Vital Basics Focus Factor Cancellation Problems

I have been a faithful user of Focus Factor Plus from almost the beginning of production. I have had some problems however, with receiving my pills in the past. The most recent unavailable shipment #** (dated 08/18/11) appeared in an envelope with only one bottle, instead of the usual three bottles that has been my established order (I was charged for 3 bottles). We called and we're promised the other 2 bottles within 10 days. We have called numerous times since then and always got an "unavailable" response, even leaving a phone number and we have not received any. Finally, we called our credit card holder and they directed us to return the bottle we received so they could dispute the charge. I am still desiring to use Focus Factor Plus if we can resume our previous standing order. In the meantime, I am out of my pills. How can I obtain more in a timely manner?

I'm not sure if they're correct contact info now. I paid for shipping and handling of a bottle of Focus Factor, with an agreement to pay the first monthly installment if I did not cancel within 15 days. I called 9 days later and cancelled. The same day I cancelled, they charged my card for $200. I found many others; some were taken for $500. I only noticed the theft of $200 from my bank account after nearly 2 months. BofA was unable to recover the funds.

I reported them to the BBB and FTC. Then I called the FBI who said it sounds to be bordering illegalities, but they were too busy with terrorism to investigate domestic consumer fraud and theft.

I called twice in 2 weeks after I return the bottle of focusfactor for my money and they give that crap about wait for 24 to 72 each time. However I told them that I would report them to the bureau of better business then I got back my money. They are fraud.

The internet claims that this company is a waste of time to call. They have charge my credit card for 2 1/2 years after a cancellation for Focus Factor. They claim that I accepted a trail offer for some coupons which they never sent nor do they have the tape that they said they had with me confirming this offer. It is a scam. Unfortunately I am not the type of person to check that closely and parasites like this get away with fraud.

I have contacted J. Swaine (if that is his real name) in customer service and he stated that as backup proof they have a tape they would produce. It's been a month and this garbage has not produced anything. He mentioned if they didn't have the tape their decision would be simple. According to the internet on the site for consumer affairs Vital Basics has been fined 1 million dollars about four years ago for similar activities.

There is a loss of $2400.00.

I asked for the Free Trial and was told I was going to pay for shipping only, which did happen. Only to find another bottle of this JUNK in my mailbox, which I did not order. When I called to complain, I was told there was an automatic re-order every month charged at $59.95. I promptly returned the UNOPENED bottle for a full refund as stated by the customer service. I have yet to receive a refund. This product did nothing for me, I believe this is the biggest SCAM ever!

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my mother-in-law died and I completly forgot to check for the refund, I found out today that the money has never been refunded to my credit card account. I have just sent a letter to them.

I called to cancel my order, it has been more than a reasonable amount of time and they have yet to credit my card.

I received a sample of "Focus" in the mail, which I promptly threw in the trash and forgot about it. Today, some weeks later I received a bottle of this which I am expected to pay for. Since I didn't order it and don't want it, am I obligated to pay for it? I smell a racket going on here and expect a package will show up every month.

hours to hit my bank.

In the meantime I'd been in touch with my bank and they said I'd have to dispute it as soon as the charge hit - that they couldn't put a "hold" on the draft request. They gave me the dispute form.

which has me fuming... How on Earth do they think they can get away with this Thievery?

I'll bet they have done this to probably thousands of people nationwide figuring no one will notice & they will make through their Fraudulent Withdrawals Millions of Dollars. The U.S. Government should hold this company Executives & the company itself under RICCO Violations for Organized Crime & put them out of business.

dollars for these pills that don't work.

I can not get electricity turned on in a apartment becuase my account has been abuse by Vital Basics.

of charges so far! I have not recieved another bottle again! Ive called for them to stop charging my acount but nothing. I have finally sent hem a certified letter but have had no response yet.

I as well understood I was being stolen from by this billing and shipping of this product.

, a year later and we have not ordered any merchandise.

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Icalled and ordered and paid the 4.95 for shipping and then they said i could cancel it and pay nothing but for the last couple months they have been taking out 24.95 and my account has been bouncing and they aren't sending anything. I would lkie them to quit taking money out and I never want the product again. i called the bank and they said they will take care of it so I hope this matter gets resolved.

I was sucked into an advertisement for a product called "Focus Factor". They claimed gain in memory and function. As a student, I assumed this would be beneficial. In reality, I think Focus Factor had some type of Omega 3 vitamin (so claimed) that I can easily get from eating frozen fish. The product did nothing. I believe it was mind over matter. My trial period was for 2 weeks. I would be charged the shipping/handling of $4.95 and if I wished to cancel and not be automatically enrolled in their membership I would have to cancel within 14 days. Which is what I did.

They then proceeded to charge my credit card $34.95 for being a member which I did I had cancelled for within the 2 weeks of purchase. When i called their Customer SErvice line the representative kept repeating herself and not listening to what I was saying. It got to the point where I had to be rude and demanding of my request. After going back and forth, she finally said she will "refund my credit card within 72 hours". I will respond with a second part of my complaint if this refund is completed.

I was told that I could cancel at any time and my credit would be returned to the card. It has not happened although i cancelled months ago. I continue to get shipments and billed every month or so. I returned an unopened package today.

Ordered free vitamins for $3.95 S&H. I received membership in V8 Omega Plan. I canceled on 04/23/04 and their records show it. Un-authored deduction of $299.95 was made from my checking account on 06/03/04.

I am a disabled Vietnam veteran. Sole income is from Veterans Disability Pension. I desperately need that money to live on. Every penny counts.

While driving to the store I heard over the radio a product by the name of Focus Factor being advertised to help you with your memory. I am a senior citizen and I decided to give it a try being you could get a free bottle to try it. On 4-20-04 I called Vital basics Inc, and placed an order for a trial bottle, they said I had to pay $4.95 for shipping so I gave them my Visa debit card number to pay for the shipping. They told me I had a month to make my decision if I wanted to reorder.

On 4-25-04 I received a bottle of Focus factor with a welcome letter from the president of the company Rob Graham telling me that I was being enrolled in the prefered Customer Club in order to buy other vitamins at a discount and that I will be receiving the next shipment in 3 or 4 weeks. On 5-11-04 I called them and told them that I was not going to order any more because I did not see any difference with my memory.

They told me there was another order coming to me. I told them I did not want it. On 5-12-04 They charged to my account $299.95, $159.85 and $24.95. On 5-13-04 I called them and told them I had sent the package back to credit my account. I received a credit for $299.95 but the still owe me $184.80. I called them back and they told me it was going to be a while because the company was filing Chapter 11.

I feel what they did is something close to fraud. I did not authorize this charges against my debit card, also the charges were made after I told them I did not want the Focus Factor. I closed my debit card account because I was afraid I was going to get more charges against my account.

I returned a box of the Focus Factor vitamins, valued at $156.85 which was taken from my acct. I didn't open them. They weren't working. Also, I asked them to cancel my account for which they were deducting 29.99 a month for other services and products. I called on Tuesday, May 25, and the lady told me they had not received my package. It also contained a letter telling them to cancel my entire acct. It was shipped to them at least six weeks ago. I had also emailed them. What can I do? She wasn't any help at all. She didn't even sound trained with the appropriate answers. She only said she would note that on my account. She didn't help at all.

The 156.85 hasn't been added back to my checking account after I mailed the vitamins back even though I didn't even open them. All I did was relabel the package to be shipped back through the postoffice because it came from ups.

I got the Focus Factor for a free thirty day trial. I wrote to them and told them to discontinue any further shipments as the pills gave me intestinal problems. I have not recieved any more but twice my checking account has been debited for $34.95 from Vital Basics.