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Kathleen of Glenpool OK (03/07/06)
I was coerced into purchasing more product than I wanted and guaranteed that I could return it within 30 days with no further charges, other than I would be liable for return freight. I ordered 01/31/06 ane the first payments were deducted from my bank account. I called today March 6, 2006 to obtain a return authorization number and was told 1. that I could NOT return a specific item, that it was shipped to me at a 50% off pricing. I told the girl that I was never advised that I could NOT return anything and that definitly this particular item. She was argumentative, negative and downright rude.
I get home from work and go to my banks website, Provida has already taken out the next payment that WAS NOT Due until 3-11-06. then she proceeds to tell me it doesn't matter if I return product or not, they will just send it back to me again at my expense. Later, when I was able to check my bank account, I do believe she was in the process of debiting my bank account while she was keeping me on the telephone threatening me.
Marie of Lowell MA (02/26/06)
I went to my bank to find out I was over $300 overdrawn on my account. Not knowing what happened I immediately got my statement online. There was 7 charges of $60.92 on my visa/debit card in a matter of 10 minutes. I never heard of Provida until this. When I finally got a hold of the company after 4 emails they said oh yes you order 7 startup packs with extras. I asked them why I would purchase 7 of the same thing and why didn't someone check on it. They told me everything was computer run and there was no way for them to know.
I told them I did not order and never heard of them and wanted a full refund right away and they just about laughed at me. Telling me all 7 where already shipped out and I should have them in 7-10 days. I told her I did not want them I did not order them and she said I had to cause they have my visa/debit number and my address. Well now they say I can return them but I have to pay for the return shipping on all packages and I wont get my original shipping of $23.95 per order they charged me back on any of them.
So in all there mailing me 7 orders of something I didn't order charged my visa/debit $426.44 willing to refund $258.79 keeping the $167.65 in shipping charges plus I have to pay to have them shipped back at another $167.65. Wow I will end up getting a refund of $91.14 for something that cost me $426.44 and then I have to wait 30 days after the get the items back to verify the contents are all intact. And don't forget the bank, mine charge me $25.00 for each one overdrawn totaling another $175.00 charges I have to pay. So actually in all it will cost me $83.86 for something I was already charged $426.44 for but in all not getting a thing for any of this but big time problems. I cant believe they can do something like this.
Martha of Richmond VA (01/18/06)
I ordered the basicsix week makeover plan. Just the plan with no supplements. When the shipment came it had some supplements in it but I threw them away. Now I was charged today for $27.98 for an "automatic" monthly plan for the supplements even though I never ordered them. I told them if they shipped me any more they would be returned. The company's reply was they would charge me approx $8.00 handling for each return. I am going to stop payment on any further charges to my credit card by this company.
Michele of Monterey CA (01/06/06)
I got the 7 week makeover product in July, I had a serious back problem at the end of Aug, and could not use the product. I also had a family member have two strokes and time got away from me for a return in a timely manner. I returned in Nov, unopened, brand new and they refused a refund
Marilyn of Andover NJ (10/31/05)
We ordered 1 product 6 week makeover 119.94 plus shipping and handling that was it it ended up costing total 299.80 . I would love to fax you a copy of the bill it is nut. But received 1 a week. for 3 weeks they were rude on the phone each and every, They said I ordered them 3 different times they wouln't refund the shipping and handing that is $37.97 each plus i had to spend 29.29 to return them. But the best part is they not giving me any credit back to my account this is my oil money for heat.
Jerry of Forest VA (10/01/05)
I ordered their 6-Week Body Makeover with a FREE cookbook. I was told that if I paid the full amount upfront, that they would ship it 2nd Day FEDEX. It was shipped FEDEX ground and did not contain the free cookbook. I tried for two weeks to get someone at Provida to respond to my email. Finally, I called and talked to a rude customer service person named Candice. After holding for sometime, she again put me on hold and came back a few minutes later to tell me that they HAD responded to my email. Well, they did but only while I was on the phone with their customer NO-service department.
I have since received two rude emails in which they tried to make it my fault for not properly ordering the FREE cookbook (they said that I used the wrong URL or phone number). Neither is true because I used the ones directly on the FREE offer. I could not find a place to enter the CODE online, so I called their number and ordered over the phone. They now say that they are going to send the cookbook, but will not ship it by the method paid for in the original order (2nd Day FEDEX). This company has the worst customer service department with which I have ever dealt.
Therese of Portland OR (08/30/05)
On the commercial it states you can try this for six weeks and if not happy they will refund your money. Not true!!! I ordered the six week body makeover and called to return it seven weeks after receiving it and they would not refund my money. It is a scam. You have six weeks from the day they drop it on your porch and nobody tells you that even when you order it. The only place it says this is on the receipt of the box which they never expect you to open.
I tried to talk to customer service about this and they said it is on the box. But all it say on the bos is "don't delay get started now and time sensitive material inside. Which is in a little circle on the front of the box. They said that should have told be I had six week from the time I received it to return it. So I am screwed. What a scam. They don't tell you this on the ad because you would return it on time and they would not thave any money. This diet is so strict I don't see how anyone can stick to it. I am going to stick with weight watchers. It is the only way to go.
Angela of Conway MO (08/10/05)
I used my debit card to purchase this item on their multiple payment option. They started removing money from my account immediately and at two week intervals. About a week after receiving the program, I was diagnosed with ovarian cancer. This required immediate surgery, and a very lengthy treatment and recovery. (I am in the middle of it now.)
When I was able to tend to my personal business again, I called Provida Life Sciences to return the package. This was at seven weeks from date of receipt. I was told that the six week time had elapsed, and that I could not get a refund. When I explained the circumstances, Juanetta simply stated that "I should have called from the hospital".
Lucinda of Statesville NC writes (1/7/02):
This company charged my VISA $249.89, and I have NEVER heard of them! They will not return e-mails or written correspondence. I am having a terrible time with my Visa company; they do not believe I did NOT make these charges! I called my phone company and they checked my records and I made no calls on 12-4-01, when the charge appears on the Visa bill!
I will probably be referred to the Credit Bureau for failure to pay the $249.89 that was fraudulently charged to my Visa.
Jeanette of Los Osos CA (1/2/02):
I just found out via mail that Provida Life Science will not return my money as guarenteed in their ad and in their literature. I received a correspondence from them on 12/31/01 of their intent to withhold my refund.
I have emailed Provida the following response on 1/2/02:
I ordered your product on 8/27/01. I received the product approximately two weeks later. The television ad as well as the enclosed liturature stated to use product for 6 weeks and if not completely satisfied my money would be refunded. After the 6 week period, I returned the kit. The brochure said we could return for refund with no questions asked. I returned the kit 11/13/01. The return slip on the invoice said nothing of advanced authorization. I purchased the kit in good faith that if I was not satisfied, I would get my money back - no questions asked-as stated in your advertisements.
I received your response card on 12/31/01 stating the following: "Our records indicate that your recently returned package is beyond the original 6-week money back guarantee period plus our two week grace period for shipping. Further, no Return Authroization was requested by you or given, prior to the return. " Of course it was returned beyond the original six weeks as that what was called for by your advertising and product instruction as I understood it. I request that you reconsider this matter and refund my money, in good faith.
The product was $159.96 + tax and shipping. All together it was $192.55.
Susan of Austin TX writes (11/25/01):
This company released my credit card number to another company without my perrmission and ultimately I was charged for something I did not puchase by that company (MWI*Essentials).
I have denied the charge with my credit card company and am at this time awaaaiting their response.
We checked out Provida's Web site and read all about their "six-week body makeover." Believe it or not, this amazing program claims to let you "eat more and exercise less" while somehow reforming your physique. It's hard to find the price amidst all the hype and photos of rock-hard abs but it appears to cost about $240 (plus whatever MWI decides to tack on).
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