I ordered a wig and exchanged it for another color. I was charged $25 restocking fee and they kept the return and restocking fee and never sent the replacement. I tried daily to contact them. They would either put me on hold and never return to phone or say they could not hear me (pathetic business practice). Pay Pal filed dispute and I was awarded a refund. I never received the restocking fee, however. Do not do bsuiness with them. They are a scam co. Never believe Sean. He is a liar. The only good comment on their web site, he wrote himself.
Consumer Complaints & Reviews
I ordered a wig from Acewigs company a month ago. My order status was shipped one day later and I did not receive the wig. I called them, emailed them many times to learn about my postal track number but they never get back to me about that. I have breast cancer and lost all my hair. Now, I understand that they ripped me and so upset about that. Someone should stop them.
On 9/19/2011, I purchased a wig for my 13 years old granddaughter. She has Alopecia Totalis. She went bald and will never grow hair again. I also purchased an agreement to expedite the shipment to be delivered within 7-10 days. On 9/29/2011, we had not received the wig so my wife called Ace Wigs and asked the status of order #**. She was told that they would look into it and would call back. Five hours later, she called back and was informed that the item was returned to them due to a wrong zip code. They told her that she could expect the delivery on Monday, 10/3/2011.
Now, I run a shipping department and I can tell you for a fact that there was no way to get a package shipped from NV to MA and back to NV within a weekend. If it indeed have the wrong zip code, the carrier would have contacted the shipper to get dispensation. Either way, it would sit on a dock in MA for the weekend. So tell me, how did they get it returned? They didn't, they lied. So anyways, after 6:00PM and still no wig, I called to acquire the status of the wig. I was told they would check into it again and would call me back. I waited about two hours and called back. I admit I was a little upset by this time.
When I asked the status of the order, I was told the earliest I could expect the wig would be Friday of the week, 10/7/2011. I told them that this was unacceptable and that they had the means to get it delivered on the next day or 2-day delivery. They hung up on me. When I called back, I asked if by chance (I knew better) that we were disconnected? Guess what, it happened again. I decided to go online and send an email to them. When I logged on, I found an email from them stating that my order was canceled.
Now, I had no problem with that until I started reading their cancellation policy. In essence, I will lose my money of approximately $60 because they will take $25.00 or 50% of the order, whichever is the highest, and give me a store credit for the balance. Why in the world would I want a store credit from this guy? He didn't do what was promised and as far as I can tell, I'm not the only one he has done this to. Upon reading other complaints about this company, I am very sorry to have trusted them to deliver a wig for my granddaughter. This business should be shut down for consumer fraud. Any suggestions would be appreciated.
I ordered a wig from Ace Wig & Hair company. It was to take 7-10 days to come, but was taking longer. So, I called them and the guy named Sean, told me that it was on the back order, but he have it and would be shipping it out right away. It never came. I called him back, and then the games began. It was still on the back order. He said that they already have it, etc and etc. I was told to advise my bank to give me back the money, which is just a one big game. Someone needs to stop this guy or these people -- who ever they are. I need my money, and as of this day, I never got it. Please stop these people.
I always ordered wigs from Ace Wigs.com. There is nothing bad to say, good wigs, quick service, responsible. Since 7/8 years my order is placed around early December to expect to have it around Christmas. But this year I put an order on 09/12, an order for 5 wigs for approximately 750 USD. It seems to have been shipped (only 3 because the other colors were not available anymore). I do have a store credit of 270 USD with, of course no refunds acceptable.
For 2 weeks I have been trying to reach them on the phone; it's only an answer machine repeating the same thing everyday that the office is open from 9 to 4 and if you want to place an order. So what can I do ? What happened with Ace Wig? Maybr you can give me some contacts. My daughter has full alopecia so she really need to wear wigs and the wigs from Ace Wigs are wonderful, beautiful and cheaper. I really want to know what happened to them and if necessary to recoup my store credit. Many thanks.
I placed an order 9/28/09. One of the hairpieces was discontinued. They charged me for the hairpiece and I have not received my refund yet. They should have charged me for the hairpieces they shipped, not the one that was discontinued. The hairpiece in question was almost $100
