Vitacost Reviews

I've been buying from Vitacost for over 10 years. Recently the customer service and delivery got so bad and I'm going to stop buying from them.

Since Vitacost was purchased by iHerb in February the service has declined to one star. Horrible. I made an order on March 6, 2026 that I found, through tracking, is now scheduled to arrive MARCH 23!!! An order from the original Vitacost would arrive in 3-4 days. I spoke with a supervisor at iHerb on March 13 who assured me this order would be expedited. Do not use them. Find another online comparable source.

I am in the alternate health industry and have been shopping Vitacost for years...I send my clients here for the best products and prices...Shipping is good and customer service is key to a good experience!!! Picky about brands and they have the ones I recommend!

I've been a customer of Vitacost for almost 25 years, ordering Fatigued to Fantastic, Adrenal Stress End capsules and other supplements. On 12/16/25, I ordered Fatigued to Fantastic Adrenal Stress End, as I have done for over 2 decades. This batch of 3 bottles is defective. The capsule material has changed and, for the first time, the capsules turn dark brown, like moisture has gotten into them. I just called (2/19/26) Vitacost to return these 3 bottles, but they refused as it is 2 days over the 60 day return/refund window. Even though these are defective, no luck. Although I've been a regular customer for over 2 decades, I will no longer order from this company. Be aware.

Despicably duplicitous customer service. I purchased Jarrow SAMe from them. A large percentage of the pills, which are packaged in blister packs, emerged from their packs having either rotted or fermented. They were brown and slimy when they should be yellow and dry. I called Vitacost multiple times and each time they said--in barely understandable English--that they would refund the money for this purchase. NOPE. They are lying sacks of crap!! DO NOT TRUST Vitacost...

Vitacost is a great business to purchase a huge selection of products. I’ve been a customer for years and I’m very happy with the service they provide. Most of my orders have been filled flawlessly, but whenever I’ve had a problem, Vitacost customer service has always resolved it quickly and professionally.

One of the WORST companies I've ever had to interact with. Hard to even explain in such a short space what awful fraudsters they are. Said I was "randomly selected" for verification; I provided all the info they requested. They didn't respond, so I followed up. Then followed up again and got confirmation that they received my verification info. Then they strung me along for weeks, repeatedly saying "oh it will go out tomorrow."

While I was shopping, I was notified that I had reached the free shipping spending amount. However, when I checked out and applied the coupon, shipping was added because it had brought my total below the free shipping level. I tried to add to my cart which did not work. Consequently, I paid more with the added shipping then if I had not used to coupon. I was very disgruntled. It would be greatly appreciated that after one puts in payment method, etc, a person could view and adjust their cart. Please take this into consideration. Thank you.

I had no problem locating the items on the website. Everything I was looking for was in stock, which makes it easy to take the supplements regularly. The package arrived as promised at the scheduled time. Great value for the price.

I've been shopping at Vitacost for years, and overall it has been a good experience. The deals are very helpful to my budget and free shipping over $49 is certainly a plus. Website could be better, but it works fine. I'm taking one star for the app, that hardly ever works efficiently.

Vitacost has a variety of related products, and vitamins. Additionally, they have a considerable amount of product background information for an informed purchase. Vitacost carries the vitamins and supplement brands I love, and conveniently in the quantities I prefer. I received several products in my order, and they were all delivered within a week. Fabulous!

My husband and I love Aloha bars, especially the pumpkin spice bars. I was delighted to find this limited edition flavor available & on sale at Vitacost. It was easy to order. They were shipped quickly & arrived by the estimated delivery date. I would order from Vitacost again!

Great Value. I recently purchased Naturtint hair color products with 20% discount advertised online. Met the minimum purchase required and got Free Shipping. Package was delivered by my door 4 days later. Great CS and the best of All saved money.

The ordering process was very straight forward and easy to select the items required. Placing the items in the cart was simple, and accurately indicated the quantity selected and any applicable discounts. The codes were provided, but it was actually automatically applied in the cart. Any shipping and tax charges were clearly indicated. The order was quickly confirmed, processed and shipped. All information and updates were provided in an email and/or a text. A reliable carrier was utilized, periodic updates were provided along the was and promptly delivered. Excellent products.

Easy ordering online with a good selection of items. There was a reasonable delivery time. Received items as listed on the website. The website was laid out in a fashion that was easy to find or search for desired items.

I got some awesome deals! I ordered the items on a Sunday afternoon and it came the next day. I have never received my order this order this fast. Vitacost is an awesome company! I always get the best deals!

LOVE my order. Got it when I needed it. LOVE the PRICE. When I run out. Will be ordering from this COMPANY every time. Doesn't matter the weather. I know I'll get my order in a reasonable time. It's nice to know YOU can depend 😊 on PEOPLE with GOOD intentions.

~ The thing I like most about Vitacost is the information & ingredients listing for each product! Always appreciate the sales/price discounts. My favorite product is the woodstock banana water, hard to find, & vitacost offers the lowest price!

My first order went very well. I will order again. Everything arrived as ordered, no damages and boxes were properly delivered on time. The products available are products I typically purchase so it’s nice to have options

Great selection of products and the prices are also great. I will order again. I always find quality products at great prices. The sales they have are fantastic. And the free shipping to my house was a bonus!