Amazon.com

I ordered a book from Amazon - for some reason, sent one from Amazon and one from Chapter Media. I returned one as I did not need two - unable to obtain a refund. Amazon seemed to hide from responsibility as they are based in Europe. Totally unhelpful, the only thing I managed to do was to close my account with Amazon. I am still awaiting a refund. Total frustration. I returned one book so I have no book and no money. Amazon is no help, just rudeness.

I had sold on Amazon for months and I have a 100 percent positive feedback and an account that was in good status. On 05/17/2012 at 4:35 a.m., I got a message from Amazon saying my account had been suspended, that my funds would be held for 90 days. Then on 05/17/2012, I got an email from Amazon saying that it was an error, that they had restored my selling account. Then, on 05/19/2012 which is my payday, and at the time I normally get a payment confirmation e-mail at 4:12 a.m., instead, I got a message saying my account had been suspended and that funds would be held for 90 days. Per my seller contract, Amazon can cancel my account at anytime.

The reason was my account failed a random account review which I had two in the past had passed both - 100 percent customer positive feedback, never late on orders, never canceled an order, nothing. So, I appealed and got a generic response back, saying that once an account is suspended, it is a permanent action, and if I open another account, that account would be suspended. I responded again, saying I did nothing wrong. Why are they doing this? I have made them a lot of money and to do this on a day that they pay me on.

I have bills too and count on this money as I have thousands of dollars in shipped items. They sent the same generic response back and say that if I sent any other emails, they will go unanswered even after asking that my complaint be forwarded to a supervisor, to have a supervisor call me. I contacted seller support who said that department does not take phone calls, same thing with their payment department who I also e-mailed asking that they disburse at least half of the money now. They refused, saying none of the money would be disbursed and that after 90 days have passed, they will review my account and let me know if they will hold for longer or set a payment date.

This is wrong. I don't care what's in the seller contract. Who reads all that or even thinks it will happen to them because they are above board? I am a disabled Iraq war veteran and enrolled in law school. I have high integrity and to be able to do this and get away with it, by having over $7,200 of my money is crazy. Imagine if they did this to 10 sellers a day. Look how much money they can make off the interest alone, while giving us none. I filed a complaint with the FTC and BBB a couple of days ago. I haven't heard anything back. I hope the FTC fines the ** out of Amazon, teaches them a lesson. If anyone can help me get my money sooner, I would appreciate it as both departments are no longer replying to my emails. When I last asked for a supervisor to call me, I got nowhere with seller support because those departments don't take phone calls.

I purchased a textbook in Amazon.com on April 17. Amazon told me I could receive the book through April 20 and May 7, but I did not receive the book before the date. Therefore, I asked for a refund in May 9. Amazon just forwarded my email to the seller and did nothing. The seller mailed and told me that he/she would track the package in May 15. Then there's no response after the mail. The seller disappeared. It is a terrible experience to purchase in Amazon.com. The website just automatically deals with complaints from customers through a computer system. The system just said that I ought to contact the seller directly and resolve the problem by ourselves. Of course, the system does not know how to care of my complaint at all.

A buyer purchased a used netbook for her teenager. Ninety days later, she came back and said it was defective. I denied the return request as Best Buy won't even take back a "new" computer after 30 days, never mind used and 90 days. In any case, she filed an AZ complaint with Amazon (just like Tracie in Las Vegas - same problem I had) and Amazon arbitrarily gave the customer her money back and also allowed her to keep the computer.

The customer is not obligated to "return" this so-called "defective" device. I have a 100% customer rating including this one that complained. How do we know this is not just Amazon putting these "customers" in the system and really just screwing us all? How do I know this buyer does not work for Amazon? This is a dubious practice. If it happens to anyone else, file a complaint with the FTC. Amazon cannot do this. For the buyers: buy what you want and complain. Most likely, a seller is not going to take back a used electronics 90 days later. You will then get your money back and you even get to keep the item in question.

I sold an item on Amazon. The buyer requested a refund. I denied the request. The buyer filed an A to Z guarantee, claiming they did not receive what was advertised. Advertised listing was for a scanner, and there's no mention of software as buyer claims. Amazon approved the claim and issued a full refund. Then it proceeded to pull the funds from my checking account. Lastly, they stated that because I did not respond to an email sent on May 9 in a timely manner, they will no longer help me, thus, allowing the buyer to keep the merchandise they claim is defective.

I have received notice of 2 cancelled orders that I never made in the first place, orders #** and #**. I did not place these orders. If someone is using my account, then Amazon is responsible for any purchases not authorized by me. I expect a response to this email to assure that the problem is solved and will not happen again.

I've had a student Prime membership for a while and had been fairly happy with Amazon, until I had to contact their customer service department. I am also a Kindle owner, which I really think is what started some of my account issues.

I purchased my Kindle in January 2012. When you buy a Kindle, you are signed up for Prime for a month for free; and then, you're prompted to either buy the service or it goes away. I already had a Prime through my student membership. (This is also before they made some changes to what the student membership entails.) So I wasn't concerned with this.

Flash forward to mid-February, and I could not log onto my account at all. I attempted a password change a few times before I decided that hey, the problem's not me but it's the account. When I contacted them, I first did so through chat; and they said my account was on hold and they would forward the issue to an account specialist, who would fix it and notify me of the changes within 24 hours. I waited three days before contacting them again. This time, on the phone.

On the second try, I sent an email. I got an email back saying they were forwarding my problem to an account specialist and that it would be taken care of within 24 hours. About 36 hours later, I called in and explained my problem and why I was getting so angry at this point. I couldn't log onto my account at all to order anything. However, I was able to still be purchasing books on my Kindle at this time. The phone person told me the same thing - that it would be fixed within 24 hours.

All in all, I made 6 contacts to customer service; and finally with the last person, I said I would set up a new account and asked if Prime would work with that. She said it would, and it did for a tiny period.

Now, I know they made changes to the student membership in February. (I don't think that had to do with my issues.) But the membership terms are now wildly vague. It doesn't say how long you get Prime benefits before being prompted to buy the half-priced membership. Similarly, I bought a gift and shipped it using Prime a few weeks ago. Today, I went to buy something and it says I now need to buy the full membership. I would think an email or something giving you an explicit period of time before your benefits run out would be in order.

Oh, and the kicker is when I was on chat today, the CSR called me "sweetie." I'm not a feminist in the least, but they need to seriously stop outsourcing. None of their reps seem to be able to take care of problems and saying things like that is just downright not okay.

For the last year, I had seen a seller advertising one of the products I was selling locally. So I decided to list the same product on Amazon. I sold my first product, then I got a sale for the second one, but the item was listed differently. It was selling 12 of that item for the same price as the previous one. So I contacted Amazon and they suggested I upgrade my account. So I did. For 3 days I waited for my upgrade to take affect, so I finally wrote them and asked when it would take affect. It took effect about an hour before they replied to me (which has averaged 8-12 hours after I have written). By that time, I had already added my merchandise and they noted that on the reply. So they saw my product.

The next 4 days, my product sold like hotcakes. At that time, another seller began selling the product and undercutting us. Being new to marketing like this, I said to the seller: "This is stupid, all of us undercutting each other. We should just quit the pricing wars and let the buyers buy what they want (this should have been no no #1)." I never saw anything in the policy that said I couldn't do this. But, I wasn't busted for this yet. Day 4 of great selling, all the sudden I got an email from them saying that they have deleted my items that we're selling, that it was a prohibited item. Now that is the one part of the policy I really had read. So I wrote them back and apologized for breaking policy, but that I had read that and did not see my item listed in prohibited items.

I said, if it's against FDA rules to sell this item, why are they still allowing 3 other sellers to continue selling it? So I received an email back with a link to the policy on prohibited items. So once again, I read it and did not see it. So I once again responded to them and said I didn't see it. So they copied and pasted to me this Class I, II, III regulations of prosthetic devices that is supposed to be in their policies. So once again, I apologized and did not re-list the items. However, the sellers (later deleted) that had listed under my description, re-listed their items and continued selling. In the meantime, I got another letter in response to my apology saying that they were sorry if I felt singled out (I had said that in the first letter) and that all sellers would be removed.

So then some of my non-prohibited items began selling. They removed two more sellers of the previous product. But two more showed up. So more and more I felt singled out. Then on the 11th, I got an email from them saying that they terminated my account because I broke policy by conspiring with the other sellers (plural) about the prices. And they sent a link to that part of the policy. I read it. Once again, I saw nothing that pertained to that. So I appealed the termination of my account. No, their guaranteed response time of 12 hours was longer. Denied. My money put on hold for 90 days. I started selling on another website, which is ex-Amazon sellers who all ran into the same thing. Each time, I let Amazon know that their policy was loosely written. It's technically like listening to a politician because you get a whole bunch of pretty words that are all just crap. Quite honestly, I am sick of big business sticking it to the little man.

I received the email below, although I never placed an order on 5/12/12. I am concerned, what is going on? Is somebody placing orders in my name? I hope that is not possible. I am glad it was canceled, I don't believe I will order anything from Amazon again.

Email: "Dear Customer, Your order has been successfully canceled. For your reference, here's a summary of your order: You just canceled order ** placed on May 12, 2012. Status: CANCELED."

Amazon's so-called discussion boards are full of bullies who'd start following and e-stalking some posters in a very intimidating and humiliating way. Whenever someone replies to them, they immediately play a victim. This continues going on and on, being repeatedly reported to the customer service, but to no avail. This creates an unprofessional atmosphere. The 2 bullies' names are ** and **. There are more. They will pick certain posters and literally terrorize them. Stay away from Amazon.

I have done business with Amazon for many years and have never had a problem. Although I only typically sell 12-15 items a year through Amazon, preferring local sources, I ran into a huge problem this time around. I listed 5 items. As they began to sell, I performed my usual shipping and contacting of buyers. One item had to be canceled, because it was defective. We initiated cancellation. The others, we began to ship.

A few days later, after 1 or 2 items were shipped, we got a notice that our account was "under review" and that our funds were being held. At this point, we had not had any complaints nor any negative feedback whatsoever. And up until this point, we had never been late nor cancelled an order. We emailed Amazon to inquire as to what they were needing from us. We received only vague responses pointing towards their customer metrics system and nothing to clarify specifically on what was happening and why.

We reviewed the entire system and the seller policy, and we contacted them again. At this point, we had already shipped one valuable item and had another packed up with shipping and label already purchased through Amazon. Another item was ready to go. After not getting any response that explained anything whatsoever, we took it upon our selves to cancel the other pending orders and contact the customers to let them know what was happening. We told the customers that although they had just ordered and paid Amazon, we were told (and don't know why) that we were not getting paid until who knows when and who knows why. So we apologized that we could not sell to them and refunded all of them with the exception of the one order that had gone out and was already received.

It was at that point that Amazon emailed us to inform us that we, by canceling these orders, just violated their seller policy and that our account is suspended and all money would be held for at least 90 days. Our point was we had not violated anything to begin with, and to this day, they still cannot tell us specifically where the violation occurred or what the violation was. Who can do business when their payments are held for an indefinite amount of time with no idea of why or when they would release them?

In closing, even as I write this, the amount Amazon owes has gone down again, not because of any returns or charge-backs, but because they are tackling more fees out of balance that they did not disclose to us prior to sale. Thus, we would like either our merchandise or our money, our full money, including any interest. I would be willing to be they net quite a bit of interest from pulling tricks like this with many sellers.

Someone has obviously gotten access to my Amazon account and has been generating bogus, cancelled transaction acknowledgments sent to me apparently from a valid-looking Amazon email address. I have received several of these emails for non-existent transactions within the past week or so. I sent Amazon a complaint form warning of this security breach and asked for an urgent response. They have not acknowledged my complaint and the bogus emails keep arriving. I am very worried about the security at Amazon, and I am really angry that they have not responded.

I sold a phone over five months ago. I immediately encountered difficulty with the seller who claimed he was not aware it was locked to T-Mobile. I gave a partial refund to appease him at that time. Three days ago, I got an e-mail stating that the phone had developed a fault and as the person that sold it, I was liable. I told him no, I am an independent seller. Next thing I know, A-Z claim has opened stating "Item not as described" as the reason. I disputed this and Amazon said I have to refund because my listing for a locked phone was different to the product page which detailed an unlocked phone.

I wrote that it was locked in the condition notes as many sellers appear to do. I did not realize this was wrong. Regardless, it has been five months! The policy on Amazon says 30 days refund then 90 days for A-Z claim. How can he be allowed to open a claim now? I am furious and am still disputing the matter but from reading this page, I do not hold out much hope. This phone was sold for $400! As an independent person, giving this money back will send me very much in debt. More people should be made aware of this outrageous system and don't try to talk to a claims person on the phone. Oh no, must e-mail only so they can fob you off for a few more days.

I have a Kindle that is linked to Amazon. I do not need or want an Amazon.com account. Amazon automatically posts charges to my bank account such as for buying e-books that I have not purchased. When I called Amazon customer service to complain and get a refund, they said they had initiated a report and would email me and I had to wait for that email.

I waited for the email and it said to call 1-866-216-1072, another Amazon.com number. On May 1st, when I called the new number, the customer service rep said they've logged the complaint and I have to wait on another email and it will tell me who to call next. I called back Amazon Customer Service and asked for a complaint number or a reference number because I was submitting their scam to the BBB and they said they had to email another department to get that number. I asked for the account to be terminated and they said they would have to email another department to get the account cancelled.

Meanwhile, Amazon keeps charging my account for e-books I didn't buy, same books repeatedly. Amazon is making it difficult to get a refund on purpose and are probably doing it to millions of people. I believe this is a scam, that Amazon.com is posting little charges that most people do not notice, that they are making it difficult on purpose to get a refund knowing most people will let it go by the wayside. Amazon also makes it difficult to cancel an account on purpose. Any other business I have dealt with would have handled this in one call.

It is ridiculous to expect me to call in a request, then have to wait for an email that says to call back, then I call back and am told I have to wait on another email that will tell me what to do next. They are trying to wear a customer down on purpose and I have submitted it to the BBB. I expect a refund of all charges and I expect the account to be terminated. This is the second time this has happened with my Amazon account.

On April 23, I gave Amazon $150.00 of Amazon gift cards to cover the cost and mail for 1 copy of the book "Drama between Budapest and Vienna". They send me rejection email # **. They refuse to sell me 1 copy of the book even though I gave them all the money for 1 copy.

Multiple defective Kindles - They refused to replace and tried to assess me fees worth more than the current Kindle they are selling. It would be great if it worked, but unfortunately I was told I have to remember that the lifespan of a Kindle is short. I wish I had known that before I purchased, because I would have saved my money.

I am an online seller and have been one for five years. I've never had a problem, even when I have made an error in a listing. Top seller on eBay with perfect feedback, and until this one situation on Amazon. I had perfect feedback there also. I sold an item recently on Amazon. The buyer was not happy with it, said that the item was used - which is a lie - and harassed me with extremely rude emails. Amazon would not do anything about it. I repeatedly emailed the customer to return the item to me so I could issue her a refund. I maintained professionalism in spite of the ways the customer was allowed to treat me. She never sent it back. This was over two weeks ago. I contacted Amazon today. They informed me that the customer does not need to send the item back to me, but I do need to issue her a refund. The customer gets to keep the item for free. How is this legal? How is this ethical business practices? I am beyond livid. Online sellers beware! This could happen to you.

Lack of Customer Support Over the Phone: We have been trying to set up the account since February 2012. It is April 12, 2012 and I still have not all the issues resolved, so we can start selling online. I called customer support and spoke with rep Alice **, in regards to images not displaying for my products, which is the most important tool for the sale. Rep seems to have no knowledge about the questions, place me on hold for 45 minutes without coming back to let me know she was working on the issue. Once she came back, I asked why the price is not showing as well and she placed me on hold for another 20 minutes. Once she came back, I requested a supervisor since I was on hold over an hour with no results.

Supervisor Melina ** is very rude and said that those questions cannot be resolve over the phone. So why did I wait over an hour for? Very rude! I try to ask other questions to help me understand the system, no success. I am about to stop trying to sell online, no good customer support. I'm very disappointed.

I filed a complaint with the Better Business Bureau on Amazon's business practices. Ironically, they are accredited with them. How? The rep even said complaints had been coming through, but since Amazon responds to them, they are in the clear. Not resolves them, but just responds to them. So Amazon said I would receive a payment on April 12. Here it is April 12, no payment yet. I asked is it a time zone issue. No. Then what? They really don't care. I mean, the BBB. It's not them. If anyone wants to get into a class action lawsuit, I am with them. My email is **. It's ultimately us consumers that have to take responsibility or else these problems are going to continue with these big companies.

I purchased Microsoft Office Home and Student 2010. When I got it, I opened it to make sure it was all there, but I never used it because I received Microsoft Office 2010 Pro elsewhere for less. I started the refund process and sent the item back. A few days later, I got an email that stated I was only receiving a small portion of my refund. I am wondering how many people they are doing this to and making a fortune. The item was only opened but never used. I do not plan to ever use Amazon again. I can get a full refund if I need from most companies and not be taken advantage of. I hope a lawyer looks into their business practices and sees a way to stop them from making a profit from ripping people off!

Amazon suspended my seller account without a real reason. They said nothing but not meeting their request. What is the request? Especially they had no complaints about me--no charge backs, no refund requests. So what is the reason? And their refund policy of 30 days. Yet, they want to hold my money for 90 days. They all scam. They want to make money of my money by keeping it in their bank to get more profits. Greedy company. Come on, people, we can collect signatures here and start a lawsuit against Amazon. We must show them they are not as big as they are. We must show them they are not God.

I have been a seller on Amazon for several years. Lately, my account was briefly suspended due to the fact that a few of my items were listed in the incorrect categories. I listed a few calendars in the office products category. Amazon now wants them in the books. So, my account was suspended. I wrote an appeal and then it was re-instated. However, the other sellers' list their calendars in the incorrect categories (i.e. office products, home and kitchen) and it's okay with Amazon. I think I was being singled out for some reason and treated unfairly.

I sent an email to Amazon's CEO, Jeff Bezos, who I bet didn't even read it personally but forwarded it back to the seller support. Of course, support told me that no, they didn't treat me unfairly, something of this nature, but that I violated the policies. As of today, the other sellers keep on listing their items in the incorrect categories. Go figure. Amazon's feedback system sucks. A buyer can leave a totally positive feedback, saying that everything's fine and that they will purchase from this particular seller again - and boom, 1 or 2 stars. It doesn't click, yet Amazon doesn't care. I am going to pack my bags.

March 15th, I opened a seller's account with Amazon. I made a sale immediately and the money was sent to my account once I shipped and confirmed shipment. Amazon informed me that for 2 weeks, I wouldn't receive any of my profits because I was a new seller. I waited a week, then Amazon changed the date I would receive my funds to April 5th because my account was now under review. However, I could try and resolve the issue sooner by appealing. I appealed and it was totally ignored. So I waited till April 5th, which came and I still haven't received my profits. I contacted them, they have now set my funds' release date to April 12th. I filed a complaint with the Better Business Bureau.

I bought an e-book but did not receive it on my Kindle, although Amazon said it was sent immediately. I then ordered another free e-book and did not receive that one either. I was charged, however, for the first book mentioned. I would like a reply to this complaint but find it almost impossible to file a disagreement without having to pay for a "professional". Please reply.

Amazon Enables Fraud Through Their A-Z Guarantee - I was a seller on Amazon of some items I wanted to sell quickly. I had received buyers for all of my items and all but one was a success. One gentleman filed a claim, and according to Amazon, I was supposed to receive an email to dispute the claim but never received it. If I had received it, I would have furnished my evidence that the buyer was a liar, that in one communication he admitted the device worked, but not knowing entirely how to use it. The next I know, he not only gets his 50 dollars back for the item (a short-wave CB radio which I had to instruct the buyer to insert batteries for), but he gets to keep the item!

Amazon lied and stated that they had sent the email and that I should read their policy, when it was at their own admission that a part of the process of a returns claim involves this email, which I did not receive. I am demanding that the item's shipping be paid for in full by Amazon, being a long-time consumer/buyer of their site, and that they take responsibility for their mistake of not sending me the email that gave me the chance to dispute this claim. I had done so on the site, as I was notified on Amazon, but apparently that doesn't count.

I needed to receive the direct email to my address at **, which did not happen, thus rewarding the refund by default. As of late, their reply to my concerns is "read our policy regarding A-Z" and "the dispute is closed". Sellers need to be aware and Amazon is encouraging thievery through this loophole in their policy, in which buyers can purchase, receive, be refunded and get to keep merchandise sold by independent sellers like myself.

I have been a seller on Amazon for many years. I took all of my listings down today. I am no longer going to sell on Amazon.com. I sold a used acceptable VCR/DVD recorder to a Mr. Robert ** and he now wants a refund, stating he did not know that the machine partially worked. That is a bald-faced lie. The listing clearly stated the machine partially works with a working remote and that the machine is suitable for parts or can be refurbished. Amazon supports the buyer or customer and wants me to issue a refund. I said no. I disputed the refund and I have notified the CEO of Amazon Mr. Jeff Bezos of my intentions. I called Amazon and the drone on the other end of the line said that the buyer has a 30-day refund window. I asked why. I fulfilled my end of the bargain. I told the man that the buyer is not telling the truth.

Amazon does not protect their sellers! In mid-February, a woman purchased my deluxe "Your Baby Can Read" learning system (5 discs with correlating books, word cards, a game card set, a slide and learn book, a music CD and a parental guide disc). I honorably listed the system as being in "very good used" condition and took photographs of the system prior to shipping it. Shortly after having received the system, the buyer contacted me stating that it was not the correct product. After some discussion, she agreed that she was mistaken and it was simply a case of older cover art and it was, in fact, the system that was advertised. She then came back and said that the discs were not working on her BluRay player which I knew was untrue as I have a BluRay player and they worked just fine in my home. I explained to her that I had personally tested each disc prior to shipping to ensure the quality of my product and that they were all in working condition when I mailed them. She filed an A-Z claim demanding to return it and be refunded (mind you, though I've been a long time buyer from Amazon, this was my first selling experience so I never actually received any money for the product; it sat in the reserve and my settlement date was pushed back week after week).

I provided the woman with my address to return the system since Amazon basically said that I had to or else my account would be debited. More than two weeks later (and nearly a month since the buyer received the system), I received my product back and, to my horror, opened it to find that the entire system appeared to have undergone water damage, the case for one of the discs was cracked, one of the five discs was missing and the packaging for the word cards was badly torn. I immediately contacted Amazon and informed them that my product was returned in unsellable condition. I was told that I should consider the case closed in my favor, and with that, I expected this nightmare to be over. Not quite.

A few days ago, I received a message from the buyer asking when she should expect her refund since my product had been returned. I responded informing her that I had not even received any compensation from Amazon, period, and that I was appalled that she would have the nerve to request a refund after returning my system incomplete and damaged. Then the emails from Amazon started coming in, stating that I needed to respond with how much I intended to refund the buyer and when I would be doing it. I responded stating that I had never even received any money to refund, and further, did not believe that I should have to refund anything considering the fact that my system is absolutely unsellable now.

They then messaged me informing me that they had initiated the refund on my behalf. Livid, I responded asking why they buyer was being given a full refund when she destroyed my product. They stated that my product was not listed in the accurate condition (very good), and because of that, the buyer did not have to return the missing portions and was entitled to a full reimbursement; if I wanted the missing disc that I could contact the buyer and that she might send it to me if I paid for shipping costs. I have provided them with before and after pictures of the system showing that it was in very good condition before I mailed it to this woman, and of what it looks like now, after being in the possession of the buyer for nearly a month. I continued to get the generic response stating that they're sorry that I disagree with their decision but it will remain unchanged. The last email that I received said that they will no longer be responding to my messages.

Amazon basically is saying that it's okay for a buyer to purchase something, keep it for a month, destroy it send only part of it back and still get all of their money back, while the seller is stuck with an unsellable product, now compensation whatsoever and an excruciating headache.

I purchased what was described as stereo amps with a weight of 25 pounds each and received 6 items weighing 7 pounds total. I paid for 6 X 25, while the cost to return was $35 total. Amazon has denied my claim several times. The current description of items is completely different. If the current was in effect when I purchased, there would not be a problem today. I just want all of my money returned along with the $35 I wasted returning the items. I have screened prints showing the fraud from Quantum and wireless amazon.com.

I purchased a book from Amazon on the 4th of February, and the estimated shipping date given to me at the time of purchase was the 23rd of February. The next day I received an email stating the shipping's estimated date is now the 16th of March.

I emailed Amazon to complain as to why the estimated date was changed after I made the purchase, and that I found this to be misleading and fraudulent. The package did not arrive by the 16th of March, and I was livid as I had purchased the book as a gift for a friend whose birthday was on the 17th of March. After exchanging mails, I notified Amazon that I would wait until the 24th of March for delivery; and then asked for a replacement. Amazon agreed to send a replacement, refund the original purchase, and pay for shipping; but with a new delivery date of 18th of April.

I responded that a 4-week delivery time is unacceptable for a replacement; and they should use DHL to ship my purchase to South Africa within a week. All I receive is a generic response and my request ignored. This is not the service one would expect from a company that claims to be "Earth's most customer-centric company". The service provided by Amazon is pathetic and grossly misleading to the point of being fraudulent.

Be aware on returns! I shipped back this product along with 2 other orders in one box because it's just wasn't as expected and I didn't need the items anymore. It's not right that Amazon made such huge deductions for the shipping on all three items. On this particular item, you're only refunded half. They are charging me more then 50% to return it. If I had known, I'd have just kept it. I have done business with Amazon for many years and made a lot of purchases with you. In fact, I just made another purchase moments ago. I have never been so disappointed in Amazon. They don't tell you they will deduct huge shipping cost. What happened to Amazon's product guarantee? Amazon service these days is not the same as it used to be. On this wire alone, I spent $23.17 and they charged $12.17 for return shipping they say. So I only got back $11.00 refunded. I spent a total of $129.71 and got back $102.77.