Complain about a product or service

Weight Watchers

Denise of Atlanta GA (02/20/08)
I purchased several Smart Ones Weight Watcher Frozen meals for my lunch at work. I microwaved the Chicken Piccata. Upon opening the Chicken Piccata with Wild Rice to stir it and place it back in the microwave, I noticed a large curled fly larvae (maggot) lying on top of the rice. I immediately lost my appetite, and called my local health department who then told me to call the Department of Agriculture because the meal had chicken. It will be three weeks on Friday, and I still have not heard from them. The dinner is still in the freezer at work. I called the Heinz company wherein, they apologized. A few days later, I received a formal letter of apology and coupons. That is a royal slap in the face. I cannot bring myself to eat packaged foods. As a matter of fact, I have not eaten any form of meat since that day. On the day I discovered the maggot, my co-workers took the frozen dinner out of the freezer and stirred it....and discovered more maggots. I am physically ill just thinking about it. How in the world, can a company be nonchalant about its products and not give two squirts about its consumers?

I have about twenty dollars worth of frozen meals I have thrown out at home because of this!

Adrian of Otttawa, Canada (01/04/08)
I love most things about weight watchers, the only thing I have a pet peeve about is the short expiry date on their pre-paid coupons. I bought some coupons, about 3 months worth, in the spring of this year. I missed a few months and then when I returned in the fall I found out my coupons expire on Dec 31, 1007. I find it strange that the expiry date would be less than a year. I paid and now I am losing about $100.

You know that they know that most people don't stick to the program every week. In a way its a way for them to make more money. I'm sure others have had this problem.

Mary of West Covina CA (06/12/06)
When I went to Weight Watchers on Thursday, June 8th to be weighed in, Linda, the Meeting Leader for Thursday, 12:15pm, looked at the scale at my weight and said NOT PRETTY then she proceeded to tell me that I could skip 2 more meetings. The tone of her voice was like she was trying to shame me, instead of trying to help me get back on track and encourage me.

I will never go back to Weight Watchers. If it was easy for me to lose weight and maintain I wouldn't have needed to go to Weight Watchers. They are supposed to encourage and support people to lose weight and maintain a healthy weight, not shame and discourage them. I lost my job, I don't have the money to go to another weight control company. Since the encounter with Linda, I have been using food for comfort and gaining more weight.

Monique of Long Island City NY (11/19/04)
I have two experiences that were not favorable for the Weight Watchers Team. My first meeting about 1 month ago was with Lauren at the Forest Hills location. This was the last meeting one could attend at the $9.95 special. The entire meeting time was very disruptive, and at no time did the Instructor stop to gain control. I find this to be very upsetting and unfair for those who have paid and came to learn this program. Constant talking and interuption during the meeting-discussions going on that did not pertain to the purpose we were all there. I had to shhhing people, at one point I asked Lauren who was the instructor here because everytime I asked a question someone else buted in and answered and as stated before she did not put a stop to this. This meeting was a waste of my MONEY.

I called and reported this to the 800 number they provide and NO one got back to me as promised, it wasn't until I called again and raised a stink did I get a return phone call and a complimentary meeting offered to me, only this time I changed venue and went to the Woodside location held only on Saturdays. This class had just started when I walked in and there was a long line of people waiting in the back to be weighed in. They also were very disruptive but for a shorter period than the first group described above. I again had to do the shhing. The line was long so I asked the cashier if I can see her at the end of the meeting so I wouldn't miss what was being said, she agreed with no problem. At the end of the class I went up to her and explained that I was granted a complimentary meeting gave her names and offered for her to hear the voicemail message as proof. She said she did not need to hear it. I also asked her if I would be getting an activity chart this week as this was my third week on Weight Watchers but my second meeting and I heard one gets the activity chart by the third week.

Out of know where the BIG MOUTH instructor comes as if anyone is talking to her and as if she doesn't have a beginners class to attend to/teach to get into my business and question me about my card, she wants to see it, she told me that we don't give you the whole cat kit and kabuddle, very loud and out of place, making it appear as though I was trying to get over. I was embarrassed and disgusted not to mention appauled by her behavior. It's people like her that give a business a BAD name and make you NOT want to ever return again. she was rude and unprofessional, out of order. Instead of her getting silence while she was instructing she ignored THAT, but so fit to invade my privacy and make my business PUBLIC! This is poor customer service and representation and I wish to lodge a formal complaint! I WANT THIS REPORTED AND INVESTIGATED. INSTRUCTORS SUCH AS THOSE MENTIONED ABOVE SHOULD BE EXPOSED.

Linda of Somerset NJ (01/30/03)
I signed up in June/July of 2002 and was given the option of renewing on a monthly basis after 3 months at the rate of $14.95. I cancelled this account in August but am still getting charged $14.95 a month. I moved in August and received a new expiration date on my debit card used for this subscription but they somehow managed to get these payments authorized, never notifying me that there was even a problem with the expiration date.

They have taken $60 - $80 that they are not entitled to out of my account. The last payment taken just two nights ago. I am sending through another cancellation request today.

Christine of Brooklyn NY (02/12/02)
On 1/17/02 I saw a segment on TV about weight loss (I believe Channel 2) and found out that Weight Watchers had a website. On 1/18/02 I decided to try it. I was stupid enough to subscribe via e-mail and gave my credit card number to be invoiced for 44.95 (I believe that is the amount).

After browsing through, I found out I did not want to do this and in a matter of about 10 minutes I asked them to cancel my subscription and credit my account. On Monday, 1/21/02 @3:48 PM I received an e-mail telling me that my account has been cancelled.On 1/22/02 I received a return e-mail from Jon T that I am not eligible for a refund at this time and my account will expire at the end of the paid term on 2/17/02.

This week I received my credit card statement and was billed for this as of 1/18/01.

I sent an answer to Weight Watchers and never heard another answer from them. This is a poor way to do business, I was basically forced to take a month's subscription that I did not want and to make it worse, after they told me that my account was in effect until 2/17/02 I tried to access it to see and I couldn't even get into it....I have not been on this site since 1/18/01.

I think someone should investigate this. This may seem trivial, complaining about $44.00 but I feel that WW should be questioned about their policies.

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