Weight Watchers

I signed up for a 3-month subscription online, and I paid by credit card. Recently, I received an email from weight watchers that their attempt to charge my credit card for January was unsuccessful. Upon checking my credit card statement, I noticed I had been charged every month after my 3-month subscription. I emailed customer service and asked them about this, and I also asked for a phone number to talk to the responsible person. They did not give me a phone number, but they responded to my email.

It was included in the subscription agreement (hidden in a middle of a long page) that "your subscription will be automatically renewed unless you cancel." Please tell me how a 3-month subscription does not end unless you take action and ask for a longer subscription? Shouldn't they ask you if you want your subscription be renewed? It should be an option for customers to choose what they want to do with their subscription. I did not see this in the subscription agreement, and my credit card was charged for 5 months without my knowledge.

My name is Joanne **. I am 53 years old and work as a fitness instructor and beauty therapist. I started Weight Watchers in October 2011 for two reasons, the first was to lose a stone in weight, as even though I am reasonably fit, I was still carrying extra weight and have done all my life. The second reason was that all the ladies that come to my classes and to the Leisure Centre that I work in are constantly talking about weight loss and food and asking my advice. Therefore, I felt the need to become more aware of weight loss groups such as Weight watchers.

Since I started, I have lost 10 lbs and am absolutely over the moon with the results and the plan and am constantly talking about it to my classes, as they all have noticed my weight loss. I have been doing WW on line via the UK since Christmas, as the only class near me, is at the same time as a class I take.

After a morning of constantly talking about weight and food at work, I rang Weight Watchers Ireland to inquire about becoming a leader. I spoke to Theresa at WW Ireland. I was very fired up and enthusiastic. So imagine my total disappointment, when Therese told me that, as I hadn't lost all my weight through WW Ireland that it didn't count! I was angry, hurt, disappointed and a host of other emotions as I have become a true fan of Weight Watchers and truly believed I could become a good leader and help others in their quest to lose weight.

Your web site just asks if you have reached goal. It doesn't say anything about how or who with, though obviously it has to be a Weight Watchers group somewhere. Therese was so negative I was shocked at how someone like myself, who has plenty of experience of working with groups and has the potential to be a good leader and help a lot of people, in their quest to lose weight has been dismissed so negatively.

On January 20th I went online to sign up for Weight Watchers "No Charge to Join until 3/24/2012". A credit card was given and I received my monthly pass. Excited, I headed to Weight Watchers on Shea Blvd in Scottsdale AZ. Much to my surprise I was told that I was not welcome to attend meetings there because I had not paid to join their Weight Watchers. I needed to call corporate and have it straighten out since I was not an Arizona member. So I called. Sure enough, you must let us reverse your charge and let us charge you the appropriate amount. I said no thanks. This sounds like fraud to me. So beware, you may not get what you pay for.

I purchased a $194, 17-week membership last week. I attended the meeting at which no program info was provided. I read all of the materials and I still couldn't figure out how to calculate my "Power Points."

I emailed for help but didn't receive a response inside of the cancellation period. I went in today to weigh and hoping to get help in figuring out the plan. The weigh in lady was so extremely rude before I said I needed help and that I didn't ask. I called the 800 number from the parking lot and found out that I needed various other tools to understand and use the program.

She said I'm not in the system but if I actually had purchased a plan (she didn't want my member number), the $194 entitled me to attend the meetings and weigh in only. She offered to sell me an online membership so I could learn about and how to follow the plan! I never would have paid $194 up front if I'd known that didn't include telling me how to use the plan or even what else I need to do so.

I lost $194. I'm stuck with this "membership" and no one at Weight Watchers will tell me how the plan works or what I need to use it.

I have been trying to get a part-time position (receptionist or leader) at Weight Watchers for over a year now, which is how long I have been at the WW goal weight, not the doctor's. Our At-Work instructor keeps telling our group that they need leaders in this area and that the district manager and one other person is driving 70 miles one way 2-3 times a week to hold meetings here because they do not have enough leaders to cover this area.

I have worked at the same university for 34 years with excellent evaluations and reviews each and every year, so I must be somewhat of a good worker. Saying that, a friend of mine that was not at her goal weight (around the same time I had first applied) was asked if she would be interested in becoming a leader by the district manager in our area. She was not interested and has now gained all of her weight back. I do think that if WW has someone that is committed to this program and feels that they can help other people reach their goal weight, they should at least give that person a try. This experience has put questions in my mind about WW fair hiring practices.

I paid for their 3-month plan and used it. It was OK. They have since been charging my credit card without any notification. Shouldn't they be required to alert you that they will be charging you like most companies do, or send a receipt? I agree - they used to be a trustworthy company. Do they really need these tactics to make money? Maybe the plan doesn't work for the majority and that's why they use this method to scam people. Are there enough people for a class-action lawsuit? How does one start the process?

In the past I have paid weekly. I decided to sign up for the monthly membership. They charged my credit card on 9/28. I had asked at that time when the next charge will be. The helper stated towards the end of next month. Perfect. As I pay my CC off at the middle of every month. I received an email on 9/20 stating after several attempts to charge my card they cancelled my account due to lack of payment. Why is it, if on average you are supposedly saving more by paying by the month, am I charged 9 days prior to my last payment? The real stinker is, they cancelled my account and I do not have access to meetings or tools, but I am paid through 10/28. That is just shady. I understand business, but really? I prepay for the month and you cancel 9 days early?

I had my daughter enrolled in an online service. I debited the card for over a year but had to change my credit card number because the number was stolen. I forgot to call Weight Watchers to tell them that. Instead of sending me an email letting me know that the charge was not going through, they closed the account. I called them to let them know what happened and gave them the new credit card number, but they are going to make me pay the enrollment fee again by signing up as a new member. That bites!

On the Internet Weight Watchers Online advertised a waiver of the $29.95 signup fee if one signed up for a 3-month Weight Watchers Online subscription by the deadline of August 6, 2011. I went online in the evening of Aug. 6th and signed up for the deal, giving my credit card to pay for the 3-month subscription. When I then sought that evening to log into the WWO Web site to begin working with the program, I was not allowed into the site. I discovered that the log-on page to which I was being automatically directed to was actually a log-on to WWO via Facebook! I found a regular WWO log-on page and tried again, still without success to log on. I then located contact information on the Web site (available to anyone) and, without ever logging on, I sent an email message alerting WWO with the problem.

Next morning, I tried again to log in at the regular log-on page, still without success. In my email were (1) an automated acknowledgement of my email complaint and (2) a personalized note from "Daisy" in customer service in New York, NY. I was told their database had no record of me and was asked for confirming information to identify my registration materials. There was, fortunately, no request for entire credit card numbers or for any other inappropriate identifying information. Still, by this time, I had gone online and googled "weight watchers online complaints," where I found this Web site, with many complaints, and several others with similar complaints, including some that were very much like mine - unable to log in after signing up.

I called my bank and was advised in very strong terms to protect my credit security by canceling my card. My bank is a major nationwide bank, and when I spoke to the regular customer service person and mentioned my concern was regarding Weight Watchers, she immediately said she would forward me to their Fraud Department. I spoke with two different people there, describing the complaints I was looking at online, and they both reported that they often had to deal with bank customers who were having trouble with Weight Watchers that echoed the trouble reported in the online complaints I was seeing.

I canceled my card before WeightWatchers tried to charge any fees. However, I did so after hearing the bank's Fraud Department employees confirm that they had dealt with many instances of bank customers having no luck getting refunds after cancelling or of customers trying to cancel (and thinking they had cancelled), but still getting charged month after month with no ability to recover their money. The only way to stop the charges was to cancel.

I attended a meeting on 3/14/11 and signed up for their monthly program ($39.95). Within 3 weeks of signing up I contacted WW to cancel my subscription. Then they charged me another $39.95. I have repeatedly asked WW to credit my account as I only attended one meeting. I will eat the first $39.95 but not the second charge as I cancelled my subscription within 3 weeks of joining.

My non-attendance would be reflected in their stats but I'm told they have no control over the charge as they do not track attendance. I know WW tracks attendance because I have received "where have you been, please come back" post cards. SOMEONE tracks attendance as we have to sign in every week. I have to wonder how much money WW makes with this business practice. It is unseemingly at best and needs to be changed. WW has stolen $39.95 from me and refuses to give it back. I want it back.

I joined Weight Watchers and signed up for automatic debit paid monthly. First it came out at different times of the month then they finally got that straightened out. Of course they want their payments on time!!!! When I went to cancel my payment transaction and subscription I called them and waited on hold for 10 mins just to get to customer service.

I signed my daughter and myself up for a 3-month trial for Weight Watchers' online program. Upon checking my credit card statement, it appears that I continued to be charged for an additional six months. When I spoke with the company, it seems that hidden in the boilerplate is a statement that if the subscription is not cancelled it will continue forever forward.

Please tell me how a finite 3-month subscription does not end after 3 months unless you take action? This is the epitome of deceptive online practices. Very unbecoming of a trusted organization such as weigh watchers.

The customer service department of Weight Watchers can do nothing, saying the terms were stated on the website. I did not see it. I am a lawyer and a careful reader. We are talking fine print. Shocking, deceptive practice. Why consumer protection laws exist? Over $200 in unauthorized charges. I have disputed with my credit card. I resent that WW would not take care of this directly.

I thought long and hard before deciding to invest $55 to join Weight Watchers online. I thought I would get all of the information I needed online to do this diet successfully. After signing up for the 3 months for the $55 special and logging into the website, I realized that I would have to invest even more money to buy the tools to truly be successful at this diet.

I feel like I should have been given a full refund since I joined and canceled all within a couple of hours. The only way to even take a look at the diet plan is to invest money. Then, if you don't like what you see, too bad!

I signed up for a special three-month trial. I only logged in twice before realizing the website was confusing and not very helpful. I never gave it another thought until my husband asked me why we had been charged for the last 9 months for Weight Watchers on our credit card bill. I missed the fine print (assuming it was there) that stated I would be charged every month unless I cancelled. I called mid-September and asked to be cancelled and was promised that I would not be charged for September. I then asked to speak to a supervisor regarding a refund on the previous 9 months. A supervisor called me back the next day to inform me that the most they could refund was 3 months. When I received the October credit card bill, they did credit me for 3 months but charged me for September.

When I called to complain, all I they would say was that the 3-month refund included September. They gave me a fax number for customer service (claiming they had no telephone number). I wrote a long complaint demanding at least to have September refunded. The fax number they gave me never answered after trying all day. I might add that the monthly charge was more than the initial rate. They charged me $17.95 per month for almost a year for nothing. I call that fraud.

I applied for a part-time job at Weight Watchers and did a phone interview with Tracey. She told me that I didn't qualify because I wasn't a member of Weight Watchers. What happened to fair and equal job opportunity. I think it's discrimination and should be dealt with. Basically, I can't work there unless I'm a Weight Watchers member.

I signed up for and paid for a certain plan, when that time period ended they continued to bill me. Why would I select a certain amount of time and then be randomly billed? Why didn't they ask me if I wanted to buy more time? The website is difficult to navigate especially if you don't visit it often. There is no phone number to call for assistance.

I have been informed that I could only cancel by phone, email or in writing. On 11/07/2010, I have asked WW to cancel my subscription. I have not had a response and I have been charged for the second month only 8 days after the first payment. It is funny how I was able to sign with a live person to join, but now my only option is to call or go online to cancel, yet no one response. Trying to get a hold of your customer service is very difficult. I find that it is very easy for WW to take my money but when I ask for the subscription to be cancelled, it is not acknowledged.

I cancelled my monthly pass membership in April, 2010. I received a confirmation via email of the cancellation of membership as of May 12, 2010. WW still continued to charge my credit card after that until June 23, 2010. Their website is so confusing especially if you are trying to cancel membership, like it was designed to confuse. There should be a class action suit against them. I am the sole wage earner and $39.95 a month makes a big difference in our budget.

I signed up for WW online. I had problems accessing the site. I also was not happy with the format, etc. I tried to cancel that same day and finally got a response, saying that I would get a $6 dollar refund, having just paid $54 that morning. Like everyone else that has written, I feel like this is a scam. Shame on Weight Watchers. They used to have a good reputation.

I signed up for the 3 month pre-paid plan with a free sign up etc. I used the online service for 10 days, it was such a hassle to log on because I have a MAC, and use google chrome as my browser - which is not WW online friendly. I found the site to be dull and the information regarding the points was basic information anyone can get. Long story short - the website was not for me. I canceled the membership 10 days later and requested my refund which was 5$ - I was confused because they said the membership sign up fee was free and were now charging me for that plus my monthly fee was inflated. This is not something that is disclosed in plain text when you sign up!

I tried to get a refund through my 2 form of payments and they were both denied because they did not fall into any specific category. I tried to reason with WW but they became increasingly rude. I think the online site is a scam and WW is only out for money! I will never recommend them to anyone, no matter how great the diet is! How do you take someone's money and not honor your product? They know the site is dull and filled with basic information and that is why they have this terrible return policy. They have spent a great amount of time perfecting this policy so that it is impossible to get your money back...let alone the time trying! I think they should be sued for bad business practice. Sign me up for that!

My sister in-law and I decided to join the online weight watchers thinking we would have the same flyers and info as in the meetings. I signed up online (thank God she waited) and paid for the three months equaling 53 and some odd change. Two days later my daughter had a seizure and was hospitalized for two days. Thinking I would get my money back minus the two days of service, I canceled my account. I didn't have the time or money to log on everyday. Like others, my refund after two days was 5 dollars and odd change. Pretty much told me, "Sorry, you lose." Wanting the service I paid for, I asked to resume and once again, "Sorry, we can't resume once canceled." So I pretty much gave them money for free. The money that I paid for nothing could have been used for the medication deductible for my daughter's emergency seizure medication, for helping people they sure did not now. I can't trust any business.

I signed up for Weight Watcher's monthly pass and was billed for the first month. I lost my card and, just to be safe, withdrew my remaining balance in case it had been stolen. I knew I had a charge coming, but it was 15 days away, and I figured I'd replace the money before then. Then I was billed for the second month, only 15 days after the first payment, without having been told that was the policy. The first three billing FAQs on the website is regarding this issue, so it's not as if they're unaware of the situation. This is a known problem yet there is no transparency. I over drafted by more than $20 and will have to pay a hefty fine from my bank.

I paid online for three months of the online plan. Since doing that, I found that I could actually attend meetings, which I need. I tried to cancel online today. It said that I would get $5.95 credit. I paid for three months. That's crazy. I feel it's cheating, by making it seem easy to pay online, and taking three months in advance. If I don't get all my money back, then it's fraud, on their part.

I purchased the Monthly Pass option (prepay for month ahead) to save money; out of numerous meeting days/times I can only attend Thursdays. Thanksgiving '09 fell on Thursday and Corporate says no credit given as I could attend other days. Same thing will happen Christmas Eve '09 so I will end up "eating" 2 weeks of my hard-earned money while cash paying members don't lose a penney by not attending when a meeting is not going to be held. Loss of 2 weeks prepaid at $39.95/month

I signed up for Weight Watchers on June 25, 2009. I understood the cancellation policy and that I would have to wait for another billing cycle in order to have my account completely cancelled. My card says "valid until 11/24/09". I feel this date is ambiguous because I would think that since I opened my acct on 6/25/00, my acct would not close until the end of the day on 11/24/09. Since I paid the monthly fee of $39.95. But instead my acct and ability to use my online tools actually turned off on 11/23/09, I am assuming at midnight, because I was unable to access my tools in the early morning hours of 11/24/09. This is stealing one day of paid services from the consumer. I also asked twice for a contact phone number so I can address this issue via the phone, but the online customer service rep, "Tareq", said that I would have to continue online. I again rephrased my question to have it be addressed, but now I am being ignored by the rep all together. He/She did not answer the question I presented and only said "thank you" for using WW.

Unable to assess the web site. I've paid for 3 months of service starting July 12, 2009. I have no way of contacting them without assessing their web site. Unbelievably frustrating.

i was really looking forward to my mushroom & broccoli wedge melt, there was 2 long hairs in my food, i have just finished being sick, i have been buying weight watchers food for some time, this is now the second time hair has been in my food the number on this pack is Ro1 01 2805757. please make sure the people packing have the hair covered up i cant stop feeling sick!

I have tried more that once to cancel my membership. I signed up for a three month membership, and prior to the experation I e-mail the company telling them I no longer wish to remain a member. They automatically charged my credit card another month membership. They said they could not find a record of my cancellation of membership.

1.I feel very upset being treated rude before the meeting. I was refused service and needed to stay again in a long line to be weight. People before me did not to go to another line and they were weighted in. 2.Will the group leader ever stop talking about herself and let other people share their real life experience!!!how they lost weight... 3. The group leader seem herself not very complient she does not pertray a slimmer person than I with my 160 pounds. My MD suggested 15 pound loss and I feel I and others do not receive helpful support. We need a lively and kind person to inspire. 4. I waste my time there and I may not be successful since I have limited financial means for going to other WW meetings i.e. at Sunset Blvd, etc.... 5. Any help coming???????Response???

I was eating a weight watchers Vanilla topped chocolate desert when I came across something hard, in fact I bit down on two hard objects which I luckily spat out before I swollowed them. there were two solid plasic beads that were placed on the top of the desert along with the chocolate and vanilla peaces. I couldnt finish the desert it put me off eating it and almot pulled my filling out.

Hurt one of my back teeth and loosened a filling.

Last night, I found a wooden stick (or what appeared to be a wooden stick) inside the shrimp marinara sauce of a Weight Watcher's frozen dinner that I had purchasd for dinner. The object was a dark brown color (almost black) and about 2 inches long. When I broke it in half, it was clearly evident that this object was a piece of wood. This is the product information: Product Identification Panel: 5077339-003 Best by 09/28/2010 PC8J05F1150 Please direct me to someone who will be able to do something about this, as the object presented a choking hazard and I find this to be a very serious issue. I have saved my receipt number, the container (with the stick) and packaging (which contains the product identification panel)

I choked on the foreign object and I vomited. There may be other consequences as I am almost 8 months pregnant and I do not know the effects this will have on my unborn child.

January of this year I signed up for a 17 week weight watchers program with my job. I only attended two meetings and then I left my job. The total cost of the 17 week program was $186.00 I wrote three checks for $62.00 for myself and three checks for the same amount for my aunt. I requested a refund saying I no longer worked there I was told I could get $133.00 back and this was minus a processing fee. I got a check from weight watchers in the mail for $91.00.

I was told by the meeting instructor that my aunt needed to email her so she could also get a refund, because my aunt only attending a few meetings also. The very same day my aunt emailed the instructor and told her she would like a refund. The instructors emailed me and my aunt saying that my aunt wasn't eligible for a refund because she hadn't left the job and there was only a few other reason why they would give a refund,

My problem is they deposited all three of the checks I wrote for my aunt and the last one was bounced. My bank charged me $18.00, then they turned around and a week later they deposited the check again (On my Payday!) They took out the $62.00 plus a $30.00 returned check fee. They took $92.00 out of my account for a program that neither me nor my Aunt has attended attended in weeks. I don't remember them telling me about a no refund policy if you quit or them giving me a paper with that policy on it because If I had known I would have never signed up.

When I do the math I figure Weight Watchers took $402.00 from me and only refunded me $91.00. That's two memberships fees of $186.00 = $372.00 + $30 returned check fee = $402.00 and if I subtract the $91.00 they refunded that leaves $311.00. To me that is a whole lot of money for a program I didn't even attend half of, or my aunt. I'm very disappointed in Weight Watchers and I have joined several times and never had this problem, I will never ever join their program again and I plan on complaining on every website I can, and tell everyone I know about this because it's just not fair for them to not refund a consumer for a program they are no longer attend. Very Very Upset Consumer!

I'm out of over three hundred dollars and therefore the bills I had set to pay will not be paid on time and I will be charged a late fee for my bills and the bank will charge me an overdraft fee, therefore I'm loosing even more money.

I signed up with WW specifically because of the eTools and online tracking program they have. After only 2 weeks into the start of this program, the web site has become inaccessible: I can not use the eTools I signed up for. And the web site is very confusing. There is no number provided to call for customer service.

Not having the tools I need and the tools I signed up for has undermined my progress substantially.

I signed up for the online version of weight watchers today. The web pages took a very long time to load (over a minute in some cases) which made it very time consuming to deal with. After about 3 hours, I decided that I didn't have time to deal with this. I had signed up for a 3-month subscription for $65. I canceled (by email since there are NO PHONE NUMBERS LISTED ON THE SITE!!)

I asked for a full refund since I received no value from them, only frustration. I received a response that I would only receive $18.10 back because there was a $29.95 sign-up fee (and signup is automated so I am sure they could waive that) and charged me for the entire first month which was $16.95. $45 is not a ton of dough, but when you drop it on something then receive no value for it, that just makes me mad.

I now need to dispute the charge with my bank. And clearly I need to watch for the recurring charges since it seems like a lot of people keep getting charged even after they have canceled.

I am the Director of a Non Profit that offers life and living skills supports for adults with disabilities. We, as an agency, signed up with Weight Watchers local group to improve our client's health and to increase our client's education on nutrition. Our local representative instructed me to sign up for the online tools and explained that it would request a credit card for verification purposes only. That was in Jan 08 and our contract with weight watcher ended in May 08.

We are still being billed the $12.95 monthly subscription (which was supposed to be a part of our 'one time fee' and we cannot get weight watchers to stop billing or refund our money. I hope to spread the word about weight watchers unethical and inappropriate billing tactics with their 'online services'. We love our local representative (she won our Volunteer of the Year award this yr) but we will never use weight watchers again.

Weight Watcher's lost a valuable client and gained a strong and vocal critic when they treated our agency and clients with this disrespect! Shame on weight watchers!

My wife signed up with the on-line program and agreed to pay $12.95 per month for the on-line service. After a while, she decided not to continue with the program and we cancelled. The date was October 28th, 2006. However, since then, weightwatchers.com have been charging us $12.95 per month, despite numerous attempts to get them to stop. Even our credit card company has disputed the charges, got a refund for 2 months and they still charged us in October 2008. There is no phone number to call them, only an e-mail address.

We have been charged $310.80 for services we have cancelled but we are still being charged.

I purchased several Smart Ones Weight Watcher Frozen meals for my lunch at work. I microwaved the Chicken Piccata. Upon opening the Chicken Piccata with Wild Rice to stir it and place it back in the microwave, I noticed a large curled fly larvae (maggot) lying on top of the rice. I immediately lost my appetite, and called my local health department who then told me to call the Department of Agriculture because the meal had chicken. It will be three weeks on Friday, and I still have not heard from them. The dinner is still in the freezer at work. I called the Heinz company wherein, they apologized. A few days later, I received a formal letter of apology and coupons. That is a royal slap in the face. I cannot bring myself to eat packaged foods. As a matter of fact, I have not eaten any form of meat since that day. On the day I discovered the maggot, my co-workers took the frozen dinner out of the freezer and stirred it....and discovered more maggots. I am physically ill just thinking about it. How in the world, can a company be nonchalant about its products and not give two squirts about its consumers?

I have about twenty dollars worth of frozen meals I have thrown out at home because of this!

I love most things about weight watchers, the only thing I have a pet peeve about is the short expiry date on their pre-paid coupons. I bought some coupons, about 3 months worth, in the spring of this year. I missed a few months and then when I returned in the fall I found out my coupons expire on Dec 31, 1007. I find it strange that the expiry date would be less than a year. I paid and now I am losing about $100.

You know that they know that most people don't stick to the program every week. In a way its a way for them to make more money.

I'm sure others have had this problem.

I will never go back to Weight Watchers. If it was easy for me to lose weight and maintain I wouldn't have needed to go to Weight Watchers. They are supposed to encourage and support people to lose weight and maintain a healthy weight, not shame and discourage them. I lost my job, I don't have the money to go to another weight control company. Since the encounter with Linda, I have been using food for comfort and gaining more weight.

I have two experiences that were not favorable for the Weight Watchers Team. My first meeting about 1 month ago was with Lauren at the Forest Hills location. This was the last meeting one could attend at the $9.95 special. The entire meeting time was very disruptive, and at no time did the Instructor stop to gain control. I find this to be very upsetting and unfair for those who have paid and came to learn this program. Constant talking and interuption during the meeting-discussions going on that did not pertain to the purpose we were all there. I had to shhhing people, at one point I asked Lauren who was the instructor here because everytime I asked a question someone else buted in and answered and as stated before she did not put a stop to this. This meeting was a waste of my MONEY.

I called and reported this to the 800 number they provide and NO one got back to me as promised, it wasn't until I called again and raised a stink did I get a return phone call and a complimentary meeting offered to me, only this time I changed venue and went to the Woodside location held only on Saturdays. This class had just started when I walked in and there was a long line of people waiting in the back to be weighed in. They also were very disruptive but for a shorter period than the first group described above. I again had to do the shhing. The line was long so I asked the cashier if I can see her at the end of the meeting so I wouldn't miss what was being said, she agreed with no problem. At the end of the class I went up to her and explained that I was granted a complimentary meeting gave her names and offered for her to hear the voicemail message as proof. She said she did not need to hear it. I also asked her if I would be getting an activity chart this week as this was my third week on Weight Watchers but my second meeting and I heard one gets the activity chart by the third week.

Out of know where the BIG MOUTH instructor comes as if anyone is talking to her and as if she doesn't have a beginners class to attend to/teach to get into my business and question me about my card, she wants to see it, she told me that we don't give you the whole cat kit and kabuddle, very loud and out of place, making it appear as though I was trying to get over. I was embarrassed and disgusted not to mention appauled by her behavior. It's people like her that give a business a BAD name and make you NOT want to ever return again. she was rude and unprofessional, out of order. Instead of her getting silence while she was instructing she ignored THAT, but so fit to invade my privacy and make my business PUBLIC! This is poor customer service and representation and I wish to lodge a formal complaint! I WANT THIS REPORTED AND INVESTIGATED. INSTRUCTORS SUCH AS THOSE MENTIONED ABOVE SHOULD BE EXPOSED.

They have taken $60 - $80 that they are not entitled to out of my account. The last payment taken just two nights ago. I am sending through another cancellation request today.

On 1/17/02 I saw a segment on TV about weight loss (I believe Channel 2) and found out that Weight Watchers had a website. On 1/18/02 I decided to try it. I was stupid enough to subscribe via e-mail and gave my credit card number to be invoiced for 44.95 (I believe that is the amount).

After browsing through, I found out I did not want to do this and in a matter of about 10 minutes I asked them to cancel my subscription and credit my account. On Monday, 1/21/02 @3:48 PM I received an e-mail telling me that my account has been cancelled.On 1/22/02 I received a return e-mail from Jon T that I am not eligible for a refund at this time and my account will expire at the end of the paid term on 2/17/02.

This week I received my credit card statement and was billed for this as of 1/18/01.

I sent an answer to Weight Watchers and never heard another answer from them. This is a poor way to do business, I was basically forced to take a month's subscription that I did not want and to make it worse, after they told me that my account was in effect until 2/17/02 I tried to access it to see and I couldn't even get into it....I have not been on this site since 1/18/01.

I think someone should investigate this.

This may seem trivial, complaining about $44.00 but I feel that WW should be questioned about their policies.