.

I recieved an email notifying me that the item "Sapphire Radeon HD 100245HDMI 4850 512MB DDR3 HDMI/DVI/VGA PCI-Express Graphics Card" at http://www.amazon.com/gp/product/B001XW4BKO was cancelled for order #103-1900081-3207413 due to availability. This is completely unaccepatble because why did it take 10 days to notify me. If it took 1-2 days after placing the order to notify me, then I can accept it. When an item is "In Stock" from Amazon, it should mean that the item is truly in stock when I purchase it and be reserved for my order. If it is not in stock, then why is Amazon selling this item? Given that computer component prices fluctuate often, having to wait 10 days to be notified is unacceptable. Since Amazon.com was still selling this exact same product as "In Stock" through another vendor, Amazon should ship this same item from this partner vendor such as from WonderElectronics without incurring any additional cost to me.

I was a seller on Amazon for about 5 months. Amazon shut me down because my account was related to an account. What account I don't know. I appealed their decision and they said their decision stands, and they could not release any information. I had a 100% feedback never had a late order for shipping. My Amazon "Metrics" were 100%. They are holding my money for 90 days for sales that have been completed. Amazon takes 15% for the ability to sell on their site, and thats OK, I made money for them I never had a problem with any customers and they discard me for a reason they can not reveal.

I purchased an item at Amazon.com. The item (electronic) arrived with peculiar circumstances and was missing a circuit board. The anti-static bag was empty, and package did not have an invoice addressed to me. I purchased the item as NEW I complained to Amazon .com and was told to file with Agxlover ( the seller) . I did and Agxlover said they were sending me the circuit board wrapped in tin foil. This is indictative of a USED part. (All circuit boards come in a sealed anti-static bag from the manufacturer.) When I try to complain to Amazon I only have recourse to use the internet but when I access the proper internet page (which is particuliar to myself ONLY), under my own personal account I can look up "where and what" to do, but every jump off point only goes to a BLANK page. This effectually denies me all service to remedy my problem.

The seller of the product I bought threatened me several times through email because I gave him a lower rating on amazon.com. He was extremely rude and harrassed me through email many times.I talked to amazon couple times and emailed them about the incident but they basically did nothing. I called them again and again to see what they did about the situation and they could not say anything. This is an illegal act that this seller did but amazon did nothing about it. I am surprised people keep buying from them.Their customer service is the worst and they dont take their customers seriously.

i purchased hearing protectors from an amazon.com dealer, he sent me rifle scopes. he then informed me that he does not even sell my items and it was an amazon glitch. i returned the the scopes at my own cost for a refund that never came. i went thru the amazon a to z garantee but 5 weeks later i still have nothing to show for the 250+ dollers i laid out. this purchase is a nightmare.

Amazon conrtibuted to the theft of my product. Being a first time seller they witheld the buyer's funds from me until the buyer got the product. The buyer didn't read the product description, said she didn't want it, yet after some discussions with us, told Amazon to release her funds; she wanted to keep it afterall. They didn't give us the money. They sent the money back to her. Guess what? The buyer now has my product and her money. Hey Amazon...ever think it a wise practice to hold the funds until the product is returned to the seller?

I feel like hostage at this time as I wanted camera by certain time. I can not buy it from other place and will have to be at mercy of Amazon to deliver product when it gets here. Amazon still shows that this item is IN STOCK with green light.

There is troubling tolerance of behavior that fits the legal definition of sexual harassment on Amazon, on their discussion forums. This entails one member harassing another with false claims to being married with him, and even graphic depictions of unwanted sex acts. Amazon has not responded to e-mailed complaints about the abuse. It has deleted complaints about the abuse from its discussion forums, but allowed the harassing behavior itself to remain. The harassment is still in process right now.

I placed a multiple item order for a lawn trimmer and 3 spools of string for the trimmer. According to the order page both items were scheduled to arrive on the same day. They shipped the trimmer the day before they sent the spools and once they filled the order they changed the arrival date for the spools to three days later.

I would have canceled the spools and picked them up locally if I had known they were going to take so long to arrive. Their shipping policy is misleading and not a fair way to conduct business. Forced to wait three days longer in order to use a product I need ASAP. There is no way to cancel the order once it is in process.

Bought a Nigella Lawson mezzaluna from Amazon (original vendor Bliss Home) in Jan 2009. Solid stainless steel - no moving parts. 9 months later, it fractured without any negligence on my part. Bliss Home refused to replace it. Amazon does not even list the product on their site any longer, nor does it show in my personal amazon account history and their return policy says I have only 30 days to return it.

I ordered a video game for PS3, but they sent me a game for Xbox 360. I didn't realized this till after the return policy because the game was intended for my friend so i never opened the package till i saw my friend. Amazon claims it's policy to only return or exchange within 30 days, but it's not like I changed my mind! They sent me the wrong game but they still refuse to exchange an unopened game for me.

I feel that I was ripped off by Amazon for the price difference, and because of my loss, my family will never purchase anything from them again.

Sometime between the end of May and the beginning of June, I decided to take better measures to protect my privacy as an online seller and proceeded to change my username from Jonia to Julie. I notified Amazon accordingly of this change in the username, following several telephone conversations to ensure smooth running of the process. It was a couple of days later that I created and activated an accompanying yahoo email address for the new username. An email was consequently sent to my yahoo inbox from Amazon to confirm the change of email address.

Please allow me to point out that at this point in time, Amazon.ca had access to all of my email addresses.

Everything seemed to be in order with my account the last time that the profile was viewed. About 3 months later, I couldn't help but notice that no orders had been placed, although I had a number of books listed for sale. I took the time from my work and MA studies to check my account, only to stumble randomly upon a shocking comment by a buyer, which said "This seller seems to be on holiday". Seeing as I am a meticulous person and seller who keeps track of previous orders, I double checked the name of this buyer. The name did not appear in any of my notes or emails. Furthermore, I was horrified to realize that my account had been suspended from use and shut down due to this comment, which I had never seen before. The date of this unpleasant discovery is the date in which I filled out the appeal form online.

The fact is that Amazon.ca failed me twice. Amazon failed to send me any notifications in any of the three email addresses that they had access to use, in order to inform me of this order. The truth of the matter is that I had zero knowledge of this order until mid-September (by random browsing), which led to serious reprecussions in my case. Secondly, Amazon.ca wronged me by taking an arbitrary decision without consulting me for information, clarification or getting in touch with me personally by email or phone to understand the whole picture.

Could it be that Amazon.ca refuses to acknowledge the possibility of error or glitch in the system? It is more likely for a corporation to experience such errors, than for an individual seller who keeps track of every order and buyer to meet their needs and expectations. Logically speaking, why would a perfectly punctual, considerate and collaborating seller deliberately fail to deliver an order while lacking communication skills following a long record of exceptional service, customer-seller relations and utmost dedication? A stark contrast with everything that I stand for and my record demonstrates.

The only cause for the present outcome, which results in loss of profit both for me and Amazon.ca is in fact lack of communication. To this day, I have received no notification or update regarding the order in question in either of my email addresses, which was the same order that marked the fate of my account.

Please kindly consider the circumstances here. If the responsibility were mine to take, I would take the blame and deserve the punishment. Unfortunately, I find myself the victim of a corporation's errors and rulings.

When I placed an order, there was no clear explanation, amount of shipping and handling fees for each item before the order was competed. Nor was there any in the printout copy of the order. I was incapable of evaluating correctly the total price of each item, and ended up paying exorbitant shipping and handling fees, such as 250% or paperbacks. No return possible, when I received the books. Cancellations are only possible a few hours after ordering.

Amazon.com did not provide personal information about buyer,and Amazon.com and buyer are 100% thief's. The buyer purchased my item over the Amazon.com and he did not like it and Amazon debited from my account. Buyer did not return my item and not responding to my email and Amazon.com won't involved in this matter. $1000

I used the Amazon Payments system to send $158 to someone who was going to use the money to make a reservation to a theme park. I did not go and the vendor kindly refunded my money. The problem is that before the refund was settled, I lost my credit card, so Amazon issued that payment to the cancelled card, which did not refund the money to my account. I have called them 3 times in one week, simply to ask that they take the new card number and reissue the refund. During each of those phone calls, it was clear to me that no Amazon representative whatsoever was familiar with the Amazon Payments system, and each promised me that 'someone' would get back to me in 24-48 hours. On each of those three occassions, NO ONE has gotten back to me to settle the matter and simply said that this 'someone' would get back to me in 24-48 hours.

Why dont you offer the PayPal payment method ??? I wont bother using Amazon now.

I ordered a telephone with Amazon's one-click service. The Amazon page said it was $39.95 with free shipping. Within a few minutes they confirmed the order and it said that it would have a $6.76 shipping charge. Within 10 minutes I went to the Amazon site and tried to cancel the order and their site said it was too late to change the order.

That's the last time I'll buy from Amazon. They should tell a person what the order charges will be before actuating the order, or give a reasonable amount of time to change or cancel the order.

This may be frivolous, I won't know until I inquire. It concerns the discussion forum at Amazon, not the business end of things. One mysterious person has been creating many accounts in order to anonymously stalk, harass, insult and slander participants. He also steals identities (including real names) in order to impersonate them. Initially Amazon did little to nothing, and recently has been deleting post in which one complains about the harassment (with proof of the multiple accounts and identity theft). It is possible but not certain that the harassing poster is an amazon employee. In either case, can anything be done, legally and otherwise?

They insisted on making a refund on the original credit card used, stating that "We can deal with your bank later and make sure that you get the same refund in the form of check or the funds be transferred to another account of yours".

A few days later I got an e-mail saying a refund had been made and that I should contact the bank. Now, my previous bank claims they never received that refund (and such operation would in fact not have been completed, since account and card are no longer valid). My former bank also advised me to request proof of payment so they could try and locate the money, but Amazon.com NEVER replied to my request. (And I have sent a request for proof of payment more than once already).

I feel very frustrated because I waited for the book patiently and I did everything right, and when they made a mistake, they just didnt bother to solve the problem. I feel robbed, since I paid for something (that wasnt cheap), never got it and it looks like they will never give me the money back. They simply stopped replying to my complaints, after giving me a reference number that my bank is not able to track from Brazil (that is, if they actually sent it... because the bank claims they never got the refund and Amazon.com chose not reply to me with proof of payment).

I am shocked that a company known worldwide would treat their clients like this. Amazon.com showed me nothing but bad service and useless customer service . In my opinion, they proved to be an unreliable company, that lacks on problem-solving skills and does not work in the best interest of their customers.

I lost my money, my time and I won't be prepared for my MA course in advance, as requested by the university I will be attending.

Injustice is not enough to describe the situation I am going through with Amazon.com and I do not recommend anyone to purchase from this online store. They may be big and offer a lot of products, but when they don't deliver, they don't care what happens to you (which inconveniences you have gone through) or to your money.

Amazon often has promo's on discount shipping if you order an item before a specified date. I have ignored them in the past reneging on there promise and have eaten the difference. This time it is a time sensitive situation due to a trip. I was not giving the supper saver discount even though I ordered before the stipulated date Amazon gives. But this is not the meat in the complaint.

The problem was when my order would not arrive before the date I went on vacation I canceled the order (10 minutes after placed) and did receive a notice of cancellation. I also requested for my account to be closed and my cc info removed, do to not trusting this company. In return I was advised per email to click on a link to further process this request and I did so. I have now done this three times.

Now I did not only receive an email from Amazon that my account has not been closed, But received the same email again advised they are not clear on the req, and my order could not be canceled and is on the way. This is out right harassment and I have advised under law,

They are now sending goods that where not ordered and I will keep the items and file with my cc company for a grievance of charges. I have read other forums about this company and do not understand why they are allowed to get away with these unethical practices, and have not been closed down. I want my account closed for ever and will deal with my cc company with the charges. I have saved all docs from Amazon to prove my case, as well as my replies to Amazon..

Amazon.com seller policy really extorts new sellers. I first opened a seller account on Amazon.com for about a month. I finally made a sell which I accordingly fulfilled as specified by Amazon.com. Amazon.com figured out the shipping amount but in reality when I brought it to UPS...it charged me more than what the Amazon credited me for shipping (so I take my lost #1). When I entered my bank account after a sell for later disbursement of what I sold, Amazon.com suspended my account indicating I violated its policy without telling me what I actually violated so, as a result, it closed my store and it forbid me from further selling on its website (so I take my lost #2) but the stink of it was (after it got its cut on the sell & everything) Amazon.com held my money hostage for months (so I take my lost #3) even though they got my credit card and bank information when I signed up for the seller account in an event the buyer needs a refund. I'm just an individual seller who is buying it web space as a vehicle to perform my business. I can guaranteed what I sell for 30 days not forever like the big companies and I have my credit card info in my account as a guaranteed. My question is, "Why are they still holding my money hostage?" Are they keeping these funds from sellers so they can meet their bottom line when it comes to their financial reports? The last stock quote I got for Amazon.com is about $84. Are trying to play this tactic to boost their stock price? It treat first time seller like a criminal and it's unprofessional!

they refer to their returns policy that all jewellery is inspected before it is sent out . it was not in my case and they made no effort to satisfy their customers.

I'm start to sell with amazon, from the begin was very nice, I'm dedicate 100% of my time on this, but I don't have another job, because I trust them, but the nightmare start just 14 days after, I received an e-mail saying " Amazon.com has suspended your account because of issues related to performance or policy violations." I was surprise, because how this company can rate the performance of my company just in 14 days, with just 2 rates out of 16 orders?

I call them an they said that is a standard procedures, I understood that, but my money was on hold for 22 days, then was released, I reconsider that and stupidly increase my inventory and sales. After 2 small disbursement (20 days aprox.), the suspension banner reappear on my acct, I thought that was a mistake, and call them again, they said again that my performance is not falling into amazon.com policy,

now at this point I request from them an explanation that how them calculate this, because we can't force a customers to leave a feedback, we just can suggest our customer to do it, the customer representative was very hostile with me, because I asking, but they won't give a logical answer, they just repeat what they are training for, they reopen my account 15 days after, but no disbursement allowed until another 7 more days,

obviously the inventory increase the sales increase, when I reach some like $5700 the nightmare banner reappear, they suspend my account again, I appealed their decision, I explain that the identification of the products come directly from their catalog, the description of the items was very accurate to avoid customer confusions at the moment they buy it, the shipping was very fast (some order delivered the same day), customers informed with tracking numbers and delivery company names, packed and wrapped very professionally, but they block my acct, and they said that the money will be on hold for 90 days & I will not have the privileges to sale on amazon.com any more.

They have from me at this moment $4622 retained for no reason at all, the total of orders was 117 in less than 3 months, there were 5 customers refund, and 3 negative feedback from +21, they suggest if the customer not leave a feedback they are not happy (can you believe this), now at this point how them can suggest something like this? did [they] talk with them?

I personally thing that this company use the money of the small business like us, to make them more money, because I'm pretty sure that they can't do this to it's major sellers, because they have the same or more power than them, but always the big fish eat the smallest ones to survive itself.

This is causing to me a very bad problems, because I invest the 100% of my money for this project, convince my wife to invest in this, and now I'm behind of my payments, but they don't care about this, that's why if you are thinking to sale on amazon, think twice before fall in their trap. Now I want to know if they have this money in a escrow acct or in they acct?

Ordered a used book from Amazaon to help my granddaughters deal with the death of their father. Opened the undamaged packaging and the book was in unreadable condition..water damaged and pages unable to be separated. Why would they even have a book like that in a warehouse? I have applied for a refund, but the thought that they would send a book like that to grieving people is so hurtful.

I was looking for a "Mr Coffee AR-4 WHT 4-Cup Switch Coffeemaker" and found one at amazon.com. It is a used one and selling price was $6.49. I placed the order on 08/19/09 at about 8:50pm. I received the order confirmation from amazon; Delivery estimate: August 26, 2009 - September 11, 2009 . Shipping estimate for these items: August 20, 2009 - August 21, 2009.

Unfortunately I got an email on 08/20/09 (the following day) from Amazon that my order has been cancelled. They wrote as follows; We're writing to inform you that your order from Baker's eSale has been canceled. Your credit card was not charged for this order. If you're still interested in this item, please search for it again on Amazon.com.

So I searched Amazon.com and found the same item is now selling for $10.00 and that is the same used item that I had ordered. I am really disappointed with the service I've got from them.

corrupt DVD. I paid 19 dollars plus tax for this NEW (not used) DVD that skips and stops completely during scenes for ten minutes. I would like either my money back or to exchange the DVD for another new one.

Whit who I need to talk to reverse this charge.

They billed me the full amount of the new merchandise and never credited the return. It;s very difficult to find anyone to complain to on Amazon's site.

this i hv not accepted as i want/need the ADAPTERS so i can use the AC/DC Notebook Power Adapter to power my laptop when i travel. THEN i thought i can of course 'fall back' upon the 'trusty/fair' people at the A-to-z Guarantee Program. Ms Kelly took a 'different tack' & claimed that "Since the merchandise you received was not materially different than advertised on the item detail page, your seller may withhold a reasonable restocking fee and shipping costs from your reimbursement."

This, of course lt me now in a worse position, not only having to pay costs to return the unit BUT also leaving wide open THE SELLER to deduct monies from me! my further complaints to Ms KELLY at A-to-Z Guarantee hv not gone anywhere, even in spite of me saying her decision makes a mockery of the Guarantee program. i say that this is virtually 'like fraud', the SELLER makes an offer, the BUYER accepts BUT ships out NOT what was offered for sale, it has missing items, THUS rendering the unit useless without the ADAPTER TIP to operate with my laptop.

i have heard NOTHING, this whole matter is also about 'principles'. this matter thus causes me wasted time + additional costs to now buy a complete unit.

I was trying to purchase the Rurouni Kenshin Premium Box Set dvds for my boyfriend's birthday. I placed the order on Friday, July 31st. I received my confirmation email saying that my order was being processed and would probably be shipped today, August 3rd. However, when I checked my email today I learned that my order was cancelled! It took them three days to tell me that my order was cancelled!

Since I need this present by August 16th, I called Amazon to find out what happened. They told me that the seller was out of stock and that I would not be charged. They assumed that two orders were placed and only one dvd was available. Well, that was fine. The person who placed the order first should receive the dvd.

The topper for me...the seller was still advertising and selling this exact product! I notified Amazon of this and they said that it should be taken off and they would deal with the issue. They suggested that I leave negative feedback. However, the seller cancelled my order and closed my purchase so that I can not place negative feedback on his page. Now, it might just be me, but how can buyers believe this seller's feedback if he closes the purchase before you can leave feedback.

I was wary of this seller to begin with, considering he only had 83% positive feedback, but considered I would give him a chance since his dvd was $40 cheaper than anywhere else. But chances are his feedback should be far less than 83% if he actually allowed people with bad experiences, like me, to post. BEWARE OF PBSHOPUS!

I was a seller on amazon.com. In the year I did business I had a 100% favorable feedback rating. Recently I sold a CD to a buyer for $ 18.99 but after shipping and amazon commission the final profit was less than $ 12. The CD cost me $10. I made $2. The buyer of the CD contacted me and basically stated he wanted his money back, but wanted to also keep the CD.

He would agree to send it back if I paid the return shipping and paid him $20 for his trouble. The buyer also stated that if I did not agree to these terms I would receive negative feedback. I thought that this was rediculous as this buyer was openly using threats to commit extortion and theft of merchandise. I refused to do as he demanded so he filed for AtoZ protection with Amazon. I thought Amazon would be FAIR. I was about as wrong as any person could be. The AtoZ program should be called, SCREW THE SELLER PROGRAM. He filed the claim and lied completely about the product and I responded with the truth. It seems Amazon believes the buyer completely as does not require they prove anything.

Amazon had his email where he demanded the money and clearly stated he wanted a full refund while keeping the item. I thought that they would see him for what he was. Apparently they saw him as one of their-own. Amazon was far more dishonest with me than the buyer who was merely trying to steal a CD. I had offered a full refund but required he return the CD. This seemed fair to me. After all, Amazon itself would never grant a refund without the return of the item. BUT AMAZON DID NOT THINK IT WAS FAIR.

When you sell an item on Amazon, each listing has a special place for additional information the seller wants to advise any buyer of, such as missing parts or any limitations on the product. This is done so the buyers know exactly what they are getting, before they purchase. This is very fair. What Amazon hides away in it's small print is that once the buyer receieves the item they can then object to it, with the very limitations listed by the seller prior to the purchase.

In my case the cover art was slightly different than ithe mage on Amazon, so I indicated this. The music and tracks were identical. According to Amazon any information included in the description is confirmation that the seller is guilty of material misrepresentation. When asked how this can be if the seller provides the information prior to the sale, Amazon's postion is that it is their game and and they make the rules. Those rules do not have to be fair or even understood and they need not explain. It gets worse. According to Amazon if a seller is guilty of thier definition of misrepresentation, the buyer is entitled to keep the product and never has to return it and gets all their money back including shipping.

No matter if is is a $ 10 item or a $ 1000 item. Since everything claimed by the buyer is accepted as gospel and the seller is assumed to be guilty, any buyer can get the product FREE and a full refund by using the AtoZ process. Thus a dishonest buyer who knows the system will have no greater ally than Amazon. Needless to say I lost the claim and the buyer got to keep the item and all the money. It still gets even worse. If a seller loses an AtoZ claim and every seller will, it is likely that the seller will then be suspended for BAD performance.

I lost my only AtoZ claim to a dishonest buyer and after hearing the facts, I believe 100% would agree with me, except Amazon). d I had a perfect feedback record....I was suspended. The day before I was suspended I got an email from Amazon confirming that they had tranferred my two week commission of $ 630 to my bank account. It said they HAD (passed tense) done this. Guess what....once suspended Amazon stopped that transfer along with all moneys made over the previous couple of days. Over $700 total and froze those funds. They are being held just in case someone else would like a piece of it. I am now waiting for the buyer of a $ 300 Blu-Ray player to claim he recieved a toaster oven instead. It is clear who Amazon would believe. Sure I had FedEx inspect the contents of the package and confirm what was included, but Amazon would consider that unimportant. According to Amazon if no one makes any further claims I will/may get my money back in 90 days, For now they collect interest on it.

According to internet sources at any one time Amazon has over ten million dollars of other people's money frozen making interest for them. It is clear that if you sell on Amazon, a dishonest buyer will eventually want to steal from you. DO NOT BELIEVE FOR A MINUTE that Amazon will give any consideration to you side of things. They will not. You cannot stand on principle with a company that has none.

Please stop them from doing business for I am sure they must doing the same thing to others'

MISSING KINDLE. It's not here by estimated arrival time, they extend the delivery time to BUSINESS days over the phone, tell me the package is not traceable, have to wait another 7 business days, after which they will send another. Basically, they estimate a fake delivery date, charge you for the product, and maybe, just maybe, in the end, weeks later, you get the product. UNBELIEVABLE.

I am 0/3 on orders from these clowns.

2) I ordered a used tv with a quoted shipping rate. Well. No item arrived and again after an irrational time wasting E-mails the seller stated that Amazon made a mistake on shipping rates and the seller was not going to honor the sale. After many threats by yours truly to Amazon I finally got my money back.

3)
I ordered a brand new Samsung TV; item advertised as in stock. Paid for it via debit card immediately debited.
The seller never acknowledged the order and after waiting three business days (Amazon GUARENTEES A TWO DAY SHIPPING BY MARKETPLACE VENDORS) No notice.
Two E-mails later (what's the status?) and:
Hey, cancel my order I complained to Amazon. After two days they blatantly lied to me stating the item was out of stock and therefore the order was cancelled. As I pointed out in repeated E-mails to the humourously named Amazon customer support, the seller never contacted me.

Well, well Amazon said you'll get your money back.
Now here's the good part. Amazon stated they only authorized a debit on my cash payment (debit card remember) and that I'd have to wait up to three weeks to be reimbursed. My debit card account shows that this payment was debited. I DO NOT HAVE ACCESS TO THESE MONIES WHICH AMAZON TOOK ON THIS BOGUS DEAL!

Well people I'm still waiting for my money and while I'm waiting to contact a lawye.

When I emailed them and told them I was confused then assured me they would ship it using next day shipping. Their order form page CLEARLY STATED "Need this by Thursday July 23? Place order within next xx hours and ship Next Day." I checked to see what Next Day meant and it means Next Business Day! So, I ordered the item and used Next Day Shipping. When I asked about the Estimated Arrival date of July 28th They assured me it would ship Next Day and was being prepared for shipping as of that moment.

NOW, I have sent several emails and asked to be phone immediately and there is NO RESPONSE!!!

I called my bank and asked if I could cancel the sale but they said it is a Pending amount on my debit card. They said I must wait until it Posts and then call their Claims Department.

Following morning I found the misplaced DVD & immediately attempted (around 8 am EST) to cancel the order online with Amazon. (I cancelled something on Amazon once before & had no problem), but alas if it is 3rd party you cannot cancel the Indian girl @ the Indian call center told me.

Being a business person, that logically makes no sense to me so I hung up & called again. This time I had someone that could speak English & asked her for the phone number of the vendor I had purchased from since I had already sent a CANCELLATION Email. Now think about it I ordered at 1;#0 pm EST & was cancelling the following morning at 8 am EST but wanted a phone number & name to contact as a follow up measure since the company had ignored my email from the following evening. So I was cancelling the DVD less than 24 hrs later wanting to make certain the order was not processed.

Elizabeth in C.S. @ Amazon said, "if you already sent an email to cancel the DVD order at 9 am then they should have more than enough notice to cancel the order & not send it out, we have done all we can do for now.

So let's think abut this, Amazon does not have phone numbers for the vendors they conduct business with? Amazon does business with companies they don't have a phone number or contact info for aside from an email address? That's scary & disconcerting! or better yet far fetched & hardly the truth.

Does anyone else get the game here? Don't cancel the order so you can get the 20% re stocking fee! What a way to do business.

I've been ordering from Amazon since almost day #1 - way before anyone was or believed in buying online. I have bought so much from them.

I will not order from Amazon again. Warning - really watch placing your orders on freight & double check prices everywhere else on line - Amazon has gotten too big for their brithes & most importantly they do not resolve issues when you talk with Customer Serivce.

Also cute the way they email you but you can't respond - how convenient.

They are slippery (Amazon) & I have quit doing business with them. They certainly don't have a real interest in resolving customer service issues.

Oh by the time it was too late, CollecTons had a logo & contact info at the bottom of the shipping email - they are as dishonest, if not more than Amazon. With those business practices they won't be around long.

Ordered two books from Amozon.com (we call them amazon dot rip off for short)

They charge me over one hundred dollars up front and take their sweet time getting me the merchandise.

When call to complain you get call center in India or the steer you to their byzantine confusing website.

It's been over a month and no book and they don't care.

Where is the advantage of Amazon??? No taxes? Right....you pay just as much with the shipping charges and add to that the frustration and the wait times....there's NO ADVANTAGE.

It's a total hassle....I see a comeback for the brick and mortor books stores where you can go in pay just about the same and get your product in HAND.

Ordered two books from Amozon.com (we call them amazon dot rip off for short)

They charge me over one hundred dollars up front and take their sweet time getting me the merchandise.

When call to complain you get call center in India or the steer you to their byzantine confusing website.

It's been over a month and no book and they don't care.

Where is the advantage of Amazon??? No taxes? Right....you pay just as much with the shipping charges and add to that the frustration and the wait times....there's NO ADVANTAGE.

It's a total hassle....I see a comeback for the brick and mortor books stores where you can go in pay just about the same and get your product in HAND.

I purchased a power cord from my HP Pavillion online at Amazon. The seller sent the wrong cord and now I'm required to pay for return shipping inorder to get my money back. This is pathetic. Amazon should require the seller to pay for return shipping since they sent the wrong item.

I recently ordered a book entitled "The Collectors" writtten by David Baldacci. It was list as a hardback (signed) by the the author. It was shipped from a place called Powell's books. It was a gift for my wife and imagine her surprise when she opened it to read "To Jennifer with regards David Baldacci.

I am extremely upset with Amazon and it may well be the last item that I ever purchase from you. It's a shame as I have been very satisied with all of the other purchases that I have made in the past.

I just believe that this book should have been not sold if it was indeed sold to someone else first. I feel we are owed an apology or a book, signed by David Baldacci to my wife, Patricia.

I recently bought a TAG watch from Amazon.com for my husband. They had an excellent price for it and I've bought so many things without problems that I thought I could be rest assured when buying a big ticket item. My husband loved the watch and I thought I'd bought the perfect gift.

A couple weeks later the digital part of the watch started losing time against the analog part. We contacted Amazon.com within their 30 day return period and the person my husband spoke with said they would take back the watch even though it had been resized and pay for shipping too. I just had to check my email for the return shipping label. When I got the email, there was no paid label. We phoned Amazon.com again. This time we were told we couldn't return the watch. After further consultation, they told us that we could return the watch, sent us a return shipping label and we sent the watch back. Since it was a defective product I would be given all money back.

Today I received an email that gave my money back minus a 20 percent restocking fee of nearly 300 dollars. My husband called amazon.com and found out that they said this was because the battery was low and there was no problem with the watch. My husband would have kept the watch if it was as simple as a low battery. He even had the battery tested before he sent it back and couldn't find a problem (he is not stupid!), so it is questionable if it is really the battery that was the problem.

Now we have no watch, and we are out 300 dollars. We have wasted 60 plus hours talking to various amazon.com employees as well as trying to get a hold of this elusive jewelery department they have to actually speak to someone. We are frustrated and need help. Honestly, this felt like robbery. We would either like the restocking fee returned or the watch back. This was not part of the agreement we had.

We have decided to remove our Kindle links in preparation of closing our Amazon account. To date, very few Kindle ebooks have sold. Recently, however, we discovered that print and ebooks on our catalog which have been long out of print are still being sold by Amazon without restraint. We have repeatedly sent emails to the Customer Service division pointing this out, as it is now the fifth email of this kind sent to them in about a month. Amazon claims to have its customers in mind when making these kinds of decisions but we disagree with their policy of listing "all editions of all books", whether or not they are in print.

Their customers may be loyal but they are wholly ignorant of the problems created for the suppliers of content. This creates what is basically a fraudulent situation, especially if buyers purchase the book and then never receive the delivery. Amazon is also loath to refund the sale, and the customer is left with nothing.

Similarly, the publisher is also left with nothing but a bad reputation which is no fault but Amazon's We therefore join our voices in complaint against Amazon for its strangely erratic policies, bad business decisions, and the attempt at restraint of trade toward those who know better how to run their businesses and are disenfranchised by Amazon's creation of what is in effect a monopoly. The intent makes no difference as long as Amazon succeeds, by creating its open "customer oriented" selling model, in creating one nevertheless. Amazon's founder and CEO Jeff Bezos has yet to reply to many of the complaints received on his desk every day from authors and publishers who are not receiving fair treatment.

We also are looking into adding our voices to existing cases against Amazon, or initiating a suit ourselves. We will NOT be drawn into a situation which robs us of honest and well-transacted business on behalf of a badly run business like Amazon's.

On Thursday, June 25, 2009 at 9am in the morning I found a laptop I had been looking for on Amazon.com. It was an Asus and Amazon.com was the only place to buy. I needed it for to be shipped next day for business use before I left on a trip Monday, June 29. On Amazon.com website several times it plainly stated "Get it by Friday, June 26 if ordered within the next 5 hours." I ordered within that timefram and received an email confirming my order and stating the laptop would arrive on June 26. I checked my email at work this morning (June 26) only to find a new email that stated the laptop would not be delivered until Monday, June 29 (mind you I paid over $40 extra for next day delivery).

I contacted Amazon.com customer service at 9amEST to have my problem resolved. The package was coming via UPS and the solution to my problem would be to resend another computer but mark it for Saturday delivery. Because I had checked with UPS and in my area I am eligible for Saturday delivery. Jessie in customer service with Amazon.com told me she would research this option and call me back by the end of business today June 26. I never received a phone call and at 10:30pmEST tonight after being on hold for almost 2 hours was told there was nothing they could do to resovle my problem.

some one charged at amazon digital when i called to find out where and who it was and the mailing address well they told me they couldn't help me asked for someone who can and nothing said they had paper work i can fill out !! so it could get lost in on someone's desk very very disappointed will never buy anything that deals or the word Amazon in it not a good way to deal with custmer's

I was charged $983.00 on my debit card by amazon they have agreed with me that the charges were a result of fraud, but i can not get any help (for 5 days) on getting my checking account refunded this money. My bank faxed over the paper work and still they have not helped me in any way. I have tried to call corporate office but it want let you speak to anyone.

I really really need you to make sure the items you sell and the method of shipping is correct.

I purchased a vacuum on line from Amazon.com. I received the vacuum twice damaged so I had to send it back. I called and just asked for my $ back and I would be it at a local store because I really need a vacuum and can no longer wait. They are charging me shipping and a re-stocking fee of $30.00. But it is not my fault that the product was damaged and I would like my total amount due back to me without them chargeing me the shipping and re-stocking fee when I didn't even get a vacuum and it not being my fault. Can you please help me? Thank you!

mine was $80. the guy filed a complaint with amazon. Amazon took the $90 out of my account which was $80 plus $10 shipping. they sent me a letter telling me the buyer does not have to return the item and gets his money back.

You might be ok for a few sales - but once you get some money built up they will send you a email letting you know your funds are being held for no apparant reason for 90 days! DO the math - think of the thousands of people selling on their site and they are holding money for 90 days! Now we know how they REALLY make their money - no wonder their selling fees are so low! It is a total rip off.

Then once they open your account back up - you get more money built back up in it - for no apparant reason they send you a email stating your account has been closed for good stating they will be holding that money for 90 days! They do not have any phone numbers to contact them - the emails are all automatic templates - with no reasons! I have NEVER seen anything like it before in my life.

I lost my job and had started selling on AMAZON to make some money to keep our roof over our head and a little food in my kids mouth and BOOM they shut my account down!

AMAZON IS RUNNING A SCAM !! DO NOT SALE ON AMAZON !! You might be ok for a few sales - but once you get some money built up they will send you a email letting you know your funds are being held for no apparant reason for 90 days !! DO the math - think of the thousands of people selling on their site and they are holding money for 90 days !! Now we know how they REALLY make their money - no wonder their selling fees are so low !! It is a total rip off. Then once they open your account back up - you get more money built back up in it - for no apparant reason they send you a email stating your account has been closed for good stating they will be holding that money for 90 days!! Just stone you in the courthouse square to die !!

They do not have any phone numbers to contact them - the emails are all automatic templates - with no reasons! I have NEVER seen anything like it before in my life. I lost my job and had started selling on AMAZON to make some money to keep our roof over our head and a little food in my kids mouth and BOOM they shut my account down !! THEY ARE RUNNING A SCAM BUSINESS !!! MAKING MONEY OFF HOLDING PEOPLES MONEY... THAT IS THE BUSINESS THEY ARE IN !! If you want to sell - sell on Ebay - at least they do not hold your money, give you a reasons for what they do and you can accually talk to a customer service person - they accually have a phone number posted !!

Purchased a HP 110 ink cartridge from this company through Amazon.com. They showed a HP110 box that contains a new HP 110 ink cartridge. They stated at time of ordering that the item was "new." What I received was a recycle ink cartridge that they say is compatible with the HP 110 ink cartridge. This is not what I ordered and this not what they advertised.

Still awaiting items but when called customer service (couldnt understand first guy so got his supervisor) they said the items i was waiting on had been cancelled. Only after i had contacted them, did they send an email stating this fact. So glad they informed me. Now had to reorder and since its been several weeks, one items price had gone up another $50.

We need a customer line.

amazon recently introduced a service call Prime. this service enables customers to pay $79 a year for "free 2nd-day shipping". i recently ordered several books which qualified for their traditional free shipping with a purchase of $25 or more of qualifying items. although all the books were in stock, and did qualify for true free shipping, amamzon indicated they would hold the order for 3 weeks before they shipped. not believing this, i periodically checked the order status and 15 days later cancelled the order. i will do my best not to do business with amazon anymore. too, bad --- after at least 10 years of loyalty.

When I applied for an Amazon card in February, I was told that I would recieve a $30 credit. When it did not appear on my statement in March, I called. I was told that it took 30 to 60 days to show up. Today when I got my statement, I called again and was informed that I just got the "store" card. I didn't apply for a VISA card so I would not get the credit. False, misleading advertising should be illegal.

I closed a credit card with airline miles and opted to get a certificate for Amazon.com. I placed a three item order. Two of the items arrive in timely manner. The third item was shown in my account info as having shipped. When it didn't arrive by promised date, I called Amazon. They told me that the order had been canceled because the certificate had expired, and I had been sent e-mail explaining this (which I never received!) They said it was a computer glitch as they couold clearly see the money was available in my account. Crux of story, two more phone calls to actually be able to "use" my own money! Two rude customer dis-service agents, one whose English was so excreble that I had to pardon more times than not. Amazon, you just lost a free spending,long time customer. Sayonara!

I ordered an email gift card through Amazon.com using my debit card, which I have used with Amazon many times. A day later I received an email from Amazon saying the transaction could not be cleared through my bank and the matter was reported to TRS Recovery Services, and until I resolved the issue with them my Amazon account would be placed on hold. However according to my bank account online, the transaction for the gift card went through.

The gift card was in the amount of $360. Now these funds cannot be accesed until I deal with TRS, which wants to assess fees. I think Amazon/TRS - their attack dog - is just trying to coerce me into paying fees because they are holding $360 of mine effectively hostage.

On March 6, 2009, I ordered 3 cd's for my daughter who lives in Naples Italy. Her address is an FPO. The order was split into 2 orders -- the first containing 2 cd's which did ship on March 19, 2009 with a scheduled delivery date of April 15, 2009, and the other containing the final cd, shippied on March 25, 2009 with a scheduled delivery date of April 21, 2009. Both were to be shipped using the "expedited international shipping." It is now May 5, 2009, exactly 2 months after I first placed the order. The slowest shipping method to an overseas address is supposed to take 31 days. My order was placed 60 days ago. I called Amazon today. They informed me that if and when my daughter does not receive her packages by May 18, 2009, they will then either refund my money or re-issue another order. This is unacceptable. I told them so. They refunded the shipping and handling on the order and apologized. Lesson learned? NEVER order from Amazon.com if you are shipping to an FPO!

I have never sold on Amazon before. Amazon however REFUSES to provide detailed information, much less ANY information on how they linked my account to someone elses account. They will only say they have significant evidence my account is related to a previously blocked account. Well, what evidence do they have and to whos account?? I do not understand this. This is completely unfair to block me for something I am not responsible for. Also, you cannnot reach headquarters by phone, nor can you reach the Amazon sellers support by phone. Also, you cannot reach the CEO of Amazon by email or phone.

I just recently set up a sellers account on amazon. They randomly suspended my account after it not being open for more than 2 hours, stating that my account is related to an account which has been previously blocked for violations of their policies. I have asked them what is going on, why I am blocked, how they can relate me to someone elses account, and that I think I deserve details on this. I have never sold on Amazon before.

Amazon however REFUSES to provide detailed information, much less ANY information on how they linked my account to someone elses account. They will only say they have significant evidence my account is related to a previously blocked account. Well, what evidence do they have and to whos account?? I do not understand this. This is completely unfair to block me for something I am not responsible for. Also, you cannnot reach headquarters by phone, nor can you reach the Amazon sellers support by phone. Also, you cannot reach the CEO of Amazon by email or phone.

A merchant charged for but failed to deliver a $50 CD. I left seller feedback indicating this, but also indicating mistakenly that the seller had not been touch. When I discovered that a response had been sent but not received, I removed the feedback. Amazon's policy does not allow me to correct the feedback but only to delete it. Once deleted, corrected feedback cannot be posted. Seller lost any incentive to replace the merchandise. $50 lost.

I ordered two DVDs from Amazon on 29/01/2009 and the payment was immediately recovered from my Credit Card. The estimated delivery date was after one month from the order date. I waited for one month, however, no consignment reached to me. I registered a complaint on the issue. Customer service in Amazon advised me to wait one more month. In case the consignment is not received in next one month, they will replace the order again. Accordingly, I waited for one more month, nothing happened and again I wrote to them.

They informed me that they have arranged a replacement order and estimated delivery date was 21/04/2009. Still nothing happened on my order. When I again raised my concern, they informed that they are unable to deliver the consignment to my address without providing any reason. I regularly use the address which was given to Amazon for delivery of my consignment.

I never experienced any problem in receiving any of my mail/ consignment. However, Amazon washed their hand blaming my address. I never experience any problem with any online transaction. This incident with Amazon made me to discontinue dealing with on-line transactions.

I placed an order on Amazon.com to one of their 3rd party sellers. I thought the shipping was $30. When I recieved my email from Amazon, the shipping was $300.00 for a $36 item. I called Amazon and tried to get the order cancelled but none of the people I spoke with could help me in any way. Charles C. was a Customer Service Manager and all he could tell me was to email 16th Avenue Pharmacy Inc and see if they will cancel the order, there is no phone number for the seller and to call my bank and that I could not even address this through thier channels for 3 days. I am very upset that Amazon would even deal with a company that would charge $300 for shipping.

I am out $300.

I ordered a CD, Campmeeting Clasics, Vol 1, on April 3 from Amazon. The merchant was forgetthegouge. This is the only name I have. after a delay, they mailed me Vol 2, the wrong item! I emailed them reuesting a correction. They apologized and advise me to return the wrong one in the shipping envelope to avoid having to pay return postage. Thye implied they were correcting this.

When I did not receive the correct one, I emailed them again complaining. This time they advised that the did not have the correct one instock to start with and therefore, cannot correct this. Thy offered to give me a 50% refund and I keep the wrong CD. The bottom line is I must return this item AT MY EXPENSE. I am out all this expense and inconvenience and still didn't get what I ordered and paid for since they admit they never had the item they advertised and was paid for Could you pass this complaint on to Amazon that sells CD's and recordings.

I attempted to use their merchant services in order to grow my business. I originally signed up for the account and when it was done in error on my part their general customer service advised me on how to get proper approval. I followed their steps and their business development department answered via e-mail. The e-mail was declining authorization for their services and I was sent a generic scripted response. I understand that they have policies and guidelines in place which I want to comply.

I contacted customer service in order to expound upon the issue so I could correct my account to their standards. Customer service reps were polite and made me aware that this what out of their scope of expertise and I needed to speak with the business development department. However, the only way to contact that department is through a generic form that I had already filled out.

In reality, they have cleverly set me up to continue to receive the same scripted response as it would lead me to continue to send the same information that was previously declined. How does that help me situation? I asked to complain to a higher authority and was told that most phone numbers have been eliminated. The form they use does ask for a phone number to complete the form. I asked if I put a request to have a phone call made to me would they do it. The response was You can put it in there but I doubt anybody will call you they prefer e-mail.

Obviously, corporate America has decided they promote customer service but in reality they're not interested in providing it. They would rather preach it on their commercials and advertisements but hide behind a computer screen to answer. Also, I was made aware that if I was a buyer it'd be a completely different story and the approach would be different.

Am I less important because I wish to be a seller than buyer? I filed a formal complaint with the Better Business Bureau and continue to call requesting assistance to get more scripted answers from supposedly well trained employees. One customer service rep claimed that they are not given any numbers to superiors or the general number to the corporate office in Seattle. I found the corporate number on the internet in 30 seconds. Is this the future of Corporate America? Are we getting pushed to e-mail so they can avoid solving problems?

I ask for assistance to better understand how to use their product and nobody are interested in doing that? Amazon is a multi-billion dollar company; if their doing it should I just assume that everybody else will fall in line with this thinking? If I purchased a medical product that I planned to use and I needed more info in order to not harm myself I would be left to figure it out for myself. I know you get many requests and stories but I find this to be very appalling and tragic.

Corporations continue to decide they will not provide support to their customers unless they are put in a position where they're posed with a legal issue that can cost money. They only care about their public spin story and not about given customers common courtesy. Thank you for your time.

I say this after dealing with them for decades. The first way they began screwing with me was sending me duplicate items when only one was ordered- most notably when I ordered a Canon PowerShot 850 camera I received two; rather than deal with the complexities of returning the extra (for one thing, Amazon wants a return label they provide online for the customer to print out, and I dont have access to a printer) I decided to give the extra to a dear friend. Amazon said they'd reimburse me the extra cost, but I never could figure out how to confirm that.

But the most recent, irritating and disastrous, not to mention imbecilic incident happened today when I tried to log into My Account as i do habitually; I entered my email address and Amazon password and received a message that they have no record of such an account. I tried three times before calling customer service. The woman I spoke with had only the suggestion I use a new password which she would activate and give me. I tried that three times with the same resulting failure.

After wasting about an hour trying to reset my email and password, I desperately proceded to create a new account with my original sign-on data, but was refused, so I employed a new password, and successfully opened a new account. Oddly enough, I was then able to change my i.d. and password to their original values, but I was still treared as a new customer, meaning I had no history (see below). I just would like to find an email or geographic assress so I could write directly to Amazon and tell them how sick I am of their screw-ups.

I have lost all items in my saved shopping cart, my shopping list and wish list, my history of items purchased and waiting to be sent, my credit information and address book.

Zero percent finance offer for 24 mth. posted on Amazon.com. After approval and purchase. Received first statement and noted 21.90% APR! Nothing in terms or initial approval notification was it stated card did not qualify for special 24 mth. zero rate. Filed dispute with Amazon which is still under dispute.

Told me they would cancel order within hours of ordering through amazon after I realized complete rip off on shipping ($25 for a $40 dollar toy), 3 days later I receive email saying they were shipping that day. I called to complain and they said if I mailed it back (my expense) they would refund. So I would be out $40 bucks for nothing. They were extremely rude many times on phone and after reading complaints on amazon I realized this was their sleezy way of making money off people.

I complained to amazon and they were of absolutely NO help. This company also said they wold charge me a 25% restocking fee if I sent it back. I seriously do not know any other company that operates this way. Refusing to cancel order within hours and then wanting to sock it to me for $40 shipping plus 25% restocking fee if I returned it. This all for a $40 dollar toy. I was manipulated and essentially forced to keep a product. SHAME ON THEM. FEEL THE PAIN AND HAPPY JOB HUNTING TO THE RUDE TELEPHONE OPERATORS.

Amazon changed a product listing we have had on their system since 2004, resulting in misrepresentation of the product. A customer ordered and naturally wants to return the product because it is not as described. Amazon admits their system made the mistake, but refuses to take responsibility. In checking our Amazon inventory further, I also found that they have changed pricing on another of our products. Amazon claims they have the right to change any merchant listings without consequence to them.

We will prevent any other problems by closely observing and de-listing products they misclassify. We are out about $25 in shipping on the one incident. This complaint is not about the $25, but about Amazon's claim that they can change merchant listings at will without consequence to them. Classic case of the big guy taking advantage of the little guy by putting the small business at risk.

I purchased a Omnilux product from Shopwars/Executive Image on Amazon. The item description said that the product did not generate heat. Also there was no mention in the description that the item had a fan. The unit generates too much heat and it has a noisy fan. They sold the item as new, however, they removed the UPC from the box and covered the removed area with a white label.

The company seems to be hiding something such as a refurbished item by removing the UPC from the box. New items should not have the UPC removed. I contacted them about returning the item since I do not want a unit with a fan and the unit generates too much heat. The company would not allow a return unless I paid return shipping, original shipping and a restocking fee of 15%. I don't feel that I should have to pay a restocking fee for an item that was not accurately described and had the box tampered with. I would gladly pay the return shipping if I could receive a full refund.

The item that was purchased was $249.08.

When I was ordering Amazon said if I spent another 10 dollars, I would get free shipping. I spent the money and still was charged for shipping. WHY?

I was going to sell my text books on Amazon.com, but kept getting an error that my account wasn't set up. I emailed Amazon's customer service and was told that my account was blocked because of bad seller performance (funny thing is I've not sold with them), I tried to explain this to them, (email) but was told this is a permanent thing and all attempts to open an account in another name would be promptly closed!

How rude can they be - obviously, customer service is not an important business rule for them. I emailed them back and told him not to worry - I didn't want to do business with them anyway! I also told them word of mouth is one of the best forms of advertising. and mine wasn't going to be very positive about them. So here it is... Don't Buy or Use Amazon.com for Any Transactions!

I finally found the customer support call back system for Amazon and spoke to someone with poor English from India (?) who advised me the seller reported the item out of stock and had canceled the order. The seller has never once corresponded with me in any way. I have emailed them twice and advised them of all their misdeeds, requesting they honor the deal they made with me. I have advised everyone involved that it is a buyers right to cancel an order, not a sellers. Sellers back order items that go out of stock, not cancel orders. They lied in their attempt to cover their mistake and refused to stand by the deal we both agreed to when the sale was authorized.

I have repeatedly exchanged emails with Amazon customer reps from India who fail to comprehend that the seller made a mistake in the price and has lied to cover their tracks in order to avoid honoring the deal we agreed to. An Amazon CS rep has finally admitted the above to me in their latest email. Amazon has offered me a $5 coupon for my next purchase. I will never purchase from them again at this rate. Since when is a deal not a deal? When it involves Amazon and their vendors. Buyer beware! Amazon may mean well but when they allow their vendors to get away with stunts like this then they are as much a part of the problem as the seller is.

On 2/20/09 I ordered books to distribute to my team at work. Originally the order was mistakenly for 18 books and I called within 24 hours and changed it to 10 books. The customer rep who changed my order said they would refund my credit card for the original amount ($238) and charge for the new amount ($131). Then while checking recent transactions on my credit card I noticed my available credit was significantly less than it should be. I called the credit card company and they said Amazon has 2 holds on the account for the amounts listed above. I asked what could be done by the credit card company and explained what had happened. They said Amazon would have to release the authorization, they were not able to.

So I called Amazon again and a lady in India kept repeating the same lame and ineffective script and said it should be resolved in 24 hours. So I wait another couple of days-not resolved. Now it's more than a week (3/1/09)-still not resolved. And the best part is....Amazon canceled my order! I called again today and Amazon told me I have to call my credit card company again and ask what information they need from Amazon to release the information. I asked how can I ensure that my next phone call to Amazon is to a rep who understands English? The rep told me there is no way to prevent a repeat scenario, it's the luck of the draw.

The authorization holds on my account for over $369 have caused my credit card to go over my credit limit. With this brings fees from my credit card company and the inability to use my account. Also I have lost time with employees at work because I have to reschedule training for 10 very busy and successful people.

I bought a copier/printer/scanner as a departmental purchase for a large northeastern technical college, a tax exempt organization. In order to get he sales tax refunded, I needed to fax Amazon LLC our Tax Exempt certificate. No problem. A month later, they sent a boilerplate email indicating that they would not honor it because they couldn't link my name to my organization. Okay, simple enough, I faxed them a copy of my purchasing card which has my name and the name of the organization.

Nearly 6 weeks later, they still haven't refunded the sales tax. I contacted customer service in India, and they said someone would contact me. A mere hour later, I received the same boilerplate email as before, stating that they needed documentation. I replied via email begging for someone to talk to me in person. In response came another boilerplate email, prompting another call the India, who informed me that nobody COULD call me (yet they have plenty of staff to send out worthless and unhelpful emails).

My response now is that I'm going to fax them the documentation every single day from now until they resolve the issue. The kicker? We're talking about $15.58 here. They've already permanently lost the business of my office (about $1000 annually) and my family (about $500 annually, conservatively). Amazon: they don't care, won't help, and don't deserve your business.

Not delivering per their promise. Ordered 4 items from Amazon and took advantage of their Super Saver free shipping. Wouldn't have ordered all four items but needed to rach a minimum to qualify for the free shipping. All items showed in stock on Amazon website. First e-mail from Amazon after my order stated they would ship all 4 in one shipment which would arrive on Feb 26. Now I get e-mail from Amazon telling me the first item shipped and the others will ship soon. The first item is schedule to arrive Feb 27. No idea when the others will arrive. I like that Amazon provides free shipping, but I don't like that they give shipping details and then don't live up to it. I'm wondering now how long it will take to get the last three items....

Ordered a Toshiba laptop from Amazon.com. One week later, they send me an email canceling my order. I would be complaining directly to them, but I cannot send an email reference this order through their complaint department as the order is no longer even acknowledged. This is the third bait and switch Amazon has pulled on me in a little over a year and I refuse to waste any more time trying to make someone in Mumbai, India understand. I have been a customer for at least 15 years and I will never buy anything from them again. Already got my Barnes and Noble credit card and account. Goodbye, Amazon and I plan to post, write, tell anyone that will listen that Amazon's new motto is caveat emptor!

I am an author and Amazon sells my books. I have had several issues with stalkers leaving slanderous, defamatory remarks in the guise of Reviews on their site. I have tried for over a YEAR to make amazon remove them and block any further ones. They blatantly refuse, hang up on me or just tell me to email a random address that gets sent back as an Invalid address, more or less...a dead address. I have spoken to 7 different supervisors who did nothing at all, other than assure me it would be done withing 24-72 hours. Needless to say, it was never done.

When you ask to speak to their supervisors or someone higher up, they hang up on you or repeat the same absurd nonsense or just hang up on you. I am the sole copyright owner of ALL my published works and told them if they refused to comply with these terms I would file a legal complaint for Copyright infringement (selling my Copyrighted material without my express permission, as stated in the book's CR info.) as well as sent them an email revoking any and all usage rights of my name, works or copyrighted material. They refuse to give me a confirmation email (which, by law, they must) and are still selling my book that they are legally banned from selling. Their customer Service is the most rude and disgusting example I have EVER been unfortunate enough to deal with and half of them can barely speak English.

My book sales for the title in question and all subsequent works have had a dramatic slump in numbers, sales and royalties due to Amazon allowing these maniacs to post slanderous personal attacks on myself on their website and refusing to remove them. ALL of the attacks in question are clear and obvious violations of their OWN Review terms, rules and guidelines, yet they refuse to do anything or put me through to anyone who will. I have missed days of work and hours of cell phone time has been wasted on the phone with them day after day, week after week for a year due to their laziness and obviously illegal activity and their determination to continue on with it.

I received a gift certificate from my cousin on Christmas. It was in the amount of $250. I placed an order at amazon on January 4. I waited for 5 days and when tried to login in my account to check its status, I was not successful. When contacted amazon, there was no reply for three days. On fourth day, I received a reply that this gift certificate was not valid and I have to contact the sender of this gift certificate. Me as well as my cousin has written atleast 25 emails to them but no reply. When we called them, they told us that they are still looking into the issue. One and a half month has passed, but no reply from them. People purchase gift certificates and when these are used at amazon, items are never shipped. I will never purchase anything from amazon.

I am out of $250. Although it was gifted money, but one of my relative has used his money to purchase this.

Firstly I opened marketplace account on amazon.com to sell my inventory and when I tried to list some of my items they were in eligible to sell under this account and they asked me to open their pro merchant account. Then I opened the account and sold 80 items in 2 weeks. They put review on my account and block my sells for 30 days. I try to contact with them and only answer was to contact with seller-performance@amazon.com. I send them few emails and then reply me back and ask required information. I did send this as well. Well before my disbursement date they suspend my marketplace account saying that I try to open new accounts while i was under review which is not true and then 2 minutes later they suspended my pro merchant account saying that I belong to suspended account.

They release a seller blog regarding this situation and I see that i m not the only one who is in the same situation. They will keep my $3000 for 90 days and if they suspend 1000 accounts you will understand how amazon.com made profit this year.

They blocked my money and it is effecting my living.

Purchased a body kit that is substandard in quality. Also is cracked. We have made numerous calls to Vision Auto Dynamics. They tell us it is Amazons responsibility. I have a difficult time understanding why Amazon would associate with such a company. All we want to do is send their garbage back to them.

I returned an item to amazon and received a confirmation email a few days later, saying that the money will be returned soon. I waited more than 2 months, but got no money. I called amazon, they told me the return will be processed immediately. Nothing happened. I called again, they told me the same thing again.

I got an email: We are very sorry for the delay in completing your refund. I have reviewed your account and can see that this experience has been far less than positive. I've forwarded this issue to our technical department to complete your refund as soon as possible...

Two weeks later, still no money from amazon. I wrote amazon, that I will start writing reports about my experiences, if I don't get my money within the next four business days. This was two weeks ago. Amazon is still unable (according to the emails not unwilling) to return my money. I can not recommend to buy from amazon, because you will have to waste your time asking for your money as soon as you want to return something.

I have a standing order with Amazon.com to deliver 3 boxes of a special coffee to me every month. Last month they inadvertently sent me the wrong coffee. I called them, not to complain, but just to make sure they got the order correct in the future. Not only did they apologize, the credited me the full purchase price for the coffee they sent me by mistake. Not too many companys are willing to do that and this is my way to show my appreciation.

I was repeatedly given the runaround, told that there was nothing that they could do.? Finally, after my husband sat on hold for over 3 hours waiting for a manager, a request was put in to stop shipment of the unauthorized order and cancel the order. Shockingly enough, nothing was done and the order shipped. Luckily, we were able to contact UPS and have the package returned to sender.

After doing my research and deciding this was the receiver I wanted, I purchased the silver TX-SR506 from Amazon for $149. I thought it was an amazing price and jumped on it as soon as I saw it. Unfortunately, as soon as Amazon realized the price they'd posted, they cancelled my order. If this was a brick and mortar store they'd be legally and morally obligated to sell this product to me for the price THEY listed.

Even after talking to a customer service manager (born, raised, and living in another continent), I was told this was MY problem and if I wanted this product I'd have to pay the extra $100.

I had to pay the extra $100 to another company to get what I wanted.

I placed an order on amazon using a gift certificate which I have purchased from ebay. Amazon shipped the order, however intercepted the shipment and it was returned back to amazon. When I contacted them, there was no reply for 20 days.

I wrote around 10 emails. On 21st day, I received an email that I need to check with the gift certificate sender. Also, they put my account on hold. I had already $89 as gift certificate balance in my account. Further, I did not receive my order worth $300. I am out of around $400 and there is no one to help in amazon. What a ****.

I placed an order with amazon a month ago, and the order was supposed to be shipped the following three days. I was ignored by them for 25 days in which i'd sent several emails but answers. Finally on the 26th day i get an email sayin that there was a problem with the seller. So i closed my account with Amazon and I contacted both amazon and the seller saying that i no longer wished to purchase their product, so i ordered the same item from someplace else and i received it within 2 days.

After 31 days I get this email saying that the item was shipped and my credit card was charged. I checked my bank statement and the card was indeed charged. I did not authorize such transaction and my account was closed,are they allowed to do that? This sudden transaction has caused my bank account to go overdraft, and several overdraft fees had occured not to mention how much stress this is causing me.

I ordered the DVD, The Bishop's Wife online from Amazon.com. I mailed it to my daughter in Chicago for Christmas. It would not play. I no longer have a record of my purchase. I'm out the cost of the DVD and my daughter doesn't have the movie to watch.

I sent in a complaint to you a couple of weeks ago about Amazon. They have fixed the problem to my satisfaction.

A buyer, using someone else's account, purchased a Battery Grip for a Canon EOS 30D that I had for sale. Despite paying standard shipping, I sent it Priority. The buyer, whose name I STILL do not know, apparently allowed the item to sit at the address of record for 3 weeks before opening the box. She CLAIMS that I sent the wrong item, so she wrote me asking for a refund. I pointed out that Amazon rules required her to contact me within 14 days of receipt of the item (and I have USPS delivery confirmation of when it was delivered).

Despite this rule violation, I offered her a FULL refund, except that she had to pay for the return S/H, which is another Amazon rule. She flipped out and demanded that I pay for everything! So, she refused the refund and filed a complaint with Amazon. I find this to be an violation of the Terms of Use by Amazon.com. The buyer has allowed the item to sit somewhere for 3 weeks before looking at it; that's HER fault, not mine. Because she failed to contact me within 14 days of delivery, and refused to accept a refund, I don't see how they allowed her to file a claim! It's clear she has not abided by the Terms of Use, and thus the claim should not have been allowed. Finally, the claim is still pending, despite the fact that more than 30 days have passed since delivery.

ANOTHER Amazon.com rule requires the return of the item within 30 days to get a refund. This has not been done by the Buyer, her THIRD rule violation. Given the large number of rules violations, I will not refund this woman's money, regardless of what Amazon.com decides in their Claim hearing. Because of the Claim, Amazon.com has FROZEN my Payments Account, and may keep it frozen for up to 45 days! I thought PayPal was the only company to perform such reprehensible acts, but it now appears we have another! I have warned Amazon.com that if a Refund is awarded, I will bring legal action against them and the Buyer for the repeated violations of Amazon's rules by the Buyer, and the FAILURE of the Claims department to refuse this claim due to those rules violations.

At this time, I cannot withdraw the money in my account. I am disabled and live on a fixed income paid by Social Security. It's not enough to meet my bills, so I buy items elsewhere, repair them, and resell on Amazon for a very small profit. The failure of Amazon to release these funds may cause me to miss payments on my mortgage, utilities, food, gas, etc., and may eventually force me into bankruptcy.

I returned a watch to Amazon after getting an authorization from Amazon to do so. Followed their instructions to the letter and received an email confirmation the watch had been received by Amazon and I would receive an email regarding the refund when processed. I called and was told the refund was processed. But it never went back into my account. I contacted Amazon's return customer service. At which time I was told I was given the refund on the day the watch was received by them.

After a very lengthy effort to make the customer service person understand that I had not received a refund I was put on hold and then told I would receive an email within 24 to 48 hours regarding my money, No email was received until 6 days later saying they are having a problem and it will take longer to resolve. I have asked to speak to a supervisor but was not allowed to. There 10 day refund policy has now been 19 days without receipt of the refund. I contacted my back and filed a Debit Card fraud complaint against Amazon. My bank has temporarily given me a refund pending a possible resolution with Amazon

I've had my bank charge me $140.00 in NSF charges due to the refund not being received when told it would (2 times).

An Amazon bookseller is sending my e-mail address, from an order they failed to deliver, to strangers on the web. They are sending me links, and cc'ing my full name and e-mail address in e-mails to people I've never heard of. I have contacted Amazon and demanded they be stopped, but the behavior is so completely outrageous it cannot go without being widely reported to make sure Amazon puts in place a policy that prevents this from happening to others. I ordered a number of books from used book sellers on Amazon last December. One of the books ordered on December 21, 2008, did not arrive by its due date.

Although Amazon sent me an order confirmation, the seller never contacted me and did not ship the book. I waited until the book's due date had passed then contacted the seller via an Amazon web form that the book had not arrived. They did not reply. Amazon refunded my money. I wrote a really bad review of the seller, largely for their failure to reply to my e-mail. They couldn't be bothered to come up with an excuse for not sending the book or even contact me.

Today, I got two e-mails from the seller, with links in them. They came to my mail box that I used to place the order, an e-mail address at which I do not get spam. I thought the e-mails were from friends or family and clicked on the links. When I saw what the links were, websites called the smoking gun and a youtube video, I wondered who would send them to me. I checked the e-mails, and discovered it was this seller. One of the e-mails included my full name and e-mail address as part of a cc to half a dozen complete strangers. This Amazon seller has a notice on the Amazon sellers' web boards stating they are selling their collection of books and planning to move out of the country. They also, at one point, offer to consider trading their book collection for guns, ammo, spam or military style vehicle. Were their e-mails to me a joke also?

I think the creep factor is far too huge to consider ever shopping from Amazon again--obviously so. Amazon does not carefully check their sellers, nor do they take problems with sellers seriously. This seller has a couple of other complaints for not delivering books, and one complaint for a book arriving with a hair net. Their response to this last book buyer rating was rather aggressive.

I had another bad experience with a seller about a year prior where, again, a seller took the money, then simply did not shipp the book or contact me. I think that Amazon ignores these problems with sellers to the disadvantage of the buyers. Eventually you wind up with something like this, a seller knows Amazon will not take consumer complaints seriously and crosses a major line by abusing the customer relationship by giving away information they only gained for selling a book. I do not think that I should have expected that a seller would abuse my personal information in such a manner.

I have to change my e-mail address, an e-mail address I have used for years, and I have serious concerns about the potential for this seller to continue to contact me. Hopefully these concerns will not be actualized. However, they have my e-mail, my home address, my telephone number. Plus, frankly, I needed the book. I would have got it via interlibrary loan a while ago if I had known it would not be sent. However, I realize this is a buyer is up-the-creek-without-a-paddle situation. Still, Amazonneeds to do something stronger to protect buyers from sellers like this. This is pure laziness on Amazon's part--they do not bother to do anything about bad or potentially dangerous booksellers, because they have such high volume, they can stand a few dissatisfied consumers.

Placed an order on 1/20/09 on Amazon for a Nintendo Wii Fit Bundle and was charged $382.12 on 1/21/09 for the item. I was notified on 1/22/09 that the seller, Digitech Toys canceled the order and no reason was given. I was told I would have to contact Digitech Toys directly for the reason. I went to their website to look up contact information and found that the same items I ordered were indeed available for $200 more than the price I was given and charged. I believe Digitech Toys raised the price when they realized how strong demand was for the product and they canceled all orders that were placed on Amazon.com for the lower amount.

This was a very important purchase for someone and now I have to come up with an additional $200 to buy it for them.

and I am liable for a fee for thecheck. It was not written on the cancelled card. Why wasit refused and why am I being charged with a fee.

I purchased a tv,desktop computer,tv stand, hdmi cable,and a router from Amazon.com last July 2008. When I made the purchase it says on the website that there is no finance charge(same as cash) for the TV for 24 months, and 12 months for the computer, if I will use the Amazon.com credit card. For six months now I am being charged with 13.99 % finance charge. I made the complaint Jan 17,2009 and was transfered to different call centers of Amazon.com ,Chase and GE banks. I was told by Amazon.com and Chase Bank that I was being charged with interest because I did not use the Amazon.com GE card. I explained to them that their advertisement was very misleading because it just say to use Amazon.com credit card. Can anybody help me?

I regret having to write about an unpleasant experience. I prefer to speak positively about a company or one of its employees. Unfortunately, my situation doesn't allow that luxury.

In short, one of Amazon.com's third party storefronts, Cindystenger, refuses to give me a refund on a shipment I ordered on December 10, 2008 and received on December 15, 2008. I bought a WII game console for my 16 year old son. On Christmas when I gave it to him, he told me he didnt want it because he was too old for such a game. We did not open the box. On December 26th, a day after Christmas, I requested a refund from Cindystenger. I was told that she normally doesnt give refunds to Amazon customers, but would make an exception in this case? and give me a refund less a 20% stocking fee because she couldnt sell the returned item. I cannot believe that she cannot sell the WII, one of the hottest items during the last 2 Christmas holiday seasons. But putting my disbelief aside, I expected to get instructions of how and where to send the WII for an 80% refund. I never got any instructions.

When my wife followed up and requested instructions for how to get the refund, Cindystenger told her that we would not get any refund because our request was beyond 30 days of the purchase. Cindystenger went on to say that this was consistent with Amazons return policy.? And the email ended with what I took as a sarcastic sad face symbol.

Of course, this is not Amazons return policy which clearly states that: Our standard policy is to accept most returns within 30 days from the date of delivery. However, we understand that many customers like to order holiday gifts early, so we have extended our returns period for the holidays. Items sold by Amazon.com and shipped between November 1 and December 31, 2008, may be returned until January 31, 2009 for a full refund.?

I have been a loyal customer of Amazon.com for many years. When I shop with them, I expect good products and good customer service. As far as I am concerned, I placed this order with Amazon.com and I got worse than poor customer service. I was lied to, manipulated and insulted. The 20% restocking fee is ridiculous in itself considering how popular the WII is. And the fact that I am now being refused even an 80% refund is totally unacceptable.

If this issue is not resolved by Amazon.com, I cannot continue to patronize them. I hope others can avoid this kind of bad customer service experience.

I am stuck with an unopened $375 video game.

I ordered a product ONLY because I got a gift cert for Christmas. When I paid, I put in my gift certificate number. No error was given or anything, just thank you for your order and its being shipped. 2 days later, I saw my checking account had overdrawn because Amazon took the money from my debit card. It turns out I bought the item from a 3rd party and couldn't pay with my gift card. WHY WAS I NOT TOLD THAT??? Why didn't I get a message instead of them just processing the order and taking it on themselves to charge me bank account???

I called 5 times and have talked to different people each time. The first 4 all told me that they were escalating the issue and it would be resolved. A week later, nothing has happened. I called today and talked to yet another person who baasically said oops sorry. we can't do anything about that. sorry the previous 4 people lied and said it was being taken care of but it isn't and won't be. Then I demanded to speak to a supervisor because not only did they charge me debit card against my wishes but then I was lied to! He said a supervisor will tell you the same thing. I was put on hold twice while he supposedly tried to get a supervisor on the phone. The second time I was on hold for 30 minutes...NO supervisor ever came on the line.

I can't pay a bill that is due right now and it will effect my credit. I have to contact the seller to see if he will take back the item and refund my money. If he agrees, my bill will still be paid late.

I ordered a gift card to be mailed to me on 12/24 and told I would receive in 5-7 business days. on day 5, I called and was told it was never ordered or mailed. Why--hung up on. called a few times more, always given different stories. Finally reached a guy who said he would research and call me. if card was mailed, will let me know. If not, he will find out if he can overnight one.

Instead-no call back and I received a deactivated card. Made many more calls and no one could give me straight answer. Spoke to Manmeed/Supervisor. Said no card was mailed. I said I had one in my hand - no, you are mistaken. then said card was mailed. then said a new card went to an AZ address-I AM IN FL! Then said, no, it didn't go out. he would send one out to me in fla. It went to AZ! called today and had to fight and argue to get Jodi in leadership. She wanted me to accept a credit. I said no, as I will enver deal with Amazon again.

She then said she would credit my debit card in 3-5 days. I told her the card was deactivated as it was lost. her andwer - I either have to credit that card or do nothing. this was my 22nd correspondence between calls and emails. I was angry and explained that my bank told me if that card was used, I would be charged a $25 fee. Before disconnecting the call, she said she was still going to refund to THAT CARD.

I called again and once again, ahd to argue to reach someone over Leaderships head. I was lied to and said there was no one but then was transferred to the very person I was told didn't exist. His name is Joe and told me he is the highest in rank at Amazon. I told him of Jodi wanting to credit the bad card and asked how I could be credited. He said in fairness to me, he had to research first. he has no extension, so I can't reach him, but he will call me back. He did call back and told me he credited the bad card. So, now I can also look forward to a $25 charge!

On January 2, 2009 I ordered a 42 inch LCD HDTV from Amazon with 'white glove' delivery, $800+. I am very unhappy that the I am having to send this TV back. I wanted to have an HDTV for the inauguration. The problem is with the stand. Unable to solve the problem with the stand we can't determine whether there are other defects, because we can't set the TV up to turn it on. I feel this is not what was advertised as delivery. Amazon said they would set the TV up on assembled furniture. Then on the phone they (Deidre in customer service) said that the delivery person was 'just muscle' and was not expected to set up the stand.

I don't consider the stand that comes with the TV, in the same box, to be furniture, assembled or otherwise. The delivery guy certainly assumed he was to assemble the stand. He just went right to it. But then he discovered the package didn't include the right screws, they didn't fit. All I wanted from Amazon was an expedited replacement for the stand. They said I would have to contact the manufacturer or I could send the TV back.

My relationship is with Amazon, I expect them to handle things when a purchase is defective. I have no relationship with the manufacturer. This would have been my largest purchase from Amazon, and it just might be my last. I've probably spend a couple of thousand at Amazon over the years. I felt safe buying from Amazon because I have never had trouble before. I don't feel safe any more. I asked for written confirmation that they will be arranging for pick up and an assurance that my money will be refunded. No response to that as of today, Jan 12, 2009 Also I don't like that I can only communicate through their system. It is difficult to document correspondance this way.

I order a Sony memory card and asked the seller when it would be shipped and he explained to me in a couple of days; I contacted them again and the seller told me in about a week; I contacted Amazon and received my money back and as soon as I did the seller threaten me in writing to take my feedback down because he knew where I lived and i would not like what was going to happen to me.

I cannot sleep at night due to the threats that are in writing and this seller do have my home information; however, my family and I stay out at our family and friends home for a couple of night due to fear of this seller at Amazon.

I applied for Amazon's store card because of promotional financing on a computer my husband wanted. Upon approval I was told I could begin using the card immediately which I did to purchase the laptop. Two days later I received an email telling me they needed to verify my name and address on the credit card I had used. Since I had just applied for the account the day I made the purchase I had no information about the credit card. One would think since it was Amazon's store card they could have accessed the info themselves, but apparently they could not.

When I asked someone in customer service with the credit card department to contact Amazon to verify the info they told me they were not allowed to do that. So my order has been put on hold and my entire Amazon account has been frozen preventing me from placing any other orders, which is something I will never do again anyway. When I call customer service no one can tell me anything about how I go about resolving the matter, they just say their account specialist will take care of it. Oh and by the way, you can't talk to these account specialist, apparently they are in some top secret location! They tell me it will be resolved by Friday, I guess we'll see..... But buyers should definitely beware buying anything from Amazon. I have made several purchases with them, but never again.

I got on Amazon to order a GPS. When you scan down on their site you'll find different prices and different stores to choose from. I chose a company by the name of Mr. Culpepper. I ordered it immediatly (12/4/08) and paid with Paypal.I received a receipt to my e-mail and said shipping would be 2-3 days. I waited about 3 weeks before contacting them considering it was the holiday season. I called several times...sometimes you would get a machine, sometimes nothing at all. I e-mailed several times and have never got a response ever.

I have started a fradulant dispute with Paypal, turned them in to the Better Business bureau of CA. and told my story on [internet] where there were numerous others who were in the same boat. I just want to warn others on the use of Amazon. Never use Mr. Culpepper they are a fraud company.

Just want my money back on my credit card.

I Order a GPS On 12/15/08 from Amazon website which inturned listed different companys to order the product from. I clicked on Mr Culpepper Inc. which had the best price. At first it listed the delivery in 3 days then when the order went through the delivery date was anywhere from 12/19-24. It never arrive. Before the 24th I had send Mr Culpepper, Inc. two emails which they never responded too. After the 24th I had send another email asking for my money back. I am still waiting for a respond. I am disgusted with them and with Amazon because there is know where to give a complaint to amazon. I paid by a debit card, my first mistake for a total of $248.98. Please I need help to get my money back, any advise.

A lost of $248.98

Beware of Amazon.com! What you think you are buying from them may will be brokered to other outside internet companies. When this happens all Amazon.com does is immediately bill your credit card and hands over the new vendors contact information to you. You are left holding the bag on whether you will get the product you ordered and/or on time delivery from this unsolicited vendor.

Recently I purchase a Wii game from Amazon. Prior to committing to the order I was told this item would be shipped to me within two days. Once the order was placed and my credit card charged I was told that a new company go4green now had the order and if I had any question to contact them. Amazon.com had taken the money and washed it hands of any responsibility of providing delivery of this product.

Two weeks later, after not receiving the order, Amazon offered this same product at half the cost and again with a delivery promise of two days. When I contact Amazons customer service I was told too bad? this order is out of our hands and to contact the new vendor. The new vendor was now globetics.net. Apparently go4green had sold my order to globetics.net.

In the end I have spent twice the amount of money if I had just gone and bought the product at a local electronics store and the Christmas present will not be delivered until next year.

The bottom line is that you are probably better off going directly to the end supplier versus using Amazon.com as a middle man with no function other than to take your money.

Bratz Sasha Torso make up doll is $169.00. Why is the black doll so much more than the white doll which is $24.99-$29.99. Thats a drastic price jump. Same doll different color.

This is an atrocity!!! We need to stop racisim right now!!! When time comes god will ask the question.

Amazon is very irresponsible when it come to orders in there used marketplace. 2 times IN A ROW my order for a camera WAS CANCELLED not by me and disappeared from my history. Fortunately I have screenshots. Incident 1) I ordered a digital camera from a 3rd party merchant. Next day, Amazon said my bank declined payment, but gave no other pay option. I asked the seller, who said they do not sell cameras. Turns out, my bank was okay, but Amazon's computers had somehow mixed up and this seller got orders for a discounted camera they do not sell.

Incident 2) I ordered a second time the same camera, this time from the merchant PresentsForYou. After waiting about 9 days, PresentsForYou canceled the order (I'm not the first person to have this done from that merchant). Amazon said the order has been cancelled. We're sorry. Why is Amazon so irresponsible when it comes to 3rd party merchants. No action is taken that I know of (the seller has done this before). eBay requires sellers to make good on their end of the bargain. I no longer recommend Amazon. Stay far away from the Used Item section if you want a guaranteed delivery.

Much wasted time. A lot of frustration because of 2 times in a row having Amazon allow my order to be canceled.