Provida Life Sciences

This company is a scam. I ordered the Six Week Body Makeover and after I realized how much they had added to my order during the phone conversation, I decided to call back to cancel. When I called back I was told to wait until the next business day and call in the afternoon to cancel my order. I did as instructed and when I called I was told the order had already shipped. So I get the order and I am very dissatisfied with the program, it was too time consuming for me. I called to get approval to send it back. I paid $9.99 to get a label to send it back. It was my understanding that I should have gotten back about $64.94 which was the amount I had paid at that time. Never got a dime back. Stay away from this company! They are a rip off!

This is a scam. They charged me for items I didn't want. I called customer service within one minute of placing the order because items were included that I didn't want and the address was incorrect. The gentleman said he could help. I asked to be transferred to a supervisor, he refused and hung up. I called back and talked to a different customer service representative.

I was informed that she couldn't help me because they didn't see the order number for 24 hours. The same reason the first customer service representative gave me. However, the second customer service individual, Mikea, assured me that they could address the problem if I called back after 7:00 am PST the next day. I pleaded to talk to have my call transferred to a supervisor and she refused also. I called at 7:04 the next day and the customer service individual said he couldn't help me. I wouldn't have mind paying the $120.00 for the program, but I was charged $300.00. Do not order this product online! It is a scam and the customer service will not help you if there is a problem. I'm out money.

My overall experience was very much of a hassle. When I ordered the 6WeekBody plan over the phone, it was my first big mistake. I authorized bank draft. Do not ever do this. It has been 6 months and I am still trying to get my refund. The whole offer seems to be a sham as far as "easy refund." The refund process is obviously handled by a separate company and of course I missed the deadline for getting my refund back on the Body Coach to begin with.

Since then, I have been sending forms to fill out and waiting on my money. If this company was sincere in helping the customers, the product would come with all that is needed to get a refund in a timely manner if desired. I would not ever recommend anyone using this company. It is horrible and nerve-racking trying to get the charges stopped and get my own money back. I hope word gets out to any potential shoppers for this product: It is a sham.

I tried to return the product with many emails and over 2 1/2 hours on the phone waiting for a customer service rep to answer. This was 3 separate calls, each a half hour long. I finally found an email address on the internet and emailed them several times with no answer. Finally, I got an email telling me I had 7 days to return the product to them or no refund. I was told to use the shipping label that was supposed to be in the box. Well, guess what? No shipping label was in the box. I sent them back two emails, the last on 10/8. Finally, I got an answer on 10/19, well past the 7-day limit to return the product. Warn people that this is not a company you want to do business with!

They promised a refund, but they're still billing my credit card monthly and won't stop per their customer service. Brady **, an executive with Provida refuses to take my calls 818-377-2800. If everybody would call him, maybe the company will provide the promised refunds.

I will have to make complaints to the BBB and California state Consumer Affairs, and try to stop the billing on my credit card.

I ordered the Six Weeks Makeover and the pills that came with them. The pills gave me severe diarrhea, so I stopped taking them and called the company to stop the auto delivery shipment. I spoke to Charlie, and he told me that the service was cancelled on 7/15/11. I had also closed the Bank of America account that was on file with Provida. On 9/13/11, they charged my closed account which overdrew the account and I was charged an additional fee of $35.00. I had not received these pills until 8/22/11. Now I'm being told that I cannot return the pills because my warranty expired on 9/16/11.

I was given two different addresses for the complaint department by two different representatives, Charlie and Alejandra. I requested to speak to a supervisor but they were all in a meeting. A woman named Rosemary came to the phone after I was on hold for over 27 minutes. I explained to her the issues, and she said she appreciated my frustration but unfortunately the complaint department only accepted written mail. I'm expected to believe that in 2011, there is no email address or fax number for the company's complaint department.

I need to send the 6-week body makeover product back and no one will answer the phone at the customer service line. The people on the order line say they can't help me and that I have to contact customer service. Also, I have sent numerous emails to customercare@provida.com and no one will answer my emails.

I ordered the Six Week Body Makeover which has money back guarantee, as long as it is returned within six weeks. However, the customer service never answers the phone. After several calls, I contacted the order desk; I spoke with "Wendy". She told me that she hadn't received complaints about the phone line; she refused to let me speak with a supervisor, and told me there is no corporate office or a CEO. She hung-up the phone on me! This is a scam! Do not purchase anything from them!

I ordered the 6-Week Body Makeover and received a duplicate order the same day with the very next order number on the item. When I placed the order originally, I received a confirmation for only one of the programs. That day, I called the company to get them to pick up the extra program; and the woman told me that it was my mistake, and that I would have to pay to return it and would not be refunded my shipping that had been billed to my card. So, I immediately canceled my debit card and signed an affidavit to get my money back -- which I'm sure will not happen. But now, I'm in control over the situation and they can send all the letters they want because I tried to do the right thing. If you're interested in the program, I have a brand new, never used one that I will sell for $39.95, plus the real cost of shipping, nothing more. My e-mail is **.

They will sell your credit card info! They offer you a bunch of additional items and when you decline they charge your credit card and don't even send the products!

When I initially ordered the product, the sales person keeps you on the line, in attempts to sell as many more items as possible. After repeated attempts with the same response from me of, "I only want to try the product", there was one last attempt for an additional item to try for $1. What wasn't explained was that, if I did not call to cancel that one additional item in 30 days, it would continue to be shipped and billed.

When it arrived yesterday, I called to complain, asked about a refund, and was told I would now have to pay the shipping to return the items, in order to get the refund, even though they did go ahead and cancel any future shipments. When I called the customer service today to register the complaint, I was abruptly told that, I had agreed to the order for $1, and that since I didn't call within the 30 days the order was shipped, and was then asked, if there is anything else they can do for me today. They were not concerned that I was unhappy with the order, or that I have to pay to return the item. Beware of any fast sales pitches on the telephone with Provida over this product!

I ordered a product and then called to cancel all future shipments. I received a shipment today on a product I did not order. When I called to return it, they said I had to pay the shipping costs. I said I wasn't paying the shipping since I did not order the product. The supervisor I spoke to told me that it's too bad and I had to pay the shipping charges and hung up on me. I am not paying the $4.95 shipping charges.

BIG SCAM. Immediate response when ordering products. NO response once order is filled. Customer service do not exist. No one ever answer the phone when calling for services, nor is there respond to email. Money back guarantee HOST!

I ordered this product, knowing that there was a money-back guarantee. I called the only number they provide in order to obtain the R.A. number to return the product and I cannot get a live person on the line. I'm kept on hold for an average of 20 minutes each time I try to get through. You're just kept on hold indefinitely; they have NO intention of picking up the phone to allow a return. And you cannot return the product without the R.A. number. IT'S A SCAM!!!!!

trying to get them to stop sending me these vitamins and no one will ever get back and they keep taking money out of my checking account

I ordered the Michael Thurman six-week body makeover. While on the phone, the woman offered me a fat fighter pill for $1 and said I could cancel them at any time. I received my stuff on (or about) Feb. 6th. I called them on Feb. 9th at 10:43 am and cancelled these pills. I spent nine minutes on the phone. Now, it is March 1st and they have charged my account for these, $29.90. I called them and they said, "Oh, well you didn't call us." This money is needed for other things and they will not credit this. People, please beware. This company is a ripoff. It is a shame, this program works great!

I purchased the Six Week Body Makeover and paid $19.99 for the first of six installments and $19.99 for shipping and handling. I returned the package in accordance to the company's instructions and they are refusing to refund the $19.99 for shipping. The $19.99 is more than what is considered reasonable for media mail, which is $5.00. I want my FULL amount of money refunded to me. They have received their product and I have paid twice to return the item - once to ship it and a second time to return it to Providia Life Sciences.

I recieved my order promptly and was charged from my checking account. About three months later I was sent a bill stating that I still owed sixty dollars because I had opted for the monthly payment plan. Totally false. I had the charge right in front of me, yet they were insisting that I owed this money still and had also been drafting it from my account on a monthly basis.

I would like to see everyone's monies reimbursed and this company be closed and those involved in illegal activities be dealt with accordingly.

I did not submit the order on line. I decided before going through with the order that I would read the product reviews. After reading the reviews I decided not to order the product. A few hours later a received a phone call saying that it looked like I had wanted to order the product but did not. I told the woman that I had read the reviews and decided not to order. She then offered me the product for a reduced price, less than $100.00. I told her I still did not want the product (Six Week Body Make Over). A few days later I received the product. I was going to ship it back but after a couple of weeks I decided that for the price I would go ahead and keep it. Unfortunately, I keep being billed for it and it is now over $200.00 more than the original price it was offered. They tell me they do not make phone calls to get customers to buy the product, but they did. And, I was offered the product for less than $100.00.

Two months after receiving my 6 week body make over kit, I notice an extra charge coming out of my bank account. When I call the number listed, I talk to Surgio who is the supervisor of the customer service line for Provida. I told him I would have NEVER ordered pills to go with my diet plan as I would not take them.

He informs me that I can send them back less shipping and handling of $7.99 and that he would try and stop the order that is going out, but he may not be able to and I can return them also under the same condition (less the $7.99 shipping and handling). I told him because I did not and sould not have ordered the pills I want my shipping and handling back also. Surgio tells me that I will not ever be refunded this money. I demand to speak to someone higher up in the company and he tells me that he is it and I can not speak to anyone further and if I do not understand that I am not going to get my shipping and handling money back, he will just end the call.

I did not order the pills and yet they were still shipped to me. And now I am out $15.98 because Provida decided that I should have their pills anyway. This is a shady practice if you ask me. I had seen other complaints about this prior to ordering the 6 week body make over, but thought that I would be okay because I would not order the pills. It turns out I was wrong.

I purchased the 6 Week Body Make Over and was offered the fat fighter supplements. I agreed to purchase one order. I was offered a program to have the product sent to me on a regularly basis. I specifically declined this program. On November 17, 2008, I received a second box from of the supplements. WHICH I DID NOT ORDER OR AUTHORIZE.

I contacted the company to return the package and find that I am being held responsible for shipping and handling for their UNAUTHORIZED shipment and my return of UNREQUESTED product. THIS IS AT LEAST A CHARGE OF $16.00. It is my opinion this company is trying to sham customers. Sending and charging for product with the hopes that the consumer will just accept the product or forget that they didn't authorize a second shipment.

When I spoke with a customer service representative, who I do admit was friendly, and asked to speak with a supervisor, I was told that they had conveniently just went into a meeting. It is obviously a lie. I intend to file a formal complaint against this company with hopes of starting a class action suit because it is obvious that they are uninterested in making me whole and I am sure there are a lot of people out there who have been taken advantage of.

Greatfully, it will only be about $16.00 to $20.00. However, if they continue their shipments or loose my return, it could be more. At this point in my relationship with them, I dont' trust them.

I order the six week body makeover from this company. After receiving it and reading all the material I decided this plan was not for me. I called customer service to request a return authorization(unfortunately I no longer have that authorization number - an error on my part I know. I was also told I could mail the product back via USPS.

Now Provida is claiming to never have told me that and that they never received the return. I have several email correspondences with their customer service dep't. The last of which is dated 9-18-08 and said for me to check the status of my refund at a later date. October 23, 2008 I received a call from Allied Collections who told me my account with Provida had been forwarded to them. I explained the entire situation to Allied and was told I had to take this up with Provida. So, I called Jay at Provida and explained again and he said I had to take it up with Allied! I was flabbergasted! When I stressed that Allied told me they could not help me he just kept saying "in regards to that you have to call Allied".

Now I'm stuck between these two fraudulent companies. I did file a report with the California Better Business Bureau. I have yet to hear from them, but was told I should receive information within a week. I truly hope so. I also hope my store, and the many others on this site will deter anyone else from dealing with this company. My credit rating will be affected since they sent me to a collection agency and I simply cannot afford that at this time.

I ordered the 6 week makeover and ordered the fat burner pills as well.I was told I could cancel anytime.What I was not told was that 2 bottles were being sent to me and only one was a free trial and if I didnt want the other I had to send it back and would be charged for rshipping.Also there was supposed to be a return label and there was not.I tried to call them and the number on my paperwork when I called was an answering machine.

The best part was that it WAS NOT IN ENGLISH.Yes it was in Spanish like I live in little Havana.No one answered and it took 5 days to fianlly reach someone and when I told them about the Spanish machine they said oh how did that happen.They were argumentative and rude and told me if I didnt pay the $19.99 or return it in a timely manner.they would send my info to a collection agent ,which I see is the answer to everyone who has complained.

Well I said fine you have my CC number take the $19.99 and make sure my acct is cancelled.Well I started to get letters from them (which I responded to)that I was delinquent.They have my number whats the problem I use this card all the time its my checking account. Well today Oct. 2 2008 I get a letter from an attorney they are suing me for the amount of $19.99 plus 72 cents in interest.I of course do not know what this is about, they have my acct number.I got so disgusted I gave the woman my acct number but told her to charge 19.99 only and if I saw anything else there would be problems.

I know how things work I work for a credit card processing company.I know the rules and the merchant usually loses. I feel I was bullied they lied to me( I asked every qestion known to man).It should not take 5 days to get someone who speaks English.The double talk you soyou dont know whats happening.Now I spent $19.99 I dont have.

I was subjected to dealing with lawyers felt threatened and forced to pay money I should not of had to pay and have had to now jeapodize my credit with this issue.As you know your credit in this day and age is everything.They have put me into a horrible emotional rollercoaster.Their actions are inexcusable

They kept sending supplements that I never ordered and charging my account. When I finally got a hold of someone in customer service, they told me that my further shipments would be canceled, but I still had outstanding payments and it would cost me $7.95 to return the shipment that is in the mail and not received yet. This is a SCAM! I never authorized future shipments and this was a choice on the website that I deliberately did not check! The program was terrible and the printing was sub-standard and expensive. This whole program was a ripoff, but the fact that they have continued to send products and charging my cc is a shame, a scam, and a crime.

I then called the company. They insisted that I did order it. They said I could return the most recent order and they would refund the purchase price, but they would not refund the shipping. Also, they would not allow me to return the first shipment or refund it.

I ended up paying $55.96 for something I did not order. I paid for the body makeover with my bank card in six payments which are not over yet. I threatened to stop payment on the rest of the payments for the body makeover, and they said they'd just send it to a collection agency if I did that. After reading the other complaints on the site I'm afraid they may take more out on my bank card for more things I didn't order. Do I have any recourse to get my money back. What can I do? Help!!!!!!

I was coerced into purchasing more product than I wanted and guaranteed that I could return it within 30 days with no further charges, other than I would be liable for return freight. I ordered 01/31/06 ane the first payments were deducted from my bank account. I called today March 6, 2006 to obtain a return authorization number and was told 1. that I could NOT return a specific item, that it was shipped to me at a 50% off pricing. I told the girl that I was never advised that I could NOT return anything and that definitly this particular item. She was argumentative, negative and downright rude.

I get home from work and go to my banks website, Provida has already taken out the next payment that WAS NOT Due until 3-11-06. then she proceeds to tell me it doesn't matter if I return product or not, they will just send it back to me again at my expense. Later, when I was able to check my bank account, I do believe she was in the process of debiting my bank account while she was keeping me on the telephone threatening me.

I went to my bank to find out I was over $300 overdrawn on my account. Not knowing what happened I immediately got my statement online. There was 7 charges of $60.92 on my visa/debit card in a matter of 10 minutes. I never heard of Provida until this. When I finally got a hold of the company after 4 emails they said oh yes you order 7 startup packs with extras. I asked them why I would purchase 7 of the same thing and why didn't someone check on it. They told me everything was computer run and there was no way for them to know.

I told them I did not order and never heard of them and wanted a full refund right away and they just about laughed at me. Telling me all 7 where already shipped out and I should have them in 7-10 days. I told her I did not want them I did not order them and she said I had to cause they have my visa/debit number and my address. Well now they say I can return them but I have to pay for the return shipping on all packages and I wont get my original shipping of $23.95 per order they charged me back on any of them.

So in all there mailing me 7 orders of something I didn't order charged my visa/debit $426.44 willing to refund $258.79 keeping the $167.65 in shipping charges plus I have to pay to have them shipped back at another $167.65. Wow I will end up getting a refund of $91.14 for something that cost me $426.44 and then I have to wait 30 days after the get the items back to verify the contents are all intact. And don't forget the bank, mine charge me $25.00 for each one overdrawn totaling another $175.00 charges I have to pay. So actually in all it will cost me $83.86 for something I was already charged $426.44 for but in all not getting a thing for any of this but big time problems. I cant believe they can do something like this.

I ordered the basicsix week makeover plan. Just the plan with no supplements. When the shipment came it had some supplements in it but I threw them away. Now I was charged today for $27.98 for an "automatic" monthly plan for the supplements even though I never ordered them. I told them if they shipped me any more they would be returned. The company's reply was they would charge me approx $8.00 handling for each return. I am going to stop payment on any further charges to my credit card by this company.

I got the 7 week makeover product in July, I had a serious back problem at the end of Aug, and could not use the product. I also had a family member have two strokes and time got away from me for a return in a timely manner. I returned in Nov, unopened, brand new and they refused a refund

We ordered 1 product 6 week makeover 119.94 plus shipping and handling that was it it ended up costing total 299.80 . I would love to fax you a copy of the bill it is nut. But received 1 a week. for 3 weeks they were rude on the phone each and every, They said I ordered them 3 different times they wouln't refund the shipping and handing that is $37.97 each plus i had to spend 29.29 to return them. But the best part is they not giving me any credit back to my account this is my oil money for heat.

I ordered their 6-Week Body Makeover with a FREE cookbook. I was told that if I paid the full amount upfront, that they would ship it 2nd Day FEDEX. It was shipped FEDEX ground and did not contain the free cookbook. I tried for two weeks to get someone at Provida to respond to my email. Finally, I called and talked to a rude customer service person named Candice. After holding for sometime, she again put me on hold and came back a few minutes later to tell me that they HAD responded to my email. Well, they did but only while I was on the phone with their customer NO-service department.

I have since received two rude emails in which they tried to make it my fault for not properly ordering the FREE cookbook (they said that I used the wrong URL or phone number). Neither is true because I used the ones directly on the FREE offer. I could not find a place to enter the CODE online, so I called their number and ordered over the phone. They now say that they are going to send the cookbook, but will not ship it by the method paid for in the original order (2nd Day FEDEX). This company has the worst customer service department with which I have ever dealt.

On the commercial it states you can try this for six weeks and if not happy they will refund your money. Not true!!! I ordered the six week body makeover and called to return it seven weeks after receiving it and they would not refund my money. It is a scam. You have six weeks from the day they drop it on your porch and nobody tells you that even when you order it. The only place it says this is on the receipt of the box which they never expect you to open.

I tried to talk to customer service about this and they said it is on the box. But all it say on the bos is "don't delay get started now and time sensitive material inside. Which is in a little circle on the front of the box. They said that should have told be I had six week from the time I received it to return it. So I am screwed. What a scam. They don't tell you this on the ad because you would return it on time and they would not thave any money. This diet is so strict I don't see how anyone can stick to it. I am going to stick with weight watchers. It is the only way to go.

I used my debit card to purchase this item on their multiple payment option. They started removing money from my account immediately and at two week intervals. About a week after receiving the program, I was diagnosed with ovarian cancer. This required immediate surgery, and a very lengthy treatment and recovery. (I am in the middle of it now.)

When I was able to tend to my personal business again, I called Provida Life Sciences to return the package. This was at seven weeks from date of receipt. I was told that the six week time had elapsed, and that I could not get a refund. When I explained the circumstances, Juanetta simply stated that "I should have called from the hospital".