123inkjets.com

The company behind the 123inkjets.com site has agreed to settle Federal Trade Commission charges (story).

A note from the company:

Dear Customers,

At 123inkjets we strive to meet or exceed original manufacture standards at a considerable discount. We sell only the best remanufactured and compatible cartridges made, that is why we can offer what many don’t a 1 year full warranty against any issues you may have with the quality of our product. Our hours of operation are. Monday-Friday 6am-6pm and Saturday's 9am-5pm. Pacific stander time. I encourage you to contact our customer service department during normal business hours for any issues you may have and if for any reason you are not 100% satisfied please feel free to contact me directly. Thank you.
Patrick Hannigan
Customer Service Manager
123inkjets.com
25 E. Easy St.
Simi Valley CA 93065
phannigan@123inkjets.com
(888)465-7765

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Janet, M.D., Hyattsville MD writes (1/9/02):
On October 16, 2001 I ordered a new toner cartridge. It took over a month before I received it. One week after putting it into my computer I began getting notices from the printer that the cartridge wasn't in properly. I took it out and reset it. Then the colors were not right, the only color was red of different shades. Now I have to buy a replacement toner.

I use my computer for myself only, it is not a business computer and have to only replace the color toner six to seven months. The toner from 123 Inkjets has not even lasted three months.

Douglas of Milwaukee writes (10/1/01):
Here is a copy of the e-mail and letter I have send this company. I have received no reply:

I have tried to contact you several times via your website. I was charged $101.75 twice by your company, once on 9/6/01 and once on 9/7/ 01. I was attempting to order cartridges for a Compaq 750 on the evening of 9/6. The order, as far as I knew, never went through. I never received an invoice. I have never received anything from you. You have never responded to my inquiries.

As result of these charges, the first of which I didn't think I made and the second which I certainly never made, I am having problems with my bank. I have already been charged $30 twice because I thought I had money when I did not. I did not have money because the charges that were made by your company. Please refund the full amount of these two charges. I also ask you to consider reimbursing me the $60 that my bank has charged me as result of the charges you made. At least send me something stating that the charges were erroneous so I can try to clear this matter with my bank.

I have been charged 203.50 by their company, and have been charged $60 by my bank as result of this company's erronous charges.

Dan of Indianapolis (8/14/01):
I ordered 2 inkjet cartridges from the website www.123inkjet.com. I ordered on line as I desired fast service. Ha! It took weeks to get them. This was my first time getting inkjet cartridges and when they didn't work, I assumed they were ok and that something else was wrong. I had to spend hours and hours on line with support from Lexmark and Dell to find out that the problem was with the cartridges, which I had assumed were new.

They had me try to use a wet papertowel finally to see if I could get any ink flowing, but to no avail. Once arriving at the conclusion that they had sent me empty cartridges that I had paid $45 for, I went to Kmart and bought the real deal that worked immediately. I'm a savvy webuser and normally do not get ripped off. I should have ignored their boasts of fast service, guarantees, etc. and looked for an address and phone number. Now its too late.

I've filled out their forms and get an email saying I need to tell them some order number that I do not have. They always ignore all my emails. I've told them again and again, my name and address and phone number and the date purchased. I've told them in every correspondence via the form, as well as responding to the email sent by Benjamin F. Although every correspondence plainly states I do not know their order numbers, because they never sent it to me, this guy keeps requesting it, so he isn't reading the emails or forms I filled out. It has been 2 months and they still have my $45.

Orvin of Seattle (8/1/01):
When I purchased four inkjet cartridges (two black and two color) from this company, I did not realize that they were remanufactured. Revisiting the site at www.123inkjets.com after receiving the cartridges, I discovered that this important fact was indeed present on the home page, hidden in small type at the bottom of the page. I hadn�t read the fine print in the first place. Mistake number one.

I put one of the black cartridges to use almost immediately and it produced a dark black, if somewhat fuzzy, imprint. My second mistake was not to try the color cartridges when I received them, or at least within the 45-day warranty period. When I did put one of them into my printer, I found that it lacked two of the three colors necessary for full-color printing and was useless. The second one lacked just one of the colors but was also useless. When I contacted the company for a refill, I was told this: �Unfortunately our guarantee has expired and we will no longer be able to accept returns for replacements or refunds on this order.�

Larry of Hayward, CA, writes (2/1/01):
I puchased 2 inkjet cartridges on 1/15/01 and the money was paid from my accountt on 1/ 18/01. I started getting concerned since they haven't arrived so I started emailing them about 4 days ago and as yet have had no response. Their website provides no address or phone number. They advertise quick response to inquiries but you couldn't prove it by me. I never dealt with them before and won't in the future.

I'm medically retired with HIV and living on a fixed income and if I'm not getting the product I ordered I would like to have that money back so I can get what I need elsewhere.

123inkjets Responds (4/23/01):

To Whom It May Concern,
As a viewer of your website I was surprised to find our company on your website. I've personally taken a look into the situation form Mr. Larry from Hayward CA. Looking at the information he has given you and the information I have on our systems and he is grossly misinformed.

At the bottom of this e-mail I have included a copy of his order. If you look carefully at his address he entered in his name, also he does not list his phone number or enters in a proper e-mail address. We kept his order live for a week and then it was canceled and the card was refunded on 1/23/2001. I do know that we do not post a phone number on our website but that is because the area we are currently located in can not support the volume of calls we receive, but we do list an address on our website it can be found at on the bottom of our website, in our Mail Order form, and even on our customer support page. Also all e-mails are responded to within at least 48 hours by a real person not an automated server.

In short please remove all listings of our website as you do not have permission to publish them or we will begin legal procedures against you for slander, you have 72 hours. As a consumer who has relied on services as your own and the Better Business Bureaus, I am greatly disappointed in the lack of professionalism and authenticity of your services.

Thank you
Benjamin F.
Manager, Customer Service

We would have posted Benjamin's response sooner but it was mixed in with all the spam we receive daily about inkjet cartridges and we frankly overlooked it. If we read it correctly, Benjamin F. seems to be saying that the problem has been resolved, which ought to make everyone happy.

Bradley of Yucaipa, CA, writes (4/4/01):
I responded to an online ad about Lexmark refils. I purchased 1 Lexmark refill. When the item arrived, I found it to be light. I thought it may not contain as much ink as possible. After installing the new cartridge, the device would not work. It appeared that the ink was old or missing.

No ink, no printer. I am in business. I use my printer all the time. I now will need to purchase another cartridge. Out the money, out the time, and out of business until I can get another cartridge.

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